Hilton Tulum Riviera Maya All-Inclusive Resort
US$ 309
/noite
Média para novembro
Preços para Hilton Tulum Riviera Maya All-Inclusive Resort
Selecione datas para ver preços e disponibilidade
US$ 309
/noite
Média para novembro
Preços médios mensais
Em Hilton Tulum Riviera Maya All-Inclusive Resort, o preço por noite é, em média, US$ 244 no mês mais barato (outubro) e US$ 501 no mês mais caro (fevereiro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 411 |
| fevereiro | US$ 501 |
| março | US$ 488 |
| abril | US$ 449 |
| maio | US$ 353 |
| junho | US$ 341 |
| julho | US$ 362 |
| agosto | US$ 337 |
| setembro | US$ 370 |
| outubro | US$ 244 |
| novembro | US$ 309 |
| dezembro | US$ 380 |
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nov. · US$ 309
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Mais caro: fevereiro (aprox. US$ 501)
Mais barato: outubro (aprox. US$ 244)
Sobre este alojamento
Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 8 piscinas exteriores, um tobogã e uma s...
Comodidades
Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 8 piscinas exteriores, um tobogã e uma sala de fitness aberta 24 horas.
Comodidades para negócios
As principais comodidades incluem um business center, um serviço de limpeza a seco e uma receção aberta 24 horas. Há estacionamento com motorista grátis no local.
Restaurante
Deleite-se com o melhor da cozinha asiática no Noriku, um restaurante onde pode apreciar vistas para o oceano. Se preferir, poderá quedar-se no aconchego dos lençóis e dar uma vista de olhos pelo cardápio do serviço de quarto 24 horas. Aproveite ainda para conviver na receção grátis, organizada diariamente. Quando lhe apetecer tomar um copo, dirija-se a um dos 3 bares/lounges, 3 bares na praia ou 3 bares junto à piscina. Comece as suas manhãs da melhor forma com um pequeno-almoço buffet grátis, servido diariamente entre as 9:00 e as 11:30.
Quartos
Sinta-se em casa num dos 735 quartos com decoração personalizada, com produtos grátis no minibar e Smart TV. As unidades contam com uma varanda ou pátio interior com mesa e cadeiras, para saborear uma bela refeição ao ar livre. Ao final do dia, assista a uma seleção de canais digitais. As casas de banho privativas têm secadores de cabelo e roupões para criança.
Localização
Ao alojar-se Hilton Tulum Riviera Maya All-Inclusive Resort em Tulum, ficará em frente à praia, a 10 minutos de carro de Praia Akumal e de Clube de Golfe de Riviera Maya.
O que há nas proximidades
Clube de Golfe de Riviera Maya(1.5 milhas)
Aktun Chen(1.5 milhas)
Playa Xcacel(1.9 milhas)
Santuário de Xcacel - Xcacelito(2.4 milhas)
Playa Xcacelito(2.5 milhas)
Praia Sul de Akumal(3 milhas)
Hekab Be Biblioteca de Akumal(4 milhas)
Praia Akumal(4.2 milhas)
Parque Ecológico de Akumal(4.2 milhas)
Parque Xel-Há(5.4 milhas)
Lagoa Yal-ku(5.6 milhas)
Bahía de la Media Luna(5.6 milhas)
Dos Ojos Cenote(7.1 milhas)
El Toh Ecopark(7.2 milhas)
Cenote Cemitério de Animais(7.9 milhas)
Aeroporto Internacional de Tulum (TQO)(40.6 milhas)
Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(37.4 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(60.6 milhas)
Serviço de lavandaria
Elevador
Centro de negócios
Serviço de estacionamento
Funcionários multilingues
Cofre
Localização
Carretera Cancun Tulum 307, Tulum, Estado de Quintana Roo, México
Clube de Golfe de Riviera Maya (1.5 milhas)
Aktun Chen (1.5 milhas)
Playa Xcacel (1.9 milhas)
Santuário de Xcacel - Xcacelito (2.4 milhas)
Playa Xcacelito (2.5 milhas)
Praia Sul de Akumal (3 milhas)
Opções de quartos
8
Quarto, 2 camas queen-size, varanda, vista para o oceano
Detalhes do quarto
2 Camas De Casal Grandes
Dormidas 4
VarandaVaranda ou pátioAr condicionadoCasa de banho privadaÁrea de trabalho para computador portátil
17
Suite Presidencial, várias camas
Detalhes do quarto
1 Cama De Casal Extragrande
e 2 Camas De Casal
Dormidas 3
1711 ft²
Varanda ou pátioÁrea de refeições separadaAr condicionadoSala de estar separadaBanheira de imersão
11
Quarto Familiar, 1 cama king-size, varanda, vista para o oceano
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 3
452 ft²
VarandaVaranda ou pátioAr condicionadoCasa de banho privadaÁrea de trabalho para computador portátil
8
Quarto, 1 cama king-size, varanda
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 3
452 ft²
VarandaVaranda ou pátioAr condicionadoBanheira e duche separadosCasa de banho privada
7
Quarto Familiar, 2 camas queen-size, varanda, vista para o oceano
Detalhes do quarto
2 Camas De Casal Grandes
Dormidas 4
VarandaVaranda ou pátioAr condicionadoCasa de banho privadaÁrea de trabalho para computador portátil
12
Suite, 1 cama king-size, vista para o oceano
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 3
861 ft²
Varanda ou pátioÁrea de refeições separadaAr condicionadoSala de estar separadaBanheira de imersão
14
Suite, 1 cama king-size
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 3
861 ft²
Varanda ou pátioÁrea de refeições separadaAr condicionadoSala de estar separadaBanheira de imersão
8
Quarto Familiar, 2 camas queen-size, varanda
Detalhes do quarto
2 Camas De Casal Grandes
Dormidas 4
VarandaVaranda ou pátioAr condicionadoCasa de banho privadaÁrea de trabalho para computador portátil
10
Quarto, 2 camas queen-size, varanda
Detalhes do quarto
2 Camas De Casal Grandes
Dormidas 4
VarandaVaranda ou pátioAr condicionadoCasa de banho privadaÁrea de trabalho para computador portátil
10
Quarto, 1 cama king-size, varanda, vista para o oceano
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 3
452 ft²
VarandaVaranda ou pátioAr condicionadoCasa de banho privadaÁrea de trabalho para computador portátil
8
Quarto, 1 cama king-size, adaptado para pessoas com dificuldades de mobilidade, varanda
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 3
452 ft²
VarandaVaranda ou pátioAr condicionadoCasa de banho privadaÁrea de trabalho para computador portátil
16
Suite Familiar, 1 cama king-size
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 3
861 ft²
Varanda ou pátioAr condicionadoSala de estar separadaBanheira de imersão
13
Quarto Familiar, 1 cama king-size, varanda
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 3
452 ft²
VarandaVaranda ou pátioAr condicionadoCasa de banho privadaÁrea de trabalho para computador portátil
Avaliações dos hóspedes sobre Hilton Tulum Riviera Maya All-Inclusive Resort
8.3
Muito Bom
Com base em 1.834 avaliações verificadas
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Hilton Tulum Riviera Maya All-Inclusive Resort, os viajantes destacam quartos modernos e limpos, várias piscinas e comodidades para famílias, qualidade da alimentação variável, uma praia rochosa e limitada, e o grande tamanho do resort, que exige frequentemente o uso de transporte interno.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Hilton Tulum Riviera Maya All-Inclusive Resort, os viajantes destacam quartos modernos e limpos, várias piscinas e comodidades para famílias, qualidade da alimentação variável, uma praia rochosa e limitada, e o grande tamanho do resort, que exige frequentemente o uso de transporte interno.
Muito hóspedes apreciaram o café da manhã e alguns restaurantes especializados, mas comentários recorrentes mencionam comida sem graça ou repetitiva, reservas difíceis de conseguir para o jantar e bebidas fracas ou inconsistentes. Os quartos são frequentemente espaçosos e confortáveis, mas há relatos de pouca privacidade nos andares térreos ou vistas obstruídas e ruído ocasional perto de certos edifícios. A praia é cênica, mas em sua maior parte rochosa, com algas marinhas em alguns momentos, enquanto as piscinas e áreas infantis são um destaque; alguns notaram piscinas sujas, azulejos faltando ou hidromassagens mornas. Muitos funcionários são elogiados por sua gentileza e prestatividade, embora o serviço possa ser lento ou inconsistente em diferentes locais; espere uma estadia voltada para famílias, com melhores piscinas do que praia.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Resort grande com muitas piscinas, áreas para crianças e um spa bem avaliado; transporte interno ajuda a cobrir as distâncias. Pontos negativos notados incluem praia rochosa e limitada, hidromassagens mornas, piscinas ocasionalmente sujas ou com azulejos faltando e vida noturna/entretenimento discreta.
