Spark by Hilton Odessa

The property is under construction, phones didn't work. I made reservation through expedia for 6 days, but only used room for 2 days. Manager Lisa stated she would not refund my remaining days because I didn't booked the room directly with the property.i did reach out to expedia to be compensated for the other 4 days, however no one at hotel will respond. During my check out process sat may 16th Lisa did conversate with me. Her & I shared conversation on mental health. All this was due to my older son having an issue Friday may 15th. It started from the phone issues at property. The police was called to check on my son because of a few of his encounters at the front desk. I had encouraged front desk to call police.Now back to my check out experience I was never offered a receipt in fact Lisa ended up talking to another person at the desk to another woman who walked up to the desk. Not sure if the lady worked there or not. She was in regular clothes. Meanwhile I was tired because I worked overnights and just wanted to go home. I had to remind Lisa that I was trying to finish checking out. Then she stopped talking to the other lady to finalize my check out. I was never given a receipt of anything. There was another desk clerk there that was very helpful. She tried to accommodate my son even though his mental issues. I think her name was isabel. The morning I checked out she found a luggage cart for me. When I checked in Abigail was very nice. I appreciate the kindness.

Front desk was super friendly and helpful

Hotel was under remodeling but it was still a pleasant stay. Nice spacious room with excellent amenities.

The hotel room had such a strong smell of fabuloso cleaner we had to open the window to get some relief. There was no hair dryer in the room due to remodeling of the hotel.

This property was highly rated is why I opted to spend more for this location than others in the area. That was not the experience. Only vending machine had 4 waters, 2 lemonades and was unplugged after the desk clerk directed me there and said yes they had drinks. Checked under mattress for bed bugs. There was numerous hairs and what looked like could have been dead bugs, nothing crawling. We were put in a room at the end of the hall that had construction right outside the door. I only stayed 45 minutes and went back to the hospital to sleep in the waiting room of the ICU. Figured I would get more sleep there than at the hotel. My sons stayed at the hotel and said that the hotel filled up after I left and people were cooking food in their rooms. Said it smelled good but I don’t think that’s the safest thing when the rooms do not have kitchens. Needless to say I will not be booking at this place again and will be less inclined to believe the reviews on Expedia from now on as well. Hope others have a better experience than I did. Good luck.