Name: The Ridge Hotel Portage
Address: 2900 New Pinery Road, Portage, Wisconsin, United States of America, Portage, Wisconsin, US
Price range: $73–$142 per night
Rating: 7.5

What guests think

Across recent reviews, The Ridge Motor Inn draws mixed feedback: some guests found quiet, low-cost stays with friendly staff or comfortable beds, but many report ongoing renovations, closed amenities, and notable maintenance problems throughout the property.

Cleanliness feedback is mixed, with multiple reports of dirty hallways, stained or worn furnishings, and smoke odors, contrasted by occasional comments about clean rooms. Service ranges from friendly to disorganized, and several guests felt uneasy due to parking-lot activity and noise affecting rest. Expect a basic stay with significant trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple amenities advertised were unavailable during ongoing renovations: pool and hot tub frequently closed, gym shut, and ice or vending not working in several reports. The attached restaurant is noted positively.

Related guest reviews

2

Antonia

Jul 6, 2025

·

Stayed 1 night

The staff was nice, but the whole hotel was dirty. We were looking forward to the pool. It wasn’t working. We were looking forward to a breakfast. There wasn’t any the area was very isolated. Broken glass and trash outside, not appealing at all the air conditioning barely work. The gym wasn’t working no equipment online. It says that all these amenities were included. There were none.

4

David

Aug 5, 2024

·

Stayed 1 night

The pool was closed . There was no ice bucket in the room . When I asked for an ice bucket at the desk , they said they have none and gave me a plastic garbage bag ..Had to turn on the fridge and the TV by a switch behind tje dresser

2

John

Dec 17, 2024

·

Stayed 1 night

Poor internet-no pool (they advertise one)- no coffee...Just a overpriced mess. No coming back again. Smell in the room irritated my nose.

6

Anne

Jul 27, 2023

·

Stayed 1 night

It is being renovated so there were carpet installing tools on the stairs and rolls of carpet in a couple spots. The hot tub was empty and the water in the pool was cloudy so we could not enjoy these amenities. The room was tidy but the mirror was spattered. The clerk at the desk was having to check people in and try to get a hold of the maintenance person. She did not have a number for him and had to go get a chair for a guest herself. She tried to contact the manager and could not get a hold of him either. I think when the renovations are complete it will be a nice place to stay. The clerk was very friendly even under trying circumstances.

4

John

Jul 27, 2023

·

Stayed 1 night

Obviously under remodeling - very messy. No air conditioning in common areas/hallways - very hot. No chair in room. Light over sink worked intermittently. Ice machine not turned on or even plugged in. Vending machine not working. You would be better off staying at the Super 8.

10

Cory

Aug 8, 2023

·

Stayed 1 night

Didn't like the hot tub Didn't work

6

Delila

Jun 29, 2025

·

Stayed 2 nights

It was ok it doesn't offer any complimentary utensils, the ice machine has been broken for years, and the pool is closed. What's also sucks is that the gym recently closed.

2

Delila

Jun 30, 2024

·

Stayed 2 nights

Pools were not open and I was looking forward to swimming that why I choose to stay here because I stayed here before and like the pool area but I feel like I got ripped off with my money

2

James

Jan 20, 2025

·

Stayed 3 nights

They put me a room in the basement, said there was a pool, wasn't one, nothing they advertised was available or even there.

6

Pamela

Jun 26, 2023

·

Stayed 1 night

Property is being renovated so very messy. Hot tub not working Big disappointment ans no ice but room did have a fridge.

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AI-generated summary based on recent guest reviews

Cleanliness

Reports frequently cite dirty or smelly common areas, stained carpets, and poorly cleaned bathrooms, alongside smoke odors. A minority mention clean rooms.

Related guest reviews

2

Charles

Aug 10, 2024

·

Stayed 1 night

The building itself is very old, and the entire inside reeks of cigarettes and marijuana. The room we stayed in had a door to connect to the room next to it, and they were smoking marijuana all night. Our room reeked. The only thing going for this place is they have really comfortable beds.

