Name: Grand Hotel Santa Ana
Address: Presidente Córdova Tarqui, San Blas, Cuenca, Cuenca, Ecuador, Cuenca, Azuay, Ecuador
Rating: 8.48

Guest reviews

8.5

Very good

Based on 311 verified reviews

Facilities

6.1

Cleanliness

6.6

Rooms

6

Service

6.9

Location

6

Dining

6

4

Leon

Nov 21, 2025

·

Stayed 1 night

The place is nothing like in the promotional photos, the room was small, not enough towels, TV didn't work, window is indoors so no sun light and ventilation, extremely noise due to the fact that rooms are very close to each other and the noice comes from other rooms, from the corridor, from the main entrance, etc. We couldn't sleep all night due to noise neighbors. Limited facilities with a lot of inconveniences.

6

Isac

Aug 1, 2025

·

Stayed 1 night

Spa, jacuzzi and pool not included in the prize for the room

6

edwin

Jul 26, 2025

·

Stayed 1 night

Breakfast didnt get serve what I need make me wait for a long time for nothing. The rest everything was good and clean.

4

Javier

Sep 24, 2023

·

Stayed 1 night

This is NOT a 3 star hotel or even close to it. Really felt more like a Hostal to be honest. Super noisy-bring ear plugs. Area is great though and right in the middle of it all.

10

Terry

Nov 28, 2022

·

Stayed 1 night

I liked my stay in this hotel. Good service, pro stuff.

Presidente Córdova Tarqui, San Blas, Cuenca, Cuenca, Ecuador

Location

A stay at Hotel Spa Santa Ana places you in the heart of Cuenca, steps from Calderon Park and Convent of the Assumption. This spa hotel is 0.1 mi (0.2 km) from San Francisco Plaza Market and 0.3 mi (0.5 km) from Sombrero Museum.

Calderon Park(0.1 miles)

Convent of the Assumption(0.1 miles)

San Francisco Plaza Market(0.1 miles)

New Cathedral of Cuenca(0.1 miles)

Museum of the Canari Identity(0.2 miles)

Sombrero Museum(0.2 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Free self-parking is available on-site, with limited spaces. Valet parking services are also offered.

A complimentary continental breakfast is served daily from 7:30 AM to 10:00 AM.

Pets are allowed with a fee of USD 15 per pet, per day. Service animals are exempt from fees.

Check-in is from 2:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may be available for a fee, subject to availability.

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas.

The hotel is centrally located in Cuenca, just steps from Calderon Park and the Convent of the Assumption. It is approximately 0.1 miles from San Francisco Plaza Market and 0.3 miles from Sombrero Museum.

Yes, the hotel features both an indoor pool and an outdoor heated pool, providing a relaxing environment for guests.

Children are welcome at the property. Guests aged 15 and older can check in without restrictions.

Grand Hotel Santa Ana

Amenities

Property description

Book on Vio