Cloud 9 Boutique Hotel and Spa
US$174
/ night
Avg. for October
Prices for Cloud 9 Boutique Hotel and Spa
Select dates to see prices and availability
US$174
/ night
Avg. for October
Monthly average prices
Nightly prices at Cloud 9 Boutique Hotel and Spa average US$101 in the cheapest month (July) and US$276 in the most expensive month (February), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$227 |
| February | US$276 |
| March | US$201 |
| April | US$141 |
| May | US$117 |
| June | US$101 |
| July | US$101 |
| August | US$113 |
| September | US$142 |
| October | US$174 |
| November | US$198 |
| December | US$208 |
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Oct · US$174
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Most expensive: February (~US$276)
Cheapest: July (~US$101)
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools and a sauna. This hotel also features complimentary wireless i...
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools and a sauna. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Business amenities
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Dining
At Cloud 9 Boutique Hotel and Spa, enjoy a satisfying meal at the restaurant. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Rooms
Make yourself at home in one of the 55 individually decorated guestrooms, featuring refrigerators and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and hair dryers. Conveniences include phones, as well as safes and desks.
Location
With a stay at Cloud 9 Boutique Hotel and Spa, you'll be centrally located in Cape Town, within a 5-minute drive of Long Street and Cape Town International Convention Centre. This spa hotel is 2.3 mi (3.7 km) from Cape Town Stadium and 3 mi (4.8 km) from Camps Bay Beach.
What's nearby
Kloof Street(0.2 Miles)
Bree Street(0.4 Miles)
Long Street(0.5 Miles)
Table Mountain National Park(0.5 Miles)
Iziko South African Museum(0.5 Miles)
Cape Town Medi Clinic(0.6 Miles)
Company's Garden(0.7 Miles)
South African Jewish Museum(0.7 Miles)
Western Cape High Court(0.8 Miles)
Greenmarket Square(0.8 Miles)
South African National Gallery(0.8 Miles)
Bo Kaap Museum(0.8 Miles)
South Africa Library(0.8 Miles)
Adderley Street(0.9 Miles)
St. Georges Mall(0.9 Miles)
The preferred airport for Cloud 9 Boutique Hotel and Spa is Cape Town Intl. Airport (CPT)(13.6 Miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Tour desk
Dry cleaning
Location
12 Kloof Nek Road, Tamboerskloof, Cape Town, South Africa
Kloof Street (0.2 Miles)
Bree Street (0.4 Miles)
Long Street (0.5 Miles)
Table Mountain National Park (0.5 Miles)
Iziko South African Museum (0.5 Miles)
Cape Town Medi Clinic (0.6 Miles)
Room options
11
Interleading Family Suite 1
1 Extra-Large Double Bed
and 1 Large Double Bed
Sleeps 4
614 ft²
Air ConditioningWi-Fi (Free)Refrigerator
13
Heritage Deluxe Family Room
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 3
355 ft²
Air ConditioningWi-Fi (Free)Refrigerator
13
Heritage Suite
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Refrigerator
6
Classic Double Room
1 Large Double Bed
Sleeps 2
161 ft²
Air ConditioningWi-Fi (Free)Refrigerator
9
Heritage Suite Interleading Bunk Beds
1 Extra-Large Double Bed
and 2 Bunk Beds
Sleeps 2
569 ft²
Air ConditioningWi-Fi (Free)Refrigerator
19
Heritage Deluxe Room with Balcony
1 Extra-Large Double Bed
Sleeps 2
BalconyAir ConditioningWi-Fi (Free)Refrigerator
16
Heritage Classic Room
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Refrigerator
19
Heritage Family Suite
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 3
365 ft²
BalconyAir ConditioningWi-Fi (Free)Refrigerator
16
Heritage Classic Room with Balcony
1 Extra-Large Double Bed
Sleeps 2
BalconyAir ConditioningWi-Fi (Free)Refrigerator
7
Interleading Family Suite 2
1 Extra-Large Double Bed
and 1 Large Double Bed
Sleeps 4
269 ft²
Air ConditioningWi-Fi (Free)Refrigerator
13
Heritage Deluxe Room
1 Extra-Large Double Bed
Sleeps 2
301 ft²
Air ConditioningWi-Fi (Free)Refrigerator
9
Classic Room
1 Large Double Bed
Sleeps 2
258 ft²
Air ConditioningWi-Fi (Free)Refrigerator
Guest reviews of Cloud 9 Boutique Hotel and Spa
9.1
Superb
Based on 529 verified reviews
Who stays here?
Business
11%
Couple
46%
Family
22%
Group
11%
Solo
7%
What guests think
AI-generated summary based on recent guest reviews
At Cloud 9 Boutique Hotel and Spa, travellers consistently praise the friendly, accommodating staff and central walkable location near restaurants and sights, while feedback on rooms highlights comfort and decor alongside occasional noise and maintenance issues.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
What guests think
At Cloud 9 Boutique Hotel and Spa, travellers consistently praise the friendly, accommodating staff and central walkable location near restaurants and sights, while feedback on rooms highlights comfort and decor alongside occasional noise and maintenance issues.
Guests frequently highlight the spa, sauna or hot tub, and a popular rooftop bar with views, though the pool area is small and on-site parking can be limited when the hotel is full. Breakfast and the on-site restaurant receive positive comments. Expect a stylish, centrally located boutique stay with welcoming service and a few quirks.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
The rooftop bar with Table Mountain views is a highlight, and many mention the spa, sauna or hot tub. The pool area is small, and on-site parking may be limited at busy times.
