Barceló Maya Colonial - All Inclusive
US$ 201
/noite
Média para setembro
Preços para Barceló Maya Colonial - All Inclusive
Selecione datas para ver preços e disponibilidade
US$ 201
/noite
Média para setembro
Preços médios mensais
Em Barceló Maya Colonial - All Inclusive, o preço por noite é, em média, US$ 193 no mês mais barato (outubro) e US$ 530 no mês mais caro (janeiro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 530 |
| março | US$ 408 |
| abril | US$ 305 |
| maio | US$ 208 |
| junho | US$ 202 |
| julho | US$ 201 |
| agosto | US$ 219 |
| setembro | US$ 201 |
| outubro | US$ 193 |
| novembro | US$ 307 |
| dezembro | US$ 480 |
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J
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A
set. · US$ 201
S
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Mais caro: janeiro (aprox. US$ 530)
Mais barato: outubro (aprox. US$ 193)
Sobre este alojamento
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Tire partido das outras opções de lazer e entretenimento ao seu dispor, incluindo uma discoteca, um parque aquático (sobretaxa) e campos de t...
Comodidades
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Tire partido das outras opções de lazer e entretenimento ao seu dispor, incluindo uma discoteca, um parque aquático (sobretaxa) e campos de ténis exteriores. Wi-fi grátis, serviços de concierge e serviço de baby-sitter (sobretaxa) figuram também entre o leque de comodidades deste alojamento de estilo colonial.
Comodidades para negócios
As principais comodidades incluem um business center, jornais grátis no lobby e um serviço de limpeza a seco. Planeia um evento em Xpu-Ha? Este alojamento dispõe de uma zona para conferências e de salas de reuniões, com uma área total de 929 metros quadrados. Há estacionamento grátis no local.
Restaurante
Satisfaça o seu apetite num dos 4 restaurantes. Relaxe com uma bebida refrescante no bar junto à piscina ou num dos 3 bares/lounges. E que melhor forma de começar as suas manhãs do que com um pequeno-almoço buffet grátis?
Quartos
Sinta-se em casa num dos 480 quartos, com produtos grátis no minibar e um televisor LCD. As unidades contam com uma varanda ou pátio interior. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais via satélite. As casas de banho privativas dispõem de uma combinação polibã/banheira, artigos de higiene grátis e secadores de cabelo.
Localização
Com uma estadia Barceló Maya Colonial - All Inclusive em Xpu-Ha, ficará em frente à praia, a 10 minutos a pé de Ecopark Kantun Chi e de Cenote Cristalino. Este alojamento com tudo incluído está a 3,2 km (2 mi) de Marina de Puerto Aventuras e a 4,7 km (2,9 mi) de Cenote de Chac-Mool.
O que há nas proximidades
Ecopark Kantun Chi(0.4 milhas)
Cenote Cristalino(0.5 milhas)
Cenote Azul(0.8 milhas)
Cenote Jardim do Éden(1.2 milhas)
Cenote Chikinha(1.4 milhas)
Playa Xpu-ha(1.4 milhas)
Clube de Golfe Puerto Aventuras(1.6 milhas)
Marina de Puerto Aventuras(2 milhas)
Museu CEDAM(2 milhas)
Bahia de Fatima(2.2 milhas)
Oasis Beach(2.4 milhas)
Cenote de Chac-Mool(2.5 milhas)
Lagoa de Kantenah(2.7 milhas)
Caleta Chac-hal-al(3.3 milhas)
Tajma Ha Cenote(3.8 milhas)
Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(25.4 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(49.5 milhas)
Estacionamento
Serviço de transporte ao aeroporto
Restaurante
Piscina
Centro de negócios
Serviço de quartos
Localização
Carretera Chetumal Km 266, Xpu-Ha, Solidaridad, Estado de Quintana Roo, México
Ecopark Kantun Chi (0.4 milhas)
Cenote Cristalino (0.5 milhas)
Cenote Azul (0.8 milhas)
Cenote Jardim do Éden (1.2 milhas)
Cenote Chikinha (1.4 milhas)
Playa Xpu-ha (1.4 milhas)
Opções de quartos
5
Suite Júnior, junto ao mar (Premium Level)
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Dormidas 3
570 ft²
Varanda ou TerraçoAr condicionadoWi-Fi (gratuito)Casa de banho privada
6
Quarto Superior
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Dormidas 4
409 ft²
VarandaVaranda ou TerraçoAr condicionadoWi-Fi (gratuito)Casa de banho privada
Avaliações dos hóspedes sobre Barceló Maya Colonial - All Inclusive
8.3
Muito Bom
Com base em 1.000 avaliações verificadas
Quem se hospeda aqui?
Negócios
2%
Casal
32%
Família
51%
Grupos
12%
Individual
1%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Barceló Maya Colonial - Tudo Incluído, os viajantes elogiam consistentemente o complexo amplo e ideal para famílias, com várias piscinas, uma praia extensa e acesso a hotéis irmãos que oferecem muitas atividades e shows, proporcionando bastante o que fazer sem sair do resort.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Barceló Maya Colonial - Tudo Incluído, os viajantes elogiam consistentemente o complexo amplo e ideal para famílias, com várias piscinas, uma praia extensa e acesso a hotéis irmãos que oferecem muitas atividades e shows, proporcionando bastante o que fazer sem sair do resort.
Os comentários frequentemente destacam a simpatia da equipe, mas também relatam check-in lento ou confuso, mudanças inesperadas para outras áreas, informações limitadas e dificuldade em conseguir reservas para o jantar em restaurantes à la carte. Os quartos são geralmente espaçosos, mas um pouco antigos, com comentários frequentes sobre umidade, camas macias, problemas com o ar condicionado ou manutenção, e ruído ocasional perto do teatro. O feedback sobre a comida é misto: os buffets podem ser sem graça ou repetitivos, enquanto alguns restaurantes especializados são melhores; vários hóspedes mencionam longas filas e disponibilidade limitada, e alguns relatam ter ficado doentes. Espere uma estadia ampla, cênica e repleta de atividades, mais adequada para famílias e grupos.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Grande complexo com vários resorts, muitas piscinas, uma praia ampla, áreas aquáticas para crianças, shows noturnos e acesso a hotéis irmãos; muitas atividades no local (mini golfe, boliche, esportes aquáticos) e uma academia. As desvantagens comuns incluem o som alto do teatro à noite, espreguiçadeiras limitadas nos horários de pico, taxas extras para algumas atividades e bares de piscina com poucos funcionários.
Avaliações dos hóspedes relacionadas
10
Roberto
1 de ago. de 2025
·
A estadia foi de 4 noites
Great complex with 5 hotels within walkable range. Lots of choices of pools, restaurants, bars, entertainment.
Great complex with 5 hotels within walkable range. Lots of choices of pools, restaurants, bars, entertainment.
10
Luis
31 de out. de 2025
·
A estadia foi de 4 noites
Always is a good time to stay there and enjoy all the beautiful landscapes, endless pool the bar and the excellent service, also you can visit three more Barcelo's around in the property and walk all along in the property to exercise or just to enjoy the sea. The gym there is huge, the food is excellent. The only thing I didn't like is the rocks in the beach you have to wear water shoes. This is my four time that I stay there, three times in " Barcelo riviera Maya and one Barcelo Maya Colonial. Exellent Hotels
Always is a good time to stay there and enjoy all the beautiful landscapes, endless pool the bar and the excellent service, also you can visit three more Barcelo's around in the property and walk all along in the property to exercise or just to enjoy the sea. The gym there is huge, the food is excellent. The only thing I didn't like is the rocks in the beach you have to wear water shoes. This is my four time that I stay there, three times in " Barcelo riviera Maya and one Barcelo Maya Colonial. Exellent Hotels
10
Wendy T
25 de out. de 2025
·
A estadia foi de 10 noites
The property is so big that it never feels crowded. There are plenty of chairs around the pools and the beach with sun and/or shade. We had close proximity to 2 pool bars and 2 beach restaurants/grills. The kids play area is wonderful as well. My one complaint is how loud the theater is! The shows starts at 9:00pm and run til around 10:30 or 11:00pm every night. It's so loud you cant understand the words to the music - it's so distorted. And, we went to bed early each night but couldn't fall sleep unless we used earplugs. We only attended one show and it was so loud we left after 20 minutes because we had to keep plugging our ears.