6

Timothy

Aug 11, 2024

·

Stayed 2 nights

The shower was not clean along with the shower curtain, the rugs seemed to have not been vacuumed in a while. There were dead bugs on the wall, but the beds were clean. The staff were nice, exterior and parking were nice.

4

Lori

May 25, 2025

·

Stayed 1 night

Old mattresses, dirty carpet, spots on the wall, etc.

6

Ed

Jan 20, 2025

·

Stayed 2 nights

An average good stay. Bathroom not the cleanest.

8

Nariha

Dec 30, 2024

·

Stayed 4 nights

It was okay alittle dirty and a little loud.

10

Gregory j

Apr 10, 2024

·

Stayed 4 nights

Dirty or some trash papers on parking lot in back and cigarettes 🚬 butts at the entrance door in back of the hotel 🏨

2

Cindy

Jul 8, 2023

·

Stayed 4 nights

6/03/23: DO NOT STAY HERE! Property is under construction. Carpet in elevator and common areas was beyond filthy. Told our room had new carpet and new beds. Not so. Stains on blankets. Cheetos under one bed. My skin crawled. We immediately left. The 2 women at the front desk were very nice. Agreed to full refund. Expedia helped. It was deplorable that our booking was even taken. (Feeling PTSD even now!)

10

Yevheniia

Jul 6, 2025

·

Stayed 2 nights

We stayed for two nights. Clean, fresh. I recommend it.

4

Jessica

Aug 4, 2025

·

Stayed 1 night

The lobby smelled like animal urine and smoke. The room was cleaned but also smelled so, so bad. Again animal urine, smoke....I dont know but it really ruins the hotel. I have spent less at nice hotels.

4

Rachel

Mar 21, 2023

·

We have stayed here other times and have enjoyed it. This time was so disappointing we had to leave to stay at another hotel. The room was dirty (had stains on the carpet), smelled like paint, and plus the pool and hot tub were closed. The hallways were dirty and really run down. We were very disappointed.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated with maintenance issues such as torn curtains, broken fixtures, temperamental or noisy AC, thin walls, and occasional Wi-Fi problems. Some guests liked the comfortable beds or found rooms spacious.

Related guest reviews

2

Charles

Aug 10, 2024

·

Stayed 1 night

The building itself is very old, and the entire inside reeks of cigarettes and marijuana. The room we stayed in had a door to connect to the room next to it, and they were smoking marijuana all night. Our room reeked. The only thing going for this place is they have really comfortable beds.

6

Cheryl

Nov 30, 2023

·

Stayed 1 night

Pictures are deceiving. No hot water, no dead bolt lock, older hotel. However the food was good in the bar.

2

Skjp

Jan 6, 2023

·

Stayed 19,358 nights

I was very disappointed it probably hasn't been remodeled in over 30 years there was so many cigarette Burns on the carpet floor and looked dingy the dressers had broken drawers tile was coming up in the bathroom. Honestly I think it was probably the worst place ever went into

10

Catherine M

Sep 4, 2023

·

Stayed 1 night

The hotel was clean and the front desk staff friendly. The air conditioner in our room was tempremental and we froze a little bit.

8

Tara

Aug 8, 2023

·

Stayed 1 night

Great ac n comfortable beds.

8

Becky

Jun 2, 2024

·

Stayed 1 night

Air conditioner made a lot of noise. We didn't have to use it overnight or would have been a real issue.

4

Nancy

Jul 21, 2024

·

Stayed 1 night

The curtains were torn. Some light fixtures did not work. The other lights were not very bright. Knob missing off of night stand. The refrigerator worked fine. Toilet seat loose. Thin walls allowed neighbor's TV to be heard.

