Name: Comfort Suites Kelowna
Address: 2656 Highway 97 North, Dilworth Mountain Estates, Kelowna, Canada, Kelowna, Regional District of Central Okanagan, CA
Price range: US$96–US$214 per night
Rating: 8.38

What guests think

At Comfort Suites Kelowna, travelers consistently praise the friendly staff, spacious modern rooms, and family‑friendly pool with waterslide, while noting trade‑offs like variable housekeeping standards, thin walls and hallway noise, and renovation-related disruptions including tight parking.

Many guests find the location convenient for the highway, airport, and shopping, though the surrounding area feels industrial and some mention visible homelessness. Breakfast is generally decent, but variety and coffee quality draw mixed feedback and the area can get busy. Expect a family‑friendly stay with convenient access, but plan for occasional noise and service inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Family‑friendly amenities include a pool with waterslide and a hot tub, plus EV charging; however, parking can be tight and ongoing renovations or maintenance sometimes affect areas like the pool (cleanliness/towels) and elevator.

Related guest reviews

6

Tara

22 Oct 2025

·

Stayed 2 nights

Room was great. Comfortable bed. I booked this hotel specifically for the pool/waterslide for my kids and we were disappointed in the conditions of the pool. It was filthy. Water was murky and no towels.. tons of debris in the water.

10

Asal

27 Mar 2025

·

Stayed 3 nights

The hotel was great, awkward location, but that seemed to be the norm in E Kelowna. It was accessible to many shops and restaurant so that was great. Lots of parking and a FREE EV CHARGER!!! That was a bonus. Check in was easy, Room was large and clean and dog friendly (first floor only if you have a dog) We needed more amenities like towel, cups, but that was no problem. Free continental breakfast every morning which was a bonus...same thing every morning (scrabble eggs, sausage, waffle, 3 cereals, oatmeal, apple toast, danish, yogurt and hard boiled eggs for us heathy eaters. Pool was smaller than picture, so a bit crammed with kids and adults, but my kids didn't mind. What we did for the 3 days was visited some wineries in W Kelowna, Brewery's in DT Kelowna and the Kangaroo farm.

10

Aviva

10 Feb 2025

·

Stayed 2 nights

We love this particular property. The rooms are incredibe great for families. Easy access. Staff is very accommodating. There is limited parking in the lot. The pool and water slide is always a big hit. Definitely will book this hotel again.

10

Jan

16 Nov 2025

·

Stayed 1 night

Clean, bright, waterslide for the kids.

10

Siddharth

26 Oct 2025

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Stayed 2 nights

Clean room and friendly staff. Tesla charging was a bonus and a timesaver on the trip.

10

Nic

20 Nov 2025

·

Stayed 1 night

Nice room and comfy beds. Pool and hot tub were great

8

Alysha

1 Aug 2025

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Stayed 2 nights

The hotel was very nice and felt safe. But the tub drain was clogged and would not drain fast at all. Would stay again though. Oh yes they had a hot tub and waterslide. That was so great for he kids!

8

Stephanie

28 Feb 2026

·

Stayed 1 night

Very friendly staff, room was comfortable and clean, my kids enjoyed the pool and slide and the breakfast had enough options.

8

Emily

8 May 2025

·

Stayed 2 nights

Waterslide was so fun!

10

Laurren

17 Nov 2025

·

Stayed 3 nights

The staff was SOOO friendly and helpful in every way! The room was exactly what you would hope - clean, comfortable bed, plentiful plug-ins exactly where you want them, bright and dim bedside lights, eating/food prep space, etc. The pool and waterside was perfect for the kids. I will stay here every time I come to Kelowna!

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Cleanliness

Many guests describe the property and rooms as very clean, but there are recurring reports of unclean bathrooms or linens and inconsistent housekeeping, especially during busy periods or renovations.

Related guest reviews

4

Anastasia

24 Mar 2025

·

Stayed 1 night

Pool and hot tub were disgusting. Room was dirty. Will not stay here again.

10

Kelly

10 Feb 2026

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Stayed 1 night

Very clean and modern. I will be staying here again.

6

Sandeep

9 Jul 2025

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Stayed 1 night

Beds were comfortable but found a lot of dust on the tables and floor bathroom sink faucet had hand prints on it and the toilet was making a pound noise constantly shower has pink stains.

8

Zhenghao

2 Jul 2025

·

Stayed 1 night

overall good, but not very clean, really needs to work on that. hairs around toilet, was very obvious.

8

Bryden

4 Apr 2025

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Stayed 3 nights

We had a really nice stay while we were in Kelowna, I didn’t realize when I booked that ALL king size beds have a walk in shower as opposed to a tub , which is fine but we had our little kids with us so we were moved to a 2 queen room, the room itself was clean and nice, a few dirty spots around the tub but overall was clean, one bed was definitely much more comfortable, but the room was fine, wish we could’ve had a king but oh well, we paid the same for 2 queens. The staff at this location were fantastic, someone was always cleaning, and the lady who cooks the breakfast in the morning is fabulous, make sure you say good morning to her! She’s as sweet and friendly as can be with a great sense of humour! We’ll be back!

