Starling Hotel Lausanne

🙏👌excellent

This stay was frustrating and fell well below expectations. Before arrival, there was a serious issue with our prepaid booking not being properly recognized, creating unnecessary stress and uncertainty at the outset of the visit. Once on site, the overall level of organization and service was poor. Breakfast service on several mornings was uncomfortable, and service interactions lacked professionalism. Additionally, confusion during a dinner order further reflected a lack of attention to detail. Overall, the experience felt disorganized and disappointing. The standard of service was noticeably lower than expected and did not align with what we had previously experienced at this property.

hidden tourist fees

Lovely spot, with view over the Lake. Large clean rooms, modern design, but very Spartan. We arrived late and in room snacks were non-existent. Restaurant closed at 10pm. Too few electric outlets, and it would have helped to have a night light by the bathroom, which was internal and difficult to navigate in the dark.

Some issues with the room: Fridge unplgued from electricity i need to ask and move it to plugged it Shower gel was not working Shower did not drained AC was not working