Related guest reviews
10
Eva
26 Jan 2025
·
Stayed 1 night
Beautiful property and charming rooms. The rooftop has an amazing view. The staff were super friendly! Would come back and stay again
Beautiful property and charming rooms. The rooftop has an amazing view. The staff were super friendly! Would come back and stay again
10
MARCIO
18 Jun 2025
·
Stayed 2 nights
Experiência incrível no Cloud 9 Boutique Hotel! A estrutura é impecável, com decoração charmosa, quartos confortáveis e um rooftop sensacional com vista deslumbrante da Table Mountain. A localização é excelente, perto de ótimos restaurantes e pontos turísticos. Atendimento atencioso e ambiente super acolhedor. Um verdadeiro achado em Cape Town — voltaria com certeza!
Experiência incrível no Cloud 9 Boutique Hotel! A estrutura é impecável, com decoração charmosa, quartos confortáveis e um rooftop sensacional com vista deslumbrante da Table Mountain. A localização é excelente, perto de ótimos restaurantes e pontos turísticos. Atendimento atencioso e ambiente super acolhedor. Um verdadeiro achado em Cape Town — voltaria com certeza!
10
David
7 Dec 2023
·
Stayed 3 nights
Arrived early and received warm reception. Staff arranged for room to be made up early while we waited at rooftop bar with superb view of Table Mountain. Facilities were well maintained & all staff were excellent and we would definitely return.lots of bars and restaurants within easy walking distance
Arrived early and received warm reception. Staff arranged for room to be made up early while we waited at rooftop bar with superb view of Table Mountain. Facilities were well maintained & all staff were excellent and we would definitely return.lots of bars and restaurants within easy walking distance
10
Fiona
7 Feb 2025
·
Stayed 3 nights
Our room had stunning views of Table Mountain from the balcony and was very comfortable with quality furnishings and a large bathroom. The rooftop bar’s a highlight and the hotel’s in an ideal location for foodies with lots of really good restaurants within walking distance. The plunge pool and surrounding area is small for the size of the hotel. Overall though a very enjoyable stay.
Our room had stunning views of Table Mountain from the balcony and was very comfortable with quality furnishings and a large bathroom. The rooftop bar’s a highlight and the hotel’s in an ideal location for foodies with lots of really good restaurants within walking distance. The plunge pool and surrounding area is small for the size of the hotel. Overall though a very enjoyable stay.
10
Bruce
14 Jul 2024
·
Stayed 4 nights
I enjoyed the location (a bit off the regular tourist trail) and the ability to walk to some intersting nearby attractions. Even the V&A Waterfront was walkable, although a long walk! The Company's Gardens and surrounding museums and art galleries should not be missed. The staff at the hotel were very friendly, and I enjoyed the rooftop area (when it was not raining ... the consequence of going in rainy season). i even had a chance to enjoy the pool, despite it being winter. I also used the spa, which was reasonably priced and very good too.
I enjoyed the location (a bit off the regular tourist trail) and the ability to walk to some intersting nearby attractions. Even the V&A Waterfront was walkable, although a long walk! The Company's Gardens and surrounding museums and art galleries should not be missed. The staff at the hotel were very friendly, and I enjoyed the rooftop area (when it was not raining ... the consequence of going in rainy season). i even had a chance to enjoy the pool, despite it being winter. I also used the spa, which was reasonably priced and very good too.
10
David
15 Dec 2024
·
Stayed 4 nights
Great stay (again). Convenient location for local restaurants & bars. Secure parking
Great stay (again). Convenient location for local restaurants & bars. Secure parking
10
Yagiz
13 Sept 2024
·
Stayed 4 nights
Hotel has a great location and an amazing breakfast. The complimentary drinks and possibility to use jacuzzi was also awesome.
Hotel has a great location and an amazing breakfast. The complimentary drinks and possibility to use jacuzzi was also awesome.
10
Asad
8 Feb 2025
·
Stayed 5 nights
Homely, comfortable boutique hotel in the heart of Cape Town. Very interesting multilevel architecture. Helpful and friendly staff. Rooms feel like home. Clean. Bed comfortable. Hot water with a rainfall shower. Private time at dry sauna can be booked by reservation at the front desk. Location is good. Walkable to restaurants and places. Minutes from Bo Kaap, Table Mountain, Lion’s head, V&A waterfront. Secure onsite parking for a small additional daily charge (or can park in the street). Breakfast was included in our package. Limited menu with good choices, we tried almost everything and was all good. Pool is small, didn’t try. Good views from the rooftop. Can’t go wrong with this one.
Homely, comfortable boutique hotel in the heart of Cape Town. Very interesting multilevel architecture. Helpful and friendly staff. Rooms feel like home. Clean. Bed comfortable. Hot water with a rainfall shower. Private time at dry sauna can be booked by reservation at the front desk. Location is good. Walkable to restaurants and places. Minutes from Bo Kaap, Table Mountain, Lion’s head, V&A waterfront. Secure onsite parking for a small additional daily charge (or can park in the street). Breakfast was included in our package. Limited menu with good choices, we tried almost everything and was all good. Pool is small, didn’t try. Good views from the rooftop. Can’t go wrong with this one.
10
Andy
7 Nov 2025
·
Stayed 4 nights
What an amazing boutique hotel close to fine dining n table mountain. Our room number 1 was simply gorgeous and huge. We loved everything incl the location and chic n modern decor. The staff was excellent too. Try to use the main pool w hot tub. The sauna also looks inviting. The best small hotel in Cape Town ! You will be impressed.
What an amazing boutique hotel close to fine dining n table mountain. Our room number 1 was simply gorgeous and huge. We loved everything incl the location and chic n modern decor. The staff was excellent too. Try to use the main pool w hot tub. The sauna also looks inviting. The best small hotel in Cape Town ! You will be impressed.
10
James
9 Nov 2024
·
Stayed 7 nights
Excellent stay in a good property. Staff were super helpful. Room large spacious and excellent shower. Only negative is that at a time of full bookings there is no car parking inside the gates, only on street nearby
Excellent stay in a good property. Staff were super helpful. Room large spacious and excellent shower. Only negative is that at a time of full bookings there is no car parking inside the gates, only on street nearby
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AI-generated summary based on recent guest reviews
Cleanliness
Many reviews describe the hotel and rooms as clean and well kept. Some note housekeeping misses or maintenance-related issues such as shower leaks and dampness that led to bugs.
