Name: Embassy Suites San Antonio Riverwalk-Downtown
Address: 125 E Houston St, San Antonio, Texas, United States of America, San Antonio, Texas, US
Price range: $156–$1,170 per night
Rating: 8.73

What guests think

At Embassy Suites San Antonio Riverwalk-Downtown, guests frequently praise the walkable River Walk location, spacious suites, and the complimentary breakfast with an omelet station and evening reception, while noting recurring issues with elevators, pricey valet-only parking, and occasional cleanliness lapses.

Many describe the rooms as spacious yet somewhat dated, with occasional AC, plumbing, or balcony-view frustrations and thin sofa beds. Service is often friendly and helpful, though housekeeping frequency and responsiveness vary. Facilities draw mixed feedback, including a small, sometimes chilly or cloudy pool and sporadic renovation or noise. Expect a convenient, family-friendly base with standout perks and some operational tradeoffs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities get mixed feedback: elevators are often out or slow, the pool is small and sometimes cloudy or unheated, and valet-only parking is expensive with occasional waits. Some note ongoing renovations.

Related guest reviews

10

Elizabeth

Aug 12, 2025

·

Stayed 4 nights

On site parking could be priced more economically.

4

Amy Jo

Aug 3, 2025

·

Stayed 2 nights

Couldn’t get more towels. No towels at the pool. No umbrellas or shaded areas to sit in. Pool was very cloudy. Elevators all broke at the same time and we had to carry our luggage down 5 flights of stairs and my husband has a broken back. Girl at check in was not very nice even with a complement. We have stayed at this hotel several times and really enjoyed it.. next trip we will be choosing a different one. Side note the bartenders at the Range were phenomenal.

2

Kaitlyn

Jul 26, 2025

·

Stayed 2 nights

Our bathroom soap dispenser screws were hanging out of the wall, the 3ft tall metal vent plate fell off the wall and onto me when I was adjusted the curtains, the pool was tiny, missing lots of water and very murky, and someone left a breakfast place + other food near the elevator and it sat there until at least 8pm when we saw it again. Do not recommend this hotel.

6

Kimberly

Jul 20, 2025

·

Stayed 4 nights

We booked this hotel because of the wonderful rating. The staff are wonderful but other areas of the hotel were ok. We had cold water our 1st night coming late from Schliterbahn. We had 2 rooms with 2 vehicles that were charged 55 a night for parking, which is fine if I didn't have to wait 20 mins to get my vehicle. Again valet guys were wonderful but the small driveway gets backed up very quickly, so 55 a night is not worth the price tag. Housekeeping never came by even though I called twice to the front desk who assured me they would be by. We were staying 4 nights, so service is needed for at least trash pick up. There is always a very long line for the elevators, we used the stairs since we were on the 2nd floor. The consistent good experience was breakfast, it was wonderful, the kitchen staff were amazing and kind. So overall ok, but we probably won't be back.

2

Jason

Jun 23, 2025

·

Stayed 3 nights

Elevator only 1 worked

6

Gerardo

Jun 15, 2025

·

Stayed 1 night

First time I have to much trouble in this Embassy. Hilton app never worked, room keys didn’t work either, swimming pool was dirty, only two elevators we’re working and it was a big line to use the elevators.

10

Charles

Jun 8, 2025

·

Stayed 5 nights

Valet parking too expensive

4

Billy

Mar 25, 2025

·

Stayed 2 nights

The breakfast was amazing, room was clean. Elevators were not working, only 2 running for 19 floors. Had to wait 30 to 45 minutes just for an elevator or use the stairs. Told front desk the door to the elevator was stuck and an elderly person in a wheelchair chair was stuck and trying to get out. Instead of trying to help all they said was we will call for maintenance. My husband stood in front of the checkin area for at least 10 minutes waiting to check in they did not offer to assist him, once I walked up they immediately asked if I needed help.

6

Shaun

Mar 12, 2025

·

Stayed 3 nights

The property overall was nice. The staff was great! They were doing some renovations which was fine and not disruptive. However, the elevator situation was terrible! Of the 4 main elevators, only 3 were working and they were also being used for construction purposes too. Elevator wait times were very long and on the day of our checkout my daughter and I had to wait over 20 minutes to get from our floor down to the lobby. The breakfast was free which was nice but the food was not great. The restaurant onsite was amazing though and so was the staff! Overall, I would recommend this hotel as long as the elevator situation gets worked out.

8

Maria

Mar 2, 2025

·

Stayed 1 night

It was great except for the broken elevators.

