The Royal Islander
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From
334 US$
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Acerca de esta propiedad
.Cancun, Cancun Int. Airport 15 kms..Year of construction 1996. Total number of rooms 179: Yes. Number of floors (main building) 8. Annexe (s) 7. Number of floors (annexe) 8. Double rooms 179. Suites 179. Apartments 179. Villas 179. Accessi...
Ubicación
Este hotel goza de una ubicación privilegiada junto a la playa con vistas magníficas sobre el mar Caribe y la laguna de Nichupte, en la vibrante ciudad de Cancún.
Traslados al aeropuerto
Restaurante
Recepción abierta 24 h
Centro de negocios
Servicio de habitaciones
Conserje
Ubicación
Kukulcan Boulevard Km 17.5 L-51 Zona Hotelera, Avenida Kukulkán, Cancún, Benito Juárez, Estado de Quintana Roo, México
Opciones de habitación
Suite Standard
Capacidad: 8
797 ft²
Suite with Views
Capacidad: 8
Suite Ocean View Two Bedrooms
Capacidad: 8
Double Premium Ocean View
Capacidad: 4
Suite Premium
Capacidad: 8
Suite Ocean View King Bed
Capacidad: 8
Suite Beach Front
Capacidad: 8
Quadruple Ocean View
Capacidad: 4
Suite Premium Ocean View
Capacidad: 8
Double Or Twin Accessible with Views
Capacidad: 6
Double Or Twin with Views
Capacidad: 6
Double Resort View
Capacidad: 4
Quadruple Ocean View Queen Bed
Capacidad: 4
Double Or Twin Beach Front
Capacidad: 6
Suite Accessible with Views
Capacidad: 8
Quadruple Accessible with Views
Capacidad: 4
Suite Honeymoon
Capacidad: 8
Double Deluxe Ocean View
Capacidad: 4
Suite with Double Bed
Capacidad: 8
Double Or Twin Resort View
Capacidad: 6
Suite King Size Bed
Capacidad: 8
Quadruple with Views
Capacidad: 4
Double Premium King Bed
Capacidad: 4
Quadruple King Size Bed
Capacidad: 4
Double Accessible with Views
Capacidad: 4
Quadruple Premium Ocean View
Capacidad: 4
Quadruple Resort View
Capacidad: 4
Quadruple Beach Front
Capacidad: 4
Quadruple Deluxe Ocean View
Capacidad: 4
Double Beach Front
Capacidad: 4
Reseñas de los huéspedes sobre The Royal Islander
8.2
Muy bueno
Basado en 504 comentarios verificados
¿Quién se queda aquí?
Trabajo
2%
Pareja
37%
Familia
42%
Grupo
15%
Solo/a
2%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En The Royal Islander - An All Suites Resort, los viajeros destacan la pintoresca ubicación frente a la playa y las amplias suites equipadas con cocina y excelentes vistas, al mismo tiempo que señalan una decoración anticuada, opciones limitadas de restaurantes y actividades en el lugar, y un servicio variado que oscila entre cálido e inconsistente.
Instalaciones
Limpieza
Habitaciones
Servicio
Ubicación
Comida
¿Te ha sido útil?
Opiniones de los huéspedes
En The Royal Islander - An All Suites Resort, los viajeros destacan la pintoresca ubicación frente a la playa y las amplias suites equipadas con cocina y excelentes vistas, al mismo tiempo que señalan una decoración anticuada, opciones limitadas de restaurantes y actividades en el lugar, y un servicio variado que oscila entre cálido e inconsistente.
Las habitaciones y los jardines son generalmente muy limpios, y se agradece la piscina y el acceso a los resorts Royal hermanos a través de un servicio de transporte gratuito. El hotel está algo alejado de la carretera principal, por lo que muchos huéspedes utilizaron taxis o el autobús para ir a restaurantes y tiendas, y varios sintieron que la comida y las bebidas en el lugar eran caras y cerraban temprano. Tenga en cuenta que esta propiedad de multipropiedad puede requerir un cambio de habitación los sábados, lo que algunos encontraron inconveniente. Espere una estancia tranquila y familiar en un lugar hermoso, con algunas concesiones en cuanto a comodidad y variedad de opciones en el lugar.
Instalaciones
Limpieza
Habitaciones
Servicio
Ubicación
Comida
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Los huéspedes valoran la piscina frente al mar, el mercado en el lugar y el servicio de transporte gratuito a los resorts Royal hermanos. Algunos señalan instalaciones antiguas, actividades y locales limitados en el lugar, y cierres tempranos de bares y restaurantes; la limpieza de la piscina fue ocasionalmente un problema.
Reseñas de huéspedes relacionadas
8
glenn
22 jun 2023
·
Se alojó 4 noches
I did extensive research regarding hotels in the area. This was by far the most economical choice. The bell hops, front desk, restaurant were excellent. Pool bar, don't hold your breath! Transportation - Don't get sucked in like we did and get ripped off. Our hotel was 15/20 minutes away from airport and we paid $65 US. TAKE AN UBER!!! We took an Uber back to airport and it was only $15 US. Also, if you're in the downtown area by Hard Rock Cafe, take an uber. 5 minute taxi ride cost us $20 bucks, scam!!!! TAKE AN UBER EVERYWHERE YOU GO Bell hops - Very accommodating. We needed to store our bags since we got in early and also at the end of our trip. Always willing to help. Front desk - Extremely professional and helpful. Answered all of our questions and informed us with everything we needed. All reviews are correct regarding "room change" if staying a Saturday night. Not convenient but understood once explained. Restaurant - All servers were both attentive and professional. Pool bar- They ignore, ignore, and ignore some more. If you need a drink, go to the restaurant bar. Food- Sub par and expensive. Picked "breakfast" included option, not the all-inclusive. Did a lot of excursions outside hotel. Saved a lot of money and the food was 10 times better. Hotel location - Need to take a taxi/uber as there isn't anything around the hotel. Hotel room- Very outdated but comfortable. Both room shower tubs clogged. Our view was amazing!!
