Name: Comfort Inn & Suites Franklin East
Address: 105 Trotter Lane, Franklin, Kentucky, United States of America, Franklin, Kentucky, US
Price range: $78–$101 per night
Rating: 8.1

What guests think

At Comfort Inn & Suites Franklin East, many guests highlight friendly staff, decent value, and a convenient location near the interstate, with several noting clean, comfortable rooms and a generally satisfying hot breakfast.

However, cleanliness and upkeep are inconsistent, with recurring reports of musty or mildew smells, mold in bathrooms, stained carpets, and occasional bugs. While beds are often comfortable, guests mention A/C or elevator noise, broken fixtures, and room-type or amenity mismatches. Facilities and renovations produce mixed experiences, with the pool and fitness room appreciated when available but sometimes closed or in need of attention, and ice or vending issues reported. Expect a budget stay with helpful staff, but check room condition and amenities on arrival.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Undergoing renovations with mixed outcomes. The pool and fitness room are liked when open, but there are reports of closures, elevator noise, and occasional ice or vending machine problems.

Related guest reviews

6

Alfred

Apr 20, 2025

·

Stayed 1 night

This hotel was under renovation so its not fair to judge it right now.

4

Jennifer

Jun 30, 2025

·

Stayed 1 night

No ice in machine-vending machine not convenient (took bills but not working)-only drinks available for breakfast were milk and coffee (others out of order). Had to leave property at 10 pm to get a drink because of inconvenience.

8

Peter

Jun 17, 2025

·

Stayed 2 nights

A decent hotel with a pool.

4

Sharan

Jun 21, 2025

·

Stayed 1 night

Booked 2 queen beds. Property called and said they were sold out of that room but would “upgrade” to king suite. That meant 1 bed and sofa bed. There were no linens on sofa bed or in room, teens reported not comfortable at all. Fridge in room not cold enough for drinks. Ice machines did not work and air conditioning extremely noisy. The breakfast was nice for lower end stay. Would not pick here again though

10

Chelsea

Jun 15, 2025

·

Stayed 1 night

Staff was friendly and welcoming. Every staff member greeted us with a smile. The brrakfast was excellent with alot of options. The fitness room and pool were great amenities. Will return again.

6

Scott

Sep 22, 2025

·

Stayed 1 night

Took excessive time to get checked in as only one person working the desk. Elevator doors made a somewhat loud squeaking noise when opening so throughout the night interrupted sleep. Breakfast was average. Room was clean, though.

8

keith

Jun 15, 2025

·

Stayed 2 nights

I will most likely return. The only negative reviews I have: 1) their was a foul smell in our room B4 checkout, we descovered that the source was a dresser drawer!? Other then that the room was clean, nice and cool 2) people above our room continued to thump all night on our ciling waking us up at times. We never called in to complain or else Im sure it would have been resolved if we did Loved the attitude and kindness of the staff and breakfast was nice and hot with plenty of options. They also had a nice sized pool that was clean and plenty of pool towles for everyone. One last comment is the "shower" options (along with the bathrooms) they had. This made things very convient. Would recommend!

8

Jude

Jul 17, 2024

·

Stayed 3 nights

I liked how close it was to where my granddaughters were staying with my daughter in the Rv park. I did not like that we tried to take our small grandkids swimming and it was closed. The sign said open between 9am and 10pm but they would not let us take them swimming, said it would be another hour. Went back in an hour and a half and was told it would be another hour or so. This was at 5pm. The lady working the breakfast area was great. She was very friendly and always had a smile on her face. The lady at the desk who told me the pool was still closed was very cold and didn’t seem to care. My wife and I travel often and this not a bad place, but not the best place we’ve been.

10

Roberta

Mar 7, 2025

·

Stayed 1 night

Property under construction but will be very nice when done.

4

Leonard

May 19, 2024

·

Stayed 2 nights

The pool was not working the room had a funny smell that was awful. .the only thing that was good was the jetted tub . dont think we will stay there again . the staff was nice

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: many guests found rooms clean, while others reported musty or mildew odors, mold in bathrooms, stained carpets, and occasional bugs.

Related guest reviews

2

Brittany

Oct 26, 2025

·

Stayed 1 night

When I arrived the room smelled awful. I told the cleaning personal and they went into the room and said they couldn’t smell anything because they had been sick. She offered to spray Febreeze. So we went about the day, and when we returned the room did smell a little better. The next morning we woke up early to get to a soccer tournament when I found a roach crawling on the floor. I told the front desk and they just said sorry about that. I will not be staying at this hotel anymore!

