Is parking available at the hotel?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served daily from 7:00 AM to 9:00 AM.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 11:00 AM. Early check-in and late check-out are available for a fee of USD 45.00, subject to availability.

What accessibility features are available for guests with disabilities?

The hotel features elevators and step-free entrances, ensuring ease of access for guests with disabilities.

What is the hotel's location in relation to nearby attractions?

The hotel is located in Buena Park, connected to a shopping center, within a 5-minute drive of Medieval Times and Knott's Berry Farm. It is 2 miles from Knott's Soak City Water Park and 6.4 miles from Disneyland® Resort.

Does the hotel have a swimming pool?

Yes, the hotel features a seasonal outdoor pool and a hot tub, providing a relaxing space for guests.

Are children allowed at the hotel?

Yes, children are welcome at the hotel, and kids can stay for free up to a certain age.

SureStay Hotel by Best Western Buena Park

Average nightly price at SureStay Hotel by Best Western Buena Park Anaheim by month, last 12 months (USD)
Month	Average price
January	$78
February	$83
March	$89
April	$85
May	$89
June	$90
July	$99
August	$90
September	$89
October	$106
November	$81
December	$79

What guests think

At SureStay Hotel by Best Western Buena Park Anaheim, reviewers describe a budget-friendly stay with mixed cleanliness and maintenance standards, friendly yet inconsistent service, and very limited breakfast, offset by a convenient location near Knott's Berry Farm and dining.

Multiple reviews cite problems with the pool and hot tub temperatures, occasional elevator outages, construction or tight parking, and that in-room microwaves are typically not provided despite some listings. Rooms are basic: some feel spacious or recently refreshed, but many mention worn or uncomfortable mattresses and noticeable noise from traffic or neighboring guests. Expect a simple, convenient base with variable upkeep and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Repeated reports of a lukewarm hot tub and occasional pool cleanliness or access issues; parking can be tight or under construction, and the elevator has been slow or out of service at times. In-room microwaves are generally not provided, and some EV chargers cost extra or didn't work.

Related guest reviews

10

Heidi

Jan 19, 2026

·

Stayed 2 nights

The Room was clean and staff was friendly. The only negative thing was we were going to stay somewhere else becuse they had no hot tube so we stayed here and the hot tube was not hot at all could not get in. We talked to staff and said it don't get hot.

6

Mayra

Jul 5, 2024

·

Stayed 1 night

The continental breakfast it's only from 7-9, not even coffee after that hour. The place its average for the price. The AC was an old unit, very loud. The elevator was not working. They did fix it.

4

Stephanie

Jul 15, 2025

·

Stayed 1 night

Blankets were torn and the parking lot was full, the breakfast is in the same lobby. The room are outdated. I mean to sleep and shower it was ok but definitely not staying here again. The elevators were broken, if you need a microwave or anything you have to go to the lobby to use it in front of guest. The pool is right in front of the lobby everyone who drives in can see you there was no privacy.

6

Quintan

Jun 8, 2024

·

Stayed 1 night

The room was remodeled and fairly nice for the price. The pool was very cold. The staff didn’t provide extra towels.

4

Rebecca

Mar 24, 2024

·

Stayed 3 nights

Hotel parking lot is under construction , Very inconvient.

4

Katherine

Jun 20, 2025

·

Stayed 2 nights

There was an overpowering bleach smell when we first walked in our room. Tried to use the pool but it was dirty, we did use the jacuzzi but it was not hot, room temperature at best. Stayed in it for 2 hours and consistently turned on the jets but it would still not heat up. I did like the quality of the body wash and shampoo and conditioner.

6

Mary

Aug 2, 2024

·

Stayed 3 nights

The breakfast was, eh. The ev charging stations are not free and didn't even work for half my stay. The beds/pillows weren't very comfortable, and housekeeping could've made up the bed a little bit better. But the room was a good size, had a fridge and everything you need. The hottub outside was lukewarm though, but the pool was open. The front desk staff were very friendly and helpful. That was definitely the highlight of my stay! Overall, for the affordable price of this hotel, it was good! Location was close to food and freeway as well. I would stay here again.

