Is parking available at the property?

Free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.

Are pets allowed at the property?

Pets are allowed with a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers features such as elevators, wheelchair-accessible facilities, a wheelchair-accessible pool, and a wheelchair-accessible registration desk.

Where is the property located in relation to key landmarks?

The hotel is located in New Albany, within a 5-minute drive of Baptist Memorial Hospital - Union County and Park Along the River and Mississippi Arboretum. It is approximately 1.5 miles from Sugaree's Bakery and Cooper Park.

Does the property have a swimming pool?

Yes, there is an indoor pool available, with access from 8:00 AM to 11:00 PM.

What are the policies for guests staying with children?

Children are welcome at the property, and kids can stay for free up to a minimum age of 18.

Hampton Inn New Albany - Comfortable Stay

Average nightly price at Hampton Inn New Albany by month, last 12 months (USD)
Month	Average price
January	$103
February	$103
March	$115
April	$117
May	$126
June	$126
July	$126
August	$113
September	$136
October	$129
November	$126
December	$107

What guests think

Across recent reviews of Hampton Inn New Albany, guests frequently praise clean rooms, comfortable beds, and friendly front-desk staff, while noting recurring drawbacks like dated or worn areas and occasional maintenance problems affecting doors, plumbing, or in-room fixtures.

Several rooms lack a fridge or microwave, and Wi-Fi, elevator, or pool outages are mentioned during certain stays. Breakfast is typically the standard Hampton spread and often well received, though multiple guests encountered cold items, limited replenishment, or coffee running out. The location is convenient off the interstate with restaurants nearby, but signage can be hard to spot and rooms on the highway side can be noisy. Overall, it suits road trippers seeking a straightforward stay, but it pays to confirm appliance availability and any temporary facility closures.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and fitness center are noted, but guests report recurring outages or closures of the pool, elevator problems, occasional key card or computer issues, and periods of Wi-Fi disruption.

Related guest reviews

10

Faith

May 14, 2025

·

Stayed 2 nights

We enjoyed a three night stay. Good location with many dining options within walking distance. Rooms were average and ours did not have a fridge or microwave but some units do offer these. Pool was clean and well maintained. Nice large gathering area inside near check in. Breakfast was average we chose Waffle House right across the street.

6

Brian

Jul 27, 2024

·

Stayed 1 night

We stayed at this hotel 2 different times in the last week. Both times the elevator was out and the ice machine on our floor did not work. The staff was freindly enough, but they did not have great availability. The room was clean. The faucet was hard to turn off though. It was an ok visit.

2

Howard

Aug 4, 2024

·

Stayed 1 night

The elevator was out and key card machine was not working. I was unable to cancel my room after learning these things. It was the most frustrating and confusing check in that i have ever experienced.

10

Faith

May 14, 2025

·

Stayed 1 night

Great location with many dining options in walking distance. Rooms were tidy and good sized. Pool was clean and in good condition. Nice lounge area in front area and breakfast was good.

8

Christopher

Apr 16, 2023

·

Stayed 2 nights

The hotel was in decent shape and seemed clean. It is conveniently located not far off the interstate. The staff were nice. There is a Cracker Barrel right next door that you can easily walk to which was convenient. The pool was out of order which was disappointing because I like to swim laps for exercise. I would stay there again.

8

Tim

Mar 15, 2025

·

Stayed 1 night

We enjoyed the indoor pool! Great for kids!

8

Kelley

Oct 6, 2025

·

Stayed 1 night

Really good breakfast, including waffles and bakery muffins and pastries. The hotel has a nice pool and fitness center. Felt safe and clean.

2

Nadine

Aug 19, 2023

·

Stayed 1 night

Swimming pool not working cold coffee at3:30 person is most the time not at the front

6

Amber

Jul 21, 2024

·

Stayed 2 nights

unexpected fee and wifi and elevator now working. VERY DISAPPOINTING. Not so friendly staff to top it all off.

2

scott

Jul 22, 2024

·

Stayed 2 nights

WiFi outage for 2 weeks

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Cleanliness

Many reviews describe clean rooms and well-kept spaces, but others cite bathroom mold, stained or worn areas, and occasional housekeeping lapses such as dirty linens or dusty surfaces.

