Barceló Maya Beach - All Inclusive
From
US$ 243
/noite
Selecione datas para ver preços e disponibilidade
From
US$ 243
/noite
Sobre este alojamento
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 2 piscinas exteriores, um parque aquático (sobretaxa) e cam...
Comodidades
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 2 piscinas exteriores, um parque aquático (sobretaxa) e campos de ténis exteriores.
Comodidades para negócios
As principais comodidades incluem um business center, jornais grátis no lobby e um serviço de limpeza a seco.
Restaurante
Para recarregar baterias, venha até ao restaurante Beach Buffet dBarceló Maya Beach - All Inclusive, ou dê um salto até snack-bar/pastelaria. Relaxe com uma bebida refrescante no bar junto à piscina ou num dos 3 bares/lounges. Comece as suas manhãs da melhor forma com um pequeno-almoço buffet grátis, servido diariamente entre as 7:00 e as 10:30.
Quartos
Sinta-se em casa num dos 630 quartos com ar condicionado e produtos grátis no minibar. As unidades contam com uma varanda ou pátio interior com mesa e cadeiras, para saborear uma bela refeição ao ar livre. As casas de banho privativas dispõem de uma combinação polibã/banheira com um chuveiro fixo e artigos de higiene grátis. As comodidades incluem ainda telefone, além de cofres com capacidade para computadores portáteis e de secretárias.
Localização
Ao alojar-se nBarceló Maya Beach - All Inclusive em Xpu-Ha, ficará em frente à praia, apenas a alguns passos de Playa Xpu-ha e a 7 minuto(s) a pé de Ecopark Kantun Chi.
O que há nas proximidades
Playa Xpu-ha(0.1 milhas)
Oasis Beach(0.1 milhas)
Ecopark Kantun Chi(0.3 milhas)
Cenote Cristalino(0.4 milhas)
Cenote Azul(0.7 milhas)
Cenote Jardim do Éden(1.1 milhas)
Cenote Chikinha(1.3 milhas)
Marina de Puerto Aventuras(2 milhas)
Museu CEDAM(2 milhas)
Clube de Golfe Puerto Aventuras(2.2 milhas)
Bahia de Fatima(2.2 milhas)
Cenote de Chac-Mool(2.4 milhas)
Lagoa de Kantenah(2.8 milhas)
Tajma Ha Cenote(3 milhas)
Caleta Chac-hal-al(3.5 milhas)
Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(25.6 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(49.3 milhas)
Estacionamento
Serviço de transporte ao aeroporto
Restaurante
Piscina
Centro de negócios
Serviço de quartos
Localização
Carretera Chetumal KM 266, Xpu-Ha, Solidaridad, Estado de Quintana Roo, México
Playa Xpu-ha (0.1 milhas)
Oasis Beach (0.1 milhas)
Ecopark Kantun Chi (0.3 milhas)
Cenote Cristalino (0.4 milhas)
Cenote Azul (0.7 milhas)
Cenote Jardim do Éden (1.1 milhas)
Opções de quartos
7
Suite Júnior (Premium Level, Ocean Front)
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Dormidas 4
592 ft²
Varanda ou pátioAr condicionadoCasa de banho privadaCofre
11
Suite (Premium Level, Ocean Front)
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
1432 ft²
Varanda ou pátioAr condicionadoCasa de banho privadaCofre
5
Quarto Superior
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Dormidas 4
344 ft²
Varanda ou pátioAr condicionadoCasa de banho privadaCofre
Avaliações dos hóspedes sobre Barceló Maya Beach - All Inclusive
7.9
Bom
Com base em 1.000 avaliações verificadas
Quem se hospeda aqui?
Negócios
1%
Casal
40%
Família
43%
Grupos
12%
Individual
0%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Barceló Maya Beach - All Inclusive, os viajantes elogiam o extenso espaço à beira-mar, as muitas piscinas e atividades, as áreas comuns geralmente limpas e a simpatia de muitos funcionários. Ao mesmo tempo, apontam uma qualidade da comida irregular, reservas limitadas nos restaurantes à la carte, quartos desatualizados e um serviço de recepção inconsistente e lento.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Barceló Maya Beach - All Inclusive, os viajantes elogiam o extenso espaço à beira-mar, as muitas piscinas e atividades, as áreas comuns geralmente limpas e a simpatia de muitos funcionários. Ao mesmo tempo, apontam uma qualidade da comida irregular, reservas limitadas nos restaurantes à la carte, quartos desatualizados e um serviço de recepção inconsistente e lento.
Alguns hóspedes foram transferidos para outra propriedade Barceló na chegada sem aviso prévio. A falta de espreguiçadeiras e o fechamento ocasional de buffets ou bares causaram inconvenientes para alguns. Alguns serviços e bebidas premium ou serviço de quarto requerem upgrades ou taxas adicionais e os bares da piscina podem parecer com poucos funcionários. Espere uma estadia divertida e ativa, com áreas bem cuidadas, mas com restaurantes e serviço irregulares.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Grande complexo resort com piscinas amplas, uma boa área de praia, shows noturnos, esportes e um shopping no local. Os hóspedes podem acessar as instalações de propriedades irmãs. Problemas recorrentes incluem falta de espreguiçadeiras, horários limitados de buffet/bar e alguns extras ou vantagens premium custando mais.
Avaliações dos hóspedes relacionadas
8
Catena
20 de jul. de 2025
·
A estadia foi de 7 noites
Great location, great beach, great pools. Nice staff, lots to do
Great location, great beach, great pools. Nice staff, lots to do
10
Meaghen
29 de nov. de 2024
·
A estadia foi de 9 noites
Fantastic all round experience. Beautiful property, wonderful staff, great amenities for adults and kids. Food was ok.
Fantastic all round experience. Beautiful property, wonderful staff, great amenities for adults and kids. Food was ok.
8
Scott
20 de fev. de 2023
·
A estadia foi de 5 noites
Property has palms trees on the beach with plenty of shade and a nice soft sandbar to enjoy the ocean (a few feet a rocks to brave but then a large sand bar). Lots of seating on the beach. Great pools but not enough seating around the pools. Great overall experience. Our biggest complaint was lots of late night noise after the onsite clubs close. This seemed to correlate to local spring break/university crowd. Walls are thin so the after parties in the atrium of the hotel carried noise into our room and woke us up several nights. If security would have prevented these parties (complaints were made directly to party and to desk), then this would have been a wonderful trip.
Property has palms trees on the beach with plenty of shade and a nice soft sandbar to enjoy the ocean (a few feet a rocks to brave but then a large sand bar). Lots of seating on the beach. Great pools but not enough seating around the pools. Great overall experience. Our biggest complaint was lots of late night noise after the onsite clubs close. This seemed to correlate to local spring break/university crowd. Walls are thin so the after parties in the atrium of the hotel carried noise into our room and woke us up several nights. If security would have prevented these parties (complaints were made directly to party and to desk), then this would have been a wonderful trip.
8
Alyssa
20 de jul. de 2025
·
A estadia foi de 6 noites
The Barcelo Maya is a great all inclusive resort with surprisingly great buffets. It is ideal for families and couples alike. The service staff are incredibly kind and attentive. The restaurants are about on par for all inclusive style restaurants. The Lindo stood out and the other booking choices were fun with great experiences. The hours for the buffets could use an evaluation, it would be nice to keep them open for longer hours to all the families that did not choose premier option. The rooms were a bit outdated but the A/C worked and housekeeping was attentive and very detailed. The pools were clean for the most part. There is volleyball in and out of the pool that you can rent balls for at the hut by the beach that you get towels at. Also, the gift shop in this hut has better prices.They could use 1 to 2 more staff at the swim up bars during peak times in the afternoon and evenings. We found that just quickly getting out of the pool and going to the walk up bartender in front of the buffet lodges, was much faster. The shows are fun throughout the week, Michael Jackson and Karaoke night were very entertaining. The mall and merchant booths are fun at night after dinners. The merchants are willing to negotiate and they have nice keepsakes and typical tourist type gifts and clothing. The wave ride, mini golf and bowling are fun options. During the day mini golf is free and bowling is BOGO, so a good time to go. There is also food and bar that is 24 hr in the blowing alley.
