The Royal Sutton

arrived by train station 300 yards away

They may have decorated, but wasn’t impressed Cold bathroom Bed was comfortable

The room was freshly renovated. The beds were huge. I unfortunately had a sick relative in the hospital nearby. This was a very convenient location to stay. The staff doing late check in were great and they were and have been super compassionate and helpful during and after my stay. I would highly recommend for location and customer service. I would in particular mention the manager Paoula who was outstanding in the level of customer service she delivered when I had a difficult query.

Cold room due to old windows ubable to close fully and only small heater. The noise from the pub is not a reasonable amount it is excessive, coupled with the noise from outside made it impossible to relax or sleep.

The hotel is fine - nothing special but what you'd expect and generally fine. However, there was no wifi and I was told this was an ongoing problem - no solution or compensation offered. I had made it clear on booking that I was travelling for work, but regardless I would have expected wifi in 2025. Disappointing.