Bc Spa Hotel

Daytime staff were brilliant and helpful. Night reception was a cowboy who demanded 400 Turkish Lirra for making a call to my room. Otherwise I couldn’t fault the staff or facilities

Great hotel for what you need. Friendly and attentive staff with a nice spa / sauna on site, in a nice quiet area with access to all you need with just a short walking distance.

Do not stay here - checked in for two nights but didn’t even stay one night - renovation work going on all over the hotel, dirt and dust everywhere, tables and chairs being put together all day so lots of noise outside the room and had to go into town to find a quieter area to use wifi and work, other furniture stacked up in communal areas of the hotel. Genuinely did not feel a safe or comfortable environment to stay in. Agreed with reception staff that I would check out the same day and they agreed to process refund the next day. Got home two days later and refund had not been processed. Emailed the hotel three times over the course of a week and did not receive one response - all contact completely ignored. Asked Expedia to intervene and hotel told them they would not refund despite telling me when I checked out that they would process the refund. All of this is just basic good manners and customer service that you would expect any hotel to provide but to essentially lie that they would refund and then not do so, is inexcusable. All of this is without even commenting on the state of the rooms with old, tired and chipped furniture, small dirty bathrooms and communal areas - the whole place needs renovating - but they should not be accepting guests whilst doing so. If you want to pay good money for a poor hotel and even poorer customer service, BC Spa is the place for you. Took multiple phone calls and a lot of persistence to get Expedia to eventually make the refund.

Lovely hotel. Excellent Turkish bath a must. Getting a little shabby in some areas and english breakfast not the best, but overall very nice

Very disappointing. Our room looked pretty nice, however it was obvious that it wasn't cleaned in a long time. Paid extra for a hot tub in the room. When we tried to use it lots of worms came up with the water. Needless to say, due to such unsanitary conditions we didn't use it and it felt just as a rip off. As this wasn't bad enough, the breakfast next day was horrible, cheese with mold being served to guests. Wouldn't recommend it.