Cancun Bay All Inclusive Hotel
155 US$
/ noche
Promedio para noviembre
Precios para Cancun Bay All Inclusive Hotel
Selecciona fechas para ver precios y disponibilidad
155 US$
/ noche
Promedio para noviembre
Precios medios mensuales
En Cancun Bay All Inclusive Hotel, los precios por noche son de 131 US$ de media en el mes más barato (octubre) y de 201 US$ en el mes más caro (diciembre), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 191 US$ |
| febrero | 192 US$ |
| marzo | 194 US$ |
| abril | 187 US$ |
| mayo | 149 US$ |
| junio | 147 US$ |
| julio | 157 US$ |
| agosto | 149 US$ |
| septiembre | 142 US$ |
| octubre | 131 US$ |
| noviembre | 155 US$ |
| diciembre | 201 US$ |
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nov · 155 US$
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D
Más caro: diciembre (aprox. 201 US$)
Más barato: octubre (aprox. 131 US$)
Acerca de esta propiedad
Olvídate del estrés con los masajes, tratamientos corporales y tratamientos faciales disponibles. La diversión está asegurada en este alojamiento, que ofrece 2 piscinas al aire libre y un gimnasio. El servicio de transporte (de pago) te lle...
Servicios
Olvídate del estrés con los masajes, tratamientos corporales y tratamientos faciales disponibles. La diversión está asegurada en este alojamiento, que ofrece 2 piscinas al aire libre y un gimnasio. El servicio de transporte (de pago) te llevará a varios puntos imprescindibles de la zona.
Servicios empresariales
Tendrás tintorería, un servicio de recepción las 24 horas y atención multilingüe a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
Comida
Prueba algo de cocina internacional en El Faisan, un restaurante en el que, además, podrás contemplar las vistas al a la piscina. Si lo prefieres, puedes simplemente llamar al servicio de habitaciones con horario limitado. Disfruta de un detalle de bienvenida gratuito organizado por la recepción todos los días, donde podrás conocer a otros huéspedes mientras tomas un bocado. Relájate con un refresco del bar junto a la piscina o de uno de los 2 bares con salón.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 133 habitaciones con decoraciones diferentes, equipadas con minibar y televisión LCD. Las habitaciones disponen de balcón o patio. Para los momentos de ocio, tienes una por cable. El baño privado con ducha está provisto de cabezal de ducha tipo lluvia y secadores de pelo.
Ubicación
Cancun Bay All Inclusive Hotel se encuentra en Zona Hotelera (Cancún), a apenas cinco minutos en coche de Playa Langosta y Centro comercial Plaza Las Américas.
Qué hay cerca
Marina Albatros(0.1 millas)
Playa Tortugas(0.2 millas)
Laguna Nichupté(0.3 millas)
Playa Las Perlas(0.5 millas)
Torre Escénica del Embarcadero de Cancún(0.5 millas)
Playa Langosta(1 millas)
Centro comercial Puerto Cancún Marina Town Center(1.3 millas)
Playa Tortugas(1.9 millas)
Campo de golf Puerto Cancún(2.3 millas)
Plaza del Ceviche(2.4 millas)
Ayuntamiento de Benito Juárez(2.6 millas)
PlayCity Casino(2.6 millas)
Mercado de Artesanías Ki-Huic(2.7 millas)
Centro comercial Plaza Las Américas(2.7 millas)
Club de golf Pok Ta Pok(2.8 millas)
El aeropuerto más práctico para llegar a Cancun Bay All Inclusive Hotel se encuentra en Cancún, Quintana Roo (CUN-Cancún Intl.)(12.8 millas)
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Servicio de habitaciones
Mostrador turístico
Ubicación
Boulevard Kukulkan Km 3, Avenida Kukulkán, Cancún, Benito Juárez, Estado de Quintana Roo, México
Marina Albatros (0.1 millas)
Playa Tortugas (0.2 millas)
Laguna Nichupté (0.3 millas)
Playa Las Perlas (0.5 millas)
Torre Escénica del Embarcadero de Cancún (0.5 millas)
Playa Langosta (1 millas)
Opciones de habitación
4
Junior Suite, 2 Bedrooms
Detalles de la oferta
1 Cama Doble Extragrande
y 2 Camas Dobles
Capacidad: 5
606 ft²
Balcón o terrazaAire acondicionadoSala de estar independienteBaño privado
6
Master Suite 3 Bedrooms
Detalles de la oferta
2 Camas Dobles Extragrandes
y 2 Camas Dobles
Capacidad: 8
1033 ft²
Balcón o terrazaZona de comedor independienteAire acondicionadoSala de estar independienteBaño privado
8
Habitacion Superior, Vista al mar
Detalles de la oferta
1 Cama Doble
Capacidad: 4
334 ft²
Balcón o terrazaAire acondicionadoBaño privadoEspacio de trabajo portátil
8
Habitación estándar
Detalles de la oferta
1 Cama Doble
Capacidad: 4
334 ft²
Balcón o terrazaAire acondicionadoBaño privadoEspacio de trabajo portátil
Reseñas de los huéspedes sobre Cancun Bay All Inclusive Hotel
7.7
Bueno
Basado en 1186 comentarios verificados
¿Quién se queda aquí?
Trabajo
2%
Pareja
33%
Familia
40%
Grupo
18%
Solo/a
4%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En numerosas reseñas recientes, el hotel Cancun Bay All Inclusive se describe como una propiedad frente a la playa, pequeña y económica, con un personal muy amable, habitaciones básicas, variedad limitada en la oferta gastronómica y una pequeña playa en una bahía, ofreciendo un ambiente relajado pero con algunos inconvenientes.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En numerosas reseñas recientes, el hotel Cancun Bay All Inclusive se describe como una propiedad frente a la playa, pequeña y económica, con un personal muy amable, habitaciones básicas, variedad limitada en la oferta gastronómica y una pequeña playa en una bahía, ofreciendo un ambiente relajado pero con algunos inconvenientes.
Muchos huéspedes elogian el servicio atento de los camareros, el equipo de animación y el personal de limpieza, aunque las interacciones en la recepción y las insistentes propuestas de venta son puntos débiles recurrentes. Las instalaciones son modestas: las piscinas son pequeñas y cierran temprano, el entretenimiento es limitado y la música alrededor de la piscina puede ser fuerte durante el día. Las opiniones sobre la comida son variadas, con un buffet que muchos encuentran repetitivo, cenas solo con reserva y disponibilidad limitada, y bebidas consideradas básicas; algunos aún disfrutaron de opciones rotativas y bocadillos. Las habitaciones son anticuadas y sencillas, mientras que la ubicación es conveniente para las líneas de autobús y el ferry a Isla Mujeres; en general, se puede esperar una estancia agradable y con buena relación calidad-precio en lugar de un resort de gran escala.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Propiedad pequeña y modesta con varias piscinas y una playa estrecha en una bahía; las tumbonas y las hamacas son muy apreciadas. Las piscinas y los bares cierran temprano, el entretenimiento es limitado u ocasional, y el jacuzzi anunciado no está climatizado.
Reseñas de huéspedes relacionadas
2
ELENA
19 ago 2025
·
Se alojó 4 noches
To begin with, lets say THIS place should not exist. Small, poor, claustrophobic, gray, no.amenities, no beach, no water-has a pond-like paddle by the marina where all catamarans stay. No understanding what "seevice" means. No food is small, mote-like dining corner. Has no restaurants, no shows. Felt as I arrived into a prison. No a vacation spot where you desire to be as you pay money for your all-inclusive stay. DO NOT BOOK IT!!
To begin with, lets say THIS place should not exist. Small, poor, claustrophobic, gray, no.amenities, no beach, no water-has a pond-like paddle by the marina where all catamarans stay. No understanding what "seevice" means. No food is small, mote-like dining corner. Has no restaurants, no shows. Felt as I arrived into a prison. No a vacation spot where you desire to be as you pay money for your all-inclusive stay. DO NOT BOOK IT!!
6
LAERCIO
23 may 2025
·
Se alojó 2 noches
O resort tem uma pequena faixa de areia na praia e poucas áreas com guarda sol. As piscinas fecham muito cedo e os restaurantes também. O all inclusive não é o tempo todo, os restaurantes fecham cedo e abrem tarde. E também tem muito barulho perto dos apartamentos.
O resort tem uma pequena faixa de areia na praia e poucas áreas com guarda sol. As piscinas fecham muito cedo e os restaurantes também. O all inclusive não é o tempo todo, os restaurantes fecham cedo e abrem tarde. E também tem muito barulho perto dos apartamentos.