The property is so big that it never feels crowded. There are plenty of chairs around the pools and the beach with sun and/or shade. We had close proximity to 2 pool bars and 2 beach restaurants/grills. The kids play area is wonderful as well. My one complaint is how loud the theater is! The shows starts at 9:00pm and run til around 10:30 or 11:00pm every night. It's so loud you cant understand the words to the music - it's so distorted. And, we went to bed early each night but couldn't fall sleep unless we used earplugs. We only attended one show and it was so loud we left after 20 minutes because we had to keep plugging our ears.
10
Rusman
17 de ago. de 2025
·
A estadia foi de 5 noites
big resort, many amenities
big resort, many amenities
10
ashley
20 de jul. de 2024
·
A estadia foi de 5 noites
I absolutely love that you can use all properties attached from pools to activities or restaurants
I absolutely love that you can use all properties attached from pools to activities or restaurants
10
Jon Alan
6 de nov. de 2024
·
A estadia foi de 6 noites
We had a great time on our vacation. Very relaxing location, great amenities, great pools, and great food! Would certainly book again!
We had a great time on our vacation. Very relaxing location, great amenities, great pools, and great food! Would certainly book again!
8
Michael
14 de mai. de 2025
·
A estadia foi de 9 noites
Barcelo Maya Colonial has everything you could want at a resort, great staff, awesome pools and beaches. The food was great at buffets and the a la carts. Our only complaint were the twin beds in our regular room were uncomfortable had quite pronounced divets in the centre, meaning we were constantly sliding towards the middle of the bed. Everything else was A+.
Barcelo Maya Colonial has everything you could want at a resort, great staff, awesome pools and beaches. The food was great at buffets and the a la carts. Our only complaint were the twin beds in our regular room were uncomfortable had quite pronounced divets in the centre, meaning we were constantly sliding towards the middle of the bed. Everything else was A+.
10
STEVEN
13 de mai. de 2024
·
A estadia foi de 1 noite
Great all inclusive. This resort is one of six resorts all connected together and owned by the same company. Guests can freely travel between the resorts and enjoy the other resorts.
Great all inclusive. This resort is one of six resorts all connected together and owned by the same company. Guests can freely travel between the resorts and enjoy the other resorts.
8
Lucas James
31 de dez. de 2024
·
A estadia foi de 6 noites
The property was clean and beautiful. Staff were friendly and mostly attentive. The evening shows were good and the food in the buffet was plentiful. The restaurants were difficult to get into and most of our dinner reservations were for 9:00 to 9:30 at night. The house red wine was awful, but wine in the restaurants were good. The pools were awesome and the beaches were clean and gorgeous. I didn't try the spa, but heard it was nice. The gym was great!
The property was clean and beautiful. Staff were friendly and mostly attentive. The evening shows were good and the food in the buffet was plentiful. The restaurants were difficult to get into and most of our dinner reservations were for 9:00 to 9:30 at night. The house red wine was awful, but wine in the restaurants were good. The pools were awesome and the beaches were clean and gorgeous. I didn't try the spa, but heard it was nice. The gym was great!
10
Gwendolyn
13 de out. de 2025
·
A estadia foi de 4 noites
Clean room and resort overall, so many activities to do. Bowling, large interactive games, go carts, surfing, wind sailing, kayaking, mini golf are just some of the free activities this resort offers. We went diving and jet skiing also. Excellent staff very helpful with any issues. The food at the buffet was good overall except the breakfast it always seemed a little cold. We ate dinner at the steak house, Italian and Brazilian, all were excellent food and service.
Clean room and resort overall, so many activities to do. Bowling, large interactive games, go carts, surfing, wind sailing, kayaking, mini golf are just some of the free activities this resort offers. We went diving and jet skiing also. Excellent staff very helpful with any issues. The food at the buffet was good overall except the breakfast it always seemed a little cold. We ate dinner at the steak house, Italian and Brazilian, all were excellent food and service.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Os jardins e as áreas comuns são frequentemente descritos como limpos e bem conservados. No entanto, várias avaliações mencionam quartos úmidos, mofo ou pragas ocasionais e limpeza intermitente da piscina que precisa ser melhorada.
Avaliações dos hóspedes relacionadas
10
Nizar
14 de ago. de 2024
·
A estadia foi de 6 noites
Clean, great eating options, respectful staff. I hated the room as the floor, mirrors, beds, and all other surfaces were always wet. The Air Condition unit should be fixed. Thanks,
Clean, great eating options, respectful staff. I hated the room as the floor, mirrors, beds, and all other surfaces were always wet. The Air Condition unit should be fixed. Thanks,
10
Richard
11 de jun. de 2025
·
A estadia foi de 11 noites
This is the second time I have been to the property. It is very nice, rooms are comfortable, pool is wonderful. Great value all around.
This is the second time I have been to the property. It is very nice, rooms are comfortable, pool is wonderful. Great value all around.
10
Frank
13 de mar. de 2025
·
A estadia foi de 7 noites
Everything was clean and well taken care of
Everything was clean and well taken care of
10
Jorge Amador
26 de out. de 2025
·
A estadia foi de 4 noites
The room was sparkling clean, the pool was perfect, a lot of choices to eat, had a great time 💯!!!
The room was sparkling clean, the pool was perfect, a lot of choices to eat, had a great time 💯!!!
8
Inga
16 de dez. de 2024
·
A estadia foi de 7 noites
Beautiful property. Very well maintained. Our room was in bad shape though. Black mild in bathroom, door didn’t unlock properly. Resort food was good
Beautiful property. Very well maintained. Our room was in bad shape though. Black mild in bathroom, door didn’t unlock properly. Resort food was good
10
Aldo
13 de out. de 2025
·
A estadia foi de 3 noites
Pues al fin me pude hospedar aquí y va una reseña completa y honesta, La comida si está buena más no es una chulada, todos los días varía la comida y toda en buen estado, los trabajadores todos muy amables tanto con el cliente nacional como internacional, las habitaciones muy cómodas y acogedoras, solo lo único malo es que se escuchan los ruidos de las habitaciones de alrededor, las albercas están padrísimas muy disfrutables solo que les hace falta más limpieza por que hay mucha basura y lama en los bordes, la playa siempre estuvo limpia, siempre hubo camastros, definitivamente le doy un 8/10 y lo recomendaría a conocidos.
Pues al fin me pude hospedar aquí y va una reseña completa y honesta, La comida si está buena más no es una chulada, todos los días varía la comida y toda en buen estado, los trabajadores todos muy amables tanto con el cliente nacional como internacional, las habitaciones muy cómodas y acogedoras, solo lo único malo es que se escuchan los ruidos de las habitaciones de alrededor, las albercas están padrísimas muy disfrutables solo que les hace falta más limpieza por que hay mucha basura y lama en los bordes, la playa siempre estuvo limpia, siempre hubo camastros, definitivamente le doy un 8/10 y lo recomendaría a conocidos.
10
Francis
19 de ago. de 2025
·
A estadia foi de 7 noites
Cockroach un the room, could happen anywhere.
Cockroach un the room, could happen anywhere.
6
Aref
23 de jul. de 2024
·
A estadia foi de 7 noites
Room was nasty, we got there and blankets were dirty, shower was dirty and with mold around, room has musty smell and it was humid, if you care about how clean the room is then this is NOT your hotel. I would NOT recommend it for a clean person. Hotel lobby was leaking from the ceiling. Food was excellent at the buffet and redtaurants were not thay good. Restaurants were diffocult to get reservations due to small size. No food stations aroind pools like other resorts ive visited. Pool was good and the beach area was nice.
