Name: Hilton Rosemont Chicago O'Hare
Address: 5550 N River Rd, Chicago, Illinois, United States of America, Chicago, Illinois, United States of America
Rating: 8.13

What guests think

At Hilton Rosemont Chicago O'Hare, travelers consistently praise the handy airport location, skybridge access to the convention center, and generally friendly staff, while feedback is mixed on dated rooms, maintenance, and add‑on costs like parking and breakfast.

Many guests find rooms clean and beds comfortable, but others report HVAC control issues, worn furnishings, occasional cleanliness lapses, and unreliable Wi‑Fi. Facilities such as the heated top‑floor pool, fitness rooms, and airport shuttle are appreciated, though shuttle reliability and pool condition or closures draw occasional complaints. Dining includes an on‑site restaurant and Starbucks with generally good food, but prices can be high, hours limited, and there is no free breakfast. Expect a convenient airport‑and‑convention stay with solid basics and some tradeoffs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the heated top‑floor pool and decent fitness rooms; the airport shuttle is convenient when it runs. Expect costly on‑site parking, and a few reports of shuttle no‑shows or the pool being closed or tired.

Related guest reviews

10

Kelsey

Nov 26, 2024

·

Stayed 2 nights

Staff were very friendly and helpful. Room was clean. Indoor heated pool was nice and the fitness rooms were clean and well-maintained.

10

Darryl

Dec 19, 2022

·

Stayed 19,342 nights

Free shuttle to and from airport. Call the hotel to let them know you waiting on our case domestic flights it at terminal 5 E

6

irene

Nov 15, 2023

·

Stayed 5 nights

The hotel interior is pretty rundown. The restaurants and breakfast is fantastiskt as thestaffs are nice and friendly. Unfortunately the pool was closed too. Location is perfect if you are going to exhibition

2

mark

Feb 20, 2023

·

Stayed 1 night

Booked the hotel one night at the beginning of our vacation and at the end because we where informed we could park our car there and get a ride on their shuttle bus to O’Hare and then get picked up again on the return trip. Had to take a cab to airport because shuttle was not available. Called twice for the shuttle on our return was told it was on its way. Waited for an hour in the cold, they never showed. Had to take a cab back.

8

Alexis

Jul 8, 2025

·

Stayed 1 night

The airport Shuttle driver was fast, helpful and caring. Was traveling with a folding power wheelchair and tons of luggage from our families trip back from the Dominican Republic and he did not mind one bit and loaded it all for us. The check in staff member was quick, and offered helpful information. The parking is way over priced- $39 a day, ended up parking in the parking lot complex behind the hotel, only $15 a day. The room was standard sized, beds were comfy and brought us a roll away for our teenage son quickly. The room did not have a microwave or refridgerator, which is a big deal when you are traveling with children.

8

Dora

Oct 15, 2024

·

Stayed 2 nights

The room was comfortable and the staff friendly. It was convenient due to the conference being across the street. My only complaint was the room was cold and the tiny space heater barely took the chill off the air. The fitness facility was very good and the pool water just the right temperature.

10

maya

Jul 23, 2025

·

Stayed 1 night

Airport shuttle runs every 1/2 hour to O’Hare. No issues. Heated Pool (no frills) 2 fitness gyms too. Restaurant food was good. Walked to AMC movie theatre and mall. SAFE. Though Hilton provides a free shuttle for a 3 mile radius. Every single staff member I interacted with were friendly, professional and personable! I would absolutely stay here again.

6

Mary

Feb 7, 2024

·

Stayed 1 night

Nice, clean space, quick, professional check-in. Shuttle pick-up very slow, nasty pick-up van

8

Latricia

Jul 6, 2025

·

Stayed 1 night

I love that the pool was on the 10th floor high in the air.. was a great view

2

Brian

Oct 13, 2025

·

Stayed 1 night

Overall the hotel is nice but a $40 parking fee with no close public parking felt exploitive.

