Name: Fairfield Inn & Suites by Marriott Ottawa Starved Rock Area
Address: 3000 Fairfield Lane, Ottawa, Illinois, United States of America, Ottawa, Illinois, US
Price range: $145–$216 per night
Rating: 8.45

What guests think

At Fairfield Inn & Suites by Marriott Ottawa Starved Rock Area, guests praise friendly staff, comfortable beds, and a convenient location near I-80 and Starved Rock while noting inconsistent cleanliness, a small pool, and hot tub closures or cleanliness issues.

Breakfast and its attendants receive frequent praise, though some found options limited, processed, or missing items. Rooms are generally quiet, but some felt small or dated, and a few reported Wi-Fi/TV outages, noisy A/C, shower problems, or no hot water. Overall, expect a straightforward stay suited to Starved Rock trips, though some amenities may be unavailable at times.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool is small and the hot tub is repeatedly reported as closed, unclean, or with heater issues; the gym is adequate and the property is pet friendly. Some guests also noted limited on-site amenities.

Related guest reviews

4

Amily

Jan 3, 2024

·

Stayed 1 night

First off pool wasn’t working rather heaters wasn’t, we weeee told we could still use it being 30 outside wasn’t gonna happen. It was murky and were fluids with hair floating on top of pool so that was an extra no. Room had food pieces under bed room apparently wasn’t vacuumed, ac unit made vibration noises all night, and smells so we checked air filter and that’s why looks like it hasn’t been cleaned in a year. Bathroom was ok sink faucet you couldn’t barely turn on. And on top of that we had a pet and non refundable $50 deposit I assure you my dog was cleaner than the previous people who have stayed in that room. Breakfast attendant was amazing, cheerful and did a great job. Breakfast food was pretty good. All in all $170 for a night in a king bed room for the level of quality not worth it all. Next time we will keep driving and stay in another city.

6

Brandon

Jun 22, 2024

·

Stayed 1 night

Overall we had a nice stay, the staff was extremely friendly and helpful. The room had a weird odor, I am guessing possible from new carpet. The beds were comfortable and the room was clean. The pool is pretty small and was super warm. The hot tub was also out of service. Breakfast left a little to be desired, very institutionalized style food.

8

Danielle

Apr 1, 2023

·

Stayed 2 nights

I felt like for the prize there could have been more to choose from!Pool was small no vending no bar no restaurant and breakfast could be better wasn't very good!When im spending almost 200 a night I expect excellence!The breakfast lady was wonderful though!

10

Satish

Jun 8, 2023

·

Stayed 1 night

Helpful staff. Pleasing to family with kids. Pool and hot tub, albeit pool is tiny and hot tub was not clean.

6

TIMOTHY

Jan 15, 2024

·

Stayed 1 night

Hot tub was down ad pool had no heater

10

John

Jun 16, 2023

·

Stayed 2 nights

Staff friendly and prompt. Great condition hotel, pet friendly, and FREE breakfast

10

david

Jul 29, 2025

·

Stayed 1 night

We used the pool , tub, and gym! All adequate! We also left a pillow there and they contacted us about arrangements to get it!

6

Janelle

Jul 10, 2025

·

Stayed 1 night

Room was not what we paid for - had 1 bed for 3 people instead of the 2 we were supposed to get. Guy at desk was good about it, but no other room to give us, so my brother, 48 years old, slept on a blanket on the floor. Tried to hit the hot tub, it was green. So didn’t do that. Breakfast had no meat available.

8

Renee

May 14, 2024

·

Stayed 3 nights

The hotel is close to the highway for ease of finding it. Lots of places to eat in the area. Our shower didn't have a lot of pressure but was definitely hot enough ( no temperature issues) Hot tub was down. It would have felt awesome after our days of hiking. Would definitely stay again if in the area.

10

Tracy

Jul 27, 2025

·

Stayed 1 night

Very comfortable beds, nice clean rooms. Pool & workout room nice. Breakfast is fairly good

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Cleanliness

Many guests report clean rooms and common areas, but cleanliness is inconsistent. Issues include dirty or unchanged bedding, hair and scale in bathrooms, musty odors, and occasionally overlooked trash or debris.

Related guest reviews

10

Devin

Aug 14, 2025

·

Stayed 2 nights

Everything was clean. Staff is friendly. I enjoyed our stay.

