Name: Mitsui Garden Hotel Ueno
Address: Taito-ku, Higashiueno 3-19-7, Higashiueno, Tokyo, Japan, Tokyo, Tokyo Prefecture, JP
Price range: US$114–US$427 per night
Rating: 8.53

What guests think

Mitsui Garden Hotel Ueno is praised for its excellent location directly by Ueno Station, making airport links and sightseeing easy, with many guests highlighting smooth luggage handling and generally helpful staff that support quick, straightforward stays.

Rooms are compact with limited storage, layouts range from functional to dated, and noise varies from quiet on higher or double-glazed rooms to traffic or train sounds on lower sides; Wi-Fi can be slow. Cleanliness is generally good, though several guests noted odors, dust or leftover items, and occasional bathroom mold. Breakfast and dining are mixed: many liked the morning spread and the on-site Italian restaurant, while the dining area can feel cramped and some found choices average. Overall, expect a practical base with compact rooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities are practical: coin laundry, vending machines and microwaves are available. Self check-in kiosks work for some but frustrate others, and the elevators can be slow.

Related guest reviews

10

Hoi Tak

1 Feb 2025

·

Stayed 1 night

Self check-in machine is great.

8

Ian

5 Nov 2024

·

Stayed 1 night

I've stayed here 3 times in the last 2 months. I find the check-in annoying. They have a staff standing around to help with machines you are suppsoied to use to check-in. Of all 3 times of trying the machine check in ... staff had to manually check me in. It's annoying. Otherwsie location is great, hotel is clean. I've stayed in many places in the area over the years and I think this is the most convenient. But that comes with a busy and small loby and and an often clogged building enterance with docile tourists. Would love a traditional check-in.

10

DESMOND

5 May 2025

·

Stayed 3 nights

Only 3 things needs improvement. 1) Toilet ventilation - The ventilation is very weak; the toilet floor and dri-fit clothes were still wet even after a night has passed. 2) Pillows - Pillows were half cotton and half beads, which makes it very uncomfortable to hug/lie on. 3) Lifts were awfully slow. There are only 2 lifts for 14 floors so be prepared to wait about 10 minutes. You can't use the stairs either because there is no exit at ground floor except for staff. Other than the above, the rest were excellent. Staff was very helpful and attentive. Complimentary water every day. Bed was clean (a little hard but that is just personal preference). Charging cables were provided (not the fast-charge kind). Quite a few hangers were available. Hairdryer was strong!

8

Bruce

1 Jun 2024

·

Stayed 4 nights

If you need a satisfactory hotel near Ueno Station, this does the job. Across the street from the Asakusa Gate. The area around the station on this side is nothing special, but you can easily get to other parts of Tokyo from here and it is convenient to Narita via the Skyliner. While everything in the hotel worked, everything also felt a little below par. Our room was small and unlike the other three hotels on this trip had no "eco-friendly" cleaning option. The hotel breakfast was OK, but served in a cramped space that occasionally generated queues. Staff were very good with adequate English.

10

Eiko

16 Aug 2023

·

Stayed 1 night

スタッフの対応が良く、気持ち良く滞在できました。ランドリーがあり、便利でした。

Translate

6

Kin Hung

29 Apr 2023

·

Stayed 6 nights

1. Wifi not working, needs an additional wifi router offered by hotel from reception. 2. Window blind not working, needs to ask for repair. 3. Hanging wire in bathroom not working, needs to ask for repair. Staff offered umbrellas when going out during rains outside, good service!

8

Lisa

30 Oct 2025

·

Stayed 4 nights

The room was nice and clean. It was spacious enough for two people with two carry-on luggage. There were laundry machines but the wash/dryer size is very limited and in limited quantities — 3 for the hotel.

8

PO MAN PAULMAN

22 May 2023

·

Stayed 3 nights

Lift waiting time was too long, and the dining area was too small

8

Kanyarat

7 Jan 2025

·

Stayed 2 nights

We stayed at double room. Room size is decent for hotel in Tokyo and equipped with basic amenities such as slippers, pyjama, tea & coffee, shower gel, shampoo and conditioner (no body lotion). Other amenities can be found at lobby. There are vending machines, microwave and laundry machine on 3 floors. You can check status of laundry machine on in room TV. Right opposite Ueno JR station and there is underground exit right next to hotel. There are many shops and convenient stores near by. Staffs are super friendly.