10

isela

Jun 29, 2025

·

Stayed 1 night

The only bad was the parking. There is a limit of parking spaces.

4

Jazmine

Jul 5, 2024

·

Stayed 1 night

Towels in the room were dirty and had hair stuck on there , no dresser just an old cabinet with the doors missing and some drawers inside. Breakfast is very limited , wake up early cause once it’s out they won’t refill anything. Tried going to the pool with my kids and the gate was locked went to the front desk to ask what time the pool opened which was 9am and the guy up front said I’ll be right out to open and we ended up waiting outside for 20 min and he never opened it up. We checked out 15 min before 11am and when we left the pool still had a lock on it .

2

Susan

May 12, 2024

·

Stayed 2 nights

Not happy. Towels were tiny and stained, breakfast was questionable, pool is a lot smaller than the picture alludes to and it is right next to the road. You had to cross the parking lot to get to the pool.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is highly inconsistent: while some guests found rooms clean, many reported stained bedding or mattresses, lingering odors or mold, pests, and surfaces needing deeper cleaning. Housekeeping and linen replacement were unreliable for several stays.

Related guest reviews

6

Maribel

Feb 17, 2026

·

Stayed 3 nights

The overall stay was okay. The room was clean. The sheets seemed to be cleaned as well. However, the toilet seat was oversized for the size of the toilet. The bed was a little on the firm side. I wish they had covers for the mattress. The mattress was stained and dirty. On the plus side, the staff were really nice

4

Robert

May 8, 2024

·

Stayed 3 nights

The pictures online look great. The outside of the hotel is OK. The area is OK but once inside the room, you can see where they just do touchups on the wall with paint. The sheets had stains on them. The towels were stained. I was not impressed by this place at all, I checked out early and was still charged for the next day. Nobody was even staying at this hotel. The room was disgusting. I will never be back to this place and I don’t recommend it.

2

Kayla

Aug 7, 2025

·

Stayed 2 nights

There was ejaculation all over the chair along with other mystery stains. Rat droppings on the sheets. Everything was sticky. Remote was slimy.

2

Elena

Nov 6, 2025

·

Stayed 2 nights

Left immediately. Roaches in bathroom , stains on furniture

4

Dewey

May 18, 2025

·

Stayed 4 nights

The staff in the lobby had no idea how to do his job, The hotel was dirty, the floor felt grimy and dusty when I got the room, the bedsheets were already stained, and overall it just wasn’t a pleasant hotel to stay at.

2

Jose

Sep 24, 2024

·

Stayed 1 night

This hotel was super dirty. We checked our first room and the blankets and sheets and stains. There was a computer chair and he had a big stain on it. The mattresses were gross. It felt like an old rundown I felt just laying in the bed. Breakfast was not even good. They only had a couple of muffins and a little bit of cereal. Do not stay here

4

Melissa

Sep 29, 2024

·

Stayed 1 night

The bed looked dirty, the boxspring still Had plastic on it. Floors were dirty as well.

2

Ernesto

Oct 12, 2025

·

Stayed 1 night

The room smelled like there had been a water leak and had developed a strong smell of mold, caused me to have an allergic reaction and had to leave the room after only one hour.

6

Yolanda

Jul 28, 2025

·

Stayed 3 nights

Property was overall okay. It seemed like the room wasn’t entirely cleaned. A good sweep and mop would’ve been nice. I didn’t like having to wipe my feet off before I got into bed. The bathtub had stains and looked like it was recently repaired. There were stains on the bathroom walls, bedroom wood backdrop(frame) and wall behind the tv that could’ve easily been wiped down. The sink didn’t drain all the way, the towel rack literally came off the wall when I removed the towel and the bed wasn’t too comfy. I had asked for more towels and never received them, and when we came back to our room at 11:30pm our keys didn’t work. For the price it was okay but the room is definitely in need of a deep clean. Friendly staffed and easy to find with eating options all the way around. Would stay again if I needed to but overall just okay.

2

Jacob

Oct 7, 2025

·

Stayed 3 nights

Hot water didn't work. Lobby smells really bad. Bloody bandaid left on nightstand

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are basic: some are spacious or refreshed, but many guests found mattresses worn or uncomfortable and noted noticeable street or neighbor noise. In-room microwaves are typically absent, though many rooms have a fridge and desk.

