Best Western Plus Villa Saint Antoine Hotel & Spa

Great service from the night auditor. Nice breakfast.

We had two deluxe rooms and in one room the bathroom sliding door did not work - no staff to fix as weekend. We had stayed the previous evening and left our luggage as had to change rooms but the staff did not say there was an event happening in the town that meant to getting to the hotel was almost impossible if we had been warned could have done things differently. No space restaurant and for a family of seven with one of us with a broken foot absolutely useless in helping us find a solution. Check in staff are the first thing you come across in a hotel in this one they are dreadful. Beds are comfy and showers were good. Can't think of anything else positive about the whole experience and sincerely hope we never have to revisit this hotel or this town. We paid 567euros for the two rooms and no offer of a slight reduction for the door to bathroom not working - for a four star hotel the staff need lessons on how to make a customer feel valued and if this is how Best Western operate I won't be staying in another.

The check in was the worst I have ever had, we arrived early and had lunch at the hotel and were told by one person we could check in at 3pm which when we tried to were told no - come back at 4pm. we went to visit family the reason for our visit - returned to be told the room still not ready and wait in the salon which we did they would come and tell us - they didn't. No wish to help or make up for the mess of check in. The bed was comfy our room was meant to be a river view and unless you are hanging out of the window you can't see the river. No point in complaining staff do not care one bit about customers. Restaurant and bar staff were much more helpful.

Beautiful location and very walkable to all sights within Clisson. We had trouble navigating a street and parking and the front desk staff were kind and helpful. Highly recommend a stay here.

Cutting things to the bone in terms of costs