I did extensive research regarding hotels in the area. This was by far the most economical choice. The bell hops, front desk, restaurant were excellent. Pool bar, don't hold your breath! Transportation - Don't get sucked in like we did and get ripped off. Our hotel was 15/20 minutes away from airport and we paid $65 US. TAKE AN UBER!!! We took an Uber back to airport and it was only $15 US. Also, if you're in the downtown area by Hard Rock Cafe, take an uber. 5 minute taxi ride cost us $20 bucks, scam!!!! TAKE AN UBER EVERYWHERE YOU GO Bell hops - Very accommodating. We needed to store our bags since we got in early and also at the end of our trip. Always willing to help. Front desk - Extremely professional and helpful. Answered all of our questions and informed us with everything we needed. All reviews are correct regarding "room change" if staying a Saturday night. Not convenient but understood once explained. Restaurant - All servers were both attentive and professional. Pool bar- They ignore, ignore, and ignore some more. If you need a drink, go to the restaurant bar. Food- Sub par and expensive. Picked "breakfast" included option, not the all-inclusive. Did a lot of excursions outside hotel. Saved a lot of money and the food was 10 times better. Hotel location - Need to take a taxi/uber as there isn't anything around the hotel. Hotel room- Very outdated but comfortable. Both room shower tubs clogged. Our view was amazing!!
6
Stephan
27 mar 2023
·
Se alojó 2 noches
Je n'ai été avisé qu'à notre arrivée que nous devions changer de chambre le samedi, ce qui est un inconvénient majeur. Je savais que cette possibilité existait, mais il aurait été facile de nous prévenir avant et de nettoyer notre chambre du samedi en priorité pour en faciliter l'accès. Le resto ferme tôt et le bar aussi. sinon, le personnel était gentil et la prestation de services très bien. Les installations sont confortables, belle piscine, belle plage. Supermarché très pratique.
Je n'ai été avisé qu'à notre arrivée que nous devions changer de chambre le samedi, ce qui est un inconvénient majeur. Je savais que cette possibilité existait, mais il aurait été facile de nous prévenir avant et de nettoyer notre chambre du samedi en priorité pour en faciliter l'accès. Le resto ferme tôt et le bar aussi. sinon, le personnel était gentil et la prestation de services très bien. Les installations sont confortables, belle piscine, belle plage. Supermarché très pratique.
4
Cara
15 feb 2023
·
Se alojó 6 noches
The rooms and hotel are nice, and the staff are really good at customer service. However, there isn't enough space for everyone staying there to use the pool and beach. Everyone claims a spot at 3:00 in the morning and then leaves for the day or goes back to sleep or whatever. There are tons of staked out spaces and no one using them. For guests who actually want to use the facilities, there's no room unless you get a spot in the middle of the night. That is just ridiculous and unfair. We had a nice time, but we will never return to this hotel.
The rooms and hotel are nice, and the staff are really good at customer service. However, there isn't enough space for everyone staying there to use the pool and beach. Everyone claims a spot at 3:00 in the morning and then leaves for the day or goes back to sleep or whatever. There are tons of staked out spaces and no one using them. For guests who actually want to use the facilities, there's no room unless you get a spot in the middle of the night. That is just ridiculous and unfair. We had a nice time, but we will never return to this hotel.
10
Dineshkant
27 feb 2023
·
Se alojó 3 noches
Very nice hotel. Our room was on 8th floor and ocean front with great view of beach and ocean. Large spacious, comfortable room. Large swimming pool. Safe box in the room. Grocery store on the premise. Provides free shuttle to royal sands and royal cancun. Safe area. Public bus service outside hotel. Highly recommend. Will stay again.
Very nice hotel. Our room was on 8th floor and ocean front with great view of beach and ocean. Large spacious, comfortable room. Large swimming pool. Safe box in the room. Grocery store on the premise. Provides free shuttle to royal sands and royal cancun. Safe area. Public bus service outside hotel. Highly recommend. Will stay again.
10
Abby
26 jun 2023
·
Se alojó 1 noche
The room was very comfortable and all the food options were great. Receptionist and wait staff were all very friendly and helpful. The stretch of beach at this resort is much better than most of the other resorts on the strip.
The room was very comfortable and all the food options were great. Receptionist and wait staff were all very friendly and helpful. The stretch of beach at this resort is much better than most of the other resorts on the strip.
8
Ross
12 jul 2023
·
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep. I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep. I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.
2
Regina
5 jul 2023
·
Se alojó 3 noches
If you have bad knees or any walking limitations this isn’t the place to stay. I hate the fact that it is far from the bus lines and hard to get to the main road so that you could explore. They only allow taxis who overcharge on the property. Front desk is rude but the wait staff is amazing. The swim up bar closes way early as do the restaurants. I won’t stay here again. Also, the balcony was a sham, can’t even fit a chair it’s so slim
If you have bad knees or any walking limitations this isn’t the place to stay. I hate the fact that it is far from the bus lines and hard to get to the main road so that you could explore. They only allow taxis who overcharge on the property. Front desk is rude but the wait staff is amazing. The swim up bar closes way early as do the restaurants. I won’t stay here again. Also, the balcony was a sham, can’t even fit a chair it’s so slim
10
Elyce
2 mar 2023
·
Se alojó 2 noches
Great size rooms, easy beach access, nice pool with swim up bar, small convenience shop on-site, lack luster dinning and drinks. The rooms are dated but in good condition with nice patios.