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Cleanliness

Many guests describe rooms and common areas as clean or even spotless. Others report mildew odors, dirty or worn carpets, rust or grime in bathrooms, and occasional housekeeping lapses.

Related guest reviews

10

Rachel

Mar 29, 2025

·

Stayed 1 night

Very clean

4

Michael

Aug 23, 2025

·

Stayed 1 night

Needed a place to stay due to a delayed flight. Made the reservation on Expedia for the Hilton at O’Hare Airport. Walked to the front desk at the Hilton only to find out that I had no reservation at that facility and that there was another Hilton (Rosemont at O’Hare) 3 miles away. My reservation (non-refundable) at that location and would require a shuttle. After 45 minutes waiting for the shuttle we arrived. Check in was fine, nice guy. Told him about the confusion with the reservation and were told “oh, that happens every day”. Great. Outside was dimly lit and appears that it hasn’t seen any renovations since it was built. The drop off/pick up area hasn’t seen a pressure washer in a long time. The furniture was dirty and sticky and not a place you would want to wait for a shuttle or uber. Inside the room, the lack of renovations continues. The smell of mildew is first to greet you when you open the door. Again, dimly lit, dark, carpeted flooring that had a nice slightly adhesive texture to it. The noisy air conditioning unit had dust and spider webs around the ductwork. The small refrigerator, noisy too, resided on the floor next to the desk. In the bathroom, was a toilet fit for a kid. Low to the floor and would barely flush urine. Luckily we didn’t have to test it with anything else. The bathtub/shower combo was on theme too. The caulking around the tub looked like it was done by a child. This place is a dump. I’m out of space or I’d continue

6

Raymond

Sep 19, 2024

·

Stayed 2 nights

It's becoming outdated. Way too costly for the basics. Rust forming in tub. Chaise pillow not fluffed and the problem with that is that looking at someone else's indentation left in the pillow makes me think that the place does not get cleaned well. This makes me wonder about the cleanliness of the bed and the towels.

10

meriner

May 25, 2025

·

Stayed 3 nights

Room was clean

10

Bob

Mar 31, 2025

·

Stayed 3 nights

This Hilton, like most, was a good quality experience at a very reasonable rate. I chose it for its 5 minute walk to the Chicago blue line train. The blue line runs 24/7 as it services the airport. It can connect you to all points of transit connections. Other things worth noting: 1. The breakfast was a bit pricey, but very good quality. 2. My room was clean and orderly, and in decent shape. My only “could be improved” item would be the hand held shower— it was not adjustable and came out in an intense fine stream that I didn’t find comfortable. 3. Every staff member I interacted with was professional and friendly. 4. Chicago is quirky in that there are a lot of expensive hotels way downtown (along the waterfront), and a lot near the airport that are more price friendly, and almost nothing in between. I went with the cheaper option but it is a 40 minute ride to get downtown. 5. All in all, I had a great stay and would go back.

10

Jeff

Oct 2, 2024

·

Stayed 3 nights

My room was cleaned spotless everyday I was there.

4

Darryl

Dec 10, 2024

·

Stayed 1 night

Would be ok for a super 8. Hot in room a/c not on. Lamp didn’t work. Shampoo was empty. Bathroom smelled

6

YANYAN

Dec 4, 2024

·

Stayed 3 nights

ROOM SO DIRTY

10

Daniel

Jun 24, 2025

·

Stayed 2 nights

Very clean

6

Ivonne

Mar 27, 2025

·

Stayed 2 nights

There were empty bottles left next to the counter. Some the draws of the counter were broken and some of the outlets didn’t work

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Rooms

Rooms are generally comfortable, sometimes spacious, and can offer good views, but many note dated decor. Common drawbacks include hard‑to‑control central HVAC, spotty Wi‑Fi, limited or older TVs, occasional noise, and missing fridges/microwaves unless requested.