Related guest reviews

8

JiEun

May 6, 2025

·

Stayed 8 nights

The bathroom including shower seems new and clean. However the hair dryer and heater/AC were covered with dust, the table and ironing board was unpleasant and unclean. The location was pretty safe, lots of restaurants, market. Very convenient.

2

Aaron

Apr 4, 2025

·

Stayed 3 nights

This place is the worst motel i have ever stayed at. The pictures must have been a huge photoshop job to make this place look decent and boy was i shocked when i showed up. There were no bed skirts covering the very yellow box springs. The party that we were with had torn and taped plastic covering their box springs. We had a long black gnarly hair in the room. The water never got hot and took 15 minutes to even warm up then somehow didn't even last through my 15 minute shower. The unmounted air conditioning made it feel like somebody already had broken in and we were next. There was laughing, smoking, screaming and partying til 4am in the parking lot that we could hear as if there was no wall separating us. Seeing a lady leaving the motel property with an ankle monitor and no shoes was the perfect visual for how this place felt. They make you pay in advance then when we left after the first night due to the horrible experience we had I was denied the reimbursement on the rest of the days. Do not stay here ever!

8

Laura

Jun 20, 2025

·

Stayed 6 nights

The hotel is in a great location close to an outdoor mall and eateries. There is just pastries, yogurt and fruit for breakfast. The rooms do not have a microwave but do have fridges and a desk.

6

Geneva Quitugua

Jun 19, 2024

·

Stayed 1 night

The hotel itself was clean. The mattress we had in our room was lumpy and uncomfortable, made for a rough nights sleep. Thankfully, we only needed a one night stay. The front desk staff was really nice and parking was easy. We didn’t take advantage of the complimentary breakfast.

2

Jong Kwan

Feb 27, 2025

·

Stayed 1 night

Overall was close to the location that we needed to go to. Other than that not many positives. The staff was friendly but did not help at all when I requested for them to contact the room above to quiet down. The walls and floors are super thin so be prepared to hear some noises, couldn’t sleep at all.

6

CATHY

Nov 10, 2024

·

Stayed 3 nights

Bon emplacement mais du bruit si il y a des clients au dessus...

Translate

8

beatriz

Jul 30, 2024

·

Stayed 2 nights

Was supper loud we have the side of the street and all the tile ambulances fire trucks motorcycles police chasing etc was hard to keep the whole night sleep but we tried

6

Ken

May 3, 2024

·

Stayed 4 nights

The mattress on one bed was sunken in the middle.

10

Jessen

Oct 10, 2025

·

Stayed 3 nights

Sizzler restaurant across the street. Other food options within walking distance. Clean room and very spacious. Family friendly . Beds were very comfortable for me with a bad back. 9 minutes from Knotts Berry Farm, 5 minutes from Medieval Times. Very close to freeway on-ramp. 3 story with elevator and lots of parking. Very friendly check in and out. Recommended.

4

Jessica

May 8, 2024

·

Stayed 4 nights

Upon check in we were told several things that are listed on the website are not accurate. There are no microwaves in the rooms. The hot fresh breakfast was a joke and there was blood on the sheets found in the premade bed. The shower struggled to drain and the toilet was very loud. The tv was so dim and theres no way to brighten it, there also was very limited channels. Upon our return to the hotel on monday night there were 5 cop cars arresting someone in the parking lot. Also if it's busy there's not enough parking compared to rooms. No on site laundry either or luggage carts. This should not be considered a hotel as its more of a sad dirty motel.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Many guests praised friendly front-desk staff and helpful service. However, others reported slow or difficult check-in, poor follow-through on requests, key or billing issues, and trouble resolving deposits or refunds.