Avaliações dos hóspedes relacionadas
8
Brittany
18 de jul. de 2025
·
A estadia foi de 5 noites
We thoroughly enjoyed our stay here! The resort including our room was extremely clean, house keeping was exceptional, and any request we had was immediately taken care of. We loved the grounds transportation from the lobby to our casa which ran literally every 3-5 minutes around the entire property! The grounds are very well kept and the staff work around the clock ensuring guests have a great experience. Luciano in the lobby bar was by far my favorite! He addressed us by name each day and remembered our order! Daniel (manager of steakhouse) was amazing!!! He ensured our dining experience was great which resulted in us dining at the steakhouse for another night. Ryan (the hibachi chef) was also a favorite! He was very entertaining and personable. Maria at the adults only pool kept the food and drinking coming the entire day! We really enjoyed the food at the Asian restaurant, hibachi (make a separate reservation for this), the steakhouse, Mexal (Mexican) and the lobby bar food was consumed DAILY! We didn’t care too much for the buffet for dinner which is why the amazing restaurants are offered you just need to book your reservations as soon as you check in to ensure a spot! Breakfast buffet was good but we opted for breakfast in Mexal instead daily which was great! My only complaint is the cleanliness of the pools especially the adults only pool. The water is extremely dirty but after a few drinks…no one cares LOL. The nightly entertainment could also be improved.
We thoroughly enjoyed our stay here! The resort including our room was extremely clean, house keeping was exceptional, and any request we had was immediately taken care of. We loved the grounds transportation from the lobby to our casa which ran literally every 3-5 minutes around the entire property! The grounds are very well kept and the staff work around the clock ensuring guests have a great experience. Luciano in the lobby bar was by far my favorite! He addressed us by name each day and remembered our order! Daniel (manager of steakhouse) was amazing!!! He ensured our dining experience was great which resulted in us dining at the steakhouse for another night. Ryan (the hibachi chef) was also a favorite! He was very entertaining and personable. Maria at the adults only pool kept the food and drinking coming the entire day! We really enjoyed the food at the Asian restaurant, hibachi (make a separate reservation for this), the steakhouse, Mexal (Mexican) and the lobby bar food was consumed DAILY! We didn’t care too much for the buffet for dinner which is why the amazing restaurants are offered you just need to book your reservations as soon as you check in to ensure a spot! Breakfast buffet was good but we opted for breakfast in Mexal instead daily which was great! My only complaint is the cleanliness of the pools especially the adults only pool. The water is extremely dirty but after a few drinks…no one cares LOL. The nightly entertainment could also be improved.
10
Turan
20 de out. de 2025
·
A estadia foi de 6 noites
Overall a great experience for our family, the kid swim park was closed for a couple days straight during our stay. But the ocean was clean so we used that instead. The restaurant options were nice, might come back next year. The staff were super friendly
Overall a great experience for our family, the kid swim park was closed for a couple days straight during our stay. But the ocean was clean so we used that instead. The restaurant options were nice, might come back next year. The staff were super friendly
10
Lauren
13 de jun. de 2025
·
A estadia foi de 7 noites
Truly the best all inclusive experience yet. Every single employee there is so attentive. The one thing I was a little upset about was no true swim up pool bar. However, the wait staff that would bring you drinks before you even had to ask truly made up for that. This was a trip I did not want to leave, and if my adventures ever take back to tulum, I will absolutely be staying here again!
Truly the best all inclusive experience yet. Every single employee there is so attentive. The one thing I was a little upset about was no true swim up pool bar. However, the wait staff that would bring you drinks before you even had to ask truly made up for that. This was a trip I did not want to leave, and if my adventures ever take back to tulum, I will absolutely be staying here again!
10
Gabriela
27 de nov. de 2025
·
A estadia foi de 4 noites
Staff was great friendly and very helpful. Resort was very nice and clean . Pools are amazing.
Staff was great friendly and very helpful. Resort was very nice and clean . Pools are amazing.
8
Rachel
6 de out. de 2025
·
A estadia foi de 3 noites
I stayed for an adult vacation at the Hilton in Tulum. The property is lovely and clean. Pools were nice. Jacuzzis were not hot, they were like warm and couldn’t find how to turn them on - others also had issues. The food… was nothing to write home about, everything was bland and needed seasoning. The breakfast diy tacos were the best thing we all ate. The staff was lovely and polite and helpful. Take cash so you can tip them!
I stayed for an adult vacation at the Hilton in Tulum. The property is lovely and clean. Pools were nice. Jacuzzis were not hot, they were like warm and couldn’t find how to turn them on - others also had issues. The food… was nothing to write home about, everything was bland and needed seasoning. The breakfast diy tacos were the best thing we all ate. The staff was lovely and polite and helpful. Take cash so you can tip them!
8
kevin
8 de out. de 2025
·
A estadia foi de 5 noites
It is a beautiful property; unfortunately, it rain 80% of the time; therefore, I did not get a chance to get in as much beach time as I wanted. Additionally, they do not have a dance floor/club for night life. Therefore, you will have to go off the Resort for night life after 11:00 PM and traveling is very expensive.
It is a beautiful property; unfortunately, it rain 80% of the time; therefore, I did not get a chance to get in as much beach time as I wanted. Additionally, they do not have a dance floor/club for night life. Therefore, you will have to go off the Resort for night life after 11:00 PM and traveling is very expensive.
10
Arturo
22 de out. de 2025
·
A estadia foi de 5 noites
The whole experience was amazing, the message at the Conrad Spa was out of this world, the service and attention to detail from the staff was beyond incredible, I had small accident while at the pool but the staff was beyond helpful. We took this trip around our 4 year old daughter and she loved the kids club and the kids pool. The only complaint I would have is that my wife as a vegan really had a hard time finding food options throughout the day. The reservation restaurants were amazing and had plenty of options to choose from. Overall it was an amazing experience. Thanks to the amazing team
The whole experience was amazing, the message at the Conrad Spa was out of this world, the service and attention to detail from the staff was beyond incredible, I had small accident while at the pool but the staff was beyond helpful. We took this trip around our 4 year old daughter and she loved the kids club and the kids pool. The only complaint I would have is that my wife as a vegan really had a hard time finding food options throughout the day. The reservation restaurants were amazing and had plenty of options to choose from. Overall it was an amazing experience. Thanks to the amazing team
8
Donna Kathleen
6 de ago. de 2025
·
A estadia foi de 10 noites
Tiles in pools broken. Fair bit of wear n tear after only 3 years.
Tiles in pools broken. Fair bit of wear n tear after only 3 years.
10
Kiley
12 de out. de 2025
·
A estadia foi de 7 noites
This hotel is truly amazing. The staff are all very friendly and helpful. The food was top notch. The property has something like 5 pools (we only went to two). The beach has amenities like kayaks for use. The hotel casas line the beach and have shuttles running constantly, there is hardly a wait for the shuttles. The kids club is a beautiful area with climbing and horse ride on toys. The only bummer was that the kids pool/splash area (which was originally why we booked this hotel) was closed the entire week we were there. But even with the kids pool down, we had an amazing time! We will be returning! Note: bring bug spray! With afternoon showers, the bugs came out.
This hotel is truly amazing. The staff are all very friendly and helpful. The food was top notch. The property has something like 5 pools (we only went to two). The beach has amenities like kayaks for use. The hotel casas line the beach and have shuttles running constantly, there is hardly a wait for the shuttles. The kids club is a beautiful area with climbing and horse ride on toys. The only bummer was that the kids pool/splash area (which was originally why we booked this hotel) was closed the entire week we were there. But even with the kids pool down, we had an amazing time! We will be returning! Note: bring bug spray! With afternoon showers, the bugs came out.
8
Manuel
27 de ago. de 2025
·
A estadia foi de 4 noites
Excelentes instalaciones, limpieza, comodidad, todo en un lugar, excepto el kids club donde tienen muchas restricciones para el uso del área y juguetes en horas no familiares, los adultos comprendemos pero es difícil que un niño de 3 años entienda que a esa hora no puede hacer uso de un juguete que está desocupado.