Great size rooms, easy beach access, nice pool with swim up bar, small convenience shop on-site, lack luster dinning and drinks. The rooms are dated but in good condition with nice patios.
8
Stacey Tamicia
27 jun 2023
·
Se alojó 4 noches
The staff was friendly and helpful. The rooms and common areas are impeccably clean. There is not much to do on-site. Guests, however, have access to two nearby resorts that offer more activities and restaurant options. It's not luxurious. This is an older yet well-maintained resort. If you are looking for a quiet and low-key stay, the Royal Islander would be a good choice,
The staff was friendly and helpful. The rooms and common areas are impeccably clean. There is not much to do on-site. Guests, however, have access to two nearby resorts that offer more activities and restaurant options. It's not luxurious. This is an older yet well-maintained resort. If you are looking for a quiet and low-key stay, the Royal Islander would be a good choice,
10
Tanairi
17 jul 2023
·
Se alojó 7 noches
Love that you can enjoy all Royal Resorts at no additional cost.
Love that you can enjoy all Royal Resorts at no additional cost.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Las reseñas describen con frecuencia las habitaciones y los jardines como muy limpios. Algunos mencionan una piscina sucia, olores en algunas habitaciones y la ocasional falta de servicio de limpieza.
Reseñas de huéspedes relacionadas
10
Eugene
6 jun 2023
·
Se alojó 1 noche
Friendly front desk. Clean, comfortable, safe
Friendly front desk. Clean, comfortable, safe
10
Gabriel
2 mar 2023
·
Se alojó 7 noches
Very clean. The staff was very helpful and attentive.
Very clean. The staff was very helpful and attentive.
10
JUANA
11 jul 2023
·
Se alojó 5 noches
Muy bonito hotel, la habitación muy limpia el personal muy amable y muy atenta a todo volveré a quedarme aquí mi próxima visita a Cancún ❤️
Muy bonito hotel, la habitación muy limpia el personal muy amable y muy atenta a todo volveré a quedarme aquí mi próxima visita a Cancún ❤️
2
Adriana
4 dic 2022
·
Se alojó 19.329 noches
I liked that my room was in front of the ocean. But it was smelly and dirty.
I liked that my room was in front of the ocean. But it was smelly and dirty.
8
Ross
12 jul 2023
·
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep. I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep. I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.
4
Jean
24 may 2023
·
Se alojó 5 noches
Ellos deberian mencionar que la mayoria de los huespedes son personas de la tercera edad. No fueron a limpiar la habitacion dos dias. Los platos del buffete tiene pocas opciones y ninguna opcion vegetariana.
Ellos deberian mencionar que la mayoria de los huespedes son personas de la tercera edad. No fueron a limpiar la habitacion dos dias. Los platos del buffete tiene pocas opciones y ninguna opcion vegetariana.
10
Jorge
26 jun 2023
·
Se alojó 5 noches
it was a clean property and very friendly the employees.
it was a clean property and very friendly the employees.
4
John
15 jun 2023
·
Se alojó 4 noches
We were excited to stay at the Royal Islander. However, we were disappointed to find the pool infested with bugs the first day of arrival and our kids couldn't swim. Our room had a bad smell that came from the carpet and furniture. Lastly, we were told we had to change rooms after the first night. Not a pleasant start to our trip. We ended up changing our hotel due to these disappointments. We ended up having a much better experience at a different hotel.
We were excited to stay at the Royal Islander. However, we were disappointed to find the pool infested with bugs the first day of arrival and our kids couldn't swim. Our room had a bad smell that came from the carpet and furniture. Lastly, we were told we had to change rooms after the first night. Not a pleasant start to our trip. We ended up changing our hotel due to these disappointments. We ended up having a much better experience at a different hotel.
8
Stacey Tamicia
27 jun 2023
·
Se alojó 4 noches
The staff was friendly and helpful. The rooms and common areas are impeccably clean. There is not much to do on-site. Guests, however, have access to two nearby resorts that offer more activities and restaurant options. It's not luxurious. This is an older yet well-maintained resort. If you are looking for a quiet and low-key stay, the Royal Islander would be a good choice,
The staff was friendly and helpful. The rooms and common areas are impeccably clean. There is not much to do on-site. Guests, however, have access to two nearby resorts that offer more activities and restaurant options. It's not luxurious. This is an older yet well-maintained resort. If you are looking for a quiet and low-key stay, the Royal Islander would be a good choice,
10
Jana
10 mar 2023
·
Se alojó 1 noche
The property is beautiful. The room bathroom needs a make over. It is old and the edges in the room need cleaned better. It's just old.
The property is beautiful. The room bathroom needs a make over. It is old and the edges in the room need cleaned better. It's just old.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las suites son espaciosas y están equipadas con cocinas y vistas al mar, pero la decoración es anticuada para muchos. Algunos mencionan balcones pequeños o estrechos, accesorios de baño que necesitan mejoras o confusión sobre vistas parciales al mar frente a la playa.