Related guest reviews

4

Peguy

Jul 3, 2025

·

Stayed 4 nights

Only central air and heating.

4

The Fat Man's

Dec 6, 2022

·

Stayed 19,331 nights

The only thing nice about it was that it was near the convention. However, the room either got stuffy or incredibly hot, no inbtween even with adjusting the thermostat. The water pressure is a joke and no hot water. Definitely never staying there again even with its many reviews. For 2000 for a room and car parking... i should of gotten breakfast, a hot shower, a fridge, microwave, and a room that actually works.

8

Jeanette

May 14, 2024

·

Stayed 2 nights

It’s evident the hotel is a little older and needs a little bit of a facelift. Nonetheless it was pretty clean just outdated. It was disappointing to not have a smart TV. We had to specifically ask for a mini fridge and microwave. The staff was wonderful and did a great job of checking in and answering our questions. Everyone was very friendly. The service at the restaurant was a little slow and had a much better experience at a neighbouring hotels restaurant. The pool hours were convenient for the busy days my family had. Overall it was a good experience.

6

Tyneichau

Jun 28, 2025

·

Stayed 3 nights

Cold water in our room

6

Barb

Apr 18, 2025

·

Stayed 6 nights

The heating and cooling are not changeable in the rooms. Whole hotel is either hot or cold.. if enough people complain they switch it. . i wouldnt have stayed there had i known this.

10

Minerva

Aug 3, 2024

·

Stayed 1 night

The hotel is great for a great night sleep. Very quiet, great shower and super comfortable beds.

6

Mark

Jun 10, 2024

·

Stayed 3 nights

Really wished they had a fridge in the room. Seemed weird not to have one. Bed was comfortable. Food was way overpriced but I guess that’s Chicago. $17 cheese sticks… wha? Convenient to the convention center.

10

April

Jul 27, 2024

·

Stayed 3 nights

everything was nice. card service didnt work most of the time. arrived ewrly and had to wait to get room or psy $50 so waiting in lobby. no fridge in room but they brought one up for us to borrow.

6

Emily

May 18, 2025

·

Stayed 3 nights

Staying here was nice, but the wifi was awful. Keeping my laptop connected to the hotel wifi was a nightmare. If my laptop were to go into sleep mode I'd lose the wifi connection. To reconnect to wifi, I had to make my laptop completely forget the wifi connection and then re-select it. Sometimes the re-connection would drop my laptop minutes after I just connected it, to get a signal I'd have to re-connect again. I've stayed at the other hotels in the area and this hotel wifi was the worst.

6

Angie

Apr 8, 2025

·

Stayed 3 nights

Starbucks not open at night. Restaurant in hotel had long wait to be greeted or seated. When seated waited a long time to be greeted for a beverage. Ordered food twice and both times the presentation was sloppy, not very tasty and not worth the spend. Tried to hook up Netflix in room and the front desk said they were in the process of switching, so TV was very limited. They did have a shuttle to airport, staff was friendly.

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Service

Service is frequently described as friendly, professional, and accommodating. Several reviews also cite long or slow check‑ins, reservation or key‑card issues, inconsistent housekeeping, and occasional rudeness.

Related guest reviews

8

Joseph

Jul 6, 2024

·

Stayed 4 nights

Was in for the holidays and requested wake up call at 4:30 am and never got the call and had flight at 7 am

2

Dawn

Jun 8, 2025

·

Stayed 2 nights

Was refunded parking not for rooms paid two nights lost sleep time and money to be refunded partial parking got a he sleep key cards broke a receptionist having me stay up waiting on him over a hr told to sit on a couch and wait to be excited to room and they couldn’t find my booking for 45 minutes on arrival because I Used Expedia paid in full next day three trips up and down elevator with broken key card not acceptable I want my room money refunded was in the room about three hrs total out of 3 night stay left second day no refund except for one of our cars parking unbelievable room dated bad experience loss room money convention tickets for next day we left from lack of sleep I should get my room money back parking for my sons car were still out of the convention center tickets 208 dollars this was a buisness trip ! Bad oh I got a apology saying the receptionist shouldn’t of knocked on our door prolonging Mr going to sleep To wait a hr for him at 12:30. 1 am at night