Excelentes instalaciones, limpieza, comodidad, todo en un lugar, excepto el kids club donde tienen muchas restricciones para el uso del área y juguetes en horas no familiares, los adultos comprendemos pero es difícil que un niño de 3 años entienda que a esa hora no puede hacer uso de un juguete que está desocupado.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Os quartos e os jardins são frequentemente descritos como muito limpos. No entanto, vários hóspedes relataram piscinas sujas e azulejos quebrados/faltantes, e alguns mencionaram pragas.
Avaliações dos hóspedes relacionadas
10
Vance
5 de nov. de 2025
·
A estadia foi de 3 noites
Outstanding cleanliness and wonderful servicing of room needs. Could not have been better!!
Outstanding cleanliness and wonderful servicing of room needs. Could not have been better!!
8
Brittany
18 de jul. de 2025
·
A estadia foi de 5 noites
We thoroughly enjoyed our stay here! The resort including our room was extremely clean, house keeping was exceptional, and any request we had was immediately taken care of. We loved the grounds transportation from the lobby to our casa which ran literally every 3-5 minutes around the entire property! The grounds are very well kept and the staff work around the clock ensuring guests have a great experience. Luciano in the lobby bar was by far my favorite! He addressed us by name each day and remembered our order! Daniel (manager of steakhouse) was amazing!!! He ensured our dining experience was great which resulted in us dining at the steakhouse for another night. Ryan (the hibachi chef) was also a favorite! He was very entertaining and personable. Maria at the adults only pool kept the food and drinking coming the entire day! We really enjoyed the food at the Asian restaurant, hibachi (make a separate reservation for this), the steakhouse, Mexal (Mexican) and the lobby bar food was consumed DAILY! We didn’t care too much for the buffet for dinner which is why the amazing restaurants are offered you just need to book your reservations as soon as you check in to ensure a spot! Breakfast buffet was good but we opted for breakfast in Mexal instead daily which was great! My only complaint is the cleanliness of the pools especially the adults only pool. The water is extremely dirty but after a few drinks…no one cares LOL. The nightly entertainment could also be improved.
We thoroughly enjoyed our stay here! The resort including our room was extremely clean, house keeping was exceptional, and any request we had was immediately taken care of. We loved the grounds transportation from the lobby to our casa which ran literally every 3-5 minutes around the entire property! The grounds are very well kept and the staff work around the clock ensuring guests have a great experience. Luciano in the lobby bar was by far my favorite! He addressed us by name each day and remembered our order! Daniel (manager of steakhouse) was amazing!!! He ensured our dining experience was great which resulted in us dining at the steakhouse for another night. Ryan (the hibachi chef) was also a favorite! He was very entertaining and personable. Maria at the adults only pool kept the food and drinking coming the entire day! We really enjoyed the food at the Asian restaurant, hibachi (make a separate reservation for this), the steakhouse, Mexal (Mexican) and the lobby bar food was consumed DAILY! We didn’t care too much for the buffet for dinner which is why the amazing restaurants are offered you just need to book your reservations as soon as you check in to ensure a spot! Breakfast buffet was good but we opted for breakfast in Mexal instead daily which was great! My only complaint is the cleanliness of the pools especially the adults only pool. The water is extremely dirty but after a few drinks…no one cares LOL. The nightly entertainment could also be improved.
4
Mousa Khalil
10 de ago. de 2025
·
A estadia foi de 4 noites
Pool wasn’t clean. And the area around the pools wasn’t clean
Pool wasn’t clean. And the area around the pools wasn’t clean
10
Ana
26 de jul. de 2025
·
A estadia foi de 3 noites
Hilton Tulum Riviera Maya All-Inclusive Resort is like no other place! The clean and pristine grounds is beyond well maintained and should be seen by all. My stay was incredible and I already can’t wait to return. The restaurants have the best foods and well curated. They are a cut above all other resorts.
Hilton Tulum Riviera Maya All-Inclusive Resort is like no other place! The clean and pristine grounds is beyond well maintained and should be seen by all. My stay was incredible and I already can’t wait to return. The restaurants have the best foods and well curated. They are a cut above all other resorts.
10
Gabriela
27 de nov. de 2025
·
A estadia foi de 4 noites
Staff was great friendly and very helpful. Resort was very nice and clean . Pools are amazing.
Staff was great friendly and very helpful. Resort was very nice and clean . Pools are amazing.
2
sadhana
17 de mai. de 2025
·
A estadia foi de 4 noites
He was very disappointed with the service had roaches in the room. The manager wasn’t helpful four days. We were very disappointed. It was too busy at the front desk complaining about this and that AC wasn’t working so he wasn’t very happy with us day.
He was very disappointed with the service had roaches in the room. The manager wasn’t helpful four days. We were very disappointed. It was too busy at the front desk complaining about this and that AC wasn’t working so he wasn’t very happy with us day.
2
Serkant
12 de ago. de 2025
·
Limited dining reservation availability even when restaurants have open tables. Dirty pools. Broken tiles in the pool wounded our friend. Can't believe this is a Hilton hotel. Not recommended
Limited dining reservation availability even when restaurants have open tables. Dirty pools. Broken tiles in the pool wounded our friend. Can't believe this is a Hilton hotel. Not recommended
10
Terry
23 de abr. de 2025
·
A estadia foi de 7 noites
We were greeted with very kind staff, clean room, excellent food. The property is beautiful and we enjoyed every day!! Definitely coming back!
We were greeted with very kind staff, clean room, excellent food. The property is beautiful and we enjoyed every day!! Definitely coming back!
10
Rolando
15 de ago. de 2025
·
A estadia foi de 4 noites
Great staff, very clean rooms
Great staff, very clean rooms
10
Kimberly M
21 de abr. de 2025
·
A estadia foi de 5 noites
Excellent! Great staff and well-kept property grounds and rooms.
Excellent! Great staff and well-kept property grounds and rooms.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos são modernos, espaçosos e confortáveis, com vistas atraentes para o oceano ou para a selva. Alguns hóspedes notaram pouca privacidade nos andares térreos ou vistas obstruídas e ruído ocasional perto de certos edifícios.
Avaliações dos hóspedes relacionadas
8
Romina Liliana
2 de mai. de 2025
·
A estadia foi de 7 noites
Overall we had a great stay. The property is stunning. However we got a room on the first floor at first (the highest floor is 3), and we found it quite an invasion of privacy to have a walking path right outside our window without telling us so we chose to upgrade to 3rd floor. They were super understanding of that and we happily paid but be aware when booking. Food wise I went in with high expectations and was a bit let down but it was overall fine. The room service is really good for a late night treat. Drinks are great too. But for real Mexican food go into town and get tacos from a street food stand. I wouldn’t go back but I would recommend for a relaxing vacay.
Overall we had a great stay. The property is stunning. However we got a room on the first floor at first (the highest floor is 3), and we found it quite an invasion of privacy to have a walking path right outside our window without telling us so we chose to upgrade to 3rd floor. They were super understanding of that and we happily paid but be aware when booking. Food wise I went in with high expectations and was a bit let down but it was overall fine. The room service is really good for a late night treat. Drinks are great too. But for real Mexican food go into town and get tacos from a street food stand. I wouldn’t go back but I would recommend for a relaxing vacay.
10
Jeffrey Miguel
11 de fev. de 2025
·
A estadia foi de 5 noites
Loved the views from the room
Loved the views from the room
8
Chastity
2 de ago. de 2025
·
A estadia foi de 5 noites
Nice rooms, friendly staff.
Nice rooms, friendly staff.
10
Doretha
6 de jul. de 2025
·
A estadia foi de 3 noites
We loved the modernness - open, light, bright, clean, spacious, and well-appointed / gorgeous designs all throughoutof this 5-star all-inclusive resort that we dubbed as the best kept secret AND our new "home-away-from-home!" TOP NOTCH SERVICE AND STAFF, TOO!
We loved the modernness - open, light, bright, clean, spacious, and well-appointed / gorgeous designs all throughoutof this 5-star all-inclusive resort that we dubbed as the best kept secret AND our new "home-away-from-home!" TOP NOTCH SERVICE AND STAFF, TOO!