Reseñas de huéspedes relacionadas
8
glenn
22 jun 2023
·
Se alojó 4 noches
I did extensive research regarding hotels in the area. This was by far the most economical choice. The bell hops, front desk, restaurant were excellent. Pool bar, don't hold your breath! Transportation - Don't get sucked in like we did and get ripped off. Our hotel was 15/20 minutes away from airport and we paid $65 US. TAKE AN UBER!!! We took an Uber back to airport and it was only $15 US. Also, if you're in the downtown area by Hard Rock Cafe, take an uber. 5 minute taxi ride cost us $20 bucks, scam!!!! TAKE AN UBER EVERYWHERE YOU GO Bell hops - Very accommodating. We needed to store our bags since we got in early and also at the end of our trip. Always willing to help. Front desk - Extremely professional and helpful. Answered all of our questions and informed us with everything we needed. All reviews are correct regarding "room change" if staying a Saturday night. Not convenient but understood once explained. Restaurant - All servers were both attentive and professional. Pool bar- They ignore, ignore, and ignore some more. If you need a drink, go to the restaurant bar. Food- Sub par and expensive. Picked "breakfast" included option, not the all-inclusive. Did a lot of excursions outside hotel. Saved a lot of money and the food was 10 times better. Hotel location - Need to take a taxi/uber as there isn't anything around the hotel. Hotel room- Very outdated but comfortable. Both room shower tubs clogged. Our view was amazing!!
I did extensive research regarding hotels in the area. This was by far the most economical choice. The bell hops, front desk, restaurant were excellent. Pool bar, don't hold your breath! Transportation - Don't get sucked in like we did and get ripped off. Our hotel was 15/20 minutes away from airport and we paid $65 US. TAKE AN UBER!!! We took an Uber back to airport and it was only $15 US. Also, if you're in the downtown area by Hard Rock Cafe, take an uber. 5 minute taxi ride cost us $20 bucks, scam!!!! TAKE AN UBER EVERYWHERE YOU GO Bell hops - Very accommodating. We needed to store our bags since we got in early and also at the end of our trip. Always willing to help. Front desk - Extremely professional and helpful. Answered all of our questions and informed us with everything we needed. All reviews are correct regarding "room change" if staying a Saturday night. Not convenient but understood once explained. Restaurant - All servers were both attentive and professional. Pool bar- They ignore, ignore, and ignore some more. If you need a drink, go to the restaurant bar. Food- Sub par and expensive. Picked "breakfast" included option, not the all-inclusive. Did a lot of excursions outside hotel. Saved a lot of money and the food was 10 times better. Hotel location - Need to take a taxi/uber as there isn't anything around the hotel. Hotel room- Very outdated but comfortable. Both room shower tubs clogged. Our view was amazing!!
10
Diane
6 abr 2023
·
Se alojó 2 noches
Rooms faced the ocean, service was speedy, questions answered quickly, beautifully maintained rooms, clean pool. A dream to stay there!
Rooms faced the ocean, service was speedy, questions answered quickly, beautifully maintained rooms, clean pool. A dream to stay there!
10
Lynn
31 may 2023
·
Se alojó 1 noche
Beautiful room with great views & large balcony.
Beautiful room with great views & large balcony.
8
Theodore
29 mar 2023
·
Se alojó 3 noches
The suites are rather dated, but well kept. Overall, we had a pleasant stay at the resort.
The suites are rather dated, but well kept. Overall, we had a pleasant stay at the resort.
10
Julio
20 jun 2023
·
Se alojó 8 noches
I had a wonderful experience. The staff is friendly. There was no problems one little problem. The bathrooms can use an upgrade that’s about it though.
I had a wonderful experience. The staff is friendly. There was no problems one little problem. The bathrooms can use an upgrade that’s about it though.
8
Richard Raymond
1 jun 2023
·
Se alojó 14 noches
Very friendly staff and clean property. Air conditioner was very loud when it kicked on.
Very friendly staff and clean property. Air conditioner was very loud when it kicked on.
8
Ross
12 jul 2023
·
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep. I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep. I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.
10
francisco
6 jun 2023
·
Se alojó 4 noches
Full kitchen. Separate bedroom. Balcony.
Full kitchen. Separate bedroom. Balcony.
2
Regina
5 jul 2023
·
Se alojó 3 noches
If you have bad knees or any walking limitations this isn’t the place to stay. I hate the fact that it is far from the bus lines and hard to get to the main road so that you could explore. They only allow taxis who overcharge on the property. Front desk is rude but the wait staff is amazing. The swim up bar closes way early as do the restaurants. I won’t stay here again. Also, the balcony was a sham, can’t even fit a chair it’s so slim
If you have bad knees or any walking limitations this isn’t the place to stay. I hate the fact that it is far from the bus lines and hard to get to the main road so that you could explore. They only allow taxis who overcharge on the property. Front desk is rude but the wait staff is amazing. The swim up bar closes way early as do the restaurants. I won’t stay here again. Also, the balcony was a sham, can’t even fit a chair it’s so slim
6
Earth
13 jul 2023
·
Se alojó 5 noches
Customer service was poor. The rooms did not reflect what they showed on expedia.and they have a very steep incline to the entrance of the hotel and a golf cart is not provided for someone to come and get you. Also,an ocean view is actually a partial view. if you want an ocean view You must select beach front As well,when we first arrived, there was a very strong overwhelming sweet smell in the vestibule. Would I stay here again. No!