10

Yuzuki

15 Jul 2025

·

Stayed 1 night

First off, the location is super convenient! It’s located right outside of one of the station exits. Check-in and out is also very easy. One of the best things was, you can leave your luggage not only before check-in time but also after check-out (on the day of check out). It saves your time to hustle looking for lockers at the station. Room was not too big but decent for a hotel at the center of the city. Also you can choose their panda themed decorated rooms which seem to be more family friendly. Breakfast was great, staff are all nice as well:)

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Generally clean rooms and a well-kept property, but recurring reports cite odors, dust or leftover trash, and occasional bathroom mold or sewer smells. Housekeeping is otherwise consistent during stays.

Related guest reviews

6

Steve

11 Jun 2025

·

Stayed 1 night

Wasn’t a very good value. For the price we pay we expected a little better room. Very small room. Could’ve been cleaner. Found trash from the previous occupant.

8

CINDY

29 Apr 2025

·

Stayed 12 nights

There was a film of dust on the desk area in our room on the day we checked in which we had to wipe clean. But the the hotel did a good job of cleaning our room and providing fresh towels throughout the rest of our stay. There were also days when the carpet in the elevator needed vacuuming, but we understand that the hotel was also very busy with guests coming and going all day long.

8

Nancy

23 Mar 2023

·

Stayed 1 night

Good for one night as hotel is close to the train. Staff friendly and helpful. Kind of bare bones in services. Room was a little worn. Bathroom had a sewer smell.

8

Kazuki

19 Dec 2022

·

Stayed 19,341 nights

上野駅前で便利な立地で受付スタッフの対応も良い。部屋も都心にしては広く確保されていて快適でした。バストイレのタイルにはカビ汚れがあったのが残念。

Translate

6

Steven

9 Nov 2025

·

Stayed 7 nights

Smelled

6

ikuyo

21 Apr 2023

·

Stayed 1 night

部屋び入ると同時に、なんとも言えない匂い。タバコでもなく、古びた家具でもない。それを承知しているらしく、部屋には消臭スプレーがありました。

Translate

10

Michelle

7 Jun 2025

·

Stayed 3 nights

The pillows were not comfortable and sleep was disturbed because of this issue. Also the room needed vacuuming- there were store tag clippings all over the floor from the previous occupants. Finally the small table in the room needed a top to bottom wipe down.

8

Sai Hung

28 Aug 2024

·

Stayed 6 nights

整體上相當滿意唯獨厠所要加強清潔。

Translate

10

KAI CHEN

23 Jan 2026

·

Stayed 1 night

房間乾淨、設備齊全、床墊有維護在上野JR車站對面，離捷運也方便

Translate

10

Wan-ju Wang

1 Feb 2026

·

Stayed 2 nights

距離上野車站很近，地理環境很好。房間整齊乾淨，很棒

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are compact with limited storage; some layouts feel awkward or dated, though beds are comfortable. Noise varies by floor and aspect despite double glazing, and a few guests noted slow Wi-Fi or AC drafts.

Related guest reviews

10

Jens

25 Sept 2025

·

Stayed 6 nights

Super beliggenhed i nærheden af ueno station. Personalet var venligt og rummene forholdsvis rumlige for Tokyo

Translate

8

Michelle

8 Nov 2025

·

Stayed 1 night

staff is courtesous, room is small

6

Nick

1 Nov 2024

·

Stayed 2 nights

Great location. Very close to Ueno station. The staff are very helpful. The only problem we had is the space in the room. It is oddly designed with big desk around window and non factional big side table next to one side of the bed. The another side of bed is against the wall which is okay for one person. But for two people it is very difficult to get out. And there are no drawers at all. You just have to put everything on the huge table. The room is too small to open a mid sized suitcase. The bathroom is very nice though.

8

Anabell

29 Oct 2024

·

Stayed 6 nights

WiFi service is very slow but overall it is a very good hotel to stay at

6

Glenn

10 Oct 2024

·

Stayed 2 nights

Rooms are very small and dated. Nowhere in rm for two suitcases. Would not stay here again due to size of room.

6

Katarina

18 Oct 2025

·

Stayed 5 nights

Our room was quite small but functional- close to train station so it was easy to navigate and get to the other parts of Tokyo. Staff eager to help but not knowledgeable enough - we were getting conflicting information about luggage transfer. Other hotels organized luggage transfer with no issues and this hotel struggled with it

8

Lisa

30 Oct 2025

·

Stayed 4 nights

The room was nice and clean. It was spacious enough for two people with two carry-on luggage. There were laundry machines but the wash/dryer size is very limited and in limited quantities — 3 for the hotel.