4

Jake

Sep 1, 2024

·

Stayed 1 night

Room had not been cleaned, remade the beds with dirty sheets and dog hair on it. Moved rooms to a clean room but it smelled musty and moldy.

2

William

Aug 23, 2023

·

Stayed 1 night

Old property with old worn everything. Bugs in bathroom. TV screen streaked and coated with dried dirt. Everything wiped with dirty cloths Told management and they said Sorry but no effort to make amends. Not a good place to stay

10

Candice

Sep 26, 2025

·

Stayed 2 nights

The staff was friendly and the room was clean and comfortable.

8

Nikki

Jul 31, 2023

·

Stayed 2 nights

The staff is excellent! Housekeeping needs improvement....my first room was dirty. The tub had lots of hair, soap scum, and hair on the floor. One of the beds had hair on the sheets. The room had not been dusted in a while. The front desk clerk immediately changed my room. The hotel would get a perfect rating if not for the first dirty room.

6

Charles

May 2, 2025

·

Stayed 1 night

I got to my room and noticed pills or vitamins loose on the floor by the bed. Shower head looked rusty and didn’t have great flow. Breakfast was average…eggs were watery. People were friendly and helpful. That makes up for some things, but overall, didn’t seem to match up with the price.

10

christine

Apr 19, 2024

·

Stayed 1 night

Very clean. Bed was very comfortable

6

David

Oct 3, 2025

·

Stayed 1 night

This was a good hotel, we aren't disappointed. Could have been cleaner in certain areas, but nothing that made me uncomfortable. Maybe clean the shower a little better. Breakfast was good, pull was nice (not sure they have cleaned around the pool area in a while), and my kids loved it. Room could have smelled better upon arrival, but maybe I'm just being picky because I picked the "best" hotel I could find in the area with most stars. It definitely cost more than the other hotels I could have picked. Also, they charged my card a hold for incidentals and I'm still waiting for it to get refunded.

8

Elizabeth

Oct 20, 2024

·

Stayed 1 night

Cleanliness was less than adequate. Stains on chair. Dirty sink faucet . Hair in tub.

2

manami

Sep 2, 2024

·

Stayed 1 night

We checked in late night. The sheet was dirty and found blood spots. The front desk changed our room, but that was so discusting experience.

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Rooms

Beds are widely praised and many found rooms quiet. Others noted small or dated rooms, intermittent Wi-Fi/TV problems, noisy or faulty A/C, shower issues, and delayed or unavailable hot water.

Related guest reviews

8

Eric

Aug 14, 2023

·

Stayed 1 night

The room was clean, but small for the price.

10

Laura

Mar 24, 2024

·

Stayed 1 night

Good service, clean room, good breakfast….just thought beds were a little too hard but overall a great stay.

8

Robert

Aug 8, 2023

·

Stayed 6 nights

Got off to a rocky start with internet TV not working in our room. They were able to get this back on by lunch the next day. The only negative thing I would have to say was the breakfast buffet was more of a continental breakfast vs a hot breakfast as advertised. All in all, pleased with my stay

10

John

Oct 23, 2023

·

Stayed 2 nights

The hotel was super clean, welcoming and comfortable. Gina at the front desk was awesome! She gave us great tips on restaurants, attractions and just getting around Ottowa. The room was perfect and the bed was one of the best hotel beds I've ever slept in, even the shower was top notch! Ottawa is a quaint and friendly small town and this hotel is the best option for a visit!

6

Victoria

Mar 30, 2024

·

Stayed 1 night

This was a way overpriced hotel. Could not believe they charge $50 for a pet. Hotels.com states the fee is $50/week. I stayed one night and got charged $50 Room was very small and seemed a little outdated

8

Eric

Mar 31, 2025

·

Stayed 3 nights

The bed and pillows were some of the best I have found in hotels. Just like the ones at home! The area was clean and for the most part, quiet.

8

Paul

Jul 1, 2024

·

Stayed 2 nights

Room was a little outdated. Typically hotels have room lamps with USB connectors for charging your phone. This hotel did not. Aside from that we had a nice stay at this hotel. Breakfast was good. Both cold and hot food selections.

4

Eric

Feb 25, 2025

·

Stayed 1 night

Noisy ac though the night, unbearably loud shower nozzle made horrible noises. Staff was friendly and helpful.