6

Karen

Dec 30, 2023

·

Stayed 3 nights

Very minimal amenities. No hair dryer or coffee maker. The room was in need of updating and repairs. The curtains were shredded, and the paint was peeling by the window. In the bathtub not sure if the grout was just dirty or it was mold. I will say the hotel.is quiet and the housekeeper knocked everyday and asked if I needed anything.

6

Heather S

Jan 28, 2024

·

Stayed 2 nights

I liked the quiet atmosphere. I didn't like the disrepair of the room.

2

Zack

Apr 7, 2024

·

Stayed 1 night

I\'ve legit stayed at a lot of hotels and motels and this took the cake for the worst kept place we\'ve been to. We were placed on the first floor... good luck sleeping with people walking upstairs. Went to complain and front desk agent said this is around the time they get ready to go to work (this was at 3am). Two hours later nope still walking around...6am comes and we hear birds chirping like they\'re in our room ffs... next to zero sleep on a crap bed where you\'re rolling towards your partner or stuck on the edge. The floors were clearly not vacuumed before we arrived... the outside had cigarette but piles that were out of control. Then the kicker is wanting to use the "spa" aka an empty hot tub, and a pool area that\'s been do ransacked I was told by front desk you had to ask them to let you in with a physical key because kids have ruined it repeatedly... They should pay people to stay there. To be open and charge anyone a dime to stay here is criminal imo and I work in the hospitality industry so I\'ve seen the way things should and shouldn\'t be run. This place is a prime example of what not to do at every step of the game. 0/5 stars and may God have mercy on your soul.

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AI-generated summary based on recent guest reviews

Service

Experiences vary: several found staff friendly or helpful, but others report poor customer service, check-in confusion, and difficulty reaching management or maintenance.

Related guest reviews

2

Michele

Mar 3, 2025

·

Stayed 1 night

Customer service was horrible

2

Hamid

Jul 23, 2024

·

Stayed 3 nights

So dirty not so clean and the staff will give you the death look 2 hours before the checkout time they will stand in front of the door and will asked you a million times are you when are you leaving we are here to cleaning ugh

8

Clark

Jul 13, 2023

·

Stayed 1 night

When we were checking in he couldnt find my reservations. Did it thru Hotels.com The front desk person was very confused took over 20 mins and he still struggled to find.my reservation. Dont think he did cause he said it was paid for in cash, but i paid on hotels.com i finally got.my room half hour later. They are renovating so things are dirty. Room was ok, AC WORKED GREAT. Toilet is for little people but shower was good! Maybe next time id just try their website.

6

Anne

Jul 27, 2023

·

Stayed 1 night

It is being renovated so there were carpet installing tools on the stairs and rolls of carpet in a couple spots. The hot tub was empty and the water in the pool was cloudy so we could not enjoy these amenities. The room was tidy but the mirror was spattered. The clerk at the desk was having to check people in and try to get a hold of the maintenance person. She did not have a number for him and had to go get a chair for a guest herself. She tried to contact the manager and could not get a hold of him either. I think when the renovations are complete it will be a nice place to stay. The clerk was very friendly even under trying circumstances.

10

George

Aug 18, 2024

·

Stayed 3 nights

Had a little trouble with key card. It got fixed

4

Todd

Jun 18, 2023

·

Stayed 1 night

The hotel seems to be in the middle of a major renovation. We checked in late after attending a wedding, and the sign for the place was dark, and the clerk seemed puzzled that we actually had a reservation. There were some vehicles at the place, but not many. They put us on the third floor and told us the elevator was out. There appears to be construction debris most everywhere. The room we got was very spacious and appeared to have been partially remodled, but it absolutely reeked of ancient cigarette smoke. The place might have potential when they finish it, but it seems a mess now.