10

Jeffrey

Jan 15, 2023

·

Stayed 1 night

— Conveniently located and connected to the convention center via sky bridge. — Friendly staff — Jake at the front desk was working alone and was swamped with people lined up, as well as people calling on the the phone. I applaud him for his professionalism. He stayed calm and handled everything and everyone in a professional manner.

8

Danielle

Mar 19, 2025

·

Stayed 1 night

I liked the location and convince of the shuttle service. I didn't like that i got in early and asked an associate to let me know when a room would be available (I waited in the lounge) and he told me nothing would be available to noon, that I just got to come up to the desk at noon and was not helpful about it and it felt like he did not want to be helpful at all. After traveling that was the last thing I expected, especially for my first time at a Hilton Hotel. I wated in the lobby for a couple hours before I noticed others going to the desk and getting rooms early. I was erked by this as I was told absolutely nothing would be available till noon. I went up and thankfully met Bouchiab. He was so kind and could tell I had a rough journey. He found a room for me and was so poliet. Bouchiab definitely made the experience a better one with kindness and willingness to help me. If it wasn't for Bouchiab my first time experience would of been irritating and not make me want to come back. No matter how nice a hotel is service is just as important. I am so thankful again for Bouchiab and it was nice to see him this morning before I left. :)

10

Arturo

Jun 23, 2025

·

Stayed 1 night

The staff is amazing, not just friendly and welcoming, but they actually make you feel like you care

2

milan

Jun 10, 2024

·

Stayed 2 nights

The service at the property was horrible. We had two rooms and had a terrible experience: in fact one of the rooms was dirty when we checked in and we had to get it cleaned right away. They also only did housekeeping once and did not refill shampoo/replace towels or coffee cups. We had to repeatedly escalate to management to get our rooms cleaned even though they were supposed to clean it each day. Even after we alerted management, housekeeping was not up to par and rooms were left relatively dirty. We booked this hotel because it is a Hilton, but they do not deserve to be under the umbrella. Horrible experience, will never book again.

2

Jecy

Sep 24, 2024

·

Stayed 1 night

I waited in line to check in for over 30 minutes after traveling for 26 hours straight. I literally made it through international security and customs faster than I could check into this hotel. The front desk guy (Wilmer) told me there would be water in my room (my special needs son and I were dehydrated from travel) there was no water and no offer of water upon informing the front desk it was absent. I paid $40 for two breakfast vouchers only to be offered no buffet and only options in the range of $7 for my son meaning I grossly overpaid for his meal and was offered no refund or for the difference. The hotel was freezing so we tried to sit near the fire during breakfast only to be told they wouldn’t serve us in those seats because they were 5 ft outside the perimeter of the “restaurant”. The television and internet didn’t work in my room so after traveling for so long my son had no entertainment or way to psychologically decompress nor could he do his homework without access to WiFi. I travel 9 months out of the year for work. I have had better stays and treatment at almost every other hotel I have ever stayed in. Incredibly disappointed with this experience and the Hilton name going forward.

10

Bob

Mar 31, 2025

·

Stayed 3 nights

This Hilton, like most, was a good quality experience at a very reasonable rate. I chose it for its 5 minute walk to the Chicago blue line train. The blue line runs 24/7 as it services the airport. It can connect you to all points of transit connections. Other things worth noting: 1. The breakfast was a bit pricey, but very good quality. 2. My room was clean and orderly, and in decent shape. My only “could be improved” item would be the hand held shower— it was not adjustable and came out in an intense fine stream that I didn’t find comfortable. 3. Every staff member I interacted with was professional and friendly. 4. Chicago is quirky in that there are a lot of expensive hotels way downtown (along the waterfront), and a lot near the airport that are more price friendly, and almost nothing in between. I went with the cheaper option but it is a 40 minute ride to get downtown. 5. All in all, I had a great stay and would go back.