10

Terry

Jun 2, 2025

·

Stayed 1 night

Wonderful pillows and great mattress

4

Sheila

Sep 25, 2024

·

Stayed 1 night

There was no internet service the 22 hrs we were there & hadn’t been any in 2 days prior to arrival. Working on it. This should have been said at check in. We had to go to front desk an inquire how to get on. No discount given. UNACCEPTABLE.

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AI-generated summary based on recent guest reviews

Service

Service is a strong point, with many mentions of friendly, accommodating staff and standout breakfast attendants. A few guests reported poor communication about outages or an unsympathetic response to issues.

Related guest reviews

4

Deborah

Jun 26, 2023

·

Stayed 1 night

The property is clean and comfortable however there was no hot water at all and when we went to the front desk we were told the pump was broken and there would be no hot water for a few days! We were not told that when we checked in- I feel like that was a huge problem!

10

Ramona

Mar 19, 2024

·

Stayed 1 night

it was an amazing staff, lady who runs the breakfast was so friendly and even suggested a park for us to hike in, front desk personnel were very professional and suggested restaurants for us AND they texted me that we had left an article of clothing behind so quickly we hadn't even left town yet and went back to retrieve it! 10 out of 10!!

10

Billy

Apr 7, 2024

·

Stayed 1 night

The hostess (Kathy) made breakfast enjoyable chatting with all the hoteil guests and making sure you were not without anything to eat.

10

Amy

Mar 12, 2024

·

Stayed 1 night

The staff exceed expectations!! Wow.

10

Tina

Jul 9, 2024

·

Stayed 1 night

Extremely friendly and accommodating staff! Conveniently located to the events we had planned and very tasty breakfast!

10

mike

May 21, 2024

·

Stayed 2 nights

Front desk staff was very accommodating for early check-in, despite the hotel being fully booked the night prior. The staff was in general very friendly with greeting front desk staff and breakfast preppers. The breakfast selection was very nice.

10

Jenn

Mar 31, 2024

·

Stayed 1 night

The front desk worker Friday 3/29 (I'm really sorry I didn't get her name) was especially kind and helpful! We very much appreciated all of her help and hard work on a busy holiday weekend!

10

Jammie

Jan 4, 2025

·

Stayed 1 night

Very comfy! The staff is absolutely AMAZING!

2

Brianna

Jun 16, 2024

·

Property served its purpose - somewhere to safely lay our heads for the night. However; I can’t say it was worth what we paid. A/C in our room did not work properly. When brought to the front desk’s attention, I was told, “Thanks. Have a nice day.” Any sort of empathetic response would have been appropriate and appreciated.

10

Amy

Feb 6, 2024

·

Stayed 4 nights

Awesome customer service!!!

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Location

Convenient off I-80 with easy access to Starved Rock and nearby dining; several guests found it easy to reach and a practical stopover.

Related guest reviews

10

Sandra

Dec 3, 2024

·

Stayed 1 night

Easy on/off I-80, plenty of dining options nearby

10

Dallas

Dec 20, 2024

·

Stayed 2 nights

Easy to get to the hotel. The rooms were clean and the staff was courteous.

10

Kristin

Sep 18, 2023

·

Stayed 4 nights

I am not sure there was anything unique....I did enjoy the view from room 227, looking over a field vs at a building wall next door. It was clean, convenient, and served our needs very well. Enjoyed the pool and hot tub, and the staff was very friendly each time we encountered them.

8

Yigal

Oct 30, 2023

·

Stayed 1 night

Good place to spend the night while on the roads. Not a lot to do in the area but as a stop over between Omaha and Detroit is was perfect.

10

Elizabeth

Jul 2, 2024

·

Stayed 1 night

Great stay. Check in was great and the staff gave us great restaurant recommendations with discount cards. Pool area and gym were nice and clean. Lots of options at breakfast. Close to Starved Rock and Main Street area of town. Would stay again.

10

Kevin

Oct 2, 2023

·

Stayed 1 night

Convenient and clean

10

Carnen

Jul 7, 2025

·

Stayed 2 nights

Comfortable, quiet, convenient

10

Daniel

Jan 3, 2024

·

Stayed 1 night

the room was perfect and the location was near by to our activities. we would definitely stay again when in the area.

8

Leann

Jun 15, 2025

·

Stayed 1 night

Very nice and quiet hotel! Close to highway and Starved Rock!

8

Renee

May 14, 2024

·

Stayed 3 nights

The hotel is close to the highway for ease of finding it. Lots of places to eat in the area. Our shower didn't have a lot of pressure but was definitely hot enough ( no temperature issues) Hot tub was down. It would have felt awesome after our days of hiking. Would definitely stay again if in the area.