Related guest reviews
8
T
13 Jul 2025
·
Stayed 4 nights
Great location. Near two excellent places for breakfast. Lobby of boutique hotel smelled fabulous. Staff wonderful. Polite. Helpful. Quick to make things right. The room was large. Close to courtyard and at times loud. Showers could be consistently hotter.
Great location. Near two excellent places for breakfast. Lobby of boutique hotel smelled fabulous. Staff wonderful. Polite. Helpful. Quick to make things right. The room was large. Close to courtyard and at times loud. Showers could be consistently hotter.
10
Michele
20 Aug 2023
·
Stayed 7 nights
Conveniently located and an amazing staff. Rooms are very clean and comfortable.
Conveniently located and an amazing staff. Rooms are very clean and comfortable.
6
Jalyse
23 Apr 2024
·
Stayed 2 nights
The first 2 nights, the room I paid for wasn’t given to me —- I was told that the GM would contact me about getting the difference back and that still hasn’t happened. I eventually got the room I paid for and requested on the 3rd night, however I almost didn’t receive it because I was told an “influencer” was going to be there to take photos and such, which as an influencer as well I understand, however my reservations as well as unresponded to emails stated exactly what I needed weeks prior to my arrival. When we finally did get into the room, the shower was flooding, maintenance worked on it for two days and eventually it started working properly. However because of the dampness due to the flooding there were water bugs in the room, so we had to make sure our luggage was properly zipped and in the closet safely put away. On the second to last night the hot water stopped working …. The night manager was going to have us shower in a guest public bathroom two floors down and across the hotel, as a woman, that made me uncomfortable. But luckily the day time manager the following day found us another bathroom on our floor in a private room for us to shower and change comfortably. The best thing I can say about this place was that all the staff were truly amazing and by staff I mean the employees who work there and the managers on duty—> not including the General Manager who has yet to contact me.
The first 2 nights, the room I paid for wasn’t given to me —- I was told that the GM would contact me about getting the difference back and that still hasn’t happened. I eventually got the room I paid for and requested on the 3rd night, however I almost didn’t receive it because I was told an “influencer” was going to be there to take photos and such, which as an influencer as well I understand, however my reservations as well as unresponded to emails stated exactly what I needed weeks prior to my arrival. When we finally did get into the room, the shower was flooding, maintenance worked on it for two days and eventually it started working properly. However because of the dampness due to the flooding there were water bugs in the room, so we had to make sure our luggage was properly zipped and in the closet safely put away. On the second to last night the hot water stopped working …. The night manager was going to have us shower in a guest public bathroom two floors down and across the hotel, as a woman, that made me uncomfortable. But luckily the day time manager the following day found us another bathroom on our floor in a private room for us to shower and change comfortably. The best thing I can say about this place was that all the staff were truly amazing and by staff I mean the employees who work there and the managers on duty—> not including the General Manager who has yet to contact me.
10
Asad
8 Feb 2025
·
Stayed 5 nights
Homely, comfortable boutique hotel in the heart of Cape Town. Very interesting multilevel architecture. Helpful and friendly staff. Rooms feel like home. Clean. Bed comfortable. Hot water with a rainfall shower. Private time at dry sauna can be booked by reservation at the front desk. Location is good. Walkable to restaurants and places. Minutes from Bo Kaap, Table Mountain, Lion’s head, V&A waterfront. Secure onsite parking for a small additional daily charge (or can park in the street). Breakfast was included in our package. Limited menu with good choices, we tried almost everything and was all good. Pool is small, didn’t try. Good views from the rooftop. Can’t go wrong with this one.
Homely, comfortable boutique hotel in the heart of Cape Town. Very interesting multilevel architecture. Helpful and friendly staff. Rooms feel like home. Clean. Bed comfortable. Hot water with a rainfall shower. Private time at dry sauna can be booked by reservation at the front desk. Location is good. Walkable to restaurants and places. Minutes from Bo Kaap, Table Mountain, Lion’s head, V&A waterfront. Secure onsite parking for a small additional daily charge (or can park in the street). Breakfast was included in our package. Limited menu with good choices, we tried almost everything and was all good. Pool is small, didn’t try. Good views from the rooftop. Can’t go wrong with this one.
6
LaToya
20 Sept 2025
·
Stayed 4 nights
Staff was really nice and the hotel is cute but the there was no hot water. I took cold showers all 4 days I stayed there, then went out in cold weather, caught a bad chest cold in the process.
Staff was really nice and the hotel is cute but the there was no hot water. I took cold showers all 4 days I stayed there, then went out in cold weather, caught a bad chest cold in the process.
10
S
30 Sept 2024
·
Stayed 3 nights
The staff were fantastic - the hotel clean and lovely and the rooms very superb
The staff were fantastic - the hotel clean and lovely and the rooms very superb
8
Christa
26 Sept 2023
·
Stayed 4 nights
Great location. Hotel kindly upgraded us for our honeymoon. Room was nice and had a small balcony with lovely view of table mountain. It’s an older hotel so felt a bit tired (sound proofing could be better and the water from the shower leaked all over the floor each time). Overall nice stay, we enjoyed the restaurants nearby!
Great location. Hotel kindly upgraded us for our honeymoon. Room was nice and had a small balcony with lovely view of table mountain. It’s an older hotel so felt a bit tired (sound proofing could be better and the water from the shower leaked all over the floor each time). Overall nice stay, we enjoyed the restaurants nearby!
