Name: Hampton Inn & Suites San Antonio/Northeast I-35
Address: 6718 N Interstate 35, Park Village, San Antonio, Texas, United States of America, San Antonio, Bexar County, US
Price range: $102–$196 per night
Rating: 7.83

What guests think

At Hampton Inn & Suites San Antonio/Northeast I-35, travelers describe friendly staff and a generally good breakfast, but ongoing renovations, a frequently inoperable hot tub, and inconsistent room and facility upkeep create a mixed experience.

Rooms range from comfortable and spacious to noisy, with several reviews citing highway and train noise and thin walls. Facilities are mixed, with an indoor pool appreciated by some, but reports of gym equipment not working, limited parking, and a slow elevator. The location provides easy freeway access and proximity to Fort Sam Houston National Cemetery, though some guests felt the surrounding area was sketchy. Expect a convenient stay tempered by variable room conditions and mixed facilities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Renovations are ongoing, and many guests report the hot tub out of order; feedback on the indoor pool is mixed, and some note gym equipment not working, limited parking, and a slow elevator.

Related guest reviews

6

Lori

Oct 31, 2025

·

Stayed 2 nights

There is remodeling going on. Looks very squetchy nothing works everything is out of order in the gym and hot tub was also not working

4

Wavel

Mar 22, 2024

·

Stayed 1 night

We specifically booked this hotel because it had a hot tub option, we even called ahead of time to ensure it was working. Then we arrive and it was not working. We also lost power for about 2 hours during our stay. The free breakfast a complete let down as well. We simply left to get our own.

2

misty

Jun 7, 2024

·

Stayed 1 night

Hot tub didn’t work, room and halls smelled terrible like backed up sewer. Had a hide away bed but front desk didn’t have additional bedding or pillows. Asked for 2 towels since the room only had 2 and the front desk person was terrible to us and others in line ahead of us. Tried to order food for delivery and was told it’s unsafe to deliver there and paid $138 for the night. GM refuses to call customers back that have issues.

2

Patricia

Oct 7, 2025

·

Stayed 4 nights

Hot tub was cold. Breakfast was decent. Facility was poor condition

6

Barbara

Apr 21, 2023

·

Stayed 1 night

The front desk ladies were very kind and helpful. What we did not like is the bathroom. Overall, it needed a very good cleaning. The little drain circle in the sick was so gross. The floor around the tub was lined with heavy dust/dirt. The carpeting in the outside hallway is buckled and looks tired. Only one elevator was working and it was very slow. Usually we like Hampton Inn, but we would never stay at this one again.

6

REBECCA

Sep 1, 2025

·

Stayed 1 night

Limited parking...and was told no for late check out at 12pm instead of 11 am 😞

6

Angela

May 31, 2024

·

Stayed 2 nights

Pool was horrible. It look dirty and not well maintained. I stayed here to use the pool during part of our stay and wanted to give my son who’s in the army and hasn’t swam in months a fun opportunity to swim but the pool needed general maintenance e and a significant cleaning. The room was nice with good amenities (fridge, microwave) but the hairdryer was not very powerful. Bed and linens were comfortable. Staff were friendly enough but one gave us a little eye-roll when we asked for a late check out due to flight times. She gave us 30 extra minutes (not helpful at all). They had tons of availability and it was Monday - so I don’t believe they really needed the room and we would have even paid a fee if needed.

10

Yvonne

Apr 14, 2024

·

Stayed 1 night

Check-in was fast, easy and smooth. Room was clean. Parking sucked as it was full and some vehicles just dont know how to park.

10

Kim

Jun 25, 2024

·

Stayed 4 nights

This Hampton Inn was clean, very quiet, and the room was dark. I really enjoyed that. The only issue was the hot tub did not work while we were there. I would gladly stay there again.

4

Granville

Aug 10, 2025

·

Stayed 1 night

The hotel is currently being rennovated. The 3rd floor, which was the floor of my room, was an absolute mess with debris and construction materials stacked in the hallway. I have pictures of the mess, and I would like a substantial or full refund for the poor current condition of the hotel.

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Cleanliness

Cleanliness is mixed: while several guests found rooms very clean, multiple reviews cite dirty or used linens, strong odors, stains, and occasional mold; a few mention pests.

Related guest reviews

2

Fabian

Jun 16, 2025

·

Stayed 1 night

Found BLOOD on my sheets , no accommodation either !