4

Celia

Jan 5, 2025

·

Stayed 1 night

Bathroom in the bedroom was clean. Bed sheets were clean. Bed cover was not clean. Carpets in the bedroom and throughout the hotel were not clean (properly vacuumed) and could use a thorough wash. We spotted bugs in different places: in the elevator and bathroom's floor and bathtub.

4

Amy

Apr 5, 2025

·

Stayed 1 night

We arrived after midnight to an unlocked, dirty room. It seemed as if the housecleaner stripped the bed and then left. There were no sheets or blankets, trash was everywhere, plus the previous occupants keys were still on the dresser. The hotel was booked but after a little while the front desk moved us to a “clean” room where someone had used the toilet and forgot to flush. It was terrible. A refund was mentioned but wasn’t granted.

10

Peggy

Dec 22, 2025

·

Stayed 1 night

Clean rooms. Comfortable bed. Good selections for breakfast.

8

Karen

Jul 25, 2023

·

Stayed 4 nights

I found the room to be clean and convenient. Breakfast adequate...however the room smelled a bit like mold...

6

Ruth

Nov 8, 2025

·

Stayed 1 night

Bathroom needs to be deep cleaned; tub needs to be replaced. It’s obvious that there have been updates to the interior, but in our room, three walls had three different colors and none of them were the same color as in the bathroom. It’s as if they didn’t quite finish the updates in the room.

10

Robert

Dec 26, 2025

·

Stayed 1 night

Room was clean and staff were helpful.

8

Douglas

Sep 29, 2025

·

Stayed 1 night

The hotel staff was great, great breakfast and comfy beds. Only down side was the room had roaches, especially in the bathroom so that wasn’t the best.

10

Claudia

Jan 2, 2026

·

Stayed 1 night

Great staff, good value, clean rooms and good location

8

Raymond

Jun 3, 2025

·

Stayed 1 night

Good overnight, but the shower/ tub was overwhelmingly mold/mildewed. I took pictures because I had never seen a showerhead that was so badly moldy. And the caulk around the tub was black. (It was not black caulk) I decided to wipe the granite shower walls using a white washcloth and just a small wipe of a 1x1’ area came back brownish. In short, the entire shower desperately needs steam cleaned. It was a truly gross experience. I just had hip replacement surgery and have to be uber careful with infection. The showerhead was NOT safe.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Beds are generally comfortable and some rooms are spacious or feature jetted tubs, but guests cite noise from A/C or elevators, maintenance issues, and mismatches between booked and received room types or amenities.

Related guest reviews

6

Cynthia A

Jun 12, 2025

·

Stayed 1 night

Queen beds were not Queen and shower had no grab bars up high- no bar soap

10

Nancy

Aug 31, 2025

·

Stayed 1 night

The room was very nice, the bed super comfortable and the comfort inn pillows are the most wonderful. Also the bathroom had a wonderful garden tub that was so lovely after a long day of travel!

4

Sharan

Jun 21, 2025

·

Stayed 1 night

Booked 2 queen beds. Property called and said they were sold out of that room but would “upgrade” to king suite. That meant 1 bed and sofa bed. There were no linens on sofa bed or in room, teens reported not comfortable at all. Fridge in room not cold enough for drinks. Ice machines did not work and air conditioning extremely noisy. The breakfast was nice for lower end stay. Would not pick here again though

6

Carol

Jun 6, 2025

·

Stayed 1 night

It seems the property is undergoing renovation. Our room was very nice and extremely clean. The A/C unit was so noisy when it kicked on, it disturbed our sleep and make it a bad stay.

8

Kevin

Jul 12, 2024

·

Stayed 1 night

The ad shows a spa tub in the room that does not exist

10

Karen

Jun 17, 2025

·

Stayed 1 night

The lobby is pretty spectacular with the water frames but loud. There is renovations going on but the room was finished. Clean, comfortable, spacious, and jacuzzi tub was an unexpected bonus.

8

Luanna

Feb 19, 2024

·

Stayed 1 night

Easy Check in. Room is spacious, bed comfortable and clean. Bathroom nice size

6

Scott

Sep 22, 2025

·

Stayed 1 night

Took excessive time to get checked in as only one person working the desk. Elevator doors made a somewhat loud squeaking noise when opening so throughout the night interrupted sleep. Breakfast was average. Room was clean, though.

8

Kathleen

Dec 28, 2025

·

Stayed 1 night

Room was clean and comfortable as was the bed. The air conditioner was a bit noisy. Would stay there again.

