Is parking available at the hotel?

Self-parking is available on-site for a fee of AUD 50 per day. Valet parking is also offered at AUD 75 per night, which includes in/out privileges. Reservations are not required for parking.

What breakfast options are available?

A buffet breakfast is offered at the hotel for a fee of approximately AUD 50 for adults and AUD 25 for children. Breakfast is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Does the hotel allow pets?

Pets are not allowed at the hotel, but service animals are exempt from this policy.

What are the check-in and check-out times?

Check-in is available from 3:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out may be available for a fee, subject to availability.

What accessibility features does the hotel offer?

The hotel features limited wheelchair accessibility, including accessible public areas and facilities. Step-free entrances are available, and the property has elevators for ease of movement.

Where is the hotel located?

The hotel is centrally located in Melbourne, just steps from the Melbourne Convention and Exhibition Centre and DFO South Wharf. It is approximately 1 mile from Crown Casino and 1.2 miles from SEA LIFE Melbourne, making it convenient for both business and leisure travelers.

What are the policies for children staying at the hotel?

Children 12 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of AUD 120 per night. Advance request or confirmation may be required for availability.

Pan Pacific Melbourne - Luxury Hotel Experience

Average nightly price at Pan Pacific Melbourne by month, last 12 months (USD)
Month	Average price
January	US$206
February	US$239
March	US$327
April	US$179
May	US$215
June	US$187
July	US$199
August	US$219
September	US$268
October	US$270
November	US$268
December	US$223

What guests think

At Pan Pacific Melbourne, travellers consistently mention friendly staff, spacious, comfortable rooms with impressive city or river views, and a highly convenient South Wharf location beside the convention centre and DFO, popular for conferences, shopping and riverside walks.

Many also appreciate the Pacific Club lounge and a generally well-regarded breakfast. Conversely, reviews note inconsistent housekeeping and minor maintenance issues, occasional lift delays and venue closures, soft bedding for some, and parking that can be costly or congested. Expect a comfortable, service-focused stay well suited to convention-goers and shoppers.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pacific Club lounge and the gym receive positive mentions, and parking/valet is convenient. Downsides include occasional lift outages with long waits, on-site venues closing at times, no pool, and parking that can be costly or congested.

Related guest reviews

10

Gregory

17 Feb 2025

·

Stayed 5 nights

The Pacific Club was outstanding. Would highly recommend to book the Pacific Club King room came with fabulous extras. Really made our stay that much more enjoyable. Staff were amazing. The hotel is close to DFO. A short pleasant walk to the tram line. Is surrounded by plenty of fabulous restaurants.

8

Robert

28 Dec 2024

·

Stayed 5 nights

Staff were super helpful and friendly. Location is superb as its right next door to DFO, Convention Centre and 15 min walk to the Crown complex as well as Melb free city tram stop - Batman Park. Breakfast buffet is a 'must have' as food quality and the variety of food is awesome. Suggestion for improvement will be having some designated carparking spaces for hotel guests as we stayed during Boxing Day Sale and we were too scare to move our car out of the carpark as if we did, there is no way we can park our car back into the carpark until after 9pm as there were so many cars trying to get in and out of the car park!

10

Tim

3 Mar 2025

·

Stayed 3 nights

A very good stay. Brilliant service from everyone, especially the team within the Club Lounge. Thank you!

4

Daniel

1 Jan 2025

·

Stayed 1 night

Terrible check out experience. 4 lifts and none of them taking guests as all were full. After waiting 20 min, walked down the emergency stairs, only for the lower floor exits being locked. Walked back up to level 4 with other guests and had to knock on the door to be let on to that level. Waited another 20 before a random staff member helped by taking us out via the goods lift. Possibly the worst check out that I have experienced in 35 years of travel.

10

Damien

16 Aug 2023

·

Stayed 1 night

Property was clean and staff extremely friendly and helpful. Buffet breakfast was amazing only downside is parking quite expensive

10

Melissa

8 Jun 2025

·

Stayed 2 nights

Staff were friendly from the moment we pulled up to valet parking through to check out. Buffet breakfast each day was delicious, staff even came over to offer barista made coffees and teas. There was something to eat for everyone. Our Family Room was on the 12th floor with views across the city and part of the Yarra. Room was clean and tidy. We can’t wait to come stay again!