4

Anthony

Apr 19, 2024

·

Stayed 1 night

Overall not a bad stay. My only issue was that I got a room that had bedbugs. This resulted in me having to discard a bunch of my stuff and taking a bunch of steps to keep from infesting my home upon return. The staff did come in and take it serious when reported. GM also gave me a refund but it sucked either way. If not for this inconvenience I would of rated a lot higher.

8

Jamie

Oct 30, 2024

·

Stayed 1 night

It is convenient to Fort Sam Houston National Cemetary. The staff was excellent. The room was filthy. The carpet, drapery and couch was stained and gross.

4

Heather

Apr 11, 2024

·

Stayed 2 nights

Needs major updating. Lobby couches filthy. Mold on bathroom ceiling. Just felt dirty.

6

Lauren

Mar 19, 2023

·

Stayed 1 night

Staff was friendly and greeted us upon check in, area is not as nice or safe as advertised, room was meh, bathroom had a lot of mold/mildew, AC worked mediocre, bed was extremely uncomfortable (hard and wire spring feeling), all night party allowed a few doors down with loud guests and music.

2

Carla

Apr 12, 2025

·

Stayed 2 nights

This property was smelly, dirty, felt damp and not in a good location. I felt unsafe.The remotes to the outdated tv did not work neither did the phones. I Advise the staff who came and sprayed room refresher that was dove body spray. Under the circumstance we had to leave. The hotel would not allow us to cancel our next day reservations nor provide a refund. We gathered our things and left.

10

Michele

Oct 14, 2024

·

Stayed 1 night

Everything was great, the only thing was the sheets were dirty, when I paid down, it smelled like perfume and i smelled the sheets and they were definitely used, but the bed was made. They're was hair in the tub, but the front desk quickly brought us new sheets. Everything else was great

2

Maria

Apr 17, 2025

·

Stayed 2 nights

Dirty facility

2

Christine

Feb 9, 2025

·

Stayed 3 nights

Upon arrival and getting checked i to our room, we found the room dirty, dirty brown stains on the couch, dirty bedspread. Decided to pull the sheets back on the bed inly to find hair in the bed, and dirty sheets. Went and talked to the manager and requested a refund so we could go look for another hotel only to have him tell us we would lose our money for the first nigh because we entered the room and now it was considered dirty. I told him it was dirty to begin with! Never ever will I stay at this or another Hampton Inn.

6

Sherri

Nov 3, 2023

·

Stayed 1 night

Looked like maybe room was quickly straightened before we arrived. There was a cockroach in shower.

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Rooms

Rooms range from comfortable and spacious to noisy, with several complaints about highway/train noise and thin walls, plus some reports of HVAC or fixture issues and hard mattresses.

Related guest reviews

4

Truong

Dec 19, 2022

·

Stayed 19,344 nights

The room we had faced the interstate highway. It was not well soundproofed and it was really noisy. The ac unit was defective as well and would shut down the heating once the temperature reached without turning back on when temperatures drop leading in very cold temperatures during the night. I had to wake several times at night to turn it back on.

6

Jason

Nov 12, 2024

·

Stayed 1 night

Lamps in the room were all broken.

10

Angelita

Dec 30, 2024

·

Stayed 1 night

We stayed in a suite so it was roomy. It was clean.

8

Brandi

Mar 20, 2023

·

Stayed 2 nights

Clean, the indoor heated pool and jacuzzi were a huge hit! Staff was super nice, great location! Everything perfect except the beds, they need new mattresses, super hard. I would stay here again, but I would bring an egg crate topper!

8

Sally

Oct 9, 2023

·

Stayed 1 night

Room is very nice but the bed for us was uncomfortable. We don't mind a firm bed but this bed was hard. My husband said he didn't sleep well. Other than that this place was alright for the night.

10

Kristina

Feb 25, 2024

·

Stayed 2 nights

Decent stay for the price! Walls are super thin, interior and exterior! Hot Tub was out of order.

8

Fernando

Dec 17, 2024

·

Stayed 2 nights

The room faced the highway and between cars and trains it was difficult to sleep. The heater and the fridge were noisy. It would be nice to have one bottle of water in the room. It was conveniently located for me during this trip.

10

Yolonda

Oct 29, 2024

·

Stayed 2 nights

All good but beds were very uncomfortable

4

Tracey

Mar 2, 2025

·

Stayed 2 nights

We had a room facing the freeway and railroad. It was VERY loud. Toilet ran, shower controls were not intuitive, shower spout was barely hanging on.