4

Darren

Apr 28, 2025

·

Stayed 2 nights

People above me made a lot of noise doors slamming and elevator door squeaked alot I didn’t sleep well I usually bring my Bluetooth headphones to cut out noise but I forgot them on this trip

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently friendly, accommodating, and responsive, assisting with room moves and special requests. There are occasional complaints about slow or difficult check-in, rudeness, or poor issue handling.

Related guest reviews

10

David

Oct 8, 2025

·

Stayed 2 nights

The staff was friendly, professional and smiling. Nothing beats getting met with a smile when you walk thru the front door! Room was clean. Nice selection of items for breakfast.

8

Paula

May 19, 2025

·

Stayed 1 night

A rain storm was moving through at checkout time and I was on a motorcycle. I asked if I could stay a bit longer and they were accommodating. I appreciated that kindness.

10

Susan

Aug 3, 2024

·

Stayed 3 nights

The air wasn't working properly in the first room I had. They graciously moved me to another room right away and even upgraded it! The staff was very friendly and always asked If I need anything when I saw them.

2

James M

Sep 16, 2024

·

Stayed 2 nights

Desk clerk was on the phone when I arrived and did not acknowledge me (I was the only guest present) for some time...rude. While he was checking for my reservation (which took a long time) he did not tell me he'd found it. He needs some more training in my opinion. The a/c in my room created a more humid environment than the outside! When I arrived, the tv in my room did not work. I later moved the HDMI cable to the correct plug and it came right on. The breakfast was as expected and the breakfast attendant was polite and professional. I had occasion to pass the cleaning staff in the hallway and both employees that I saw were pleasant and offered a greeting. Their appearance was professional. There were at least 10 ceiling tiles missing above the elevator...ripped out of place vs. just being removed. Carpet is coming up around the edges in place. I don't plan to return to this, or any other Comfort Inn if I can help it. I paid a premium price for this much less than premium experience.

8

Ed

May 31, 2023

·

Stayed 1 night

Ive stayed at this facility a handful of times.People are friendly. Breakfast hits the spot. Room was clean with one exception but it wont stop me from returning again.

10

Robert

Dec 26, 2025

·

Stayed 1 night

Room was clean and staff were helpful.

10

Claudia

Jan 2, 2026

·

Stayed 1 night

Great staff, good value, clean rooms and good location

2

Haley

Aug 11, 2025

·

Stayed 2 nights

Staff was extremely rude. Almost denied me and my friends TASK TRAINED SERVICE DOGS and still tried to tell me the difference between a service animal and an emotional support dog as if I didn’t already know. Then still proceeded to ask what they are for which is fine I don’t mind answering questions but just the way it was said was extremely rude and unprofessional. Beds were very uncomfortable and still had to ask for a roll away bed that should have already been included to begin with.

2

veronica

Jul 16, 2024

·

Stayed 1 night

Horrible checkin experience.qe reserved a room thru jotels.com prior to arrival. Check in clerk informed us that there were no rooms avaiblable when we arrived. She would not give us a refund so we were temporiily left without lodging for night.. Finally after the clerk contacted the manager we were able to secure a room, with a pull out bed not what we signed up for

10

Karen

Oct 11, 2025

·

Stayed 1 night

The staff was nice. The toilet seat was broken and they don't have a maintenance person. The lady at the front desk was nice enough to find parts, and my husband put it together. The breakfast was great. The only suggestion was to bring the tea bags into the breakfast room instead of leaving it out in the lobby. Very good especially for the price!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient just off the interstate, with easy access for travelers and nearby dining such as a Mexican restaurant and truck stops. Several guests found it quiet and suitable for an overnight stop.

Related guest reviews

10

Osvaldo

Jun 3, 2025

·

Stayed 1 night

My wife and I had a comfortable and satisfactory experience here. We enjoyed the bed - needing to rest as soon as we got there. We also enjoyed the Mexican restaurant within walking distance of the hotel.

10

Angela

Jun 16, 2025

·

Stayed 1 night

Easy for traveling. Will stay here again.

10

John

May 10, 2025

·

Stayed 1 night

Clean, quiet, convenient

10

Emma

Apr 30, 2025

·

Stayed 1 night

Great hotel with pool and located right next to a Mexican restaurant and liquor store!

10

Mark

Oct 4, 2024

·

Stayed 2 nights

We will definitely be coming back here again, great location close to everything . The people at the Motel were very nice, our room was Awesome and super clean .

10

Robert

Nov 24, 2023

·

Stayed 1 night

Ease of access from interstate

10

Roxanne

Jun 2, 2025

·

Stayed 1 night

Convenient on and off

10

Douglas

Oct 30, 2024

·

Stayed 2 nights

Very large paved semi truck parking. 2 truck stops within easy walking distance… Restaurants available at truck stops and a Mexican restaurant down the street… They have an excellent hot breakfast in the lobby… Dana at the front desk is very friendly and very customer service oriented… Very nice clean place to stay

10

Keith

Jun 16, 2025

·

Stayed 1 night

Convenient for travelers. Good place for return stay.