8

SHUK FAN

7 Nov 2025

·

Stayed 6 nights

職員英文很好，不用擔心聽不懂。酒店出入十分方便，可以走地下通道或行人天橋坐鐵路或去阿美橫町附近逛街。唯一不好是隔音比較差，沒有開窗，但可能車路比較多，住9樓也會聽到救護車、宣傳車廣播等的聲音。

Translate

8

Dennis

15 Oct 2023

·

Stayed 1 night

Beds were nice, big and comfy. Rooms were fairly large by japanese standard. My only complaint was the air from the air duct hitting my face while lying on my bed. I couldn’t find a way to deflect it

10

??

11 Jun 2024

·

Stayed 1 night

いつも宿泊しています。上野は賑やかな場所ですが、ここは二重サッシでとても静かです。

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are friendly, polite and helpful, with convenient luggage storage and efficient check-in/out support. A few guests reported unhelpful responses or confusion over services like luggage transfer or mailing, and some dislike the automated check-in.

Related guest reviews

10

Madoka

19 Apr 2025

·

Stayed 1 night

One of the best in Japan! Great breakfast. Friendly, helpful staff. It’s a keeper!

8

Abelardo

28 Nov 2025

·

Stayed 4 nights

It was clean and staff were ok.

8

Lai Pung

3 Jul 2024

·

Stayed 3 nights

前台服務人員應變能力差，簡單到寄一個post Card佢都話唔可以幫你寄，都係我經過咁多間酒店之後第一間遇到呢個問題，基本上只有禮貌做自己嘢，不適協助客人。

Translate

10

Wing Yin

7 Dec 2025

·

Stayed 5 nights

Staff very nice and provide the good service

6

Katarina

18 Oct 2025

·

Stayed 5 nights

Our room was quite small but functional- close to train station so it was easy to navigate and get to the other parts of Tokyo. Staff eager to help but not knowledgeable enough - we were getting conflicting information about luggage transfer. Other hotels organized luggage transfer with no issues and this hotel struggled with it

10

Chenhao

2 Feb 2025

·

Stayed 1 night

櫃檯人員協助收送行李服務，而且回覆訊息也很即時，讓我們在旅程中減少了很多不確定性

Translate

8

Jei woo

19 Oct 2025

·

Stayed 3 nights

All staffs were willing to help.

10

Hidetoshi

13 Dec 2025

·

Stayed 2 nights

14階は騒音問題なし。スタッフ対応も凄く良かった。

Translate

8

SHUK FAN

7 Nov 2025

·

Stayed 6 nights

職員英文很好，不用擔心聽不懂。酒店出入十分方便，可以走地下通道或行人天橋坐鐵路或去阿美橫町附近逛街。唯一不好是隔音比較差，沒有開窗，但可能車路比較多，住9樓也會聽到救護車、宣傳車廣播等的聲音。

Translate

10

Yuzuki

15 Jul 2025

·

Stayed 1 night

First off, the location is super convenient! It’s located right outside of one of the station exits. Check-in and out is also very easy. One of the best things was, you can leave your luggage not only before check-in time but also after check-out (on the day of check out). It saves your time to hustle looking for lockers at the station. Room was not too big but decent for a hotel at the center of the city. Also you can choose their panda themed decorated rooms which seem to be more family friendly. Breakfast was great, staff are all nice as well:)

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Outstanding location across from Ueno Station with easy access to metro, Skyliner, Ueno Park, museums and shopping streets. Underground walkways and nearby eateries make transit and day trips simple.

Related guest reviews

10

Ming

20 Jan 2025

·

Stayed 2 nights

It is so convenient to go to Ueno station.

8

Yin Chung

27 Oct 2024

·

Stayed 1 night

極之方便的地點，附近食肆林立，鄰近地鐵和JR站

Translate

8

Santos

7 Nov 2024

·

Stayed 4 nights

Across from Ueno station. Easy access to restaurants there. Matsuzakaya dept store is a 10 min walk

10

Paul

26 May 2024

·

Stayed 5 nights

Great location for sightseeing, museums, access to trains and buses. Great local restaurants and services. Nice rooms, clean and friendly, helpful staff.