4

Brent

Nov 20, 2024

·

Stayed 1 night

Our door frame to our room was busted and when you put the key in to open the door it still wouldn’t open because the door was stuck in the frame. So you had to crash into the door like you were trying to break in to get it open.

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Service

Staff are often described as friendly with quick check-in, but there are recurring complaints about check-in delays, unresponsive management, and inconsistent handling of keys, towels, and fees.

Related guest reviews

10

Kristie

Apr 19, 2023

·

Stayed 1 night

Checkin was very easy, hotel is clean and good location. Needed to be close to Ft. Sam, very easy access. Staff is friendly and hotel is quiet. Glad I made this choice especially traveling solo.

8

Phil

Oct 30, 2025

·

Stayed 2 nights

Friendly staff. Nice clean, quiet room

10

Angelica

Apr 17, 2023

·

Stayed 1 night

Very quick check in, enjoyed the stay. I loved the room.

2

Jaila

Aug 11, 2025

·

Stayed 1 night

terrible front desk, safety issues with room. Before, I left the hotel they knew the issues I had and I told them I was unhappy. Not one time did they offer to correct, lady just said OK. After I left hotel, I called back to speak to a manager to voice my issues again and possibly come to a resolution. Each time I called and asked for a manager I was sent to a voicemail that was full unable to take my message. Now I made a formal complaint via email to guest services Hilton. Everyone's experience is different and if my issue would have been resolved that day I would be writing a different review.

6

Deborah

Apr 24, 2024

·

Stayed 3 nights

The hotel was clean and the suite was convenient. We had trouble with keys. They kept going out and when my daughter asked for a new one they refused needing an ID. We were locked out a few times. Also we asked for new towels and they said they were all dirty. That was a first for me.

2

Joe

Jun 18, 2023

·

Stayed 1 night

When we arrive the front desk person decided they didn’t want to be at work anymore. There was a security guard trying to figure out how to check guests in, but didn’t have the log in information or the training. The GM was contacted several times in order to resolve the issue(s), and he never responded. We were never checked in.

4

Cynthia

Jul 23, 2025

·

Stayed 1 night

What I didn’t like was not being able to check when I got to Hampton at 3 o’clock. None of the rooms were ready and we sat in the lobby for an hour. There were four others waiting also. Two of them left and went to another

10

Yvonne

Apr 14, 2024

·

Stayed 1 night

Check-in was fast, easy and smooth. Room was clean. Parking sucked as it was full and some vehicles just dont know how to park.

10

Mary

Feb 3, 2025

·

Stayed 1 night

The facility was immaculate. My room was exactly what I requested and very clean. The receptionist was professional and Welcoming and Friendly. The breakfast was delicious 😋. Excellent!!!

10

DONALD

Mar 25, 2024

·

Stayed 1 night

Very helpful and attentive staff.

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Location

The location offers easy freeway access and proximity to Fort Sam Houston National Cemetery, though several guests felt the surrounding area was sketchy and noted noise from nearby highways and trains.

Related guest reviews

10

Kristie

Apr 19, 2023

·

Stayed 1 night

Checkin was very easy, hotel is clean and good location. Needed to be close to Ft. Sam, very easy access. Staff is friendly and hotel is quiet. Glad I made this choice especially traveling solo.

10

April

Sep 7, 2023

·

Stayed 1 night

A lot of homeless people around the whole neighborhood I guess it’s just bad in general in San Antonio for homeless people in that city.

10

Tommie

Dec 25, 2022

·

Stayed 1 night

Easy to find off the freeway. Everything was great from checking in and good overnight stay. If in this area again I will stay here.

8

Jamie

Oct 30, 2024

·

Stayed 1 night

It is convenient to Fort Sam Houston National Cemetary. The staff was excellent. The room was filthy. The carpet, drapery and couch was stained and gross.

6

Barry

Apr 1, 2024

·

Stayed 1 night

Easy access. Next to I-10 freeway and a very busy frieght railway with multiple road crossings requiring warning blasts.

8

Fernando

Dec 17, 2024

·

Stayed 2 nights

The room faced the highway and between cars and trains it was difficult to sleep. The heater and the fridge were noisy. It would be nice to have one bottle of water in the room. It was conveniently located for me during this trip.