Related guest reviews

6

Buelah

Dec 29, 2025

·

Stayed 1 night

Our room had dirty pillowcases on the bed, only 1 towel for 2 people, and the ice machine did not work. When we informed the staff they were rude about it. The room was clean.

6

Steven

Sep 28, 2024

·

Stayed 1 night

Our bathroom had not been properly cleaned. There was no bathmat or hairdryer. Also there was no remote for the TV and the hotel didn’t have a spare because they were at capacity and we were told that the remotes keep getting stolen. The person in the room above was stomping back and forth across the floor until late into the night and again early in the morning. Not a good experience overall.

10

Lisa

Jan 26, 2026

·

Stayed 1 night

The room was clean

6

Lisa

Sep 16, 2024

·

Stayed 1 night

Property was a bit older & needed a good cleaning in common areas like hallways & by elevator. Wall paper peeling in room. Staff was great¡

10

John

Dec 27, 2025

·

Stayed 1 night

Our family stayed here together, and the hotel staff was very accommodating. They placed all of our rooms together without us even having to ask, which meant a lot to us. The rooms were clean, the beds were comfortable, and everything was well kept. Breakfast was a typical Hampton Inn breakfast—exactly what you’d expect and done well. The front desk staff on both shifts were friendly and helpful. Overall, it was a pleasant and stress-free stay, and we truly appreciated the hospitality.

6

Monty

May 26, 2023

·

Stayed 2 nights

There was a mixup on the reservation, but the staff worked it out. The noise from the freeway was loud. The wallpaper was peeling off in the bathroom. The tub had a film on it. The shelves were very dusty.

8

Rachael

Nov 21, 2025

·

Stayed 2 nights

Clean room, friendly staff, decent food, and quiet and cozy

6

Andy

Dec 23, 2025

·

Stayed 1 night

main room was clean, bathroom tub had mold and wallpaper was ripped in bathroom. Otherwise OK.

2

Mandy

Oct 6, 2025

·

Stayed 1 night

This hotel was a big letdown. The property is old, worn down, and had mold throughout. The staff seemed uninterested and not very friendly. Breakfast was poorly managed — there were no eggs left, and none of the other food items were being replenished. The bed was extremely uncomfortable and uneven, making it hard to sleep. Overall, the place needs serious updates and better customer service. I wouldn’t stay here again.

6

Patricia

May 20, 2025

·

Stayed 1 night

Broken cabinet in room. Black stain in corners of shower

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Rooms

Beds are often comfortable, but rooms show wear in places and highway-facing rooms can be noisy; several reviews note missing fridges or microwaves and maintenance issues with doors or fixtures.

Related guest reviews

8

Josh

Jan 1, 2024

·

Stayed 2 nights

I was surprised there wasn’t a microwave & Mini fridge in the room.

6

Rob

May 11, 2024

·

Stayed 1 night

Hampton inn’s are starting to show wear.

8

Vera

Nov 29, 2025

·

Stayed 1 night

Staff was courteous. No fridge in the room. Out of brown sugar for the oatmeal. Quiet, well lit hallways.

8

Laura

Nov 7, 2025

·

Stayed 1 night

Everything was great except for the street noise. It did quiet down around 11:00pm, however our bedtime was 9.

8

Gary

Dec 20, 2024

·

Stayed 1 night

This property needs help! Staff is fine but the rooms are run down, stuff just rigged, especially repairs. Ok for overnight stay to sleep and leave.

10

Michael

Apr 15, 2024

·

Stayed 2 nights

We liked the excellent condition of the property. Everything worked and the staff was friendly. The only thing we didn’t like was the rooms did not have refrigerators.

4

Harry

Aug 10, 2025

·

Stayed 1 night

maintence needed. room door would not close or lock, bathroom door would not close or lock, ac unit fan was noisy.

6

Brince

Nov 17, 2025

·

Stayed 2 nights

It was fine, you might want top floor facing away from the interstate if you want quiet.

6

Jim

Jul 1, 2024

·

Stayed 1 night

Hard to get any sleep, mini fridge was making noise, and we were on the Interstate Highway side of the first floor. I heard every Semi going by in the early hours. The morning receptionist wasn't very friendly and hard to find. Best part was the Cracker Barrell next door.

6

todd

Aug 25, 2023

·

Stayed 1 night

Interstate side of the building is noisy…cheap windows

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Service

Feedback ranges from friendly, accommodating staff, often praised by name, to reports of rude or unhelpful interactions and slow or confusing check-ins.