10

Arturo

Jun 3, 2025

·

Stayed 2 nights

Personel was súper friendly all the time, especially the girls at the front Desk and the two breakfast waiters

10

Michael

Aug 20, 2024

·

Stayed 4 nights

Big big fan of the hotel. This was our 4th year staying here, and each time it just gets better. The staff was super helpful and accommodating. Can't wait to come back next year!

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Location

Excellent for O’Hare and the Donald E. Stephens Convention Center, with a skybridge and easy walks to outlets, restaurants, and transit. Downtown is a longer trip, but the Rosemont area feels convenient and generally safe.

Related guest reviews

10

Ashley

Jun 5, 2025

·

Stayed 1 night

If you’re going to the Donald Stephens convention center it’s attached by skywalk! Super convenient!

10

Tyree

Sep 11, 2024

·

Stayed 2 nights

Easy check in, easy parking, easy access to highway. Great stay easy access

10

Jordan

Jun 13, 2025

·

Stayed 2 nights

Greatly enjoyed pur stay, conveniently located next to and attached to the Donald Stephen convention centre

8

Kevin

Jul 19, 2025

·

Stayed 1 night

This Hilton is located in a hotel district area. Lots is in walking distance including outlet mall, metro and restaurants. The only critique was that the hotel shuttle from the airport to the hotel never showed up. I shared this with the staff twice. As a Hilton Honors member the least they could have did since I waited a long time (after an international flight) and had to pay for a taxi was a credit for the snack bar or restaurant equivalent to the taxi.

10

Roslin

Aug 4, 2025

·

Stayed 4 nights

Was in walking distance from the convention center literally a five minute walk and you were there. And the room service was great. Food was really good from their restaurant as well.

10

Lisa

Sep 21, 2024

·

Stayed 1 night

One night stay before early flight. Very comfortable and affordable. Great bed. Quiet. Also, outlet mall and excellent restaurants within short walk. Capital Grill!!

10

Daniel

May 26, 2023

·

Stayed 2 nights

Rosemont is a surprisingly nice area very close to O’Hare International Airport. Extremely convenient for travelers coming in and out, with lots of dining options and things to do nearby. The Hilton Rosemont is a perfectly accommodating hotel with convenient access via a sky-bridge to the Donald Stevens Conference Center. A very nice Starbucks and a restaurant within the hotel, all very convenient but be aware with traffic it’s a solid hour or more to downtown Chicago. The rooms are fine, nothing out of the ordinary, clean and comfortable but not necessarily modern or newly redone, just a satisfactory room. I’d stay again, just as long as I wasn’t commuting to downtown regularly. There’s plenty in Rosemont if Chicago isn’t necessarily your stop.

10

Bob

Mar 31, 2025

·

Stayed 3 nights

This Hilton, like most, was a good quality experience at a very reasonable rate. I chose it for its 5 minute walk to the Chicago blue line train. The blue line runs 24/7 as it services the airport. It can connect you to all points of transit connections. Other things worth noting: 1. The breakfast was a bit pricey, but very good quality. 2. My room was clean and orderly, and in decent shape. My only “could be improved” item would be the hand held shower— it was not adjustable and came out in an intense fine stream that I didn’t find comfortable. 3. Every staff member I interacted with was professional and friendly. 4. Chicago is quirky in that there are a lot of expensive hotels way downtown (along the waterfront), and a lot near the airport that are more price friendly, and almost nothing in between. I went with the cheaper option but it is a 40 minute ride to get downtown. 5. All in all, I had a great stay and would go back.