The Barcelo Maya is a great all inclusive resort with surprisingly great buffets. It is ideal for families and couples alike. The service staff are incredibly kind and attentive. The restaurants are about on par for all inclusive style restaurants. The Lindo stood out and the other booking choices were fun with great experiences. The hours for the buffets could use an evaluation, it would be nice to keep them open for longer hours to all the families that did not choose premier option. The rooms were a bit outdated but the A/C worked and housekeeping was attentive and very detailed. The pools were clean for the most part. There is volleyball in and out of the pool that you can rent balls for at the hut by the beach that you get towels at. Also, the gift shop in this hut has better prices.They could use 1 to 2 more staff at the swim up bars during peak times in the afternoon and evenings. We found that just quickly getting out of the pool and going to the walk up bartender in front of the buffet lodges, was much faster. The shows are fun throughout the week, Michael Jackson and Karaoke night were very entertaining. The mall and merchant booths are fun at night after dinners. The merchants are willing to negotiate and they have nice keepsakes and typical tourist type gifts and clothing. The wave ride, mini golf and bowling are fun options. During the day mini golf is free and bowling is BOGO, so a good time to go. There is also food and bar that is 24 hr in the blowing alley.
10
Danielle
26 de jul. de 2023
·
A estadia foi de 6 noites
This is a great all inclusive resort. Many restaurants and bars to choose from. We loved spending time at the swim up bars and the beach was beautiful. This place has everything you need on the property including a shopping mall, bowling alley and sports bar.
This is a great all inclusive resort. Many restaurants and bars to choose from. We loved spending time at the swim up bars and the beach was beautiful. This place has everything you need on the property including a shopping mall, bowling alley and sports bar.
10
Ayman
26 de jul. de 2024
·
A estadia foi de 6 noites
Barcelo is a great resort. It is very safe. A lot of food varieties. The only down size is the room AC because it needs to be more cold. They need to have more professional shows.
Barcelo is a great resort. It is very safe. A lot of food varieties. The only down size is the room AC because it needs to be more cold. They need to have more professional shows.
10
Herberth
28 de jun. de 2025
·
A estadia foi de 7 noites
Loved the beach. Rooms, swimming pools, beach, amenities are close by; walking distance to everything.
Loved the beach. Rooms, swimming pools, beach, amenities are close by; walking distance to everything.
4
Angela
18 de mar. de 2025
·
A estadia foi de 7 noites
Serious shortages of lounge chairs by the pool and at the beach. People 'reserved' chairs by leaving their towels, but there was hardly anyone there yet nowhere to sit and relax by the pool. Early reservations at the restaurants were not available if you did not tip the person making the booking.
Serious shortages of lounge chairs by the pool and at the beach. People 'reserved' chairs by leaving their towels, but there was hardly anyone there yet nowhere to sit and relax by the pool. Early reservations at the restaurants were not available if you did not tip the person making the booking.
6
Dimitar
11 de fev. de 2025
·
A estadia foi de 5 noites
We stayed at Barcelo Maya Beach from Jan 28 to Feb 2. The resort is massive, and as a guest, you have access to 4 or 5 hotels within the complex, meaning you can use their restaurants, bars, buffets, pools, beaches, lobbies, entertainment venues, and more. The hotel lobbies, gardens, and pools are absolutely stunning, with plenty of lush greenery. The beach is beautiful! Bring water shoes because the water is murky for the first 200 feet (about 60 meters), and there are many underwater rocks. Stingrays also swim in the shallow areas—I even accidentally stepped on one, so be careful! The downsides of the hotel: Not enough lounge chairs – This is the most frustrating issue. There are simply not enough loungers for all guests. People wake up before dawn just to place their towels and "reserve" chairs. By 8 AM, every lounger by the beach and pool was already taken. The problem is that many guests don’t actually show up until midday, leaving others without a place to sit. Meanwhile, there is plenty of space on the beach and around the pool for at least twice as many loungers, but for some reason, the hotel doesn’t provide enough. Limited à la carte restaurant reservations – For our 5-night stay, we were only allowed 2 reservations at the à la carte restaurants.The food in these restaurants was almost the same as in the buffet. As for drinks, don’t expect high-quality cocktails. The hotel is worth it for the price, offering good value for money.The staff was very kind.
We stayed at Barcelo Maya Beach from Jan 28 to Feb 2. The resort is massive, and as a guest, you have access to 4 or 5 hotels within the complex, meaning you can use their restaurants, bars, buffets, pools, beaches, lobbies, entertainment venues, and more. The hotel lobbies, gardens, and pools are absolutely stunning, with plenty of lush greenery. The beach is beautiful! Bring water shoes because the water is murky for the first 200 feet (about 60 meters), and there are many underwater rocks. Stingrays also swim in the shallow areas—I even accidentally stepped on one, so be careful! The downsides of the hotel: Not enough lounge chairs – This is the most frustrating issue. There are simply not enough loungers for all guests. People wake up before dawn just to place their towels and "reserve" chairs. By 8 AM, every lounger by the beach and pool was already taken. The problem is that many guests don’t actually show up until midday, leaving others without a place to sit. Meanwhile, there is plenty of space on the beach and around the pool for at least twice as many loungers, but for some reason, the hotel doesn’t provide enough. Limited à la carte restaurant reservations – For our 5-night stay, we were only allowed 2 reservations at the à la carte restaurants.The food in these restaurants was almost the same as in the buffet. As for drinks, don’t expect high-quality cocktails. The hotel is worth it for the price, offering good value for money.The staff was very kind.
8
Janet
22 de abr. de 2024
·
A estadia foi de 9 noites
It is huge with lots to do. It was very over crowded. Hard to find chairs even at the beach after breakfast
It is huge with lots to do. It was very over crowded. Hard to find chairs even at the beach after breakfast
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Muitas avaliações elogiam quartos, piscinas e áreas comuns muito limpos. Outros relatam odores de mofo ou bolor e acessórios desgastados ou sujos em alguns quartos e áreas comuns.
Avaliações dos hóspedes relacionadas
8
Larisa
17 de nov. de 2025
·
A estadia foi de 10 noites
Hotel is very clean, maintenance is excellent, staff is very friendly and accommodating. Quality of food changed from 2 years ago - not as big selection of dishes especially for breakfast. Specialty restaurants are great. All in all - great vacation.
Hotel is very clean, maintenance is excellent, staff is very friendly and accommodating. Quality of food changed from 2 years ago - not as big selection of dishes especially for breakfast. Specialty restaurants are great. All in all - great vacation.
10
Ronald
5 de mai. de 2023
·
A estadia foi de 8 noites
There just are not enough words to express the perfection of this resort. Everything to the finest detail was absolutely perfect the cleanest nicest resort you could ever imagine.
There just are not enough words to express the perfection of this resort. Everything to the finest detail was absolutely perfect the cleanest nicest resort you could ever imagine.
10
Elena
6 de dez. de 2025
·
A estadia foi de 6 noites
Great time at Barceló. Clean amenities, friendly staff. Food was great.
Great time at Barceló. Clean amenities, friendly staff. Food was great.