10
Rhonda
7 de abr. de 2025
·
A estadia foi de 3 noites
I took my bachelorette trip here in April 2025. The resort is lovely and overall so gorgeous. Our rooms were very clean and the beds were comfy. I’ve never stayed somewhere with nicer staff, they really made the trip special. Oscar at the lobby bar makes the best espresso martinis and margaritas. He was also so fun and attentive. Betuel and Isaías the bellhops gave us a special tour around the resort to show us everything so we wouldn’t have to walk. The food was pretty good, we especially loved the Italian restaurant La Luce, the prosciutto pizza was incredible. The ribeye tacos at SeaSalt were also great! The staff never forgot to ask us about food allergies and really remembered who was allergic to what. They also had quite a few vegan options at every eatery. Vela sur was a great way to start our day with Oceanside breakfast. Overall, the resort experience was lovely, we really enjoyed it all, from the rooms to the pools, but what made this trip special were the resort employees. There are too many to name, thank you to all the employees for making this an unforgettable trip!
I took my bachelorette trip here in April 2025. The resort is lovely and overall so gorgeous. Our rooms were very clean and the beds were comfy. I’ve never stayed somewhere with nicer staff, they really made the trip special. Oscar at the lobby bar makes the best espresso martinis and margaritas. He was also so fun and attentive. Betuel and Isaías the bellhops gave us a special tour around the resort to show us everything so we wouldn’t have to walk. The food was pretty good, we especially loved the Italian restaurant La Luce, the prosciutto pizza was incredible. The ribeye tacos at SeaSalt were also great! The staff never forgot to ask us about food allergies and really remembered who was allergic to what. They also had quite a few vegan options at every eatery. Vela sur was a great way to start our day with Oceanside breakfast. Overall, the resort experience was lovely, we really enjoyed it all, from the rooms to the pools, but what made this trip special were the resort employees. There are too many to name, thank you to all the employees for making this an unforgettable trip!
10
Alejandra
1 de jan. de 2026
·
A estadia foi de 8 noites
No view Of the sea
No view Of the sea
10
Monique
9 de out. de 2025
·
A estadia foi de 3 noites
The rooms were amazing. The staff was friendly and attentive. The view was beautiful.
The rooms were amazing. The staff was friendly and attentive. The view was beautiful.
6
Marcus
10 de dez. de 2024
·
A estadia foi de 3 noites
Many of the rooms at this hotel have a view of the ocean, and I specifically paid extra for an “Ocean View” room. Unless you pay an upcharge, you will get a “Nature View room (jungle). Our room was on ground level, with a berm in front of our patio. You could HEAR the ocean, and you could SMELL the ocean, but you could not SEE the ocean from our patio. The hotel did not appear to be anywhere near full capacity, so I am puzzled why the front desk put us in this room. If they had just put us one floor higher, we would have had a wonderful view of the ocean. As we arrived late in the day, and were tired after flying, we just decided to accept the room. Note: The room TV had intermittent signal outages and one night there was no satellite signal at all. Now I know you're thinking, why did you go to Tulum to watch TV, but this was at the end of a long day and we were retiring for the night, and my wife would have liked to watch a movie. In one of the restaurants (Vela Sur), I was served a dirty glass of ice with food debris in it, which the waiter handed me to pour my soda into. Let me clarify, it was not the ice that was dirty, it was actually a dirty glass that had not been washed properly. I looked at the waiter to see if he caught it but he just walked away. The wristband fob is a great idea, even though a wristband seems like a step back at an all-inclusive, but it's actually difficult to lose and you don't have to remember it when you leave your room.
Many of the rooms at this hotel have a view of the ocean, and I specifically paid extra for an “Ocean View” room. Unless you pay an upcharge, you will get a “Nature View room (jungle). Our room was on ground level, with a berm in front of our patio. You could HEAR the ocean, and you could SMELL the ocean, but you could not SEE the ocean from our patio. The hotel did not appear to be anywhere near full capacity, so I am puzzled why the front desk put us in this room. If they had just put us one floor higher, we would have had a wonderful view of the ocean. As we arrived late in the day, and were tired after flying, we just decided to accept the room. Note: The room TV had intermittent signal outages and one night there was no satellite signal at all. Now I know you're thinking, why did you go to Tulum to watch TV, but this was at the end of a long day and we were retiring for the night, and my wife would have liked to watch a movie. In one of the restaurants (Vela Sur), I was served a dirty glass of ice with food debris in it, which the waiter handed me to pour my soda into. Let me clarify, it was not the ice that was dirty, it was actually a dirty glass that had not been washed properly. I looked at the waiter to see if he caught it but he just walked away. The wristband fob is a great idea, even though a wristband seems like a step back at an all-inclusive, but it's actually difficult to lose and you don't have to remember it when you leave your room.
6
Monique
15 de jun. de 2025
·
A estadia foi de 5 noites
Avoid Casa 3 at all costs!! I was woken up every day between 6-6:30 am to the sound of workers shoveling Sargassum seaweed into a dump truck. The smell of that seaweed was so nauseating. I had to leave my room immediately, which works if their goal is for guests to get out and enjoy the property. Unbeknownst to me, it was only Casa 3 that had to deal with the smell of rotten boiled eggs every day. Also, bring sturdy swim shoes if you plan to go the beach as it is very rocky. I loved everything else about the property…the food, the activities at the pool, the pool options, the friendliness of everyone working at the property, all great!
Avoid Casa 3 at all costs!! I was woken up every day between 6-6:30 am to the sound of workers shoveling Sargassum seaweed into a dump truck. The smell of that seaweed was so nauseating. I had to leave my room immediately, which works if their goal is for guests to get out and enjoy the property. Unbeknownst to me, it was only Casa 3 that had to deal with the smell of rotten boiled eggs every day. Also, bring sturdy swim shoes if you plan to go the beach as it is very rocky. I loved everything else about the property…the food, the activities at the pool, the pool options, the friendliness of everyone working at the property, all great!
10
Stacey
29 de jan. de 2025
·
A estadia foi de 1 noite
We stayed at Hilton for one night. The room and facilities are super clean. Room is modern and comfortable and quiet. There’s a pool area for each building. I wish I booked all my stay here. The lobby is magnificent facing the ocean. You immediately feel luxurious when entering it. It’s worth the money comparing with other hotels in Cancun at the same price range.
We stayed at Hilton for one night. The room and facilities are super clean. Room is modern and comfortable and quiet. There’s a pool area for each building. I wish I booked all my stay here. The lobby is magnificent facing the ocean. You immediately feel luxurious when entering it. It’s worth the money comparing with other hotels in Cancun at the same price range.
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Serviço
Muitos comentários elogiam a simpatia e a prestatividade da equipe e a atenção da equipe de limpeza. Outros citam serviço lento ou inconsistente, confusão com as reservas e interações desúteis na recepção.
Avaliações dos hóspedes relacionadas
10
Valerie
18 de ago. de 2025
·
A estadia foi de 3 noites
We really enjoyed our stay. Customer service is great. They clean the room, empty the trash and refill the fridge with beverages even though we don’t call for it.
We really enjoyed our stay. Customer service is great. They clean the room, empty the trash and refill the fridge with beverages even though we don’t call for it.
2
Luke
16 de ago. de 2025
·
A estadia foi de 7 noites
Got food poisoning the third night of our stay. Ruined everything. Ages for kids activities unclear, much of the staff was cranky/unhappy, and our room was missing its mini-fridge.
Got food poisoning the third night of our stay. Ruined everything. Ages for kids activities unclear, much of the staff was cranky/unhappy, and our room was missing its mini-fridge.
4
Huseyin
12 de ago. de 2025
·
A estadia foi de 4 noites
Food quality was really bad. Restaurants were empty, yet they wouldn't book you until 9-10pm at night. Laziest staff ever that often fakes not understanding English to not do what you are requesting. This is the worst Hilton ever. I really think Hilton should considee revoking their brand as I will think twice to ever stay at a Hilton again.
Food quality was really bad. Restaurants were empty, yet they wouldn't book you until 9-10pm at night. Laziest staff ever that often fakes not understanding English to not do what you are requesting. This is the worst Hilton ever. I really think Hilton should considee revoking their brand as I will think twice to ever stay at a Hilton again.
10
Gabriela
27 de nov. de 2025
·
A estadia foi de 4 noites
Staff was great friendly and very helpful. Resort was very nice and clean . Pools are amazing.
