Stanly Ranch, Auberge Collection

The room was clean, spacious, and comfortable, with free electrolytes in the mini-fridge and there was a Nespresso with plenty of pods. It also smelled really nice. There was a spacious semi-private outdoor seating area with a fire pit. Staff was helpful at the Spa, though the Lobby / Check-in person was kind of awkward. Maybe she was new. The grounds are huge and it's easy to get lost, so be prepared to do lots of walking or continuously call for a golf cart to chauffeur you around. It's also kind of confusing the way the "rooms" (which are stand-alone units) are numbered, and I couldn't figure out the order or logic behind it. That said, it was lovely, clean, and the amenities are incredible. Guests get free access to use the sauna, steam room, salt room, and adult-only heated pool for free, but have to make a reservation and have one hour to use the spa facilities.

Wonderful stay, very kid friendly.

The customer service was incredible. The rooms were so beautiful, comfortable, modern, spacious, spotless and great atmosphere!!

N/A

Not worth the money or the hype. It's a very expensive hotel with very poor service outside of the spa, which was great. We had issues with our check-in, service by the pool, room service and in general. Even when they offered to "rectify" it (after the fact and following our vacation..) and said they'd reach out to me at a later time with proposed compensation, but they never did. Unexpected and extra disappointing by an Auberge Collection hotel.