Customer service was poor. The rooms did not reflect what they showed on expedia.and they have a very steep incline to the entrance of the hotel and a golf cart is not provided for someone to come and get you. Also,an ocean view is actually a partial view. if you want an ocean view You must select beach front As well,when we first arrived, there was a very strong overwhelming sweet smell in the vestibule. Would I stay here again. No!
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
Muchos huéspedes elogian al personal amable y servicial en todo el resort. Otros informan sobre una recepción y conserjería groseros o insistentes, un servicio de bar lento o desatento, registros de entrada largos o difíciles, e inconvenientes debido al cambio de habitación relacionado con la multipropiedad.
Reseñas de huéspedes relacionadas
8
glenn
22 jun 2023
·
Se alojó 4 noches
I did extensive research regarding hotels in the area. This was by far the most economical choice. The bell hops, front desk, restaurant were excellent. Pool bar, don't hold your breath! Transportation - Don't get sucked in like we did and get ripped off. Our hotel was 15/20 minutes away from airport and we paid $65 US. TAKE AN UBER!!! We took an Uber back to airport and it was only $15 US. Also, if you're in the downtown area by Hard Rock Cafe, take an uber. 5 minute taxi ride cost us $20 bucks, scam!!!! TAKE AN UBER EVERYWHERE YOU GO Bell hops - Very accommodating. We needed to store our bags since we got in early and also at the end of our trip. Always willing to help. Front desk - Extremely professional and helpful. Answered all of our questions and informed us with everything we needed. All reviews are correct regarding "room change" if staying a Saturday night. Not convenient but understood once explained. Restaurant - All servers were both attentive and professional. Pool bar- They ignore, ignore, and ignore some more. If you need a drink, go to the restaurant bar. Food- Sub par and expensive. Picked "breakfast" included option, not the all-inclusive. Did a lot of excursions outside hotel. Saved a lot of money and the food was 10 times better. Hotel location - Need to take a taxi/uber as there isn't anything around the hotel. Hotel room- Very outdated but comfortable. Both room shower tubs clogged. Our view was amazing!!
I did extensive research regarding hotels in the area. This was by far the most economical choice. The bell hops, front desk, restaurant were excellent. Pool bar, don't hold your breath! Transportation - Don't get sucked in like we did and get ripped off. Our hotel was 15/20 minutes away from airport and we paid $65 US. TAKE AN UBER!!! We took an Uber back to airport and it was only $15 US. Also, if you're in the downtown area by Hard Rock Cafe, take an uber. 5 minute taxi ride cost us $20 bucks, scam!!!! TAKE AN UBER EVERYWHERE YOU GO Bell hops - Very accommodating. We needed to store our bags since we got in early and also at the end of our trip. Always willing to help. Front desk - Extremely professional and helpful. Answered all of our questions and informed us with everything we needed. All reviews are correct regarding "room change" if staying a Saturday night. Not convenient but understood once explained. Restaurant - All servers were both attentive and professional. Pool bar- They ignore, ignore, and ignore some more. If you need a drink, go to the restaurant bar. Food- Sub par and expensive. Picked "breakfast" included option, not the all-inclusive. Did a lot of excursions outside hotel. Saved a lot of money and the food was 10 times better. Hotel location - Need to take a taxi/uber as there isn't anything around the hotel. Hotel room- Very outdated but comfortable. Both room shower tubs clogged. Our view was amazing!!
10
Gerard
18 jun 2023
·
Se alojó 7 noches
Fabulous staff who are all about making the guest feel like they are at their home away from home!
Fabulous staff who are all about making the guest feel like they are at their home away from home!
4
jose
1 jun 2023
·
Se alojó 5 noches
Did not know that this was a timeshare property and did not know that they can change your rooms if you stay there on a saturday. I did learn my lesson as to do more research. I did not appreciate the staff and how he entered and sat down in our room to try to sell us a timeshare. After we told him no, the staff did not share anymore information about the property and how it included breakfast or any of the other amenities. They were unprofessional and I will not be coming back. The other royal properties seem like a huge upgrade over this one.
Did not know that this was a timeshare property and did not know that they can change your rooms if you stay there on a saturday. I did learn my lesson as to do more research. I did not appreciate the staff and how he entered and sat down in our room to try to sell us a timeshare. After we told him no, the staff did not share anymore information about the property and how it included breakfast or any of the other amenities. They were unprofessional and I will not be coming back. The other royal properties seem like a huge upgrade over this one.
10
LaChaune Helena
4 jun 2023
·
Se alojó 5 noches
The Royal Islander experience was top notch! Staff was exceptional,patient,helpful and kind. Loved, Loved, Loved this resort!
The Royal Islander experience was top notch! Staff was exceptional,patient,helpful and kind. Loved, Loved, Loved this resort!
10
Karen
22 mar 2023
·
Se alojó 7 noches
This was my second time staying at the royal Islander, Me and my husband knew we wanted to stay at the royal Islander because of how friendly and welcoming the staff are.
This was my second time staying at the royal Islander, Me and my husband knew we wanted to stay at the royal Islander because of how friendly and welcoming the staff are.
4
Joe
7 jul 2023
·
Se alojó 8 noches
Rude staff at counter, cable was down for 3 days nobody did anything about it. Overprice breakfast and not accommodating!
Rude staff at counter, cable was down for 3 days nobody did anything about it. Overprice breakfast and not accommodating!
4
Simon
20 dic 2022
·
Se alojó 1 noche
It took forever to check in because they only had one one person checking in people and he was pissed. Be prepared to answer redundant questions including your profession! Move on to the next place!