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Cleanliness

Cleanliness is inconsistent: many report clean, well-kept rooms, but recurring complaints cite moldy tubs, stray hairs, lingering odors, dirty carpets, and occasional pests.

Related guest reviews

2

Eva

Nov 30, 2025

·

Stayed 1 night

Overpriced, gave us a room that was not cleaned, hairs on the shower walls, holes on bathroom doors. Overcharged for valet parking which in my opinion should be a free service to customers who are already paying a high price for these dirty rooms. I will never use this hotel ever again...

10

Jamie

Nov 29, 2025

·

Stayed 1 night

Very clean and spacious room, friendly staff, and comfortable bedding

6

amarlissa t

Oct 11, 2025

·

Stayed 4 nights

Pros: Breakfast was good and had a lot of variety Good location Nice staff Resolution to issues Cons: We woke up to find a cockroach swimming in one of the cups we used the night before (see pic) Some of the towels that were changed on our last day smelled like cheese/cheetos and it lingered on our skin. Not sure if the towels were folded before drying out completely or if it was moldy.

6

Yumaira

Sep 23, 2025

·

Stayed 1 night

Overall the stay was not bad but not great. We found underwear in our view and the tub had mold which made things uncomfortable. The best part was the breakfast and the spread made a semi uncomfortable stay turn into an okay one.

4

Xavier

Aug 4, 2025

·

Stayed 1 night

Pillows were flat and uncomfortable. Restroom tub was filthy. Paint is peeling on the entrance door, a used sock was left behind, a used flossing stick was stuck on the living room curtain. AC wasn’t blowing cold air upon arrival and the tv remote wasn’t working due to a battery had exploded

6

JORGE A

May 5, 2025

·

Stayed 5 nights

BAD ROOM CLEANLINESS

6

VERÓNICA RIVERA

Sep 2, 2024

·

Stayed 3 nights

Tha carpet smell really bad.

6

Mykenz

Jul 16, 2024

·

Stayed 1 night

This property is need of some serious cleaning. I was actually disappointed to be an embassy. Mold in the bathroom, dusty appliances, trash not emptied in room. Old does not mean nasty!

2

Christopher

May 18, 2024

·

Stayed 2 nights

We told the mgr twice about the water that was filling up in the shower when we were taking shower due to the drain being clogged. Was never fixed.. Also, the hall way smelled like weed. When we told the property mgr about this he seemed not to worried. Ashamed of this property. We have stayed at plenty of Embassy suites but this one would not be recommended at all.

6

Jose

Feb 13, 2024

·

Stayed 2 nights

There was trash left in the room when we arrived. Additionally, there were small cockroaches around the room walls, bathroom and on the ceiling.

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Rooms

Suites are spacious and comfortable for families, but decor shows age and maintenance issues pop up (AC performance, plumbing, low water pressure, and sofa-bed comfort). Riverwalk views can be limited or obstructed, and Wi‑Fi reliability varies.

Related guest reviews

4

Sarah

Nov 29, 2025

·

Stayed 1 night

The balcony was near all a.c units and definitely not peaceful at all couldn't sit and enjoy the view or visit and chit chat. The toilet seat was loose being disabled thats not safe at all and i dont think our a.c unit was was working it was saying we had it at 63° but staying at 75 so it was hot.

10

Jamie

Nov 29, 2025

·

Stayed 1 night

Very clean and spacious room, friendly staff, and comfortable bedding

8

Tammy

Oct 24, 2025

·

Stayed 3 nights

The sofa and chairs in the room (we had a 2 bed/2 bath suite) was terribly uncomfortable. Beds were great. Breakfast had good choices but mixed fruit seemed to have old watermelon mixed with unripe cantaloupe and honeydew was ripe one day but not the next. Berries would be a great alternative. Egg station was very good. Lack of flavor options for coffee was a surprise.

10

Juan

Sep 8, 2025

·

Stayed 1 night

Great stay,but in the morning the shower had really low pressure before we checked out.

10

Miguel

Jul 21, 2025

·

Stayed 2 nights

Excellent as always. The rooms can use updating but overall it is a great place to stay. Location is perfect and excellent for families. We come to SA three times a year and have zero reasons to stay elsewhere. Corner suites are my favorites room.

8

Matthew

Jul 6, 2025

·

Stayed 3 nights

Everything was great aside from two things. The pool was not heated as mentioned in the property details. Lastly, the toilet in one of our rooms leaked and produced a mold smell, coupled with an extremely long, wait for the tank to refill.

