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Hilton Garden Inn Jackson Downtown - Image 1
Hilton Garden Inn Jackson Downtown - Room
Hilton Garden Inn Jackson Downtown - Room
Hilton Garden Inn Jackson Downtown - Pool
Hilton Garden Inn Jackson Downtown - Restaurant

Hilton Garden Inn Jackson Downtown


Amenities

  • Laundry service

  • Elevator / Lift

  • Business Center

  • Safe-Deposit Box

  • Meeting Rooms

  • Luggage Storage

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Property description

Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, shopping on site, and a fireplace in the lobby.
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At Hilton Garden Inn Jackson Downtown, guests praise the historic building and frequently compliment friendly staff and valet, but report inconsistent operations, with recurring issues around hot tubs and pools, air conditioning, towel availability, and valet-only parking fees.

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Facilities

Inconsistent

Cleanliness

Mixed

Rooms

Dated

Service

Mixed

Location

Central

Was this helpful?

8

Sara

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2 weeks ago

·

Stayed 2 nights

My stay was accommodating. The staff was helpful, the rooms were clean and the beds were comfortable. Valet parking was too expensive!
My stay was accommodating. The staff was helpful, the rooms were clean and the beds were comfortable. Valet parking was too expensive!

8

Vernita

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2 weeks ago

·

Stayed 3 nights

I only ate in your dining area one evening with members of my recent group. BUT, I did enjoy the set-up for the coffee kiosk.
I only ate in your dining area one evening with members of my recent group. BUT, I did enjoy the set-up for the coffee kiosk.

2

Alishia

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3 weeks ago

·

Stayed 2 nights

The only good thing regarding our stay was security walked us from the parking lot to the hotel’s doors. They gave us a handicapped room ( in which I did not reserve or asked for). The pool was supposedly closed off because the pumps were messed up. The middle elevator got stuck on the 7th floor. No parking space….This was the worse Hilton hotel that I’ve EVER stayed in…. Needless to say, I will not stay at this hotel again.
The only good thing regarding our stay was security walked us from the parking lot to the hotel’s doors. They gave us a handicapped room ( in which I did not reserve or asked for). The pool was supposedly closed off because the pumps were messed up. The middle elevator got stuck on the 7th floor. No parking space….This was the worse Hilton hotel that I’ve EVER stayed in…. Needless to say, I will not stay at this hotel again.

4

Charles

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3 weeks ago

·

Stayed 2 nights

It’s a neat old historical hotel in desperate need of some love.
It’s a neat old historical hotel in desperate need of some love.

6

Ashley

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Apr 23, 2026

·

Stayed 2 nights

We stayed for a weekend. Upon arrival, we got checked in. Got to our room, the key wouldn't work. Husband took the key to the front desk (we stayed and waited in the hallway with our luggage). Front desk person told him to give him a min to check others in. Husband told him to just come up when he was done. He didn't want to leave us alone in the hallway (me and 2 children). We waited about 10 min. Husband had to go back down to get him. He was sitting on the counter top on his phone. He came up with a drill. Did some drilling on the card entry and we eventually got in. We had to ask for more towels. There was no soap in the bathroom or trash can. The tub had hair in it. There was a red stain on the floor. A set of blinds didn't work. After we left, noticed a larger than expected charge to my card for parking. We were charged extra for an "oversized vehicle" of which we weren't told. Overall, this hotel needs some serious updates. We won't be staying at this location again.
We stayed for a weekend. Upon arrival, we got checked in. Got to our room, the key wouldn't work. Husband took the key to the front desk (we stayed and waited in the hallway with our luggage). Front desk person told him to give him a min to check others in. Husband told him to just come up when he was done. He didn't want to leave us alone in the hallway (me and 2 children). We waited about 10 min. Husband had to go back down to get him. He was sitting on the counter top on his phone. He came up with a drill. Did some drilling on the card entry and we eventually got in. We had to ask for more towels. There was no soap in the bathroom or trash can. The tub had hair in it. There was a red stain on the floor. A set of blinds didn't work. After we left, noticed a larger than expected charge to my card for parking. We were charged extra for an "oversized vehicle" of which we weren't told. Overall, this hotel needs some serious updates. We won't be staying at this location again.

235 W Capitol St, Downtown Jackson, Jackson, Mississippi, United States of America

Location

A stay at Hilton Garden Inn Jackson Downtown places you in the heart of Jackson, steps from Robert Johnson Blues Foundation and Dr. A. H. McCoy Federal Building. This hotel is 0.3 mi (0.4 km) from Jackson Convention Complex and 0.4 mi (0.6 km) from Russell C Davis Planetarium.

Robert Johnson Blues Foundation(0.1 miles)

Dr. A. H. McCoy Federal Building(0.1 miles)

Jackson Convention Complex(0.2 miles)

Russell C Davis Planetarium(0.3 miles)

Lamar Life Building(0.4 miles)

International Museum of Muslim Cultures(0.4 miles)

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Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 16:00 to 00:00

Before 11:00


Good to know

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