Staff was great friendly and very helpful. Resort was very nice and clean . Pools are amazing.
4
Kenneth
20 de fev. de 2025
·
A estadia foi de 2 noites
My overall experience at this resort left much to be desired. While the frontline staff were friendly and hardworking, they were clearly understaffed, making it difficult for them to be effective. Once the resort got busy, long lines formed at every bar, not just for drinks but even for clean glassware. The employees did their best, but they simply didn’t have the resources to keep up with demand. Unfortunately, the most disappointing part of my stay was dealing with the front desk and management. They were unaccommodating and unwilling to assist when issues arose. Simple requests were regularly denied, making what should have been a relaxing vacation unnecessarily frustrating. Instead of operating as a "resort of yes," this property felt like a "resort of no." For example, I was denied an ice bucket for the beach, which should be a basic amenity at an all-inclusive resort. When I arrived at a restaurant just ten minutes before closing, hoping to grab a plate of pastries, I was refused service because they had finished seating—despite 100 people still dining. Even getting empty wine glasses was a hassle; instead of providing them, staff insisted on serving full glasses of wine, forcing me to waste perfectly good wine just to get the glassware. A resort should prioritize guest experience by accommodating reasonable requests. While the frontline staff tried their best, poor management and a rigid service approach left a lasting negative impression.
My overall experience at this resort left much to be desired. While the frontline staff were friendly and hardworking, they were clearly understaffed, making it difficult for them to be effective. Once the resort got busy, long lines formed at every bar, not just for drinks but even for clean glassware. The employees did their best, but they simply didn’t have the resources to keep up with demand. Unfortunately, the most disappointing part of my stay was dealing with the front desk and management. They were unaccommodating and unwilling to assist when issues arose. Simple requests were regularly denied, making what should have been a relaxing vacation unnecessarily frustrating. Instead of operating as a "resort of yes," this property felt like a "resort of no." For example, I was denied an ice bucket for the beach, which should be a basic amenity at an all-inclusive resort. When I arrived at a restaurant just ten minutes before closing, hoping to grab a plate of pastries, I was refused service because they had finished seating—despite 100 people still dining. Even getting empty wine glasses was a hassle; instead of providing them, staff insisted on serving full glasses of wine, forcing me to waste perfectly good wine just to get the glassware. A resort should prioritize guest experience by accommodating reasonable requests. While the frontline staff tried their best, poor management and a rigid service approach left a lasting negative impression.
10
Tasneem
31 de out. de 2025
·
A estadia foi de 4 noites
Hilton Tulum was one of the best resorts I have ever stayed on, lots of people from different countries and backgrounds. The staff are a 10/10, never had a problem with any one of them. At the lobby bar there are 2 guys that stood out to my partner and I, we forgot the other guys name but Daniel was extremely amazing his service was a 100/100 most sweetest guy ever. There was lots of sight seeing and animals as well loll. The room(s) are extremely clean and room service was a 10/10 anytime we called they were on GO! Which was amazing. First time in Mexico lots of memories and wonderful people. To the people in Hilton Tulum we say Thank you see you guys soon!
Hilton Tulum was one of the best resorts I have ever stayed on, lots of people from different countries and backgrounds. The staff are a 10/10, never had a problem with any one of them. At the lobby bar there are 2 guys that stood out to my partner and I, we forgot the other guys name but Daniel was extremely amazing his service was a 100/100 most sweetest guy ever. There was lots of sight seeing and animals as well loll. The room(s) are extremely clean and room service was a 10/10 anytime we called they were on GO! Which was amazing. First time in Mexico lots of memories and wonderful people. To the people in Hilton Tulum we say Thank you see you guys soon!
10
Mariah
28 de ago. de 2025
·
A estadia foi de 6 noites
We had such an amazing family experience with my 2.5 year old for an entire week stay! The food was amazing and the staff was even better. We used the shuttle service that the hotel offers and we were pleasantly surprised with a car seat waiting for our travel to the resort. Once we arrived check-in is very easy, leave a card on file if you are looking to charge your room during dining experienced and beverage upgrades, otherwise no card is required during your stay. There is a bit of a learning curve the first day if you are not fluent in Spanish to get the initial layout and hours of dining but past the first day it’s a smooth vacation. You will need to book dinner reservations with concierge and they recommend doing that as soon as you can to book your preferred restaurant. The Conrad Spa was THE BEST EXPERIENCE! I arrived an hour early prior to my service and enjoyed a steam room, sauna and cold plunge before my massage and facial. Our only feedback is surrounding our toddler, if there can be nuggets, quesadillas and/or pizza for lunch options as the nuggets seemed to be first come first serve. Lastly my husband suggested a smoothie bar that provides protein shakes as he used the 24 hour gym every day during our stay. Overall 10/10 would recommend. We truly felt like it was a staycation where we could relax and enjoy all the resort had to offer ! Thank you so much to all of the staff for making us feel welcome during every encounter!
We had such an amazing family experience with my 2.5 year old for an entire week stay! The food was amazing and the staff was even better. We used the shuttle service that the hotel offers and we were pleasantly surprised with a car seat waiting for our travel to the resort. Once we arrived check-in is very easy, leave a card on file if you are looking to charge your room during dining experienced and beverage upgrades, otherwise no card is required during your stay. There is a bit of a learning curve the first day if you are not fluent in Spanish to get the initial layout and hours of dining but past the first day it’s a smooth vacation. You will need to book dinner reservations with concierge and they recommend doing that as soon as you can to book your preferred restaurant. The Conrad Spa was THE BEST EXPERIENCE! I arrived an hour early prior to my service and enjoyed a steam room, sauna and cold plunge before my massage and facial. Our only feedback is surrounding our toddler, if there can be nuggets, quesadillas and/or pizza for lunch options as the nuggets seemed to be first come first serve. Lastly my husband suggested a smoothie bar that provides protein shakes as he used the 24 hour gym every day during our stay. Overall 10/10 would recommend. We truly felt like it was a staycation where we could relax and enjoy all the resort had to offer ! Thank you so much to all of the staff for making us feel welcome during every encounter!
10
Francisco
16 de ago. de 2025
·
A estadia foi de 5 noites
Our stay was nothing short of incredible. From the moment we checked in, the staff went above and beyond — always warm, helpful, and quick to make us feel at home. Traveling with a 10-month-old could’ve been stressful, but Hilton had a crib ready in our room before we even asked. Huge win for family-friendly travel! The vibe here is unmatched — the parties are lively yet surprisingly kid-friendly, so everyone gets to enjoy. The food blew me away… every cuisine we tried was on point, from flavor to drink pairings. The only spot that missed the mark for me was the Mexican restaurant — felt a little too boujee with ingredients instead of highlighting authentic flavors. But that’s me being picky because everything else? Absolute fire. Honestly, Hilton surprised me in the best way possible. Luxury, family comfort, and unforgettable memories all in one place. I’d go back in a heartbeat.
Our stay was nothing short of incredible. From the moment we checked in, the staff went above and beyond — always warm, helpful, and quick to make us feel at home. Traveling with a 10-month-old could’ve been stressful, but Hilton had a crib ready in our room before we even asked. Huge win for family-friendly travel! The vibe here is unmatched — the parties are lively yet surprisingly kid-friendly, so everyone gets to enjoy. The food blew me away… every cuisine we tried was on point, from flavor to drink pairings. The only spot that missed the mark for me was the Mexican restaurant — felt a little too boujee with ingredients instead of highlighting authentic flavors. But that’s me being picky because everything else? Absolute fire. Honestly, Hilton surprised me in the best way possible. Luxury, family comfort, and unforgettable memories all in one place. I’d go back in a heartbeat.
6
Ismael
12 de set. de 2025
·
A estadia foi de 1 noite
Although this looks a brand new hotel with a beautiful design I WOULD NOT recommend this hotel. Service isn’t very good, at the steakhouse Auma the host Carlos was quite unfair and rude, we missed the time for making a reservation but the concierge said maybe we can try as walk ins and a table could be available if any guest didn’t show up or canceled. We did so, on our way we met some other guests on the cart to the restaurant under the same situation. We were first in line, and Carlos denied us the table, while he gave a table to the guests behind us just because they were a group of women. There were 7 available tables. This was discrimination. The property’s maintenance isn’t the best, pools have unstick missing tiles, dangerous for the feet. Common areas bathrooms are normally dirty. Wines are very low quality ones and food is average. Our room keys didn’t work in several times, even twice a day. Walking from the room to the lobby takes around 30 mins, taking a cart around 15, this was very annoying. The best thing of the hotel was the coffee bar.
