Is parking available at the property?

Self parking is available on-site for a fee of AUD 45 per day, which includes in/out privileges. Guests must contact the property in advance to reserve parking.

What are the check-in and check-out times?

Check-in is from 14:00, and check-out is until 11:00. Early check-in and late check-out may be available for a fee, subject to availability. Guests can request this at the front desk.

What accessibility features does the property offer?

The property has limited wheelchair accessibility features, including step-free entrances and accessible public areas. However, specific details about accessible rooms and facilities are not provided.

What is the location of the property in relation to key landmarks?

The property is centrally located in Melbourne, just steps from Her Majesty's Theatre and within a 5-minute walk of Parliament House of Victoria. It is approximately 0.3 km from Hosier Lane and Emporium Melbourne, making it convenient for exploring the city.

Does the property have a swimming pool?

Yes, there is an indoor pool available, as well as an outdoor heated pool. Pool access is available from 5:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children 5 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of AUD 50 per day. The property has connecting/adjoining rooms, which are subject to availability and can be requested in advance.

Citadines on Bourke Melbourne - Comfort in the City

Average nightly price at Citadines on Bourke Melbourne by month, last 12 months (USD)
Month	Average price
January	US$153
February	US$138
March	US$195
April	US$117
May	US$117
June	US$103
July	US$104
August	US$121
September	US$170
October	US$134
November	US$144
December	US$145

What guests think

At Citadines on Bourke Melbourne, travellers consistently praise the central CBD location with a tram at the door, spacious apartment‑style rooms with kitchenettes, and generally friendly staff, alongside useful facilities like a pool, gym, sauna, laundry and parking.

Reviews note housekeeping is typically every second day and can be missed, with cleanliness and maintenance mixed—bathroom grout, carpet wear, odours, weak or flooding showers, air‑conditioning hiccups, slow lifts, dark rooms or blocked views, and occasional construction noise. There is no consistent on‑site restaurant or buffet breakfast; a partner venue offers limited breakfast at times, but most guests rely on the many nearby cafes and eateries. Expect a convenient, apartment‑style base with strong location and space, but manage expectations around daily service and hotel‑style dining.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the indoor pool, gym and sauna, plus free self‑service laundry and on‑site parking (some mention EV charging). A few reported restricted pool hours during renovations.

Related guest reviews

10

Trinh

24 Nov 2024

·

Stayed 5 nights

Booked this hotel for my partner who had an extended stay for a conference. He enjoyed the gym and pool facilities which were convenient and well maintained.

8

Ailsa

7 Aug 2025

·

Stayed 3 nights

Booked here for the indoor pool but it was on restricted hours due to renovations, which meant I did not use the pool. Unable to reach the hotel by phone. It was on a loop to the answer phone. Consequently, without instructions, it took a bit of finding, on foot, in the rain. However, once at the hotel I found the staff friendly and helpful. The bed and room were comfortable with good facilities.

10

Vanessa

5 Sept 2025

·

Stayed 3 nights

Great place to stay very central excellent pool facilities Quiet and staff are very friendly and helpful

10

Dawn

3 Mar 2025

·

Stayed 2 nights

A great downtown location with easy access to other transportation. Lots of shops and restaurants close by. Spacious rooms with a kitchenette, and a beautiful lap pool.

10

Brian

29 Oct 2024

·

Stayed 2 nights

Walking distance to several areas, parking is avaliable awesome room and amenity’s to include free self laundry.

10

Daniel

24 Sept 2025

·

Stayed 5 nights

Friendly staff. Clean room and gym/pool areas. Close to all CBD amenities

10

Nigel

30 Sept 2025

·

Stayed 8 nights

Excellent location, close to theatres in particular and the circular 35 tram route. Very quiet and good size room. Gym is a good size. Great staff.

10

Daryl

11 Mar 2025

·

Stayed 1 night

An absolutely wonderful hotel. The service was great. The rooms were great. Location is awesome! Hint they do have parking on site at extra cost and EVS charging included if you book.

10

Georgina

28 Dec 2024

·

Stayed 12 nights

Love the big spacious rooms and well equipped kitchens. And the laundry rooms are excellent!!

