Name: Holiday Inn Express & Suites Malone by IHG
Address: 3351 State Route 11, Malone, New York, United States of America, Malone, New York, US
Price range: $161–$270 per night
Rating: 8.73

What guests think

Holiday Inn Express & Suites Malone by IHG earns praise for clean, quiet rooms, friendly staff who go above and beyond, and a satisfying, varied complimentary breakfast that suits families and groups, making it a comfortable base for short stays.

The location works well for Titus Mountain skiing and the snowmobile trail, and some guests could walk to a nearby pub, though one noted there’s little to do in the immediate area. Guests enjoy the indoor pool and hot tub and note a basic fitness room and helpful access to a conference room, though a few found the pool small or too cold. Drawbacks cited include occasional overbooking or check‑in delays, some damp or musty rooms with worn towels or stained carpet, beige decor, higher‑than‑expected rates, and temporary roadwork complicating access. Expect a straightforward, no‑frills stay with dependable basics.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are popular; the fitness room is basic and a conference room was useful for groups, though a few found the pool small or cold.

Related guest reviews

10

Rosa

May 20, 2025

·

Stayed 1 night

Really liked that the hot tub and pool was available

10

Laura

Sep 7, 2023

·

Stayed 1 night

The hotel staff was very nice and we had a most excellent stay. The pool and the spa after a long day, and comfortable pillows and a bed with business desk. Nice stay.

10

Dan

Oct 11, 2022

·

Stayed 1 night

Agents were great, room was clean and comfortable. Great pool area and basic fitness center.

10

Hope

Jan 22, 2023

·

Stayed 2 nights

Nice Hot tub and Pool!

10

Andrea

May 26, 2024

·

Stayed 1 night

Pool was a little small- work out room was good

8

Elizabeth

Sep 23, 2024

·

Stayed 2 nights

What I liked is the free breakfast options. Warm foods and many options. We also liked the hot tub. What I did not like is the thread-bare frayed towels in our room's bathroom. The bed sheets were fine.

8

Dayna

Apr 16, 2025

·

Stayed 4 nights

Great stay with 5 other families, while skiing at Titus Mountain. Kids enjoyed the pool, the breakfast, and we really appreciated that the staff let us use the conference room each evening to play board games with our large group. Would return!

8

Nicole

Feb 23, 2025

·

Stayed 1 night

At check in I was notified that the hotel was overbooked for my room type. The front desk staff went above and beyond to get me a room that was comparable if not better than my original reservation. Hotel is clean, room is nice. Pool and hot tub area is quite large and very nice. Also has nice variety of complimentary breakfast items.

10

Gordon

Feb 22, 2024

·

Stayed 1 night

Staff was courteous and helpful. Rooms were clean. Plenty of hot water and pressure. Hot tub was an added bonus. Overall very enjoyable. I will stay again.

10

Kayla

Nov 29, 2024

·

Stayed 2 nights

They has a good breakfast. Only thing that was a bummer was the pool was so cold.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently highlight clean rooms and public areas, with a few reports of damp or musty carpets, a stained carpet, and worn towels.

Related guest reviews

10

Leah

Mar 18, 2024

·

Stayed 1 night

Very clean

10

Sylvia

Aug 20, 2024

·

Stayed 1 night

Checking in was easy and lathe room was clean and comfortable. Lots of dining near by. Kids loved the swimming pool and jacuzzi

10

Lydia

Apr 22, 2024

·

Stayed 3 nights

Clean, beautiful hotel with friendly staff!

8

Lashawn

May 11, 2025

·

Stayed 1 night

It’s was nice clean hotel and quiet

10

Judy

Aug 26, 2025

·

Stayed 2 nights

It is safe, clean and quiet. I highly recommend this hotel for everyone.

8

Elizabeth

Sep 23, 2024

·

Stayed 2 nights

What I liked is the free breakfast options. Warm foods and many options. We also liked the hot tub. What I did not like is the thread-bare frayed towels in our room's bathroom. The bed sheets were fine.

10

Emmanuel

Jul 16, 2025

·

Stayed 1 night

Everything clean and quiet worth the stay..

10

Lynette

Aug 13, 2023

·

Stayed 1 night

Second year staying there, and rooms are very damp and musty smelling. The carpets have lots of moisture in them. Lady that checked us in was very excellent and had a great attitude and most helpful when we asked for extra towels. Location is very convenient . We could walk to the pub next door for food and beverages.

8

Nicole

Feb 23, 2025

·

Stayed 1 night

At check in I was notified that the hotel was overbooked for my room type. The front desk staff went above and beyond to get me a room that was comparable if not better than my original reservation. Hotel is clean, room is nice. Pool and hot tub area is quite large and very nice. Also has nice variety of complimentary breakfast items.