6

Kevin

Jun 10, 2025

·

Stayed 1 night

paid extra for a riverwalk view. while "technically" was true it was an obstructed view and was extremly high up. i felt like i was lied to with this. dont pay extra. i was cheated

2

Donald

Apr 15, 2025

·

Stayed 2 nights

We booked a room that had a king bed in a bedroom and a pull-out couch in the living room. The description said it sleeps four people. When we got in the room all the couch cushions were on the floor chairs flipped upside down and all drawers open. We found out that they had not done their inspection on the room yet. I went down to the front desk to try to cancel our stay because of how outdated the furniture was in the room. and the pull-out couch had a very thin mattress. There's no way you can sleep anybody on that pull out couch. When we booked the hotel they showed pictures with a thick mattress on that couch. They also showed a very thick mattress in the bedroom. The bedroom mattress was not as thick as the picture and the pull out couch mattress was horrible.

8

Daniel

Feb 18, 2025

·

Stayed 1 night

Wife and I stayed here Sunday/Monday in mid-February. Had nice suite on 12th floor with 'view' of Riverwalk. I say 'view' rather sarcastically since there is a very narrow portion of the walk that snakes through the backyard of the hotel, surrounded by other high-rise buildings and alot of concrete. So while the 'view' wasn't ideal, we did have a nice balcony and the room was very quiet, clean, and comfortable during our one-night stay. There are some to-be-expected signs of wear-and-tear on the furniture and in the bathroom, but nothing out of the ordinary for an older facility. Staff was quite friendly and efficient, location was absolutely awesome for us (we attended an event about a block away at the Majestic Theatre), everything is pretty much within an easy walk. Property rates a solid '4' (would have gone to a '5' if not for the ongoing lobby construction mess and the previously-noted minor condition issues).

4

Isabel

Aug 7, 2024

·

Stayed 1 night

We were not able to connect to internet in our room. Called front desk and was told that android phones had issues in the hotel. Tried to connect my laptop and only network option was Hilton Honors, but, even though I'm a Hilton Honors member I could not connect. Called front desk and was told that I could not connect because I booked through Expedia. It would not give me option to purchase a day pass, which I do

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Service

Staff are widely described as friendly, helpful, and responsive, with quick resolutions for some issues. However, guests also report uneven housekeeping, occasional front-desk rudeness, and delays getting towels or support.

Related guest reviews

10

Janet H

Nov 6, 2025

·

Stayed 1 night

The staff was amazing very friendly it was a smooth check in and check out. Will stay here again

10

Ana

Aug 26, 2025

·

Stayed 1 night

One of the best experiences I have had while traveling. Staff were extremely friendly and helpful, i forgot a book and they saved it up front so I could stop by later to pick it up.

6

Armando

Aug 3, 2025

·

Stayed 1 night

Front desk needs improvement not very professional for this hotel. I have stayed at other Embassy Suites and have had very different experience. The check-in clerk not customer service friendly.

6

Kimberly

Jul 20, 2025

·

Stayed 4 nights

We booked this hotel because of the wonderful rating. The staff are wonderful but other areas of the hotel were ok. We had cold water our 1st night coming late from Schliterbahn. We had 2 rooms with 2 vehicles that were charged 55 a night for parking, which is fine if I didn't have to wait 20 mins to get my vehicle. Again valet guys were wonderful but the small driveway gets backed up very quickly, so 55 a night is not worth the price tag. Housekeeping never came by even though I called twice to the front desk who assured me they would be by. We were staying 4 nights, so service is needed for at least trash pick up. There is always a very long line for the elevators, we used the stairs since we were on the 2nd floor. The consistent good experience was breakfast, it was wonderful, the kitchen staff were amazing and kind. So overall ok, but we probably won't be back.

8

Yvonne

Jul 14, 2025

·

Stayed 6 nights

First, let me say the location of this property is perfect — right on the Riverwalk, with easy access to everything. The hotel itself is clean, and the staff at both the evening reception and morning breakfast were extremely friendly and welcoming! That said, I did want to share one disappointment during my stay. The level of housekeeping service fell below expectations. I checked in on a Tuesday and checked out the following Monday. During that time, my room was only serviced twice, and both times required me to specifically request it — once having to follow up with the housekeeping manager directly. Specifically: • Wednesday, I left the room around 10 a.m., removed the privacy sign, and returned at 4 p.m. to find the room untouched. • Thursday, I proactively requested at the front desk that my room be cleaned before heading out at 10:30 a.m. Again, upon return, it had not been serviced, and I had to speak with the housekeeping manager to have it addressed. As a regular Hilton member, I’ve come to expect a higher level of service and attention to detail, and this experience was a bit disappointing. I appreciate you taking this feedback into consideration, as I do enjoy staying at Hilton properties and hope to see improvements at this location in the future.