Related guest reviews

10

Erick La Nard

Aug 24, 2025

·

Stayed 1 night

The clerk at the front was very nice and professional.Very informative.The grounds was clean.The room was very comfortable.I planned on staying again in the future

4

Shawna

Jan 4, 2025

·

Stayed 3 nights

Check in was horrible! We got there at 5pm and they didn’t have a room available(check in was at 3pm). They didn’t offer a discount or coupons for local eateries or anything for the inconvenience. All of the employees barely speak English, so it’s hard to get anything accomplished. The room was okay, the office chairs were broken, so you couldn’t sit on them (those were the only chairs in the room). The towel rack in the bathroom was broken and one of the pillows had a blood stain on the actual pillow, not the pillow case. The free breakfast was a joke, it was literally sliced bread, mini muffins, and packets of oatmeal(but no water to make it). Their juice machine was broken and the coffee was disgusting. I would not stay here again.

4

Ariana

May 6, 2024

·

Stayed 1 night

I called to get my deposit back, and they did not help at all. I asked them to email me the information that shows they sent it and I have not received it. I also asked to speak to a manager and they did not transfer me. When I tried to call them they’d answer and hang up right away. They have horrible customer service. I will not be going here anymore

2

Marisela

Mar 5, 2025

·

Stayed 1 night

It took 30 minutes for the person to check me in. De mentioned that Hotels.com had not deposited the money according to their computer. The receptionist told me that they were not able to retrieve the funds from Hotels.com so they were not able to let me into the room until that was done. I was a bit frustrated since it was late after a Disney trip and it was 10 o’clock at night I will not be staying here.

4

Amy

Oct 24, 2024

·

Stayed 1 night

The room wasn’t bad the lady at the check in was so rude which just made me feel unwelcome from the beginning!

10

Jessen

Oct 10, 2025

·

Stayed 3 nights

Sizzler restaurant across the street. Other food options within walking distance. Clean room and very spacious. Family friendly . Beds were very comfortable for me with a bad back. 9 minutes from Knotts Berry Farm, 5 minutes from Medieval Times. Very close to freeway on-ramp. 3 story with elevator and lots of parking. Very friendly check in and out. Recommended.

10

Anndy

Jul 8, 2025

·

Stayed 1 night

Very friendly staff

2

Joaquin

Jan 23, 2025

·

Stayed 2 nights

Hotel gave someone unregistered a key to my room while I was gone

10

Luis

Oct 11, 2025

·

Stayed 1 night

The staff was extremely helpful and friendly

2

Brittany

Jul 14, 2024

·

Stayed 2 nights

Terrible man at the front desk. Terrible customer service!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient to Knott's Berry Farm, dining, and freeway access; several guests felt the area was safe. Some noted significant street or traffic noise, especially in rooms facing the road.

Related guest reviews

8

JiEun

May 6, 2025

·

Stayed 8 nights

The bathroom including shower seems new and clean. However the hair dryer and heater/AC were covered with dust, the table and ironing board was unpleasant and unclean. The location was pretty safe, lots of restaurants, market. Very convenient.

8

Laura

Jun 20, 2025

·

Stayed 6 nights

The hotel is in a great location close to an outdoor mall and eateries. There is just pastries, yogurt and fruit for breakfast. The rooms do not have a microwave but do have fridges and a desk.

10

Juan

Jun 17, 2025

·

Stayed 1 night

Easy accessible, safe location,

8

Jeffrey

Oct 14, 2024

·

Stayed 2 nights

Was very convenient to the parks around, room was clean and I was able to get to everything I wanted to see quickly and easily.

8

Lakeisha

Jul 8, 2025

·

Stayed 1 night

The room looked just like the picture. My family and I were super close to Knott's Berry Farm. Our stay was lovely. The only negative was the continental breakfast wasn’t really all that. Besides that, everything was great.

8

Michelle

Jan 3, 2025

·

Stayed 3 nights

It was close to shops and restaurants

8

Ciara

May 9, 2024

·

Stayed 1 night

Worked well for a one night stay. Was in good distance between knots and Disney

10

Jessen

Oct 10, 2025

·

Stayed 3 nights

Sizzler restaurant across the street. Other food options within walking distance. Clean room and very spacious. Family friendly . Beds were very comfortable for me with a bad back. 9 minutes from Knotts Berry Farm, 5 minutes from Medieval Times. Very close to freeway on-ramp. 3 story with elevator and lots of parking. Very friendly check in and out. Recommended.