8
Eliana
12 jun 2025
·
Se alojó 2 noches
Comfortable stay, but beach access is limited The hotel was comfortable, with clean rooms and good service. Overall, I had a pleasant stay. However, it’s located near a pier, and the beach area is very small, making it difficult to swim. If you’re looking for a place to relax, it’s great—but not ideal if swimming at the beach is a priority.
Comfortable stay, but beach access is limited The hotel was comfortable, with clean rooms and good service. Overall, I had a pleasant stay. However, it’s located near a pier, and the beach area is very small, making it difficult to swim. If you’re looking for a place to relax, it’s great—but not ideal if swimming at the beach is a priority.
4
Stacie
18 sept 2025
·
Se alojó 4 noches
Food was horrible says has 3 restaurants only one was opened buffet style they had one night you can order from menu and a steak was an extra $130 even though it’s supposed to be all inclusive. Nothing to do when it rains out. Pools close way to early 6pm and 8pm. Would not stay here again. Beware of the guys selling tickets on beach for ferry if it’s cancelled they don’t give you your money back.
Food was horrible says has 3 restaurants only one was opened buffet style they had one night you can order from menu and a steak was an extra $130 even though it’s supposed to be all inclusive. Nothing to do when it rains out. Pools close way to early 6pm and 8pm. Would not stay here again. Beware of the guys selling tickets on beach for ferry if it’s cancelled they don’t give you your money back.
8
JESSICA
23 nov 2025
·
Se alojó 3 noches
Clean room and grounds. Service staff was hustling while front desk staff was not (didn’t seem to care much). In a safe area even though it’s at the end of the hotel zone. Great paved running path right in front of hotel. Food was varied and tasty. Drinks were non stop. Beach was small and there’s not really a place to actually swim…you wade and do more than anything. Nice hammocks both in and out of the water. Swim up bar was advertised as a jacuzzi but was not warm. Overall a great stay.
Clean room and grounds. Service staff was hustling while front desk staff was not (didn’t seem to care much). In a safe area even though it’s at the end of the hotel zone. Great paved running path right in front of hotel. Food was varied and tasty. Drinks were non stop. Beach was small and there’s not really a place to actually swim…you wade and do more than anything. Nice hammocks both in and out of the water. Swim up bar was advertised as a jacuzzi but was not warm. Overall a great stay.
8
Misty
16 ago 2025
·
Se alojó 3 noches
Room was basic standard room overlooking an AC and 1/2 brick wall it was facing the street so was noisy at night and difficult to sleep. But I made due since it was a short trip (3 days). Staff at bar/beach/buffet were all very tentative. Need more umbrellas at the beach, had to get there early to secure one. Pool area was clean and had a few activities to participate in during afternoon hours. Overall good stay for the cost
Room was basic standard room overlooking an AC and 1/2 brick wall it was facing the street so was noisy at night and difficult to sleep. But I made due since it was a short trip (3 days). Staff at bar/beach/buffet were all very tentative. Need more umbrellas at the beach, had to get there early to secure one. Pool area was clean and had a few activities to participate in during afternoon hours. Overall good stay for the cost
4
John
10 jul 2025
·
Se alojó 10 noches
Noisy evening entertainment till 10 and later. Not much of a beach. Limited food choices
Noisy evening entertainment till 10 and later. Not much of a beach. Limited food choices
8
Guojun
4 nov 2025
·
Se alojó 5 noches
Pools are next to restaurants and bars. The pool in the resort is more standard for swimming, the two shallow pools near the beach are for drink and play. Room is clean. Resort is on the north of the hotel zone and close to downtown (3km, 30-40 minutes walking distance). Buses stops are near by and is easy to go around zone and to the downtown. Money exchange is at southbound bus stop (cross the street) with reasonable rate (Hotel can also make exchange but the rate is only good for taking the bus - 1:16, $3 is good for two round trip bus fares. Downtown stores has better exchange rate, and airport is even better.). Food is so so if you are not stay in the hotel all the time. The restaurants are closed most of days in the week we were there except the buffet :-( Only Sushi is good at Japanese restaurant, then main course flavor is mixed Tai and Korean, not Japanese. The Italian restaurant only served with Pizza.
Pools are next to restaurants and bars. The pool in the resort is more standard for swimming, the two shallow pools near the beach are for drink and play. Room is clean. Resort is on the north of the hotel zone and close to downtown (3km, 30-40 minutes walking distance). Buses stops are near by and is easy to go around zone and to the downtown. Money exchange is at southbound bus stop (cross the street) with reasonable rate (Hotel can also make exchange but the rate is only good for taking the bus - 1:16, $3 is good for two round trip bus fares. Downtown stores has better exchange rate, and airport is even better.). Food is so so if you are not stay in the hotel all the time. The restaurants are closed most of days in the week we were there except the buffet :-( Only Sushi is good at Japanese restaurant, then main course flavor is mixed Tai and Korean, not Japanese. The Italian restaurant only served with Pizza.
8
Guillaume
25 mar 2025
·
Se alojó 9 noches
The facility and staff are great. It would be better if it was free service for drinks at the buffet, staff is too busy for coffee or water…. The beach is small and surrounded by marina and boat.
The facility and staff are great. It would be better if it was free service for drinks at the buffet, staff is too busy for coffee or water…. The beach is small and surrounded by marina and boat.
6
Janalee April
4 feb 2025
·
Se alojó 7 noches
Staff was awesome! The site advertised a hot tub and they didn’t have one. Also they advertised yoga and only had 1 stretching class for 20 minutes in one week. They advertised 5 restaurants but only had 3. Everything shuts down at 10:00pm- no entertainment or alcohol after 10pm
Staff was awesome! The site advertised a hot tub and they didn’t have one. Also they advertised yoga and only had 1 stretching class for 20 minutes in one week. They advertised 5 restaurants but only had 3. Everything shuts down at 10:00pm- no entertainment or alcohol after 10pm
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Las opiniones son variadas: muchos describen habitaciones muy limpias y zonas ajardinadas bien cuidadas, mientras que otros informan de olores, fugas, plagas e inconsistencias en el servicio de limpieza o la reposición de toallas.
Reseñas de huéspedes relacionadas
6
Genesis
26 oct 2024
·
Se alojó 5 noches
I was here for 4 nights. For the price, this was 3.5 stars. PROS: - safe location - bar was good - beach access and pool was very beautiful and nice - food hours were great - decently sized rooms - nice balcony for every room - the outside resturant food and breakfast is good - affordable CONS: - the buffet was ok. Everything tasted about the same. Reminded me of my college dining hall ( current college student) - it is a bit hard to get a reservation for their ONE resturant they have. You have to ask guest services in person. It is a bit annoying/ inconvenient because you can\'t call or make a reservation online. I usually spent my mornings outside of the hotel and when I came back, it would be full. - service at the buffet was not consistent. My boyfriend and I were the only ones there and the servers did not ask if we wanted any drinks until we finished our meals. It is not self service beverages. For breakfast, I would not get asked if I wanted a coffee or water like everyone else. I would have to ask myself. - there are ants in the rooms. The housekeeper did come and "get rid of them" but they came back after a few hours. I did not bring food into the room. - housekeepers are not consistent with which time they come clean. Sometimes 10am, others 8pm. They do not come back if you ask them to be back later. Overall, I would recommend this resort if it is in your price range and want nice beach access. Bus stops are nearby.
I was here for 4 nights. For the price, this was 3.5 stars. PROS: - safe location - bar was good - beach access and pool was very beautiful and nice - food hours were great - decently sized rooms - nice balcony for every room - the outside resturant food and breakfast is good - affordable CONS: - the buffet was ok. Everything tasted about the same. Reminded me of my college dining hall ( current college student) - it is a bit hard to get a reservation for their ONE resturant they have. You have to ask guest services in person. It is a bit annoying/ inconvenient because you can\'t call or make a reservation online. I usually spent my mornings outside of the hotel and when I came back, it would be full. - service at the buffet was not consistent. My boyfriend and I were the only ones there and the servers did not ask if we wanted any drinks until we finished our meals. It is not self service beverages. For breakfast, I would not get asked if I wanted a coffee or water like everyone else. I would have to ask myself. - there are ants in the rooms. The housekeeper did come and "get rid of them" but they came back after a few hours. I did not bring food into the room. - housekeepers are not consistent with which time they come clean. Sometimes 10am, others 8pm. They do not come back if you ask them to be back later. Overall, I would recommend this resort if it is in your price range and want nice beach access. Bus stops are nearby.