4

Home

17 Nov 2024

·

Stayed 1 night

The room was fine, until I got into the shower. It had clearly not been cleaned for an indefinite period. There were multiple black hairs of varying lengths throughout the shower and the shelf at the back of the shower had a layer of grime and scunge on it. When I brought it to the attention of the front desk personnel, they shrugged and said they would inform the housekeeping staff to do better. Not acceptable. Do better.

6

Monica

27 Jul 2025

·

Stayed 1 night

Room was nice, we were able to check in a little bit early which was great. The room was cleanish, bathroom was missing soap of any kind, none to wash hands with only lotion on the wall and shampoo and conditioner in shower. Shower needs agood scrub as there was pink mold soa i made boys wear sandals to shower.when leaving room notices blood stains on bottom of duvet which grossed me out so im glad i didn't notice until leaving. Good location but I paid over 400 as I had to switch days around and there was an upcharge of over 100 dollars. I was grateful for them accommodating us but for Close to $450 for 1 night not worth it

8

Kelly

30 Jul 2024

·

Stayed 5 nights

Room and property were overall clean. Daily breakfast was good with options for different tastes. The cleaning schedule for the room was odd but didn’t affect us. The bathroom was a bit dated and I had to clean the shower head as it was visibly dirty. Other than that small thing everything was good and we would stay again.

4

Alan

3 Apr 2024

·

Stayed 1 night

Room was dirty. Floors dirty, hair in bathroom on countertop and sink was full of stains.

10

Darcy

28 Nov 2025

·

Stayed 1 night

This property is well maintained very clean the bathrooms fully supplied the hot tub and pool well maintained a very good place to stay

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Rooms

Rooms are modern and spacious with comfortable beds, and layouts that work well for families. Several guests report thin walls and hallway noise, loud or ineffective A/C, uncomfortable sofa beds, and a few poor views.

Related guest reviews

8

Victoria

27 Oct 2025

·

Stayed 2 nights

The hide-a-bed was most uncomfortable. All the springs were sticking out. Front desk offered a mattress protector that helped a bit. Kids had fun in the pool area.

10

Tyler

3 May 2025

·

Stayed 5 nights

Loved the style and size of the rooms, the high ceilings, all of the tables/surface areas and the number of power outlets. Everything was well thought out.

8

Ji-ae

23 Jul 2025

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Stayed 2 nights

Everything was great except noise after 11pm. The soundproofing is inadequate.

6

Peter Cheuk Kwong

24 Aug 2025

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Stayed 1 night

The hotel is quite new, but the noise insulation is poor. Our room was close to the elevators, so we couldn’t sleep well during our stay. The squeaky bathroom door woke my wife every time I used the toilet. We won’t stay there again, even though the facilities are new.

10

Christina

11 May 2025

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Stayed 4 nights

The rooms look newly updated to a modern feel. They are very spacious! Loved that the air conditioning kept it cool for me.

6

Tserenpil

23 Oct 2025

·

Stayed 1 night

Our room on 1st floor, has a window facing a concrete wall and some guest walking by while smoking and talking on their phone.

6

Rob

24 Aug 2025

·

Stayed 2 nights

Couches in suites were very uncomfortable. Hide a bed was poor condition. Not a suite built for more than a couple.

6

Steven

4 Jun 2025

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Stayed 1 night

Easy parking, clean, tidy excellent staff Bed was comfortable, but the room was very noisy and air-conditioning extra loud.

10

tracey

22 Feb 2025

·

Stayed 1 night

Friendly staff, very clean, large rooms ! But not soundproof at all , could hear every word the people in the next room was saying and the people in the hallway were really loud later at night, parents and kids were standing outside our room and the kids were playing with our door knob,sounded like someone was trying to break in . But other than that we liked the hotel!

6

Ken

23 Jul 2025

·

Stayed 1 night

Pull out hide a bed couch for a bed was beyond brutal. Springs everywhere you tried to lay. I get they'll never be as good as a bed....but 300 plus dollars, provide a foam filler to at least put over top to help. I'd stay here again but not in a room where a hide a bed couch is involved.

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Service

Staff are widely praised as friendly, welcoming, and accommodating, with smooth check‑in and helpful support. Some guests encountered curt or unresponsive interactions, housekeeping not provided when requested, or difficulties with cancellations and issue resolution.