Room was nasty, we got there and blankets were dirty, shower was dirty and with mold around, room has musty smell and it was humid, if you care about how clean the room is then this is NOT your hotel. I would NOT recommend it for a clean person. Hotel lobby was leaking from the ceiling. Food was excellent at the buffet and redtaurants were not thay good. Restaurants were diffocult to get reservations due to small size. No food stations aroind pools like other resorts ive visited. Pool was good and the beach area was nice.
6
Jozef Edward
13 de jul. de 2025
·
A estadia foi de 5 noites
the food is good, everything is fine, only the rooms are dirty
the food is good, everything is fine, only the rooms are dirty
8
Daniel
11 de jun. de 2025
·
A estadia foi de 4 noites
Always clean, grounds and gardens are meticulously maintained. Rooms are good size and nicely furnished. Fridge is restocked daily. You will get your steps in as this is a huge resort. Food is plentiful and par for the course for an all-inclusive.
Always clean, grounds and gardens are meticulously maintained. Rooms are good size and nicely furnished. Fridge is restocked daily. You will get your steps in as this is a huge resort. Food is plentiful and par for the course for an all-inclusive.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos são espaçosos, mas um pouco antigos, com relatos frequentes de umidade, camas macias ou pequenas, problemas com o desempenho do ar condicionado e ruído em alguns edifícios; alguns hóspedes notam acessórios desgastados. O ruído próximo ao teatro pode se propagar para os quartos.
Avaliações dos hóspedes relacionadas
10
Wendy T
25 de out. de 2025
·
A estadia foi de 10 noites
The property is so big that it never feels crowded. There are plenty of chairs around the pools and the beach with sun and/or shade. We had close proximity to 2 pool bars and 2 beach restaurants/grills. The kids play area is wonderful as well. My one complaint is how loud the theater is! The shows starts at 9:00pm and run til around 10:30 or 11:00pm every night. It's so loud you cant understand the words to the music - it's so distorted. And, we went to bed early each night but couldn't fall sleep unless we used earplugs. We only attended one show and it was so loud we left after 20 minutes because we had to keep plugging our ears.
The property is so big that it never feels crowded. There are plenty of chairs around the pools and the beach with sun and/or shade. We had close proximity to 2 pool bars and 2 beach restaurants/grills. The kids play area is wonderful as well. My one complaint is how loud the theater is! The shows starts at 9:00pm and run til around 10:30 or 11:00pm every night. It's so loud you cant understand the words to the music - it's so distorted. And, we went to bed early each night but couldn't fall sleep unless we used earplugs. We only attended one show and it was so loud we left after 20 minutes because we had to keep plugging our ears.
6
Jeannine
22 de fev. de 2024
·
A estadia foi de 7 noites
There are lots to do at this resort however lots of things cost extra so while it was all inclusive there were lots of activities that were at an extra charge (bowling, surf and rider, all tennis courts and mini golf after 7). There are lots of restaurants to choose from and quality at the a la cartes was good but buffet food was always the same and bland. We have a gluten intolerance and there were lots of options and they were very good at accommodating that. The rooms are very damp (our beds and clothes always felt damp) even with the air conditioner running and the showers are not that nice. It’s a large resort so lots of walking involved. Be prepared to go reserve your cots very early in the morning otherwise they are all taken even though it says you can’t reserve cots.
There are lots to do at this resort however lots of things cost extra so while it was all inclusive there were lots of activities that were at an extra charge (bowling, surf and rider, all tennis courts and mini golf after 7). There are lots of restaurants to choose from and quality at the a la cartes was good but buffet food was always the same and bland. We have a gluten intolerance and there were lots of options and they were very good at accommodating that. The rooms are very damp (our beds and clothes always felt damp) even with the air conditioner running and the showers are not that nice. It’s a large resort so lots of walking involved. Be prepared to go reserve your cots very early in the morning otherwise they are all taken even though it says you can’t reserve cots.
10
Lisa
6 de abr. de 2025
·
A estadia foi de 7 noites
We had an amazing family vacation. This is our seventh time staying in the Riviera Maya on many different properties and this vacation was by far for the best. This property has so many great things for whatever you wanna do during your vacation. Great location for excursions- no long travel time. I will say the rooms are very dated though, and the air conditioning was moldy and fan made noise but other than that it was a fabulous trip and will come back. If room esthetics are important to u than this may not be your resort. The beach and pools were amazing! Friendly staff. Food was great! I was nervous about the food but really enjoyed buffets and restaurants! Bonus that There are cenotes right across the street which are incredible . Definitely would recommend this resort!
We had an amazing family vacation. This is our seventh time staying in the Riviera Maya on many different properties and this vacation was by far for the best. This property has so many great things for whatever you wanna do during your vacation. Great location for excursions- no long travel time. I will say the rooms are very dated though, and the air conditioning was moldy and fan made noise but other than that it was a fabulous trip and will come back. If room esthetics are important to u than this may not be your resort. The beach and pools were amazing! Friendly staff. Food was great! I was nervous about the food but really enjoyed buffets and restaurants! Bonus that There are cenotes right across the street which are incredible . Definitely would recommend this resort!
8
Christopher Jason Michael
24 de mar. de 2024
·
A estadia foi de 14 noites
- Beds are not queen size as their website states (more like a double / standard). - Buffets provided plenty of options - Common area bathrooms need a lot of TLC (urinals leaking all over floors in multiple bathrooms, sink sensors not working) - AC in our room made excessive noise if turned too high. - A la carte restaurant food quality is ok - not great. - resort has a lot of amenities on one property - there's plenty for all ages. We travelled with a group of 11 with age range of 6 - 48 - everyone had a great time. Would I return? Yes - even with the down sides - the property has plenty to offer for families at its price point.
- Beds are not queen size as their website states (more like a double / standard). - Buffets provided plenty of options - Common area bathrooms need a lot of TLC (urinals leaking all over floors in multiple bathrooms, sink sensors not working) - AC in our room made excessive noise if turned too high. - A la carte restaurant food quality is ok - not great. - resort has a lot of amenities on one property - there's plenty for all ages. We travelled with a group of 11 with age range of 6 - 48 - everyone had a great time. Would I return? Yes - even with the down sides - the property has plenty to offer for families at its price point.
6
Reiniel
9 de ago. de 2025
·
A estadia foi de 5 noites
the rooms need maintenance
the rooms need maintenance
8
Derek
14 de jul. de 2024
·
A estadia foi de 5 noites
Spent 5 nights at the Maya Colonial, but really it is the Barcelo resort as each resort is interconnected and you can move freely between them. The rooms are quite comfortable and fairly clean, but they are COLD. No matter what you do to the thermostat, the room stays about 17*C or 62*F. The blankets keep you warm in bed, but it is not pleasant walking around the room or sitting on the couch. Buffet is pretty good, but this is the first all-inclusive where you are limited on how many time you can eat at the actual restaurants instead of the buffet. Additionally, you cannot book the restaurants prior to check in; we checked in and immediately went to guest services to reserve the teppenyaki grill and it was booked up for the entirety of our stay. In fact, out of all the restaurants included in Barcelo, only one restaurant was available the entire week, so we couldn't even try a second restaurant. This was pretty aggrivating. The evening shows are pretty impressive in scale and production value, but were singing and dancing every night. Having a variety show, a comedy show, a magic show -anything else- would have broken up the monotony of singing and dancing every night. We ended up not going our last two nights as we didn't feel like it was entertaining. Beach was much better than expected due to reports of seaweed, but it was super clear. No beach bar though, you need to go to the pool bar and walk back and forth. Drinks are made very strong.