10
Javier J
20 dic 2025
·
Se alojó 3 noches
Hotel bonito, muy limpio, el bufete también muy bueno, disfrute mucho la estancia
Hotel bonito, muy limpio, el bufete también muy bueno, disfrute mucho la estancia
4
Kristina
16 jun 2025
·
Se alojó 2 noches
I did extensive research before booking Cancun Bay Resort and was initially comforted by the many positive reviews. Unfortunately, my experience did not match the praise. The atmosphere was overwhelmingly dominated by rowdy adults clearly there to party. Inappropriate conversations and foul language were common, even in the presence of children. It was uncomfortable and frankly, gross. Our suite was in unacceptable condition. There was a hole in one of the doors. Even worse, we spotted roaches. The cleanliness and upkeep were far below standard. At one point the water shut off entirely. When we went to the front desk, another guest was already there – furious – because this had happened multiple times during her trip. Friday night at 9 PM, the hotel next door blasted an extremely loud musical show that made it feel like we were sleeping inside a concert venue. I’m Mexican and very familiar with neighborhood celebrations, but this was on a completely different and disruptive level. The food overall was just okay. The one saving grace was the snack bar, which served delicious hamburgers and fries. Sadly, they closed at 5 PM, limiting the enjoyment. If you're traveling with kids, do NOT stay at Cancun Bay Resort. The environment is not child-friendly, the accommodations are subpar, and the disruptions are frequent. If you value comfort, quality, and peace of mind, spend a little more and stay somewhere that actually delivers what it promises.
I did extensive research before booking Cancun Bay Resort and was initially comforted by the many positive reviews. Unfortunately, my experience did not match the praise. The atmosphere was overwhelmingly dominated by rowdy adults clearly there to party. Inappropriate conversations and foul language were common, even in the presence of children. It was uncomfortable and frankly, gross. Our suite was in unacceptable condition. There was a hole in one of the doors. Even worse, we spotted roaches. The cleanliness and upkeep were far below standard. At one point the water shut off entirely. When we went to the front desk, another guest was already there – furious – because this had happened multiple times during her trip. Friday night at 9 PM, the hotel next door blasted an extremely loud musical show that made it feel like we were sleeping inside a concert venue. I’m Mexican and very familiar with neighborhood celebrations, but this was on a completely different and disruptive level. The food overall was just okay. The one saving grace was the snack bar, which served delicious hamburgers and fries. Sadly, they closed at 5 PM, limiting the enjoyment. If you're traveling with kids, do NOT stay at Cancun Bay Resort. The environment is not child-friendly, the accommodations are subpar, and the disruptions are frequent. If you value comfort, quality, and peace of mind, spend a little more and stay somewhere that actually delivers what it promises.
8
JESSICA
23 nov 2025
·
Se alojó 3 noches
Clean room and grounds. Service staff was hustling while front desk staff was not (didn’t seem to care much). In a safe area even though it’s at the end of the hotel zone. Great paved running path right in front of hotel. Food was varied and tasty. Drinks were non stop. Beach was small and there’s not really a place to actually swim…you wade and do more than anything. Nice hammocks both in and out of the water. Swim up bar was advertised as a jacuzzi but was not warm. Overall a great stay.
Clean room and grounds. Service staff was hustling while front desk staff was not (didn’t seem to care much). In a safe area even though it’s at the end of the hotel zone. Great paved running path right in front of hotel. Food was varied and tasty. Drinks were non stop. Beach was small and there’s not really a place to actually swim…you wade and do more than anything. Nice hammocks both in and out of the water. Swim up bar was advertised as a jacuzzi but was not warm. Overall a great stay.
10
Alfredo Acosta
22 mar 2025
·
Se alojó 4 noches
This is a smaller property, it was exceptionally clean and well maintained.
This is a smaller property, it was exceptionally clean and well maintained.
4
Alysha
29 jun 2025
·
Se alojó 4 noches
The property is pretty good, rooms are very basic just a bed and a tv nothing to spectacular. On the first night we requested blankets because the room was cold and we were given two mattress protectors instead of blankets. The next day we requested pool towels and were told that they would deliver the towels to us by the pool. The towels never came. There are two pools as well as an adult jacuzzi area with a swim up bar. The water in the jacuzzi area always seemed to have some sort of white film floating around no matter what time if the day you went. All of the staff at the swim up bar were amazing!! Day 3 our room wasn’t cleaned after coming back from an excursion so we had no clean bath towels or toilet paper. All communications are through what’s app, so I made a request via what’s app for those items I spoke with some who said they would bring them up. An hour later still nothing, so I sent another message that was read and ignored, then another that was read and ignored. I then went to the front desk where I was given toilet paper and pool towels because they didn’t have any bath towels available. Now for the food. There is absolutely nothing edible on the resort. They advertise 5 restaurants on site, during our 5 day stay only 3 of the 5 opened. The buffet was small 1grain option, 1 meat option, a veggie option and a salad bar with NO FRUIT IN SIGHT. I was forced to eat out every meal for the 5 days there because the options are horrible.
The property is pretty good, rooms are very basic just a bed and a tv nothing to spectacular. On the first night we requested blankets because the room was cold and we were given two mattress protectors instead of blankets. The next day we requested pool towels and were told that they would deliver the towels to us by the pool. The towels never came. There are two pools as well as an adult jacuzzi area with a swim up bar. The water in the jacuzzi area always seemed to have some sort of white film floating around no matter what time if the day you went. All of the staff at the swim up bar were amazing!! Day 3 our room wasn’t cleaned after coming back from an excursion so we had no clean bath towels or toilet paper. All communications are through what’s app, so I made a request via what’s app for those items I spoke with some who said they would bring them up. An hour later still nothing, so I sent another message that was read and ignored, then another that was read and ignored. I then went to the front desk where I was given toilet paper and pool towels because they didn’t have any bath towels available. Now for the food. There is absolutely nothing edible on the resort. They advertise 5 restaurants on site, during our 5 day stay only 3 of the 5 opened. The buffet was small 1grain option, 1 meat option, a veggie option and a salad bar with NO FRUIT IN SIGHT. I was forced to eat out every meal for the 5 days there because the options are horrible.
10
Jessica
8 ago 2025
·
Se alojó 3 noches
This property was amazing! I am still in awe at the cleanliness, upkeep of facilities, staff friendliness, and overall vibe! It was my daughter’s first time in Mexico and staying at a resort and she made so many friends who even taught her how to swim! I look forward to coming back soon. I highly recommend!!!!!
This property was amazing! I am still in awe at the cleanliness, upkeep of facilities, staff friendliness, and overall vibe! It was my daughter’s first time in Mexico and staying at a resort and she made so many friends who even taught her how to swim! I look forward to coming back soon. I highly recommend!!!!!
6
Jinisha Santy
20 ago 2025
·
Se alojó 1 noche
My room was in a area where there was strong sewage smell.
My room was in a area where there was strong sewage smell.
2
Christopher
10 nov 2025
·
Se alojó 1 noche
Terrible accommodations, terrible service, the bed sheets were old, my bed had hair on it when I arrived. Toilet barely flushed. 100% do not recommend. Giving only 1 star because the buffet was nice other than that the food was also not good.
Terrible accommodations, terrible service, the bed sheets were old, my bed had hair on it when I arrived. Toilet barely flushed. 100% do not recommend. Giving only 1 star because the buffet was nice other than that the food was also not good.
8
Shahrzad
9 nov 2025
·
Se alojó 5 noches
I stayed at Cancún Bay Resort for five nights and really enjoyed my stay. The hotel is small but has everything you need — comfortable, cozy, and clean. The atmosphere feels peaceful and welcoming, perfect for relaxing after a day out. The food was tasty with a good variety every day. Overall, a lovely little place in Cancún that I’d definitely recommend!
I stayed at Cancún Bay Resort for five nights and really enjoyed my stay. The hotel is small but has everything you need — comfortable, cozy, and clean. The atmosphere feels peaceful and welcoming, perfect for relaxing after a day out. The food was tasty with a good variety every day. Overall, a lovely little place in Cancún that I’d definitely recommend!
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son básicas y anticuadas; la distribución y las vistas varían ampliamente, y algunas dan a la calle o al ruido de locales. Las suites ofrecen más espacio, pero se informan problemas de mantenimiento y fallos ocasionales en el aire acondicionado o los baños.
