Name: Mercure Melbourne Doncaster
Address: 6 Tower Street, Melbourne, Victoria, Australia, Melbourne, Victoria, AU
Price range: US$103–US$175 per night
Rating: 8.7

What guests think

Across recent reviews, Mercure Melbourne Doncaster is praised for modern, comfortable rooms, friendly staff, and a convenient location beside Westfield Doncaster, while recurring concerns include inconsistent dining quality and service speed, pool temperature or closures, and paid, sometimes confusing parking.

Rooms are generally spacious and well designed with good views, but a few note weak shower pressure, warm sun-exposed rooms or AC struggles, limited storage, TV or Wi-Fi quirks, and occasional noise. Cleanliness is commonly praised, with minor lapses such as imperfectly cleaned cups, a used water bottle, and an occasional strong air freshener smell. Overall, expect a sleek suburban stay with strong comfort and convenience, but manage expectations for dining and some operational inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Modern facilities including a pool, which several guests found too cold or occasionally closed. On-site parking is available but paid, and some found access or wayfinding confusing while others praised secure, easy parking.

Related guest reviews

8

Simren

18 Sept 2025

·

Stayed 2 nights

Spacious room. Parking $25 per night.

10

Bradley Dean

19 Nov 2024

·

Stayed 15 nights

Nice hotel, staff were really friendly, close to shops and has parking (which costs extra). Brekky was pretty decent although got a bit samey after staying for 15 nights. Loved the pool.

6

Burke

14 Sept 2025

·

Stayed 1 night

Difficult to order room service and missing items when it arrived. Pool was cold. Hotel desk staff were very good, cleaning staff blocked hallway with trollies and vacuum cleaners. Room service trays left at doors most of the day.

10

Kim

22 Jun 2025

·

Stayed 1 night

From arrival to departure our stay at the Mercure was great. The lady at reception was a delight and made us feel welcome. We were upgraded to the superior king room which had a great view of the city. The room was very quiet. The bed comfortable. We really loved the bathroom with a beautiful walk in shower. The only down side was the pool as it was supposed to be 31 degrees but it was no where near that temperature. Very cold to the point where we couldn’t swim without freezing. Probably good in summer but not winter.

8

Franco

18 May 2024

·

Stayed 4 nights

Good stay and excellent facilities

8

Heather

16 Sept 2024

·

Stayed 2 nights

Convenient as I was attending a work conference at the hotel. I did not get the car parking discount given to conference day only attendees, which was disappointing. Also breakfast expensive for what it was. Pleasant staff.

10

Tom

7 Feb 2025

·

Stayed 1 night

Amazing secure parking room was amazing clean up to date cannot fault

6

Andrew

14 Mar 2025

·

Stayed 1 night

Whilst the stay was good. My food order received were cold chips and a soggy melted choc Top. The water bottle in the room was used and not changed out Swimming pool was closed for maintenance

6

Christina

25 Mar 2024

·

Stayed 1 night

No valet parking Car / hotel entry difficult to find even with GPS No shower cap Long walk from room to lifts. Restaurant staff and food were very good Check out guy very helpful

8

Rohan

4 Jan 2026

·

Stayed 3 nights

Staff were helpful. Facilities were good.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Reviews often describe the hotel and rooms as clean and well maintained. A few reported oversights such as poorly washed cups, a previously used water bottle, or a strong air freshener smell.

Related guest reviews

10

Snezana

3 Apr 2023

·

Stayed 3 nights

Clean

10

sarah

18 Mar 2025

·

Stayed 1 night

Always a great place to stay. Lovely and clean and quiet

10

Georgina

14 Dec 2025

·

Stayed 2 nights

This is a great place to stay Location Customer service Beds are comfy Rooms are clean Extremely modern

10

Mandy

20 Sept 2025

·

Stayed 1 night

Clean

8

Cara

27 Sept 2025

·

Stayed 1 night

Nice rooms, clean but a weird smell, maybe a air freshener or something but a bit overpowering and now way to get fresh air in there

10

Shahana

28 Jul 2025

·

Stayed 4 nights

Beautiful property, looks new! We had a really spacious room and were very happy with the reception and room services. Parking was a breeze and daily service meant always a spic and span room to return to at night!