10

Marianne

26 Oct 2024

·

Stayed 4 nights

Stayed for a conference at the convention centre - extremely convenient. Lots of restaurants nearby and walking along the riverfront. Gym good - similar to other hotels of a similar standard, no pool unfortunately.

8

Scott

9 Nov 2025

·

Stayed 4 nights

Great location, room, and service. Outdated carpet throughout hotel and bar/ restaurant closed during key times.

6

Renae

25 Mar 2025

·

Stayed 3 nights

The carpark ticket never worked which became very frustrating. We never got milk or coffee in our rooms had to ring down for them. Good location if your looking to shop at DFO

4

donna

2 Jan 2025

·

Stayed 2 nights

Unfortunately only 2 lifts out of 4 were in service which led to on times a 20 minute wait in the foyer and on our designated floor. Barista coffees with breakfast were served in takeaway cups.

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Cleanliness

Many guests describe rooms as clean, but reviews repeatedly cite inconsistent housekeeping—missed cleans or replenishment, dust, unvacuumed floors, and occasional bathroom issues—with some noting worn towels or carpet.

Related guest reviews

6

Steven

12 Jan 2023

·

Stayed 19,361 nights

The room was super, a nice size and a great location. But doubt it had been vacuumed in a while, hair didn't belonging to us and certainly not vacuumed while we were there. No towels one day and having booked a room for three had to keep asking for third towel, glass, tea cup etc. And the buffet although decent had a lot of fruit that might not have made another day. And was that bacon cooked? Stayed away from that. I thought for a Pan Pacific it was a decent price but the experience lacked.

8

Gary

29 Nov 2025

·

Stayed 1 night

Great room with a view of the city clean and the staff and amenities were excellent.

6

Stephen

15 Jun 2023

·

Stayed 2 nights

Thought after recent midweek trip was back on track. Sadly this time so many things let them down. Still beautiful rooms and bed. Great location. But. Room service order didn’t arrive had to chase up, phone in room didn’t work at start, mini bar half empty, no coffee mugs or spoons, nuts on floor in room, room service cleaning came at almost 6pm. Hard to believe so many things can happen. I still stay here as it’s got so much potential!

4

Clare

26 Jan 2023

·

Stayed 1 night

We stayed here as it used to be a favourite when it was the Hilton. It seems there’s been very little maintenance done in the past few years, the lifts all had broken buttons and our reading light was stuck on. I know it’s hard to get staff at the moment but the room and hotel didn’t feel clean, there was rubbish on the bathroom floor in our room and the bed wasn’t made properly. On a plus side the bed was comfy and room was quiet but overall a disappointing stay.

8

VICTOR

16 Feb 2025

·

Stayed 1 night

room not very clean.

8

Lisa

21 Apr 2025

·

Stayed 1 night

Godmodnlocation, room was spacious and did look clean at glance although after pulling back the bedspread noticed a broken off false red fingernail that were assuming was left from the previous guest that was noticed after moving the dooner cover there was also a thick hair on each of the bathroom towels

8

Emma

22 Feb 2024

·

Staff were friendly and helpful. Carpet in room was very worn. Linen (towels particularly) were quite old and worn.

6

Jo

11 Dec 2022

·

Stayed 1 night

Cleanliness was quite low (unusually so). Staff were lovely. Mattress, sheets, view, blockout blind and breakfast were perfect.

10

jeong sook

22 Feb 2025

·

Stayed 1 night

숙소 위치는 매우 편리함이 강했으나 룸 청결이 좀 ... 청소를 깨끗하게 하지 않아 먼지가...

Translate

4

Jessie

16 Dec 2024

·

Stayed 2 nights

We were given a room that the swipe card didn’t work. It took 3 staff to try and resolve and they ended up changing our room. Another couple had the same experience for the room as we did no more than hour 1 later. The electric blinds didn’t work, the bathroom wasn’t cleaned properly with dust collecting in the corners of the bathroom. The mini bar had the draw front broken off and placed in the cupboard.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and comfortable with impressive city or river views; many report quiet stays helped by excellent blackout blinds. Some mention dated decor or very soft bedding, and occasional issues with air-conditioning controls or lighting.

