Is parking available at the hotel?

Self parking is available on-site for a fee of ZAR 50 per night. Please note that parking is limited and a reservation may be required.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee of approximately ZAR 235 for adults and children. Children aged 12 and younger eat free breakfast.

What are the check-in and check-out times?

Check-in is available from 3:00 PM, and check-out is until 10:00 AM. Early or late check-in/check-out may be requested but is subject to availability and may incur additional charges.

Are airport shuttle services available?

A roundtrip airport shuttle is available for a surcharge of ZAR 760 per vehicle (one way) and operates 24 hours. Guests can arrange the transfer by contacting the hotel directly.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features limited wheelchair accessibility, including step-free entrances and accessible public areas. Guests are encouraged to contact the property for specific accessibility needs.

What is the hotel's location in relation to nearby attractions?

The hotel is located in the Melrose Arch Precinct, just 0.2 km from Melrose Arch Shopping Centre and 0.7 km from James and Ethel Grey Park. It is also 1.5 km from Wanderers Stadium and 2.2 km from The Wanderers Golf Club.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool. Pool access is available from 9:00 AM to 6:00 PM, and it is seasonal.

What are the hotel's policies regarding children?

Children aged 12 years and younger can stay for free when occupying the parent or guardian's room, using existing bedding. Up to two children can stay free.

Protea Hotel Fire & Ice! Johannesburg Melrose Arch

Average nightly price at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch by month, last 12 months (USD)
Month	Average price
January	$137
February	$171
March	$147
April	$127
May	$143
June	$145
July	$154
August	$157
September	$199
October	$146
November	$191
December	$137

What guests think

At Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, reviewers consistently praise exceptionally friendly service, a safe, walkable Melrose Arch location near shops and restaurants, and well-regarded breakfasts with good variety and quality.

Rooms are modern and comfortable, though several reviews note compact sizes and limited storage in bedrooms and bathrooms. Guests like the pool area, but the gym is described as small and a few found parking access or signage confusing at night. Cleanliness is widely praised, with occasional remarks about minor wear in some fixtures or public areas. Expect a comfortable, modern base with some space and facility trade offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool area is appreciated. The gym is small and some guests found parking access or signage unclear.

Related guest reviews

8

Zarina

Dec 26, 2022

·

Stayed 4 nights

The room was modern and perfect for a single traveller. Well maintained hotel with great reception staff. Super professional concierge and nice pool area with great dining and lounging areas. The location is sublime.

8

Carla

Nov 6, 2023

·

Stayed 2 nights

Guest rooms, pool area and location are great! The lobby needs a complete refurbishment. The lobby is uninviting, dark, unwelcoming and old. It is the only reason why I did not rate it five stars.

8

John

Sep 21, 2025

·

Stayed 5 nights

Excellent overall apart from a really small and poorly equipped gym. Would definitely stay again.

4

Stanley

Sep 5, 2022

·

Stayed 2 nights

When we booked we asked for a room with bath and they accepted our booking. On arrival we were given a room without a bath and were informed that all rooms had no bath except for 3 in the entire hotel which are booked long in advance- we booked over 6months ago. Hotel looks tired and rooms very small. No toiletries were available in the room. Staff were outwardly friendly but totally matter of fact and not helpful at all. Was not told that parking was included by reception and the porter asked me why I was paying for parking since I was a guest. He directed me to reception where happy to then stamp the parking ticket but were not forthcoming as to why I wasn’t offered the same.

10

Michel

Feb 18, 2026

·

Stayed 3 nights

Everything was great and service was even better. Only "negative" was access to parking at night. No directional signage .

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and common areas are generally very clean. A few reviews mention minor wear in fixtures or dated spots.

Related guest reviews

10

Sandro

Nov 21, 2022

·

Stayed 3 nights

Room clean and confortable, Breackfast very good. Area around is good and safe with shops and restaurants. I'll be back.

10

MsLaprea

Nov 10, 2023

·

Stayed 3 nights

Very nice property. Excellent staff. Could use some minor repairs to the rooms (small cracks in sink) but it is a comfortable convenience stay.

8

Carla

Nov 6, 2023

·

Stayed 2 nights

Guest rooms, pool area and location are great! The lobby needs a complete refurbishment. The lobby is uninviting, dark, unwelcoming and old. It is the only reason why I did not rate it five stars.