4
Kishawna
25 de jul. de 2023
·
A estadia foi de 5 noites
The cleanliness of this property is extremely questionable. I check the mattress in every hotel room I stay in and this mattress was by far the most disgusting thing I have ever seen. The staff is very dismissive and almost makes you feel like you're a bother to them when you ask questions. They just want you to spend your money and shut up. All the restaurants at the resort were booked for our entire stay, so the only option we had was the buffet. There was one particular staff member at the bowling alley who refused to take our purchase because she already closed ALL 3 registers. It was 11 pm and the place was supposed to be open until 2 AM. I paid for my 6-year-old son to do the dolphin swim but unfortunately, he had a cut on his foot and the salt water was causing it to burn. He immediately got out of the water and no longer wanted to do the activity. They refused to give me a refund and were not accommodating. They made me feel terrible as if I was trying to steal from them. Very dismissive and unpleasant staff. I truly will not recommend.
The cleanliness of this property is extremely questionable. I check the mattress in every hotel room I stay in and this mattress was by far the most disgusting thing I have ever seen. The staff is very dismissive and almost makes you feel like you're a bother to them when you ask questions. They just want you to spend your money and shut up. All the restaurants at the resort were booked for our entire stay, so the only option we had was the buffet. There was one particular staff member at the bowling alley who refused to take our purchase because she already closed ALL 3 registers. It was 11 pm and the place was supposed to be open until 2 AM. I paid for my 6-year-old son to do the dolphin swim but unfortunately, he had a cut on his foot and the salt water was causing it to burn. He immediately got out of the water and no longer wanted to do the activity. They refused to give me a refund and were not accommodating. They made me feel terrible as if I was trying to steal from them. Very dismissive and unpleasant staff. I truly will not recommend.
6
Jessica
7 de mai. de 2024
·
A estadia foi de 5 noites
Rooms smelled like mold and the sheets did not smell clean regardless of being changed. Bathroom sink clogged
Rooms smelled like mold and the sheets did not smell clean regardless of being changed. Bathroom sink clogged
10
Herberth
28 de jun. de 2025
·
A estadia foi de 7 noites
Loved the beach. Rooms, swimming pools, beach, amenities are close by; walking distance to everything.
Loved the beach. Rooms, swimming pools, beach, amenities are close by; walking distance to everything.
6
Yuliet
14 de jul. de 2024
·
A estadia foi de 7 noites
As soon as we got there we had issues with the AC. It was super dirty and the first time we asked for it to be cleaned we later found out the order was never even entered. Then they promised for it to be cleaned only for us to wake up the next day and it leaking everywhere. By night 2 it was leaking everywhere and looked like it was falling. We had to argue to even get a room change & mind you I was with a baby. My son ended up developing a cough from having to sleep in a room with a bad air conditioner for 2 nights. If it was not for this, I would have not had any issues. But to not change accommodate your guest right away when it’s something like that, especially when traveling with a baby, is unacceptable.
As soon as we got there we had issues with the AC. It was super dirty and the first time we asked for it to be cleaned we later found out the order was never even entered. Then they promised for it to be cleaned only for us to wake up the next day and it leaking everywhere. By night 2 it was leaking everywhere and looked like it was falling. We had to argue to even get a room change & mind you I was with a baby. My son ended up developing a cough from having to sleep in a room with a bad air conditioner for 2 nights. If it was not for this, I would have not had any issues. But to not change accommodate your guest right away when it’s something like that, especially when traveling with a baby, is unacceptable.
8
Richard Craig
3 de jun. de 2024
·
A estadia foi de 5 noites
I thought the property was dirty. Beach covered in cigarette buds and trash throughout the property. Disappointed in the customer service of the management.
I thought the property was dirty. Beach covered in cigarette buds and trash throughout the property. Disappointed in the customer service of the management.
10
NELLY
18 de set. de 2025
·
A estadia foi de 8 noites
Ça fait la troisième fois que l’on vient dans cet établissement et tout est très agréable. Nous venons essentiellement pour la magnifique plage où l’on peut apercevoir des poissons, des raies et même des tortues si on a de la chance. La propreté est partout et sans faille !
Ça fait la troisième fois que l’on vient dans cet établissement et tout est très agréable. Nous venons essentiellement pour la magnifique plage où l’on peut apercevoir des poissons, des raies et même des tortues si on a de la chance. La propreté est partout et sans faille !
10
Rita
22 de mai. de 2025
·
A estadia foi de 8 noites
Second time visiting. First time was 6 years ago. They do a great job with keeping the resort up to date and clean. One of the nicest resorts we have been to. We have nothing to complain about. Hope to be back again.
Second time visiting. First time was 6 years ago. They do a great job with keeping the resort up to date and clean. One of the nicest resorts we have been to. We have nothing to complain about. Hope to be back again.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos são geralmente antigos, com problemas recorrentes de manutenção (vazamentos de ar condicionado, acessórios quebrados) e ventilação limitada, levando à umidade. Alguns relataram ruído perto de áreas movimentadas. Também foram relatados erros no tipo de cama e lentidão na troca de quartos.
Avaliações dos hóspedes relacionadas
6
Tricia Ann Kulla
24 de mar. de 2025
·
A estadia foi de 7 noites
Property is well maintained. It’s beautiful. The rooms need some maintenance. Seemed short staffed. Staff was very friendly. Not much food variety. Food was mostly served cold and not hot. Food quality and taste was fair at best
Property is well maintained. It’s beautiful. The rooms need some maintenance. Seemed short staffed. Staff was very friendly. Not much food variety. Food was mostly served cold and not hot. Food quality and taste was fair at best
10
Murat
31 de jan. de 2024
·
A estadia foi de 6 noites
So far it is a great resort, we really enjoyed it. Only open point I have is that the room is kind an old, there was no air ventilation, so the humidity from shower is coming inside the room. Secondly, we couldn’t control the air condition, so most of the time it was cold, and you needed to turn it off completely. Thank you
So far it is a great resort, we really enjoyed it. Only open point I have is that the room is kind an old, there was no air ventilation, so the humidity from shower is coming inside the room. Secondly, we couldn’t control the air condition, so most of the time it was cold, and you needed to turn it off completely. Thank you
4
MARTA
27 de mai. de 2024
·
A estadia foi de 11 noites
Broken forniture, broken door, broken shower...
Broken forniture, broken door, broken shower...
8
Kimberley
11 de nov. de 2023
·
A estadia foi de 8 noites
The resort is on the beach with lots of activities and as a bonus you have access to the other Barcelo facilities. The staff were very friendly, the food was good and overall the facilities were clean. The only downside: the rooms and ventilation system could use an update.
The resort is on the beach with lots of activities and as a bonus you have access to the other Barcelo facilities. The staff were very friendly, the food was good and overall the facilities were clean. The only downside: the rooms and ventilation system could use an update.