2

Kay

May 31, 2023

·

The Ridge completely disappointed. The first room they gave me had fishing bait left in the refrigerator and the a/c didn’t work. I went down to the desk (couldn’t call because the phone didn’t work) and the woman at the desk gave me excuse after excuse. I finally told her to fix the problem, so I got a new room. The new room had a NASTY refrigerator that didn’t work, I just dealt with it cause I figured I couldn’t expect better. The desk and television blocked the room mirror, which was filthy. They appear to be doing some redecorating or remodeling, however the hall and stairway walls and carpets were filthy, the outside of the building was unkempt. Not a nice experience and not a nice place to stay if you are visiting Portage.

8

Todd

Jul 29, 2024

·

Stayed 1 night

Check in friendly

6

mark

Jul 8, 2023

·

Stayed 1 night

They didn't have any record of my reservation. The lady at the front desk was nice enough to give us the last room at a discounted rate. Are room was supposed to be all "new" but it might have been a few years ago! It worked for the price but I wouldn't go back.

8

Vicki

Mar 28, 2024

·

Stayed 1 night

I’ve been coming here since they first started work on the place they have done a great job and all their staff is wonderful We come visit our grandchildren many times a year and we will continue to stay here

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AI-generated summary based on recent guest reviews

Location

Feedback on surroundings is mixed: multiple guests mention sketchy activity or loitering in the parking area and feeling unsafe, while a few appreciated the quiet.

Related guest reviews

2

Antonia

Jul 6, 2025

·

Stayed 1 night

The staff was nice, but the whole hotel was dirty. We were looking forward to the pool. It wasn’t working. We were looking forward to a breakfast. There wasn’t any the area was very isolated. Broken glass and trash outside, not appealing at all the air conditioning barely work. The gym wasn’t working no equipment online. It says that all these amenities were included. There were none.

2

Ante

May 28, 2024

·

Stayed 3 nights

No air conditioner in the room?, Towels were stained and like rubbing sand paper on your body., Hair was in the tub had a pulled out myself to let the water drain. Drug deals in the parking lot heavy drinking in the parking Also the people doing to drinking throwing up near entrance way of building. Many more I think that's enough.

2

Sean

Jul 17, 2023

·

Stayed 1 night

Already put in for no charge cancelation due to pulling up to this place and not even feeling like getting out of the vehicle, very dirty, unkept, sketchy.

4

Adam

May 23, 2023

·

Stayed 1 night

The room itself was "ok". I mean the water worked and shower drained. But the rest of the building looked like its in the middle of a remodel project that started in 2004 and hasnt been touched in years. It was hard to find parking next to the building between the abandoned vehicles with flat tires. And the extra caricular activities in the parking lot at 1am made me worry about my vehicle and it's contents. I travel through this area a lot and will never stay there again.

4

Penny

Aug 12, 2024

·

Stayed 1 night

Room was clean. But very sketchy otherwise. Did not feel safe. People hanging out in hallways and by open doors. I think they probably live there. Dimos (bar/restaurant)was very clean and had great food. But i wont stay there again.

10

Gregory j

Apr 10, 2024

·

Stayed 4 nights

Dirty or some trash papers on parking lot in back and cigarettes 🚬 butts at the entrance door in back of the hotel 🏨

4

Todd

Jun 18, 2023

·

Stayed 1 night

The hotel seems to be in the middle of a major renovation. We checked in late after attending a wedding, and the sign for the place was dark, and the clerk seemed puzzled that we actually had a reservation. There were some vehicles at the place, but not many. They put us on the third floor and told us the elevator was out. There appears to be construction debris most everywhere. The room we got was very spacious and appeared to have been partially remodled, but it absolutely reeked of ancient cigarette smoke. The place might have potential when they finish it, but it seems a mess now.

10

Jennifer

Jul 24, 2023

·

Stayed 3 nights

The hotel is doing renovations so the inside is a bit disheveled but, I think it will look great once its done. Our room was beautiful, large, and clean! It's a great place to stay if you want to go to The Dells and not spend a fortune on a hotel. Its just a 20 min drive to The Dells strip and all shopping outlets.There's a Walmart and Goodwill right behind the hotel and a restaurant inside. We did not eat in the restaurant but was told by locals that they have very good food with decent prices.