It took forever to check in because they only had one one person checking in people and he was pissed. Be prepared to answer redundant questions including your profession! Move on to the next place!
2
Dario
19 dic 2022
·
Se alojó 19.336 noches
Unprofessional and incompetent at reception desk, average service time 15 mins for each guest, my check in took 45 mins (only e people before me), I was asked 300 dollars deposit, credit card and debit card on MasterCard circuit did not work (never happened before), ATM not working, left alone with my own problem for 2 hours to try to find a way to pay the deposit. It was a nightmare, after 15 hours flight I was totally ignored at the check in 'cause I could not find a way to pay the deposit. Ventilator was very loud, could not sleep, a constant thrill from landphone every 30 mins, not sure what that was.
Unprofessional and incompetent at reception desk, average service time 15 mins for each guest, my check in took 45 mins (only e people before me), I was asked 300 dollars deposit, credit card and debit card on MasterCard circuit did not work (never happened before), ATM not working, left alone with my own problem for 2 hours to try to find a way to pay the deposit. It was a nightmare, after 15 hours flight I was totally ignored at the check in 'cause I could not find a way to pay the deposit. Ventilator was very loud, could not sleep, a constant thrill from landphone every 30 mins, not sure what that was.
6
Earth
13 jul 2023
·
Se alojó 5 noches
Customer service was poor. The rooms did not reflect what they showed on expedia.and they have a very steep incline to the entrance of the hotel and a golf cart is not provided for someone to come and get you. Also,an ocean view is actually a partial view. if you want an ocean view You must select beach front As well,when we first arrived, there was a very strong overwhelming sweet smell in the vestibule. Would I stay here again. No!
Customer service was poor. The rooms did not reflect what they showed on expedia.and they have a very steep incline to the entrance of the hotel and a golf cart is not provided for someone to come and get you. Also,an ocean view is actually a partial view. if you want an ocean view You must select beach front As well,when we first arrived, there was a very strong overwhelming sweet smell in the vestibule. Would I stay here again. No!
10
Civil
11 jul 2023
·
Se alojó 5 noches
I liked the hotel and access to beaches. Staff at the front desk wasn’t so friendly.
I liked the hotel and access to beaches. Staff at the front desk wasn’t so friendly.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Frente a la playa y pintoresco, pero alejado de la carretera principal, por lo que los restaurantes y las tiendas suelen requerir transporte; los autobuses y un servicio de transporte gratuito a las propiedades hermanas ayudan. Varios mencionan una caminata empinada hasta la carretera y taxis caros.
Reseñas de huéspedes relacionadas
10
Rachel Marie
11 jun 2023
·
Se alojó 7 noches
This hotel is beautiful, we absolutely loved it and the stunning views of the beach are amazing, the staff is great and friendly as well, there is a convenience store at hotel and 3 restaurants but if you want to go shopping or to other restaurants you will need transportation, I recommend the bus it’s like a five min walk and cost 12 pesos per person, under $1, don’t worry there are many tourists one the bus
This hotel is beautiful, we absolutely loved it and the stunning views of the beach are amazing, the staff is great and friendly as well, there is a convenience store at hotel and 3 restaurants but if you want to go shopping or to other restaurants you will need transportation, I recommend the bus it’s like a five min walk and cost 12 pesos per person, under $1, don’t worry there are many tourists one the bus
4
Lesley E
1 ene 2023
·
Se alojó 19.357 noches
All inclusive resort don't included any food and beverage. The room condition a little old. Far away from main street.
All inclusive resort don't included any food and beverage. The room condition a little old. Far away from main street.
10
Dineshkant
27 feb 2023
·
Se alojó 3 noches
Very nice hotel. Our room was on 8th floor and ocean front with great view of beach and ocean. Large spacious, comfortable room. Large swimming pool. Safe box in the room. Grocery store on the premise. Provides free shuttle to royal sands and royal cancun. Safe area. Public bus service outside hotel. Highly recommend. Will stay again.
Very nice hotel. Our room was on 8th floor and ocean front with great view of beach and ocean. Large spacious, comfortable room. Large swimming pool. Safe box in the room. Grocery store on the premise. Provides free shuttle to royal sands and royal cancun. Safe area. Public bus service outside hotel. Highly recommend. Will stay again.
8
Thea
30 dic 2022
·
Se alojó 19.347 noches
Clean property, located on the beach, but an odd walk to get to/from the main road. Rooms were spacious and clean, service was excellent except for one specific server. Overall, we enjoyed our time.
Clean property, located on the beach, but an odd walk to get to/from the main road. Rooms were spacious and clean, service was excellent except for one specific server. Overall, we enjoyed our time.
8
Efrain
7 jul 2023
·
Se alojó 4 noches
I imagine that because the building is so old there are many visual details to fix and thus make it more attractive. What I did not like is that the shopping area is more than half an hour away, and you have to rent a car or public transport, which is not good at all.
I imagine that because the building is so old there are many visual details to fix and thus make it more attractive. What I did not like is that the shopping area is more than half an hour away, and you have to rent a car or public transport, which is not good at all.
10
Abby
26 jun 2023
·
Se alojó 1 noche
The room was very comfortable and all the food options were great. Receptionist and wait staff were all very friendly and helpful. The stretch of beach at this resort is much better than most of the other resorts on the strip.
The room was very comfortable and all the food options were great. Receptionist and wait staff were all very friendly and helpful. The stretch of beach at this resort is much better than most of the other resorts on the strip.
8
Ross
12 jul 2023
·
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep. I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep. I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.
