Name: Holiday Inn Express Hotel & Suites Mount Airy by IHG
Address: 1320 EMS Drive, Mount Airy, North Carolina, United States of America, Mount Airy, North Carolina, US
Price range: $105–$337 per night
Rating: 8.6

What guests think

At Holiday Inn Express Hotel & Suites Mount Airy by IHG, guests most often praise very clean spaces, friendly staff, a convenient base for Mayberry attractions, and comfortable rooms improved by recent renovations.

Some report construction periods, occasional hot water or HVAC problems, thin walls, and service hiccups such as inflexible check in, slow elevators, or key card glitches. Breakfast is widely liked for variety and taste, though items can run out at busy times. Expect a clean, comfortable stay with warm service and easy access to town.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Recent renovations are noted. Guests mention ample parking, a small gym, and a pool that’s clean but sometimes closed; a few cite slow or limited elevators and the hot tub’s removal, and the property is pet friendly with a fee.

Related guest reviews

10

John

Dec 13, 2024

·

Stayed 1 night

Property is gong through a remodel. The staff was extremely courteous. Would stay here again.

10

steve

Feb 17, 2023

·

Stayed 1 night

***** clean, convenient, very nice staff, convenient parking, nice work out room- great place

6

Benjamine

Jun 16, 2024

·

Stayed 2 nights

Property seems like it needs better upkeep. Wallpaper peeling. Bathroom door has to be lifted to shut. Hot tub was filled in with cement. Not worth the expense.

10

Michele

Sep 7, 2025

·

Stayed 2 nights

the property was completely renovated since last coming here; everything was clean and upgraded.

2

Randall

May 4, 2025

·

Stayed 1 night

It was awful we was lied to about the swimming pool that's the whole reason for us staying so our son can swim we was told it would be open the first day then the second day we was told we get a room it would be open and neither day did he get you swim false advertisement

10

Laura

Apr 15, 2024

·

Stayed 1 night

The facilities are very clean, the parking is ample, and they are dog friendly!

6

Nathaniel

Nov 15, 2024

·

Stayed 1 night

We had to change rooms twice because of ladybug infestations around the windows in the first two rooms, and still wound up seeing a couple of ladybugs in the third. Elevator was very slow. Staff was friendly and very apologetic, though.

10

Michael D.

Jun 15, 2025

·

Stayed 1 night

Beautiful room, great breakfast, nice staff. Need more elevators. Was very frustrating. Other than that it was great.

10

Debora

Aug 19, 2023

·

Stayed 1 night

Room was clean & great; 2 Queen & pull out sofa. Only issue was only 3 bath & 3 hand towels for 4 people. 4 wash clothes tho. Food great as usual; lots of low cal healthy options. Hot water for tea available late into the nite. Pool clean but busy.

10

Jeffrey

Jun 28, 2025

·

Stayed 1 night

Clean and spacious room, plenty of parking.

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Cleanliness

Cleanliness is a consistent strong point across rooms and public areas. A few exceptions appear, including ladybugs, messy rug cleaning, and some wear like peeling wallpaper or minor bathroom issues.

Related guest reviews

10

Greg

Oct 31, 2025

·

Stayed 1 night

Nice bed, large pillows, very clean. Staff was friendly!

10

Shemetica

Nov 9, 2025

·

Stayed 1 night

Great customer service, clean room

6

Benjamine

Jun 16, 2024

·

Stayed 2 nights

Property seems like it needs better upkeep. Wallpaper peeling. Bathroom door has to be lifted to shut. Hot tub was filled in with cement. Not worth the expense.

6

mark

Jun 17, 2024

·

Stayed 2 nights

the property was fine but the bathroom left alot to be desired no tissues and the toliet handle was broken

10

Renea

Nov 2, 2025

·

Stayed 1 night

Biscuits were awesome. Nice & clean room. Great stay

8

RHONDA

Jul 23, 2025

·

Stayed 1 night

Door to room wouldn't close completely, had to make sure to pull. Toilets are very low. Staff was cleaning rugs while eating breakfast and walking by with nasty water.