10

Alice

Aug 24, 2025

·

Stayed 1 night

It is a quiet hotel. Very nice roo.s but, no glasses for water.

6

Heather S

Jan 28, 2024

·

Stayed 2 nights

I liked the quiet atmosphere. I didn't like the disrepair of the room.

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Dining

Several reviews praise the attached restaurant/bar for good food. Some guests also note no coffee available.

Related guest reviews

6

Cheryl

Nov 30, 2023

·

Stayed 1 night

Pictures are deceiving. No hot water, no dead bolt lock, older hotel. However the food was good in the bar.

4

James

Aug 28, 2023

·

Stayed 3 nights

Decades ago this may have been the best hotel in the area. They had a good pool area, arcade, and still have a nice gym. Dino's restaurant is attached to the hotel which is a nice feature. Currently, this hotel is old, dirty and outdated. It is affordable and the housekeeping staff did do a good job. Ammenities like the hot tub are out of order. The ripped up carpeting made me hesitant to travel anywhere but the room to the exit. The parking lot is so bad, I worried about getting a flat tire driving in and out. On a positive note, I stayed here for three nights and you could tell they are agressively remodeling. They have alot of work to do but have to the potential to become a decent hotel once again.

2

Antonia

Jul 6, 2025

·

Stayed 1 night

The staff was nice, but the whole hotel was dirty. We were looking forward to the pool. It wasn’t working. We were looking forward to a breakfast. There wasn’t any the area was very isolated. Broken glass and trash outside, not appealing at all the air conditioning barely work. The gym wasn’t working no equipment online. It says that all these amenities were included. There were none.

2

John

Dec 17, 2024

·

Stayed 1 night

Poor internet-no pool (they advertise one)- no coffee...Just a overpriced mess. No coming back again. Smell in the room irritated my nose.

4

Penny

Aug 12, 2024

·

Stayed 1 night

Room was clean. But very sketchy otherwise. Did not feel safe. People hanging out in hallways and by open doors. I think they probably live there. Dimos (bar/restaurant)was very clean and had great food. But i wont stay there again.

10

Jennifer

Jul 24, 2023

·

Stayed 3 nights

The hotel is doing renovations so the inside is a bit disheveled but, I think it will look great once its done. Our room was beautiful, large, and clean! It's a great place to stay if you want to go to The Dells and not spend a fortune on a hotel. Its just a 20 min drive to The Dells strip and all shopping outlets.There's a Walmart and Goodwill right behind the hotel and a restaurant inside. We did not eat in the restaurant but was told by locals that they have very good food with decent prices.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$90
February	$85
March	$68
April	$74
May	$80
June	$73
July	$76
August	$74
September	$75
October	$76
November	$75
December	$68

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $96	19 $95
20 $75	21 $75	22 $75	23 $73	24 $74	25 $92	26 $96
27 $75	28 $75	29 $75	30 $74

Su	Mo	Tu	We	Th	Fr	Sa
				1 $73	2 $142	3 $133
4 $74	5 $74	6 $74	7 $74	8 $73	9 $94	10 $95
11 $74	12 $74	13 $74	14 $74	15 $74	16 $94	17 $93
18 $74	19 $75	20 $75	21 $74	22 $75	23 $96	24 $95
25 $74	26 $74	27 $74	28 $76	29 $75	30 $95	31 $94

The Ridge Hotel Portage

Prices for The Ridge Hotel Portage

Monthly average prices

About this property

Location

Room options

King Executive Suite

King Jacuzzi Suite

Room, 2 Queen Beds

Room, 1 Queen Bed

Queen Executive Suite

Guest reviews of The Ridge Hotel Portage

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Ridge Hotel Portage

Prices for upcoming dates