Although this looks a brand new hotel with a beautiful design I WOULD NOT recommend this hotel. Service isn’t very good, at the steakhouse Auma the host Carlos was quite unfair and rude, we missed the time for making a reservation but the concierge said maybe we can try as walk ins and a table could be available if any guest didn’t show up or canceled. We did so, on our way we met some other guests on the cart to the restaurant under the same situation. We were first in line, and Carlos denied us the table, while he gave a table to the guests behind us just because they were a group of women. There were 7 available tables. This was discrimination. The property’s maintenance isn’t the best, pools have unstick missing tiles, dangerous for the feet. Common areas bathrooms are normally dirty. Wines are very low quality ones and food is average. Our room keys didn’t work in several times, even twice a day. Walking from the room to the lobby takes around 30 mins, taking a cart around 15, this was very annoying. The best thing of the hotel was the coffee bar.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Localizado em um trecho tranquilo, cênico e um tanto remoto fora de Tulum, com táxis caros e pouca vida noturna próxima. A costa é em sua maior parte rochosa, com algas marinhas em alguns momentos, portanto, o acesso à praia é limitado em comparação com o tempo de piscina.
Avaliações dos hóspedes relacionadas
10
Lisa
9 de fev. de 2025
·
A estadia foi de 3 noites
It’s a Beautiful resort the atmosphere was good the staff were friendly it was very clean and the restaurants were good. The only downside was the location it’s not near any restaurants or shops
It’s a Beautiful resort the atmosphere was good the staff were friendly it was very clean and the restaurants were good. The only downside was the location it’s not near any restaurants or shops
8
Juan antonio
13 de jul. de 2025
·
A estadia foi de 4 noites
Todo bien la comida y bebidas (lo mejor), el servicio, limpieza, etc. solo la actitud de algunos empleados no me gustó mucho (pocos la gran mayoría muy amables y serviciales). Lo malo es que el transporte es algo costoso hacia y desde el hotel los taxis son muy caros y está algo lejos de todo
Todo bien la comida y bebidas (lo mejor), el servicio, limpieza, etc. solo la actitud de algunos empleados no me gustó mucho (pocos la gran mayoría muy amables y serviciales). Lo malo es que el transporte es algo costoso hacia y desde el hotel los taxis son muy caros y está algo lejos de todo
8
Bogdan
13 de abr. de 2025
·
A estadia foi de 6 noites
Great place, great staff, great food. No room to swim in the ocean. Beach has a lot of rocks and hard to get in and out of water. If you are a pool person and like to tan, or family with kids. This is a great place to be at.
Great place, great staff, great food. No room to swim in the ocean. Beach has a lot of rocks and hard to get in and out of water. If you are a pool person and like to tan, or family with kids. This is a great place to be at.
10
Monsurah
15 de mar. de 2025
·
A estadia foi de 3 noites
This location was very private, bwith eautiful scenery. The staff was very friendly. The golf carts arrived every 3-5 minutes and made it easy to get around the resort.
This location was very private, bwith eautiful scenery. The staff was very friendly. The golf carts arrived every 3-5 minutes and made it easy to get around the resort.
4
ABRAHAM
18 de set. de 2025
·
A estadia foi de 3 noites
The hotel is not at Tulum, it is 15 minutes away by car at Chemuyil. -The beach is full of rocks and sargasso. -Two restaurants were closed for renovations, other was only for Enclave members !! -Bicycles are only used for visiting the SPA and the Conrad hotel with a guide, helmet and safety vest. -The pool towels are collected 5 pm, so if you want to swim later there are no towels ! - The beach has no service staff.
The hotel is not at Tulum, it is 15 minutes away by car at Chemuyil. -The beach is full of rocks and sargasso. -Two restaurants were closed for renovations, other was only for Enclave members !! -Bicycles are only used for visiting the SPA and the Conrad hotel with a guide, helmet and safety vest. -The pool towels are collected 5 pm, so if you want to swim later there are no towels ! - The beach has no service staff.
8
kevin
8 de out. de 2025
·
A estadia foi de 5 noites
It is a beautiful property; unfortunately, it rain 80% of the time; therefore, I did not get a chance to get in as much beach time as I wanted. Additionally, they do not have a dance floor/club for night life. Therefore, you will have to go off the Resort for night life after 11:00 PM and traveling is very expensive.
It is a beautiful property; unfortunately, it rain 80% of the time; therefore, I did not get a chance to get in as much beach time as I wanted. Additionally, they do not have a dance floor/club for night life. Therefore, you will have to go off the Resort for night life after 11:00 PM and traveling is very expensive.
10
Aaliyah
13 de abr. de 2025
·
A estadia foi de 5 noites
Everything was perfect honestly, staff the vibes.. just wish there was convenient way for transportation that didn’t cost so much. Maybe provide shuttles from the airport as well as lil market options in the city
Everything was perfect honestly, staff the vibes.. just wish there was convenient way for transportation that didn’t cost so much. Maybe provide shuttles from the airport as well as lil market options in the city
10
Leila
27 de set. de 2025
·
A estadia foi de 3 noites
We had a beautiful oceanview from the room. There was lots of seaweed and more rocks than beach but they have multiple pools on the property to explore.
We had a beautiful oceanview from the room. There was lots of seaweed and more rocks than beach but they have multiple pools on the property to explore.
10
Paul
22 de ago. de 2025
·
A estadia foi de 5 noites
Property Is huge with several facilites. Food Is not bad, mostly great staff. Decent activities and family entertainment. No Beach access or small stretch of rocky beach.
Property Is huge with several facilites. Food Is not bad, mostly great staff. Decent activities and family entertainment. No Beach access or small stretch of rocky beach.
10
Allyson
22 de jul. de 2025
·
A estadia foi de 6 noites
This was a beautiful property that suited our family vacation well, accommodating six adults and five kids ranging in age from 11 to 19. It was low-key which I enjoyed, although the older teens would have preferred a little more to do. We went into Tulum where there's a vibrant night life, but it's also a 45-minute drive each way, which wasn't ideal.
This was a beautiful property that suited our family vacation well, accommodating six adults and five kids ranging in age from 11 to 19. It was low-key which I enjoyed, although the older teens would have preferred a little more to do. We went into Tulum where there's a vibrant night life, but it's also a 45-minute drive each way, which wasn't ideal.
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Restaurante
As opiniões sobre a alimentação são mistas: o café da manhã é frequentemente elogiado e alguns restaurantes especializados se destacam, mas os buffets podem ser sem graça ou repetitivos, as bebidas fracas e as reservas para o jantar difíceis de conseguir. Alguns hóspedes relataram doenças relacionadas à alimentação.
Avaliações dos hóspedes relacionadas
8
Caroline Rainsford
10 de dez. de 2024
·
A estadia foi de 4 noites
Food was very underwhelming. Not alot of good options. The only restaurant I liked was the Japanese one.
Food was very underwhelming. Not alot of good options. The only restaurant I liked was the Japanese one.
4
MURAT
8 de fev. de 2026
·
A estadia foi de 2 noites
-rooms are well equipped and big enough -beach is beautiful but the sea is rocky and not comfortable to swim -pool area is nice and clean -the food quality is very low except the breakfast. breakfast was good but we did not like any restaurant for lunch and dinner. in even low profile restaurants anywhere, you can have more delicious foods.
-rooms are well equipped and big enough -beach is beautiful but the sea is rocky and not comfortable to swim -pool area is nice and clean -the food quality is very low except the breakfast. breakfast was good but we did not like any restaurant for lunch and dinner. in even low profile restaurants anywhere, you can have more delicious foods.
8
Chryl
5 de ago. de 2025
·
A estadia foi de 5 noites
Great property, extremely clean and staff was amazing. I would definitely stay here again just because of that. The food would be my only complaint. Except for the breakfast and the Italian restaurant . The other options were lacking seasoning and the traditional Mexican flavors that we all come to love . Late night transportation station to each casa after main performances could have also been much better . Having carts waiting after all main stage activities could have prevented the wait times.
Great property, extremely clean and staff was amazing. I would definitely stay here again just because of that. The food would be my only complaint. Except for the breakfast and the Italian restaurant . The other options were lacking seasoning and the traditional Mexican flavors that we all come to love . Late night transportation station to each casa after main performances could have also been much better . Having carts waiting after all main stage activities could have prevented the wait times.
