Serenity Authentic Glamping Tulum
US$ 71
/noite
Média para novembro
Preços para Serenity Authentic Glamping Tulum
Selecione datas para ver preços e disponibilidade
US$ 71
/noite
Média para novembro
Preços médios mensais
Em Serenity Authentic Glamping Tulum, o preço por noite é, em média, US$ 54 no mês mais barato (agosto) e US$ 104 no mês mais caro (dezembro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 97 |
| fevereiro | US$ 89 |
| março | US$ 83 |
| abril | US$ 81 |
| maio | US$ 57 |
| junho | US$ 58 |
| julho | US$ 60 |
| agosto | US$ 54 |
| setembro | US$ 78 |
| outubro | US$ 72 |
| novembro | US$ 71 |
| dezembro | US$ 104 |
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nov. · US$ 71
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Mais caro: dezembro (aprox. US$ 104)
Mais barato: agosto (aprox. US$ 54)
Sobre este alojamento
Relax by the sea at this beach hotel featuring a spa, outdoor pool, and two restaurants in Xpu-Ha, Quintana Roo.
Localização
A propriedade está localizada a 17 km da PGA Riviera Maya, a 19 km do Xcacel Área Natural Protegida Estatal e a 82 km do Aeroporto Internacional de Cancun.
Restaurante
Piscina
Instalações para banquetes
Caminhada
Chuveiro
Estacionamento gratuito
Localização
Carretera Federal Xpu-Ha Km 265 Lote 6, Xpu-Ha, Solidaridad, Estado de Quintana Roo, México
Opções de quartos
2
Suíte Tripla Standard
Detalhes do quarto
Wi-Fi (gratuito)Cofre
5
Quarto Quádruplo Standard
Detalhes do quarto
1 Cama De Casal
e 1 Beliche
Dormidas 4
442 ft²
Vista para o pátioVista para o jardimAr condicionadoCasa de banho privadaBerço(s)Entrada privada
8
Tenda Standard
Detalhes do quarto
3× Camas De Casal Extragrandes
Dormidas 7
560 ft²
Vista para o pátioVista para o jardimAr condicionadoCasa de banho privadaCofreEntrada privada
9
Quarto Standard (Vista Jardim)
Detalhes do quarto
1 Cama De Casal Grande
, 1 Cama De Casal
e 1 Sofá-Cama
560 ft²
Vista para o pátioVista para o jardimAr condicionadoCasa de banho privadaBerço(s)Entrada privada
5
Suite
Detalhes do quarto
CofreTelevisão
8
Suite Quádrupla Standard
Detalhes do quarto
Vista para o jardimWi-Fi (gratuito)
5
Quarto com Hidromassagem
Detalhes do quarto
1 Cama De Casal Extragrande
442 ft²
Vista para o pátioVista para o jardimAr condicionadoCasa de banho privadaCofreEntrada privadaBanheira de hidromassagem
5
Quarto King Standard (Vista Jardim)
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 7
442 ft²
Vista para o pátioVista para o jardimAr condicionadoCasa de banho privadaCofreEntrada privada
5
Suite Dupla Standard
Detalhes do quarto
1 Cama De Casal
CofreTelevisão
8
Lodge
Detalhes do quarto
CofreTelevisão
Avaliações dos hóspedes sobre Serenity Authentic Glamping Tulum
8.4
Muito Bom
Com base em 222 avaliações verificadas
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
O Serenity Authentic Glamping Tulum oferece estadias confortáveis em tendas em um ambiente tranquilo na selva, com redes e ar-condicionado, uma pequena piscina e uma curta caminhada até uma praia bonita e um clube de praia, proporcionando aos viajantes uma base relaxante e focada na natureza perto da costa.
Saiba maisIsto foi útil?
O que pensam os hóspedes
O Serenity Authentic Glamping Tulum oferece estadias confortáveis em tendas em um ambiente tranquilo na selva, com redes e ar-condicionado, uma pequena piscina e uma curta caminhada até uma praia bonita e um clube de praia, proporcionando aos viajantes uma base relaxante e focada na natureza perto da costa.
Muitos comentários destacam uma equipe genuinamente acolhedora e atenciosa. O restaurante recebe críticas repetidas devido aos menus limitados, ritmo lento e preços altos, embora alguns hóspedes tenham apreciado as bebidas ou alguns pratos. O ruído da estrada e as paredes finas das tendas afetam o sossego, e algumas estadias relataram interrupções de energia ou água; a propriedade é remota da cidade, mas fica a uma curta caminhada da praia. Espere uma estadia de glamping com foco na natureza e com vantagens e desvantagens claras.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Há uma pequena piscina e acesso a um clube de praia a uma curta distância. Alguns comentários mencionam horários limitados nos locais e interrupções ocasionais de energia ou água.
Avaliações dos hóspedes relacionadas
4
Christopher
14 de abr. de 2023
·
Food was terrible if you combined the breakfast lunch and dinner menu there’s maybe 15 items the pool was filled with kids who I’m sure where not stayin at the property the drinks at this place were horrible not one good bar tender the beach club is filled with locals
Food was terrible if you combined the breakfast lunch and dinner menu there’s maybe 15 items the pool was filled with kids who I’m sure where not stayin at the property the drinks at this place were horrible not one good bar tender the beach club is filled with locals
10
Paula
20 de mai. de 2022
·
A estadia foi de 3 noites
Está muy bonito el hotel. La atención es muy cálida y la alberca está preciosa. Volveré a ir en cuanto pueda. Lo mejor es la privacidad, el tener una hamaca en cada cuarto, y la mascota local que es un cerdito precioso. La playa está bonita, pero es mar abierto, por lo que tiene su malla que limita la zona de nado.
Está muy bonito el hotel. La atención es muy cálida y la alberca está preciosa. Volveré a ir en cuanto pueda. Lo mejor es la privacidad, el tener una hamaca en cada cuarto, y la mascota local que es un cerdito precioso. La playa está bonita, pero es mar abierto, por lo que tiene su malla que limita la zona de nado.
8
Mai-Britt
24 de fev. de 2024
·
A estadia foi de 4 noites
Vi var en familie på 5, der overnattede her 4 natter. Vi kan klart anbefale hotellet. Tæt på virkelig god strand. Der er vel 4-500 meter ad lille grusvej. Fin morgenmad, teltene var i god stand med gode senge. Udover strand og dertilhørende Beach club, ligger hotellet ikke i gå afstand til by og butikker. Så bil anbefales. Vi prøvede ikke restauranten men priserne var til den lidt høje side.
Vi var en familie på 5, der overnattede her 4 natter. Vi kan klart anbefale hotellet. Tæt på virkelig god strand. Der er vel 4-500 meter ad lille grusvej. Fin morgenmad, teltene var i god stand med gode senge. Udover strand og dertilhørende Beach club, ligger hotellet ikke i gå afstand til by og butikker. Så bil anbefales. Vi prøvede ikke restauranten men priserne var til den lidt høje side.