10

Jason

Jul 26, 2025

·

Stayed 1 night

I was close to the airport.

10

Sravan Kumar

Dec 19, 2023

·

Close to airport, yet quiet

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Dining

On‑site Liberty Tavern and Starbucks receive generally positive feedback for tasty food and helpful staff. Downsides are high prices, lack of free breakfast, limited hours or waits at times, and occasional mediocre meals.

Related guest reviews

10

Debbie

Oct 17, 2023

·

Stayed 1 night

Our stay was nothing but, amazing! The check in agent was friendly and had a smile. The whole Hotel is classy and modern in décor. Our room the bed is soft and clean.

8

Grant

Jun 7, 2024

·

Stayed 2 nights

No free breakfast. Not even a sandwich or continental breakfast.

4

Jeffrey

Dec 17, 2022

·

Stayed 19,342 nights

Restaurant / bar food was blah. Room doors slammed so it was loud. Hotel floor was a little creepy. Sheets were clean but had a stain. I would give the hotel 2 stars - not worthy of the Hilton brand.

10

Roslin

Aug 4, 2025

·

Stayed 4 nights

Was in walking distance from the convention center literally a five minute walk and you were there. And the room service was great. Food was really good from their restaurant as well.

8

Virginia

Apr 26, 2025

·

Stayed 1 night

We stayed here for a quick layover. The hotel was affordable, clean, and quiet. For a Hilton it seemed outdated though. They could use some upgrades. We ate dinner at the Tavern and it was great! Our waiter was so nice and the food was good. I have a gluten allergy and the were accommodating.

10

Marsha

Aug 8, 2025

·

Stayed 4 nights

Was there for a convention and it was very easy to walk to. Staff was very helpful and friendly. Lobby was clean and lots of people. The food was very good, just wish it was more everyday & no breakfast. Not a coffee drinker, so Starbucks was not helpful for us

10

Bob

Mar 31, 2025

·

Stayed 3 nights

This Hilton, like most, was a good quality experience at a very reasonable rate. I chose it for its 5 minute walk to the Chicago blue line train. The blue line runs 24/7 as it services the airport. It can connect you to all points of transit connections. Other things worth noting: 1. The breakfast was a bit pricey, but very good quality. 2. My room was clean and orderly, and in decent shape. My only “could be improved” item would be the hand held shower— it was not adjustable and came out in an intense fine stream that I didn’t find comfortable. 3. Every staff member I interacted with was professional and friendly. 4. Chicago is quirky in that there are a lot of expensive hotels way downtown (along the waterfront), and a lot near the airport that are more price friendly, and almost nothing in between. I went with the cheaper option but it is a 40 minute ride to get downtown. 5. All in all, I had a great stay and would go back.

10

Laura

Sep 20, 2024

·

Stayed 1 night

The hotel is close to the airport with great shuttle service. The staff at the Hilton Rosemont were very nice, helpful and professional. The hotel is really nice overall. The room was very clean, spacious and well appointed. The restaurant and bar was very very nice. Highly recommend this hotel.

6

Angie

Apr 8, 2025

·

Stayed 3 nights

Starbucks not open at night. Restaurant in hotel had long wait to be greeted or seated. When seated waited a long time to be greeted for a beverage. Ordered food twice and both times the presentation was sloppy, not very tasty and not worth the spend. Tried to hook up Netflix in room and the front desk said they were in the process of switching, so TV was very limited. They did have a shuttle to airport, staff was friendly.

10

Jennifer

Aug 11, 2025

·

Stayed 4 nights

Everything was perfect cool clean and respectful . Need more restaurants and fir Starbucks to close at 7 pm since there is only one restaurant to go too if don’t want to go out since we have no car

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Hilton Rosemont Chicago O'Hare.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

Property description

Guest reviews

Very good

Who stays here?

What guests think

Location

Property Policies

Check-in instructions

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Hilton Rosemont Chicago O'Hare