10

Alka

Nov 23, 2025

·

Stayed 3 nights

I was upgraded to the Marriott and the staff were great efficient and so helpful. The rooms are big, spacious and clean.

10

John-Michael

Aug 28, 2023

·

Stayed 2 nights

The hotel itself was very good, clean and bright. Staff was friendly and helpful.

10

Olivier

Nov 15, 2025

·

Stayed 1 night

Voyage en couple en Afrique du Sud. L’hôtel se trouve dans un quartier sur. Plusieurs magasins et restaurants à proximité. Le petit déjeuné est excellent. La chambre était super propre. Le Wi-fi fonctionnait à merveille.

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10

Domenico

Oct 5, 2022

·

Stayed 1 night

Utilizzato solo come punto d’appoggio per l’ultimo giorno in attesa del volo per l’Italia. Camera confortevole e molto pulita

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4

Stanley

Sep 5, 2022

·

Stayed 2 nights

When we booked we asked for a room with bath and they accepted our booking. On arrival we were given a room without a bath and were informed that all rooms had no bath except for 3 in the entire hotel which are booked long in advance- we booked over 6months ago. Hotel looks tired and rooms very small. No toiletries were available in the room. Staff were outwardly friendly but totally matter of fact and not helpful at all. Was not told that parking was included by reception and the porter asked me why I was paying for parking since I was a guest. He directed me to reception where happy to then stamp the parking ticket but were not forthcoming as to why I wasn’t offered the same.

8

Dominic

Mar 6, 2025

·

Stayed 3 nights

Great location. A very good tidy clean hotel with a good breakfast. Rooms small'ish but good comfortable bed and clean Staff are helpful but unfortunately I did get my Bose Headphones stolen from my room during my stay so be careful with leaving valuables.

10

Youngran

Oct 22, 2025

·

Stayed 2 nights

The hotel was in a perfect location, the breakfast had plenty of options, and the room was very comfortable and spotless.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and comfortable, though several reviews note compact sizes and limited storage.

Related guest reviews

8

Zarina

Dec 26, 2022

·

Stayed 4 nights

The room was modern and perfect for a single traveller. Well maintained hotel with great reception staff. Super professional concierge and nice pool area with great dining and lounging areas. The location is sublime.

10

Ivan

Aug 7, 2024

·

Stayed 4 nights

This hotel is in a safe and accessible location within Melrose Arch. The retro decor takes a while to get used to but don’t let that put you off. The rooms are comfortable and the breakfast’s spectacular. The best part of the hotel is the people. From the front desk to the restaurant to the laundry facilities, everyone is incredibly friendly and efficient. I have stayed here multiple times with my family and alone, and will keep on coming back. Very good value for money.

10

Jocelyn

May 16, 2022

·

Stayed 3 nights

The hotel is beautifully decorated....it was sheik and modern. The staff was friendly and willing to help.

8

Carla

Nov 6, 2023

·

Stayed 2 nights

Guest rooms, pool area and location are great! The lobby needs a complete refurbishment. The lobby is uninviting, dark, unwelcoming and old. It is the only reason why I did not rate it five stars.

10

Alka

Nov 23, 2025

·

Stayed 3 nights

I was upgraded to the Marriott and the staff were great efficient and so helpful. The rooms are big, spacious and clean.

8

Leila

Feb 28, 2023

·

Stayed 1 night

I like the location of the hotel , close to shooping center and lots of good restaurants around it. what I didnt like about the rooms, three wasn't enogh sapce to store your clothes and in the bathroom no room to leave your toiletery which made it very inconvenient.

10

Domenico

Oct 5, 2022

·

Stayed 1 night

Utilizzato solo come punto d’appoggio per l’ultimo giorno in attesa del volo per l’Italia. Camera confortevole e molto pulita

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8

Dominic

Mar 6, 2025

·

Stayed 3 nights

Great location. A very good tidy clean hotel with a good breakfast. Rooms small'ish but good comfortable bed and clean Staff are helpful but unfortunately I did get my Bose Headphones stolen from my room during my stay so be careful with leaving valuables.

10

Rosemary

Nov 13, 2022

·

Stayed 6 nights

This is in a great location to be able to step out of the hotel and have a number of shopping and dining options. Hotel itself is lovely and rooms are well appointed.

