Comfort Inn New Orleans Airport South

Upon arrival at the airport I called the hotel to request a shuttle to the hotel. The person who answered the phone was unfriendly. When the shuttle arrived at airport pick up point, the driver was rude as well. I learned that he was also the person at the front desk. Upon arrival to the hotel, he said less than 5 words then handed me my room key card. Less than 10 second. Then without another word walked away. It was crazy. I thought I should give him som grace. Maybe he was just having a bad day. Nope. I found my way to the elevator and to room 218. When I opened the door the musty smell was overwhelming. My fault. I reserved the cheapest room available close to the airport. As the room was dark I turned on the lamps and walked to the window. As I stepped in front of the window, I felt water squish under my feet. The PTAC unit was leaking onto the carpet. Ok. That happens. I reach up to open the curtains to let addition light in. The window was shattered and had a 8-10 inch hole in the window. It’s 95 degrees and 90% humidity. I went to the front desk and notified the same rude employee there was a hole in the window. His exact response was, We are aware.” Then he sat down and started scrolling on his smart phone. I asked him why he would knowingly put me in a room with a hole in the window. He became rude again. Rather than elevate the situation I tried to find a hotel near and could not find anything. I barricaded my door because I did not feel safe and the door would not

Hotel will be great, lots of reparations going on.

Facility undergoing renovation at all times of day and night.

clean room airport shuttle

Poorly kept building entirely.