Related guest reviews

8

Jerry

Jul 10, 2025

·

Stayed 6 nights

It was an enjoyable experience there were a couple of issues earlier in our stay front desk person Nicklas was great he handled everything promptly & professionally a definite asset to Hampton Inn im going to contact the property manager personally cant sing his praises enough

6

Buelah

Dec 29, 2025

·

Stayed 1 night

Our room had dirty pillowcases on the bed, only 1 towel for 2 people, and the ice machine did not work. When we informed the staff they were rude about it. The room was clean.

10

Jerry

Jul 11, 2025

·

Stayed 1 night

Staff especially Nicklas very personable i had a couple of issues he handled them efficiently & Professionally a definite asset i wish he worked for me

8

Cortez

May 9, 2023

·

Stayed 1 night

Everything was great except for the lack of urgency from the staff to make sure the rooms for the next day were clean and ready for us, had to wait almost 2 hours to get a room then the gentleman who was checking us in wasn’t going to offer a us a late check out time, even though it was their fault! He was very dismissive and unenthusiastic about the problem and the Hampton inn needs to fire him.

4

Ryan

Oct 18, 2025

·

Stayed 1 night

Rude staff. Atypical for Hampton Inn.

10

John

Dec 27, 2025

·

Stayed 1 night

Our family stayed here together, and the hotel staff was very accommodating. They placed all of our rooms together without us even having to ask, which meant a lot to us. The rooms were clean, the beds were comfortable, and everything was well kept. Breakfast was a typical Hampton Inn breakfast—exactly what you’d expect and done well. The front desk staff on both shifts were friendly and helpful. Overall, it was a pleasant and stress-free stay, and we truly appreciated the hospitality.

10

Deidra

Jul 14, 2025

·

Stayed 2 nights

I loved everything about the property. The service was nice, great staff, clean, easy check in, & wonderful breakfast…

2

Brittany

Aug 23, 2025

·

Stayed 1 night

We booked a room for 6 people. At check in the room did not sleep 6 people. The front desk staff was very unprofessional and rude when we simply asked for a roll away bed. They were not busy at all. She stated they didnt have any available that night (literally was 5 cars in the parking lot). Then after complaining she bangs on our door at 10pm with a roll away bed. She was very argumentative and unprofessional.

10

Kimberley

Jul 27, 2025

·

Stayed 1 night

The staff was great!

6

William

Oct 29, 2025

·

Stayed 3 nights

Staff needs CX training/management/accountability in general. One shocking thing that stood out was one employee bringing a large dog (pit bull) in to the front desk to show another employee. Low standard for service.

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Location

Convenient just off the interstate with restaurants within walking distance; a few note limited signage and road noise for highway-side rooms.

Related guest reviews

10

Faith

May 14, 2025

·

Stayed 2 nights

We enjoyed a three night stay. Good location with many dining options within walking distance. Rooms were average and ours did not have a fridge or microwave but some units do offer these. Pool was clean and well maintained. Nice large gathering area inside near check in. Breakfast was average we chose Waffle House right across the street.

10

Faith

May 14, 2025

·

Stayed 1 night

Great location with many dining options in walking distance. Rooms were tidy and good sized. Pool was clean and in good condition. Nice lounge area in front area and breakfast was good.

10

Ryan

Nov 15, 2024

·

Stayed 1 night

Great pit stop off highway.

10

Gloria

Oct 21, 2024

·

Stayed 3 nights

It’s a nice quiet hotel close to the interstate. They could use better signage for how to get to the property. The road is kinda hidden.

6

Steve

Oct 8, 2025

·

Stayed 1 night

No Hampton signs off main road, Noisy, Staff was not very friendly at check in and did not offer bottled water , did not mention me being a honor member. I had to ask twice if my honor number was on the reservation. I had used Expedia due to issues with signing in to the Hilton network. I attempted to sign in to Hilton site for other reservations but kept receiving error messages. I then made my other reservations thru Wyndham hotels

8

Jeongsu

Dec 5, 2024

·

Stayed 1 night

I had a mostly satisfying stay at this hotel. The location was very convenient as it was close to the highway exit, making it easy to find. There were also plenty of restaurants nearby, which was great for dining options. The facilities were clean and well-maintained, which made the stay comfortable. Overall, it was a good experience, and I would consider staying here again.