8
Maxence
17 de mar. de 2022
·
A estadia foi de 1 noite
Les tentes sont fabuleuses, très agréable de rester dedans, bon wifi, personnel agréable et dévoué. La piscine est petite mais suffisante. Points à améliorer : Manque un plateau de courtoisie (bouilloire, café soluble), ce serait très pratique car attendre le petit-déjeuner à 8h c’est trop long quand on est dans la nature et qu’il n’y a rien autour. La carte du restaurant est un peu petite pour ceux qui restent plusieurs jours et ne souhaitent pas ressortir de l’établissement Points négatifs : Le club de plage est sale et de mauvaise qualité comparé aux plages alentours, les consommations sont plus chers que dans les établissements Voisins La route principale passe à proximité Et est très bruyante, de jour comme de nuit. C’est compliqué de séjourner dans un établissement appelé Serenité quand il y a du bruit tout autour, masqué en journée par de la musique, mais la nuit pas du tout. Le chemin menant à la plage est sale, Et malheureusement le club de plage ne nettoie pas les Sargasses devant l’établissement
Les tentes sont fabuleuses, très agréable de rester dedans, bon wifi, personnel agréable et dévoué. La piscine est petite mais suffisante. Points à améliorer : Manque un plateau de courtoisie (bouilloire, café soluble), ce serait très pratique car attendre le petit-déjeuner à 8h c’est trop long quand on est dans la nature et qu’il n’y a rien autour. La carte du restaurant est un peu petite pour ceux qui restent plusieurs jours et ne souhaitent pas ressortir de l’établissement Points négatifs : Le club de plage est sale et de mauvaise qualité comparé aux plages alentours, les consommations sont plus chers que dans les établissements Voisins La route principale passe à proximité Et est très bruyante, de jour comme de nuit. C’est compliqué de séjourner dans un établissement appelé Serenité quand il y a du bruit tout autour, masqué en journée par de la musique, mais la nuit pas du tout. Le chemin menant à la plage est sale, Et malheureusement le club de plage ne nettoie pas les Sargasses devant l’établissement
8
CHRISTIAN ALEJANDRA
17 de nov. de 2024
·
A estadia foi de 1 noite
Personal buen servicio, el servicio regular de esa Zona en Quintana Roo. Tienes privacidad, el lugar es exótico y encantador, pero, en la noche es inesperado lo que pueda pasar, las paredes de las habitaciones al ser concepto "glamming" pues obviamente, no es pared y se escucha todo y pues ya pasadas alas 11pm había alguien gritando como de fiesta y otro huésped gritando para callar a ese otro alguien (pudo haber sido en otro hotel), pero recuerden las paredes son de lona. Al ser un área en la selva, la luz eléctrica es de generador y el aire acondicionado de mi habitación se apagaba y lo estuvimos prendiendo toda la noche. Fuera de eso la verdad me gustó, limpio, serviciales, acogedor, 8 de 10.
Personal buen servicio, el servicio regular de esa Zona en Quintana Roo. Tienes privacidad, el lugar es exótico y encantador, pero, en la noche es inesperado lo que pueda pasar, las paredes de las habitaciones al ser concepto "glamming" pues obviamente, no es pared y se escucha todo y pues ya pasadas alas 11pm había alguien gritando como de fiesta y otro huésped gritando para callar a ese otro alguien (pudo haber sido en otro hotel), pero recuerden las paredes son de lona. Al ser un área en la selva, la luz eléctrica es de generador y el aire acondicionado de mi habitación se apagaba y lo estuvimos prendiendo toda la noche. Fuera de eso la verdad me gustó, limpio, serviciales, acogedor, 8 de 10.
6
Michael
17 de mar. de 2023
·
A estadia foi de 6 noites
The concept is great but the tents proved to be noisy and lacking privacy. The beach club closed early meaning sunset drinks were not an option. Food was awful and vastly overpriced but there are plenty of better options nearby. People were lovely and service was fine but in poor weather or if you don’t have a rental car to offer independence it would not have been a wise choice for us.
The concept is great but the tents proved to be noisy and lacking privacy. The beach club closed early meaning sunset drinks were not an option. Food was awful and vastly overpriced but there are plenty of better options nearby. People were lovely and service was fine but in poor weather or if you don’t have a rental car to offer independence it would not have been a wise choice for us.
10
Joline
1 de jan. de 2026
·
A estadia foi de 1 noite
Staff is great, place was clean. The room had ac/heat (nights are a bit cold 17/19c) and there was hot water for thee showers 4 stars only because I didn’t really enjoy the restaurant food. Drinks were good though The beach is about 5 min walk from the front desk and there are beach chairs for rent and well as a couple of restaurants Overall a really nice place stay
Staff is great, place was clean. The room had ac/heat (nights are a bit cold 17/19c) and there was hot water for thee showers 4 stars only because I didn’t really enjoy the restaurant food. Drinks were good though The beach is about 5 min walk from the front desk and there are beach chairs for rent and well as a couple of restaurants Overall a really nice place stay
10
Hector
9 de fev. de 2026
·
A estadia foi de 2 noites
Well this was my first time glamping and WOW… this is the way to go!!.. simple.. quite!.. affordable.. it’s in the jungle with easy access to the beach and main road!.. free access to the beach club basic food and good drinks!!. Don’t miss the sunrise at the beach!! Absolutely glorious!!. As per service… wow wow wow!!. I never had such a great experience.. special thank you to Alejandra that went well above and beyond the call of duty!!. Beautiful person inside and out!!. Thank you for helping us out on our pitch!! I’ll be going back hands down !!
Well this was my first time glamping and WOW… this is the way to go!!.. simple.. quite!.. affordable.. it’s in the jungle with easy access to the beach and main road!.. free access to the beach club basic food and good drinks!!. Don’t miss the sunrise at the beach!! Absolutely glorious!!. As per service… wow wow wow!!. I never had such a great experience.. special thank you to Alejandra that went well above and beyond the call of duty!!. Beautiful person inside and out!!. Thank you for helping us out on our pitch!! I’ll be going back hands down !!
2
Grant
1 de dez. de 2024
·
A estadia foi de 4 noites
My advice to potential customers - DO NOT STAY HERE. This is by far the worst place we stayed during our time in Mexico. The staff, with exception of the individual serving breakfast, are incompetent fools. The ambience, well if you enjoy the constant sound of high speed lorries hurtling down the dual carriageway 24 hours a day, you may enjoy. We did not. It should also be noted that from 6pm you have no access to food, restaurants, drinks, bars, nothing. You may as well be stranded at sea. For our stay, we were treated to noisy neighbours in adjacent tents. Then, for over 24 hours there was zero electricity or running water. We couldn’t shower. We couldn’t brush our teeth. We couldn’t even see 10cm in front of us after sunset. They did nothing to mitigate this for the guests. Their incompetence shining through yet again. Our stay became untenable, who can put up with this for the amount they charge per night, we decided to leave a day early and it was agreed that if we contacted hotels.com we would be able to receive a refund for the final night of our stay. Hotels.com then tried to contact Serenity to confirm but Serenity refused to respond. We’ve messaged Serenity, they’ve refused to respond to us also. These people are untrustworthy, dishonest, and dishonourable. They displayed a complete lack of customer service when it most needed. The meaning of ‘Serenity’ is the state of being calm, peaceful, and untroubled. They should probably change their name.
My advice to potential customers - DO NOT STAY HERE. This is by far the worst place we stayed during our time in Mexico. The staff, with exception of the individual serving breakfast, are incompetent fools. The ambience, well if you enjoy the constant sound of high speed lorries hurtling down the dual carriageway 24 hours a day, you may enjoy. We did not. It should also be noted that from 6pm you have no access to food, restaurants, drinks, bars, nothing. You may as well be stranded at sea. For our stay, we were treated to noisy neighbours in adjacent tents. Then, for over 24 hours there was zero electricity or running water. We couldn’t shower. We couldn’t brush our teeth. We couldn’t even see 10cm in front of us after sunset. They did nothing to mitigate this for the guests. Their incompetence shining through yet again. Our stay became untenable, who can put up with this for the amount they charge per night, we decided to leave a day early and it was agreed that if we contacted hotels.com we would be able to receive a refund for the final night of our stay. Hotels.com then tried to contact Serenity to confirm but Serenity refused to respond. We’ve messaged Serenity, they’ve refused to respond to us also. These people are untrustworthy, dishonest, and dishonourable. They displayed a complete lack of customer service when it most needed. The meaning of ‘Serenity’ is the state of being calm, peaceful, and untroubled. They should probably change their name.
