Hôtel Maison Otis

L’endroit est fantastique, le stationnement est facilement accessible et il y a des bornes de recharge pour les clients, sans frais. Situé en plein cœur de la rue principale, boutiques et restaurants sont accessibles à pied.

Prévoyez lignage parking clients prennent un espace et demi au lieu de bien s alligner

parking was safe and convenient.Property could use an elevator as access to 2nd floor can be an issue for some people.we were affected by the daytime noise from construction next door.

Very nice accocombo lockmodations. However there is no staffed reception area. We did not receive the instructions re: key pickup. We were given instructions as to where the key was but it is a confusing entry procedure. The entry door is at the back of the building next door. the door has a keypad to get in. We asked a couple of times before finding the door. Our room was up a 21 step flight of stairs and through several hallways back to the main building. Had the reception in the main building been opened the acces would have been much better. The room was lovely and very clean and quiet .

No front desk service, no room cleaning if you stay multiple nights, the hallway dirty, entry door in the back of dirty parking lot with poor light. No entry information sent and need to call for entry code. Never book again.

La porte arrière ne ferme pas. Aucune facilité dans la salle de bain. Seulement un fauteuil dans la chambre.

Easy free parking. Lots of shops and restaurants near by.

Room was modern, comfortable and spacious. Bed was very comfy. Location was fantastic! Parking was great. Staff were very nice. The lounge was not open for hotel guests, just to other groups, which wasn't great. Bathroom was well done but could use more hooks and shelves.

Je conseille cet endroit directement près des restaurants et boutiques. Stationnements à proximité de l’hôtel

Des bornes de recharge gratuite était disponible.

Service à la clientèle: informations à l’arrivée n’est pas uniforme d’un employé à l’autre, personnel non présent tout dépendant de qui est là, les restaurants ne sont plus à la hauteur: déjeuner sans offre de service à la cuisine style buffet avec peu de produit, le restaurant mexicain est plus qu’ordinaire et le restaurant du soir venait d’ouvrir (pas essayé car tout le reste est très de base). Fourmis charpentière dans la chambre, fils d’araignée aux murs et sur les lampes … arrive à 16h30 et le personnel n’a pas eu le temps de faire la chambre durant la journée ré manque de ressource - trop de départ. Nous sommes dans une suite !

Friendly staff, big room and clean, great location

No front desk service, no room cleaning if you stay multiple nights, the hallway dirty, entry door in the back of dirty parking lot with poor light. No entry information sent and need to call for entry code. Never book again.

Très belle chambre rénovée et propre. Accueil chaleureux. Je le recommande fortement.

The room was very nice and clean, but not the floor of the Hallway, corridors and stairs. I would go back, loved it non the less!

L'emplacement est parfait, en plein centre ville de Baie St-Paul où les restaurants et boutiques sont multiples. Les lieux étaient très propre et le personnel très sympathique et accueillant. Je retournerais à cet hotel et je le recommande.

Très belle chambre avec déco d'artiste québécois. Propreté A1 et le confort est excellent. Je suis arrivée après les heures de fermeture d'accueil et le service téléphonique fut excellent...

Maison Otis had a lovely, large room that was clean and cozy. It is situated right in the heart of Baie St Paul and easy to walk to everything.

DO NOT STAY HERE! We were told there would not be staff on the property so would have to call for an entry code. Everytime we tried it said “ push for English” which we did and then the line went dead. We ended up calling Expedia and after an hour and a half was given the code to the front door. We discovered that there was also an entrance in the back. We had to carry our luggage up many stairs and found the door could be opened with no security code. The halls were dirty and dark , the room smelt very stale and there was food on the floor and the balcony unkempt.

Belle accueil et très propre et très bien situé

We had a small room and only one chair for the two of us. The place had been nicely decorated but with some flaws. A very large bathroom with no counter. There is a place where a table could be put so that guests can put their wash bags, etc. No desk either. But perfect location. Close to so many art galleries, restaurants, main streets.

Giant room

Superb location for visiting Baie Saint Paul. The room was spacious and overall clean. Walls are quite thin however and you can hear you neighbour's conversation.

Beautiful newly renovated suite. Very friendly and helpful staff. Cute street for strolling, window shopping and dining. Short 1 km walk to fabulous Les Labours restaurant.