Spent 5 nights at the Maya Colonial, but really it is the Barcelo resort as each resort is interconnected and you can move freely between them. The rooms are quite comfortable and fairly clean, but they are COLD. No matter what you do to the thermostat, the room stays about 17*C or 62*F. The blankets keep you warm in bed, but it is not pleasant walking around the room or sitting on the couch. Buffet is pretty good, but this is the first all-inclusive where you are limited on how many time you can eat at the actual restaurants instead of the buffet. Additionally, you cannot book the restaurants prior to check in; we checked in and immediately went to guest services to reserve the teppenyaki grill and it was booked up for the entirety of our stay. In fact, out of all the restaurants included in Barcelo, only one restaurant was available the entire week, so we couldn't even try a second restaurant. This was pretty aggrivating. The evening shows are pretty impressive in scale and production value, but were singing and dancing every night. Having a variety show, a comedy show, a magic show -anything else- would have broken up the monotony of singing and dancing every night. We ended up not going our last two nights as we didn't feel like it was entertaining. Beach was much better than expected due to reports of seaweed, but it was super clear. No beach bar though, you need to go to the pool bar and walk back and forth. Drinks are made very strong.
8
Ann
17 de ago. de 2024
·
A estadia foi de 4 noites
Immaculate greenery. Rooms need updating, been the same for at least the past 15 years.
Immaculate greenery. Rooms need updating, been the same for at least the past 15 years.
6
Joshua
21 de ago. de 2023
·
Honest review. Our first several days at Barcelo Maya Colonial were not good. We were in a first floor room which we could hear everything and it kept us up during the night from drunk people coming home from the bar and early sports games in the morning. In addition, there were numerous times that staff scanned into our room even when we had the do not disturb sign on. Luckily, we asked to move rooms and the staff moved us to floor 3 which was a lot quieter and more peaceful for us. The staff here were super hard working and friendly, they were great. We didn’t like the massive feel of the resort, most things were a very far walk. The cleanliness of the pool and room bathrooms were bad at times. Pros: - Good A La Carte meal options -Good options at buffets - Great staff - Nice pool area, and the ocean was rocky but nice for swimming and snorkelling - Good sports facilities and other options for activities Cons: - Almost all extra activities and services costed an additional amount, which is unexpected at an all inclusive. Felt like a money grab. - Rooms had some mild and mildew smell, first floor was unbearably loud. - The pools were only about 3 feet deep everywhere, good for kids but not for adults.
Honest review. Our first several days at Barcelo Maya Colonial were not good. We were in a first floor room which we could hear everything and it kept us up during the night from drunk people coming home from the bar and early sports games in the morning. In addition, there were numerous times that staff scanned into our room even when we had the do not disturb sign on. Luckily, we asked to move rooms and the staff moved us to floor 3 which was a lot quieter and more peaceful for us. The staff here were super hard working and friendly, they were great. We didn’t like the massive feel of the resort, most things were a very far walk. The cleanliness of the pool and room bathrooms were bad at times. Pros: - Good A La Carte meal options -Good options at buffets - Great staff - Nice pool area, and the ocean was rocky but nice for swimming and snorkelling - Good sports facilities and other options for activities Cons: - Almost all extra activities and services costed an additional amount, which is unexpected at an all inclusive. Felt like a money grab. - Rooms had some mild and mildew smell, first floor was unbearably loud. - The pools were only about 3 feet deep everywhere, good for kids but not for adults.
8
moises
27 de jul. de 2025
·
A estadia foi de 4 noites
The rooms need to be updated. From the ventilation system to the decor. Our sheets felt damp every night. We tried to change the AC temp and everything nothing worked. After we checked we were told to go guest services to schedule our dinners. But guest services never told us what other amenities were offered to us. We upgraded to premium and again no one told what extra amenities that were offered to us. Fortunately for us we met a random guest that taught what we get. They showed us some of the amenities and where the premium guest services office was at. I wish the customer service was better. Overall the resort and all the resorts were absolutely beautiful. The services at the bars and restaurants was awesome as well. Customers is not good at all.
The rooms need to be updated. From the ventilation system to the decor. Our sheets felt damp every night. We tried to change the AC temp and everything nothing worked. After we checked we were told to go guest services to schedule our dinners. But guest services never told us what other amenities were offered to us. We upgraded to premium and again no one told what extra amenities that were offered to us. Fortunately for us we met a random guest that taught what we get. They showed us some of the amenities and where the premium guest services office was at. I wish the customer service was better. Overall the resort and all the resorts were absolutely beautiful. The services at the bars and restaurants was awesome as well. Customers is not good at all.
6
Harrison
24 de ago. de 2024
·
A estadia foi de 7 noites
Nice, quiet, family friendly, clean beach, but They need to update their beds. Our beds were terrible to sleep on.
Nice, quiet, family friendly, clean beach, but They need to update their beds. Our beds were terrible to sleep on.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
Muitos funcionários são simpáticos e prestativos, e alguns gerentes oferecem uma excelente recuperação de serviço. Problemas recorrentes incluem check-in lento ou confuso, realocações inesperadas para outras áreas, informações limitadas, serviço esparso na piscina/praia e dificuldade em conseguir reservas para o jantar.
Avaliações dos hóspedes relacionadas
10
RICARDO
3 de jun. de 2025
·
A estadia foi de 5 noites
We had a great experience at the Barcelo Colonial. We went 14 years ago and we are so glad we went back. The resort is extremely clean. We had amazing service from all the staff. They went above and beyond. The food was great and the a la carte restaurant were very good as well. The beach was clean and beautiful. The resort has a really good night club, shopping mall area and the sports bar was really nice too. Drinks were really good too. I have no complaints at ALL and we will definitely be back. This resort is 10/10 and I will recommend it to everyone.
We had a great experience at the Barcelo Colonial. We went 14 years ago and we are so glad we went back. The resort is extremely clean. We had amazing service from all the staff. They went above and beyond. The food was great and the a la carte restaurant were very good as well. The beach was clean and beautiful. The resort has a really good night club, shopping mall area and the sports bar was really nice too. Drinks were really good too. I have no complaints at ALL and we will definitely be back. This resort is 10/10 and I will recommend it to everyone.
8
Nia
25 de out. de 2025
·
A estadia foi de 5 noites
Staff were friendly. The gym didn’t have much to offer. Our door lock/ key reader stopped working the second day and took a while to fix. My only real complaint was the food hours. Dinning didn’t open until 7am, which also meant no coffee until 7am, which is a problem when we wake up at 5, and some days had activities picking us up by 630. The grounds and pool were nice.
Staff were friendly. The gym didn’t have much to offer. Our door lock/ key reader stopped working the second day and took a while to fix. My only real complaint was the food hours. Dinning didn’t open until 7am, which also meant no coffee until 7am, which is a problem when we wake up at 5, and some days had activities picking us up by 630. The grounds and pool were nice.
8
Nora
29 de jun. de 2025
·
A estadia foi de 8 noites
Exceptional Service Recovery by Manuel Santamaria! Our June 2025 stay at Barceló Maya Colonial started with significant challenges: a misleading quote for a stay extension, costing us extra and forcing us to rebook flights and excursions multiple times. Our room also had issues like a broken fridge, running toilet, and faulty AC. The situation dramatically improved thanks to Manuel Santamaria, the Accommodation Manager. Manuel personally intervened, demonstrating an outstanding commitment to guest satisfaction. He listened attentively and proactively offered significant accommodations for the rest of our stay, including a move to a premium suite, Premium privileges, and a much appreciated couples massage. These gestures not only resolved our immediate discomfort but truly showcased Barceló's potential for excellent service recovery. Manuel's professionalism and genuine desire to ensure our comfort made a profound difference, transforming a difficult experience into a positive one. We are incredibly grateful for his direct and effective approach. While initial issues were frustrating, Manuel Santamaria's exemplary service has restored our confidence in Barceló Maya Colonial. Thank you, Manuel, for demonstrating true hospitality. We can’t wait to return for another visit.