2
Regina
5 jul 2023
·
Se alojó 3 noches
If you have bad knees or any walking limitations this isn’t the place to stay. I hate the fact that it is far from the bus lines and hard to get to the main road so that you could explore. They only allow taxis who overcharge on the property. Front desk is rude but the wait staff is amazing. The swim up bar closes way early as do the restaurants. I won’t stay here again. Also, the balcony was a sham, can’t even fit a chair it’s so slim
If you have bad knees or any walking limitations this isn’t the place to stay. I hate the fact that it is far from the bus lines and hard to get to the main road so that you could explore. They only allow taxis who overcharge on the property. Front desk is rude but the wait staff is amazing. The swim up bar closes way early as do the restaurants. I won’t stay here again. Also, the balcony was a sham, can’t even fit a chair it’s so slim
8
Maria
19 jun 2023
·
Se alojó 7 noches
The resort is wonderful! The staff is great. The rooms are nice. The hotel is set back from the main street so it makes eating out a little challenging. The restaurant on site was the only negative. Their breakfast buffet is wonderful; there are so many choices. It’s worth the price. But, the regular menu is very limited and the food is very blend and the meat is over cooked.
The resort is wonderful! The staff is great. The rooms are nice. The hotel is set back from the main street so it makes eating out a little challenging. The restaurant on site was the only negative. Their breakfast buffet is wonderful; there are so many choices. It’s worth the price. But, the regular menu is very limited and the food is very blend and the meat is over cooked.
8
Graeme
26 abr 2023
·
Se alojó 1 noche
Good value for money - great hotel and restaurant staff- only here for a 1 night stopover enroute to Europe after spending 3 weeks throughout Mexico . Suited us well - only complaint not of hotel doing is the ridiculously high taxi fare from the airport to the hotel -20 minutes drive US$ 85 —- turns me off coming to this city to spend any money
Good value for money - great hotel and restaurant staff- only here for a 1 night stopover enroute to Europe after spending 3 weeks throughout Mexico . Suited us well - only complaint not of hotel doing is the ridiculously high taxi fare from the airport to the hotel -20 minutes drive US$ 85 —- turns me off coming to this city to spend any money
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
El desayuno buffet a menudo recibe elogios, pero en general, la comida y las bebidas se consideran caras con opciones limitadas en el lugar y cierres tempranos. Las opiniones sobre la calidad son variadas, y varios la califican de promedio o insípida.
Reseñas de huéspedes relacionadas
4
Lokesh
10 dic 2022
·
Beautiful aesthetics but basic experience The staff is most of the time just selling your packages, gets irritating after a while. Very pricy restaurant but very basic food. The waiters will not refill any buffet ever and you’ll leave hungry n disappointed. Daily same breakfast buffet Nthg new. At times when you have buffet it’s super expensive and they say kitchen is closed only buffet is served thus forcing customers to have no option. Silly excuses to not accept pesos and mostly USD at reception, other places in resort accept pesos. Basically very luxurious VIP pricing but basic experience. Will definitely book a better resort for the price next time.
Beautiful aesthetics but basic experience The staff is most of the time just selling your packages, gets irritating after a while. Very pricy restaurant but very basic food. The waiters will not refill any buffet ever and you’ll leave hungry n disappointed. Daily same breakfast buffet Nthg new. At times when you have buffet it’s super expensive and they say kitchen is closed only buffet is served thus forcing customers to have no option. Silly excuses to not accept pesos and mostly USD at reception, other places in resort accept pesos. Basically very luxurious VIP pricing but basic experience. Will definitely book a better resort for the price next time.
6
Jason
2 abr 2023
·
Se alojó 7 noches
The building is old and limited entertainment activities. Restaurant foods are OK. You can find better food and better price outside the restaurant.
The building is old and limited entertainment activities. Restaurant foods are OK. You can find better food and better price outside the restaurant.
6
Stephan
27 mar 2023
·
Se alojó 2 noches
Je n'ai été avisé qu'à notre arrivée que nous devions changer de chambre le samedi, ce qui est un inconvénient majeur. Je savais que cette possibilité existait, mais il aurait été facile de nous prévenir avant et de nettoyer notre chambre du samedi en priorité pour en faciliter l'accès. Le resto ferme tôt et le bar aussi. sinon, le personnel était gentil et la prestation de services très bien. Les installations sont confortables, belle piscine, belle plage. Supermarché très pratique.
Je n'ai été avisé qu'à notre arrivée que nous devions changer de chambre le samedi, ce qui est un inconvénient majeur. Je savais que cette possibilité existait, mais il aurait été facile de nous prévenir avant et de nettoyer notre chambre du samedi en priorité pour en faciliter l'accès. Le resto ferme tôt et le bar aussi. sinon, le personnel était gentil et la prestation de services très bien. Les installations sont confortables, belle piscine, belle plage. Supermarché très pratique.
6
Catherine V
5 ago 2023
·
There is nowhere else to go eat. The food there is super expensive tacos are the cheapest food you could buy anywhere and I paid 25 dollars for 3 tacos and 3 quesadillas crazy. The staff members were not the friendliest and the pool was a bit dirty.
There is nowhere else to go eat. The food there is super expensive tacos are the cheapest food you could buy anywhere and I paid 25 dollars for 3 tacos and 3 quesadillas crazy. The staff members were not the friendliest and the pool was a bit dirty.