10
Katharina S
21 Dec 2022
·
Stayed 7 nights
Excellent location! Beautiful and clean facilities. Fantastic view from the roof top! Relaxing pool area. Great food all day. The staff was super friendly and helpful, and gave us so many great recommendations for places to see, how to get around, and where to eat, and they helped us with booking restaurants, tickets, day trips and everything else we needed. There were lots of fantastic restaurant in the area. The stay at Cloud 9 was just perfect! Would definitely come back.
Excellent location! Beautiful and clean facilities. Fantastic view from the roof top! Relaxing pool area. Great food all day. The staff was super friendly and helpful, and gave us so many great recommendations for places to see, how to get around, and where to eat, and they helped us with booking restaurants, tickets, day trips and everything else we needed. There were lots of fantastic restaurant in the area. The stay at Cloud 9 was just perfect! Would definitely come back.
10
Sharona
25 Jun 2024
·
Stayed 4 nights
This was my second time here and it was even better than before. The hotel was very clean, service was excellent and of a high standard. Great location, I even got a spa treatment at the spa. Luxurious feel, love it and will return.
This was my second time here and it was even better than before. The hotel was very clean, service was excellent and of a high standard. Great location, I even got a spa treatment at the spa. Luxurious feel, love it and will return.
10
Carol
28 Nov 2025
·
Stayed 6 nights
Room was a good size, decor & soft furnishings attractive Bathroom pleasant but shower leaked out onto floor which meant bath mat not sufficient & towels needed to stem the leak Cleaners needed more attention to detail as on a couple of occasions had to ask for towels as had not been replaced -also water Reception staff excellent & very helpful Would I recommend-definitely
Room was a good size, decor & soft furnishings attractive Bathroom pleasant but shower leaked out onto floor which meant bath mat not sufficient & towels needed to stem the leak Cleaners needed more attention to detail as on a couple of occasions had to ask for towels as had not been replaced -also water Reception staff excellent & very helpful Would I recommend-definitely
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally comfortable with attractive decor, some large and with balconies or Table Mountain views. Size and noise vary, with a few reporting small rooms and thin walls or courtyard noise.
Related guest reviews
10
Peter
26 Feb 2025
·
Stayed 4 nights
Great staff, excellent room and great coffee shop opposite :)
Great staff, excellent room and great coffee shop opposite :)
8
T
13 Jul 2025
·
Stayed 4 nights
Great location. Near two excellent places for breakfast. Lobby of boutique hotel smelled fabulous. Staff wonderful. Polite. Helpful. Quick to make things right. The room was large. Close to courtyard and at times loud. Showers could be consistently hotter.
Great location. Near two excellent places for breakfast. Lobby of boutique hotel smelled fabulous. Staff wonderful. Polite. Helpful. Quick to make things right. The room was large. Close to courtyard and at times loud. Showers could be consistently hotter.
10
Christopher
17 Jun 2023
·
Stayed 1 night
Very comfortable room. Staff friendly and efficient. Good area for walking to local restaurants and bars. Great views.
Very comfortable room. Staff friendly and efficient. Good area for walking to local restaurants and bars. Great views.
10
Fiona
7 Feb 2025
·
Stayed 3 nights
Our room had stunning views of Table Mountain from the balcony and was very comfortable with quality furnishings and a large bathroom. The rooftop bar’s a highlight and the hotel’s in an ideal location for foodies with lots of really good restaurants within walking distance. The plunge pool and surrounding area is small for the size of the hotel. Overall though a very enjoyable stay.
Our room had stunning views of Table Mountain from the balcony and was very comfortable with quality furnishings and a large bathroom. The rooftop bar’s a highlight and the hotel’s in an ideal location for foodies with lots of really good restaurants within walking distance. The plunge pool and surrounding area is small for the size of the hotel. Overall though a very enjoyable stay.
10
Michele
20 Aug 2023
·
Stayed 7 nights
Conveniently located and an amazing staff. Rooms are very clean and comfortable.
Conveniently located and an amazing staff. Rooms are very clean and comfortable.
4
Marisa
17 Dec 2024
·
Stayed 1 night
Quartos muito pequenos. Paredes muito finas, então se escutava tudo dos outros quartos e corredor: água das tubulações, portas batendo, pessoas transitando, o que dificultou muito o sono tranquilo.
Quartos muito pequenos. Paredes muito finas, então se escutava tudo dos outros quartos e corredor: água das tubulações, portas batendo, pessoas transitando, o que dificultou muito o sono tranquilo.
10
Vladislav
15 Jun 2023
·
Stayed 1 night
Friendly staff, excellent bedding, quiet room, very nice spa.
Friendly staff, excellent bedding, quiet room, very nice spa.
8
Christa
26 Sept 2023
·
Stayed 4 nights
Great location. Hotel kindly upgraded us for our honeymoon. Room was nice and had a small balcony with lovely view of table mountain. It’s an older hotel so felt a bit tired (sound proofing could be better and the water from the shower leaked all over the floor each time). Overall nice stay, we enjoyed the restaurants nearby!
Great location. Hotel kindly upgraded us for our honeymoon. Room was nice and had a small balcony with lovely view of table mountain. It’s an older hotel so felt a bit tired (sound proofing could be better and the water from the shower leaked all over the floor each time). Overall nice stay, we enjoyed the restaurants nearby!
10
Andy
7 Nov 2025
·
Stayed 4 nights
What an amazing boutique hotel close to fine dining n table mountain. Our room number 1 was simply gorgeous and huge. We loved everything incl the location and chic n modern decor. The staff was excellent too. Try to use the main pool w hot tub. The sauna also looks inviting. The best small hotel in Cape Town ! You will be impressed.
What an amazing boutique hotel close to fine dining n table mountain. Our room number 1 was simply gorgeous and huge. We loved everything incl the location and chic n modern decor. The staff was excellent too. Try to use the main pool w hot tub. The sauna also looks inviting. The best small hotel in Cape Town ! You will be impressed.