Reseñas de huéspedes relacionadas
6
Genesis
26 oct 2024
·
Se alojó 5 noches
I was here for 4 nights. For the price, this was 3.5 stars. PROS: - safe location - bar was good - beach access and pool was very beautiful and nice - food hours were great - decently sized rooms - nice balcony for every room - the outside resturant food and breakfast is good - affordable CONS: - the buffet was ok. Everything tasted about the same. Reminded me of my college dining hall ( current college student) - it is a bit hard to get a reservation for their ONE resturant they have. You have to ask guest services in person. It is a bit annoying/ inconvenient because you can\'t call or make a reservation online. I usually spent my mornings outside of the hotel and when I came back, it would be full. - service at the buffet was not consistent. My boyfriend and I were the only ones there and the servers did not ask if we wanted any drinks until we finished our meals. It is not self service beverages. For breakfast, I would not get asked if I wanted a coffee or water like everyone else. I would have to ask myself. - there are ants in the rooms. The housekeeper did come and "get rid of them" but they came back after a few hours. I did not bring food into the room. - housekeepers are not consistent with which time they come clean. Sometimes 10am, others 8pm. They do not come back if you ask them to be back later. Overall, I would recommend this resort if it is in your price range and want nice beach access. Bus stops are nearby.
I was here for 4 nights. For the price, this was 3.5 stars. PROS: - safe location - bar was good - beach access and pool was very beautiful and nice - food hours were great - decently sized rooms - nice balcony for every room - the outside resturant food and breakfast is good - affordable CONS: - the buffet was ok. Everything tasted about the same. Reminded me of my college dining hall ( current college student) - it is a bit hard to get a reservation for their ONE resturant they have. You have to ask guest services in person. It is a bit annoying/ inconvenient because you can\'t call or make a reservation online. I usually spent my mornings outside of the hotel and when I came back, it would be full. - service at the buffet was not consistent. My boyfriend and I were the only ones there and the servers did not ask if we wanted any drinks until we finished our meals. It is not self service beverages. For breakfast, I would not get asked if I wanted a coffee or water like everyone else. I would have to ask myself. - there are ants in the rooms. The housekeeper did come and "get rid of them" but they came back after a few hours. I did not bring food into the room. - housekeepers are not consistent with which time they come clean. Sometimes 10am, others 8pm. They do not come back if you ask them to be back later. Overall, I would recommend this resort if it is in your price range and want nice beach access. Bus stops are nearby.
10
maria
12 dic 2024
·
Se alojó 7 noches
The property wasn’t that big but it was beautiful. The standard room was very small you couldn’t walk without banging into the furniture. The shower was the size of small closet amd it had a very small curtain. My room was upgraded and I got a two bedroom room. Beautiful and big. The water from the shower was cold. I have to praise the staff. They were excellent. The staff was very nice and their service was excellent. They cleaned my room everyday. In the dining room and pool staff was excellent. They were constantly asking if I needed anything. The food from the hotel was very good . The only complain I have it’s the entertainment. They don’t have shows. They only have karaoke and a singer to perform three times a week. The singer was great. The hotel it’s at the end of zona hotelera away from others hotels and everything. Nothing around! You have to take a bus to go anywhere. The beach was small but it was kept nice and clean. There were plenty of chairs and umbrellas around to seat and the servers were constantly bringing you food and drinks if you asked. Excellent staff and service. There was fun by the pool with games, Zumba, volleyball, etc. Again I praised the staff. Excellent service!
The property wasn’t that big but it was beautiful. The standard room was very small you couldn’t walk without banging into the furniture. The shower was the size of small closet amd it had a very small curtain. My room was upgraded and I got a two bedroom room. Beautiful and big. The water from the shower was cold. I have to praise the staff. They were excellent. The staff was very nice and their service was excellent. They cleaned my room everyday. In the dining room and pool staff was excellent. They were constantly asking if I needed anything. The food from the hotel was very good . The only complain I have it’s the entertainment. They don’t have shows. They only have karaoke and a singer to perform three times a week. The singer was great. The hotel it’s at the end of zona hotelera away from others hotels and everything. Nothing around! You have to take a bus to go anywhere. The beach was small but it was kept nice and clean. There were plenty of chairs and umbrellas around to seat and the servers were constantly bringing you food and drinks if you asked. Excellent staff and service. There was fun by the pool with games, Zumba, volleyball, etc. Again I praised the staff. Excellent service!
8
Misty
16 ago 2025
·
Se alojó 1 noche
I traveled solo, so I got a basic standard room. It faced the main road and was very noisy at night, so it was difficult to sleep sometimes. View was a brick wall and and an AC. Room was ok for a shot trip so I made due. Staff were all very tentative and friendly. Buffett was the same food, just disguised differently each meal, but filled me. If you’re a foodie definitely not for you. Overall a good place to stay for the value.
I traveled solo, so I got a basic standard room. It faced the main road and was very noisy at night, so it was difficult to sleep sometimes. View was a brick wall and and an AC. Room was ok for a shot trip so I made due. Staff were all very tentative and friendly. Buffett was the same food, just disguised differently each meal, but filled me. If you’re a foodie definitely not for you. Overall a good place to stay for the value.
6
Cam Tu
5 nov 2025
·
Se alojó 4 noches
staying in this resort twice and everything is good. just hope they improve their food options. Same everytime.
staying in this resort twice and everything is good. just hope they improve their food options. Same everytime.
4
Melissa
5 dic 2024
·
Se alojó 4 noches
It was mediocre from the start. Typically if you arrive before check-in you can still use the pool and get drinks. They would not allow us to. We had to go to the beach and wait so that was a bummer. We were travelling with our four kids so they were hungry from flying all night. Eventually I asked can we have something to drink and they let us, but weren\'t exactly thrilled. I was told no bottled water. The food choices were slim. We did like the BBQ dinner, but it was the only meal everyone ate and actually enjoyed it. I was shocked no guacamole at the whole "resort." No mimosas before 11- not a huge issue but such a bummer because it was my birthday and I was looking forward to it. We had the grand suite and it is severely damaged. We travel to Cancun annually and like the area, but this was collectively our least favorite trip. It was still Cancun and vacation so we made the best, but sure wouldn\'t choose to stay here again. Not really impressed at all.
It was mediocre from the start. Typically if you arrive before check-in you can still use the pool and get drinks. They would not allow us to. We had to go to the beach and wait so that was a bummer. We were travelling with our four kids so they were hungry from flying all night. Eventually I asked can we have something to drink and they let us, but weren\'t exactly thrilled. I was told no bottled water. The food choices were slim. We did like the BBQ dinner, but it was the only meal everyone ate and actually enjoyed it. I was shocked no guacamole at the whole "resort." No mimosas before 11- not a huge issue but such a bummer because it was my birthday and I was looking forward to it. We had the grand suite and it is severely damaged. We travel to Cancun annually and like the area, but this was collectively our least favorite trip. It was still Cancun and vacation so we made the best, but sure wouldn\'t choose to stay here again. Not really impressed at all.
6
Alejandro
9 nov 2025
·
Se alojó 4 noches
Staff was extremely good. 10/10. They treated us like kings. Rooms are out of a date but have good prices, could have better bathroom and toilet. The only bad thing is that there is no 24hrs bar, it closes at 11:00pm
Staff was extremely good. 10/10. They treated us like kings. Rooms are out of a date but have good prices, could have better bathroom and toilet. The only bad thing is that there is no 24hrs bar, it closes at 11:00pm
8
Misty
16 ago 2025
·
Se alojó 3 noches
Room was basic standard room overlooking an AC and 1/2 brick wall it was facing the street so was noisy at night and difficult to sleep. But I made due since it was a short trip (3 days). Staff at bar/beach/buffet were all very tentative. Need more umbrellas at the beach, had to get there early to secure one. Pool area was clean and had a few activities to participate in during afternoon hours. Overall good stay for the cost
Room was basic standard room overlooking an AC and 1/2 brick wall it was facing the street so was noisy at night and difficult to sleep. But I made due since it was a short trip (3 days). Staff at bar/beach/buffet were all very tentative. Need more umbrellas at the beach, had to get there early to secure one. Pool area was clean and had a few activities to participate in during afternoon hours. Overall good stay for the cost
6
Laura
19 abr 2025
·
Se alojó 7 noches
The resort is dated but the rooms are very spacious. The beach is almost non existent and the dining options are limited. However, the staff is amazing and the grounds are clean. It's a budget and family friendly property.