L’air climatisé était très bruyant

Our two nights at Maison Otis contrasted sharply with one another. The first night we were thrilled with the room -- an extremely spacious room on the first floor, close to the parking lot, with a king bed, as requested. Unfortunately, there was a problem with the air conditioner unit, and we were moved to the far end of the hotel. We had to lug our furniture up a long flight of stairs and cart it down several (about four) long, dark, and dimly-lit hallways, including a few more stairs -- to the farthest possible end of the building from the parking. The second room felt small and cramped and had what felt like a double bed. It was a major letdown and disappointment, and I was quite unhappy with the change. I was glad we were not scheduled to stay longer.

The TV does’nt work ni the room and the bed was very uncomfortable.

Room was modern, comfortable and spacious. Bed was very comfy. Location was fantastic! Parking was great. Staff were very nice. The lounge was not open for hotel guests, just to other groups, which wasn't great. Bathroom was well done but could use more hooks and shelves.

superbe chambre, très confortable, café gratuit dans la chambre

This property has an excellent location. Our suite was lovely, well appointed and quiet. We would recommend staying here. The staff were very helpful going beyond securing a dinner reservation for us in a very busy night.

Quelle tristesse de constater la déchéance de la Maison Otis. Il n’y a plus aucun service, pas de réception, pas de service de restaurant. Aucun personnel sur place, les clients sont laissés à eux-mêmes. Je ne recommande pas cet établissement car il n’y a aucune expérience client.

Very nice hotel situated in downtown area. Room was clean and welcoming. The staff were polite and helpful.

No front desk service, no room cleaning if you stay multiple nights, the hallway dirty, entry door in the back of dirty parking lot with poor light. No entry information sent and need to call for entry code. Never book again.

Baie-St-Paul was great, and Maison Otis is right in the heart of it. Nice town with great stores, cafes, and restaurants, and the hiking nearby is fantastic. While we enjoyed the room and location, and staff were friendly, unfortunately someone entered our suite both mornings we stayed there, while we were in the room (apparently due to a misdirected delivery the first morning, and a handyman the second morning). The room entry is via code entry, and can’t be additionally deadbolt locked. I brought this up with front desk, and while they said it was a communication issue, there seems to be a casual approach to entering guest suites that needs to be corrected.

This property was well located in the town of Baie St-Paul but there was no guidance to the "autonomous stay". We had to sneak around the closets to find clean towels for the second day of our stay and no one answered the "urgent line" for help. We would expect room cleaning service for the price paid.

Worst hotel ever! Worst 2 night stay ever! Our confirmation said we would receive an email 24 hours before check in giving us an outer door access code (as there is no registration desk). We didn’t get one. We had to get it from a guest who happened to be coming out. We found our key card at the restaurant attached but independent of the hotel. We found toilet paper in the toilet when we entered our room and the toilet would not flush. The maid either had no means of fixing it after the previous guests or she didn’t bother cleaning it. We called the “emergency” phone number 4 times with zero response. The gracious proprietor seemed to have access to the old registration desk so she gave us a new room. However when we returned from dinner, the key card wouldn’t work. Fortunately the restaurant proprietor was still there and recoded it. The next morning we left for breakfast, planning a driving day. After breakfast we returned to our room- the key card again wasn’t functioning and this time the restaurant proprietor wasn’t there (her restaurant was closed for 2days). We called the emergency line again numerous times to no avail. We left for the day without maps and jackets. We came back early hoping to find someone to let us in and luckily the restaurant proprietor was cleaning her place and recoded the key. There had been no maid service. We put all of our belongings in the car before going for dinner for fear we couldn’t get back in. Hotel management still hasn’t responded.

We were very impressed with the place. Check in and check out were very easy and the room was clean. We had everything we needed and more! Would highly recommend staying here - tons of great restaurants nearby and cute little artsy shops.

Chambre luxueuse dans un immeuble fantôme. Ma pire expérience en plus de 200 locations. A l'arrivée vers 16h pas de clé disponible comme prévu. Numéro d'urgence pas en fonctionnement. Le support Expédia a réussi à débloqué la situation après ~30 mns. Une personne étrangère a l'établissement est venue nous donner la clé. Pendant notre attente un groupe de 3 personnes est arrivé mais ils n'avaient pas le code d'accès à la réception virtuelle et tournaient en rond depuis un certains temps... Heureusement que nous étions là pour ouvrir la porte... Le lendemain nous découvrons que les options vélo et petit-déjeuner (avec supplément) n'existent plus. 2 robes de chambre avec tâche de sang, une serviette avec traces noires. Pas de service de chambre, pas possibilité de changer les serviettes mouillées. Personnes à qui demander quoi que ce soit... La plupart des photos sur les sites de locations n'existent plus depuis des mois... Tous les habitants de coin sont au courant de cette situation depuis changement propriétaire en 2023... Bref une belle arnaque par rapport au prix payé de 266 euros pour 2 nuits.