8
Liubov
4 de dez. de 2023
·
A estadia foi de 8 noites
Huge, clean, green, beautiful territory of hotels with a lot of things to do. Good service, staff. Tasty and various food, many restaurants (you need to reserve a spot there in advance). Shops, Mexican market. Many sports and activities. Good beach of the hotel Maya Beach. I wasn't satisfied with a bathroom in our room. Leaky shower, bathtub with rust and wobbly glass curtain - you don't expect these things from the 5 star hotel. I get it all rooms at the Barcelo Maya Beach are pretty the same level and not new. But they plan to renovate their bathrooms. If they do, we would return)
Huge, clean, green, beautiful territory of hotels with a lot of things to do. Good service, staff. Tasty and various food, many restaurants (you need to reserve a spot there in advance). Shops, Mexican market. Many sports and activities. Good beach of the hotel Maya Beach. I wasn't satisfied with a bathroom in our room. Leaky shower, bathtub with rust and wobbly glass curtain - you don't expect these things from the 5 star hotel. I get it all rooms at the Barcelo Maya Beach are pretty the same level and not new. But they plan to renovate their bathrooms. If they do, we would return)
10
Gabriel Roman Quirós
18 de ago. de 2023
·
A estadia foi de 5 noites
Es muy buena opción, ya comienza el Barceló Maya Beach a verse viejo, sobre todo los baños (el tipo de puerta con rendijas), es muy incomoda
Es muy buena opción, ya comienza el Barceló Maya Beach a verse viejo, sobre todo los baños (el tipo de puerta con rendijas), es muy incomoda
8
Alyssa
20 de jul. de 2025
·
A estadia foi de 6 noites
The Barcelo Maya is a great all inclusive resort with surprisingly great buffets. It is ideal for families and couples alike. The service staff are incredibly kind and attentive. The restaurants are about on par for all inclusive style restaurants. The Lindo stood out and the other booking choices were fun with great experiences. The hours for the buffets could use an evaluation, it would be nice to keep them open for longer hours to all the families that did not choose premier option. The rooms were a bit outdated but the A/C worked and housekeeping was attentive and very detailed. The pools were clean for the most part. There is volleyball in and out of the pool that you can rent balls for at the hut by the beach that you get towels at. Also, the gift shop in this hut has better prices.They could use 1 to 2 more staff at the swim up bars during peak times in the afternoon and evenings. We found that just quickly getting out of the pool and going to the walk up bartender in front of the buffet lodges, was much faster. The shows are fun throughout the week, Michael Jackson and Karaoke night were very entertaining. The mall and merchant booths are fun at night after dinners. The merchants are willing to negotiate and they have nice keepsakes and typical tourist type gifts and clothing. The wave ride, mini golf and bowling are fun options. During the day mini golf is free and bowling is BOGO, so a good time to go. There is also food and bar that is 24 hr in the blowing alley.
The Barcelo Maya is a great all inclusive resort with surprisingly great buffets. It is ideal for families and couples alike. The service staff are incredibly kind and attentive. The restaurants are about on par for all inclusive style restaurants. The Lindo stood out and the other booking choices were fun with great experiences. The hours for the buffets could use an evaluation, it would be nice to keep them open for longer hours to all the families that did not choose premier option. The rooms were a bit outdated but the A/C worked and housekeeping was attentive and very detailed. The pools were clean for the most part. There is volleyball in and out of the pool that you can rent balls for at the hut by the beach that you get towels at. Also, the gift shop in this hut has better prices.They could use 1 to 2 more staff at the swim up bars during peak times in the afternoon and evenings. We found that just quickly getting out of the pool and going to the walk up bartender in front of the buffet lodges, was much faster. The shows are fun throughout the week, Michael Jackson and Karaoke night were very entertaining. The mall and merchant booths are fun at night after dinners. The merchants are willing to negotiate and they have nice keepsakes and typical tourist type gifts and clothing. The wave ride, mini golf and bowling are fun options. During the day mini golf is free and bowling is BOGO, so a good time to go. There is also food and bar that is 24 hr in the blowing alley.
6
Jessica
7 de mai. de 2024
·
A estadia foi de 5 noites
Rooms smelled like mold and the sheets did not smell clean regardless of being changed. Bathroom sink clogged
Rooms smelled like mold and the sheets did not smell clean regardless of being changed. Bathroom sink clogged
6
Yuliet
14 de jul. de 2024
·
A estadia foi de 7 noites
As soon as we got there we had issues with the AC. It was super dirty and the first time we asked for it to be cleaned we later found out the order was never even entered. Then they promised for it to be cleaned only for us to wake up the next day and it leaking everywhere. By night 2 it was leaking everywhere and looked like it was falling. We had to argue to even get a room change & mind you I was with a baby. My son ended up developing a cough from having to sleep in a room with a bad air conditioner for 2 nights. If it was not for this, I would have not had any issues. But to not change accommodate your guest right away when it’s something like that, especially when traveling with a baby, is unacceptable.
As soon as we got there we had issues with the AC. It was super dirty and the first time we asked for it to be cleaned we later found out the order was never even entered. Then they promised for it to be cleaned only for us to wake up the next day and it leaking everywhere. By night 2 it was leaking everywhere and looked like it was falling. We had to argue to even get a room change & mind you I was with a baby. My son ended up developing a cough from having to sleep in a room with a bad air conditioner for 2 nights. If it was not for this, I would have not had any issues. But to not change accommodate your guest right away when it’s something like that, especially when traveling with a baby, is unacceptable.
6
Julia
28 de jul. de 2023
·
A estadia foi de 3 noites
It was ok, outdated rooms
It was ok, outdated rooms
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
Os funcionários geralmente são simpáticos e prestativos, mas a recepção e o check-in podem ser lentos, a comunicação pouco clara e o tratamento de mudanças ou reservas de restaurantes frustrante.
Avaliações dos hóspedes relacionadas
8
Larisa
17 de nov. de 2025
·
A estadia foi de 10 noites
Hotel is very clean, maintenance is excellent, staff is very friendly and accommodating. Quality of food changed from 2 years ago - not as big selection of dishes especially for breakfast. Specialty restaurants are great. All in all - great vacation.
Hotel is very clean, maintenance is excellent, staff is very friendly and accommodating. Quality of food changed from 2 years ago - not as big selection of dishes especially for breakfast. Specialty restaurants are great. All in all - great vacation.
6
Coach
1 de ago. de 2024
·
A estadia foi de 1 noite
We were at the Beach property and never received a warm welcome or friendly service from any of the general staff, bar tenders or poolside waitresses (of which there were few). The front desk staff were especially un-helpful. I had my phone stolen off a beach chair and they could have been less than concerned about it. No empathy or interest at all. In fact while we were TOLD to go check in at the Premier Lobby, they made it seem like that area was part of our package. The next day we had to go back for new bracelets and when we grabbed a snack & drinks, the desk clerk came and chastised us, saying that WE were not Premier and couldn't use the facility because we booked with Expedia. The only saving grace was the one Mexican Restaurant off the lobby, which had decent food and the best service of all. Sadly, our other dining experience were nothing to write home about. While the beach was nice, there were no drink servers at the beach chairs and no food/snacks available poolside. Unfortunately, it all started poorly, when we arrived in our (run-down) room to find a padded railing on the pull-out bed was broken and just laying on the floor, the cover for the outdoor light was sitting on the patio table and the air conditioning was not working. Luckily, they did send someone up to handle the air conditioning but never addressed the other issues. Overall, having been to several other all-inclusive resorts in the area, I would say this one we will not go back to
We were at the Beach property and never received a warm welcome or friendly service from any of the general staff, bar tenders or poolside waitresses (of which there were few). The front desk staff were especially un-helpful. I had my phone stolen off a beach chair and they could have been less than concerned about it. No empathy or interest at all. In fact while we were TOLD to go check in at the Premier Lobby, they made it seem like that area was part of our package. The next day we had to go back for new bracelets and when we grabbed a snack & drinks, the desk clerk came and chastised us, saying that WE were not Premier and couldn't use the facility because we booked with Expedia. The only saving grace was the one Mexican Restaurant off the lobby, which had decent food and the best service of all. Sadly, our other dining experience were nothing to write home about. While the beach was nice, there were no drink servers at the beach chairs and no food/snacks available poolside. Unfortunately, it all started poorly, when we arrived in our (run-down) room to find a padded railing on the pull-out bed was broken and just laying on the floor, the cover for the outdoor light was sitting on the patio table and the air conditioning was not working. Luckily, they did send someone up to handle the air conditioning but never addressed the other issues. Overall, having been to several other all-inclusive resorts in the area, I would say this one we will not go back to
6
Claudia Paola
19 de abr. de 2024
·
A estadia foi de 7 noites
The staff at the pool were very rude. Ignored our family to attend other people, even after waiting for a long time. People who schedule the dinner reservations didn\'t reserve correctly, both times my mother went for her reservations, she "wasn\'t on the list". Very unorganized. Front desk kept bouncing us around when trying to check-in.
The staff at the pool were very rude. Ignored our family to attend other people, even after waiting for a long time. People who schedule the dinner reservations didn\'t reserve correctly, both times my mother went for her reservations, she "wasn\'t on the list". Very unorganized. Front desk kept bouncing us around when trying to check-in.