Related guest reviews

10

James

3 Nov 2024

·

Stayed 1 night

Great view, fantastic bed and pillows

10

Carolynne

9 Jan 2023

·

Stayed 1 night

Beautiful view of the city lights from our room. Room was clean, spacious and quiet. Parking was at nearby Wilson Car park with a discount voucher ticket provided by the hotel which made the cost $25 for the 24hr stay. Many restaurants to choose from along Southbank, walking distance from hotel. Convenient to the Lume also. Overall a very pleasant stay.

6

Justina

13 Sept 2025

·

Stayed 4 nights

Room is big and clean. Not near amenities but with tram station nearby. Bed too soft and slanted one side. Cannot rest well.

10

Raj

20 Jul 2025

·

Stayed 2 nights

Great location, friendly staff, clean and modern rooms!

10

Benjamin

22 Aug 2025

·

Stayed 6 nights

Located near the city center, it is very convenient to get around even without transport. The room is clean and cozy. The view is great too! I highly recommend a stay here for anyone visiting Melbourne.

8

Natalee

26 May 2025

·

Stayed 2 nights

This property was dated, rooms need a revamp. Basic amenities, bed was comfy but pillows were awful. Situated in a great location, DFO close by with many dining options. I expected more for the price of this hotel.

8

Kevan

1 Feb 2025

·

Stayed 3 nights

The room was spacious and the view up the river and over the city throug the ceiling to floor window was amazing. The executive lounge was good with a selection of canapes in the evening. I was a little disappointed with the shower which was occasionally not hot enough and could do with a better shower head.

10

Sam

4 Mar 2025

·

Stayed 1 night

Amazing view of Yarra River & City skyline Beautiful room

10

Dino

5 Jun 2025

·

Stayed 1 night

The only problem with this place ,is the temperature of the room is controlled by staff. So every time you want to change the temperature of room you have to call front staff. Very disappointing

10

Andrew

9 Oct 2025

·

Stayed 4 nights

The room was very quiet, even though it overlooked busy roads, and the blockout blinds are the best I’ve experienced in a hotel. As someone who usually has a lot of trouble sleeping in hotels, this was the easiest way experience I’ve had. Staff were friendly and helpful and the accommodation was clean and comfortable. There aren’t many close-by takeaway options in that area, but I stayed to attend an event at the MCEC and for that situation the hotel is extremely convenient.

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Service

Service is widely praised as friendly, helpful and professional, with upgrades and attentive touches. A minority report lapses such as slow or unclear early check-in communication and delays with room service or housekeeping.

Related guest reviews

6

Tanya

25 Nov 2023

·

Stayed 1 night

I was disappointed with the service provided. We arrived at 11am asked for the possibility of early check in. Was told that it may be a possibility and to wait for a msg for when the room was ready. Called again at 1.30pm and room was clean but not inspected, came back to reception at 2.30 and was told was still waiting for inspection and they would text me asap. Arrived back at reception at 3.30 and the room was only just ready. However we had friends staying at the same place and they checked in early with no issues. Was disappointed that when I arrived at 11 and filled out the paperwork and paid the bond that I was asked to pay again at 3.30 when we were finally given the room key. Communication seems to be a big issue here

10

Stacey

9 Oct 2024

·

Stayed 1 night

The service is exceptional. Everyone is so lovely, welcoming and helpful. Sabrina went above and beyond to deliver milk for my toddler during the morning rush. Thank you again!

10

Megan

4 Mar 2023

·

Stayed 1 night

Check in was delayed, but all staff were so friendly and accommodating to ease the wait time

10

Benjamin

23 Jan 2025

·

Stayed 2 nights

Very helpful and attentive staff

10

Adele

22 Jan 2025

·

Stayed 3 nights

Excellent friendly staff

10

Andrew

12 Dec 2024

·

Stayed 2 nights

Fab room - true 5 star. Service across all departments outstanding and ever friendly

10

Stuart

25 Feb 2024

·

Stayed 2 nights

The staff at the Pan Pacific were awesome. We had an excellent stay there. We will return.

10

Rachel

17 Nov 2024

·

Stayed 1 night

Had a fantastic stay at Pan Pacific. Upon arrival around 1pm we not only had access to our room but were upgraded to a two bedroom suite on the top floor! The convenience of value parking alone was worth it. What I was most impressed with was although we had a late check out we opted to check out at earlier 11:15am to shop at DFO. Our bags were left with the concierge and upon returning 2 hours later to leave were told the bags were now in my vehicle out the front! Super impressed the staff were so efficient and organised. Our only disappointment albeit quite minor was the limitations on the night owl menu. We found the options quite limiting. An option for a toasted sandwich ie cheese or cheese/ham would meet a lot of people's brief after 10pm at night but nothing of that nature was available. We really enjoyed our stay and would recommend the venue to family and friends. The staff were professional, friendly and efficient. Well done Pan Pacific and Thank You!! We will be back.