4
Gustavo
30 de set. de 2023
·
A estadia foi de 3 noites
Poca oportunidad para movilizarse, nos quedamos sin agua y luz durante aproximadamente 8 hrs
Poca oportunidad para movilizarse, nos quedamos sin agua y luz durante aproximadamente 8 hrs
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Limpeza
Os quartos e as áreas comuns são geralmente limpos e bem conservados. Alguns hóspedes relataram falhas na manutenção e problemas de limpeza nos banheiros.
Avaliações dos hóspedes relacionadas
10
Alejandra Martínez
24 de abr. de 2022
·
A estadia foi de 3 noites
El hotel súper tranquilo y relax, la playa estuvo genial había zargazo pero poco y el personal del hotel limpio por lo que estaba casi libre de zargazo, estuvo genial, las personas muy atentas y amables, muy cerca hay cenotes pero si quieres conocer otros lados si tienes que llevar carro 🙂
El hotel súper tranquilo y relax, la playa estuvo genial había zargazo pero poco y el personal del hotel limpio por lo que estaba casi libre de zargazo, estuvo genial, las personas muy atentas y amables, muy cerca hay cenotes pero si quieres conocer otros lados si tienes que llevar carro 🙂
6
Benedict
21 de fev. de 2022
·
A estadia foi de 1 noite
Die Campinganlage ist modern eingerichtet und durchweg sauber. Die höheren Preise für Speis und Trank sind eher abschreckend. Auch der zugebaute Strandabschnitt sorgt für wenig Begeisterung.
Die Campinganlage ist modern eingerichtet und durchweg sauber. Die höheren Preise für Speis und Trank sind eher abschreckend. Auch der zugebaute Strandabschnitt sorgt für wenig Begeisterung.
8
Maxence
17 de mar. de 2022
·
A estadia foi de 1 noite
Les tentes sont fabuleuses, très agréable de rester dedans, bon wifi, personnel agréable et dévoué. La piscine est petite mais suffisante. Points à améliorer : Manque un plateau de courtoisie (bouilloire, café soluble), ce serait très pratique car attendre le petit-déjeuner à 8h c’est trop long quand on est dans la nature et qu’il n’y a rien autour. La carte du restaurant est un peu petite pour ceux qui restent plusieurs jours et ne souhaitent pas ressortir de l’établissement Points négatifs : Le club de plage est sale et de mauvaise qualité comparé aux plages alentours, les consommations sont plus chers que dans les établissements Voisins La route principale passe à proximité Et est très bruyante, de jour comme de nuit. C’est compliqué de séjourner dans un établissement appelé Serenité quand il y a du bruit tout autour, masqué en journée par de la musique, mais la nuit pas du tout. Le chemin menant à la plage est sale, Et malheureusement le club de plage ne nettoie pas les Sargasses devant l’établissement
Les tentes sont fabuleuses, très agréable de rester dedans, bon wifi, personnel agréable et dévoué. La piscine est petite mais suffisante. Points à améliorer : Manque un plateau de courtoisie (bouilloire, café soluble), ce serait très pratique car attendre le petit-déjeuner à 8h c’est trop long quand on est dans la nature et qu’il n’y a rien autour. La carte du restaurant est un peu petite pour ceux qui restent plusieurs jours et ne souhaitent pas ressortir de l’établissement Points négatifs : Le club de plage est sale et de mauvaise qualité comparé aux plages alentours, les consommations sont plus chers que dans les établissements Voisins La route principale passe à proximité Et est très bruyante, de jour comme de nuit. C’est compliqué de séjourner dans un établissement appelé Serenité quand il y a du bruit tout autour, masqué en journée par de la musique, mais la nuit pas du tout. Le chemin menant à la plage est sale, Et malheureusement le club de plage ne nettoie pas les Sargasses devant l’établissement
6
EMELIE DENISE
2 de mar. de 2023
·
A estadia foi de 10 noites
Le personnel est très gentil et attentionné. L'établissement est propre. Le restaurant est bon et la plage sur laquelle est situé le bar de plage est juste magnifique ( XPU HA). Les "bémol" concernent le bruit de la route (4 voies) qui passe devant l'entrée. Les logements étant des tentes, aucune idolation phonique donc, c'est très très bruyant et de très nombreux camions passent sur cette route. L'établissement fournit des bouchons d'oreille. De notre côté, la tente se situait tout au bout, entourée d'arbres donc très sombre et sans vue dégagée donc.... compliquée pour moi. Il faut savoir aussi que je camping n'est pas sur la plage ;Il faut sortir du camping, prendre un chemin sur environ 150 mètres/ 200 mètres pour accéder à la plage. Prévoir une voiture de location si vous souhaitez visiter et sortir le soir car les taxis sont excessivement chers et il est impossible de se déplacer en vélo à cause des voies rapides.
Le personnel est très gentil et attentionné. L'établissement est propre. Le restaurant est bon et la plage sur laquelle est situé le bar de plage est juste magnifique ( XPU HA). Les "bémol" concernent le bruit de la route (4 voies) qui passe devant l'entrée. Les logements étant des tentes, aucune idolation phonique donc, c'est très très bruyant et de très nombreux camions passent sur cette route. L'établissement fournit des bouchons d'oreille. De notre côté, la tente se situait tout au bout, entourée d'arbres donc très sombre et sans vue dégagée donc.... compliquée pour moi. Il faut savoir aussi que je camping n'est pas sur la plage ;Il faut sortir du camping, prendre un chemin sur environ 150 mètres/ 200 mètres pour accéder à la plage. Prévoir une voiture de location si vous souhaitez visiter et sortir le soir car les taxis sont excessivement chers et il est impossible de se déplacer en vélo à cause des voies rapides.
8
CHRISTIAN ALEJANDRA
17 de nov. de 2024
·
A estadia foi de 1 noite
Personal buen servicio, el servicio regular de esa Zona en Quintana Roo. Tienes privacidad, el lugar es exótico y encantador, pero, en la noche es inesperado lo que pueda pasar, las paredes de las habitaciones al ser concepto "glamming" pues obviamente, no es pared y se escucha todo y pues ya pasadas alas 11pm había alguien gritando como de fiesta y otro huésped gritando para callar a ese otro alguien (pudo haber sido en otro hotel), pero recuerden las paredes son de lona. Al ser un área en la selva, la luz eléctrica es de generador y el aire acondicionado de mi habitación se apagaba y lo estuvimos prendiendo toda la noche. Fuera de eso la verdad me gustó, limpio, serviciales, acogedor, 8 de 10.
Personal buen servicio, el servicio regular de esa Zona en Quintana Roo. Tienes privacidad, el lugar es exótico y encantador, pero, en la noche es inesperado lo que pueda pasar, las paredes de las habitaciones al ser concepto "glamming" pues obviamente, no es pared y se escucha todo y pues ya pasadas alas 11pm había alguien gritando como de fiesta y otro huésped gritando para callar a ese otro alguien (pudo haber sido en otro hotel), pero recuerden las paredes son de lona. Al ser un área en la selva, la luz eléctrica es de generador y el aire acondicionado de mi habitación se apagaba y lo estuvimos prendiendo toda la noche. Fuera de eso la verdad me gustó, limpio, serviciales, acogedor, 8 de 10.