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Dining

Breakfast often earns positive feedback for selection and attentive hosts. Still, multiple reviews mention watery eggs, days without meat, processed items, or a spread closer to continental than a hot breakfast.

Related guest reviews

10

Erika

May 31, 2023

·

Stayed 2 nights

We stayed in the studio suite which was super clean and comfy! Was very impressed by the rooms! The staff were wonderful and the free breakfast was top notch! Will definitely stay here again on our next visit to Ottawa!

8

Robert

Aug 8, 2023

·

Stayed 6 nights

Got off to a rocky start with internet TV not working in our room. They were able to get this back on by lunch the next day. The only negative thing I would have to say was the breakfast buffet was more of a continental breakfast vs a hot breakfast as advertised. All in all, pleased with my stay

10

Cheryl

Aug 15, 2024

·

Stayed 6 nights

We enjoyed our stay! Room was clean and beds very comfortable! Love a larger vanity in the bathroom. Breakfast was also very good with real eggs and fresh fruit! The staff were helpful and kind!

6

Brandon

Jun 22, 2024

·

Stayed 1 night

Overall we had a nice stay, the staff was extremely friendly and helpful. The room had a weird odor, I am guessing possible from new carpet. The beds were comfortable and the room was clean. The pool is pretty small and was super warm. The hot tub was also out of service. Breakfast left a little to be desired, very institutionalized style food.

4

Marie

Sep 23, 2023

·

Stayed 2 nights

No hot water both days. Breakfast was mostly processed / prepackaged food. Room was quite

10

mike

May 21, 2024

·

Stayed 2 nights

Front desk staff was very accommodating for early check-in, despite the hotel being fully booked the night prior. The staff was in general very friendly with greeting front desk staff and breakfast preppers. The breakfast selection was very nice.

6

Janelle

Jul 10, 2025

·

Stayed 1 night

Room was not what we paid for - had 1 bed for 3 people instead of the 2 we were supposed to get. Guy at desk was good about it, but no other room to give us, so my brother, 48 years old, slept on a blanket on the floor. Tried to hit the hot tub, it was green. So didn’t do that. Breakfast had no meat available.

10

Jennifer

Apr 26, 2023

·

Stayed 1 night

Our stay was excellent. The rooms and property were clean. Breakfast was excellent. The woman who ran the breakfast area was attentive and friendly and ensured everything was continually stocked. No complaints.

6

Charles

May 2, 2025

·

Stayed 1 night

I got to my room and noticed pills or vitamins loose on the floor by the bed. Shower head looked rusty and didn’t have great flow. Breakfast was average…eggs were watery. People were friendly and helpful. That makes up for some things, but overall, didn’t seem to match up with the price.

10

timothy

Jul 23, 2025

·

Stayed 1 night

great stay from check-in to check-out. Room was clean and had plenty of room. breakfast was great with friendly service. I would happily stay next time I'm traveling through.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$133
February	$159
March	$149
April	$151
May	$159
June	$172
July	$162
August	$166
September	$163
October	$161
November	$144
December	$139

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $192	17 $151	18 $212	19
20 $187	21 $159	22 $172	23 $186	24 $172	25 $145	26 $158
27 $145	28 $145	29 $154	30 $161

Su	Mo	Tu	We	Th	Fr	Sa
				1 $157	2 $160	3 $179
4 $154	5 $169	6 $164	7 $174	8 $178	9 $174	10 $180
11 $157	12 $173	13 $183	14 $216	15 $191	16 $186	17 $186
18 $176	19 $166	20 $171	21 $185	22 $171	23 $201	24 $216
25 $161	26 $160	27 $165	28 $167	29 $163	30 $165	31 $160

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Room, 1 King Bed

Studio, 1 King Bed with Sofa Bed

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed, Hearing Accessible (Roll-In Shower)

Studio, 1 King Bed with Sofa Bed, Hearing Accessible (Accessible Bathtub)

Room, 2 Queen Beds, Hearing Accessible (Accessible Bathtub)

Studio, Multiple Beds, Hearing Accessible

Studio, Multiple Beds, Hearing Accessible (Accessible Bathtub)

Studio, Multiple Beds

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Fairfield Inn & Suites by Marriott Ottawa Starved Rock Area

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Prices for upcoming dates