The Westin Playa Vallarta, an All-Inclusive Resort

Overall, the property is nice and most of the staff were very friendly, but the experience did not fully match the price point or five-star rating. Food was about a 3/5. The tostadas by the pool and at Flora Bar were the highlight, and the burger spot was good, but overall the food was average for a Mexican all-inclusive at this price. Restaurant service was also very slow despite the resort not seeming very full, and there were limited options later in the evening. I also found the coffee situation odd: Organic & Co. charges separately for coffee at almost U.S.-level prices, while lattes and espresso are included at other restaurants. For an all-inclusive resort with unlimited food and alcohol, that inconsistency was strange. We also had an uncomfortable bar experience. After only one shot, we were told we could have just one more because of a supposed “two-shot policy,” while mixed drinks were still allowed. The hotel later confirmed they could not identify any published policy like that. The rooms were nice, spacious, and comfortable, around a 3.5–4/5, but the scratched bathtub did not feel five-star. There is definitely potential, but the service inconsistencies and operations need improvement.

The staff was very friendly and went out of their way to help. The hotel was very clean and the bed was very comfortable. The food was really good.

Excelente hotel, la comida riquísima

Bien, el staff muy amable, el personal es lo mejor del hotel. Lo que si deben mejorar es la calidad de los alimentos, calidad media baja. Las cartas del uno de los restaurantes de especialidad sucias.

Mejorar servicio de albercas