10
Vedad
20 de jul. de 2025
·
A estadia foi de 7 noites
Staff were amazing, food great and overall good service.
Staff were amazing, food great and overall good service.
6
Alicja
2 de fev. de 2025
·
A estadia foi de 7 noites
Beautiful property. Beautiful room. Housekeeping and dining room service staff were superb. Unfortunately, other aspects of customer service were not up to par. First, we were moved from Barceló Maya Beach to Riviera without even being asked. Normally, I would not have minded as I prefer Adults Only resorts. However, I booked where I booked because I wanted to experience the vivid and bright colours, Mexican influenced architecture, and warm ambience of Beach. I had been looking forward to visiting Barcelo Maya for 16 years. Instead, I got the coldness of white and highly modern character of architecture I experience daily at home. Second, not only was my room not ready when I was told it would be ready, the staff kept pushing its availability back by 1 hr at a time. One of the staff, while dealing with this issue, packed up her things left for the day without passing things on to another person. I did not even know she had left until someone else approached me to ask if I had been helped. Overall, the trip ended up on a “meh” impression. It is definitely not high on my list of places to return to, now.
Beautiful property. Beautiful room. Housekeeping and dining room service staff were superb. Unfortunately, other aspects of customer service were not up to par. First, we were moved from Barceló Maya Beach to Riviera without even being asked. Normally, I would not have minded as I prefer Adults Only resorts. However, I booked where I booked because I wanted to experience the vivid and bright colours, Mexican influenced architecture, and warm ambience of Beach. I had been looking forward to visiting Barcelo Maya for 16 years. Instead, I got the coldness of white and highly modern character of architecture I experience daily at home. Second, not only was my room not ready when I was told it would be ready, the staff kept pushing its availability back by 1 hr at a time. One of the staff, while dealing with this issue, packed up her things left for the day without passing things on to another person. I did not even know she had left until someone else approached me to ask if I had been helped. Overall, the trip ended up on a “meh” impression. It is definitely not high on my list of places to return to, now.
6
Viviana
10 de out. de 2025
·
A estadia foi de 4 noites
Im still very disappointed that i booked Maya Beach andbthey moved ms to another hotel withought asking me if i was okay with it.
Im still very disappointed that i booked Maya Beach andbthey moved ms to another hotel withought asking me if i was okay with it.
10
Barbara
30 de jun. de 2024
·
A estadia foi de 6 noites
The registration take to long almost 1 hour to long they need to improve the process
The registration take to long almost 1 hour to long they need to improve the process
2
Jose De Jesus Esquivel
23 de jun. de 2024
·
A estadia foi de 4 noites
This is the last time we stay in Barceló Checking checking in takes forever and the staff work super slow to help you. I will never say in Barceló again.
This is the last time we stay in Barceló Checking checking in takes forever and the staff work super slow to help you. I will never say in Barceló again.
4
Ian
31 de dez. de 2023
·
A estadia foi de 4 noites
Everything is overbooked: when we got to the Maya Beach resort we were told we were moved to a different resort on their property even though we had booked and confirmed rooms months earlier. Check in took over 2 hours by the time we sorted it out. We were moved to another resort on property, Maya Caribe which wasn’t too far away but was not what we booked. No upgrades or compensation was given. The check in staff at Maya Beach was very unhelpful during this whole ordeal although other resort staff were very friendly. We also could not book any reservations in any restaurants during our stay and had to eat at the buffet for our meals. The buffet food was very bland and all started tasting the same. The pools are very nice and the beaches and snorkelling were good. We also enjoyed the fitness centre. I would not book here again however.
Everything is overbooked: when we got to the Maya Beach resort we were told we were moved to a different resort on their property even though we had booked and confirmed rooms months earlier. Check in took over 2 hours by the time we sorted it out. We were moved to another resort on property, Maya Caribe which wasn’t too far away but was not what we booked. No upgrades or compensation was given. The check in staff at Maya Beach was very unhelpful during this whole ordeal although other resort staff were very friendly. We also could not book any reservations in any restaurants during our stay and had to eat at the buffet for our meals. The buffet food was very bland and all started tasting the same. The pools are very nice and the beaches and snorkelling were good. We also enjoyed the fitness centre. I would not book here again however.
4
Vanessa
14 de jul. de 2025
·
A estadia foi de 4 noites
Extremely disappointed in this place. The check in was a nightmare the receptionist was rude from the second I walked up, she was not trained correctly because had no idea about anything when it came to the resort. They have these nice restaurants that you have to make reservations for I asked if the food at those restaurants were included in the all inclusive she said no that it was extra, so we just made one reservation on our last night there to one of them out of 4, well when we get to our reservation we find out that it is included, meaning we could have tried all of them, because trust me the buffet food that we thought we only included was not all that great. Our room was Uhg the ac didn’t work, the hair dryer sparked and basically killed all the plugs in the room including tv, and fridge then I’m told they can’t change my room till 3 pm the next day so there goes our first day at this place, when they finally change us the entrance door needed like 3 people to push this thing open it was so hard to open and close but atleast the ac worked. At check in I was charged more than what Expedia said, which I did not make a big deal about until this girl calls me at 930 pm to tell me that I still owe a very low amount like why would you call so late for that amount I found that so unprofessional. The market tries to up charge everything. The place won’t let you use outside transportation because they want you to pay their expensive prices.
Extremely disappointed in this place. The check in was a nightmare the receptionist was rude from the second I walked up, she was not trained correctly because had no idea about anything when it came to the resort. They have these nice restaurants that you have to make reservations for I asked if the food at those restaurants were included in the all inclusive she said no that it was extra, so we just made one reservation on our last night there to one of them out of 4, well when we get to our reservation we find out that it is included, meaning we could have tried all of them, because trust me the buffet food that we thought we only included was not all that great. Our room was Uhg the ac didn’t work, the hair dryer sparked and basically killed all the plugs in the room including tv, and fridge then I’m told they can’t change my room till 3 pm the next day so there goes our first day at this place, when they finally change us the entrance door needed like 3 people to push this thing open it was so hard to open and close but atleast the ac worked. At check in I was charged more than what Expedia said, which I did not make a big deal about until this girl calls me at 930 pm to tell me that I still owe a very low amount like why would you call so late for that amount I found that so unprofessional. The market tries to up charge everything. The place won’t let you use outside transportation because they want you to pay their expensive prices.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Localização à beira-mar, em um complexo cênico e seguro. É fácil caminhar entre as propriedades Barceló conectadas e o shopping no local, embora as distâncias possam ser longas.
Avaliações dos hóspedes relacionadas
8
Catena
20 de jul. de 2025
·
A estadia foi de 7 noites
Great location, great beach, great pools. Nice staff, lots to do
Great location, great beach, great pools. Nice staff, lots to do
8
Anne
14 de fev. de 2023
·
A estadia foi de 7 noites
Loved the beach!
Loved the beach!
8
Ashlee
12 de set. de 2024
·
A estadia foi de 6 noites
Beautiful atea
Beautiful atea
8
Kimberley
11 de nov. de 2023
·
A estadia foi de 8 noites
The resort is on the beach with lots of activities and as a bonus you have access to the other Barcelo facilities. The staff were very friendly, the food was good and overall the facilities were clean. The only downside: the rooms and ventilation system could use an update.
The resort is on the beach with lots of activities and as a bonus you have access to the other Barcelo facilities. The staff were very friendly, the food was good and overall the facilities were clean. The only downside: the rooms and ventilation system could use an update.