Related guest reviews

10

rozana

19 Oct 2025

·

Stayed 1 night

Staff were excellent

6

Mark

22 Jul 2024

·

Stayed 3 nights

They were sold out and seemed short staffed the whole 3 days we were there. Room didn’t get cleaned our entire stay even though we scheduled it to be. The room layout wasn’t the same as the one that we booked (because they went through renovations) and I just felt like the guy at the front desk was just thinking I was trying to scam an upgrade. That was disappointing. My floor also smelled like marajuana which might be expected at this day in age. Overall though, the hotel and location was fine just a couple of untrained staff just made it not great.

10

Austin

2 Sept 2025

·

Stayed 2 nights

We had a great time staying here! We brought our dog (3y.o. Terrier mix). The room was bigger than we expected and very nice in terms of styling and amenities in the room. Check in was simple and easy, and the person who checked us in gave excellent customer service. I noticed that him and one of the other front desk workers called me by my name whenever they saw me through our stay, and I thought that was above and beyond. They even had a goodie bag ready for our dog which we weren’t expecting but appreciated very much! We enjoy coming to Kelowna, and this hotel is on our list as a go-to place!

10

Barbara

30 Jan 2025

·

Stayed 1 night

The toilet was continuously running and when we told the front desk,nothing was done about it. Beds were comfy but the room above us was really noisy

10

Akshar

11 Sept 2023

·

Stayed 1 night

Enjoyed our stay - very comfortable. The service from staff was very good - they accommodated our need for working from the business centre until 3pm on the day we were checking out. They'd also arranged a shuttle to pick us up from the airport - the flight landed over 40 minutes early, but the shuttle driver was there to pick us up, and gave us some great recommendations on our way to the hotel.

2

Stuart

21 Feb 2025

·

Stayed 1 night

I booked on a Friday afternoon, my flight got cancelled the following Monday and my subsequent flight was later that evening so I no longer needed the hotel room. I called, and had Expedia call to see if I could cancel reservation and get a refund and the hotel said no. Not only that, they were so rude about me asking for a refund. I will never book at this hotel and nor should you. It was 10 days before my scheduled check-in date, plenty of time to rebook the room. Don’t book this hotel!

10

Elizabeth

27 Nov 2025

·

Stayed 2 nights

From check in to breakfast. Friendly welcoming helpful staff! The lobby is so inviting and smells amazing!

10

Miranda

27 Jan 2025

·

Stayed 2 nights

We had an issue with the room when we first got there but the staff and management were great! They were very sweet and made our stay better.

8

Ron

6 Oct 2024

·

Stayed 2 nights

Front desk staff (Janice) was abrupt and curt. She argued with us regarding check in time. When another staff person tried to help us, she told him to “not try too hard.” Janice was there at checkout and argued again that we had asked for a late check out. We had not. She made our experience less than ideal. Other that that the room was clean and comfortable. Other staff were cordial and friendly. We would stay again but hope our check in and out experience is more conducive to quality customer service.

10

Darren

12 Jan 2025

·

Stayed 4 nights

We returned from dinner, passed the front desk person, walked to the elevator where people had called for it. We all waited. Summoned the elevator again and again and yet it didn’t come. Went to the front desk around the corner and said “the elevator isn’t coming to the lobby” He replied, “ya, it’s broken” As we had waited for several minutes, no sign indicating that it was not working, and he couldn’t even be bothered to tell us that as we entered the lobby. Me have stayed many many times over the years. They renovations and disruptions. But since new management and front desk staff, it has soured our desire to ever stay again. We will not stay there again. This is not the first problem we’ve had, but it will be the last.

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Location

Convenient for drivers with easy access to Highway 97, the airport, and nearby shopping, but not central to downtown. Several guests note the industrial surroundings and visible homelessness, making walking less appealing despite on‑site security features.

Related guest reviews

8

Stanley

25 Sept 2025

·

Stayed 1 night

We were a little surprised to see numerous homeless people camping in the bushes just outside the hotel. Felt a little sketchy.

10

DARYL

6 Nov 2025

·

Stayed 1 night

great access to airport and highway, stayed there overnight before flying out - clean, nice staff free parking!

10

Brandie

24 Sept 2025

·

Stayed 1 night

Had a great stay. Staff was friendly and the rooms were clean and comfortable. The kids had a fun time on the waterslide! The bathrooms could use a hook to hang the hand towel instead of leaving it wet on the counter. Looking out the window of the hotel, there seemed to be a lot of unsavory people around that I'd rather not walk my kids past. I don't think I would walk around by myself. However the hotel itself was very safe and secure

10

Michael

8 May 2025

·

Stayed 2 nights

Convenient location and the room was bright and spacious.

10

Shawn

13 Sept 2024

·

Stayed 3 nights

Nice hotel. Homelessness in area is a huge problem

4

Jasmaine

13 May 2025

·

Stayed 2 nights

Hotel is a 12 to 15 minute walk from public transit. Must walk completely around the property from the main road to get to the front entrance.