10
Carol
28 Nov 2025
·
Stayed 6 nights
Room was a good size, decor & soft furnishings attractive Bathroom pleasant but shower leaked out onto floor which meant bath mat not sufficient & towels needed to stem the leak Cleaners needed more attention to detail as on a couple of occasions had to ask for towels as had not been replaced -also water Reception staff excellent & very helpful Would I recommend-definitely
Room was a good size, decor & soft furnishings attractive Bathroom pleasant but shower leaked out onto floor which meant bath mat not sufficient & towels needed to stem the leak Cleaners needed more attention to detail as on a couple of occasions had to ask for towels as had not been replaced -also water Reception staff excellent & very helpful Would I recommend-definitely
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Staff are widely praised as friendly, helpful and accommodating, sometimes arranging early check-ins and offering useful recommendations. One review cites poor management communication, but frontline service is consistently strong.
Related guest reviews
10
Karen
11 May 2023
·
Stayed 2 nights
The staff are amazing and the place itself is very unique and beautiful. Great roof terrace views!
The staff are amazing and the place itself is very unique and beautiful. Great roof terrace views!
8
T
13 Jul 2025
·
Stayed 4 nights
Great location. Near two excellent places for breakfast. Lobby of boutique hotel smelled fabulous. Staff wonderful. Polite. Helpful. Quick to make things right. The room was large. Close to courtyard and at times loud. Showers could be consistently hotter.
Great location. Near two excellent places for breakfast. Lobby of boutique hotel smelled fabulous. Staff wonderful. Polite. Helpful. Quick to make things right. The room was large. Close to courtyard and at times loud. Showers could be consistently hotter.
10
David
7 Dec 2023
·
Stayed 3 nights
Arrived early and received warm reception. Staff arranged for room to be made up early while we waited at rooftop bar with superb view of Table Mountain. Facilities were well maintained & all staff were excellent and we would definitely return.lots of bars and restaurants within easy walking distance
Arrived early and received warm reception. Staff arranged for room to be made up early while we waited at rooftop bar with superb view of Table Mountain. Facilities were well maintained & all staff were excellent and we would definitely return.lots of bars and restaurants within easy walking distance
10
Martin
19 Oct 2025
·
Stayed 2 nights
Overall a fantastic stay. Great hotel, great staff, great service, great location
Overall a fantastic stay. Great hotel, great staff, great service, great location
10
James
9 Jan 2025
·
Stayed 1 night
Arrived early and hotel worked hard to allow us to check in early. Much appreciated after long flights.
Arrived early and hotel worked hard to allow us to check in early. Much appreciated after long flights.
8
Caroline P
13 Nov 2024
·
Stayed 2 nights
The front desks are super friendly and helpful.
The front desks are super friendly and helpful.
10
Akeele
18 Dec 2025
·
Stayed 5 nights
Beautiful hotel, awesome amenities and excellent customer service! I highly recommend staying at The Cloud 9 Boutique Hotel and Spa!
Beautiful hotel, awesome amenities and excellent customer service! I highly recommend staying at The Cloud 9 Boutique Hotel and Spa!
10
S
8 Oct 2024
·
Stayed 1 night
Lovely hotel with superb staff
Lovely hotel with superb staff
6
Jalyse
23 Apr 2024
·
Stayed 2 nights
The first 2 nights, the room I paid for wasn’t given to me —- I was told that the GM would contact me about getting the difference back and that still hasn’t happened. I eventually got the room I paid for and requested on the 3rd night, however I almost didn’t receive it because I was told an “influencer” was going to be there to take photos and such, which as an influencer as well I understand, however my reservations as well as unresponded to emails stated exactly what I needed weeks prior to my arrival. When we finally did get into the room, the shower was flooding, maintenance worked on it for two days and eventually it started working properly. However because of the dampness due to the flooding there were water bugs in the room, so we had to make sure our luggage was properly zipped and in the closet safely put away. On the second to last night the hot water stopped working …. The night manager was going to have us shower in a guest public bathroom two floors down and across the hotel, as a woman, that made me uncomfortable. But luckily the day time manager the following day found us another bathroom on our floor in a private room for us to shower and change comfortably. The best thing I can say about this place was that all the staff were truly amazing and by staff I mean the employees who work there and the managers on duty—> not including the General Manager who has yet to contact me.
The first 2 nights, the room I paid for wasn’t given to me —- I was told that the GM would contact me about getting the difference back and that still hasn’t happened. I eventually got the room I paid for and requested on the 3rd night, however I almost didn’t receive it because I was told an “influencer” was going to be there to take photos and such, which as an influencer as well I understand, however my reservations as well as unresponded to emails stated exactly what I needed weeks prior to my arrival. When we finally did get into the room, the shower was flooding, maintenance worked on it for two days and eventually it started working properly. However because of the dampness due to the flooding there were water bugs in the room, so we had to make sure our luggage was properly zipped and in the closet safely put away. On the second to last night the hot water stopped working …. The night manager was going to have us shower in a guest public bathroom two floors down and across the hotel, as a woman, that made me uncomfortable. But luckily the day time manager the following day found us another bathroom on our floor in a private room for us to shower and change comfortably. The best thing I can say about this place was that all the staff were truly amazing and by staff I mean the employees who work there and the managers on duty—> not including the General Manager who has yet to contact me.
10
Carol
28 Nov 2025
·
Stayed 6 nights
Room was a good size, decor & soft furnishings attractive Bathroom pleasant but shower leaked out onto floor which meant bath mat not sufficient & towels needed to stem the leak Cleaners needed more attention to detail as on a couple of occasions had to ask for towels as had not been replaced -also water Reception staff excellent & very helpful Would I recommend-definitely
Room was a good size, decor & soft furnishings attractive Bathroom pleasant but shower leaked out onto floor which meant bath mat not sufficient & towels needed to stem the leak Cleaners needed more attention to detail as on a couple of occasions had to ask for towels as had not been replaced -also water Reception staff excellent & very helpful Would I recommend-definitely
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AI-generated summary based on recent guest reviews
Location
Central and walkable, close to restaurants, bars and several attractions including Table Mountain; some areas feel lively while others are quiet. Well placed for exploring Cape Town on foot.