The resort is dated but the rooms are very spacious. The beach is almost non existent and the dining options are limited. However, the staff is amazing and the grounds are clean. It's a budget and family friendly property.
8
David
7 ene 2025
·
Se alojó 8 noches
This is the most honest opinion I can give about tgis property, if you gotten a room on the first floor this is a 2-3 star resort. If you have a room on any of the upper floors thid is a 3-4 star resort. Keep in mind I only had the opportunity to stay in one room on the first floor, and one on the third. This was due to the fact that I had been sold on a 4 star experience, but started out with something like a 2.5 star on the first floor. I taled to expedia about the multiple concerns I had had with my first floor room regarding mold, mildew, and what I felt most important not a properly locking patio sliding door. I did attempt to have "maintenance" fix this, but the response I got was dont pull the sliding door so hard. To me that wasnt a sufficient response being that anybody with ill intent is not going to try to jimmy the sliding door nicely. At that point Id had enough and demanded to speak directly to the manager Juan. This is when my trip got better, he had us moved to an upper floor with a nice ocean view, clean, spacious, no mold, no mildew. The way I see it is the lower levels are for the "budget friendly" traveler, or those young enough not to care about having proper accommodations because they are just there to party, in which case when I was a younger travelling party animal the lower level would have been fine. That the short version of what I have to say about the property and room accommodations. This is not a 5star resort, anywhere from 2.5to4 based on room
This is the most honest opinion I can give about tgis property, if you gotten a room on the first floor this is a 2-3 star resort. If you have a room on any of the upper floors thid is a 3-4 star resort. Keep in mind I only had the opportunity to stay in one room on the first floor, and one on the third. This was due to the fact that I had been sold on a 4 star experience, but started out with something like a 2.5 star on the first floor. I taled to expedia about the multiple concerns I had had with my first floor room regarding mold, mildew, and what I felt most important not a properly locking patio sliding door. I did attempt to have "maintenance" fix this, but the response I got was dont pull the sliding door so hard. To me that wasnt a sufficient response being that anybody with ill intent is not going to try to jimmy the sliding door nicely. At that point Id had enough and demanded to speak directly to the manager Juan. This is when my trip got better, he had us moved to an upper floor with a nice ocean view, clean, spacious, no mold, no mildew. The way I see it is the lower levels are for the "budget friendly" traveler, or those young enough not to care about having proper accommodations because they are just there to party, in which case when I was a younger travelling party animal the lower level would have been fine. That the short version of what I have to say about the property and room accommodations. This is not a 5star resort, anywhere from 2.5to4 based on room
8
Merhawit
15 abr 2025
·
Se alojó 4 noches
My friends and I stayed here for spring break and the master suite was great and spacious! The bathroom smelled a little weird but the resort is so beautiful. Food wasn’t that for an all inclusive I would stay here again!
My friends and I stayed here for spring break and the master suite was great and spacious! The bathroom smelled a little weird but the resort is so beautiful. Food wasn’t that for an all inclusive I would stay here again!
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Servicio
El personal es ampliamente elogiado como amable y trabajador en bares, animación y limpieza. Sin embargo, el servicio de recepción puede ser inconsistente y las insistentes ofertas de venta del servicio de conserjería pueden resultar molestas para algunos.
Reseñas de huéspedes relacionadas
6
Denille Trendi
20 ene 2025
·
Se alojó 7 noches
Liked-most staff were very welcoming and accommodating, beach was kept in excellent condition. Specialty restaurants of Japanese, bbq and Italian were great, the service exceptional! Memorized several peoples drink orders through the week, brought another just as you were finishing. Did not like-immediately greeted guest services by an invitation to a time share and weren’t providing service after refusing. We were there as a family and did not want to sacrifice a morning of time we planned to spend with our children, yet were then turned down/misinformed/given the run around to make special restaurant arrangements already included in the package we purchased. The excursions staff member much more respectful of letting us decide/discuss what excision we wanted. Buffet was repetitive, every day mostly same thing or trying to use up supplies from night before. Specialty restaurant nights broke up eating the same meals everyday, basic tasting, limited or no spices. Limited food options at points needing to know when what place was open, what it offered when…not really something you think of on vacation. Food was really the big let down of the week, as a basic example not being able to get guacamole in Mexico was a first time for us after staying several other locations. The other down fall was not on Cancun bay, the resort 2 down that played musics until 2-3am, we kept the windows closed and it was quiet enough to sleep. Just nice to be able to listen to the waves.
Liked-most staff were very welcoming and accommodating, beach was kept in excellent condition. Specialty restaurants of Japanese, bbq and Italian were great, the service exceptional! Memorized several peoples drink orders through the week, brought another just as you were finishing. Did not like-immediately greeted guest services by an invitation to a time share and weren’t providing service after refusing. We were there as a family and did not want to sacrifice a morning of time we planned to spend with our children, yet were then turned down/misinformed/given the run around to make special restaurant arrangements already included in the package we purchased. The excursions staff member much more respectful of letting us decide/discuss what excision we wanted. Buffet was repetitive, every day mostly same thing or trying to use up supplies from night before. Specialty restaurant nights broke up eating the same meals everyday, basic tasting, limited or no spices. Limited food options at points needing to know when what place was open, what it offered when…not really something you think of on vacation. Food was really the big let down of the week, as a basic example not being able to get guacamole in Mexico was a first time for us after staying several other locations. The other down fall was not on Cancun bay, the resort 2 down that played musics until 2-3am, we kept the windows closed and it was quiet enough to sleep. Just nice to be able to listen to the waves.
10
Laura
31 dic 2024
·
Se alojó 3 noches
We loved our stay at the Cancun Bay Hotel. All the staff took great care of us. They offered tour packages (including a trip to Isla de Mujeres) and we loved everything! My husband and I will definitely be back! We would especially like to thank Alexandre Sanches (front desk agent) who checked us in and out, he provided an extraordinary service!
We loved our stay at the Cancun Bay Hotel. All the staff took great care of us. They offered tour packages (including a trip to Isla de Mujeres) and we loved everything! My husband and I will definitely be back! We would especially like to thank Alexandre Sanches (front desk agent) who checked us in and out, he provided an extraordinary service!
6
Phuc
4 ene 2025
·
Se alojó 4 noches
We had a great experience much thanks to the wonderful and dedicated staff at the restaurant and at the bars. The front desk were not as friendly and the people at the registration desk were pushy with sales. The same people Gave us wrong information about when to register for dinner so we never got to enjoy the bbq or la vista staying there for 5 nights. We kept going in circles and perhaps that could have been a language barrier. Perhaps more friendly and clear communication would help our experience. The hotel was very slippery with the rain coming in. Tough for our aging parents to walk around. We did not have a phone in our room. The AC unit had condensation that would leak inside the room and onto the steps going down onto the floors of the bedroom. Water from the rain leaked into the ceiling of the kitchen. The walls had some water in it for the master bedroom. The cleaning stuff was friendly, and also the gentleman who always came to stock. The drinks was great with so many options in Cancun. We would definitely definitely try another hotel next time.
We had a great experience much thanks to the wonderful and dedicated staff at the restaurant and at the bars. The front desk were not as friendly and the people at the registration desk were pushy with sales. The same people Gave us wrong information about when to register for dinner so we never got to enjoy the bbq or la vista staying there for 5 nights. We kept going in circles and perhaps that could have been a language barrier. Perhaps more friendly and clear communication would help our experience. The hotel was very slippery with the rain coming in. Tough for our aging parents to walk around. We did not have a phone in our room. The AC unit had condensation that would leak inside the room and onto the steps going down onto the floors of the bedroom. Water from the rain leaked into the ceiling of the kitchen. The walls had some water in it for the master bedroom. The cleaning stuff was friendly, and also the gentleman who always came to stock. The drinks was great with so many options in Cancun. We would definitely definitely try another hotel next time.
8
Gayle
9 nov 2025
·
Se alojó 6 noches
Front desk very friendly & helpful. Bartenders are the best! So friendly & personable. Very attentive!! Buffet staff not very friendly sometimes never even came to our table. Cleaning staff came everyday but sometimes did replace towels or toilet paper. Resort could definitely use some TLC!
Front desk very friendly & helpful. Bartenders are the best! So friendly & personable. Very attentive!! Buffet staff not very friendly sometimes never even came to our table. Cleaning staff came everyday but sometimes did replace towels or toilet paper. Resort could definitely use some TLC!
10
Azahea
28 jul 2025
·
Se alojó 3 noches
Hotel with all inclusive service. Great staff and clean premises. Nearby to amenties like starbucks, oxo, etc.
