mk hotel münchen max-weber-platz

We booked this hotel for the night before my 85 year old mums operation close by. I was on a late flight from London. My mum travelling to Munich by train. We were meant to get a check-in code 24 hours before check-in. This did not happen. We emailed at 8 am, and both tried calling the hotel (number listed appears to be inactive). After not hearing anything my mother booked a different hotel as she was anxious. The website states that the reception on a Sunday is only manned u til 12noon! We tried to then contact the hotel for a refund but were told as it was non-refundable they would not honour a refund. Feel disappointed as if they had done what was promised 24 hours beforehand then all this would not have happened. The email with check-in instructions finally arrived at 4pm- 2 hours after we were able to check-in.

clean room check out with machine in front door is not possible.

did not choose breakfast option

not good smell.

Small single room perfect for my trip. Electronic screen at the front door to check in and get you key card. Brilliant location right next to public transport.