10
Edna Carolina
22 de dez. de 2021
·
A estadia foi de 3 noites
El lugar es encantador, los Glamping en muy cómodos, la playa es muy agradable, el personal es amable Solo mejoraría el servicio en el restaurante, es muy lento, no había suficiente personal, las mesas estaban sin limpiar y había demora al servir
El lugar es encantador, los Glamping en muy cómodos, la playa es muy agradable, el personal es amable Solo mejoraría el servicio en el restaurante, es muy lento, no había suficiente personal, las mesas estaban sin limpiar y había demora al servir
10
Joline
1 de jan. de 2026
·
A estadia foi de 1 noite
Staff is great, place was clean. The room had ac/heat (nights are a bit cold 17/19c) and there was hot water for thee showers 4 stars only because I didn’t really enjoy the restaurant food. Drinks were good though The beach is about 5 min walk from the front desk and there are beach chairs for rent and well as a couple of restaurants Overall a really nice place stay
Staff is great, place was clean. The room had ac/heat (nights are a bit cold 17/19c) and there was hot water for thee showers 4 stars only because I didn’t really enjoy the restaurant food. Drinks were good though The beach is about 5 min walk from the front desk and there are beach chairs for rent and well as a couple of restaurants Overall a really nice place stay
2
Jeffrey
16 de nov. de 2023
·
A estadia foi de 4 noites
They weren’t upfront about their cancellation policies. My unit had a dirty bathroom & the shower drain didn’t drain properly & smelled.
They weren’t upfront about their cancellation policies. My unit had a dirty bathroom & the shower drain didn’t drain properly & smelled.
10
Ryall
6 de mai. de 2023
·
Beautiful property for a no-frills kinda stay in nature. Camping without the bugs & fan! A/C works well and rooms are clean and very comfortable. Staff super friendly and accommodating. Two areas for improvement: Food could be better - mostly fried and unhealthy. Times are limited. I advise against the spa as the massage was poor quality. Save yourself some $ and get one on the beach! We would stay again!
Beautiful property for a no-frills kinda stay in nature. Camping without the bugs & fan! A/C works well and rooms are clean and very comfortable. Staff super friendly and accommodating. Two areas for improvement: Food could be better - mostly fried and unhealthy. Times are limited. I advise against the spa as the massage was poor quality. Save yourself some $ and get one on the beach! We would stay again!
2
Julian Federico Blackaller
22 de mai. de 2024
·
A estadia foi de 5 noites
La respuesta de la administración respecto de las fallas en el servicio de agua y electricidad fue terrible. La propiedad se encuentra verdaderamente descuidada y con muy bajo mantenimiento. La administración solo pone excusas y no atiende o compensa por las malas condiciónes.
La respuesta de la administración respecto de las fallas en el servicio de agua y electricidad fue terrible. La propiedad se encuentra verdaderamente descuidada y con muy bajo mantenimiento. La administración solo pone excusas y no atiende o compensa por las malas condiciónes.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Tendas confortáveis com boas camas, ar-condicionado, chuveiros quentes e redes criam um ambiente acolhedor. O ruído da rodovia próxima e as paredes finas das tendas reduzem a privacidade e o sossego, com tampões de ouvido fornecidos às vezes.
Avaliações dos hóspedes relacionadas
10
Benjamin
24 de mar. de 2025
·
A estadia foi de 1 noite
Lovely feel, grounds and staff plus a pretty stretch of beach. Earplugs are provided for road noise which seemed minor except aroun 5am.
Lovely feel, grounds and staff plus a pretty stretch of beach. Earplugs are provided for road noise which seemed minor except aroun 5am.
8
Maxence
17 de mar. de 2022
·
A estadia foi de 1 noite
Les tentes sont fabuleuses, très agréable de rester dedans, bon wifi, personnel agréable et dévoué. La piscine est petite mais suffisante. Points à améliorer : Manque un plateau de courtoisie (bouilloire, café soluble), ce serait très pratique car attendre le petit-déjeuner à 8h c’est trop long quand on est dans la nature et qu’il n’y a rien autour. La carte du restaurant est un peu petite pour ceux qui restent plusieurs jours et ne souhaitent pas ressortir de l’établissement Points négatifs : Le club de plage est sale et de mauvaise qualité comparé aux plages alentours, les consommations sont plus chers que dans les établissements Voisins La route principale passe à proximité Et est très bruyante, de jour comme de nuit. C’est compliqué de séjourner dans un établissement appelé Serenité quand il y a du bruit tout autour, masqué en journée par de la musique, mais la nuit pas du tout. Le chemin menant à la plage est sale, Et malheureusement le club de plage ne nettoie pas les Sargasses devant l’établissement
Les tentes sont fabuleuses, très agréable de rester dedans, bon wifi, personnel agréable et dévoué. La piscine est petite mais suffisante. Points à améliorer : Manque un plateau de courtoisie (bouilloire, café soluble), ce serait très pratique car attendre le petit-déjeuner à 8h c’est trop long quand on est dans la nature et qu’il n’y a rien autour. La carte du restaurant est un peu petite pour ceux qui restent plusieurs jours et ne souhaitent pas ressortir de l’établissement Points négatifs : Le club de plage est sale et de mauvaise qualité comparé aux plages alentours, les consommations sont plus chers que dans les établissements Voisins La route principale passe à proximité Et est très bruyante, de jour comme de nuit. C’est compliqué de séjourner dans un établissement appelé Serenité quand il y a du bruit tout autour, masqué en journée par de la musique, mais la nuit pas du tout. Le chemin menant à la plage est sale, Et malheureusement le club de plage ne nettoie pas les Sargasses devant l’établissement
6
EMELIE DENISE
2 de mar. de 2023
·
A estadia foi de 10 noites
Le personnel est très gentil et attentionné. L'établissement est propre. Le restaurant est bon et la plage sur laquelle est situé le bar de plage est juste magnifique ( XPU HA). Les "bémol" concernent le bruit de la route (4 voies) qui passe devant l'entrée. Les logements étant des tentes, aucune idolation phonique donc, c'est très très bruyant et de très nombreux camions passent sur cette route. L'établissement fournit des bouchons d'oreille. De notre côté, la tente se situait tout au bout, entourée d'arbres donc très sombre et sans vue dégagée donc.... compliquée pour moi. Il faut savoir aussi que je camping n'est pas sur la plage ;Il faut sortir du camping, prendre un chemin sur environ 150 mètres/ 200 mètres pour accéder à la plage. Prévoir une voiture de location si vous souhaitez visiter et sortir le soir car les taxis sont excessivement chers et il est impossible de se déplacer en vélo à cause des voies rapides.
Le personnel est très gentil et attentionné. L'établissement est propre. Le restaurant est bon et la plage sur laquelle est situé le bar de plage est juste magnifique ( XPU HA). Les "bémol" concernent le bruit de la route (4 voies) qui passe devant l'entrée. Les logements étant des tentes, aucune idolation phonique donc, c'est très très bruyant et de très nombreux camions passent sur cette route. L'établissement fournit des bouchons d'oreille. De notre côté, la tente se situait tout au bout, entourée d'arbres donc très sombre et sans vue dégagée donc.... compliquée pour moi. Il faut savoir aussi que je camping n'est pas sur la plage ;Il faut sortir du camping, prendre un chemin sur environ 150 mètres/ 200 mètres pour accéder à la plage. Prévoir une voiture de location si vous souhaitez visiter et sortir le soir car les taxis sont excessivement chers et il est impossible de se déplacer en vélo à cause des voies rapides.
8
Jesus Salazar
1 de abr. de 2025
·
A estadia foi de 5 noites
El lugar es agradable y cómodo, no se siente mucha privacidad por el hecho de ser glamping, pero una vez que te acostumbras es igual que cualquier otro hospedaje...