10

Ronald

Aug 2, 2025

·

Stayed 3 nights

Buena ubicación y tranquila

Translate

4

Mary

Sep 12, 2024

·

Stayed 3 nights

I didn't like that I had a room facing the street lots of street noise. The continental breakfast was not much too it. Did not care for that. The place was nice and clean, I liked that.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is consistently described as very limited, often just pastries, cereal, bread, yogurt or fruit, with drink machines sometimes broken or empty. Several guests chose nearby restaurants instead.

Related guest reviews

6

Bianca

Aug 28, 2025

·

Stayed 3 nights

The room its self was not bad. The bed and pillows were comfortable. The “ continental breakfast” was horrible. We went in the morning, looked around and headed to the Denny’s down the street

8

Laura

Jun 20, 2025

·

Stayed 6 nights

The hotel is in a great location close to an outdoor mall and eateries. There is just pastries, yogurt and fruit for breakfast. The rooms do not have a microwave but do have fridges and a desk.

10

Julisa

Dec 5, 2024

·

Stayed 1 night

The rooms were very clean and the check in people were very kind! Everything went well, there is just very limited breakfast options.

6

Thomas

Apr 14, 2025

·

Stayed 1 night

Check in person was very nice and quick. The bed was very comfortable. The shower curtain had some stains on it and 3 long black hairs on it. When I asked for extra pillows at the front desk they said housekeeping was gone and they could not get any pillows. The breakfast is just mini muffins, toast and 2 bland cereals. The juice machine was broken. They did not have a trash can in the eating area. Overall just OK.

4

Gerardo

Apr 6, 2025

·

Stayed 5 nights

Bed was very uncomfortable And in the website says breakfast included but is actually just coffe, and cereal

8

Lakeisha

Jul 8, 2025

·

Stayed 1 night

The room looked just like the picture. My family and I were super close to Knott's Berry Farm. Our stay was lovely. The only negative was the continental breakfast wasn’t really all that. Besides that, everything was great.

8

Stacey

Jan 7, 2024

·

Stayed 2 nights

Good value for your money, breakfast included but very very limited.

6

Todd

Apr 5, 2025

·

Stayed 3 nights

Breakfast was weak, there were no drinks and all they had was cereal and bread and some yogurt and apples. The room was decent but there was some noise outside.

8

Clara

Jul 15, 2024

·

Stayed 2 nights

The continental breakfast was not good. Everything else was ok

4

Jessica

May 8, 2024

·

Stayed 4 nights

Upon check in we were told several things that are listed on the website are not accurate. There are no microwaves in the rooms. The hot fresh breakfast was a joke and there was blood on the sheets found in the premade bed. The shower struggled to drain and the toilet was very loud. The tv was so dim and theres no way to brighten it, there also was very limited channels. Upon our return to the hotel on monday night there were 5 cop cars arresting someone in the parking lot. Also if it's busy there's not enough parking compared to rooms. No on site laundry either or luggage carts. This should not be considered a hotel as its more of a sad dirty motel.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $77	2 $83	3 $73	4 $73	5 $82	6 $94	7 $95
8 $81	9 $86	10 $90	11 $90	12 $82	13 $106	14 $106
15 $83	16 $82	17 $82	18 $82	19 $82	20 $115	21 $117
22 $82	23 $82	24 $83	25 $91	26 $91	27 $108	28 $108
29 $86	30 $82

Su	Mo	Tu	We	Th	Fr	Sa
		1 $82	2 $82	3 $82	4 $109	5 $109
6 $73	7 $73	8 $73	9 $73	10 $73	11 $108	12 $109
13 $73	14 $82	15 $73	16 $73	17 $83	18 $96	19 $98
20 $72	21 $73	22 $73	23 $83	24 $91	25 $126	26 $126
27 $97	28 $109	29 $95	30 $96	31 $109

SureStay Hotel by Best Western Buena Park Anaheim

Prices for SureStay Hotel by Best Western Buena Park Anaheim

Monthly average prices

About this property

Location

Room options

Suite, Multiple Beds

Standard Room, 1 King Bed, Accessible, Refrigerator

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Guest reviews of SureStay Hotel by Best Western Buena Park Anaheim

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about SureStay Hotel by Best Western Buena Park Anaheim

Considering this hotel for your Buena Park trip?

Prices for upcoming dates