6

Luuk

12 Jun 2024

·

Stayed 4 nights

Room was great, hotel was nice. Service was severely lacking all around.

10

Matthew

11 Jun 2023

·

Stayed 1 night

Probably one of the best hotels stays I’ve had in a long time. The service was outstanding right from the moment you went in to the check-in process to the room. They gave me a free upgrade without me asking, which was a nice surprise. The breakfast was sensational and checkout was very easy. The invoice was put under a door in the morning along with the paper. Will be staying again. Only grumble is you could hear people talking in room next door which was 2 in the morning. But I loved it.

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Location

Highly convenient South Wharf location beside the Convention Centre and DFO, with riverfront dining, trams and CBD attractions within walking reach. A few note it sits outside the free tram zone and can feel a bit removed late at night.

Related guest reviews

10

Belinda

5 Oct 2025

·

Stayed 2 nights

The hotel was convenient for the convention I was attending. I was upgraded which was nice. The room was clean and comfortable. It was close by for shopping at DFO and it was a short walk to a tram stop to get into the heart of Melbourne. There were lots of nearby options for eating.

2

T

6 May 2025

·

Stayed 1 night

DO NOT CHOOSE THEM!! This location is far from everything, and the customer service was a nightmare. This Hotel declined to offer any form of assistance. Very disappointed and frustrated!! There are too many better hotels in Melbourne CBD.

10

Daniel

4 May 2025

·

Stayed 1 night

Perfect place to stay if hanging around docklands. Its above DFO south wharf for shopping, has a taxi ring out front. Parking is either valet or in DFO parking with a voucher. Its walkablr to crown for food, yet also has a restaurant. And easy enough to walk into cbd or to either stadium if you're reasonably fit. Overall, my favourite place to stay in Melbourne.

10

Lokesh

14 Aug 2025

·

Stayed 3 nights

Ideal location for business, shopping and pleasure. Great hotel, great service, room 1712 has beautiful view.

10

Kerrie

29 Sept 2025

·

Stayed 1 night

Perfect position in Melbourne next doortoDFO close to Casino Exhibition Centre anda varietyof restaurants and bars.

10

Mack

3 Oct 2024

·

Stayed 4 nights

The staff were very helpful. The Pacific Club lounge was an added benefit—nice relaxing area with breakfast in morning, good snacks drinks and food in evenings from 5-7:00. The breakfast was excellent in both restaurant and Club. Would definitely stay there for convention Centre access or convenience to downtown. Restaurants are better on other side of River.

10

William

10 Apr 2025

·

Stayed 4 nights

Melbourne was our second stop during our trip Down Under. The Pan Pacific is a new, modern, chic as f… hotel! The staff was excellent and kind all around. The room was spacious, comfortable, clean and fresh, a haven for rest and recovery after touring the city all around. Location could not be better, walking distance to many attractions, restaurants. Transportation through and from the airport was easy, close by tram stations to move around the city were readily available. Their restaurant, Dock 37 was chic, and with good aesthetics. Food was neat, delicious, and fresh (at a good price) I endorse their lychee caipiroshka from their cocktail menu - delish!

10

Jeanne

26 Oct 2024

·

Stayed 4 nights

The Pan Pacific is conveniently located on Melbourne’s South Wharf and directly connects with the Convention Centre. DFO is next door and has lots of great shops to explore. The staff are very kind and helpful and the club room was fantastic

8

Hoi Hin

9 Apr 2024

·

Stayed 4 nights

Away from the free tram zone maybe the worst you can say about it. Being close to the casino and the relatively quiet surroundings may make you feel a bit unsecured when returning late night. Other than those, the hotel itself is second to none with the spacious, tidy room. A bath tub will please a lot who wants more than just a quick shower before bed, and if you are visiting for exhibition, the Convention and exhibition Centre is just next door.