El lugar es agradable y cómodo, no se siente mucha privacidad por el hecho de ser glamping, pero una vez que te acostumbras es igual que cualquier otro hospedaje...
8
CHRISTIAN ALEJANDRA
17 de nov. de 2024
·
A estadia foi de 1 noite
Personal buen servicio, el servicio regular de esa Zona en Quintana Roo. Tienes privacidad, el lugar es exótico y encantador, pero, en la noche es inesperado lo que pueda pasar, las paredes de las habitaciones al ser concepto "glamming" pues obviamente, no es pared y se escucha todo y pues ya pasadas alas 11pm había alguien gritando como de fiesta y otro huésped gritando para callar a ese otro alguien (pudo haber sido en otro hotel), pero recuerden las paredes son de lona. Al ser un área en la selva, la luz eléctrica es de generador y el aire acondicionado de mi habitación se apagaba y lo estuvimos prendiendo toda la noche. Fuera de eso la verdad me gustó, limpio, serviciales, acogedor, 8 de 10.
Personal buen servicio, el servicio regular de esa Zona en Quintana Roo. Tienes privacidad, el lugar es exótico y encantador, pero, en la noche es inesperado lo que pueda pasar, las paredes de las habitaciones al ser concepto "glamming" pues obviamente, no es pared y se escucha todo y pues ya pasadas alas 11pm había alguien gritando como de fiesta y otro huésped gritando para callar a ese otro alguien (pudo haber sido en otro hotel), pero recuerden las paredes son de lona. Al ser un área en la selva, la luz eléctrica es de generador y el aire acondicionado de mi habitación se apagaba y lo estuvimos prendiendo toda la noche. Fuera de eso la verdad me gustó, limpio, serviciales, acogedor, 8 de 10.
6
Sara
21 de fev. de 2024
·
A estadia foi de 3 noites
We really liked the atmosphere, and the place was so authentic. Unfortunately there is a lot of noise from the traffic on the highway close by. We could hear it all night, and when you sleep in tents it is very annoying. If the glamping had been closer to the beach it would have been perfect, and the noise would not have been a problem. Breakfast was good, and the tents were very charming, good beds and nice shower, loved it
We really liked the atmosphere, and the place was so authentic. Unfortunately there is a lot of noise from the traffic on the highway close by. We could hear it all night, and when you sleep in tents it is very annoying. If the glamping had been closer to the beach it would have been perfect, and the noise would not have been a problem. Breakfast was good, and the tents were very charming, good beds and nice shower, loved it
10
Joline
1 de jan. de 2026
·
A estadia foi de 1 noite
Staff is great, place was clean. The room had ac/heat (nights are a bit cold 17/19c) and there was hot water for thee showers 4 stars only because I didn’t really enjoy the restaurant food. Drinks were good though The beach is about 5 min walk from the front desk and there are beach chairs for rent and well as a couple of restaurants Overall a really nice place stay
Staff is great, place was clean. The room had ac/heat (nights are a bit cold 17/19c) and there was hot water for thee showers 4 stars only because I didn’t really enjoy the restaurant food. Drinks were good though The beach is about 5 min walk from the front desk and there are beach chairs for rent and well as a couple of restaurants Overall a really nice place stay
4
Poly
2 de jul. de 2022
·
A estadia foi de 3 noites
Es un alojamiento para personas que les gusta la vida libre, no tiene comodidades y privacidad ya que los baños son abiertos no tienen puerta .
Es un alojamiento para personas que les gusta la vida libre, no tiene comodidades y privacidad ya que los baños son abiertos no tienen puerta .
10
Ryall
6 de mai. de 2023
·
Beautiful property for a no-frills kinda stay in nature. Camping without the bugs & fan! A/C works well and rooms are clean and very comfortable. Staff super friendly and accommodating. Two areas for improvement: Food could be better - mostly fried and unhealthy. Times are limited. I advise against the spa as the massage was poor quality. Save yourself some $ and get one on the beach! We would stay again!
Beautiful property for a no-frills kinda stay in nature. Camping without the bugs & fan! A/C works well and rooms are clean and very comfortable. Staff super friendly and accommodating. Two areas for improvement: Food could be better - mostly fried and unhealthy. Times are limited. I advise against the spa as the massage was poor quality. Save yourself some $ and get one on the beach! We would stay again!
10
Lauren
23 de jun. de 2023
·
A estadia foi de 1 noite
I was only able to stay for one night, but I wish I could have stayed longer! The tent and grounds were GORGEOUS!! It was exactly what I needed for a quiet, relaxing stay. I could have laid in that hammock all day <3 I'll be back for sure!
I was only able to stay for one night, but I wish I could have stayed longer! The tent and grounds were GORGEOUS!! It was exactly what I needed for a quiet, relaxing stay. I could have laid in that hammock all day <3 I'll be back for sure!
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
A equipe é frequentemente elogiada por ser simpática, prestativa e atenciosa. O serviço do restaurante pode ser lento, e alguns relatos descrevem um tratamento inadequado de problemas ou reembolsos.
Avaliações dos hóspedes relacionadas
8
Ryall
2 de jun. de 2024
·
A estadia foi de 2 noites
Great getaway to slow down and get in nature. Loved the tents, beach and experience. Unfortunately restaurant is painfully slow, with poor service over priced. Other than that, it’s a quaint little getaway!
Great getaway to slow down and get in nature. Loved the tents, beach and experience. Unfortunately restaurant is painfully slow, with poor service over priced. Other than that, it’s a quaint little getaway!
8
Ryall
9 de mar. de 2024
·
A estadia foi de 1 noite
Such a gem of a place! Tents, setting and beach all amazing! Hugo on the beach was the best waiter! The only downfall was the food in the restaurant at the hotel (beach was great). Poor food quality, over-priced and wait time over 60 minutes for dinner. Try that with kids - you want to stab your eye out with a fork. You don’t have many options down there for food as you’re isolated. If we did it again we would pack some fridge-friendly meals and avoid the restaurant all together. If they improved this aspect of the hotel it would be a 5 star Glamping experience!
Such a gem of a place! Tents, setting and beach all amazing! Hugo on the beach was the best waiter! The only downfall was the food in the restaurant at the hotel (beach was great). Poor food quality, over-priced and wait time over 60 minutes for dinner. Try that with kids - you want to stab your eye out with a fork. You don’t have many options down there for food as you’re isolated. If we did it again we would pack some fridge-friendly meals and avoid the restaurant all together. If they improved this aspect of the hotel it would be a 5 star Glamping experience!
10
Chelsea
18 de jan. de 2023
·
A estadia foi de 19.374 noites
We loved the relaxed atmosphere of staying at this property. The staff was so helpful and friendly with giving recommendations and solving any issues. Great ammenities and very laid-back atmosphere. I would highly recommend!
We loved the relaxed atmosphere of staying at this property. The staff was so helpful and friendly with giving recommendations and solving any issues. Great ammenities and very laid-back atmosphere. I would highly recommend!