Exceptional Service Recovery by Manuel Santamaria! Our June 2025 stay at Barceló Maya Colonial started with significant challenges: a misleading quote for a stay extension, costing us extra and forcing us to rebook flights and excursions multiple times. Our room also had issues like a broken fridge, running toilet, and faulty AC. The situation dramatically improved thanks to Manuel Santamaria, the Accommodation Manager. Manuel personally intervened, demonstrating an outstanding commitment to guest satisfaction. He listened attentively and proactively offered significant accommodations for the rest of our stay, including a move to a premium suite, Premium privileges, and a much appreciated couples massage. These gestures not only resolved our immediate discomfort but truly showcased Barceló's potential for excellent service recovery. Manuel's professionalism and genuine desire to ensure our comfort made a profound difference, transforming a difficult experience into a positive one. We are incredibly grateful for his direct and effective approach. While initial issues were frustrating, Manuel Santamaria's exemplary service has restored our confidence in Barceló Maya Colonial. Thank you, Manuel, for demonstrating true hospitality. We can’t wait to return for another visit.
8
Alejandro
22 de ago. de 2025
·
A estadia foi de 4 noites
Need to improve the check in
Need to improve the check in
2
Andrii
19 de dez. de 2023
·
A estadia foi de 7 noites
One of the worst stays, people at the check-in were very rude. No welcome drink, no smiles. They told me they didn't have any rooms available and they had to move me to another hotel, after arguing the guy took my passport and disappeared for 15 minutes(I was with 2 kids after a 9-hour flight) when he came back he found a room with one king bed for FOUR PEOPLE on thethird floor but he didn’t even mention that. So after I went to the room I had to come back and ask for another room with two queen beds. Also, that guy didn’t like my signature on the receip and asked me to redo it in very rude form. Room: shower head broken, ironing board broken, toilet leaking, nasty smell in the room, cards to open the door were discharging all the time, so when you come to the room and find out you cant open the room you have to go to the lobby which is 7min walk to recharge it. Food I would probably rate 2/10. Buffet food don’t have to much choice and doesn’t taste good at all. I give those 2 stars only for food from the restaurants, it was really good but you can go only to 4 restaurants for your stay. Pools they don’t clean well, I saw bunch of dirt swimming on top, and my son got some bacteria and was throwing up all night. I spoke with other people and they got that bacteria too. The beach is really beautiful and there was no sargassum at all. Spa was good too. Most of the stuff doesn’t speak English so you have to translate for them to Spanish with your phone.
One of the worst stays, people at the check-in were very rude. No welcome drink, no smiles. They told me they didn't have any rooms available and they had to move me to another hotel, after arguing the guy took my passport and disappeared for 15 minutes(I was with 2 kids after a 9-hour flight) when he came back he found a room with one king bed for FOUR PEOPLE on thethird floor but he didn’t even mention that. So after I went to the room I had to come back and ask for another room with two queen beds. Also, that guy didn’t like my signature on the receip and asked me to redo it in very rude form. Room: shower head broken, ironing board broken, toilet leaking, nasty smell in the room, cards to open the door were discharging all the time, so when you come to the room and find out you cant open the room you have to go to the lobby which is 7min walk to recharge it. Food I would probably rate 2/10. Buffet food don’t have to much choice and doesn’t taste good at all. I give those 2 stars only for food from the restaurants, it was really good but you can go only to 4 restaurants for your stay. Pools they don’t clean well, I saw bunch of dirt swimming on top, and my son got some bacteria and was throwing up all night. I spoke with other people and they got that bacteria too. The beach is really beautiful and there was no sargassum at all. Spa was good too. Most of the stuff doesn’t speak English so you have to translate for them to Spanish with your phone.
8
Mijung
3 de fev. de 2025
·
A estadia foi de 7 noites
staying at this property was absolutely amazing except guest service agents are not that helpful nor Front desk. They seem to be ignorant sometimes whenever I asked for help in arranging booking or asking for bill changes.
staying at this property was absolutely amazing except guest service agents are not that helpful nor Front desk. They seem to be ignorant sometimes whenever I asked for help in arranging booking or asking for bill changes.
10
Daniel
2 de dez. de 2024
·
A estadia foi de 8 noites
We have been coming back to Barcelo for many years and we love the resort. However, we had an issue with the check in this time. We arrived late in the night and were told our reservation was changed from Colonial to the Beach hotel, 1 km away to ride my wheelchair after a long traveling day. I told the associate it is unacceptable, and he needs to honor my reservation at Colonial. It took us half an hour of discussions until he agreed to give us a room at Colonial hotel. Totally unacceptable behavior. If this was our first time at Barcelo, my review would have been one star.
We have been coming back to Barcelo for many years and we love the resort. However, we had an issue with the check in this time. We arrived late in the night and were told our reservation was changed from Colonial to the Beach hotel, 1 km away to ride my wheelchair after a long traveling day. I told the associate it is unacceptable, and he needs to honor my reservation at Colonial. It took us half an hour of discussions until he agreed to give us a room at Colonial hotel. Totally unacceptable behavior. If this was our first time at Barcelo, my review would have been one star.
8
moises
27 de jul. de 2025
·
A estadia foi de 4 noites
The rooms need to be updated. From the ventilation system to the decor. Our sheets felt damp every night. We tried to change the AC temp and everything nothing worked. After we checked we were told to go guest services to schedule our dinners. But guest services never told us what other amenities were offered to us. We upgraded to premium and again no one told what extra amenities that were offered to us. Fortunately for us we met a random guest that taught what we get. They showed us some of the amenities and where the premium guest services office was at. I wish the customer service was better. Overall the resort and all the resorts were absolutely beautiful. The services at the bars and restaurants was awesome as well. Customers is not good at all.
The rooms need to be updated. From the ventilation system to the decor. Our sheets felt damp every night. We tried to change the AC temp and everything nothing worked. After we checked we were told to go guest services to schedule our dinners. But guest services never told us what other amenities were offered to us. We upgraded to premium and again no one told what extra amenities that were offered to us. Fortunately for us we met a random guest that taught what we get. They showed us some of the amenities and where the premium guest services office was at. I wish the customer service was better. Overall the resort and all the resorts were absolutely beautiful. The services at the bars and restaurants was awesome as well. Customers is not good at all.
10
Jennifer M
13 de abr. de 2025
·
A estadia foi de 7 noites
The staff was very nice. Everything was clean and beautiful. The spa was the best experience I’ve ever had at a spa. The buffets were delicious. It was difficult to make reservations at the restaurants and when we arrived, we could barely get into any of them. This should be an option to book before arrival or through an app.
The staff was very nice. Everything was clean and beautiful. The spa was the best experience I’ve ever had at a spa. The buffets were delicious. It was difficult to make reservations at the restaurants and when we arrived, we could barely get into any of them. This should be an option to book before arrival or through an app.
2
Ninos
18 de set. de 2025
·
A estadia foi de 5 noites
The customer service is bad not welcoming and don’t do what u ask for, for an example I needed extra towels or a pack of coffee, it never came. There are two buffets, we still had to wait in a long line to get a table. They don’t explain anything and the resort is not clean and needs serious renovations! We had leakage in the room and they didn’t change our room until we complained the next day again. U pay for premium level but u get zero benefits! Not going back again! Waste of money and time!
The customer service is bad not welcoming and don’t do what u ask for, for an example I needed extra towels or a pack of coffee, it never came. There are two buffets, we still had to wait in a long line to get a table. They don’t explain anything and the resort is not clean and needs serious renovations! We had leakage in the room and they didn’t change our room until we complained the next day again. U pay for premium level but u get zero benefits! Not going back again! Waste of money and time!
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Localização à beira-mar, com águas cristalinas para snorkel e tartarugas marinhas frequentes; cenotes e excursões estão nas proximidades, mas a propriedade fica a cerca de 1,5 horas do aeroporto. O resort é vasto, com ônibus internos, mas ainda requer caminhadas substanciais.
Avaliações dos hóspedes relacionadas
8
Adam Lee
20 de mar. de 2024
·
A estadia foi de 7 noites
Was a great trip. Lots to do you don’t even have to leave the resort If you do lots of stuff super close by. Out front check out the turtles stingrays and lots of other fish!!
