Best Western Alexandria Inn

It was a great choice, the property was super clean and so was the room. The breakfast was excellent with so many choices. We didn't have any complaints. Everything about it was excellent.

The room we had this stay was in the lower level. It smelled of mildew and there was noticeable black mold in the bathroom. The room had a ton of moisture in it. If you plan to stay here request a room on the upper floor

All went as planned at the hotel. Very nice clean and helpful staff. I never did figure out the TV remote channel selection process!

Staff was very nice and accommodating. Breakfast was good also.

This is actually the first bad review I’ve ever written, but I felt like I needed to share my experience. I specifically chose this hotel because of the high ratings, so I was very surprised and disappointed by what we experienced.From the moment we arrived, things were already off. The entrance doors that were supposed to be automatic weren’t working, and when we walked in, there was no one at the front desk. After waiting, I ended up walking toward the laundry area to find an employee and ask if someone could help us. To my surprise, the same employee doing the hotel laundry was also responsible for working the front desk. I honestly felt bad for her because it seemed like she was expected to handle multiple jobs at once.I do want to make it clear that the front desk employee was extremely nice and helpful. Unfortunately, the condition of the hotel was a completely different story.When we got to our room, it smelled old and musty, almost like mold. There were also several spots on the walls that looked like holes had been punched in them and patched over but never repainted. The overall condition of the room made us uncomfortable enough that we decided not to stay.Thankfully, the front desk employee was very understanding and gave us a full refund without any issues. We ended up going to the Fairfield next door instead.I’m disappointed because I chose this hotel based on the positive reviews and expected a completely different experience