6

Nathaniel

Nov 15, 2024

·

Stayed 1 night

We had to change rooms twice because of ladybug infestations around the windows in the first two rooms, and still wound up seeing a couple of ladybugs in the third. Elevator was very slow. Staff was friendly and very apologetic, though.

8

Jessica

Jul 4, 2024

·

Stayed 1 night

Staff was very nice, hotel was clean, but outdated.

10

Shannon

Nov 9, 2025

·

Stayed 1 night

Staff were amazing, hotel clean & great location

8

Christine

Sep 29, 2025

·

Stayed 1 night

This property was very noisy, walls and floor were thin didn’t get much rest, which was the point of stopping for the night on the way to our destination, but the room was very clean and the bed was comfortable.

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Rooms

Rooms are generally comfortable and spacious, with updates and blackout curtains aiding sleep. Some guests note thin walls, older furnishings or spring mattresses in spots, and occasional HVAC or maintenance quirks.

Related guest reviews

8

jason

Apr 27, 2025

·

Stayed 1 night

Had a decent free breakfast. Have suites for a family stay

10

Theresa

Jun 18, 2024

·

Stayed 1 night

One night stay...the room was very clean, comfortable, and quiet. Front desk staff were very friendly. Nice large bathroom offset from the sleeping area. Did not take advantage of the free breakfast so can't speak to that. Would definitely stay here again.

6

Syed

Dec 24, 2022

·

Stayed 2 nights

The condition of the rooms is dated. A fresh coat of paint on the walls and new bed and chairs would be greatly appreciated - especially since the cost of the nightly stay is equivalent to some new hotels with better amenities is about the same. The breakfast was good the first day but second day there were so many people getting breakfast - everything was gone and nothing left for us but some oatmeal.

8

Terri

Apr 21, 2023

·

Stayed 3 nights

Super quiet and clean. Room was amazing, price was great. Beds are spring mattresses and I hadn't slept on one of those for years, needs to be updated. Breakfast quality was amazing. Overall a great stay.

10

Ricardo

May 30, 2025

·

Stayed 1 night

After they're remodel rooms are clean and fresh. Blackout curtains are wonderful.

8

Dathard

Apr 13, 2025

·

Stayed 2 nights

Nice beds and good curtains for sleeping.

6

Jim

Aug 19, 2024

·

Stayed 1 night

Walls seem very thin as guest in next room talked on the phone half the night. Plus, could hear him snoring after his phone call ended. I’ve stayed at this place a couple of times, but never again. Staff was superb!!

8

Deborah

Aug 10, 2025

·

Stayed 1 night

The hotel is convenient and set back off the busy highway so quiet. We could hear people walking around in the room above us, the air conditioner whined before it spun up so in the middle of the night was distracting. Breakfast is the typical average stuff.

10

Larry

Sep 25, 2025

·

Stayed 1 night

Very nice hotel. Check-in was easy and friendly staff. The rooms were nice size with comfort beds. The breakfast was good with a nice variety.

8

Christine

Sep 29, 2025

·

Stayed 1 night

This property was very noisy, walls and floor were thin didn’t get much rest, which was the point of stopping for the night on the way to our destination, but the room was very clean and the bed was comfortable.

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Service

Staff are widely described as friendly, helpful, and accommodating, with standout front desk assistance. There are occasional reports of rude or inflexible interactions, overbooking, and limited resolution for issues like key card failures or early check in.

Related guest reviews

10

Alice

Oct 30, 2023

·

Stayed 2 nights

The best staff at any HGI we've been to. Miss Melissa went above board for us. The entire staff was great. The room was amazingly clean! Very clean. Even the breakfast was good. Nice variety, and HOT! We'd definitely stay there again!

8

Kathy

Apr 4, 2023

·

Stayed 1 night

At check-in the front desk clerk was not very friendly. We were there about an hour early of check-in, no cars in the parking lot and she told us the maids had not finished cleaning the rooms and there was no way we could check in before 3:00. We happened to be there at 2:30 and witnessed her checking in another couple. When we came back at 4:00 to get ready for our funeral I asked a bee front desk clerk if the shift change was at 3:00, she asked how did I know and I told her. Her response gave it away that she was not surprised or was it the first time that someone spoke of the unfriendliness of the clerk.