10

Youngran

Oct 22, 2025

·

Stayed 2 nights

The hotel was in a perfect location, the breakfast had plenty of options, and the room was very comfortable and spotless.

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AI-generated summary based on recent guest reviews

Service

Service is a standout, with many praising friendly, professional, and efficient staff across the hotel. A few noted lapses in helpfulness.

Related guest reviews

10

Roslyn

Nov 11, 2025

·

Stayed 3 nights

Friendly, professional staff. Room above average. Food above average. In general, excellent

10

Regina

Oct 21, 2024

·

Stayed 2 nights

The staff is absolutely phenomenal. From the moment you enter the hotel every single person no matter the position is ensuring you are well taken care of. The front desk was so amazing. The dining room staff could not have been more accommodating. The servive was top notch and the food was incredible. The omelets were my favorite, cooked to perfection. The chef remembered my order the next day Impressive!!! The bellhops were very efficient and friendly. Try this hotel you will not be disappointed. Also the decor is straight out of a architectural magazine, very beautiful.

10

Corrin

Aug 4, 2025

·

Stayed 1 night

Must say the property is good and standard Protea but the staff are EXCEPTIONALLY good. It was a pleasure with the level of service from every one of them. Recommend highly

10

Simon

Jan 18, 2026

·

Stayed 2 nights

The exceptional staff - they were friendly, well trained, and helpful. Breakfast was very good. The area is one of the best in Johannesburg. I can't believe this Hotel currently only gets an 8.6 on Hotels.com it deserves a 9.0.

10

Alka

Nov 23, 2025

·

Stayed 3 nights

I was upgraded to the Marriott and the staff were great efficient and so helpful. The rooms are big, spacious and clean.

10

Adam

Mar 17, 2025

·

Stayed 3 nights

Friendly and always helpful staff made this a great stay!

10

Helen

Dec 3, 2024

·

Stayed 1 night

Lovely hotel staff are first class

10

Zandra

Feb 23, 2026

·

Stayed 1 night

We loved the hotel , well decorated and the ambience was a cool vibe , the staff were super friendly, the food was amazing too

10

Stephen

Oct 6, 2025

·

Stayed 4 nights

Breakfast was amazing with plenty of healthy choices. Specialty coffee as well all included. Service was excellent with friendly efficient staff. Definitely stay again.

4

Stanley

Sep 5, 2022

·

Stayed 2 nights

When we booked we asked for a room with bath and they accepted our booking. On arrival we were given a room without a bath and were informed that all rooms had no bath except for 3 in the entire hotel which are booked long in advance- we booked over 6months ago. Hotel looks tired and rooms very small. No toiletries were available in the room. Staff were outwardly friendly but totally matter of fact and not helpful at all. Was not told that parking was included by reception and the porter asked me why I was paying for parking since I was a guest. He directed me to reception where happy to then stamp the parking ticket but were not forthcoming as to why I wasn’t offered the same.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Safe, walkable Melrose Arch setting with many shops and restaurants nearby; convenient for exploring the area.

Related guest reviews

8

Zarina

Dec 26, 2022

·

Stayed 4 nights

The room was modern and perfect for a single traveller. Well maintained hotel with great reception staff. Super professional concierge and nice pool area with great dining and lounging areas. The location is sublime.

10

Ivan

Aug 7, 2024

·

Stayed 4 nights

This hotel is in a safe and accessible location within Melrose Arch. The retro decor takes a while to get used to but don’t let that put you off. The rooms are comfortable and the breakfast’s spectacular. The best part of the hotel is the people. From the front desk to the restaurant to the laundry facilities, everyone is incredibly friendly and efficient. I have stayed here multiple times with my family and alone, and will keep on coming back. Very good value for money.

8

Daniela

Mar 20, 2024

·

Stayed 1 night

Location is excellent with multiple restaurants and the mall in walkable distance. The hotel is across from the Marriott. Hotel restaurant menu is limited, not so much of fruits or yogurts option.

8

Leila

Feb 28, 2023

·

Stayed 1 night

I like the location of the hotel , close to shooping center and lots of good restaurants around it. what I didnt like about the rooms, three wasn't enogh sapce to store your clothes and in the bathroom no room to leave your toiletery which made it very inconvenient.