Was a great trip. Lots to do you don’t even have to leave the resort If you do lots of stuff super close by. Out front check out the turtles stingrays and lots of other fish!!
8
Shawn
30 de mar. de 2024
·
A estadia foi de 7 noites
Beautiful property, great beach and pool. Front desk was under staffed, bartenders were understaffed. Took a property transport to Playa and had issues finding their drop off again as it is tucked down a little side street, they got mad at me when I asked a taxi for directions to their drop off, apparently transports and taxis don’t get along…who knew?
Beautiful property, great beach and pool. Front desk was under staffed, bartenders were understaffed. Took a property transport to Playa and had issues finding their drop off again as it is tucked down a little side street, they got mad at me when I asked a taxi for directions to their drop off, apparently transports and taxis don’t get along…who knew?
6
Omar
13 de ago. de 2025
·
A estadia foi de 4 noites
Overall the property is well kept , we had issues with our room the first night. Issues were taken care of right away, after we made them aware of it. The food is ok, not great . Most of it looks good , but very bland . To get a dine in restaurant , you must reserve in advance .Some restaurants weren’t available during our stay . Food at the restaurants we did eat , were ok. The pool area is great, with a really cool kids area ! The beach area is great! There are 2 swim up bars . Theres very few wait staff for such a big bar area . Theres a shopping center with a sports bar . That bar has 24hr snack Buffet. The beach doesn’t have drink service either . Keep in mind there are other properties attached , but we only stayed at the Colonial. Also the property is one hour 25 minutes from the airport . Keep that in mind if you don’t like to be late .
Overall the property is well kept , we had issues with our room the first night. Issues were taken care of right away, after we made them aware of it. The food is ok, not great . Most of it looks good , but very bland . To get a dine in restaurant , you must reserve in advance .Some restaurants weren’t available during our stay . Food at the restaurants we did eat , were ok. The pool area is great, with a really cool kids area ! The beach area is great! There are 2 swim up bars . Theres very few wait staff for such a big bar area . Theres a shopping center with a sports bar . That bar has 24hr snack Buffet. The beach doesn’t have drink service either . Keep in mind there are other properties attached , but we only stayed at the Colonial. Also the property is one hour 25 minutes from the airport . Keep that in mind if you don’t like to be late .
10
Sebastian Rodriguez
13 de ago. de 2025
·
A estadia foi de 7 noites
Loved this place. So many options to eat, drink and relax!! Very well kept beach with activities to enjoy. We spent a week and could have easily gone for 2 or 3 without getting bored. Highly recommend it for couples or families!! Also, we bought a package through Expedia and saved a lot.
Loved this place. So many options to eat, drink and relax!! Very well kept beach with activities to enjoy. We spent a week and could have easily gone for 2 or 3 without getting bored. Highly recommend it for couples or families!! Also, we bought a package through Expedia and saved a lot.
10
Kathleen Grace
17 de mar. de 2024
·
A estadia foi de 8 noites
Beautiful resort with a perfect beach for snorkeling. Food, service and entertainment was good but what really put it over the top was inclusion of water sport activities, daytime mini golf and walkable distance to several cenotes. We hope to stay again.
Beautiful resort with a perfect beach for snorkeling. Food, service and entertainment was good but what really put it over the top was inclusion of water sport activities, daytime mini golf and walkable distance to several cenotes. We hope to stay again.
10
Robert
27 de jun. de 2025
·
A estadia foi de 7 noites
We had such an excellent trip to the Barcelo Maya Colonial! As a family with children (7 & 14) we have been to the area three times now. This was, by far, our favorite trip to date. The 5 resorts are all essentially linked together. You stay in one but can use any of the pools, restaurants, and activities at all of them. There is a double-decker bus that makes stops all around the complex and runs almost 24/7.
We had such an excellent trip to the Barcelo Maya Colonial! As a family with children (7 & 14) we have been to the area three times now. This was, by far, our favorite trip to date. The 5 resorts are all essentially linked together. You stay in one but can use any of the pools, restaurants, and activities at all of them. There is a double-decker bus that makes stops all around the complex and runs almost 24/7.
8
Clara
2 de dez. de 2024
·
A estadia foi de 6 noites
This is a wonderful property. Snorkeling is fantastic. The kids slide area is perfect for all age kids. The facilities are very clean and well kept. The food and the details they take for the kid’s desserts to make them feel special, is unparalleled. I appreciate all loud music ends by 10:00pm. I love taking my family to this property. It did not earn 5 stars this visit. The check in process was cumbersome. The room wasn’t ready at the time promised, and it was up to the customer to check in every so often to see when the room would be ready after that. I would have appreciated a “we’re so sorry your room wasn’t ready at the time promised, let me get your number so we can let you know as soon as it is so you can enjoy your time at the property” I didn’t appreciate the homework. The expectation as to what to do with all of our luggage while we waited was not explained until we came back and asked for the process, nor was the luggage offered to be delivered upon our arrival to the room at any point. I know this being a Barcelo property they will make sure this doesn't happen to anyone else and use this experience to learn and grow.
This is a wonderful property. Snorkeling is fantastic. The kids slide area is perfect for all age kids. The facilities are very clean and well kept. The food and the details they take for the kid’s desserts to make them feel special, is unparalleled. I appreciate all loud music ends by 10:00pm. I love taking my family to this property. It did not earn 5 stars this visit. The check in process was cumbersome. The room wasn’t ready at the time promised, and it was up to the customer to check in every so often to see when the room would be ready after that. I would have appreciated a “we’re so sorry your room wasn’t ready at the time promised, let me get your number so we can let you know as soon as it is so you can enjoy your time at the property” I didn’t appreciate the homework. The expectation as to what to do with all of our luggage while we waited was not explained until we came back and asked for the process, nor was the luggage offered to be delivered upon our arrival to the room at any point. I know this being a Barcelo property they will make sure this doesn't happen to anyone else and use this experience to learn and grow.
6
Olga
19 de jul. de 2025
·
A estadia foi de 4 noites
The staff is very friendly and property is clean and taken care of. The food was a disappointment, lots of junk food, not many healthy choices and very crowded during meal times. The beach areas are nice, however it is quite difficult getting into the water, although it seems like a sandy beach, there are a lot sharp rocks at the bottom of the sea. Check out the eco park Kantun-chi across the highway, the underground river tour was amazing.
The staff is very friendly and property is clean and taken care of. The food was a disappointment, lots of junk food, not many healthy choices and very crowded during meal times. The beach areas are nice, however it is quite difficult getting into the water, although it seems like a sandy beach, there are a lot sharp rocks at the bottom of the sea. Check out the eco park Kantun-chi across the highway, the underground river tour was amazing.
10
Hector
15 de mai. de 2025
·
A estadia foi de 6 noites
The property is beautiful and we enjoyed it a lot. The only downside was its large size, which meant a lot of walking from the bedroom to the buffet or pool. However, it was worth it, and I'd like to return.
The property is beautiful and we enjoyed it a lot. The only downside was its large size, which meant a lot of walking from the bedroom to the buffet or pool. However, it was worth it, and I'd like to return.
10
Sara
25 de fev. de 2024
·
A estadia foi de 6 noites
Beautiful location, incredible beach. Lots to do every day on the property and amazing excursions to Tulum and swimming in caves.
Beautiful location, incredible beach. Lots to do every day on the property and amazing excursions to Tulum and swimming in caves.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
O feedback sobre a comida é misto: os buffets são abundantes, mas muitas vezes sem graça, frios ou repetitivos, enquanto vários restaurantes à la carte são melhores, mas difíceis de reservar e limitados pela duração da estadia. Alguns relatam longas filas, bebidas diluídas e alguns casos de doenças.
Avaliações dos hóspedes relacionadas
8
Veronica Maria
5 de ago. de 2025
·
A estadia foi de 6 noites
More availability for dinner options due to good restaurants are booked days in advance and always full.
More availability for dinner options due to good restaurants are booked days in advance and always full.