10

CAROLYN

Jul 22, 2024

·

Stayed 1 night

Carpet did have a large stain. I clock in the room

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Rooms

Rooms are generally quiet and comfortable with cushy beds and some back-facing views, but a few mention a tight bathroom, bland beige décor, or damp, musty conditions.

Related guest reviews

10

Vicky

Jan 29, 2023

·

Stayed 1 night

Check in was really easy. We are able to check on a few hours early. Rooms are nice and clean.

10

Laura

Sep 7, 2023

·

Stayed 1 night

The hotel staff was very nice and we had a most excellent stay. The pool and the spa after a long day, and comfortable pillows and a bed with business desk. Nice stay.

10

Sylvia

Aug 20, 2024

·

Stayed 1 night

Checking in was easy and lathe room was clean and comfortable. Lots of dining near by. Kids loved the swimming pool and jacuzzi

6

Michèle

Mar 18, 2023

·

Stayed 2 nights

It was OK but sad. Everything is beige, it is depressing even is everything is ok speaking of cleanliness, space, etc.

10

Susan

Mar 17, 2023

·

Stayed 1 night

Beautiful views from rooms on back of the property

10

Lenora

May 20, 2023

·

Stayed 1 night

The room was nice and quiet. The bed was very comfortable

6

Eiythan

Mar 3, 2023

·

Stayed 1 night

Had a great Night service was good room was alright

10

Lynette

Aug 13, 2023

·

Stayed 1 night

Second year staying there, and rooms are very damp and musty smelling. The carpets have lots of moisture in them. Lady that checked us in was very excellent and had a great attitude and most helpful when we asked for extra towels. Location is very convenient . We could walk to the pub next door for food and beverages.

10

Billy

Sep 26, 2023

·

Stayed 1 night

Very comfortable beds.

8

Timothy

Jul 8, 2023

·

Stayed 1 night

What we liked is the location is great, the room was clean. Bathroom is a bit tight.

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Service

Staff are widely praised as friendly, helpful, and accommodating with efficient check‑in, though one review noted a delayed room and inconsistent treatment.

Related guest reviews

10

Regina

Apr 9, 2024

·

Stayed 2 nights

The staff are amazing!!! Friendly and go above and beyond to assure guests are comfortable. They take pride in what they do!

10

Rachanee

Jul 20, 2024

·

Stayed 1 night

Very convenient and comfortable. Wonderful staff. Very courteous and helpful.

4

Joshua

Aug 15, 2022

·

Stayed 1 night

Room was not ready at 3pm. Staff told us our room was not ready and being cleaned. Next people in line were told the same thing — they complained and mentioned they were there for a wedding and then immediately were given a clean room.

6

Jeff

Aug 5, 2024

·

Stayed 1 night

Very friendly and accommodating staff

10

Elena

Oct 11, 2023

·

Stayed 3 nights

Whitney, Debbie, Katy, Natasha and night time desk clerk on check in are amazing staff! I am so grateful for their assistance and kindness during my stay at the hotel. Traveling with a special needs child can be stressful and you all made my stay and his so much easier. Kristin thank you for creating a warm welcoming environment for your guests and staff!

10

William

Apr 26, 2024

·

Stayed 2 nights

The staff were super nice and helpful.

8

Dayna

Apr 16, 2025

·

Stayed 4 nights

Great stay with 5 other families, while skiing at Titus Mountain. Kids enjoyed the pool, the breakfast, and we really appreciated that the staff let us use the conference room each evening to play board games with our large group. Would return!

10

Harold

Apr 29, 2024

·

Stayed 1 night

Check in was quick and efficient.

8

Nicole

Feb 23, 2025

·

Stayed 1 night

At check in I was notified that the hotel was overbooked for my room type. The front desk staff went above and beyond to get me a room that was comparable if not better than my original reservation. Hotel is clean, room is nice. Pool and hot tub area is quite large and very nice. Also has nice variety of complimentary breakfast items.

10

Tara

May 16, 2024

·

Stayed 2 nights

The staff here was extremely helpful there was a woman Working the front desk both when I checked in and I checked out she was blonde and pregnant I asked for her name I totally forgot it but she was so sweet and just absolutely helpful beyond belief I could not have asked for a kinder human being she made my stay extremely comfortable

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AI-generated summary based on recent guest reviews

Location

Convenient for Titus Mountain skiing and the snowmobile trail, with a nearby pub walkable; one guest said there’s little to do nearby and road construction briefly complicated access.

Related guest reviews

10

Brian

Feb 26, 2023

·

Stayed 2 nights

The convivence of being on the Snowmobile trail.