10

Ivelina

22 Apr 2025

·

Stayed 3 nights

Clean and good location

10

Steve

24 Apr 2025

·

Stayed 1 night

Conveniently located.

8

Charlie

3 Jul 2025

·

Stayed 2 nights

Stayed here for two nights (June 26/27). Very convenient location for a conference I was attending nearby, and easy access to major road arteries. A little awkward to get into the parking lot, as you had to go around the buildling to the back off a side road, so initially it was confusing. The premises were clean and surprisingly quiet for being located so close to a major road. The online ability to check-in and check-out made things really easy... just walked in and everything ready for me, so was able to go straight to my room without any waiting. The hotel has a water slide/pool as soon as you entered the lobby, so at times it was busy trying to maneuver around the bodies and kids. The room they gave me was clean and well furnished with everything I needed. Staff were friendly and efficient. It is located to a number of large shopping malls, but not "downtown" so if you are hoping to get a better feel of Kelowna as opposed to suburban shopping, then you will need to drive.

8

Allen

16 Sept 2025

·

Stayed 1 night

The hotel was newer but what I expected from Comfort Suites. Check-in was good. Breakfast was good. Location is on the east side of the city in a primarily business area.

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Dining

Complimentary breakfast is a common plus with hot items and waffles, but variety can feel limited and coffee quality is often criticized; the area can be crowded or messy at peak times. No consistent mentions of on‑site restaurants.

Related guest reviews

6

Kevin

27 May 2025

·

Stayed 3 nights

It was a pleasant “no frills” hotel. Reasonably clean. The front desk staff we encountered were friendly and helpful. Our king suite was spacious. The bed was comfortable. The room was reasonably dark for sleep. We didn’t find it noisy at nigh/sleep time despite lots of families with young children staying at the property while we were there. The inclusive breakfast in the morning was “ok”. It was sustenance. Nothing fancy. It included a selection of cold cereals and milk, as well as oatmeal, a small selection of premade pastries, bread and English muffins for toast. They offered yogurt and hard boiled eggs. There was a DIY waffle press and batter dispenser. The hot items daily were scrambled eggs and sausages. There was an area with coffee tea and juice. We didn’t have any juice or tea but we felt the coffee could be better. Quite bland/watery.

8

Anna

2 Jul 2025

·

Stayed 1 night

Everything was good just the bed and pillow is not comfortable and also the breakfast less choice for food and everything all finished when we had breakfast they must put more of they know its full house.

10

surjit

2 Sept 2025

·

Stayed 2 nights

Parking was a issue there on nights. They should add some items for vegan in breakfast

8

Silas

29 Jul 2025

·

Stayed 1 night

Breakfast included was not great.

8

Philippe-Alexandre

24 Feb 2025

·

Stayed 1 night

The place was great, welcoming staff and comfortable room. Breakfast is included, which really is not great and using single use tools for everything.

8

Tracy

23 Oct 2025

·

Stayed 2 nights

Staff excellent as always. Breakfast was good but would have been nice to have something different when staying multiple days.

8

Mike

2 Sept 2025

·

Stayed 1 night

Good renovated clean rooms. Complimentary breakfast needs some work.

8

Catherine

12 Nov 2025

·

Stayed 1 night

Clean room, great breakfast and friendly helpful staff!

10

Ernie

19 Nov 2024

·

Stayed 2 nights

Breakfast was great and pool too

8

Kristen

24 Feb 2025

·

Stayed 1 night

Common areas and room was very clean. The breakfast buffet was a mess . Kids running everywhere, food , waffle batter , used cups left all over the food stations. I literally grabbed napkins and cleaned up before I could even serve myself. Unfortunately due to lack of people’s caring a worker is needed to clean up after and maintain the stations. Too bad people just can’t clean up after themselves. And don’t let young kids serve themselves unattended.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$95
February	US$97
March	US$93
April	US$102
May	US$158
June	US$156
July	US$183
August	US$186
September	US$130
October	US$112
November	US$95
December	US$92

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $166	18 $154	19 $214
20 $96	21 $118	22 $107	23 $106	24 $107	25 $153	26 $150
27 $108	28 $115	29 $114	30 $122

Su	Mo	Tu	We	Th	Fr	Sa
				1 $138	2 $138	3 $139
4 $103	5 $103	6 $103	7 $109	8 $138	9	10
11	12 $100	13 $121	14 $121	15 $121	16 $127	17 $126
18 $109	19 $109	20 $129	21 $129	22 $129	23 $120	24 $124
25 $107	26 $109	27 $131	28 $131	29 $129	30 $129	31 $129

Comfort Suites Kelowna

Prices for Comfort Suites Kelowna

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed

Suite

Room

Guest reviews of Comfort Suites Kelowna

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Comfort Suites Kelowna

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