Related guest reviews
10
Vito
29 Jan 2025
·
Stayed 1 night
Great proximity to night life. Great staff interaction. Would definitely stay again.
Great proximity to night life. Great staff interaction. Would definitely stay again.
8
T
13 Jul 2025
·
Stayed 4 nights
Great location. Near two excellent places for breakfast. Lobby of boutique hotel smelled fabulous. Staff wonderful. Polite. Helpful. Quick to make things right. The room was large. Close to courtyard and at times loud. Showers could be consistently hotter.
Great location. Near two excellent places for breakfast. Lobby of boutique hotel smelled fabulous. Staff wonderful. Polite. Helpful. Quick to make things right. The room was large. Close to courtyard and at times loud. Showers could be consistently hotter.
10
Fiona
7 Feb 2025
·
Stayed 3 nights
Our room had stunning views of Table Mountain from the balcony and was very comfortable with quality furnishings and a large bathroom. The rooftop bar’s a highlight and the hotel’s in an ideal location for foodies with lots of really good restaurants within walking distance. The plunge pool and surrounding area is small for the size of the hotel. Overall though a very enjoyable stay.
Our room had stunning views of Table Mountain from the balcony and was very comfortable with quality furnishings and a large bathroom. The rooftop bar’s a highlight and the hotel’s in an ideal location for foodies with lots of really good restaurants within walking distance. The plunge pool and surrounding area is small for the size of the hotel. Overall though a very enjoyable stay.
10
Bruce
14 Jul 2024
·
Stayed 4 nights
I enjoyed the location (a bit off the regular tourist trail) and the ability to walk to some intersting nearby attractions. Even the V&A Waterfront was walkable, although a long walk! The Company's Gardens and surrounding museums and art galleries should not be missed. The staff at the hotel were very friendly, and I enjoyed the rooftop area (when it was not raining ... the consequence of going in rainy season). i even had a chance to enjoy the pool, despite it being winter. I also used the spa, which was reasonably priced and very good too.
I enjoyed the location (a bit off the regular tourist trail) and the ability to walk to some intersting nearby attractions. Even the V&A Waterfront was walkable, although a long walk! The Company's Gardens and surrounding museums and art galleries should not be missed. The staff at the hotel were very friendly, and I enjoyed the rooftop area (when it was not raining ... the consequence of going in rainy season). i even had a chance to enjoy the pool, despite it being winter. I also used the spa, which was reasonably priced and very good too.
10
David
15 Dec 2024
·
Stayed 4 nights
Great stay (again). Convenient location for local restaurants & bars. Secure parking
Great stay (again). Convenient location for local restaurants & bars. Secure parking
10
Daniel
26 Sept 2024
·
Stayed 9 nights
Great place to stay that is central
Great place to stay that is central
10
Sarah
1 Mar 2024
·
Stayed 2 nights
The location was very central. It had quite a few restaurants within the block that were delicious. The view from the rooftop cannot be beat!
The location was very central. It had quite a few restaurants within the block that were delicious. The view from the rooftop cannot be beat!
10
Asad
8 Feb 2025
·
Stayed 5 nights
Homely, comfortable boutique hotel in the heart of Cape Town. Very interesting multilevel architecture. Helpful and friendly staff. Rooms feel like home. Clean. Bed comfortable. Hot water with a rainfall shower. Private time at dry sauna can be booked by reservation at the front desk. Location is good. Walkable to restaurants and places. Minutes from Bo Kaap, Table Mountain, Lion’s head, V&A waterfront. Secure onsite parking for a small additional daily charge (or can park in the street). Breakfast was included in our package. Limited menu with good choices, we tried almost everything and was all good. Pool is small, didn’t try. Good views from the rooftop. Can’t go wrong with this one.
Homely, comfortable boutique hotel in the heart of Cape Town. Very interesting multilevel architecture. Helpful and friendly staff. Rooms feel like home. Clean. Bed comfortable. Hot water with a rainfall shower. Private time at dry sauna can be booked by reservation at the front desk. Location is good. Walkable to restaurants and places. Minutes from Bo Kaap, Table Mountain, Lion’s head, V&A waterfront. Secure onsite parking for a small additional daily charge (or can park in the street). Breakfast was included in our package. Limited menu with good choices, we tried almost everything and was all good. Pool is small, didn’t try. Good views from the rooftop. Can’t go wrong with this one.
10
Edward
26 Nov 2022
·
Stayed 6 nights
This is a very well placed hotel, close enough to bars and restaurants but far enough away to be quiet. The most amazing roof top bar, views that will blow your mind! Comfortable, clean, lovely staff, my second visit and will not be the last.
This is a very well placed hotel, close enough to bars and restaurants but far enough away to be quiet. The most amazing roof top bar, views that will blow your mind! Comfortable, clean, lovely staff, my second visit and will not be the last.
10
Andy
7 Nov 2025
·
Stayed 4 nights
What an amazing boutique hotel close to fine dining n table mountain. Our room number 1 was simply gorgeous and huge. We loved everything incl the location and chic n modern decor. The staff was excellent too. Try to use the main pool w hot tub. The sauna also looks inviting. The best small hotel in Cape Town ! You will be impressed.
What an amazing boutique hotel close to fine dining n table mountain. Our room number 1 was simply gorgeous and huge. We loved everything incl the location and chic n modern decor. The staff was excellent too. Try to use the main pool w hot tub. The sauna also looks inviting. The best small hotel in Cape Town ! You will be impressed.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is well liked and the on-site restaurant gets positive feedback. The rooftop bar is popular for drinks and views.
