Americas Best Value Inn Hinckley

Your pictures are very deceiving. This hotel is so outdated. Needs a total remodel.

We booked a jacuzzi room upon getting there i noticed the picture of the hotel and grounds during booking was nothing like photos, second found out there wasnt complimentary breakfast like it stated which was a let down since was hubby is diabetic. Then we go to check into our room and were told the tv doesn't have a cord aka cable box so no tv, they were working on it, left to go to conference came back told it was fixed went to room couldn't change channels box was still not fixed had to go enquire about it AGAIN and they had to go find a new one that one still only let me watch certain channels less than what they said were available cuz they no longer went with that company as if that was my problem well i was paying $125 a night , the room wasnt very clean my hubby wanted to buy me blankets cuz he thought it was gross for the price point asked to speak to manager was told they'd be there in morning, then checked out in morning different person asked to speak to manager they said tuesday ugh wasnt offered any compensation, room switch anything for all the inconvience ..i lost my son in January so we stayed for Jesus conference for healing and refresh i felt worse then when i came was very let down by our stay never have i experienced anything like it

Room wasn’t clean. Urine in toilet, toothpaste in sink. Carpet ripped. Hallways extremely dirty. Smelled. Did not stay. Found a room at another hotel.

This place is as so filthy, hair on pillows and sheets, stains, bathroom hadn’t been cleaned. We didn’t stay and weren’t eligible for a refund. I feel ripped off. The staff couldn’t find confirmation from hotels.com so basically said we were on our own even with the receipt. Finally she “found” it after we had left then came back to sort it out. Stay away from this place. We ended up leaving and going to a different hotel. Waste of money. The pictures are a lie. Awful experience!

Staff was very nice. The room however was disgusting and very dirty. I wouldn’t take my shoes off because the carpet was that gross. The corners and along the wall and beds haven’t been swept in months. The bathroom had dirt buildup all over. Walls were peeling. The hallways smelled like wet dog. I’m not happy considering I paid $190 for 2 nights