8

Peter

11 Nov 2023

·

Stayed 7 nights

Very clean comfortable especially the king size bed. Great city view. Room was small but suited us . Friendly staff

6

Andrew

14 Mar 2025

·

Stayed 1 night

Whilst the stay was good. My food order received were cold chips and a soggy melted choc Top. The water bottle in the room was used and not changed out Swimming pool was closed for maintenance

10

Grant Kin Shing

11 Apr 2025

·

Stayed 4 nights

Clean and comfortable

8

sai kit ricky

26 Apr 2025

·

Stayed 8 nights

Didn’t changed the used cups / glasses, but washed, however it’s not completed cleaned.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, spacious, and comfortable with city or valley views and thoughtful layouts. Some guests noted weak shower pressure, heat or AC struggles in sunny rooms, limited storage, occasional noise, and TV or Wi-Fi/streaming issues.

Related guest reviews

8

Lisa

9 Mar 2025

·

Stayed 1 night

Was a great stay, most staff were great had room key issues & parking issues no Foxtel or other streaming services which was a pain.

8

Simren

18 Sept 2025

·

Stayed 2 nights

Spacious room. Parking $25 per night.

10

Christine Umutoni Kabera

28 Nov 2025

·

Stayed 6 nights

Room was much larger than I expected, and was so modern, well kitted out with all items I needed.

8

Carmen

26 Jul 2025

·

Stayed 3 nights

The hotel was very nice, well located, excellent service and options. There was a problem with the TV that was constantly disconnecting from WiFi. Also some bigger cups for tea would have been better, and shower caps. Overall it was a nice place to stay and we would definitely come back.

8

Jamie-Lee

12 Oct 2025

·

Stayed 1 night

Had a brief overnighter, was spot on overall. Only comment for consideration is the shower pressure wasn’t adequate.

10

Kim

22 Jun 2025

·

Stayed 1 night

From arrival to departure our stay at the Mercure was great. The lady at reception was a delight and made us feel welcome. We were upgraded to the superior king room which had a great view of the city. The room was very quiet. The bed comfortable. We really loved the bathroom with a beautiful walk in shower. The only down side was the pool as it was supposed to be 31 degrees but it was no where near that temperature. Very cold to the point where we couldn’t swim without freezing. Probably good in summer but not winter.

10

Ling Zheng

29 Aug 2025

·

Stayed 2 nights

隔音沒有很好，但我會自己帶耳塞所以影響不太大，面市景的房間有個很大的廁所，但洗手槽真的太小，化妝的話真的沒位子😂 已經第二次住這裡，泳池不大，旁邊有mall很方便。最後一天退房的時候大家的卡都失效..但還沒到退房的時間…. 之後還要再去櫃檯跟他過一次卡，這個有點麻煩。說是離手機跟電子設備太近…

Translate

8

Benjamin

10 Apr 2025

·

Stayed 2 nights

the room was state of the art with great facilities, the bed was super comfortable and i especially liked that you could stream through the tv from your mobile device.

8

Scott

28 Aug 2024

·

Stayed 2 nights

Extremely well designed rooms. I wish I could take them with me everywhere.

8

TANG CHI

25 Dec 2022

·

Stayed 19,351 nights

Modern design hotel, stunning view on the valley if staying on the top floor.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Many guests found staff friendly, welcoming, and accommodating. Recurring issues include understaffing causing slow check-in and dining delays, room-service difficulties, key problems, and a few professionalism lapses.

Related guest reviews

10

Bruce

25 Aug 2025

·

Stayed 3 nights

Friendly and helpful check-in staff, attentive food and beverage staff, spacious, well-appointed room, great location, and excellent value

6

Tim

28 Nov 2024

·

Stayed 2 nights

The property seemed very understaffed leading the stressed staff being inattentive and sometimes rude. Room air conditioning with woeful and leading to poor sleeping conditions even in the expensive (overpriced) suite rooms

10

Elizabeth

7 Feb 2026

·

Stayed 1 night

The room was amazing and staff are the best.