10

Bernittae

Mar 5, 2025

·

Stayed 3 nights

The staff was very friendly and helpful.

8

Dara

Jan 7, 2025

·

Stayed 1 night

I traveled for business to this Embassy and found the staff incredibly helpful. We had an issue with the AC not blowing or cooling and were switched with no problem to another room. Roxy, down at the front desk was amazing!

10

kevin

Dec 27, 2024

·

Stayed 2 nights

Staff making every effort to accomodate my needs and preferences. Peaceful and quiet. Well constructed to minimize noise from other guest and outdoors. Privacy.

8

Yamile

Oct 6, 2024

·

Stayed 2 nights

The property was great and very clean. I do have a complaint about staff. Specifically Gilbert. He was rude, condescending, and an all around nasty. He did not want to make a room available even though there were plenty of rooms. We had a wedding to get ready for and even at one point said “well we won’t have anything until after tomorrow.” Finally, his manager came and took care of us. 5 stars for the hotel. 0 stars for Gilbert and his customer service.

10

Beatriz

Mar 17, 2024

·

Stayed 3 nights

Our staying at the property was very nice, Bryan the front desk manager helped us with the issue we had with our room, he gives us a nicer room and was very helpful. The housekeeping staff Ana she was very nice and cleaned out our rooms really nice and very clean. I loved our staying and we looking forward to come back again soon to this property.

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Location

Right on the River Walk and walkable to the Alamo, restaurants, and theaters; many find the area convenient and generally quiet. Some mention traffic or parking-lot noise depending on room outlook.

Related guest reviews

10

Jennifer

Nov 24, 2025

·

Stayed 5 nights

The room was clean and it was great to have parking options and the riverwalk right outside the door.

10

Vicky

Nov 24, 2025

·

Stayed 2 nights

Room was spotless, hotel well maintained and location perfect. Highly recommend.

10

Kenia

Jul 3, 2025

·

Stayed 1 night

Great location on the riverwalk.

10

Derrick

Jun 28, 2025

·

Stayed 1 night

Great location

8

Nicole

May 27, 2025

·

Stayed 3 nights

Staff are extremely nice! The king rooms were very big with living room separate from bedroom. Many dining options at the street level. Riverwalk level you need to walk about 10-15 mins before you reach restaurants.

8

Luis

Apr 24, 2025

·

Stayed 1 night

Great location right on the Riverwalk, close to shopping, dining and sightseeing. Very convenient.

8

Daniel

Feb 18, 2025

·

Stayed 1 night

Wife and I stayed here Sunday/Monday in mid-February. Had nice suite on 12th floor with 'view' of Riverwalk. I say 'view' rather sarcastically since there is a very narrow portion of the walk that snakes through the backyard of the hotel, surrounded by other high-rise buildings and alot of concrete. So while the 'view' wasn't ideal, we did have a nice balcony and the room was very quiet, clean, and comfortable during our one-night stay. There are some to-be-expected signs of wear-and-tear on the furniture and in the bathroom, but nothing out of the ordinary for an older facility. Staff was quite friendly and efficient, location was absolutely awesome for us (we attended an event about a block away at the Majestic Theatre), everything is pretty much within an easy walk. Property rates a solid '4' (would have gone to a '5' if not for the ongoing lobby construction mess and the previously-noted minor condition issues).

10

Tammie

Feb 7, 2025

·

Stayed 2 nights

The staff was very friendly, Gave us free wifi, and always helpful with questions. The location was the perfect walking distance to the main attractions. it was in a quiet area, but right on the river, and places to go eat and sightsee right out of the front door. Clean, and well kept.

10

Jeffrey

Jan 13, 2025

·

Stayed 1 night

The Embassy Suites at the San Antonio Riverwalk has - just like that - become my favorite hotel in San Antonio! The suite where we stayed was very spacious, and the check-in staff moved us up to a top floor in honor of our very special occasion. I also took a walk outside the property and was instantly greeted with of the finest restaurants in the city --and all of this was mere steps away from the historic Majestic Theatre... Didn't know that so much concentrated quality was so close by. I'm going to plan to return!

10

Marcel I

Aug 30, 2024

·

Stayed 1 night

The Hilton is downtown, giving us easy access to the Riverwalk, which was our destination.

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Dining

Breakfast earns strong praise for variety and the made‑to‑order omelet station, and the evening reception with free drinks is a popular perk. A few report cold items or limited snacks, while the on‑site restaurant gets positive mentions.