10
Leidy
20 de set. de 2025
·
A estadia foi de 3 noites
The restaurants are 5/10 except the breakfast(favorite). Everything else was on point!
The restaurants are 5/10 except the breakfast(favorite). Everything else was on point!
10
Heather
31 de mar. de 2025
·
A estadia foi de 5 noites
We spent 4 days/5 nights at Hilton Tulum with our kids, 9 and 7. They had a great time and there were no shortage of pools and beach space. The food was really good for an all inclusive, though we did end up with food poisoning on our last night. Overall, would return as the grounds were lovely, service was good, and food and drinks were great.
We spent 4 days/5 nights at Hilton Tulum with our kids, 9 and 7. They had a great time and there were no shortage of pools and beach space. The food was really good for an all inclusive, though we did end up with food poisoning on our last night. Overall, would return as the grounds were lovely, service was good, and food and drinks were great.
8
Christine Licari
20 de jun. de 2025
·
A estadia foi de 4 noites
To be all this property can be… the dinner options really need an overhaul. Asian place was great. Mezcal was not good. They are trying too hard to have fancy menu and none of what we had was executed well. Maybe try an elevated version of classics. We couldn’t order a taco or an enchilada. There are ways to elevate cuisine. They need to execute the dish well consistently to be on the menu. They missed on everything we had. Nothing g was hot either. Luce was not great Italian either. Again not executed well. Not cooked correctly. Italian should be so easy to do well. The steakhouse was the biggest disappointment and we were really looking forward to it. Concierge said it was the best on property. Well I sent my filet back 3 times bc it was well done and raw in the middle. Not red or rare but gray raw center. I ordered it medium. Pink throughout. Server said yes that’s medium. I was so turned off I ordered the cauliflower steak. This came out as a full head of cauliflower! Roasted on top but not cooked thru and caponata tasted like tomato paste with chopped eggplant. No olives no onions raisins are even traditional. It was bitter. NY strip was not cooked medium rare. It was medium well and my husband just ate it bc he felt bad to say anything after my situation. The breakfast buffet, lunch buffet and pool grills had great food. Nothing fancy but executed very well. This property could be five star but not with dinner issues like this.
To be all this property can be… the dinner options really need an overhaul. Asian place was great. Mezcal was not good. They are trying too hard to have fancy menu and none of what we had was executed well. Maybe try an elevated version of classics. We couldn’t order a taco or an enchilada. There are ways to elevate cuisine. They need to execute the dish well consistently to be on the menu. They missed on everything we had. Nothing g was hot either. Luce was not great Italian either. Again not executed well. Not cooked correctly. Italian should be so easy to do well. The steakhouse was the biggest disappointment and we were really looking forward to it. Concierge said it was the best on property. Well I sent my filet back 3 times bc it was well done and raw in the middle. Not red or rare but gray raw center. I ordered it medium. Pink throughout. Server said yes that’s medium. I was so turned off I ordered the cauliflower steak. This came out as a full head of cauliflower! Roasted on top but not cooked thru and caponata tasted like tomato paste with chopped eggplant. No olives no onions raisins are even traditional. It was bitter. NY strip was not cooked medium rare. It was medium well and my husband just ate it bc he felt bad to say anything after my situation. The breakfast buffet, lunch buffet and pool grills had great food. Nothing fancy but executed very well. This property could be five star but not with dinner issues like this.
2
Amanvir
28 de out. de 2025
·
A estadia foi de 5 noites
We had to call everyday for room service. Our AC was not working properly & it was not fixed during our stay. We also disliked the food. Do not recommend.
We had to call everyday for room service. Our AC was not working properly & it was not fixed during our stay. We also disliked the food. Do not recommend.
6
Siman
28 de ago. de 2025
·
A estadia foi de 7 noites
I was really disappointed with the dining setup. They told us that only one restaurant was buffet-style and available without restrictions, while all the others required reservations—which were rarely available. Since it was advertised as all-inclusive, I expected to have access to all the restaurants, not just one. It felt misleading and very frustrating
I was really disappointed with the dining setup. They told us that only one restaurant was buffet-style and available without restrictions, while all the others required reservations—which were rarely available. Since it was advertised as all-inclusive, I expected to have access to all the restaurants, not just one. It felt misleading and very frustrating
4
Candace Rae
22 de jul. de 2025
·
A estadia foi de 3 noites
Overall the property is beautiful and has a lot of potential. However, the food quality and options were terrible. Reservations are limited and no options at dinner if you arrive on a certain day (Friday) as there was no dinner buffet available. Mediterranean restaurant was awful, Asian restaurant was mediocre. Noodles were unbelievably sweet. The staff also seemed to be confused about what food options were available and when. The beach has limited access, very rocky and lots of seaweed. They did try and clear the seaweed daily. If you want to swim or walk the beach this is definitely not your resort. Drink selections not great (bottom shelf liquor, especially the tequila surprisingly) and definitely watered down. We’ve stayed at several all inclusive Hiltons and this was by far the worse. Maybe one staff for the entire pool taking food and drink orders, so you either had to wait an extensive amount of time to get them or get out of the pool and go to the nearest bar which is not that close. No entertainment. Again, the property is beautiful and well kept, so it’s disappointing they fell short everywhere else. Freddy and I believe his name was Salvador at Vela for the breakfast buffet were awesome! But because of all the other shortcomings I definitely won’t be back.
Overall the property is beautiful and has a lot of potential. However, the food quality and options were terrible. Reservations are limited and no options at dinner if you arrive on a certain day (Friday) as there was no dinner buffet available. Mediterranean restaurant was awful, Asian restaurant was mediocre. Noodles were unbelievably sweet. The staff also seemed to be confused about what food options were available and when. The beach has limited access, very rocky and lots of seaweed. They did try and clear the seaweed daily. If you want to swim or walk the beach this is definitely not your resort. Drink selections not great (bottom shelf liquor, especially the tequila surprisingly) and definitely watered down. We’ve stayed at several all inclusive Hiltons and this was by far the worse. Maybe one staff for the entire pool taking food and drink orders, so you either had to wait an extensive amount of time to get them or get out of the pool and go to the nearest bar which is not that close. No entertainment. Again, the property is beautiful and well kept, so it’s disappointing they fell short everywhere else. Freddy and I believe his name was Salvador at Vela for the breakfast buffet were awesome! But because of all the other shortcomings I definitely won’t be back.
4
Joshua
29 de set. de 2025
·
A estadia foi de 5 noites
Great hotel stay. Shuttle service is very poor and very disappointing. Food at the hotel is average and repetitive for breakfast and lunch. Overall it’s a 6/10 resort at best and I would recommend not staying here unfortunately
Great hotel stay. Shuttle service is very poor and very disappointing. Food at the hotel is average and repetitive for breakfast and lunch. Overall it’s a 6/10 resort at best and I would recommend not staying here unfortunately
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
8
Lucas
29 de dez. de 2025
·
A estadia foi de 3 noites
O hotel é muito bom, localização praia etc, o que deixou a desejar mais foi a comida para um hotel 5 estrelas há uma expectativa muito grande e a piscina 2 do lobby está totalmente degradada e perigosa inclusive com ladrilhos danificados. Os atendentes em grande maioria são bem receptivos mas acho que pode ter uma evolução pra um padrão 5 estrelas, o atendente da área de praia pra o snorkel e caiaque por exemplo era bem grosseiro. No geral o hotel é bom, com melhorias pontuais.
O hotel é muito bom, localização praia etc, o que deixou a desejar mais foi a comida para um hotel 5 estrelas há uma expectativa muito grande e a piscina 2 do lobby está totalmente degradada e perigosa inclusive com ladrilhos danificados. Os atendentes em grande maioria são bem receptivos mas acho que pode ter uma evolução pra um padrão 5 estrelas, o atendente da área de praia pra o snorkel e caiaque por exemplo era bem grosseiro. No geral o hotel é bom, com melhorias pontuais.
10
CICERO TULIO
22 de ago. de 2024
·
A estadia foi de 6 noites
Incrível!!
Incrível!!
10
María Lucina
16 de jul. de 2024
·
A estadia foi de 2 noites
Excelente
Excelente
10
LARISSA
31 de jan. de 2024
·
A estadia foi de 4 noites
O Hotel foi uma grata surpresa, lindo, novo, atendimento das pessoas em todas as areas sensacionais! Restaurantes comida excelente!