10
Carl
16 de ago. de 2024
·
A estadia foi de 8 noites
Beautiful property in an amazing location with a fabulous beach
Beautiful property in an amazing location with a fabulous beach
8
Liubov
4 de dez. de 2023
·
A estadia foi de 8 noites
Huge, clean, green, beautiful territory of hotels with a lot of things to do. Good service, staff. Tasty and various food, many restaurants (you need to reserve a spot there in advance). Shops, Mexican market. Many sports and activities. Good beach of the hotel Maya Beach. I wasn't satisfied with a bathroom in our room. Leaky shower, bathtub with rust and wobbly glass curtain - you don't expect these things from the 5 star hotel. I get it all rooms at the Barcelo Maya Beach are pretty the same level and not new. But they plan to renovate their bathrooms. If they do, we would return)
Huge, clean, green, beautiful territory of hotels with a lot of things to do. Good service, staff. Tasty and various food, many restaurants (you need to reserve a spot there in advance). Shops, Mexican market. Many sports and activities. Good beach of the hotel Maya Beach. I wasn't satisfied with a bathroom in our room. Leaky shower, bathtub with rust and wobbly glass curtain - you don't expect these things from the 5 star hotel. I get it all rooms at the Barcelo Maya Beach are pretty the same level and not new. But they plan to renovate their bathrooms. If they do, we would return)
10
Adriana
17 de jul. de 2023
·
A estadia foi de 5 noites
Transportation was always available on the property.
Transportation was always available on the property.
10
Herberth
28 de jun. de 2025
·
A estadia foi de 7 noites
Loved the beach. Rooms, swimming pools, beach, amenities are close by; walking distance to everything.
Loved the beach. Rooms, swimming pools, beach, amenities are close by; walking distance to everything.
10
kellie
1 de out. de 2023
·
A estadia foi de 6 noites
The ocean in front of the hotel is great small Bay Area with less waves than the other side with the open sea great for kids you can swim a long ways out and still stand up and walk
The ocean in front of the hotel is great small Bay Area with less waves than the other side with the open sea great for kids you can swim a long ways out and still stand up and walk
10
Ezequiel
14 de out. de 2025
·
A estadia foi de 2 noites
Tranquil and close to the mall. There are many hotels in the same area that are part of Barceló, where we stay were few people. Everything fine but the staff were always reminding the check out hour, the insistence made me uncomfortable
Tranquil and close to the mall. There are many hotels in the same area that are part of Barceló, where we stay were few people. Everything fine but the staff were always reminding the check out hour, the insistence made me uncomfortable
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Restaurante
Os buffets recebem avaliações mistas, frequentemente descritos como repetitivos ou servidos frios, enquanto os restaurantes à la carte são geralmente melhores, mas difíceis de reservar e às vezes restritos pela duração da estadia. Alguns hóspedes relataram problemas estomacais e bebidas fracas ou com restrições de upgrade.
Avaliações dos hóspedes relacionadas
8
Ashley Van
5 de nov. de 2024
·
A estadia foi de 6 noites
Resort was very large which made it nice to spread people out and not seem crowded. The breakfast and lunch options were good. Found the options for dinner buffet to be stale and cold in many evenings. Overall a very nice resort however be ready for upsells or extra costs for additional amenities.
Resort was very large which made it nice to spread people out and not seem crowded. The breakfast and lunch options were good. Found the options for dinner buffet to be stale and cold in many evenings. Overall a very nice resort however be ready for upsells or extra costs for additional amenities.
6
Tricia Ann Kulla
24 de mar. de 2025
·
A estadia foi de 7 noites
Property is well maintained. It’s beautiful. The rooms need some maintenance. Seemed short staffed. Staff was very friendly. Not much food variety. Food was mostly served cold and not hot. Food quality and taste was fair at best
Property is well maintained. It’s beautiful. The rooms need some maintenance. Seemed short staffed. Staff was very friendly. Not much food variety. Food was mostly served cold and not hot. Food quality and taste was fair at best
8
Larisa
17 de nov. de 2025
·
A estadia foi de 10 noites
Hotel is very clean, maintenance is excellent, staff is very friendly and accommodating. Quality of food changed from 2 years ago - not as big selection of dishes especially for breakfast. Specialty restaurants are great. All in all - great vacation.
Hotel is very clean, maintenance is excellent, staff is very friendly and accommodating. Quality of food changed from 2 years ago - not as big selection of dishes especially for breakfast. Specialty restaurants are great. All in all - great vacation.
6
Amie
30 de jul. de 2023
·
What we liked: the beach at the Beach Resort is the only option to swim without rocks. It was great and we were lucky to have no seaweed. The gym was fantastic. The spa and hydrotherapy services were great! What we didn't like: making dinner reservations was very difficult, even doing so right after check-in. Steak and seafood restaurants were totally booked. Hotel key stopped working 3 times. Had to pay $12USD per room for ecological/environmental tax upon check-in. However, this is not an environmentally friendly hotel. Only plastic bottles for water are available. Other hotels have a filtering system to fill up water bottles. You can imagine how many water bottles are given out on a daily basis! At the Beach Resort, there are no activities by the pool and no music. We had to walk up to the other hotels if we wanted to partake. Some of the water fountains in the pool were not working on multiple days. The Beach/Caribe buffets were closed 2 days for lunch. We walked up from the beach to be told it was closed for maintenance. We did not like the poolside buffet at the Beach resort (very limited menu and cool (not warm/hot) food. Minor but will note, no face clothes/wash clothes in the rooms. One or 2 fruity drinks were ok, but we drank mostly beer (modelo) all week. There is a good variety of food in buffets, but was not hot in most cases. Overall, we made the best of our trip, but will look at another hotel next time.
What we liked: the beach at the Beach Resort is the only option to swim without rocks. It was great and we were lucky to have no seaweed. The gym was fantastic. The spa and hydrotherapy services were great! What we didn't like: making dinner reservations was very difficult, even doing so right after check-in. Steak and seafood restaurants were totally booked. Hotel key stopped working 3 times. Had to pay $12USD per room for ecological/environmental tax upon check-in. However, this is not an environmentally friendly hotel. Only plastic bottles for water are available. Other hotels have a filtering system to fill up water bottles. You can imagine how many water bottles are given out on a daily basis! At the Beach Resort, there are no activities by the pool and no music. We had to walk up to the other hotels if we wanted to partake. Some of the water fountains in the pool were not working on multiple days. The Beach/Caribe buffets were closed 2 days for lunch. We walked up from the beach to be told it was closed for maintenance. We did not like the poolside buffet at the Beach resort (very limited menu and cool (not warm/hot) food. Minor but will note, no face clothes/wash clothes in the rooms. One or 2 fruity drinks were ok, but we drank mostly beer (modelo) all week. There is a good variety of food in buffets, but was not hot in most cases. Overall, we made the best of our trip, but will look at another hotel next time.
4
Jose Ramon Rodriguez
22 de set. de 2025
·
A estadia foi de 4 noites
The hotel Buffett restaurant was closed most of the time and we had to go to the next hotel restaurant to have breakfast and dinner. The lunch was only available at the next hotel beach restaurant, not at the main buffet, so we had to walk a lot for every meal. At 5 PM at our hotel swimming pool bar the was not beer available, not draft, not canned beer, any beer at all!! The lobby bar was closed the last day of our stay. Customer service office only allowed us to reserve 1 specialty restaurant during our entire stay, which was 4 nights and 5 days.
The hotel Buffett restaurant was closed most of the time and we had to go to the next hotel restaurant to have breakfast and dinner. The lunch was only available at the next hotel beach restaurant, not at the main buffet, so we had to walk a lot for every meal. At 5 PM at our hotel swimming pool bar the was not beer available, not draft, not canned beer, any beer at all!! The lobby bar was closed the last day of our stay. Customer service office only allowed us to reserve 1 specialty restaurant during our entire stay, which was 4 nights and 5 days.