6
Caitlin
16 de ago. de 2025
·
A estadia foi de 4 noites
Drinks and food were absolutely terrible. Didn’t matter from the buffet, grills, or a la carte restaurants.
Drinks and food were absolutely terrible. Didn’t matter from the buffet, grills, or a la carte restaurants.
6
Valeria
11 de ago. de 2025
·
A estadia foi de 4 noites
Nice premises, pool and beach. Fun entertainment options. Poor food quality in the buffet style restaurants. Always cold and poor taste. Room service took 2 plus hours and one time didn’t even show up. We booked premium option and that allowed us to attend a la carte restaurants, but not option to choose which ones we wanted to go. The food was acceptable but again? Good and lacks taste. Italian was our best experience in service and food quality. We stayed for 4 days and is okay for the price. Will not return.
Nice premises, pool and beach. Fun entertainment options. Poor food quality in the buffet style restaurants. Always cold and poor taste. Room service took 2 plus hours and one time didn’t even show up. We booked premium option and that allowed us to attend a la carte restaurants, but not option to choose which ones we wanted to go. The food was acceptable but again? Good and lacks taste. Italian was our best experience in service and food quality. We stayed for 4 days and is okay for the price. Will not return.
10
Evelyn
19 de jan. de 2024
·
The only disappointment was the inability to make restaurant reservations in advance. We were looking forward to enjoying the different restaurant options as promoted vs buffet every morning and night (tho no complaints about the food at the buffet), but even tho we attempted to book right after arrival, we were able to secure only two restaurant reservations.
The only disappointment was the inability to make restaurant reservations in advance. We were looking forward to enjoying the different restaurant options as promoted vs buffet every morning and night (tho no complaints about the food at the buffet), but even tho we attempted to book right after arrival, we were able to secure only two restaurant reservations.
6
Alejandra
27 de jan. de 2025
·
A estadia foi de 3 noites
It was good, the check in took a long time. The beds were very little for two. The buffet food was ok much better the food at the restaurants.
It was good, the check in took a long time. The beds were very little for two. The buffet food was ok much better the food at the restaurants.
8
Derek
14 de jul. de 2024
·
A estadia foi de 5 noites
Spent 5 nights at the Maya Colonial, but really it is the Barcelo resort as each resort is interconnected and you can move freely between them. The rooms are quite comfortable and fairly clean, but they are COLD. No matter what you do to the thermostat, the room stays about 17*C or 62*F. The blankets keep you warm in bed, but it is not pleasant walking around the room or sitting on the couch. Buffet is pretty good, but this is the first all-inclusive where you are limited on how many time you can eat at the actual restaurants instead of the buffet. Additionally, you cannot book the restaurants prior to check in; we checked in and immediately went to guest services to reserve the teppenyaki grill and it was booked up for the entirety of our stay. In fact, out of all the restaurants included in Barcelo, only one restaurant was available the entire week, so we couldn't even try a second restaurant. This was pretty aggrivating. The evening shows are pretty impressive in scale and production value, but were singing and dancing every night. Having a variety show, a comedy show, a magic show -anything else- would have broken up the monotony of singing and dancing every night. We ended up not going our last two nights as we didn't feel like it was entertaining. Beach was much better than expected due to reports of seaweed, but it was super clear. No beach bar though, you need to go to the pool bar and walk back and forth. Drinks are made very strong.
Spent 5 nights at the Maya Colonial, but really it is the Barcelo resort as each resort is interconnected and you can move freely between them. The rooms are quite comfortable and fairly clean, but they are COLD. No matter what you do to the thermostat, the room stays about 17*C or 62*F. The blankets keep you warm in bed, but it is not pleasant walking around the room or sitting on the couch. Buffet is pretty good, but this is the first all-inclusive where you are limited on how many time you can eat at the actual restaurants instead of the buffet. Additionally, you cannot book the restaurants prior to check in; we checked in and immediately went to guest services to reserve the teppenyaki grill and it was booked up for the entirety of our stay. In fact, out of all the restaurants included in Barcelo, only one restaurant was available the entire week, so we couldn't even try a second restaurant. This was pretty aggrivating. The evening shows are pretty impressive in scale and production value, but were singing and dancing every night. Having a variety show, a comedy show, a magic show -anything else- would have broken up the monotony of singing and dancing every night. We ended up not going our last two nights as we didn't feel like it was entertaining. Beach was much better than expected due to reports of seaweed, but it was super clear. No beach bar though, you need to go to the pool bar and walk back and forth. Drinks are made very strong.
6
Alexandra
1 de jun. de 2025
·
A estadia foi de 6 noites
It's just okay here. The food was the worst part for sure. The a la carte spots (Kyoto and Marenostrum) are not worth the reservation. The buffets have some good bits in them, but all pork and beef meals were so overcooked. Anything with a tortilla was hard as rock and I could barely bite through. All mixed drinks are meh. If you just want to get drunk, you'll be fine. If you want something delicious to sip on the beach, that won't happen. The rooms are totally fine. Downside is that they are not well enough sound proofed. Could hear our neighbour speaking as if he was in our room. Children wildin' out at midnight for some reason, and their parents laughing loudly. The way the hotel is shaped makes everything echo in the hallways. Pools are gross. Not the staff's fault at all!! You can plainly see all staff work so hard, but tourists are annoying. Limes and other mystery stuff floating in the pools. Along with so much beach sand at the bottom. But the pools are empty after dinner. An evening swim was wonderful. Very safe to leave your belongings at the chairs or hammocks. Not enough shade around the pool, for me personally. The beaches were the best part. The ocean is so warm! The birds arent annoying like Canadian seagulls. They are just hanging out and catching fish. Plenty of shade at the beach with the palm trees. The beach is also dead 4pm onwards. It's also nice and windy, you won't overheat.
It's just okay here. The food was the worst part for sure. The a la carte spots (Kyoto and Marenostrum) are not worth the reservation. The buffets have some good bits in them, but all pork and beef meals were so overcooked. Anything with a tortilla was hard as rock and I could barely bite through. All mixed drinks are meh. If you just want to get drunk, you'll be fine. If you want something delicious to sip on the beach, that won't happen. The rooms are totally fine. Downside is that they are not well enough sound proofed. Could hear our neighbour speaking as if he was in our room. Children wildin' out at midnight for some reason, and their parents laughing loudly. The way the hotel is shaped makes everything echo in the hallways. Pools are gross. Not the staff's fault at all!! You can plainly see all staff work so hard, but tourists are annoying. Limes and other mystery stuff floating in the pools. Along with so much beach sand at the bottom. But the pools are empty after dinner. An evening swim was wonderful. Very safe to leave your belongings at the chairs or hammocks. Not enough shade around the pool, for me personally. The beaches were the best part. The ocean is so warm! The birds arent annoying like Canadian seagulls. They are just hanging out and catching fish. Plenty of shade at the beach with the palm trees. The beach is also dead 4pm onwards. It's also nice and windy, you won't overheat.
6
Simon
21 de set. de 2025
·
A estadia foi de 2 noites
La comida y cena del bufet MUY mala y que te condicionen a reservar para los buenos restaurantes y solo si estás 3 o más noches puedes comer ahí.
La comida y cena del bufet MUY mala y que te condicionen a reservar para los buenos restaurantes y solo si estás 3 o más noches puedes comer ahí.
10
Gwendolyn
13 de out. de 2025
·
A estadia foi de 4 noites
Clean room and resort overall, so many activities to do. Bowling, large interactive games, go carts, surfing, wind sailing, kayaking, mini golf are just some of the free activities this resort offers. We went diving and jet skiing also. Excellent staff very helpful with any issues. The food at the buffet was good overall except the breakfast it always seemed a little cold. We ate dinner at the steak house, Italian and Brazilian, all were excellent food and service.