O Hotel foi uma grata surpresa, lindo, novo, atendimento das pessoas em todas as areas sensacionais! Restaurantes comida excelente!
10
abril c
11 de set. de 2026
·
A estadia foi de 3 noites
Hermoso hotel, se ve nuevo, muy rica la comida.
Hermoso hotel, se ve nuevo, muy rica la comida.
Políticas da propriedade
Check-in
Check-out
De 15:00 a 23:59
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Está a considerar este hotel para a sua viagem a Tulum?
Qual é o valor médio das tarifas dos quartos no Hilton Tulum Riviera Maya All-Inclusive Resort em Tulum?
Nos próximos 60–90 dias, as tarifas dos quartos no Hilton Tulum Riviera Maya All-Inclusive Resort em Tulum costumam situar-se em torno de US$ 413 por noite para dois hóspedes, variando entre US$ 412 e US$ 1.791.
Qual é a melhor altura para visitar o Hilton Tulum Riviera Maya All-Inclusive Resort para evitar multidões?
Visite o Hilton Tulum Riviera Maya All-Inclusive Resort em Tulum em maio para uma experiência mais tranquila; dezembro é o mês mais movimentado. Espere que a procura diminua acentuadamente após o pico do inverno, com a época baixa da primavera a oferecer os dias de praia mais calmos e as filas mais curtas.
Qual é o mês mais barato para ficar no Hilton Tulum Riviera Maya All-Inclusive Resort?
Outubro é o mês mais barato para ficar no Hilton Tulum Riviera Maya All-Inclusive Resort em Tulum, com uma média de US$ 276 por noite; fevereiro é o mais caro, com cerca de US$ 581. As tarifas mais baixas de outubro ocorrem mesmo com maio sendo o mês menos movimentado.
Que atrações próximas e ambiente posso esperar perto do Hilton Tulum Riviera Maya All-Inclusive Resort?
O Hilton Tulum Riviera Maya All-Inclusive Resort em Tulum está localizado em Quintana Roo, perto do Parque Xel-Há, do Cenote Dos Ojos e da Praia de Akumal, tornando fácil combinar natação em cenotes com praias protegidas. A propriedade foca-se nos temas Praia/Costa e Spa/Relaxamento, com um ambiente luxuoso e familiar.
Como se comparam as tarifas do Hilton Tulum Riviera Maya All-Inclusive Resort com outros hotéis em Tulum?
O Hilton Tulum Riviera Maya All-Inclusive Resort em Tulum é mais barato do que 2 de 10 hotéis comparáveis por perto, com uma mediana típica de US$ 423 por noite, em comparação com cerca de US$ 307 para os seus concorrentes.
Como é que o preço por noite em Hilton Tulum Riviera Maya All-Inclusive Resort em Tulum se compara com as últimas semanas?
O preço atual no Hilton Tulum Riviera Maya All-Inclusive Resort em Tulum é US$ 345 por noite para dois hóspedes, o que é baixo para este hotel: cerca de 15% abaixo da sua média US$ 410 nos últimos 60 dias. A maioria das noites nesse período situou-se entre US$ 287 e US$ 659.
Preços para as próximas datas
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
dezembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-11-01: 499.43434710717776USD
- 2026-11-02: 344.78954236614993USD
- 2026-11-03: 461.93860725402834USD
- 2026-11-04: 324.69946826605224USD
- 2026-11-05: 324.69946826605224USD
- 2026-11-06: 346.1274101299439USD
- 2026-11-07: 324.69946826605224USD
- 2026-11-08: 408.3936784140015USD
- 2026-11-09: 410.7693139013672USD
- 2026-11-10: 410.7693139013672USD
- 2026-11-11: 410.7693139013672USD
- 2026-11-12: 436.5018082479858USD
- 2026-11-13: 410.7693139013672USD
- 2026-11-14: 410.7693139013672USD
- 2026-11-15: 369.70126020043944USD
- 2026-11-16: 370.0261836254883USD
- 2026-11-17: 369.77334020782473USD
- 2026-11-18: 370.0261836254883USD
- 2026-11-19: 370.0261836254883USD
- 2026-11-20: 369.70126020043944USD
- 2026-11-21: 392.1847251663208USD
- 2026-11-22: 370.0261836254883USD
- 2026-11-23: 422.92075344104006USD
- 2026-11-24: 502.1690168331299USD
- 2026-11-25: 502.26264230932617USD
- 2026-11-26: 603.0482480123292USD
- 2026-11-27: 573.1926474924317USD
- 2026-11-28: 564.1078349652099USD
- 2026-11-29: 481.31204696520996USD
- 2026-11-30: 481.31204696520996USD
- 2026-12-01: 353.5859665739136USD
- 2026-12-02: 348.582432645813USD
- 2026-12-03: 348.582432645813USD
- 2026-12-04: 392.1847251663208USD
- 2026-12-05: 325.9097363199463USD
- 2026-12-06: 348.582432645813USD
- 2026-12-07: 348.582432645813USD
- 2026-12-08: 348.582432645813USD
- 2026-12-09: 348.582432645813USD
- 2026-12-10: 348.582432645813USD
- 2026-12-11: 349.28633096520997USD
- 2026-12-12: 352.6496093770752USD
- 2026-12-13: 348.582432645813USD
- 2026-12-14: 348.582432645813USD
- 2026-12-15: 348.582432645813USD
- 2026-12-16: 348.582432645813USD
- 2026-12-17: 348.582432645813USD
- 2026-12-18: 481.31204696520996USD
- 2026-12-19: 481.31204696520996USD
- 2026-12-20: NO DATA
- 2026-12-21: NO DATA
- 2026-12-22: NO DATA
- 2026-12-23: NO DATA
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: NO DATA
Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito; não se aceita numerário
- É reutilizada água através de um sistema de reciclagem de águas residuais
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- O alojamento permite a estadia grátis de crianças com idade igual ou inferior a 4 anos, desde que ocupem o mesmo quarto que os pais ou responsáveis e utilizem as camas existentes.
- O alojamento dispõe de quartos contíguos/comunicantes, sujeitos a disponibilidade. Contacte diretamente o alojamento através do número de telefone incluído na confirmação de reserva.
- Acesso aos quartos através de dispositivo móvel.
Cortesias mais populares
Serviço de lavandaria
Elevador
Centro de negócios
Serviço de estacionamento
Funcionários multilingues
Cofre
Serviços
Centro de negócios
Elevador
Funcionários multilingues
Cofre
Serviço de lavandaria
Sala de baile
Depósito de bagagem
24-Hour Front Desk
ATM/Banking
Banquet Hall
Computer Station
Concierge Services
Coworking Spaces
Reception (free)
Gift Shops or Newsstand
Laundry Facilities
Porter/Bellhop
Reception Hall
Shopping (on site)
Tours/Ticket Assistance
Wedding Services
Well-Lit Path to Entrance
Atividades
Jardim
Parque infantil
Piscina para crianças
Fitness Center (24-hour)
Arcade/Game Room
Beach Umbrellas
Bicycles (on site) (free)
Fitness Center (nearby) (free)
Full-Service Spa
Outdoor Entertainment Area
Mobiliário de exterior
Pool Cabanas (surcharge)
Pool Sun Loungers
Pool Umbrellas
Spa Services (on site)
Spa Treatment Room (s)
Waterslide
Geral
Toalhas
Café da manhã gratuito
Beach Sun Loungers
Children's Club (free)
Children's Games
Handrails in Hallways
Smoke-Free Property
Snack Bar/Deli
Stair-Free Path to Entrance
Valet For Wheelchair-Equipped Vehicle
Walkway to Water
Water Dispenser
Wheelchair Accessible (Limited)
Wheelchair Accessible Path of Travel
Wheelchair-Accessible Concierge Desk
Fitness Center (wheelchair accessible)
Wheelchair-Accessible Lounge
Wheelchair-Accessible Meeting Spaces/Business Center
Wheelchair-Accessible on-Site Restaurant
Elevator Access (Wheelchair Accessible)
Wheelchair-Accessible Pool
Wheelchair-Accessible Public Washroom
Wheelchair-Accessible Spa
Estacionamento
Serviço de estacionamento
Parking (Uncovered)
Internet
Wi-fi gratuito