Related guest reviews

10

Gregory

Nov 27, 2025

·

Stayed 1 night

Our experience was excellent! The room was clean and the bed was very comfortable. The breakfast was amazing. Even offered gluten free options. I would recommend the Embassy Suites in downtown San Antonio without hesitation.

10

James

Nov 17, 2025

·

Stayed 1 night

The room was spacious and clean. Complimentary full breakfast was excellent, an unexpected surprise.

8

Tammy

Oct 24, 2025

·

Stayed 3 nights

The sofa and chairs in the room (we had a 2 bed/2 bath suite) was terribly uncomfortable. Beds were great. Breakfast had good choices but mixed fruit seemed to have old watermelon mixed with unripe cantaloupe and honeydew was ripe one day but not the next. Berries would be a great alternative. Egg station was very good. Lack of flavor options for coffee was a surprise.

10

Jerry

Aug 11, 2025

·

Stayed 2 nights

Great breakfast and happy hour options. The location and proximity to restaurants are ideal.

10

Heather

Jul 15, 2025

·

Stayed 4 nights

Embassy suites was wonderful. I will definitely make this my go to hotel for San Antonio trips in the future. They are very responsive to your needs. They have a fantastic breakfast (including and omelet bar!) and an evening reception with snacks and drinks. We all had a wonderful time and with a large group having the 'suite' style (separate living room for pull out couch) was perfect.

10

Cinthia

Jun 22, 2025

·

Stayed 2 nights

Our favorite hotel, great breakfast and great happy hour!

10

Elizabeth

Apr 21, 2025

·

Stayed 2 nights

Great breakfast buffet and evening reception. 2 complimentary alcoholic drinks per person between 5:30-7:30 was a great treat as well.

10

Edgar

Apr 13, 2025

·

Stayed 3 nights

Slightly older building but well maintained... Staff was EXCELLENT! Daily afternoon reception was much appreciated...

10

Joanna

Jan 22, 2025

·

Stayed 2 nights

Our first trip to San Antonio was great!!! Breakfast was delicious , the evening snacks were great too. Staff was very friendly.

6

Carl

Jan 7, 2024

·

Stayed 3 nights

We had stayed at this hotel three years ago. We returned because we considered this Embassy Suites to be one of the best we'd experienced. We frequent this chain because of its ability to accommodate couples with children. This time was very different. The property in and of itself is well maintained, and staff are friendly and helpful. The disappointments were the manager's reception, the breakfast, and housekeeping. During our previous trip, we experienced unlimited alcoholic drinks and an appetizer spread so extensive that it passed as a meal. This time we were limited to two complimentary drinks, and appetizers were a variety of Chex mixes. Some cheese and crackers were available, a few vegetables, but not every evening and not replenished to keep up with the crowd. Breakfast foods were mostly cold. Perhaps the buffet steam table is not used or just not working, but the food was cold. The second and third day I went to the omelet bar. I knew it would be hot because I watched the chef make it. It was delicious! But everything else was cold. Our first night we found no linens for the pullout couch. It took over 30 minutes to get them to us. I had to ask for more glasses in our room, and these were not supplied on a daily basis without my asking. We ran out of soft soap in the shower on the second day, the third day it was still empty. Worst was finding ants in the room, which I reported. Things happen, places change. It's just not the excellent hotel it was. It's average.

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Month	Average price
January	$178
February	$268
March	$233
April	$261
May	$192
June	$215
July	$185
August	$179
September	$188
October	$225
November	$177
December	$210

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $270	15 $297	16 $297	17 $177	18 $186	19 $189
20 $167	21 $242	22 $210	23 $293	24 $196	25 $259	26 $208
27 $185	28 $190	29 $238	30 $203

Su	Mo	Tu	We	Th	Fr	Sa
				1 $275	2 $194	3 $183
4 $382	5 $995	6 $381	7 $595	8 $472	9 $248	10 $281
11 $156	12 $193	13 $192	14 $1,170	15 $222	16 $314	17 $219
18 $161	19 $201	20 $203	21 $322	22 $366	23 $393	24 $452
25 $345	26 $225	27 $202	28 $195	29 $204	30 $202	31 $251

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Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds, Accessible

Suite, 1 King Bed

Standard Studio Suite

Suite, 1 King Bed, Accessible

Room, Accessible

Suite, Accessible

Room, 2 Queen Beds, Accessible

Suite, Two Queen Beds, Accessible

2 Queen Beds Corner Suite

2 Bedroom 2 Bath Suite

2 Bedroom 2 Bath Suite Rvrview

2 Queen Rvrview

1 King Rvrview

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Embassy Suites San Antonio Riverwalk-Downtown

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