4

Tracey

Mar 2, 2025

·

Stayed 2 nights

We had a room facing the freeway and railroad. It was VERY loud. Toilet ran, shower controls were not intuitive, shower spout was barely hanging on.

2

Carla

Apr 12, 2025

·

Stayed 2 nights

This property was smelly, dirty, felt damp and not in a good location. I felt unsafe.The remotes to the outdated tv did not work neither did the phones. I Advise the staff who came and sprayed room refresher that was dove body spray. Under the circumstance we had to leave. The hotel would not allow us to cancel our next day reservations nor provide a refund. We gathered our things and left.

8

Marcie

Feb 23, 2024

·

Stayed 1 night

It was good. Didn’t know it was the bad part of town. Kept seeing patrol cars and when checking in there was a man that kept walking around the parking lot. Kinda sketchy.

6

Johnny

Mar 27, 2025

·

Stayed 1 night

Easy to find off the freeway. Room was clean. Breakfast was good.

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Dining

Breakfast is frequently praised as hot and good with decent variety and coffee, though a few guests found it basic or disappointing.

Related guest reviews

4

Wavel

Mar 22, 2024

·

Stayed 1 night

We specifically booked this hotel because it had a hot tub option, we even called ahead of time to ensure it was working. Then we arrive and it was not working. We also lost power for about 2 hours during our stay. The free breakfast a complete let down as well. We simply left to get our own.

8

gilberto

Apr 15, 2024

·

Stayed 1 night

This was my second time I stayed there and room 221 was nice! The AC was working great! The pool was also nice, however I didn’t feel the AC was working there? The breakfast was good and great coffee! Will stay there again!

6

Marisa

Sep 18, 2024

·

Stayed 1 night

The water in our shower was not hot. Room 211 beds to be discounted because there is no view from the window. All you see is a concrete slab! For $150 a night, it’s a bit excessive for the view. Breakfast was nothing more that basic items. No bananas, orange juice was watered down.

10

America

Mar 12, 2024

·

Stayed 1 night

Great staff, great breakfast and very clean.

10

Jungeun

Feb 3, 2025

·

Stayed 1 night

The staff was very kindly and room was clean, beds were comfortable. Continental breakfast was excellent. Definitely I'll be back here. Thank you!

10

Monica

Sep 26, 2025

·

Stayed 3 nights

I felt this hotel met my needs. The staff were very nice and we had a nice quiet room. The hotel is doing some renovating, but that didn't bother us. They have a very nice breakfast and the chef is very nice. I would use this hotel again.

10

Robert

Jan 20, 2025

·

Stayed 2 nights

I only stayed 2 nights but the accommodations and staff were great. The breakfast was very good with a nice variety. I was happy with my choice to stay at Hampton inn!

10

amanda

Jul 6, 2025

·

Stayed 1 night

Very clean, friendly. Good breakfast

10

Mary

Feb 3, 2025

·

Stayed 1 night

The facility was immaculate. My room was exactly what I requested and very clean. The receptionist was professional and Welcoming and Friendly. The breakfast was delicious 😋. Excellent!!!

10

Sydney

Sep 17, 2023

·

Stayed 1 night

My daughter and I stayed together for one night and absolutely made the most of the pool and hot tub, spending a couple hours in the evening and the morning. It was wonderful! And the breakfast buffet was the bomb!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$95
February	$140
March	$114
April	$111
May	$107
June	$106
July	$121
August	$105
September	$114
October	$116
November	$98
December	$95

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $167	15 $189	16 $180	17 $143	18 $141	19 $132
20 $108	21 $157	22 $196	23	24 $130	25 $141	26 $119
27 $107	28 $150	29 $164	30 $127

Su	Mo	Tu	We	Th	Fr	Sa
				1 $119	2 $119	3 $119
4 $102	5 $126	6 $130	7 $136	8 $138	9 $127	10 $126
11 $102	12 $120	13 $119	14 $116	15 $122	16 $119	17 $119
18 $116	19	20 $127	21	22 $120	23 $119	24 $128
25 $123	26 $125	27	28	29 $130	30 $120	31 $124

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible, Bathtub

Studio, 2 Queen Beds

Room, 1 King Bed, Accessible

Room, 2 Queen Beds

Room

Studio, Accessible

Studio, 1 King Bed, Accessible

Studio, 1 King Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn & Suites San Antonio/Northeast I-35

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Prices for upcoming dates