8

REYHAN

21 Jul 2025

·

Stayed 4 nights

I stayed at the hotel during a business trip and brought my family along. We booked two rooms and requested that they be on the same floor and close to each other. I was told this couldn’t be guaranteed, but they would try their best. I even upgraded one of the rooms to improve the chances, but unfortunately, the rooms ended up on different floors. This made things very difficult, and I had to sleep on the couch to stay with my children. One of the main reasons I chose this hotel was for the swimming pool, so my boys could enjoy it while I was in meetings. However, the pool was only open from 5:00 PM to 9:00 PM, which overlaps with dinner and our usual time out, so we weren’t able to use it at all. This limited availability should be clearly mentioned on the website. The rooms themselves were fine, and the location is very good. However, the staff could have been more attentive and helpful, especially when it came to accommodating families and handling room arrangements. A more solution-oriented approach would have made a big difference in our overall experience.

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Cleanliness

Feedback is mixed: many found rooms clean, but recurring reports cite mouldy shower grout, stained or tired carpets, lingering odours, and missed or infrequent servicing (typically every second day).

Related guest reviews

6

Lauren

15 Jul 2024

·

Stayed 3 nights

Great location in the city and easy to walk most places, tram stop right outside. Room was a little bit tired. Cleanliness wasnt great, mould in the shower and around shower area. The surfaces in the kicthenette had visbile dirt and smears on wall upon check in.

4

Lynn-Li

18 Mar 2024

·

Stayed 3 nights

Location was great, staff were friendly, room was spacious and everything appeared generally clean and tidy upon entry. However there were a few markings on the wall next to the sink that looked like makeup smudges, and worst of all was the crusted and dried body fluids (urine and blood) down the front of the toilet bowl.

4

Nathan Daniel

28 Nov 2024

·

Stayed 7 nights

The hotel is in a great location. The carpets were poorly cleaned and maintained. There were 2 lifts that were not operational. 1 lift that was functional broke with passengers stuck inside. The one cleaner was oversubscribed and could not clean all of the rooms daily.

10

paula

16 Aug 2025

·

Stayed 1 night

Very friendly reception staff, lovely big clean room, very comfortable bed and quiet. If I had to pick anything wrong it was the shower floor need a good scrub on the edges but all in all very clean and great hotel.

6

Michael

26 Dec 2025

·

Stayed 5 nights

Room in good condition & staff courteous. Couple of things needed some maintenance like bath rail & shelves in cupboard over basin in bathroom. Rooms serviced every 2 nd day so a toilet brush would be handy

6

Hui Hui Susan

2 Dec 2025

·

Stayed 4 nights

The carpet near the sink area was soaking wet when I checked in. It didn't dry that evening, and the concierge did tried to use a towel to dry it, and another towel over it, so that I didn't have to step on it. It slipped my mind that the housekeeping is done alternate day. Hence the 2nd day, when I returned to the room, it smell like dirty soaked socks that has been left there for days. I had a headache and couldn't sleep. The next day, the concierge arranged for deep cleaning which will dry the spot and remove the stench. The room smell so much better with room spray on that 3rd day. However, on the 4th evening, as the room spray has faded, the stench seems to appear, though not as strong, but it's there. The maximum room temperature is at 26 degC, and it seems to be at AC mode instead of heater mode. On days with the stench lingering in the room, I had to keep the temperature to 22 degC or lower and it's too cold for me. I hope this is a one-off bad experience, due to the wet carpet left by the previous guest. About resolving the stench issues, the concierge and housekeeper had done their best. Could be better if another round of cleaning happened on Day 2. The room is big and spacious, king size bed is comfortable. Luggage drop off & storage is well provided. Location wise, tram station is right at the door step. Very convenient to get around the city.

6

Nikki

22 Sept 2025

·

Stayed 3 nights

Pros: Room size was good. Would suit families. Kitchenette was well equipped. Location was great. Was able to walk everywhere. Plenty of places to eat close by. Cons: Check-in staff member wasn’t very friendly. Room needs a really good clean.

10

shuchen

23 Oct 2025

·

Stayed 1 night

Clean room spacious. nice bed good lobby with lots of seating space friendly customer service

6

Josh

25 Feb 2024

·

Stayed 2 nights

Centrally located. Easily accessible. Not particularly clean. We had to request room servicing. Very slow front dest service (albiet very friendly though). Bathroom smelled of urine and there was mould in shower. Needs a deep clean. Laundry very dirty also.

6

Kai Chung

6 Dec 2025

·

Stayed 5 nights

Hotel forgot to clean our room

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Rooms

Rooms are spacious and generally comfortable, with kitchenettes and practical layouts. Downsides include some dated decor or dark outlooks with limited views, design quirks (e.g., basin outside bathroom), variable water pressure or flooding showers, temperature control issues, and occasional construction noise.

Related guest reviews

6

Anthony

21 Mar 2025

·

Stayed 1 night

The good - location is very convenient and a quiet room for a city hotel. The bad - depressing view of a grey concrete wall, slow elevators . Would only stay again if guaranteed a room with daylight , the room I had there was none .