10
Maria de los ángeles
19 jun 2023
·
Se alojó 5 noches
I like service ,views facilities etc. I did not like concierge service was not useful. Food not so good and 2 one reataurant open.The rest was enjoyable and beautiful views
I like service ,views facilities etc. I did not like concierge service was not useful. Food not so good and 2 one reataurant open.The rest was enjoyable and beautiful views
4
Joe
7 jul 2023
·
Se alojó 8 noches
Rude staff at counter, cable was down for 3 days nobody did anything about it. Overprice breakfast and not accommodating!
Rude staff at counter, cable was down for 3 days nobody did anything about it. Overprice breakfast and not accommodating!
8
Maria
19 jun 2023
·
Se alojó 7 noches
The resort is wonderful! The staff is great. The rooms are nice. The hotel is set back from the main street so it makes eating out a little challenging. The restaurant on site was the only negative. Their breakfast buffet is wonderful; there are so many choices. It’s worth the price. But, the regular menu is very limited and the food is very blend and the meat is over cooked.
The resort is wonderful! The staff is great. The rooms are nice. The hotel is set back from the main street so it makes eating out a little challenging. The restaurant on site was the only negative. Their breakfast buffet is wonderful; there are so many choices. It’s worth the price. But, the regular menu is very limited and the food is very blend and the meat is over cooked.
10
Elyce
2 mar 2023
·
Se alojó 2 noches
Great size rooms, easy beach access, nice pool with swim up bar, small convenience shop on-site, lack luster dinning and drinks. The rooms are dated but in good condition with nice patios.
Great size rooms, easy beach access, nice pool with swim up bar, small convenience shop on-site, lack luster dinning and drinks. The rooms are dated but in good condition with nice patios.
8
Shara
3 jul 2023
·
Se alojó 6 noches
I liked that we had access to all royal locations in the area and they were all accessible via a free shuttle that runs every hour. The accommodations exceeded my expectations. I found the food to be very expensive and the folks in our group with dietary restrictions or allergies had a hard time because allergens were not clearly labeled on buffet items.
I liked that we had access to all royal locations in the area and they were all accessible via a free shuttle that runs every hour. The accommodations exceeded my expectations. I found the food to be very expensive and the folks in our group with dietary restrictions or allergies had a hard time because allergens were not clearly labeled on buffet items.
6
sandra
22 ene 2023
·
Se alojó 19.344 noches
very old. not variety of restaurants, food expensive
very old. not variety of restaurants, food expensive
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
6
LIZZETH CONTEL
28 feb 2023
·
Se alojó 4 noches
Todo bien en atención, servicio, instalaciones no muy nuevas pero limpio. Pero una vez realizada la reservación te informan que te pueden cambiar la habitación y así paso tal cual, muy incómodo esta parte un día antes de la salida. Adicional te ofrecen vista al mar por más cantidad y llegas y te dicen que todas las habitaciones tienen vista al mar no frente al mar. OJO
Todo bien en atención, servicio, instalaciones no muy nuevas pero limpio. Pero una vez realizada la reservación te informan que te pueden cambiar la habitación y así paso tal cual, muy incómodo esta parte un día antes de la salida. Adicional te ofrecen vista al mar por más cantidad y llegas y te dicen que todas las habitaciones tienen vista al mar no frente al mar. OJO
8
Flavio Martínez
19 ene 2023
·
Se alojó 19.371 noches
Muy cómodo! Excelentes vacaciones
Muy cómodo! Excelentes vacaciones
10
Sarah
13 mar 2023
·
Se alojó 1 noche
We only stayed here one night, but we enjoyed the access to the beach and the lovely view from our room. The room is dated, but it was clean. There was dining as well, and although it was over-priced for what was provided, it was convenient.
We only stayed here one night, but we enjoyed the access to the beach and the lovely view from our room. The room is dated, but it was clean. There was dining as well, and although it was over-priced for what was provided, it was convenient.
10
Chris
12 mar 2023
·
Se alojó 7 noches
Our family stayed for a week. Everything was fantastic. Kids loved the iguanas and turtles and we loved the service and beach. Dislikes - Leaving to go home!!!
Our family stayed for a week. Everything was fantastic. Kids loved the iguanas and turtles and we loved the service and beach. Dislikes - Leaving to go home!!!
10
Jana
10 mar 2023
·
Se alojó 1 noche
The property is beautiful. The room bathroom needs a make over. It is old and the edges in the room need cleaned better. It's just old.
The property is beautiful. The room bathroom needs a make over. It is old and the edges in the room need cleaned better. It's just old.
Política del establecimiento
Entrada
Salida
Entrada a partir de la(s) 15:00
Antes de la(s) 11:00
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Servicios populares
Traslados al aeropuerto
Restaurante
Recepción abierta 24 h
Centro de negocios
Servicio de habitaciones
Conserje
Servicios
Centro de negocios
Conserje
Recepción abierta 24 h
Guardería infantil/Niñera
Cambio de divisas
Personal multilingüe
Servicio de lavandería
Tiendas
Zona para fumadores
Actividades
Campo de golf
Playa privada
Jardín
Motos acuáticas
Bicicleta de montaña
Buceo
Windsurf
Canoas
Fútbol-playa y vóley-playa
Piscina al aire libre
Ping pong
Terraza
General
Servicio de habitaciones
Restaurante
Sauna
Servicio de masajes
Spa y centro de bienestar
Baño de vapor
Club infantil
Sillas para bebés
Beach Sun Loungers
Coffee Shop/Café
Bar (Swim-up)
Wheelchair Accessible (Limited)
Aparcamiento
Traslados al aeropuerto
Internet
WiFi