Clean room and resort overall, so many activities to do. Bowling, large interactive games, go carts, surfing, wind sailing, kayaking, mini golf are just some of the free activities this resort offers. We went diving and jet skiing also. Excellent staff very helpful with any issues. The food at the buffet was good overall except the breakfast it always seemed a little cold. We ate dinner at the steak house, Italian and Brazilian, all were excellent food and service.
10
Jennifer M
13 de abr. de 2025
·
A estadia foi de 7 noites
The staff was very nice. Everything was clean and beautiful. The spa was the best experience I’ve ever had at a spa. The buffets were delicious. It was difficult to make reservations at the restaurants and when we arrived, we could barely get into any of them. This should be an option to book before arrival or through an app.
The staff was very nice. Everything was clean and beautiful. The spa was the best experience I’ve ever had at a spa. The buffets were delicious. It was difficult to make reservations at the restaurants and when we arrived, we could barely get into any of them. This should be an option to book before arrival or through an app.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Fabio
22 de jul. de 2025
·
A estadia foi de 7 noites
Hotel muito bom, vários restaurantes e piscinas. Excelente para crianças e família. Para casais também muito bom.
Hotel muito bom, vários restaurantes e piscinas. Excelente para crianças e família. Para casais também muito bom.
8
Iris
31 de jan. de 2022
·
A estadia foi de 9 noites
O hotel tem uma estrutura fantástica, você tem áreas para mergulho com snorkel a vontade. Tem diversas atividades aquáticas: mergulho com cilindro, caiaque, jetski, nado com realidade virtual. Diversas piscinas. Estruturas de escorregadores incrível para crianças, meu filho de 10 anos aproveito muuuuuuitissimo! Restaurantes e bar molhado. Atividades para o dia todo ou apenas relaxar. A alimentação tem muita variedade, mas eles deveriam seguir o cardápio do parque Xcaret, foi lá que fiz a melhor refeição.
O hotel tem uma estrutura fantástica, você tem áreas para mergulho com snorkel a vontade. Tem diversas atividades aquáticas: mergulho com cilindro, caiaque, jetski, nado com realidade virtual. Diversas piscinas. Estruturas de escorregadores incrível para crianças, meu filho de 10 anos aproveito muuuuuuitissimo! Restaurantes e bar molhado. Atividades para o dia todo ou apenas relaxar. A alimentação tem muita variedade, mas eles deveriam seguir o cardápio do parque Xcaret, foi lá que fiz a melhor refeição.
10
Rodrigo
3 de jan. de 2022
·
A estadia foi de 7 noites
Falta reforma no colonial. Mas tudo muito bom
Falta reforma no colonial. Mas tudo muito bom
10
Natalia
17 de ago. de 2026
·
A estadia foi de 1 noite
La estancia fue placentera.
La estancia fue placentera.
10
stephen
27 de jul. de 2026
·
A estadia foi de 7 noites
Rooms were clean and well maintained
Rooms were clean and well maintained
Políticas da propriedade
Check-in
Check-out
De 15:00 a 19:00
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-09-18: 221.97952794570924USD
- 2026-09-19: 217.43522579574585USD
- 2026-09-20: 206.56308339309692USD
- 2026-09-21: 206.48321615524293USD
- 2026-09-22: 206.56308339309692USD
- 2026-09-23: 206.95034662780762USD
- 2026-09-24: 204.41777719192504USD
- 2026-09-25: 204.59484135131837USD
- 2026-09-26: 217.31454881744384USD
- 2026-09-27: 175.1361313293457USD
- 2026-09-28: 202.48547365493775USD
- 2026-09-29: 204.8000815788269USD
- 2026-09-30: 215.09100496444702USD
- 2026-10-01: 204.8000815788269USD
- 2026-10-02: 216.83755321655272USD
- 2026-10-03: 206.56308339309692USD
- 2026-10-04: 206.56308339309692USD
- 2026-10-05: 219.2929713912964USD
- 2026-10-06: 206.56308339309692USD
- 2026-10-07: 206.56308339309692USD
- 2026-10-08: 218.19797719192505USD
- 2026-10-09: 220.4114106025696USD
- 2026-10-10: 218.19797719192505USD
- 2026-10-11: 206.56308339309692USD
- 2026-10-12: 214.92382345581055USD
- 2026-10-13: 218.19797719192505USD
- 2026-10-14: 206.56308339309692USD
- 2026-10-15: 212.32317937774658USD
- 2026-10-16: 206.6820606956482USD
- 2026-10-17: 206.56308339309692USD
- 2026-10-18: 206.56308339309692USD
- 2026-10-19: 206.56308339309692USD
- 2026-10-20: 217.2489974052429USD
- 2026-10-21: 218.65995606994628USD
- 2026-10-22: 216.92330799102783USD
- 2026-10-23: 206.56308339309692USD
- 2026-10-24: 209.31874841308593USD
- 2026-10-25: 218.19797719192505USD
- 2026-10-26: 217.01092014312744USD
- 2026-10-27: 218.19797719192505USD
- 2026-10-28: 209.31874841308593USD
- 2026-10-29: 217.01092014312744USD
- 2026-10-30: 217.04962719192505USD
- 2026-10-31: 217.7331071128845USD
- 2026-11-01: 251.50012719192503USD
- 2026-11-02: 253.79682719192505USD
- 2026-11-03: 252.17353171539307USD
- 2026-11-04: 235.11959851760864USD
- 2026-11-05: 244.38496909561158USD
- 2026-11-06: 263.1866771156311USD
- 2026-11-07: 248.3288476448059USD
- 2026-11-08: 188.67830663452148USD
- 2026-11-09: 245.52215730743407USD
- 2026-11-10: 229.41718637390136USD
- 2026-11-11: 239.64732444839478USD
- 2026-11-12: 235.35715010681153USD
- 2026-11-13: 228.88722046585082USD
- 2026-11-14: 251.10694137573242USD
- 2026-11-15: 235.16312423477171USD
- 2026-11-16: 235.09869425811766USD
- 2026-11-17: 372.0768947143555USD
- 2026-11-18: 316.5241317596435USD
Este alojamento oferece transporte a partir do aeroporto. Forneça ao alojamento informações sobre a sua chegada antes de viajar, através dos dados de contacto que poderá encontrar na sua confirmação de reserva. Os funcionários da receção irão receber os clientes à chegada. Em caso de dúvida, contacte o alojamento através dos dados que constam da confirmação da reserva. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito, cartões de débito e numerário
- O alojamento não pode garantir quartos sem ruído
- O alojamento dispõe do seguinte elemento de segurança: extintor.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- Este alojamento impõe um código de vestuário rigoroso no restaurante.
- A piscina está aberta das 9:00 às 19:00.
- Terá de efetuar uma reserva se quiser aceder a tratamentos de spa. As reservas poderão ser efetuadas contactando Este alojamento antes da chegada, utilizando as informações que constam na sua confirmação de reserva.
- Apenas é permitido o acesso aos quartos a clientes registados.
- Não são permitidos animais de estimação neste alojamento, incluindo animais de assistência.
- Taxa de transporte de/para o aeroporto: 278 USD por veículo (ida e volta, ocupação máxima de 7) pessoas
- Check-in antecipado disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
- Check-out tardio disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
- A taxa de utilização das instalações inclui o seguinte equipamento: spa
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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Babysitting/Serviço para crianças
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Câmbio de moeda
Cofre
Caixa ATM/Multibanco
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Área designada para fumadores
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24-Hour Front Desk
Concierge Services
Geral
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Quartos de não fumadores
Sauna
Banho turco
Massagem
Solário
Spa/Health club
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Sala familiar
Beach Sun Loungers
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Praia privada
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Praia (na proximidade)
Mergulho
Windsurf
Bilhar
Golfe (miniatura)
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Música ao vivo
Evening Entertainment
Mobiliário de exterior
Pool (Seasonal Outdoor)
Ténis de mesa
Terraço
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Estacionamento
Estacionamento
Serviço de transporte ao aeroporto
Estacionamento gratuito
Estação de carregamento para automóveis elétricos
Parking Onsite
Internet
Wi-fi gratuito