Sky Hotel Kota Kinabalu

I arrived at 1pm. They let me checkin earlier and assigned me room 1316. It was a 2 bedroom suite but I felt very uncomfortable due to the condition of the suite - so thanks but no thanks. The room isn’t really fit for occupancy. It was dirty with rubbish next to the couch; huge worn out cushions next to the sitting room window. Dirty couch with dried skin all over. Yuk!!! 2 towels rolled up on the bed. Nothing else. No face towels. No floor mat. Every single sheer curtains are torn into pieces. Disgusting. I asked to change room. I wanted a single room as I was alone. Not possible. Lots of back and forth. Not possible. Then the wifi didn’t work. Explained to the receptionist. He issued me with a few wifi access codes. I explained to him it doesn’t matter with the codes as the connection was impossible. Eventually he agreed to sent a maintenance guy to my room and he understood immediately what the problem was. They then changed my room also to a 2 bedroom suite on a lower floor. This time round, the suite is much nicer as it appears to have been refurbished. I was more comfortable. Therefore please, DO NOT take your guests for granted and assigned them with rooms that you yourself wouldn’t occupy. Please treat your guests with respect and dignity. I won’t be staying there again, that’s for sure, although the restaurant and housekeeping staff are lovely.

Dette er ikke et hotell å være flere netter på. Kun en natt i nødstilfeller. Det var stort rom men det var vel det positive også. Mugg på bad ødelagte benkeplater eller kort sakt rommet skriker etter oppgraderinger

Room clean, a double room family setting floor with ample space. Very comfortable. I am higjly graded it when comparing with prices. Sure i will highly recommeneded it to friends of mine going to KK. I want to know if you have charged me about this booking as Sky Hotel staff told me they could received the booking money. Please advise me.

Shops nearby

Upon arriving to the hotel, we checked in and went to our room and immediately realised that there was no water. This meant there was no shower, no running water in the sink and no flushing toilet. We immediately raised this with staff who initially offered a carton of mineral water to shower with. After declining this due to it being an unacceptable solution, the staff assured us that the issue would be resolved by 5pm. We went out and returned at 6pm to discover the water was still not working. I spoke to the staff and it was clear that the matter wasn’t going to be resolved. The staff could offer no solution, stating that the whole of Kota Kinabula had no water. This was clearly untrue as we had been to nearby restaurants and businesses that had water, and the hotel we later checked into had no issues. I suspect the hotel’s issue was due to poor infrastructure and the fact our room was on the 13th floor. I requested a refund so that we could stay in another hotel. The staff agreed, but said I would have to speak to Expedia and get them to ring the hotel so that they could process this. Expedia agreed to refund and told us to check out, but have now turned round and refused to refund, saying that the hotel won’t authorise it. Definitely avoid this hotel, in addition to the above the rooms were shabby and there was no laundry service. I also will not be using Expedia in the future as they seem to wash their hands when you experience issues.