Palms Hotel & Retreat By Palette London Romford
Équipements
Parking
Restaurant
Chambres non-fumeurs
Service en chambre
Nettoyage à sec
Ménage
Description de l'établissement
Prenez le temps de vous détendre dans le centre bien-être de l'hébergement. Parmi les services et équipements offerts par cet hôtel vous trouvez également un service de conciergerie, une aire de pique-nique et une salle de banquet.
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Avis des voyageurs
6.6
Agréable
Basé sur 309 avis vérifiés
Propreté
4.2
Service
5
8
Petrus
il y a 4 semaines
·
A séjourné 1 nuit
Goede overnachting / Jammer dat de Spa defekt was / onderhoud
Goede overnachting / Jammer dat de Spa defekt was / onderhoud
10
Clive
15 avr. 2026
·
A séjourné 2 nuits
Nice clean hotel with pleasant and polite staff. Good food in restaurant
Nice clean hotel with pleasant and polite staff. Good food in restaurant
4
Liam
10 avr. 2026
·
A séjourné 4 nuits
It was okay. I booked via hotels.com but opted to pay later at the hotel. BIG MISTAKE. A £26 Expedia prepayment was taken from my card used to make the booking which I assume was a pre-authorisation payment to make the booking. That was fine, I accept that. The day before I was due to arrive a payment of £267.23 was taken out of my account by oxo-expedia prepayment which should not have happened as I opted to pay AT THE HOTEL. I was also asked to pay the full amount upon arriving at the hotel but thankfully after explaining the situation to the nice lady on reception with evidence of my payment she checked me in. I asked for the invoice on my departure and the amount did not match the charge taken from my account, in addition to hotels.com amount also being incorrect! This is incredibly frustrating as I don't have a correct invoice to claim expenses with the company I work for. I don't blame the hotel entirely I think there's been a degree of miscommunication from hotels.com and the third party Expedia/OYO with payment fees. In future, I will opt to pay in full or avoid any hotel affiliated with OYO or Expedia. Now on to the room review: The room was very spacious with decent utilities and body wash/shampoo/conditioner was provided. The bed was ok but not the most comfortable but the sheets were clean. The air con did not work and the same can be said for the bathroom exhaust fan. There was plenty of towels provided though but no hand soap. Staff were friendly.
It was okay. I booked via hotels.com but opted to pay later at the hotel. BIG MISTAKE. A £26 Expedia prepayment was taken from my card used to make the booking which I assume was a pre-authorisation payment to make the booking. That was fine, I accept that. The day before I was due to arrive a payment of £267.23 was taken out of my account by oxo-expedia prepayment which should not have happened as I opted to pay AT THE HOTEL. I was also asked to pay the full amount upon arriving at the hotel but thankfully after explaining the situation to the nice lady on reception with evidence of my payment she checked me in. I asked for the invoice on my departure and the amount did not match the charge taken from my account, in addition to hotels.com amount also being incorrect! This is incredibly frustrating as I don't have a correct invoice to claim expenses with the company I work for. I don't blame the hotel entirely I think there's been a degree of miscommunication from hotels.com and the third party Expedia/OYO with payment fees. In future, I will opt to pay in full or avoid any hotel affiliated with OYO or Expedia. Now on to the room review: The room was very spacious with decent utilities and body wash/shampoo/conditioner was provided. The bed was ok but not the most comfortable but the sheets were clean. The air con did not work and the same can be said for the bathroom exhaust fan. There was plenty of towels provided though but no hand soap. Staff were friendly.
10
Ashmal
10 avr. 2026
·
A séjourné 1 nuit
Staff amazing, nice and clean.
Staff amazing, nice and clean.
6
Bolanle
10 avr. 2026
·
A séjourné 2 nuits
The hotel was very clean and parking very safe.
The hotel was very clean and parking very safe.
Southend Arterial Road, Emerson Park, Londres (et environs), Angleterre, Royaume-Uni
Emplacement
En choisissant Palms Hotel & Retreat By Palette London Romford, vous profiterez d'un séjour en plein centre de Hornchurch, (Emerson Park), à moins de 15 minutes en voiture de Lakeside Shopping Centre et Romford Golf Club. Cet hôtel avec spa se trouve à 26,8 km de ExCel London (parc des expositions) et à 30,2 km de The Arena.
Plus d'informations sur l'emplacementPolitiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 11:00
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