Hotel with all inclusive service. Great staff and clean premises. Nearby to amenties like starbucks, oxo, etc.
4
Antonella Chisesi
8 ago 2025
·
Se alojó 5 noches
Was very unhappy with the stafff and service.
Was very unhappy with the stafff and service.
8
JESSICA
23 nov 2025
·
Se alojó 3 noches
Clean room and grounds. Service staff was hustling while front desk staff was not (didn’t seem to care much). In a safe area even though it’s at the end of the hotel zone. Great paved running path right in front of hotel. Food was varied and tasty. Drinks were non stop. Beach was small and there’s not really a place to actually swim…you wade and do more than anything. Nice hammocks both in and out of the water. Swim up bar was advertised as a jacuzzi but was not warm. Overall a great stay.
Clean room and grounds. Service staff was hustling while front desk staff was not (didn’t seem to care much). In a safe area even though it’s at the end of the hotel zone. Great paved running path right in front of hotel. Food was varied and tasty. Drinks were non stop. Beach was small and there’s not really a place to actually swim…you wade and do more than anything. Nice hammocks both in and out of the water. Swim up bar was advertised as a jacuzzi but was not warm. Overall a great stay.
10
Tyler
17 nov 2025
·
Se alojó 3 noches
Friendly staff, I didnt use the amenities much but they were really nice. Everything was so clean and a very good vibe. An amazing trip and will definitely come back again! I left to explore the areas mostly but it was really nice to come back to the Amazing food and beverage options! I like how they rotate the food options and restaurants open. Its a super relaxing environment and most helpful staff ive ever experienced! There are plenty of places to go shopping around and many awesome views. The perfect location. The karaoke was fun to listen to a lot of talented people were singing and elevated the experience. I really enjoyed my stay!
Friendly staff, I didnt use the amenities much but they were really nice. Everything was so clean and a very good vibe. An amazing trip and will definitely come back again! I left to explore the areas mostly but it was really nice to come back to the Amazing food and beverage options! I like how they rotate the food options and restaurants open. Its a super relaxing environment and most helpful staff ive ever experienced! There are plenty of places to go shopping around and many awesome views. The perfect location. The karaoke was fun to listen to a lot of talented people were singing and elevated the experience. I really enjoyed my stay!
10
srinivasarao
18 nov 2025
·
Se alojó 4 noches
Great place to stay, Staff is very nice and friendly.
Great place to stay, Staff is very nice and friendly.
10
Antonio
21 feb 2025
·
Se alojó 6 noches
Everyone at Cancun Bay was very friendly, polite and helpful. Leo at the reception area, Rafaela kept our room clean, Anahi and Enrique the waitresses by the pool were on top of keeping us hydrated. Dayana and Dreidis kept us very busy with the games and Zumba. The entertainment was good. I’m definitely coming back! I only wished they had guacamole and chip!!
Everyone at Cancun Bay was very friendly, polite and helpful. Leo at the reception area, Rafaela kept our room clean, Anahi and Enrique the waitresses by the pool were on top of keeping us hydrated. Dayana and Dreidis kept us very busy with the games and Zumba. The entertainment was good. I’m definitely coming back! I only wished they had guacamole and chip!!
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Ubicación
Conveniente y generalmente seguro, con fácil acceso a las líneas de autobús y cercanía al ferry a Isla Mujeres y al centro. La playa está situada en la bahía, por lo que el espacio para nadar es limitado.
Reseñas de huéspedes relacionadas
8
Paul
15 oct 2025
·
Se alojó 2 noches
The staff was very friendly. The building is old, derelict, needs a lot of minor repairs. It was affordable and close to the ADO bus station, which is what I needed. I had a great time there.
The staff was very friendly. The building is old, derelict, needs a lot of minor repairs. It was affordable and close to the ADO bus station, which is what I needed. I had a great time there.
8
Misty
16 ago 2025
·
Se alojó 1 noche
I traveled solo, so I got a basic standard room. It faced the main road and was very noisy at night, so it was difficult to sleep sometimes. View was a brick wall and and an AC. Room was ok for a shot trip so I made due. Staff were all very tentative and friendly. Buffett was the same food, just disguised differently each meal, but filled me. If you’re a foodie definitely not for you. Overall a good place to stay for the value.
I traveled solo, so I got a basic standard room. It faced the main road and was very noisy at night, so it was difficult to sleep sometimes. View was a brick wall and and an AC. Room was ok for a shot trip so I made due. Staff were all very tentative and friendly. Buffett was the same food, just disguised differently each meal, but filled me. If you’re a foodie definitely not for you. Overall a good place to stay for the value.
10
Richard
24 nov 2025
·
Se alojó 3 noches
The hotel is in safe location. The room was adequate and clean. Staff was accommodating and pleasant. A nice variety of food options, breakfast was my favorite! I would stay at Cancun Bay All Inclusive again.
The hotel is in safe location. The room was adequate and clean. Staff was accommodating and pleasant. A nice variety of food options, breakfast was my favorite! I would stay at Cancun Bay All Inclusive again.
8
Eliana
12 jun 2025
·
Se alojó 2 noches
Comfortable stay, but beach access is limited The hotel was comfortable, with clean rooms and good service. Overall, I had a pleasant stay. However, it’s located near a pier, and the beach area is very small, making it difficult to swim. If you’re looking for a place to relax, it’s great—but not ideal if swimming at the beach is a priority.
Comfortable stay, but beach access is limited The hotel was comfortable, with clean rooms and good service. Overall, I had a pleasant stay. However, it’s located near a pier, and the beach area is very small, making it difficult to swim. If you’re looking for a place to relax, it’s great—but not ideal if swimming at the beach is a priority.
8
Yolanda
3 ago 2025
·
Se alojó 1 noche
La relación calidad - precio es buena, es un hotel sencillo pero cómodo, cumple con lo que ofrece y los huéspedes a pesar de ser familias en su mayoría, son bastante tranquilos. Muy recomendable para descansar o un finde de amigos/familia.
La relación calidad - precio es buena, es un hotel sencillo pero cómodo, cumple con lo que ofrece y los huéspedes a pesar de ser familias en su mayoría, son bastante tranquilos. Muy recomendable para descansar o un finde de amigos/familia.
10
Azahea
28 jul 2025
·
Se alojó 3 noches
Hotel with all inclusive service. Great staff and clean premises. Nearby to amenties like starbucks, oxo, etc.
Hotel with all inclusive service. Great staff and clean premises. Nearby to amenties like starbucks, oxo, etc.
8
JESSICA
23 nov 2025
·
Se alojó 3 noches
Clean room and grounds. Service staff was hustling while front desk staff was not (didn’t seem to care much). In a safe area even though it’s at the end of the hotel zone. Great paved running path right in front of hotel. Food was varied and tasty. Drinks were non stop. Beach was small and there’s not really a place to actually swim…you wade and do more than anything. Nice hammocks both in and out of the water. Swim up bar was advertised as a jacuzzi but was not warm. Overall a great stay.
Clean room and grounds. Service staff was hustling while front desk staff was not (didn’t seem to care much). In a safe area even though it’s at the end of the hotel zone. Great paved running path right in front of hotel. Food was varied and tasty. Drinks were non stop. Beach was small and there’s not really a place to actually swim…you wade and do more than anything. Nice hammocks both in and out of the water. Swim up bar was advertised as a jacuzzi but was not warm. Overall a great stay.
10
Virgilio
5 jun 2025
·
Se alojó 4 noches
What I found unique about this hotel is the balance between cost and quality, I think it's fair. Dining options were really nice, hotel's personnel is very helpful, and the facilities and rooms are very nice. I liked that the beach was the best in comparison to hotels nearby.
What I found unique about this hotel is the balance between cost and quality, I think it's fair. Dining options were really nice, hotel's personnel is very helpful, and the facilities and rooms are very nice. I liked that the beach was the best in comparison to hotels nearby.
8
Guojun
4 nov 2025
·
Se alojó 5 noches
Pools are next to restaurants and bars. The pool in the resort is more standard for swimming, the two shallow pools near the beach are for drink and play. Room is clean. Resort is on the north of the hotel zone and close to downtown (3km, 30-40 minutes walking distance). Buses stops are near by and is easy to go around zone and to the downtown. Money exchange is at southbound bus stop (cross the street) with reasonable rate (Hotel can also make exchange but the rate is only good for taking the bus - 1:16, $3 is good for two round trip bus fares. Downtown stores has better exchange rate, and airport is even better.). Food is so so if you are not stay in the hotel all the time. The restaurants are closed most of days in the week we were there except the buffet :-( Only Sushi is good at Japanese restaurant, then main course flavor is mixed Tai and Korean, not Japanese. The Italian restaurant only served with Pizza.