10
Ellen Gilsenan
5 de jan. de 2023
·
A estadia foi de 19.348 noites
I loved my stay here - it was so peaceful. The staff are lovely and the food was decent! You're so close to the beach which is glorious and, I was told by multiple travellers, much nicer than Tulum and Cancun. I had the best time, thanks to the Serenity staff for looking after me so well :)
I loved my stay here - it was so peaceful. The staff are lovely and the food was decent! You're so close to the beach which is glorious and, I was told by multiple travellers, much nicer than Tulum and Cancun. I had the best time, thanks to the Serenity staff for looking after me so well :)
10
Analizeth
16 de set. de 2023
·
A estadia foi de 1 noite
Great service. Staff amazing, helpful
Great service. Staff amazing, helpful
4
Daniela daniel
2 de mai. de 2023
·
A estadia foi de 1 noite
There were at least 10 kids runnning around it was too noisy. Its suppsed to be a relaxing property. It wss not The hotel was full you could see the staff was overwhelmed at dinner time. The food is very boring
There were at least 10 kids runnning around it was too noisy. Its suppsed to be a relaxing property. It wss not The hotel was full you could see the staff was overwhelmed at dinner time. The food is very boring
10
Edna Carolina
22 de dez. de 2021
·
A estadia foi de 3 noites
El lugar es encantador, los Glamping en muy cómodos, la playa es muy agradable, el personal es amable Solo mejoraría el servicio en el restaurante, es muy lento, no había suficiente personal, las mesas estaban sin limpiar y había demora al servir
El lugar es encantador, los Glamping en muy cómodos, la playa es muy agradable, el personal es amable Solo mejoraría el servicio en el restaurante, es muy lento, no había suficiente personal, las mesas estaban sin limpiar y había demora al servir
10
Joline
1 de jan. de 2026
·
A estadia foi de 1 noite
Staff is great, place was clean. The room had ac/heat (nights are a bit cold 17/19c) and there was hot water for thee showers 4 stars only because I didn’t really enjoy the restaurant food. Drinks were good though The beach is about 5 min walk from the front desk and there are beach chairs for rent and well as a couple of restaurants Overall a really nice place stay
Staff is great, place was clean. The room had ac/heat (nights are a bit cold 17/19c) and there was hot water for thee showers 4 stars only because I didn’t really enjoy the restaurant food. Drinks were good though The beach is about 5 min walk from the front desk and there are beach chairs for rent and well as a couple of restaurants Overall a really nice place stay
10
Hector
9 de fev. de 2026
·
A estadia foi de 2 noites
Well this was my first time glamping and WOW… this is the way to go!!.. simple.. quite!.. affordable.. it’s in the jungle with easy access to the beach and main road!.. free access to the beach club basic food and good drinks!!. Don’t miss the sunrise at the beach!! Absolutely glorious!!. As per service… wow wow wow!!. I never had such a great experience.. special thank you to Alejandra that went well above and beyond the call of duty!!. Beautiful person inside and out!!. Thank you for helping us out on our pitch!! I’ll be going back hands down !!
Well this was my first time glamping and WOW… this is the way to go!!.. simple.. quite!.. affordable.. it’s in the jungle with easy access to the beach and main road!.. free access to the beach club basic food and good drinks!!. Don’t miss the sunrise at the beach!! Absolutely glorious!!. As per service… wow wow wow!!. I never had such a great experience.. special thank you to Alejandra that went well above and beyond the call of duty!!. Beautiful person inside and out!!. Thank you for helping us out on our pitch!! I’ll be going back hands down !!
2
Grant
1 de dez. de 2024
·
A estadia foi de 4 noites
My advice to potential customers - DO NOT STAY HERE. This is by far the worst place we stayed during our time in Mexico. The staff, with exception of the individual serving breakfast, are incompetent fools. The ambience, well if you enjoy the constant sound of high speed lorries hurtling down the dual carriageway 24 hours a day, you may enjoy. We did not. It should also be noted that from 6pm you have no access to food, restaurants, drinks, bars, nothing. You may as well be stranded at sea. For our stay, we were treated to noisy neighbours in adjacent tents. Then, for over 24 hours there was zero electricity or running water. We couldn’t shower. We couldn’t brush our teeth. We couldn’t even see 10cm in front of us after sunset. They did nothing to mitigate this for the guests. Their incompetence shining through yet again. Our stay became untenable, who can put up with this for the amount they charge per night, we decided to leave a day early and it was agreed that if we contacted hotels.com we would be able to receive a refund for the final night of our stay. Hotels.com then tried to contact Serenity to confirm but Serenity refused to respond. We’ve messaged Serenity, they’ve refused to respond to us also. These people are untrustworthy, dishonest, and dishonourable. They displayed a complete lack of customer service when it most needed. The meaning of ‘Serenity’ is the state of being calm, peaceful, and untroubled. They should probably change their name.
My advice to potential customers - DO NOT STAY HERE. This is by far the worst place we stayed during our time in Mexico. The staff, with exception of the individual serving breakfast, are incompetent fools. The ambience, well if you enjoy the constant sound of high speed lorries hurtling down the dual carriageway 24 hours a day, you may enjoy. We did not. It should also be noted that from 6pm you have no access to food, restaurants, drinks, bars, nothing. You may as well be stranded at sea. For our stay, we were treated to noisy neighbours in adjacent tents. Then, for over 24 hours there was zero electricity or running water. We couldn’t shower. We couldn’t brush our teeth. We couldn’t even see 10cm in front of us after sunset. They did nothing to mitigate this for the guests. Their incompetence shining through yet again. Our stay became untenable, who can put up with this for the amount they charge per night, we decided to leave a day early and it was agreed that if we contacted hotels.com we would be able to receive a refund for the final night of our stay. Hotels.com then tried to contact Serenity to confirm but Serenity refused to respond. We’ve messaged Serenity, they’ve refused to respond to us also. These people are untrustworthy, dishonest, and dishonourable. They displayed a complete lack of customer service when it most needed. The meaning of ‘Serenity’ is the state of being calm, peaceful, and untroubled. They should probably change their name.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Curta caminhada até uma praia linda e um clube de praia, com cenotes próximos. É remoto da cidade e os táxis são caros, e vários hóspedes observam um ruído notável da rodovia.
Avaliações dos hóspedes relacionadas
10
Monica
22 de jun. de 2025
·
A estadia foi de 1 noite
Se vive una tranquilidad impresionante y se escucha la naturaleza. A pesar de que es epoca de sargazo nos dieron opciones de actividades muy cerca (caminando) para tener una muy buena estancia.
Se vive una tranquilidad impresionante y se escucha la naturaleza. A pesar de que es epoca de sargazo nos dieron opciones de actividades muy cerca (caminando) para tener una muy buena estancia.
10
Estefania
16 de jan. de 2024
·
A estadia foi de 3 noites
We loved it! Very quiet you have your privacy easy acess to beach! Beach was beautiful, Food was delicious! Defenetly will be back with our kids!
We loved it! Very quiet you have your privacy easy acess to beach! Beach was beautiful, Food was delicious! Defenetly will be back with our kids!
8
Mai-Britt
24 de fev. de 2024
·
A estadia foi de 4 noites
Vi var en familie på 5, der overnattede her 4 natter. Vi kan klart anbefale hotellet. Tæt på virkelig god strand. Der er vel 4-500 meter ad lille grusvej. Fin morgenmad, teltene var i god stand med gode senge. Udover strand og dertilhørende Beach club, ligger hotellet ikke i gå afstand til by og butikker. Så bil anbefales. Vi prøvede ikke restauranten men priserne var til den lidt høje side.
Vi var en familie på 5, der overnattede her 4 natter. Vi kan klart anbefale hotellet. Tæt på virkelig god strand. Der er vel 4-500 meter ad lille grusvej. Fin morgenmad, teltene var i god stand med gode senge. Udover strand og dertilhørende Beach club, ligger hotellet ikke i gå afstand til by og butikker. Så bil anbefales. Vi prøvede ikke restauranten men priserne var til den lidt høje side.