10

angela

3 Mar 2025

·

Stayed 1 night

Hotel was fabulous and in a great location with restaurants bars and cafe near by as well DFO south wharf shopping centre right next door. Melb convention centre next door. Fabulous Location if looking to stay out of cbd (20 min walk)

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Dining

Breakfast is frequently praised as excellent with good variety, and the Pacific Club lounge food and drinks are well liked; several guests enjoyed room service. However, multiple reviews report inconsistent quality or temperature, slow service, limited options, and occasional venue closures.

Related guest reviews

10

Brett

23 Aug 2025

·

Stayed 1 night

Brilliant hotel. Our favourite in Melbourne. Lovely rooms, great feel and breakfast is just sensational!

8

My Hong

29 Apr 2024

·

Stayed 3 nights

Great place to stay, however bit dated. The restaurant can take awhile for food to come out. Our food took almost 1 hour.

10

susie

9 Nov 2025

·

Stayed 1 night

Quick over night stay. Everything was perfect. Continental breakfast is of high quality. Wait staff are perfection

10

David

25 May 2025

·

Stayed 3 nights

Clean, great location. Friendly staff, great breakfast. Club rooms are worth it if you have the time to use the facilities.

10

Caitlin

29 Jun 2025

·

Stayed 1 night

Loved the location, rooms were great, clean and breakfast amazing. Will def be back

10

Mack

3 Oct 2024

·

Stayed 4 nights

The staff were very helpful. The Pacific Club lounge was an added benefit—nice relaxing area with breakfast in morning, good snacks drinks and food in evenings from 5-7:00. The breakfast was excellent in both restaurant and Club. Would definitely stay there for convention Centre access or convenience to downtown. Restaurants are better on other side of River.

8

Rudy

21 Jun 2025

·

Stayed 1 night

Friendly staff at reception, quick check in. Birthday gift which was very nice. Rooms have a great view. Sadly the breakfast was not very good, cold lack luster, food was cold not many options.

10

Tashana

25 Nov 2024

·

Stayed 2 nights

Stayed here for a conference at the convention centre and couldn't have picked a better spot. The convention centre is conveniently attached to the hotel by a walkway making it easy access with the unpredictable Melbourne weather. The club lounge access was definitely worth getting and the barista made coffee was great in addition to the club food options which were delicious and fresh. The Club was also very spacious and child-free after 5pm which made it pleasant to catch up on work and relax with some wine after the conference with amazing views of the city. Plentiful alcoholic and non alcoholic beverages to choose from including cocktail specials each day. The Club had a relaxing vibe to it and was the perfect option for relaxing while traveling solo on a work trip. Appreciated the room upgrade too. Professional check in staff and lovely porters. I wouldn't hesitate to book here again, especially if I was down in Melbourne for a conference at the convention centre.

8

Scott

9 Nov 2025

·

Stayed 4 nights

Great location, room, and service. Outdated carpet throughout hotel and bar/ restaurant closed during key times.

8

Penelope

24 Oct 2024

·

Stayed 3 nights

Pan Pacific does NOT provide good coffee this at W/E. Room supplied INSTANT only ; hotel cafe was closed so were adjacent local business.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $206	5 $193	6 $191	7 $204
8 $204	9 $435	10 $435	11 $435	12 $213	13 $254	14 $257
15 $175	16 $257	17 $260	18 $234	19 $251	20 $167	21 $257
22 $175	23 $264	24 $255	25 $254	26 $257	27 $264	28 $356
29 $178	30 $178

Su	Mo	Tu	We	Th	Fr	Sa
		1 $201	2 $288	3 $211	4 $275	5 $340
6 $175	7 $175	8 $191	9 $298	10 $300	11 $356	12 $330
13 $186	14 $172	15 $171	16 $172	17 $175	18 $172	19 $180
20 $167	21 $172	22 $166	23 $172	24 $166	25 $203	26 $346
27 $203	28 $176	29 $181	30 $167	31 $392

Pan Pacific Melbourne

Prices for Pan Pacific Melbourne

Monthly average prices

About this property

Location

Room options

Premier King Room with City View

Two Bedroom Bay View Suite

Deluxe Twin Room

Two Bedroom City Skyline Suite

Panoramic Suite (Pacific Club Access)

Family Queen Room

Yarra Suite (Pacific Club Access)

Pacific Club Room (Pacific Club Access)

Deluxe King Room

Guest reviews of Pan Pacific Melbourne

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Pan Pacific Melbourne

Considering this hotel for your Melbourne trip?

Prices for upcoming dates