Pools are next to restaurants and bars. The pool in the resort is more standard for swimming, the two shallow pools near the beach are for drink and play. Room is clean. Resort is on the north of the hotel zone and close to downtown (3km, 30-40 minutes walking distance). Buses stops are near by and is easy to go around zone and to the downtown. Money exchange is at southbound bus stop (cross the street) with reasonable rate (Hotel can also make exchange but the rate is only good for taking the bus - 1:16, $3 is good for two round trip bus fares. Downtown stores has better exchange rate, and airport is even better.). Food is so so if you are not stay in the hotel all the time. The restaurants are closed most of days in the week we were there except the buffet :-( Only Sushi is good at Japanese restaurant, then main course flavor is mixed Tai and Korean, not Japanese. The Italian restaurant only served with Pizza.
10
Alfonso
28 nov 2025
·
Se alojó 4 noches
Nice, clean, close to the beach. Close to town. Good things around it.
Nice, clean, close to the beach. Close to town. Good things around it.
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Comida
La oferta gastronómica es el motivo de la mayoría de las quejas: el buffet es repetitivo con variedad limitada, los restaurantes a la carta requieren reservas anticipadas y no están abiertos todos los días, y las bebidas utilizan alcoholes básicos. Algunos huéspedes aún disfrutaron de ciertas comidas y bocadillos.
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6
Sophie
15 nov 2025
·
Se alojó 3 noches
Hotel was clean and facilities were okay, but the food was very average (and there was not much variety), the service was very average, the beach area was very small and the entertainment was, again, very average. Also we’re unsure if it was the food or ice cubes but we both had upset stomachs from about 24 hours after we arrived until when we left (nothing severe but enough to cause discomfort and inconvenience). It wasn’t horrific for a 3 day stay for us but I wouldn’t want to stay any longer, personally. For us, it felt like more of a 3 star than a 4 star resort.
Hotel was clean and facilities were okay, but the food was very average (and there was not much variety), the service was very average, the beach area was very small and the entertainment was, again, very average. Also we’re unsure if it was the food or ice cubes but we both had upset stomachs from about 24 hours after we arrived until when we left (nothing severe but enough to cause discomfort and inconvenience). It wasn’t horrific for a 3 day stay for us but I wouldn’t want to stay any longer, personally. For us, it felt like more of a 3 star than a 4 star resort.
8
tihare
16 abr 2025
·
Se alojó 4 noches
The all-in was very nice, nice beach, nice pool. The buffet was good as well and open for most part of the day - but on top of the buffet, there was only one à la carte restorant open for dinner, but they don't have enough space for all guest, so you have to reserve a spot each day. To make a reservation, you need to be in line at 8:30 AM at the reception. Also, the tours/activities offered at the hotel, are way more expensive than reserving somewhere else. The hotel is very close to the ferry that takes you to isla mujeres! You can also take the bus to Cancun (12 pesos per person) - much cheaper than a taxi! Recommended for short stays.
The all-in was very nice, nice beach, nice pool. The buffet was good as well and open for most part of the day - but on top of the buffet, there was only one à la carte restorant open for dinner, but they don't have enough space for all guest, so you have to reserve a spot each day. To make a reservation, you need to be in line at 8:30 AM at the reception. Also, the tours/activities offered at the hotel, are way more expensive than reserving somewhere else. The hotel is very close to the ferry that takes you to isla mujeres! You can also take the bus to Cancun (12 pesos per person) - much cheaper than a taxi! Recommended for short stays.
10
Elizabeth
20 ago 2025
·
Se alojó 4 noches
I had a nice time! If you go there with the expectations that the property is a little older and the rooms are basic you will be satisfied. I am glad I didnt up upgrading to the ocean view because I dont think it'd be worth it. The service was really great! Very prompt and friendly. I also think the food was good and there was a nice variety.
I had a nice time! If you go there with the expectations that the property is a little older and the rooms are basic you will be satisfied. I am glad I didnt up upgrading to the ocean view because I dont think it'd be worth it. The service was really great! Very prompt and friendly. I also think the food was good and there was a nice variety.
6
TEANI
24 nov 2025
·
Se alojó 4 noches
the room was good but the food was disapointing
the room was good but the food was disapointing
4
Stacie
18 sept 2025
·
Se alojó 4 noches
Food was horrible says has 3 restaurants only one was opened buffet style they had one night you can order from menu and a steak was an extra $130 even though it’s supposed to be all inclusive. Nothing to do when it rains out. Pools close way to early 6pm and 8pm. Would not stay here again. Beware of the guys selling tickets on beach for ferry if it’s cancelled they don’t give you your money back.
Food was horrible says has 3 restaurants only one was opened buffet style they had one night you can order from menu and a steak was an extra $130 even though it’s supposed to be all inclusive. Nothing to do when it rains out. Pools close way to early 6pm and 8pm. Would not stay here again. Beware of the guys selling tickets on beach for ferry if it’s cancelled they don’t give you your money back.
8
JESSICA
23 nov 2025
·
Se alojó 3 noches
Clean room and grounds. Service staff was hustling while front desk staff was not (didn’t seem to care much). In a safe area even though it’s at the end of the hotel zone. Great paved running path right in front of hotel. Food was varied and tasty. Drinks were non stop. Beach was small and there’s not really a place to actually swim…you wade and do more than anything. Nice hammocks both in and out of the water. Swim up bar was advertised as a jacuzzi but was not warm. Overall a great stay.
Clean room and grounds. Service staff was hustling while front desk staff was not (didn’t seem to care much). In a safe area even though it’s at the end of the hotel zone. Great paved running path right in front of hotel. Food was varied and tasty. Drinks were non stop. Beach was small and there’s not really a place to actually swim…you wade and do more than anything. Nice hammocks both in and out of the water. Swim up bar was advertised as a jacuzzi but was not warm. Overall a great stay.
6
Baldeep
30 nov 2025
·
Se alojó 6 noches
Room was clean and staff were very friendly and helpful. Food options were not so good plus very few pool side activities. We will not be coming back.
Room was clean and staff were very friendly and helpful. Food options were not so good plus very few pool side activities. We will not be coming back.
6
Florian
19 dic 2025
·
Se alojó 3 noches
Room and place is ok , food was basic ,no variety every day same deserts ,not even a capucino plus entertainment really is a jock no admosfete no nothing , they need a creavity at the meniu at least once to eat beef ....personal excelent , location and amenities are good
Room and place is ok , food was basic ,no variety every day same deserts ,not even a capucino plus entertainment really is a jock no admosfete no nothing , they need a creavity at the meniu at least once to eat beef ....personal excelent , location and amenities are good
2
Chad
7 jul 2025
·
Se alojó 4 noches
I go to Mexico twice a year, this is the first time and this hotel and I will NEVER return! We booked this hotel for the 3 bedroom suite option, it was the only good thing. Here are my negatives for the property: 1. Only one restaurant a night open with VERY limited capacity, and only buffet option on Sunday! Get used to the buffet! 2. The buffet serves the same food all the time, and it's literally only 4 main course options for dinner! Extremely limited in selection! 3. Staff in dining area RARELY helps, I always had to track down my own drinks and condiments. 3. Pools are small! and one is basically indoors without a roof over it. 4. All pools close at 8 pm and all bars are closed by 11pm. 5. Only options for in room fridge are water and soda 6. Any name brand liquor is considered high shelf and requires to be paid for! This includes basics like Captain Morgan. The property is clean, there are some good staff, however everything is so limited it's just not worth it! Spend an extra $100 or $200 a person and get 10x the experience!
I go to Mexico twice a year, this is the first time and this hotel and I will NEVER return! We booked this hotel for the 3 bedroom suite option, it was the only good thing. Here are my negatives for the property: 1. Only one restaurant a night open with VERY limited capacity, and only buffet option on Sunday! Get used to the buffet! 2. The buffet serves the same food all the time, and it's literally only 4 main course options for dinner! Extremely limited in selection! 3. Staff in dining area RARELY helps, I always had to track down my own drinks and condiments. 3. Pools are small! and one is basically indoors without a roof over it. 4. All pools close at 8 pm and all bars are closed by 11pm. 5. Only options for in room fridge are water and soda 6. Any name brand liquor is considered high shelf and requires to be paid for! This includes basics like Captain Morgan. The property is clean, there are some good staff, however everything is so limited it's just not worth it! Spend an extra $100 or $200 a person and get 10x the experience!