10

Shana

1 Oct 2025

·

Stayed 1 night

Centrally located with easy access to transportation and shopping. Spacious rooms and friendly staff.

6

Valentin

28 Dec 2025

·

Stayed 1 night

I was disappointed. Booked a executive room for the view but that wasn't that expected. Big room but only one Windows and was located between 2 walls so it was very dark even during the day. Didn't get the view as expected for the paid price. As a Silver member, I didn't receive any bottle of wine. So disappointed

8

Rick

1 Jun 2025

·

Stayed 2 nights

The room seemed a bit dated. The shower was over the bath but the bath didn't drain.

6

Jessica

21 Jun 2024

·

Stayed 1 night

Great location and friendly staff. Room was very cold. Heating not sufficient and no extra blankets in room

8

Anna

2 Jun 2024

·

Stayed 3 nights

Upgraded to the renovated Studio Executive room on 16th floor. There is a city view, but rather obscured by the building on both right and left side. The chemical smell (fresh renovation or bleach) sort of goes away once you turn on aircon, but can be quite annoying, especially in the kitchen area. Everything is super-clean, everything works, though we had to plug the TV antenna ourselves. Instead of the king size bed with cheap wobbly mattress (maximum shaking, noise and partner disturbance), could have left queen-size beds with decent mattresses. I miss the divider between the bed and the living area/ toilet. Watch your head when you get up to go to the bathroom in the dark - there is a floor lamp aiming for your face right on the way. I am not a greatest fan of the layout with the bathroom vanity outside of the bathroom, next to the sofa with tiny glass-covered coffee table, watch your knees getting from the bed to the toilet in the dark. Due to the bed size, it is hard to get around the bed if you sleep next to the window. USB chargers are available only on one side of the bed. Only one chair to sit at the table if you want to have breakfast in the room. There is a lot of space, but Studio Executive room is not couples friendly.

6

Dror

6 Dec 2025

·

Stayed 7 nights

Shower water pressure is low. Rooms are not cleaned every day.

8

Claire

8 Sept 2025

·

Stayed 4 nights

The location was great, with trams right outside the front entrance. The room was a good size. The bed was comfortable. It was great to have a kitchenette. Negatives: the shower could only be put on about half strength to avoid the whole bathroom floor being flooded. The room is very bland, with no decoration or colour - no pictures or ornaments, just a bit boring and forgettable.

10

Amy

26 Oct 2025

·

Stayed 3 nights

We loved our stay at Citadines. The staff were so friendly and accommodating. The room was such a great size that we could have friends and family visit and drop by with a place to sit and catch up comfortably. The room was so comfortable and a lovely home away from home for the duration of our stay. We didn't want to leave, and can't wait to come back again sometime in the future.

8

susan

13 Sept 2025

·

Stayed 4 nights

Great location right on the team line. Woolies close by. Good wifi. Comfy bed. Good water pressure but strange shower layout made it impossible to turn on the shower without getting yourself and the floor wet. Nice linen and towels. Room could use some love. Spacious room with small kitchenette great for Brekky and lunch and easy dinner. But Carpet and sofa a bit shabby. Grout around sink and shower needs more work. Cleaning service was not provided by 3:00 on Day 3 and so I just got rubbish emptied and towels replaced and only because I chased down the cleaner. Front desk were great on check in but the morning of check out looked and acted like he’d rather be anywhere else.

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Service

Staff are frequently described as friendly and helpful, and issues are often resolved promptly. However, several guests reported long check‑in queues, room‑type mix‑ups, and inconsistent communication.

Related guest reviews

6

RIFAT CEYHUN

1 Dec 2025

·

Stayed 1 night

staff didn’t checked me in to a room that i booked for. they said it’s not available. then they said they upgraded me to a room but i didn’t like it. they said the room type was not available. but on the website it was still showing 3 more rooms available. so when i asked after checking into the room they said the same thing. thereafter when i insisted they provided me the room i booked for. so they had it all along but reluctant to give until i insist for the second time

6

Karlie

16 Nov 2025

·

Stayed 3 nights

Check in ridiculous long long ques every single day, what was the point of onli e checkin before arrival ? Room was nice.

10

Jonathan

25 Aug 2025

·

Stayed 1 night

The hotel was in a really good central location and the staff were absolutely exceptional. They were extremely polite and helpful, stored my expensive equipment in a safe room away from general luggage during the day and were happy for me to work from their lobby for a few hours in the afternoon. The hotel itself has a great little pool and gym complex that isn't flash but gets the job done and is well maintained. The rooms are large and comfortable! Would stay again.