6
EMELIE DENISE
2 de mar. de 2023
·
A estadia foi de 10 noites
Le personnel est très gentil et attentionné. L'établissement est propre. Le restaurant est bon et la plage sur laquelle est situé le bar de plage est juste magnifique ( XPU HA). Les "bémol" concernent le bruit de la route (4 voies) qui passe devant l'entrée. Les logements étant des tentes, aucune idolation phonique donc, c'est très très bruyant et de très nombreux camions passent sur cette route. L'établissement fournit des bouchons d'oreille. De notre côté, la tente se situait tout au bout, entourée d'arbres donc très sombre et sans vue dégagée donc.... compliquée pour moi. Il faut savoir aussi que je camping n'est pas sur la plage ;Il faut sortir du camping, prendre un chemin sur environ 150 mètres/ 200 mètres pour accéder à la plage. Prévoir une voiture de location si vous souhaitez visiter et sortir le soir car les taxis sont excessivement chers et il est impossible de se déplacer en vélo à cause des voies rapides.
Le personnel est très gentil et attentionné. L'établissement est propre. Le restaurant est bon et la plage sur laquelle est situé le bar de plage est juste magnifique ( XPU HA). Les "bémol" concernent le bruit de la route (4 voies) qui passe devant l'entrée. Les logements étant des tentes, aucune idolation phonique donc, c'est très très bruyant et de très nombreux camions passent sur cette route. L'établissement fournit des bouchons d'oreille. De notre côté, la tente se situait tout au bout, entourée d'arbres donc très sombre et sans vue dégagée donc.... compliquée pour moi. Il faut savoir aussi que je camping n'est pas sur la plage ;Il faut sortir du camping, prendre un chemin sur environ 150 mètres/ 200 mètres pour accéder à la plage. Prévoir une voiture de location si vous souhaitez visiter et sortir le soir car les taxis sont excessivement chers et il est impossible de se déplacer en vélo à cause des voies rapides.
10
Eduardo
16 de mai. de 2023
·
A estadia foi de 5 noites
La tranquilidad del lugar solo deberían de tener el camino más cercano hacia la playa
La tranquilidad del lugar solo deberían de tener el camino más cercano hacia la playa
10
Noah
2 de mar. de 2025
·
A estadia foi de 3 noites
Awesome beach super close and walking distance to Cenote Minotaur
Awesome beach super close and walking distance to Cenote Minotaur
6
Sara
21 de fev. de 2024
·
A estadia foi de 3 noites
We really liked the atmosphere, and the place was so authentic. Unfortunately there is a lot of noise from the traffic on the highway close by. We could hear it all night, and when you sleep in tents it is very annoying. If the glamping had been closer to the beach it would have been perfect, and the noise would not have been a problem. Breakfast was good, and the tents were very charming, good beds and nice shower, loved it
We really liked the atmosphere, and the place was so authentic. Unfortunately there is a lot of noise from the traffic on the highway close by. We could hear it all night, and when you sleep in tents it is very annoying. If the glamping had been closer to the beach it would have been perfect, and the noise would not have been a problem. Breakfast was good, and the tents were very charming, good beds and nice shower, loved it
6
Michael
17 de mar. de 2023
·
A estadia foi de 6 noites
The concept is great but the tents proved to be noisy and lacking privacy. The beach club closed early meaning sunset drinks were not an option. Food was awful and vastly overpriced but there are plenty of better options nearby. People were lovely and service was fine but in poor weather or if you don’t have a rental car to offer independence it would not have been a wise choice for us.
The concept is great but the tents proved to be noisy and lacking privacy. The beach club closed early meaning sunset drinks were not an option. Food was awful and vastly overpriced but there are plenty of better options nearby. People were lovely and service was fine but in poor weather or if you don’t have a rental car to offer independence it would not have been a wise choice for us.
10
Joline
1 de jan. de 2026
·
A estadia foi de 1 noite
Staff is great, place was clean. The room had ac/heat (nights are a bit cold 17/19c) and there was hot water for thee showers 4 stars only because I didn’t really enjoy the restaurant food. Drinks were good though The beach is about 5 min walk from the front desk and there are beach chairs for rent and well as a couple of restaurants Overall a really nice place stay
Staff is great, place was clean. The room had ac/heat (nights are a bit cold 17/19c) and there was hot water for thee showers 4 stars only because I didn’t really enjoy the restaurant food. Drinks were good though The beach is about 5 min walk from the front desk and there are beach chairs for rent and well as a couple of restaurants Overall a really nice place stay
8
Jonathan
3 de mar. de 2024
·
A estadia foi de 7 noites
Great experience to feel free, close to the beach whici is ideal for the kids
Great experience to feel free, close to the beach whici is ideal for the kids
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
Vários comentários criticam a comida como limitada, lenta e cara; o café da manhã começa às 8h00 com uma seleção modesta. Alguns hóspedes gostaram das bebidas e de algumas refeições, mas o feedback geral é misto a negativo.
Avaliações dos hóspedes relacionadas
4
Christopher
14 de abr. de 2023
·
Food was terrible if you combined the breakfast lunch and dinner menu there’s maybe 15 items the pool was filled with kids who I’m sure where not stayin at the property the drinks at this place were horrible not one good bar tender the beach club is filled with locals
Food was terrible if you combined the breakfast lunch and dinner menu there’s maybe 15 items the pool was filled with kids who I’m sure where not stayin at the property the drinks at this place were horrible not one good bar tender the beach club is filled with locals
8
Ryall
2 de jun. de 2024
·
A estadia foi de 2 noites
Great getaway to slow down and get in nature. Loved the tents, beach and experience. Unfortunately restaurant is painfully slow, with poor service over priced. Other than that, it’s a quaint little getaway!
Great getaway to slow down and get in nature. Loved the tents, beach and experience. Unfortunately restaurant is painfully slow, with poor service over priced. Other than that, it’s a quaint little getaway!
8
Ryall
9 de mar. de 2024
·
A estadia foi de 1 noite
Such a gem of a place! Tents, setting and beach all amazing! Hugo on the beach was the best waiter! The only downfall was the food in the restaurant at the hotel (beach was great). Poor food quality, over-priced and wait time over 60 minutes for dinner. Try that with kids - you want to stab your eye out with a fork. You don’t have many options down there for food as you’re isolated. If we did it again we would pack some fridge-friendly meals and avoid the restaurant all together. If they improved this aspect of the hotel it would be a 5 star Glamping experience!
Such a gem of a place! Tents, setting and beach all amazing! Hugo on the beach was the best waiter! The only downfall was the food in the restaurant at the hotel (beach was great). Poor food quality, over-priced and wait time over 60 minutes for dinner. Try that with kids - you want to stab your eye out with a fork. You don’t have many options down there for food as you’re isolated. If we did it again we would pack some fridge-friendly meals and avoid the restaurant all together. If they improved this aspect of the hotel it would be a 5 star Glamping experience!
10
Estefania
16 de jan. de 2024
·
A estadia foi de 3 noites
We loved it! Very quiet you have your privacy easy acess to beach! Beach was beautiful, Food was delicious! Defenetly will be back with our kids!
We loved it! Very quiet you have your privacy easy acess to beach! Beach was beautiful, Food was delicious! Defenetly will be back with our kids!