8
Alyssa
20 de jul. de 2025
·
A estadia foi de 6 noites
The Barcelo Maya is a great all inclusive resort with surprisingly great buffets. It is ideal for families and couples alike. The service staff are incredibly kind and attentive. The restaurants are about on par for all inclusive style restaurants. The Lindo stood out and the other booking choices were fun with great experiences. The hours for the buffets could use an evaluation, it would be nice to keep them open for longer hours to all the families that did not choose premier option. The rooms were a bit outdated but the A/C worked and housekeeping was attentive and very detailed. The pools were clean for the most part. There is volleyball in and out of the pool that you can rent balls for at the hut by the beach that you get towels at. Also, the gift shop in this hut has better prices.They could use 1 to 2 more staff at the swim up bars during peak times in the afternoon and evenings. We found that just quickly getting out of the pool and going to the walk up bartender in front of the buffet lodges, was much faster. The shows are fun throughout the week, Michael Jackson and Karaoke night were very entertaining. The mall and merchant booths are fun at night after dinners. The merchants are willing to negotiate and they have nice keepsakes and typical tourist type gifts and clothing. The wave ride, mini golf and bowling are fun options. During the day mini golf is free and bowling is BOGO, so a good time to go. There is also food and bar that is 24 hr in the blowing alley.
The Barcelo Maya is a great all inclusive resort with surprisingly great buffets. It is ideal for families and couples alike. The service staff are incredibly kind and attentive. The restaurants are about on par for all inclusive style restaurants. The Lindo stood out and the other booking choices were fun with great experiences. The hours for the buffets could use an evaluation, it would be nice to keep them open for longer hours to all the families that did not choose premier option. The rooms were a bit outdated but the A/C worked and housekeeping was attentive and very detailed. The pools were clean for the most part. There is volleyball in and out of the pool that you can rent balls for at the hut by the beach that you get towels at. Also, the gift shop in this hut has better prices.They could use 1 to 2 more staff at the swim up bars during peak times in the afternoon and evenings. We found that just quickly getting out of the pool and going to the walk up bartender in front of the buffet lodges, was much faster. The shows are fun throughout the week, Michael Jackson and Karaoke night were very entertaining. The mall and merchant booths are fun at night after dinners. The merchants are willing to negotiate and they have nice keepsakes and typical tourist type gifts and clothing. The wave ride, mini golf and bowling are fun options. During the day mini golf is free and bowling is BOGO, so a good time to go. There is also food and bar that is 24 hr in the blowing alley.
6
Jonathan Torail
30 de out. de 2025
·
A estadia foi de 5 noites
The food is horrible, the buffet is trash!!!
The food is horrible, the buffet is trash!!!
8
Philip
30 de jun. de 2025
·
A estadia foi de 5 noites
Was a very nice resort with friendly staff and clean facilities. A good amount of choice on things to do. Buffet food was marginal, but restaurants were good.
Was a very nice resort with friendly staff and clean facilities. A good amount of choice on things to do. Buffet food was marginal, but restaurants were good.
6
Andrew
22 de mai. de 2025
·
A estadia foi de 7 noites
Wife got food poisoning 2nd day called resort doctor,they sent wife to hospital via ambulance..had to stay overnight in hospital...doctor said it was food poisoning.. we told resort they did nothing
Wife got food poisoning 2nd day called resort doctor,they sent wife to hospital via ambulance..had to stay overnight in hospital...doctor said it was food poisoning.. we told resort they did nothing
6
Dimitar
11 de fev. de 2025
·
A estadia foi de 5 noites
We stayed at Barcelo Maya Beach from Jan 28 to Feb 2. The resort is massive, and as a guest, you have access to 4 or 5 hotels within the complex, meaning you can use their restaurants, bars, buffets, pools, beaches, lobbies, entertainment venues, and more. The hotel lobbies, gardens, and pools are absolutely stunning, with plenty of lush greenery. The beach is beautiful! Bring water shoes because the water is murky for the first 200 feet (about 60 meters), and there are many underwater rocks. Stingrays also swim in the shallow areas—I even accidentally stepped on one, so be careful! The downsides of the hotel: Not enough lounge chairs – This is the most frustrating issue. There are simply not enough loungers for all guests. People wake up before dawn just to place their towels and "reserve" chairs. By 8 AM, every lounger by the beach and pool was already taken. The problem is that many guests don’t actually show up until midday, leaving others without a place to sit. Meanwhile, there is plenty of space on the beach and around the pool for at least twice as many loungers, but for some reason, the hotel doesn’t provide enough. Limited à la carte restaurant reservations – For our 5-night stay, we were only allowed 2 reservations at the à la carte restaurants.The food in these restaurants was almost the same as in the buffet. As for drinks, don’t expect high-quality cocktails. The hotel is worth it for the price, offering good value for money.The staff was very kind.
We stayed at Barcelo Maya Beach from Jan 28 to Feb 2. The resort is massive, and as a guest, you have access to 4 or 5 hotels within the complex, meaning you can use their restaurants, bars, buffets, pools, beaches, lobbies, entertainment venues, and more. The hotel lobbies, gardens, and pools are absolutely stunning, with plenty of lush greenery. The beach is beautiful! Bring water shoes because the water is murky for the first 200 feet (about 60 meters), and there are many underwater rocks. Stingrays also swim in the shallow areas—I even accidentally stepped on one, so be careful! The downsides of the hotel: Not enough lounge chairs – This is the most frustrating issue. There are simply not enough loungers for all guests. People wake up before dawn just to place their towels and "reserve" chairs. By 8 AM, every lounger by the beach and pool was already taken. The problem is that many guests don’t actually show up until midday, leaving others without a place to sit. Meanwhile, there is plenty of space on the beach and around the pool for at least twice as many loungers, but for some reason, the hotel doesn’t provide enough. Limited à la carte restaurant reservations – For our 5-night stay, we were only allowed 2 reservations at the à la carte restaurants.The food in these restaurants was almost the same as in the buffet. As for drinks, don’t expect high-quality cocktails. The hotel is worth it for the price, offering good value for money.The staff was very kind.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
CAROLINA ALEHEGEM
4 de ago. de 2026
·
A estadia foi de 5 noites
Las instalaciones están muy bien, el personal es atento y amable. El check in y el check out rapidísimo. Lo malo es la playa con mucho sargazo
Las instalaciones están muy bien, el personal es atento y amable. El check in y el check out rapidísimo. Lo malo es la playa con mucho sargazo
10
Pedro
2 de ago. de 2026
·
A estadia foi de 8 noites
Very helpful staff and a great place to stay with options for all ages. Small maintenance issues with room appliances. Buffet food is good but we felt it could be a bit better, particularly with more seafood options. The other restaurants were great but you need to make reservations in advance
Very helpful staff and a great place to stay with options for all ages. Small maintenance issues with room appliances. Buffet food is good but we felt it could be a bit better, particularly with more seafood options. The other restaurants were great but you need to make reservations in advance
6
Jessica
30 de jul. de 2026
·
A estadia foi de 6 noites
Over all it was an okay hotel to stay, we had premium and I felt we weren’t accommodate. Arrived Saturday morning, we were early so no big deal we had to wait till our room was ready but when check in came around our room still wasn’t ready, was told it would be about hour. After traveling all day and waiting in a hot outdoors lobby we were ready to be in our room. Once room was ready & made our way to the room to be told we would have to back to lobby to identify our luggage because “they were too busy and had too many luggage at the time” that was a slap in the face. Food was a hit or miss but over all good. I did like how family friendly it is but would highly suggest that the theater room be enclosed with AC. It’s just too hot in there to enjoy any of the performance. We were a family of 28 total with elderly so having them walk from point A to B was a challenge, again highly suggest maybe installing benches throughout the long walk areas for them to rest. We all stayed 6 night 7 days. Also, we kept losing power through the night which made the AC turn off so that made our room warm, our family members that we not in premium stated it happened to them as well in their rooms.