Related guest reviews
10
Vito
29 Jan 2025
·
Stayed 1 night
Great proximity to night life. Great staff interaction. Would definitely stay again.
Great proximity to night life. Great staff interaction. Would definitely stay again.
10
Peter
26 Feb 2025
·
Stayed 4 nights
Great staff, excellent room and great coffee shop opposite :)
Great staff, excellent room and great coffee shop opposite :)
8
T
13 Jul 2025
·
Stayed 4 nights
Great location. Near two excellent places for breakfast. Lobby of boutique hotel smelled fabulous. Staff wonderful. Polite. Helpful. Quick to make things right. The room was large. Close to courtyard and at times loud. Showers could be consistently hotter.
Great location. Near two excellent places for breakfast. Lobby of boutique hotel smelled fabulous. Staff wonderful. Polite. Helpful. Quick to make things right. The room was large. Close to courtyard and at times loud. Showers could be consistently hotter.
10
Patti
30 Nov 2024
·
Stayed 2 nights
My husband and I stayed here after a cruise for two nights. The staff are very friendly and helpful, the room was lovely, the bed was comfy, and there were quite a few dining choices around. They do have a restaurant on site and the food was very good. The view of table Mountain is beautiful. We would definitely stay here again. Highly recommend.
My husband and I stayed here after a cruise for two nights. The staff are very friendly and helpful, the room was lovely, the bed was comfy, and there were quite a few dining choices around. They do have a restaurant on site and the food was very good. The view of table Mountain is beautiful. We would definitely stay here again. Highly recommend.
10
Fiona
7 Feb 2025
·
Stayed 3 nights
Our room had stunning views of Table Mountain from the balcony and was very comfortable with quality furnishings and a large bathroom. The rooftop bar’s a highlight and the hotel’s in an ideal location for foodies with lots of really good restaurants within walking distance. The plunge pool and surrounding area is small for the size of the hotel. Overall though a very enjoyable stay.
Our room had stunning views of Table Mountain from the balcony and was very comfortable with quality furnishings and a large bathroom. The rooftop bar’s a highlight and the hotel’s in an ideal location for foodies with lots of really good restaurants within walking distance. The plunge pool and surrounding area is small for the size of the hotel. Overall though a very enjoyable stay.
10
Yagiz
13 Sept 2024
·
Stayed 4 nights
Hotel has a great location and an amazing breakfast. The complimentary drinks and possibility to use jacuzzi was also awesome.
Hotel has a great location and an amazing breakfast. The complimentary drinks and possibility to use jacuzzi was also awesome.
10
Sarah
1 Mar 2024
·
Stayed 2 nights
The location was very central. It had quite a few restaurants within the block that were delicious. The view from the rooftop cannot be beat!
The location was very central. It had quite a few restaurants within the block that were delicious. The view from the rooftop cannot be beat!
10
Asad
8 Feb 2025
·
Stayed 5 nights
Homely, comfortable boutique hotel in the heart of Cape Town. Very interesting multilevel architecture. Helpful and friendly staff. Rooms feel like home. Clean. Bed comfortable. Hot water with a rainfall shower. Private time at dry sauna can be booked by reservation at the front desk. Location is good. Walkable to restaurants and places. Minutes from Bo Kaap, Table Mountain, Lion’s head, V&A waterfront. Secure onsite parking for a small additional daily charge (or can park in the street). Breakfast was included in our package. Limited menu with good choices, we tried almost everything and was all good. Pool is small, didn’t try. Good views from the rooftop. Can’t go wrong with this one.
Homely, comfortable boutique hotel in the heart of Cape Town. Very interesting multilevel architecture. Helpful and friendly staff. Rooms feel like home. Clean. Bed comfortable. Hot water with a rainfall shower. Private time at dry sauna can be booked by reservation at the front desk. Location is good. Walkable to restaurants and places. Minutes from Bo Kaap, Table Mountain, Lion’s head, V&A waterfront. Secure onsite parking for a small additional daily charge (or can park in the street). Breakfast was included in our package. Limited menu with good choices, we tried almost everything and was all good. Pool is small, didn’t try. Good views from the rooftop. Can’t go wrong with this one.
10
Katharina S
21 Dec 2022
·
Stayed 7 nights
Excellent location! Beautiful and clean facilities. Fantastic view from the roof top! Relaxing pool area. Great food all day. The staff was super friendly and helpful, and gave us so many great recommendations for places to see, how to get around, and where to eat, and they helped us with booking restaurants, tickets, day trips and everything else we needed. There were lots of fantastic restaurant in the area. The stay at Cloud 9 was just perfect! Would definitely come back.
Excellent location! Beautiful and clean facilities. Fantastic view from the roof top! Relaxing pool area. Great food all day. The staff was super friendly and helpful, and gave us so many great recommendations for places to see, how to get around, and where to eat, and they helped us with booking restaurants, tickets, day trips and everything else we needed. There were lots of fantastic restaurant in the area. The stay at Cloud 9 was just perfect! Would definitely come back.
10
Ian
16 May 2025
·
Stayed 2 nights
Great on site restaurant and close to many other food outlets. Staff are wonderful
Great on site restaurant and close to many other food outlets. Staff are wonderful
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AI-generated summary based on recent guest reviews
10
Grant
2 Sept 2026
·
Stayed 2 nights
A brilliant stay for business.
A brilliant stay for business.
10
Luke
21 Aug 2026
·
Stayed 4 nights
Our stay at Cloud 9 was excellent. The staff were very friendly and welcoming and went out of their way to solicit feedback. The room was very clean and well-maintained. The rooftop terrace had incredible views of Table Mountain. Breakfast was very good. We would definitely stay here again.