10

Anita

13 Sept 2025

·

Stayed 5 nights

This was a last minute booking, when previous trav3l plans fell through. The staff were very accommodating and helpful. We had a small issue with the air-conditioning, but it was quickly and easily solved. Room was a decent size. Lots of eating options around, and tramsnwere literally outside the door. Highly recommended!

8

Daniel

8 Sept 2025

·

Stayed 3 nights

My stay at Citadines was excellent thanks to Nico. He was amazing — very attentive, professional, and went above and beyond to ensure I was comfortable. His service truly made a difference and I really appreciate the effort he put in. Highly recommend!

10

Jenny

29 Jun 2025

·

Stayed 1 night

Check in assistant was delightful and so helpful, thanks Daniel.loved the underground car park. Room was great.

4

Sam

17 Nov 2025

·

Stayed 1 night

I was very disappointed with my recent stay. The check-in process took 55 minutes, which was an extremely poor way to start the experience. On top of that, a member of housekeeping entered my room before check-out time, which made me feel very uncomfortable and disrupted my privacy. Overall, these issues left a negative impression

10

Tijuana

16 Dec 2025

·

Stayed 3 nights

This was a pleasant stay and the hotel is conveniently located in the center of town and close to restaurants, shops and malls. The staff were very pleasant and helpful.

4

Joan

19 Nov 2023

·

Stayed 1 night

The main concern was at check in. We just could not hear the young lady ( very pleasant and polite). Despite saying numerous times we couldn’t hear her she didn’t, or couldn’t raise her voice, or do anything to try to improve our interaction. It was a real struggle. The two other reception staff were clearly engaging with their customers and we had no trouble hearing them. Having finally got to our room it had a single king bed despite me ringing at the time of booking , as requested to do, to ask for two single beds.

8

REYHAN

21 Jul 2025

·

Stayed 4 nights

I stayed at the hotel during a business trip and brought my family along. We booked two rooms and requested that they be on the same floor and close to each other. I was told this couldn’t be guaranteed, but they would try their best. I even upgraded one of the rooms to improve the chances, but unfortunately, the rooms ended up on different floors. This made things very difficult, and I had to sleep on the couch to stay with my children. One of the main reasons I chose this hotel was for the swimming pool, so my boys could enjoy it while I was in meetings. However, the pool was only open from 5:00 PM to 9:00 PM, which overlaps with dinner and our usual time out, so we weren’t able to use it at all. This limited availability should be clearly mentioned on the website. The rooms themselves were fine, and the location is very good. However, the staff could have been more attentive and helpful, especially when it came to accommodating families and handling room arrangements. A more solution-oriented approach would have made a big difference in our overall experience.

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AI-generated summary based on recent guest reviews

Location

Consistently praised central CBD location with a tram stop outside, walkable to theatres, Chinatown, shopping and attractions. A convenient base for exploring the city.

Related guest reviews

10

Mei Lian

12 Aug 2025

·

Stayed 4 nights

Great location and highly recommended. Tram is right in front. Surrounded by nice restaurants. And shops are just a short walking distance.

10

JOCENIA VILLAMOR

30 Jul 2025

·

Stayed 14 nights

I am glad to have chosen Citadines on Bourke Melbourne. I've had previous experience staying with Citadines in Cebu and I took the chance of booking with them in Melbourne. The location was awesome! A tram station stop right outside you! It made going around so easy. We were in the CBD area but it never felt loud or crowded. So many shopping and dining options around the area. Staff were nice and friendly. Rooms were huge, clean and complete with extra amenities. Thank you Citadines for the 2 weeks experience!

10

Susan

3 Oct 2025

·

Stayed 1 night

Convenient for access to the city and public transport

8

Francesco

30 Dec 2025

·

Stayed 3 nights

Great location.

8

Peter

10 Sept 2025

·

Stayed 2 nights

Conveniently located near amenities. Food and transportation are plenty and within reach.

10

Grace

10 Mar 2025

·

Stayed 2 nights

Citadines on Bourke is my go-to hotel in Melbourne; quiet, located within walking distance of trams, attractions, eateries. Even if one ventures out to see a show in the theatre district or goes to a jazz venue, it’s an easy walk home. Plenty of cheap and cheerful or more upmarket eats within a 10 minute walk. Beds are comfortable, rooms are spacious and well designed and cost is very reasonable.