10

John

Jun 16, 2025

·

Stayed 3 nights

Location and staff

10

Lars

Nov 29, 2023

·

Stayed 1 night

Great place to stay in Malone

10

Yevheniia

Jan 20, 2024

·

Stayed 3 nights

Very nice place, if you go just for ski is the best. Nothing to do around...

8

Melissa

Dec 9, 2024

·

Stayed 1 night

This is an excellent hotel choice if you're flying out of the Albany airport.

10

Randy

Aug 15, 2024

·

Stayed 2 nights

Nice spot

8

Dayna

Apr 16, 2025

·

Stayed 4 nights

Great stay with 5 other families, while skiing at Titus Mountain. Kids enjoyed the pool, the breakfast, and we really appreciated that the staff let us use the conference room each evening to play board games with our large group. Would return!

10

Lynette

Aug 13, 2023

·

Stayed 1 night

Second year staying there, and rooms are very damp and musty smelling. The carpets have lots of moisture in them. Lady that checked us in was very excellent and had a great attitude and most helpful when we asked for extra towels. Location is very convenient . We could walk to the pub next door for food and beverages.

10

Cathlyn

Jun 25, 2023

·

Stayed 2 nights

Getting in and out of the hotel parking lot was a challenge to to road construction.

8

Timothy

Jul 8, 2023

·

Stayed 1 night

What we liked is the location is great, the room was clean. Bathroom is a bit tight.

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Dining

Breakfast is consistently described as good, with warm items and plenty of variety, and breakfast staff are helpful.

Related guest reviews

10

Mitchell

Feb 2, 2023

·

Stayed 1 night

Great hotel. Very comfortable bed. Surprisingly good breakfast. Excellent staff at brekkie

8

maya

Sep 2, 2024

·

Stayed 1 night

i enjoyed my stay the hotel is very clean the stuff is amazing especially there is a girl responsible for the breakfast she’s very helpful and active

10

Martin

Nov 8, 2024

·

Stayed 1 night

Very clean breakfast room and fully stacked options like always at this particular Holiday Inn

10

LaTisha M

Nov 13, 2022

·

Stayed 1 night

It was a nice hotel. Clean s d the staff was super friendly. The breakfast was good also. Loved the pancake maker. Would definitely recommend and I will be back.

8

Elizabeth

Sep 23, 2024

·

Stayed 2 nights

What I liked is the free breakfast options. Warm foods and many options. We also liked the hot tub. What I did not like is the thread-bare frayed towels in our room's bathroom. The bed sheets were fine.

10

Elizabeth

Aug 3, 2023

·

Stayed 1 night

Front staff is always helpful. Breakfast is always ample. Love the Dove amenities for the bathroom.

10

Kasi

Jan 16, 2023

·

Stayed 1 night

LOVE LOVE LOVE this Hotel, great place to stay, great service, great breakfast! Awesome hot tub and pool! Def will be back for more stays!

8

Dayna

Apr 16, 2025

·

Stayed 4 nights

Great stay with 5 other families, while skiing at Titus Mountain. Kids enjoyed the pool, the breakfast, and we really appreciated that the staff let us use the conference room each evening to play board games with our large group. Would return!

8

Nicole

Feb 23, 2025

·

Stayed 1 night

At check in I was notified that the hotel was overbooked for my room type. The front desk staff went above and beyond to get me a room that was comparable if not better than my original reservation. Hotel is clean, room is nice. Pool and hot tub area is quite large and very nice. Also has nice variety of complimentary breakfast items.

10

Kayla

Nov 29, 2024

·

Stayed 2 nights

They has a good breakfast. Only thing that was a bummer was the pool was so cold.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$214
February	$224
March	$185
April	$208
May	$204
June	$215
July	$227
August	$190
September	$229
October	$245
November	$235
December	$222

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $248	18 $175	19 $204
20 $169	21 $178	22	23	24 $179	25 $183	26 $218
27 $187	28 $213	29 $213	30

Su	Mo	Tu	We	Th	Fr	Sa
				1 $270	2 $194	3
4 $197	5 $248	6 $231	7 $231	8 $231	9 $183	10 $217
11 $186	12 $222	13 $226	14 $204	15 $216	16 $177	17 $222
18 $161	19 $204	20	21 $266	22 $270	23	24
25 $201	26 $245	27 $201	28 $241	29 $255	30 $221	31 $177

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 1 King Bed

Suite, 2 Queen Beds

Suite, 1 King Bed, Accessible (Communications)

Standard Room, 2 Queen Beds

Standard Room

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express & Suites Malone by IHG

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Prices for upcoming dates