Our stay at Cloud 9 was excellent. The staff were very friendly and welcoming and went out of their way to solicit feedback. The room was very clean and well-maintained. The rooftop terrace had incredible views of Table Mountain. Breakfast was very good. We would definitely stay here again.
10
Simisola
26 Jun 2026
·
Stayed 4 nights
Great stay.
Great stay.
10
SUSAN
12 Jun 2026
·
Stayed 4 nights
There would be more parties. We have two that we both have two
There would be more parties. We have two that we both have two
10
Laurens
8 Jun 2026
·
Stayed 4 nights
Nice and friendly staff, VIP acces upgrade great room. Lovely breakfast!
Nice and friendly staff, VIP acces upgrade great room. Lovely breakfast!
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 00:00
Before 11:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Cloud 9 Boutique Hotel and Spa
Is parking available at the property?
Self parking is available on-site for a fee of ZAR 100 per night. Parking is limited, and no reservation is required.
What type of breakfast is offered and what are the serving hours?
Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee of approximately ZAR 270 for adults and children.
Does the property allow pets?
Pets are not allowed at the property. However, service animals are exempt from this policy.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
Are airport shuttle services available?
A roundtrip airport shuttle is available for a surcharge of ZAR 450 per vehicle (one way). Guests must contact the property with arrival details before travel to arrange the transfer.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility can be confirmed by contacting the property directly.
Where is the property located in relation to key landmarks?
The property is centrally located in Cape Town, within a 5-minute drive of Long Street and the Cape Town International Convention Centre. It is approximately 3 miles from Camps Bay Beach and 0.2 miles from Kloof Street.
Does the property have a swimming pool?
Yes, the property features two outdoor pools, including a rooftop pool and a seasonal outdoor pool. The pools are heated and operational throughout the year.
Are children allowed at the property?
Children are welcome at the property. There is no specified minimum age for children to stay for free.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds for a fee of ZAR 733 per night. Advance request for rollaway beds is required, and availability is subject to confirmation.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-21: NO DATA
- 2026-10-22: 151.91746697904966USD
- 2026-10-23: 160.55044902847288USD
- 2026-10-24: 167.7245934324951USD
- 2026-10-25: 147.35662240126038USD
- 2026-10-26: 152.05625001724243USD
- 2026-10-27: 190.1113045548248USD
- 2026-10-28: 246.9583552853546USD
- 2026-10-29: 251.60538999441528USD
- 2026-10-30: 151.0285852999115USD
- 2026-10-31: 242.3104998807373USD
- 2026-11-01: 189.04270764660643USD
- 2026-11-02: 202.7147091203308USD
- 2026-11-03: 171.89241032777403USD
- 2026-11-04: 194.7128932474365USD
- 2026-11-05: 202.7147091203308USD
- 2026-11-06: 204.42608162763975USD
- 2026-11-07: 345.37204586209106USD
- 2026-11-08: 357.2179655266418USD
- 2026-11-09: 203.84017339149474USD
- 2026-11-10: 206.30084094201658USD
- 2026-11-11: 231.369431263031USD
- 2026-11-12: 207.9063266246948USD
- 2026-11-13: 208.22096078372192USD
- 2026-11-14: 208.22096078372192USD
- 2026-11-15: 247.2729894443817USD
- 2026-11-16: 208.48946501333617USD
- 2026-11-17: 270.9317273860321USD
- 2026-11-18: 231.369431263031USD
- 2026-11-19: 204.09429835104368USD
- 2026-11-20: 210.21774726867673USD
- 2026-11-21: 204.21644520639038USD
- 2026-11-22: 226.8472619633484USD
- 2026-11-23: 224.97050220355223USD
- 2026-11-24: 207.4594236984558USD
- 2026-11-25: 203.84017339149474USD
- 2026-11-26: 215.65904429832457USD
- 2026-11-27: 203.84017339149474USD
- 2026-11-28: 188.8317888885498USD
- 2026-11-29: 203.40537572471618USD
- 2026-11-30: 238.49708668333435USD
- 2026-12-01: 275.2259142992096USD
- 2026-12-02: 208.48946501333617USD
- 2026-12-03: 211.06533770262143USD
- 2026-12-04: 182.95324920327758USD
- 2026-12-05: 318.98736762905884USD
- 2026-12-06: 208.22096078372192USD
- 2026-12-07: 191.7871135880127USD
- 2026-12-08: 203.5076720062866USD
- 2026-12-09: 199.2650179349365USD
- 2026-12-10: 201.0519286291046USD
- 2026-12-11: 182.59387003858947USD
- 2026-12-12: 182.85955312722777USD
- 2026-12-13: 189.01225642189024USD
- 2026-12-14: 204.09429835104368USD
- 2026-12-15: 189.34116726403806USD
- 2026-12-16: 184.10126550442504USD
- 2026-12-17: 183.8017800175476USD
- 2026-12-18: 179.79871775526428USD
- 2026-12-19: 266.5792710883331USD
- 2026-12-20: 247.83092564030454USD
- 2026-12-21: 256.97509843457027USD
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Fee for cooked-to-order breakfast: approximately ZAR 270 for adults and ZAR 270 for children
- Airport shuttle fee: ZAR 450 per vehicle (one way)
- Self parking fee: ZAR 100 per night
- Rollaway bed fee: ZAR 733 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Tour desk
Dry cleaning
Activities
Swimming pool
Garden
Golf course (nearby)
Horse riding
Pool outdoor
Outdoor heated pool
Outdoor Furniture
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrace
General
Restaurant
Non-smoking rooms
Sauna
Massage
Spa & wellness centre
Barber/Beauty shop
Body treatments
Facial treatments
Poolside bar
Family room
Services
Tour desk
Dry cleaning
Babysitting/Child services
Housekeeping
Safe-deposit box
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Parking
Parking
Airport shuttle
Parking (Limited)
Parking Onsite
Internet
Free wi-fi