10

Stewart

Dec 28, 2024

·

Stayed 3 nights

Family holiday to kuger starting in Johannesburg, hotel and area is safe and excellent for walking around

10

Olivier

Nov 15, 2025

·

Stayed 1 night

Voyage en couple en Afrique du Sud. L’hôtel se trouve dans un quartier sur. Plusieurs magasins et restaurants à proximité. Le petit déjeuné est excellent. La chambre était super propre. Le Wi-fi fonctionnait à merveille.

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10

Prajeet

Nov 15, 2024

·

Stayed 1 night

Amazing property and great location with lots of restaurants around.

10

Jo-Anne

Feb 5, 2024

·

Stayed 3 nights

Love staying in this unique and conveniently located hotel when I visit Johannesburg.

10

Youngran

Oct 22, 2025

·

Stayed 2 nights

The hotel was in a perfect location, the breakfast had plenty of options, and the room was very comfortable and spotless.

10

Olumide

Oct 27, 2024

·

Stayed 2 nights

The hotel was amazing especially the staff. Great shops and restaurants located in walking distance

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AI-generated summary based on recent guest reviews

Dining

Breakfast receives frequent praise for quality, variety, and healthy options. Some guests found the restaurant menu limited or breakfast inconsistent.

Related guest reviews

4

Mert

Dec 3, 2025

·

Stayed 4 nights

Kahvaltı çok kötüydü. Aynı peynirleri sürekli getirip, yenmeyince yine aynı tabağı ertesi gün getiriyorlardı. Marriott'a yakışmıyor...

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10

Ralf

Sep 28, 2025

·

Stayed 1 night

Wir kamen vom Krugerpark und hatten eine Übernachtung bevor wir von Johannesburg nach Port Elizabeth geflogen sind. Sehr sicheres Viertel/Umgebung. Tolles Hotel, sehr freundliches Personal und ein sehr gutes Frühstück. Nur zu empfehlen !

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10

Roslyn

Nov 11, 2025

·

Stayed 3 nights

Friendly, professional staff. Room above average. Food above average. In general, excellent

8

Daniela

Mar 20, 2024

·

Stayed 1 night

Location is excellent with multiple restaurants and the mall in walkable distance. The hotel is across from the Marriott. Hotel restaurant menu is limited, not so much of fruits or yogurts option.

10

Simon

Jan 18, 2026

·

Stayed 2 nights

The exceptional staff - they were friendly, well trained, and helpful. Breakfast was very good. The area is one of the best in Johannesburg. I can't believe this Hotel currently only gets an 8.6 on Hotels.com it deserves a 9.0.

10

Saida Lesley

Oct 12, 2025

·

Stayed 1 night

The breakfast was a really good variety and not the traditional breakfast. Staff were very helpful.

10

Zandra

Feb 23, 2026

·

Stayed 1 night

We loved the hotel , well decorated and the ambience was a cool vibe , the staff were super friendly, the food was amazing too

10

Olivier

Nov 15, 2025

·

Stayed 1 night

Voyage en couple en Afrique du Sud. L’hôtel se trouve dans un quartier sur. Plusieurs magasins et restaurants à proximité. Le petit déjeuné est excellent. La chambre était super propre. Le Wi-fi fonctionnait à merveille.

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10

Stephen

Oct 6, 2025

·

Stayed 4 nights

Breakfast was amazing with plenty of healthy choices. Specialty coffee as well all included. Service was excellent with friendly efficient staff. Definitely stay again.

10

Youngran

Oct 22, 2025

·

Stayed 2 nights

The hotel was in a perfect location, the breakfast had plenty of options, and the room was very comfortable and spotless.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $164	2 $159	3 $153	4 $153	5 $167	6 $142	7 $142
8 $227	9	10 $227	11 $234	12 $237	13	14 $142
15 $207	16 $255	17	18 $237	19 $237	20 $164	21 $156
22 $237	23 $237	24 $237	25 $237	26	27 $159	28 $167
29 $207	30 $237

Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

Prices for Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

Monthly average prices

About this property

Location

Room options

Junior Suite, 1 King Bed

Room, 2 Twin Beds

Deluxe Room, 1 King Bed

Guest Room,1 King Bed

Guest reviews of Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24 $158
25 $173	26 $165	27 $180	28 $174	29 $223	30 $141	31 $142