6

Burke

14 Sept 2025

·

Stayed 1 night

Difficult to order room service and missing items when it arrived. Pool was cold. Hotel desk staff were very good, cleaning staff blocked hallway with trollies and vacuum cleaners. Room service trays left at doors most of the day.

6

Lesley

8 Apr 2025

·

Stayed 3 nights

The staff did their best but they gave away our accessibility room with two beds. I paid $224 to sleep on a rock hard rollaway that hurt my back. The 2nd night my 85 yo mum couldn't shower because we had to move to have an ordinary two bed room that was tiny with no access for her walker. You'd think they would have discounted the rate for their mistake but the best I got was a refund on the 3rd night which I cancelled. My mum wasn't happy and very pleased we left early. The small rooms made her feel unsafe with tripping hazards without her walker. The staff had to bring a chair for her to sit on or she had to sit on the bed! It is NOT elderly friendly at all yet the staff were kind but very limited in what they could do. Not impressed really. Not sure if we can come back next year.

10

Brad

9 Apr 2025

·

Stayed 7 nights

Great location and views, brekky was good although with the asian food options in Shoppingtown you might be better off walking there. Staff were on point and really efficient and friendly. I'll stay again no hesitation.

2

Winnie

29 Oct 2023

·

Stayed 4 nights

Terrible and ridiculous experience as it’s life threatening since out of nowhere our connecting room has been opened by a stranger at a late night. Complained to the hotel manager but no immediate action taken. Extremely frustrating!

10

Jason

6 Jan 2024

·

Stayed 5 nights

Fantastic hotel with fantastic staff

10

Emma

25 Mar 2024

·

Stayed 5 nights

Great service. Early check in and complimentary food

6

Emily

25 Nov 2024

·

Stayed 1 night

The hotel facilities and rooms were good. We were a family group with 3 rooms. The hotel appeared seriously understaffed - a 15 minute wait to check in, a 25 minute wait for bar service, a combined total of an hour and a half between arriving at the restaurant and receiving our meals. Shambolic is the word which comes to mind. When I checked out, the morning manager joked that the charge was $2000 in front of my elderly mother, who did not realise he was joking and was quite upset. Perhaps some training around appropriate behaviour for people of all abilities would help, if they can spare the time.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient suburban location next to Westfield Doncaster with nearby dining, buses, and freeway access; several mention good views. A few guests found the car or hotel entrance hard to locate.

Related guest reviews

10

Bruce

25 Aug 2025

·

Stayed 3 nights

Friendly and helpful check-in staff, attentive food and beverage staff, spacious, well-appointed room, great location, and excellent value

10

Yiyun

21 Apr 2025

·

Stayed 2 nights

Good location and good CP value

10

Bradley Dean

19 Nov 2024

·

Stayed 15 nights

Nice hotel, staff were really friendly, close to shops and has parking (which costs extra). Brekky was pretty decent although got a bit samey after staying for 15 nights. Loved the pool.

10

Georgina

14 Dec 2025

·

Stayed 2 nights

This is a great place to stay Location Customer service Beds are comfy Rooms are clean Extremely modern

10

Anthony

10 Jan 2023

·

Stayed 2 nights

Very pleased with the comfort, cleanliness, and location of the Mercure Melbourne Doncaster hotel. Also great to be walking distance to Doncaster Shoppingtown. Only slight annoyance was that I thought the $25 for parking per night was a bit steep.

8

graham

5 Dec 2022

·

Stayed 2 nights

Very convenient for shopping and transport, good views from rooms and common areas.

10

Paul

3 Jul 2023

·

Stayed 3 nights

This is a great hotel & location for business travellers, a few blocks away from the freeway & a direct bus route to the city CBD, for those users of Apple Products or in need of Office works & or Bunnings they are all a short walk, with Westfields right next door & a abundance of dining locations its an easy place to stay, the room sparkled with cleanliness when I arrived and this was consistent for my time there, I'm now going to use this location on all of my visits to Melbourne

6

EDWARD

5 Jan 2025

·

Stayed 7 nights

shopping cebtre iswalking distance for meals and bus stop iswalakle distance too

10

Charles

31 Aug 2024

·

Stayed 2 nights

Nice hotel with did and shopping options within walking distance.