10

Chelsea

Jul 4, 2025

·

Stayed 1 night

Friendly staff. Convient location.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is commonly praised as hot and with good options, though some guests found it average or poor and noted items sometimes run out. Overall food impressions vary.

Related guest reviews

6

Julie

Aug 25, 2024

·

Stayed 1 night

Everything here was aesthetically pleasing. For myself, the only two things that bothered me the most was the fact that the room smelled bad, like it was damp and mildewy. It made sleeping difficult. The beds, the pillows, all that was lovely. I didn’t use the shower facilities, but they were clean. I know a lot of the hotels with the breakfast, whenever they serve the eggs and meat and potatoes, the eggs always look horrible so this was no exception. Was not an appetizing looking scrambled egg. It looked like it had been baked and chopped up and the sausages did not look appetizing either. They were gray, for lack of a better description. I understand they are heat and eat, but I prefer a little brown to them so they look like they’ve been cooked. Otherwise, all the other selections were fine.

8

Dwight

Dec 27, 2024

·

Stayed 1 night

Very clean, easy access, great breakfast Great hot water for the shower.

10

David

Oct 8, 2025

·

Stayed 2 nights

The staff was friendly, professional and smiling. Nothing beats getting met with a smile when you walk thru the front door! Room was clean. Nice selection of items for breakfast.

8

Ed

May 19, 2025

·

Stayed 1 night

Good for the price. I've stayed at this property several times. I like the area and I am usually tired when I arrive . Check in is easy. Pillows were good mattress was a little firm pretty quiet clean. However the room was musty this time. Running the ac helped. Breakfast was good too.Overall not bad. Ill be back

10

Peggy

Dec 22, 2025

·

Stayed 1 night

Clean rooms. Comfortable bed. Good selections for breakfast.

10

Chelsea

Jun 15, 2025

·

Stayed 1 night

Staff was friendly and welcoming. Every staff member greeted us with a smile. The brrakfast was excellent with alot of options. The fitness room and pool were great amenities. Will return again.

6

Ray

Jun 22, 2025

·

Stayed 1 night

I believe the breakfast could’ve been better. The ladies that I spoke with were all very nice. It was clean and comfortable.

6

Jacqulin

Mar 30, 2024

·

Stayed 3 nights

Let’s start by saying, something needs to be done about the access card keys deactivating. Daily when we would leave we wouldn’t be able to get into the building, our room, the pool This is unacceptable. The breakfast was terrible. The eggs were just bad, I don’t know if the sausage patties were meat, there was some cereal, a few danish, waffles, etc. but overall it was bad. The facility was clean and the staff was nice but the key cards deactivating was very inconvenient and I think that traveling people like the convenience of breakfast so it needs to be good.

10

Sharilyn

May 18, 2025

·

Stayed 3 nights

This a great place to stay. Good breakfast, comfortable beds, very clean.

10

Karen

Oct 11, 2025

·

Stayed 1 night

The staff was nice. The toilet seat was broken and they don't have a maintenance person. The lady at the front desk was nice enough to find parts, and my husband put it together. The breakfast was great. The only suggestion was to bring the tea bags into the breakfast room instead of leaving it out in the lobby. Very good especially for the price!

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$79
February	$80
March	$91
April	$87
May	$89
June	$89
July	$93
August	$95
September	$97
October	$89
November	$84
December	$77

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $101
20 $86	21 $92	22	23 $87	24 $87	25 $92	26 $95
27 $80	28 $82	29 $82	30 $82

Su	Mo	Tu	We	Th	Fr	Sa
				1 $82	2 $87	3 $88
4 $79	5 $81	6 $80	7 $90	8 $81	9 $89	10 $98
11 $78	12 $81	13 $79	14 $81	15 $80	16 $88	17 $87
18 $79	19 $81	20 $80	21 $81	22 $81	23 $88	24 $88
25 $88	26 $90	27 $81	28 $81	29 $81	30 $92	31 $88

Comfort Inn & Suites Franklin East

Prices for Comfort Inn & Suites Franklin East

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room, 2 Queen Beds, Accessible

Room, 1 King Bed, Accessible

Standard Room, 1 King Bed

Suite, 1 King Bed with Sofa Bed

Standard Room, 2 Queen Beds

Guest reviews of Comfort Inn & Suites Franklin East

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Inn & Suites Franklin East

Prices for upcoming dates