8
Jose luis
9 ago 2025
·
Se alojó 7 noches
Had a great time with my family on vacation. Good for the price that was offered.What I wouldn't stay here again only because the buffet wasn't all that great. The restaurants were great. However the buffets could have better option. The activities were nice. Casino night was fun but could have had more tables
Had a great time with my family on vacation. Good for the price that was offered.What I wouldn't stay here again only because the buffet wasn't all that great. The restaurants were great. However the buffets could have better option. The activities were nice. Casino night was fun but could have had more tables
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Monserrat
18 sept 2026
·
Se alojó 2 noches
Excelente servicio y trato , contexto familiar, tranquilo, cuenta con dos albercas además que tiene vista al mar, súper recomendable
Excelente servicio y trato , contexto familiar, tranquilo, cuenta con dos albercas además que tiene vista al mar, súper recomendable
10
Oralia
9 ago 2026
·
Se alojó 4 noches
Te excelente. Hubo un detalle sobre la comodidad de la cama que nos resolvieron de inmediato. Excelente personal, sobre todo en el restaurante principal los meseros una chulada.
Te excelente. Hubo un detalle sobre la comodidad de la cama que nos resolvieron de inmediato. Excelente personal, sobre todo en el restaurante principal los meseros una chulada.
10
Yediel
6 jul 2026
·
Se alojó 3 noches
Muy mala atención la playa horrible. Muy pequeña y con mal olor a podrido
Muy mala atención la playa horrible. Muy pequeña y con mal olor a podrido
8
Jose
24 jun 2026
·
Se alojó 1 noche
Todo muy bien playa tranquila y no sargazo
Todo muy bien playa tranquila y no sargazo
10
Ernesto
19 jun 2026
·
Se alojó 4 noches
Todo la estancia fue formidable, el personal de servicio en general fue formidable, atentos, cordiales, la limpieza muy buena. Entre otras atenciones del personal se resalta la atención especial del agente de viajes Gamael, el agente conserge Sam, en la carpeta izel, y en prevención y mantenimiento Francisco, el camarero de la playa Javier Tuve problemas con el aire en la habitación y fue resuelto con inmediates, al igual con una ilumunaria interior de la misma manera también Por ser un hotel pequeño necesitara siempre mantener el mantenimiento de los equipos de aire, accesorios de baño como llaves de lavamanos reponerse, cortinas de baños, etc Sin embargo el personal de servicio de forma general se esmera por satisfacer siempre al cliente Muy buena la calidad y variedad de los alimentos, surtidos, variados con buen sabor Mi opinión general y sentido general en mi estancia, todo fue muy excelente y excepcional
Todo la estancia fue formidable, el personal de servicio en general fue formidable, atentos, cordiales, la limpieza muy buena. Entre otras atenciones del personal se resalta la atención especial del agente de viajes Gamael, el agente conserge Sam, en la carpeta izel, y en prevención y mantenimiento Francisco, el camarero de la playa Javier Tuve problemas con el aire en la habitación y fue resuelto con inmediates, al igual con una ilumunaria interior de la misma manera también Por ser un hotel pequeño necesitara siempre mantener el mantenimiento de los equipos de aire, accesorios de baño como llaves de lavamanos reponerse, cortinas de baños, etc Sin embargo el personal de servicio de forma general se esmera por satisfacer siempre al cliente Muy buena la calidad y variedad de los alimentos, surtidos, variados con buen sabor Mi opinión general y sentido general en mi estancia, todo fue muy excelente y excepcional
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 12:00
Antes de la(s) 12:00
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
diciembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-11-01: 170.35412300715635USD
- 2026-11-02: 138.04055057922363USD
- 2026-11-03: 177.0655285715637USD
- 2026-11-04: 153.89445322302245USD
- 2026-11-05: 179.60224995281982USD
- 2026-11-06: 169.66802390969846USD
- 2026-11-07: 171.34040006169127USD
- 2026-11-08: 177.65113590710448USD
- 2026-11-09: NO DATA
- 2026-11-10: 202.32520066506956USD
- 2026-11-11: 208.94038199609372USD
- 2026-11-12: 255.47465682777403USD
- 2026-11-13: 230.69448424034115USD
- 2026-11-14: 197.33074132066344USD
- 2026-11-15: 187.86316098767088USD
- 2026-11-16: 182.34739742767331USD
- 2026-11-17: 190.10108709109494USD
- 2026-11-18: 182.34739742767331USD
- 2026-11-19: 181.06737784909055USD
- 2026-11-20: 184.34516409532165USD
- 2026-11-21: 189.33962343972777USD
- 2026-11-22: 185.09787077813718USD
- 2026-11-23: 199.19696568878172USD
- 2026-11-24: 200.3274169273071USD
- 2026-11-25: 202.32520066506956USD
- 2026-11-26: 202.32520066506956USD
- 2026-11-27: 189.1286026887817USD
- 2026-11-28: 189.1286026887817USD
- 2026-11-29: 170.02987618914793USD
- 2026-11-30: 169.36182020233153USD
- 2026-12-01: 172.34799768878173USD
- 2026-12-02: 175.70411868878173USD
- 2026-12-03: NO DATA
- 2026-12-04: NO DATA
- 2026-12-05: 174.58541168878173USD
- 2026-12-06: 170.11058368878173USD
- 2026-12-07: 174.77726270155333USD
- 2026-12-08: 175.89856435890195USD
- 2026-12-09: 170.11058368878173USD
- 2026-12-10: 210.31631854600522USD
- 2026-12-11: 210.2922838253021USD
- 2026-12-12: 171.0330867969055USD
- 2026-12-13: 162.27963468878173USD
- 2026-12-14: 162.27963468878173USD
- 2026-12-15: 165.12206474409484USD
- 2026-12-16: 165.36625272680664USD
- 2026-12-17: 165.25876221809386USD
- 2026-12-18: 167.36403646456907USD
- 2026-12-19: 167.36403646456907USD
- 2026-12-20: 167.36403646456907USD
- 2026-12-21: 236.2874559265747USD
- 2026-12-22: 236.2874559265747USD
- 2026-12-23: 289.8122326887817USD
- 2026-12-24: 327.57934811068725USD
- 2026-12-25: 301.9504835886535USD
- 2026-12-26: 301.9504835886535USD
- 2026-12-27: 330.0856846887817USD
- 2026-12-28: 330.0856846887817USD
- 2026-12-29: 368.53038122119136USD
- 2026-12-30: 365.5518170056457USD
- 2026-12-31: 452.65057221322627USD
- 2027-01-01: 347.9849966887817USD
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. Si tienes dudas, ponte en contacto con el alojamiento a través los datos que aparecen en la confirmación de la reserva. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- La edad mínima para realizar el registro de entrada durante las vacaciones de primavera es de 18 años.
- El nombre de la tarjeta de crédito utilizada a la llegada para pagar gastos adicionales debe corresponderse con el nombre principal que figura en la reserva de la habitación.
- Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor, detector de humo, sistema de seguridad, botiquín de primeros auxilios y iluminación exterior.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Piscina disponible de 08:00 a 18:00.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva.
- Este alojamiento acepta huéspedes de cualquier orientación sexual e identidad de género (LGTBQ+ friendly).
Datos del negocio
Número de registro de la propiedad 002-025-002431/2026
- El registro de entrada temprana tiene un coste adicional (servicio sujeto a disponibilidad).
- Cargo por registro de salida tardía: 55 USD
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Servicio de habitaciones
Mostrador turístico
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Bañera de hidromasaje/Jacuzzi
Servicio de masajes
Spa y centro de bienestar
Bar en la piscina
Comidas para llevar
Habitación familiar
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Servicios
Mostrador turístico
Servicio de tintorería
Servicio de limpieza
Salones para banquetes
Caja fuerte
Consigna de equipajes
Autoservicio de lavandería
24-Hour Front Desk
Bingo
Concierge Services
Actividades
Piscina
Playa privada
Jardín
Playa (cercana)
Karaoke
Billares
Piscina al aire libre
Música en directo
Evening Entertainment
Muebles de exterior
Pool (Seasonal Outdoor)
Ping pong
Terraza
Fitness Center (nearby)
Aparcamiento
Aparcamiento
Traslados al aeropuerto
Aparcamiento gratuito
Parking (Limited)
Parking Onsite
Internet
WiFi gratuito