6

PaQuez

Oct 2, 2023

·

The property was undoubtedly clean and convenient to the area. My issue was the staff and the response to the issues of the building. I was locked out of my room everyday I left out. The key would stop working and after dealing with it for three days, no one cared to compensate for it.

10

Lou

Apr 26, 2023

·

Stayed 1 night

All the staff, from check in, housekeeping, breakfast staff and check out, were all very professional and extremely friendly. Made us feel very welcome

10

Pat

May 16, 2024

·

Stayed 1 night

Staff went out of their way to contact me when I left something behind. Very professional. Great service!

10

CHRISTINE

Aug 15, 2025

·

Stayed 1 night

The front desk staff was friendly and accommodating.

2

michael

Mar 17, 2024

·

Stayed 1 night

Hotel overbooked suites. When I arrived I was given a double queen when I booked a suite at a higher price. One of my teenagers had to sleep on the floor. Hotel couldn’t do anything to reduce the price as it was booked through a third party. Very frustrating. Will not be staying again.

10

Lauren

Feb 2, 2025

·

Stayed 2 nights

Front desk lady was so helpful and assisted me above and beyond what is expected. Thanks 😊

2

MariJo

Sep 1, 2025

·

Stayed 1 night

Front desk was extremely rude. Wouldn’t let us check in at 3pm as advertised on the website. So rude I made a reservation elsewhere. Short gray haired lady, mid forties.

6

Kimberly

Oct 29, 2023

·

Stayed 1 night

I know the check-in time is 3:00 but we drove over 4 hours to get there. The lady at the desk wouldn’t even look to see if our room might be ready a little early. Anytime after 3 was all she would say. That wasn’t the first time with this same staff member. Also we had to go buy a fan because the AC is obviously preset and even though we turned the fan on the AC to high it still cut off after only a few minutes. I hate to buy my husband is going to shop around. Nothing wrong with the room other than not enough shampoo for 4 people.

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Location

Convenient for downtown Mount Airy/Mayberry attractions and dining, and set back from the main road for a quieter stay. A few note limited dinner choices nearby.

Related guest reviews

10

Michele

Sep 14, 2025

·

Stayed 1 night

Perfect location in Mount Airy

10

Jan

Apr 22, 2025

·

Stayed 2 nights

Location was perfect for the places we wanted to visit, and plenty of restaurant choices nearby.

10

susan e

Dec 29, 2022

·

Very quiet and very clean. Professional staff who were very friendly. The rooms were spacious and very nice. Close to downtown Mount Airy and close to lots of dining choices.

10

Chris

Sep 19, 2025

·

Stayed 1 night

Nice clean place conveniently located.

8

Joanne

Jul 20, 2024

·

Stayed 2 nights

Nice location but just not too many dinner places nearby

10

Thomas

Jun 22, 2025

·

Stayed 1 night

Excellent location. Close to dining and attractions. Great nights sleep

10

Emily

Jul 30, 2023

·

Stayed 1 night

This was an overall great location to stay. It was close enough to shops and restaurants to be convenient yet far enough off the road that noise and traffic were not an issue. Will definitely be staying again!

10

Maureen

Apr 20, 2023

·

Stayed 1 night

We liked that is was a nice location with a great Mexican restaurant nearby

8

Linda

Jan 2, 2023

·

Stayed 19,358 nights

Pretty close to downtown Mount Airy by car. Decent area and nice staff.