8
Maxence
17 de mar. de 2022
·
A estadia foi de 1 noite
Les tentes sont fabuleuses, très agréable de rester dedans, bon wifi, personnel agréable et dévoué. La piscine est petite mais suffisante. Points à améliorer : Manque un plateau de courtoisie (bouilloire, café soluble), ce serait très pratique car attendre le petit-déjeuner à 8h c’est trop long quand on est dans la nature et qu’il n’y a rien autour. La carte du restaurant est un peu petite pour ceux qui restent plusieurs jours et ne souhaitent pas ressortir de l’établissement Points négatifs : Le club de plage est sale et de mauvaise qualité comparé aux plages alentours, les consommations sont plus chers que dans les établissements Voisins La route principale passe à proximité Et est très bruyante, de jour comme de nuit. C’est compliqué de séjourner dans un établissement appelé Serenité quand il y a du bruit tout autour, masqué en journée par de la musique, mais la nuit pas du tout. Le chemin menant à la plage est sale, Et malheureusement le club de plage ne nettoie pas les Sargasses devant l’établissement
Les tentes sont fabuleuses, très agréable de rester dedans, bon wifi, personnel agréable et dévoué. La piscine est petite mais suffisante. Points à améliorer : Manque un plateau de courtoisie (bouilloire, café soluble), ce serait très pratique car attendre le petit-déjeuner à 8h c’est trop long quand on est dans la nature et qu’il n’y a rien autour. La carte du restaurant est un peu petite pour ceux qui restent plusieurs jours et ne souhaitent pas ressortir de l’établissement Points négatifs : Le club de plage est sale et de mauvaise qualité comparé aux plages alentours, les consommations sont plus chers que dans les établissements Voisins La route principale passe à proximité Et est très bruyante, de jour comme de nuit. C’est compliqué de séjourner dans un établissement appelé Serenité quand il y a du bruit tout autour, masqué en journée par de la musique, mais la nuit pas du tout. Le chemin menant à la plage est sale, Et malheureusement le club de plage ne nettoie pas les Sargasses devant l’établissement
8
Susan
12 de mar. de 2025
·
A estadia foi de 3 noites
Our room could not have been better. It exceeded my expectation. The restaurant was a disappointment. I'm an early riser and waiting until 8:00am for coffee was inconvenient. Also the breakfast menu was limited and not great.
Our room could not have been better. It exceeded my expectation. The restaurant was a disappointment. I'm an early riser and waiting until 8:00am for coffee was inconvenient. Also the breakfast menu was limited and not great.
4
Daniela daniel
2 de mai. de 2023
·
A estadia foi de 1 noite
There were at least 10 kids runnning around it was too noisy. Its suppsed to be a relaxing property. It wss not The hotel was full you could see the staff was overwhelmed at dinner time. The food is very boring
There were at least 10 kids runnning around it was too noisy. Its suppsed to be a relaxing property. It wss not The hotel was full you could see the staff was overwhelmed at dinner time. The food is very boring
6
Michael
17 de mar. de 2023
·
A estadia foi de 6 noites
The concept is great but the tents proved to be noisy and lacking privacy. The beach club closed early meaning sunset drinks were not an option. Food was awful and vastly overpriced but there are plenty of better options nearby. People were lovely and service was fine but in poor weather or if you don’t have a rental car to offer independence it would not have been a wise choice for us.
The concept is great but the tents proved to be noisy and lacking privacy. The beach club closed early meaning sunset drinks were not an option. Food was awful and vastly overpriced but there are plenty of better options nearby. People were lovely and service was fine but in poor weather or if you don’t have a rental car to offer independence it would not have been a wise choice for us.
8
Aracely
28 de jan. de 2023
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A estadia foi de 2 noites
Bien ambiente pero la comida no esta buena y muy cara
Bien ambiente pero la comida no esta buena y muy cara
10
Joline
1 de jan. de 2026
·
A estadia foi de 1 noite
Staff is great, place was clean. The room had ac/heat (nights are a bit cold 17/19c) and there was hot water for thee showers 4 stars only because I didn’t really enjoy the restaurant food. Drinks were good though The beach is about 5 min walk from the front desk and there are beach chairs for rent and well as a couple of restaurants Overall a really nice place stay
Staff is great, place was clean. The room had ac/heat (nights are a bit cold 17/19c) and there was hot water for thee showers 4 stars only because I didn’t really enjoy the restaurant food. Drinks were good though The beach is about 5 min walk from the front desk and there are beach chairs for rent and well as a couple of restaurants Overall a really nice place stay
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Pamela
27 de fev. de 2023
·
A estadia foi de 7 noites
We loved the quaintness!
We loved the quaintness!
10
Chelsea
18 de jan. de 2023
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A estadia foi de 19.374 noites
We loved the relaxed atmosphere of staying at this property. The staff was so helpful and friendly with giving recommendations and solving any issues. Great ammenities and very laid-back atmosphere. I would highly recommend!
We loved the relaxed atmosphere of staying at this property. The staff was so helpful and friendly with giving recommendations and solving any issues. Great ammenities and very laid-back atmosphere. I would highly recommend!
8
Maxence
17 de mar. de 2022
·
A estadia foi de 1 noite
Les tentes sont fabuleuses, très agréable de rester dedans, bon wifi, personnel agréable et dévoué. La piscine est petite mais suffisante. Points à améliorer : Manque un plateau de courtoisie (bouilloire, café soluble), ce serait très pratique car attendre le petit-déjeuner à 8h c’est trop long quand on est dans la nature et qu’il n’y a rien autour. La carte du restaurant est un peu petite pour ceux qui restent plusieurs jours et ne souhaitent pas ressortir de l’établissement Points négatifs : Le club de plage est sale et de mauvaise qualité comparé aux plages alentours, les consommations sont plus chers que dans les établissements Voisins La route principale passe à proximité Et est très bruyante, de jour comme de nuit. C’est compliqué de séjourner dans un établissement appelé Serenité quand il y a du bruit tout autour, masqué en journée par de la musique, mais la nuit pas du tout. Le chemin menant à la plage est sale, Et malheureusement le club de plage ne nettoie pas les Sargasses devant l’établissement
Les tentes sont fabuleuses, très agréable de rester dedans, bon wifi, personnel agréable et dévoué. La piscine est petite mais suffisante. Points à améliorer : Manque un plateau de courtoisie (bouilloire, café soluble), ce serait très pratique car attendre le petit-déjeuner à 8h c’est trop long quand on est dans la nature et qu’il n’y a rien autour. La carte du restaurant est un peu petite pour ceux qui restent plusieurs jours et ne souhaitent pas ressortir de l’établissement Points négatifs : Le club de plage est sale et de mauvaise qualité comparé aux plages alentours, les consommations sont plus chers que dans les établissements Voisins La route principale passe à proximité Et est très bruyante, de jour comme de nuit. C’est compliqué de séjourner dans un établissement appelé Serenité quand il y a du bruit tout autour, masqué en journée par de la musique, mais la nuit pas du tout. Le chemin menant à la plage est sale, Et malheureusement le club de plage ne nettoie pas les Sargasses devant l’établissement
6
Benedict
21 de fev. de 2022
·
A estadia foi de 1 noite
Die Campinganlage ist modern eingerichtet und durchweg sauber. Die höheren Preise für Speis und Trank sind eher abschreckend. Auch der zugebaute Strandabschnitt sorgt für wenig Begeisterung.
Die Campinganlage ist modern eingerichtet und durchweg sauber. Die höheren Preise für Speis und Trank sind eher abschreckend. Auch der zugebaute Strandabschnitt sorgt für wenig Begeisterung.
10
Philip
13 de fev. de 2022
·
A estadia foi de 1 noite
Awesome! Best Glamping Ever. Tents are nicer than most hotels. Go there and see for yourself, It made me want to build one of these myself
Awesome! Best Glamping Ever. Tents are nicer than most hotels. Go there and see for yourself, It made me want to build one of these myself
Políticas da propriedade
Check-in
Check-out
De 03:00 a 23:00
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure.
Know Before You Go
- This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Children 12 years old and younger are not permitted at this property.
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