10

Sin-Ya

30 Nov 2023

·

Stayed 1 night

地點位置方便，附件買東西吃東西方便

Translate

10

Christopher Enrique

25 Nov 2025

·

Stayed 1 night

Muy accesible a 35 pasos de la estación de Ueno por la salida 1

Translate

10

KAI CHEN

23 Jan 2026

·

Stayed 1 night

房間乾淨、設備齊全、床墊有維護在上野JR車站對面，離捷運也方便

Translate

10

Wayne

31 Oct 2024

·

Stayed 3 nights

Perfect location near Ueno Station and walking distance to Kappabashi and Ueno Park, concert hall and museums

10

Wan-ju Wang

1 Feb 2026

·

Stayed 2 nights

距離上野車站很近，地理環境很好。房間整齊乾淨，很棒

Translate

10

Angus

9 Nov 2023

·

Stayed 1 night

very convenient place, very close to Uneo JR exit 1 and 2. Easy to pickup rental vehicle as toyota rent a car is just adjacent to the hotel, 30 seconds walk.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: many enjoyed it and the on-site Italian restaurant, while others found the selection average and the space small or crowded. An occasional complaint mentioned unfriendly breakfast service.

Related guest reviews

10

Samuel

17 Apr 2025

·

Stayed 5 nights

Very nice Hotel ! We really enjoyed the Italian restaurant for the breakfast!!

10

Rhonda

19 Sept 2023

·

Stayed 4 nights

Mitsui Garden Hotel was the perfect location for our Tokyo adventure! The hotel was comfortable for being small. The blackout shades made sleeping great. The accomodations were just right, as we did not spend much time in our room. The service by the staff was exemplary!!! The breakfast was very satisfying. The overall quality of the property was very good. Thank you for making our first Tokyo experience fantastic.

10

Myung Gue

19 Sept 2025

·

Stayed 5 nights

10 second walk to exit 1 - ueno station. Hotel restaurant - do try for dinner - excellent pasta i was very impressed Loved staying here and will stay here again my next visit.

8

Andrew

7 Jul 2025

·

Stayed 2 nights

very convenient to the Ueno station. It was a heavy rainy day and I managed to walk underground to the hotel without getting wet. Breakfast was a little too simple but satisfactory.

8

Bruce

1 Jun 2024

·

Stayed 4 nights

If you need a satisfactory hotel near Ueno Station, this does the job. Across the street from the Asakusa Gate. The area around the station on this side is nothing special, but you can easily get to other parts of Tokyo from here and it is convenient to Narita via the Skyliner. While everything in the hotel worked, everything also felt a little below par. Our room was small and unlike the other three hotels on this trip had no "eco-friendly" cleaning option. The hotel breakfast was OK, but served in a cramped space that occasionally generated queues. Staff were very good with adequate English.

10

Madoka

19 Apr 2025

·

Stayed 1 night

One of the best in Japan! Great breakfast. Friendly, helpful staff. It’s a keeper!

10

Diego

15 Oct 2023

·

Stayed 4 nights

Overall a fantastic hotel. Breakfast was a bit lackluster.

10

SUPING

8 Sept 2025

·

Stayed 2 nights

這次是商務行程，也是首次跟主管同行。由於主管個性孤僻不喜與同桌用早餐，因此有跟餐廳要求希望可以安排不同桌次，但...餐廳服務生態度立即變得很不友善...因此、有了不愉快的感覺。所以下次應該不會再利用這家飯店的早餐了。

Translate

6

David

17 Feb 2024

·

Stayed 8 nights

Daily breakfast is a bit boring for long stay and the room is small for the price.

8

cindy

17 Jan 2024

·

Stayed 3 nights

Very convenient location, pretty much walking distance to all I needed. The room was tiny but clean, friendly staff. Purchased breakfast, however, the selection was kind of limited.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $241	2 $330	3 $427
4 $243	5 $226	6 $197	7 $199	8 $232	9 $242	10 $392
11 $321	12 $209	13 $213	14 $238	15 $235	16 $303	17 $345
18 $292	19 $230	20 $230	21 $271	22 $263	23 $231	24 $309
25 $197	26 $278	27 $206	28 $218	29 $207	30 $256	31 $309

Mitsui Garden Hotel Ueno

About this property

Location

Room options

Standard , 1 Bed Double

Standard , 1 Bed Double , Panda Room

Superior , 2 Beds (+ Extra) , Panda Room

Standard , 1 Bed Queen

Superior , 1 Bed Queen

Standard , 2 Beds , Separate-Style

Standard , 2 Beds , Hollywood-Style

Standard , 1 Bed Queen , Panda Room

Superior, 2 Beds (+ Extra)

Superior , 1 Bed Queen , Panda Room

Run of House

Standard , 2 Beds , Hollywood-Style , Panda Room

Standard , 2 Beds , Separate-Style , Panda Room

Guest reviews of Mitsui Garden Hotel Ueno

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Mitsui Garden Hotel Ueno

Considering this hotel for your Tokyo trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22 $166	23 $114	24 $125	25 $285	26 $249
27 $160	28 $137	29 $174	30 $191