Holiday Inn Express Hotel & Suites Fredericksburg by IHG

We were charged more from Hotels.com and the hotel lowered the rate almost $45. This was very nice of them but hotels.com would not honor it. They billed the higher rate. The hotel gave us scan keys and they did not work. We went back down to the desk and they gave us another set but again they did not work. We went back downstairs and they called a worker who came and looked and said I will be back. He had to get his tools. We stood by the room door exhausted from or 12 hr drive which seemed forever. He took the lock apart and fixed the door so the keys finally worked. By the time he got us in the room it was getting dark outside and we walled in a not so nice area to dinner at Panera. In the morning we found a shower with no curtain. Breakfast was good,

The hotel was very clean and non smoking throughout. That really impressed me. The best feature I have to mention though is the shower. The showers I enjoyed while visiting the property were nothing short of spectacular. I felt like I was standing under a fire hose the water pressure was that high. I will be staying there again.

Staff was very friendly. Room very comfortable.

Staff were great location pretty good

The room was spacious, not enough towels, no drinking cups and just before going to sleep as I was about to put my reading glasses on the bedside table a little cockroach was running towards the edge of the table luckily I had a tissue to capture the cockroach and I went to the bathroom to flush the bug in the toilet I saw another cockroach behind the toilet water tank. Exhausted from driving all day I was able to sleep okay. The following morning I saw another little cockroach running down the wall by the bedside table. I quickly grabbed my iPad and recorded the cockroach as it was running on floor. I informed the front desk personnel and all he asked was my room number—-no apologies whatsoever. The breakfast was a disappointment as well, the only hot breakfast they had was oatmeal and pancakes. I have stayed many times at other Holiday Inn Express and they all served hot breakfast like home fries, eggs, bacon and/or sausage, but not at this hotel. A mother with kids was very disappointed when she found out that no hot breakfast was served. This hotel must have only one luggage cart, there was none available for us to take our stuff down. When I dropped off the room card keys at the counter the two people at the counter did not say a word—no apologies for our bad experience and no have a safe trip. Very disappointing.