Everything was really good except for how many steps to get to our room. However, the staff was very accommodating and helped with our luggage. So we would definitely recommend this hotel.

This property has an excellent location. Our suite was lovely, well appointed and quiet. We would recommend staying here. The staff were very helpful going beyond securing a dinner reservation for us in a very busy night.

Bel établissement et l’emplacement est parfaite

We had a very pleasant and relaxing two night stay at Maison Otis. Our very clean room had a king size bed, was very spacious and well appointed. In just a few steps we were outside the hotel to the main downtown area, which has many shops, art galleries and a wide variety of dining options. The location couldn't be any more convenient! We enjoyed breakfast in the restaurant at the hotel as well. Parking was also very convenient, with our car just outside the rear entrance of the building. The manager Guylaine is a very sweet kind lady who spent a considerable amount of time making sure that we were informed of what local attractions, including a tourist information centre were available to us. We highly recommend Maison Otis and would not hesitate to return!

Hôtel située en plein coeur de Baie-St-Paul, sur la rue principale. Tous les commerces, restaurants sont à 1 minute de marche ! Super sécuritaire. Instructions pour l'arrivée, facile et simple et surtout bien expliqué. Chambre grande et propre, très confortable. Je recommande sans hésitation !

Great location next to galleries, restaurants etc. Large comfortable room with modern amenities.

très bien situé

Easy free parking. Lots of shops and restaurants near by.

Stayed in a studio room. Convenient location for BSP and the greater Charlevoix region.

Maison Otis had a lovely, large room that was clean and cozy. It is situated right in the heart of Baie St Paul and easy to walk to everything.

parfaitement situé près de tout

Fantastic location

We had a very pleasant and relaxing two night stay at Maison Otis. Our very clean room had a king size bed, was very spacious and well appointed. In just a few steps we were outside the hotel to the main downtown area, which has many shops, art galleries and a wide variety of dining options. The location couldn't be any more convenient! We enjoyed breakfast in the restaurant at the hotel as well. Parking was also very convenient, with our car just outside the rear entrance of the building. The manager Guylaine is a very sweet kind lady who spent a considerable amount of time making sure that we were informed of what local attractions, including a tourist information centre were available to us. We highly recommend Maison Otis and would not hesitate to return!

What a find! We booked last minute and couldn't have been happier with our experience. This boutique hotel is a beautifully renovated building in the centre of Bais St Paul. Our room was large, with an anti-room, plenty of different seating options, included a very comfortable king-size bed, and gorgeous art on the walls. The included continental breakfast was perfect. Honestly, this hotel has spoiled us for future stays elsewhere. Definitely worth booking.

Déjeuner non disponible.

Il n’y a personne à l’accueil et très difficile de rejoindre quelqu’un. Pas de wifi, la télé ne fonctionnait pas, le resto de l’auberge est fermé , donc aucun repas disponible et pas de petit déjeuner . Donc il faudrait changer votre publicité sur la Maison Otis.

Bel hôtel, peut-être un peu cher, mais surtout, un problème (sans doute dû à Expédia) : J'avais fait une recherche pour une chambre AVEC petit-déjeuner compris... et l'hôtel n'en proposait pas (encore)... Grosse déception, mais au total, une bonne nuit dans un beau cadre.

The service was good. There should have been more facilities operating. As we observed the bar was unattended and no dining room staff in sight although there was a food truck outside. the bed was small, lumpy and difficult to sleep with two large people.The route to the room was circutious and difficult.

Manque de service de restauration

Room was modern, comfortable and spacious. Bed was very comfy. Location was fantastic! Parking was great. Staff were very nice. The lounge was not open for hotel guests, just to other groups, which wasn't great. Bathroom was well done but could use more hooks and shelves.

Très bien localisé; à pieds de pas mal tout. Chambre spacieuse et luxueuse à prix juste. Offre restauration intéressante mais chère. Déjeuner décevant pour le prix; mieux vaut aller ailleurs.

Dommage qu’il n’y ait pas de personnel ni de restaurant déjeuner tel que décrit sur le site internet