10

Tracy

May 16, 2025

·

Stayed 2 nights

Everything about the hotel was wonderful from our greeting at the front desk, to the cleanliness of the room and the comfort of the beds, the location of the hotel - bonus points for being next to an emergency call center :). We were greeted with a smile and a friendly attitude the moment we walked in. Given our key and the hotel information -wifi and whatnot. Went to our room and it was comfortable and clean. The first thing we noticed was that the pillow cases had 'hard' or 'soft' written on them, which I think is awesome! took the guesswork out of which one I would use to sleep on. The hotel is across the street from a small shopping center, there are plenty of eating options nearby and it is very close to Mayberry. The second night our key didn't work when we came back, so I went down to the desk. The lady was checking someone in who wasn't completely ready and when she saw me she asked me what I needed and immediately gave me a new key after verifying my information - which I honestly don't remember any other hotel doing when I needed a new key. It was a lovely place to stay and I will definitely stay there again the next time I visit Mayberry.

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Dining

Breakfast is frequently praised for its variety and taste. At busy times items may run out or need replenishing, and a few guests found it average or poor.

Related guest reviews

6

Syed

Dec 24, 2022

·

Stayed 2 nights

The condition of the rooms is dated. A fresh coat of paint on the walls and new bed and chairs would be greatly appreciated - especially since the cost of the nightly stay is equivalent to some new hotels with better amenities is about the same. The breakfast was good the first day but second day there were so many people getting breakfast - everything was gone and nothing left for us but some oatmeal.

10

Brittany

Sep 16, 2025

·

Stayed 1 night

We checked in pretty late due to a last minute pitstop on the way to the beach. Staff was still very lively and friendly. The room was soo clean and easy to find everything we needed. The bathrooms were stocked with Dove supplies so we did not even have to unpack our toiletries. The breakfast is, in my option, one of the best we've ever had that is included with our stay. I will 100% stay here again while traveling.

10

Jennifer

Aug 9, 2025

·

Stayed 1 night

The beds were so comfortable and the breakfast was great

10

PaQuez

Oct 17, 2023

·

Stayed 3 nights

Breakfast was amazing

10

Lori

Aug 4, 2025

·

Stayed 1 night

This hotel is well kept and clean. Breakfast had lots of options.

10

Melanie

Oct 23, 2023

·

Stayed 2 nights

Breakfast was good but you have to wait for foor to be replenished.

6

Daniel

Aug 21, 2023

·

Stayed 1 night

Property is old needs updating and breakfast was awful.

10

Renee

Sep 23, 2025

·

Stayed 2 nights

Rooms are clean and breakfast delicious.

10

Larry

Sep 25, 2025

·

Stayed 1 night

Very nice hotel. Check-in was easy and friendly staff. The rooms were nice size with comfort beds. The breakfast was good with a nice variety.

8

Michele

Mar 1, 2025

·

The breakfast was very disappointing. They were out of coffee, orange juice, scrambled eggs, and pastries. The one staff person was working hard to replenish everytthing, but we were in a hurry.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$135
February	$136
March	$135
April	$152
May	$159
June	$161
July	$156
August	$142
September	$184
October	$187
November	$153
December	$135

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $134	18 $202	19 $202
20 $134	21 $142	22 $142	23 $154	24	25 $302	26 $293
27 $147	28 $138	29 $148	30 $150

Su	Mo	Tu	We	Th	Fr	Sa
				1 $158	2 $302	3
4 $142	5 $186	6 $156	7 $155	8 $220	9 $337	10 $297
11 $174	12 $149	13 $159	14 $149	15 $175	16 $248	17 $235
18 $111	19 $148	20 $172	21 $199	22 $207	23 $249	24 $212
25 $105	26 $143	27 $132	28 $137	29 $132	30 $168	31 $242

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Monthly average prices

About this property

Location

Room options

Standard Room

Suite, 1 King Bed, Fireplace

Standard Room, 1 King Bed (Leisure)

Suite, 1 King Bed with Sofa Bed

Suite, Multiple Beds

Standard Room, 1 King Bed, Accessible (Comm, Mobility, Roll Shower)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Accessible (Communications, Mobility, Access Tub)

Standard Room, Accessible (Communications, Mobility)

Suite, 1 King Bed, Accessible (Communications, Mobility, Access Tub)

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites Mount Airy by IHG

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Prices for upcoming dates