8

MARCIA

1 Dec 2025

·

Stayed 2 nights

Front desk staff were efficient and helpful. Room spotless but air-cond. didn't work but we spent so little time in our room for our 3-night stay that we didn't bother contacting staff. Location is excellent if you're looking for a city stay.

8

Andrea

4 Aug 2025

·

Stayed 1 night

Great location for inner city at s reasonable price

10

Nigel

30 Sept 2025

·

Stayed 8 nights

Excellent location, close to theatres in particular and the circular 35 tram route. Very quiet and good size room. Gym is a good size. Great staff.

8

Michael

28 Sept 2025

·

Stayed 2 nights

For a visitor coming from out of town, it is a great location. Having lived in Melbourne I chose this location due to it and due to it not being too corporate or too far removed from the dining and and entertainment precincts.

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AI-generated summary based on recent guest reviews

Dining

On‑site dining is limited or absent, and multiple reviews mention no breakfast or restaurant. Some packages use a nearby Thai venue with a simple breakfast; most guests eat at the many cafes and restaurants close by.

Related guest reviews

6

Dr Chris

24 Nov 2025

·

Stayed 4 nights

the hotel looked tired with facilities quite average. No breakfast/restaurant was a big issue; no where to meet up with friends (we were staying with two other couples).

10

Mei Lian

12 Aug 2025

·

Stayed 4 nights

Great location and highly recommended. Tram is right in front. Surrounded by nice restaurants. And shops are just a short walking distance.

10

Malcolm

27 Sept 2023

·

Stayed 1 night

Pitty there wasn't a restaurant, mainly a breakfast room

8

Kate

10 Apr 2024

·

Stayed 6 nights

Great location for all the Comedy shows and Chicago as well as Bourke Street shops. My only suggestion would be to have a slightly larger table in the room and 2 chairs so that we could eat together rather than taking it in turns

10

Elizabeth

22 Sept 2024

·

Stayed 1 night

Central location with lots of restaurants and theatres around. Hotel was clean and spacious but no crockery even though there was a kitchenette with hot plates and dishwasher. TV picture was fuzzy but we went out anyway so not an issue for us. Friendly and efficient checkin and express check out was good. No restaurant so no breakfast available but would stay again

8

Alan

25 Nov 2025

·

Stayed 1 night

No breakfast options

10

Sudhan

19 Sept 2025

·

Stayed 5 nights

Had a really nice stay. The place is clean and comfortable, with plenty of great restaurants just a short walk away. Very close to the city centre, which makes it perfect for exploring.

10

Michelle

8 Sept 2024

·

Stayed 2 nights

Excellent venue and staff were helpful and friendly. If you have young children, definitely take the time to go to the supermarket as there are not many cafes or suitable places to eat breakfast or easy meals nearby (on a weekend at least).

8

Scott

18 Sept 2025

·

Stayed 4 nights

We got a single king room, with a mini kitchenette. Very clean, comfortable & practical. Great rooms. We paid for breakfast, prior as part of our travel & accommodation package. Breakfast is in a Thai restaurant, which is part of the hotel. Breakfast is fine, but no range on the menu to cater for guests who like to have a big breakfast. Couldn't get up & help yourself to extra breakfast, tea, coffee, toast or orange juice etc. Just not set up like a regular hotel buffet breakfast smorgasbord.

10

Sailoung

21 Sept 2025

·

Stayed 2 nights

Wonderful customer service. Located close to great dining options, especially Thai restaurants. Excellent room and amenities.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10 $203	11 $290	12 $149	13 $125	14 $224
15 $103	16 $99	17 $108	18 $165	19 $151	20 $147	21 $326
22 $103	23 $108	24 $134	25 $173	26 $181	27 $283	28 $649
29 $101	30 $106

Su	Mo	Tu	We	Th	Fr	Sa
		1 $137	2 $183	3 $143	4 $203	5 $382
6 $96	7 $102	8 $110	9 $104	10 $137	11 $208	12 $182
13 $95	14 $102	15 $110	16 $110	17 $102	18 $114	19 $119
20 $96	21 $102	22 $102	23 $102	24 $107	25 $177	26 $177
27 $441	28 $163	29 $144	30 $132	31 $398

Citadines on Bourke Melbourne

Prices for Citadines on Bourke Melbourne

Monthly average prices

About this property

Location

Room options

Deluxe One Bedroom Apartment

Executive Two Bedroom Apartment

Executive Studio

Deluxe Two Bedroom Apartments

Deluxe Studio

Executive One Bedroom Apartment

Guest reviews of Citadines on Bourke Melbourne

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Citadines on Bourke Melbourne

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