10

Weslynn

Nov 22, 2024

·

Stayed 1 night

The hotel was easily accessible from I-20.

10

Tara

Mar 18, 2023

·

Stayed 1 night

Conveniently located off of the highway. Clean hotel and excellent service. Cracker Barrel is right next door.

10

Pat

May 31, 2022

·

Stayed 1 night

Quiet, safe and pet friendly. Staff was great, good breakfast and right next to a Cracker Barrel.

10

Gary

Sep 3, 2022

·

Stayed 1 night

Good location easy to find nice clean rooms

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally the expected Hampton offering and frequently enjoyed, but several guests experienced cold items, slow replenishment, or coffee shortages.

Related guest reviews

8

David

May 9, 2022

·

Stayed 3 nights

Front desk was very helpful. The breakfast was very good. The room was neat and clean. Would stay there again.

10

Faith

May 14, 2025

·

Stayed 1 night

Great location with many dining options in walking distance. Rooms were tidy and good sized. Pool was clean and in good condition. Nice lounge area in front area and breakfast was good.

6

Nancy L

Oct 19, 2024

·

Stayed 1 night

Room was fine and comfortable. But breakfast…another story. There at 7:30. Ran out of coffee and no food ready to be brought out when one pan empty. About 20 guests just shaking their heads in disbelief! Would have been nice to have a list of restaurants nearby. Asked desk clerk and only mentioned some Mexican place and we had no clue where it was. Not especially helpful.

8

Ken

Sep 13, 2025

·

Stayed 1 night

It was 'ok'...not what I would expect for the price... noisy, thin walls, ceiling...no regular coffee when I went for some in the breakfast...that was a bummer 😕...kid liked the pool...

10

John

Dec 27, 2025

·

Stayed 1 night

Our family stayed here together, and the hotel staff was very accommodating. They placed all of our rooms together without us even having to ask, which meant a lot to us. The rooms were clean, the beds were comfortable, and everything was well kept. Breakfast was a typical Hampton Inn breakfast—exactly what you’d expect and done well. The front desk staff on both shifts were friendly and helpful. Overall, it was a pleasant and stress-free stay, and we truly appreciated the hospitality.

8

Kelley

Oct 6, 2025

·

Stayed 1 night

Really good breakfast, including waffles and bakery muffins and pastries. The hotel has a nice pool and fitness center. Felt safe and clean.

8

Cecilia

Oct 26, 2025

·

Stayed 1 night

Great breakfast

10

Sylvia

Aug 1, 2023

·

Stayed 1 night

We had a great stay at the Hampton Inn. We were greeted by a wonderful desk person. Our room was very good and we slept wonderfully on a wonderful bed. Breakfast was awesome, we had mini omlettes and smoked sausage, so very good. We love the coffee at the Hampton Inn, best coffee in the business!!!

2

Mandy

Oct 6, 2025

·

Stayed 1 night

This hotel was a big letdown. The property is old, worn down, and had mold throughout. The staff seemed uninterested and not very friendly. Breakfast was poorly managed — there were no eggs left, and none of the other food items were being replenished. The bed was extremely uncomfortable and uneven, making it hard to sleep. Overall, the place needs serious updates and better customer service. I wouldn’t stay here again.

10

Curtis

Oct 13, 2024

·

Stayed 1 night

Great room and great staff wonderful breakfast

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9 $111	10 $111	11 $113	12 $105	13 $120	14 $120
15 $106	16 $146	17 $111	18 $111	19 $111	20 $131	21 $130
22 $102	23 $111	24 $111	25 $112	26 $142	27 $139	28 $132
29 $102	30 $113

Su	Mo	Tu	We	Th	Fr	Sa
		1 $113	2 $113	3 $121	4 $121	5 $108
6 $107	7 $112	8 $125	9 $119	10 $119	11 $122	12 $120
13 $109	14 $110	15 $127	16 $131	17 $112	18 $111	19 $111
20 $109	21 $129	22 $106	23 $159	24	25 $120	26 $111
27 $110	28 $122	29 $110	30 $127	31 $117

Hampton Inn New Albany

Prices for Hampton Inn New Albany

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About this property

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Guest reviews of Hampton Inn New Albany

Who stays here?

What guests think

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