8

Andrew

29 Jan 2025

·

Stayed 3 nights

Convenient location, little diffixmcukt to find at first. A little over priced but we enjoyed our stay and the staff were amazing, nothing was too hard

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Feedback is mixed: breakfast quality/variety and value drew criticism, and service could be slow; room-service options were limited with occasional missing items. Some enjoyed breakfast or meals, while others chose the mall next door instead.

Related guest reviews

6

Burke

14 Sept 2025

·

Stayed 1 night

Difficult to order room service and missing items when it arrived. Pool was cold. Hotel desk staff were very good, cleaning staff blocked hallway with trollies and vacuum cleaners. Room service trays left at doors most of the day.

10

Simone

6 Mar 2024

·

Stayed 3 nights

We loved our stay here. Had everything we needed and was clean and simple. The service was prompt and friendly. The only points for improvement would be that the pool was cooler than we like (but probably fine for most people) and the dinner at the restaurant was appalling. The breakfast buffet was fine.

8

Yu-Pin

12 Feb 2026

·

Stayed 2 nights

Comfortable room, but can feel new management is cutting cost at breakfast buffet

8

Heather

16 Sept 2024

·

Stayed 2 nights

Convenient as I was attending a work conference at the hotel. I did not get the car parking discount given to conference day only attendees, which was disappointing. Also breakfast expensive for what it was. Pleasant staff.

6

Andrew

14 Mar 2025

·

Stayed 1 night

Whilst the stay was good. My food order received were cold chips and a soggy melted choc Top. The water bottle in the room was used and not changed out Swimming pool was closed for maintenance

8

Anthony

22 Jan 2024

·

Stayed 2 nights

Nice hotel, shopping centre next door. Service for breakfast and coffee painfully slow

8

Robin

31 Mar 2025

·

Stayed 2 nights

Perfect for what we needed. First morning the breakfast buffet was not that great but the 2nd morning was better.

6

Renee

9 Sept 2025

·

Stayed 1 night

I have stayed here twice in the past month. The beds were comfy, staff were friendly and the rooms were clean. The location is great. If you're planning on eating in, rethink that plan. On both stays, I was told what I wanted to order from the menu they had run out of, so I ended up with Ubereats, the first order being a bowl of fries!

6

Andrew

16 Nov 2024

·

Stayed 2 nights

Quality of food for breakfast buffet is not good..

10

Alanna

10 Sept 2023

·

Stayed 1 night

We loved our stay at the Mercure Doncaster. The room was clean, staff were lovely and the outdoor area would be great on a nice day. The only thing I didnt like was that the room service menu was a bit expensive, and the overnight menu is very limited and there was no answer when we tried to order something at midnight after returning from a function.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$127
February	US$157
March	US$147
April	US$129
May	US$116
June	US$129
July	US$102
August	US$125
September	US$114
October	US$119
November	US$127
December	US$143

Su	Mo	Tu	We	Th	Fr	Sa
				1 $111	2 $130	3 $130
4 $111	5 $105	6 $123	7 $130	8 $130	9 $131	10 $130
11 $123	12 $123	13 $130	14 $130	15 $130	16 $136	17 $136
18 $112	19 $111	20 $117	21 $117	22 $111	23 $117	24 $117
25 $103	26 $138	27 $119	28 $142	29 $122	30 $124	31 $124

Mercure Melbourne Doncaster

Prices for Mercure Melbourne Doncaster

Monthly average prices

About this property

Location

Room options

Superior Double Room, 2 Double Beds

Standard Room, 1 King Bed

Standard Room, 1 Queen Bed

Deluxe Double Room, 2 Double Beds

Standard Room, 2 Twin Beds

Superior Room, 1 King Bed

Superior Room, 2 Twin Beds

Suite, 1 King Bed

Guest reviews of Mercure Melbourne Doncaster

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Mercure Melbourne Doncaster

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $145	22 $126	23 $130	24 $123	25 $175	26 $167
27 $111	28 $117	29 $111	30 $112