Over all it was an okay hotel to stay, we had premium and I felt we weren’t accommodate. Arrived Saturday morning, we were early so no big deal we had to wait till our room was ready but when check in came around our room still wasn’t ready, was told it would be about hour. After traveling all day and waiting in a hot outdoors lobby we were ready to be in our room. Once room was ready & made our way to the room to be told we would have to back to lobby to identify our luggage because “they were too busy and had too many luggage at the time” that was a slap in the face. Food was a hit or miss but over all good. I did like how family friendly it is but would highly suggest that the theater room be enclosed with AC. It’s just too hot in there to enjoy any of the performance. We were a family of 28 total with elderly so having them walk from point A to B was a challenge, again highly suggest maybe installing benches throughout the long walk areas for them to rest. We all stayed 6 night 7 days. Also, we kept losing power through the night which made the AC turn off so that made our room warm, our family members that we not in premium stated it happened to them as well in their rooms.
10
Brian Walter
30 de jul. de 2026
·
A estadia foi de 7 noites
My son and I just got back. Had the most amazing time ever. If you are going, make sure you get your reservations for the al acarte restaurants. Buffet food was subpar. The Mexican restaurant was outstanding. (Try to get Gustavo and Josue as servers, they are amazing!!) The Italian restaurant was outstanding ( ask for Santos Pech, outstanding!!)
My son and I just got back. Had the most amazing time ever. If you are going, make sure you get your reservations for the al acarte restaurants. Buffet food was subpar. The Mexican restaurant was outstanding. (Try to get Gustavo and Josue as servers, they are amazing!!) The Italian restaurant was outstanding ( ask for Santos Pech, outstanding!!)
4
Dalila
25 de jul. de 2026
·
A estadia foi de 6 noites
Overall, our stay was disappointing. When we arrived, our room wasn't ready even though we were already in the middle of check-in. We were then downgraded from a first-floor room to a third-floor room that was much farther away. Traveling with four young kids, who were exhausted and ready to get settled and enjoy the resort, made this especially frustrating. The air conditioning in our room barely worked. It stayed at 24°C the entire week, even after adjusting it to 21°C and waiting for it to cool. Our toilet also broke during our stay, and my husband ended up fixing it himself. Many staff members, especially in the buffet, seemed irritated and unwelcoming. The swim-up bar closed at 6:00 PM, leaving the nearest bar inside the resort. The theater, where the nightly shows were held, was extremely hot and uncomfortable, making it hard to enjoy the performances. The shows themselves were average. The food was okay but nothing memorable, and the drinks were average as well. Only one beer option was available. Unfortunately, this was not the experience we expected, and we would not choose to stay here again.
Overall, our stay was disappointing. When we arrived, our room wasn't ready even though we were already in the middle of check-in. We were then downgraded from a first-floor room to a third-floor room that was much farther away. Traveling with four young kids, who were exhausted and ready to get settled and enjoy the resort, made this especially frustrating. The air conditioning in our room barely worked. It stayed at 24°C the entire week, even after adjusting it to 21°C and waiting for it to cool. Our toilet also broke during our stay, and my husband ended up fixing it himself. Many staff members, especially in the buffet, seemed irritated and unwelcoming. The swim-up bar closed at 6:00 PM, leaving the nearest bar inside the resort. The theater, where the nightly shows were held, was extremely hot and uncomfortable, making it hard to enjoy the performances. The shows themselves were average. The food was okay but nothing memorable, and the drinks were average as well. Only one beer option was available. Unfortunately, this was not the experience we expected, and we would not choose to stay here again.
Políticas da propriedade
Check-in
Check-out
De 15:00 a 23:59
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
dezembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-11-05: 239.34598505741883USD
- 2026-11-06: 243.6002896768341USD
- 2026-11-07: 192.65352050723266USD
- 2026-11-08: 231.13198861323548USD
- 2026-11-09: 225.60376183581542USD
- 2026-11-10: 225.60376183581542USD
- 2026-11-11: 240.60520225373838USD
- 2026-11-12: 225.60376183581542USD
- 2026-11-13: 225.60376183581542USD
- 2026-11-14: 225.60376183581542USD
- 2026-11-15: 225.60376183581542USD
- 2026-11-16: 225.60376183581542USD
- 2026-11-17: 317.3485484692993USD
- 2026-11-18: 317.3485484692993USD
- 2026-11-19: 225.60376183581542USD
- 2026-11-20: 231.6199399844513USD
- 2026-11-21: 308.49379915448USD
- 2026-11-22: 308.49379915448USD
- 2026-11-23: 225.60376183581542USD
- 2026-11-24: 225.60376183581542USD
- 2026-11-25: 225.60376183581542USD
- 2026-11-26: 225.60376183581542USD
- 2026-11-27: 228.58885193920898USD
- 2026-11-28: 225.60376183581542USD
- 2026-11-29: 225.60376183581542USD
- 2026-11-30: 225.60376183581542USD
- 2026-12-01: 286.52984183714295USD
- 2026-12-02: 286.52984183714295USD
- 2026-12-03: 231.6199399844513USD
- 2026-12-04: 231.6199399844513USD
- 2026-12-05: 231.6199399844513USD
- 2026-12-06: 228.58885193920898USD
- 2026-12-07: 303.45871071380617USD
- 2026-12-08: 334.30424234591675USD
- 2026-12-09: 350.6514349791565USD
- 2026-12-10: 340.56841907421875USD
- 2026-12-11: 304.06611636050417USD
- 2026-12-12: 350.6514349791565USD
- 2026-12-13: 351.3091695983276USD
- 2026-12-14: 231.6199399844513USD
- 2026-12-15: 228.58885193920898USD
- 2026-12-16: 231.6199399844513USD
- 2026-12-17: 231.6199399844513USD
- 2026-12-18: 297.5118119364624USD
- 2026-12-19: 297.5118119364624USD
- 2026-12-20: 297.5118119364624USD
- 2026-12-21: 297.5118119364624USD
- 2026-12-22: 286.52984183714295USD
- 2026-12-23: NO DATA
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: NO DATA
- 2027-01-02: 530.5294765037231USD
- 2027-01-03: 309.4821985465393USD
- 2027-01-04: 309.4821985465393USD
- 2027-01-05: 309.4821985465393USD
Este alojamento disponibiliza transporte a partir do aeroporto. Forneça ao alojamento informações sobre a sua chegada antes de viajar, através dos dados de contacto que poderá encontrar na sua confirmação de reserva. Os funcionários da receção irão receber os clientes à chegada. Em caso de dúvida, contacte o alojamento através dos dados que constam da confirmação da reserva. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito, cartões de débito e numerário
- O alojamento não pode garantir quartos sem ruído
- O alojamento dispõe dos seguintes elementos de segurança: extintor, detetor de fumo, sistema de segurança e kit de primeiros socorros.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- Este alojamento impõe um código de vestuário rígido no restaurante.
- Apenas é permitido o acesso aos quartos a clientes registados.
- Não são permitidos animais de estimação neste alojamento, incluindo animais de assistência.
Dados da empresa
Número de registo do alojamento 008-007-003429/2025
- Taxa de transporte de/para o aeroporto: 278 USD por veículo (ida e volta, ocupação máxima de 7) pessoas
- Check-in antecipado disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
- Check-out tardio disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
- A taxa de utilização das instalações inclui o seguinte equipamento: spa
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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Praia privada
Casino
Jardim
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Mergulho
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Bilhar
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Pool (Seasonal Outdoor)
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Estacionamento gratuito
Estação de carregamento para automóveis elétricos
Parking (Limited)
Parking Onsite
Internet
Wi-fi gratuito
Serviços
Centro de negócios
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Serviços de limpeza
Instalações para banquetes
Câmbio de moeda
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24-Hour Front Desk
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Geral
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Clube para crianças
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