Intelier Palacio San Martin
US$223
/ night
Avg. for November
Prices for Intelier Palacio San Martin
Select dates to see prices and availability
US$223
/ night
Avg. for November
Monthly average prices
Nightly prices at Intelier Palacio San Martin average US$158 in the cheapest month (August) and US$315 in the most expensive month (September), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$174 |
| February | US$168 |
| March | US$188 |
| April | US$237 |
| May | US$265 |
| June | US$225 |
| July | US$165 |
| August | US$158 |
| September | US$315 |
| October | US$276 |
| November | US$223 |
| December | US$192 |
J
F
M
A
M
J
J
A
S
O
Nov · US$223
N
D
Most expensive: September (~US$315)
Cheapest: August (~US$158)
About this property
Be sure to enjoy recreational amenities including a sauna and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall. Getting to nearby attractions is a breeze with the area...
Amenities
Be sure to enjoy recreational amenities including a sauna and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Business amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.
Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 11:00 AM for a fee.
Rooms
Make yourself at home in one of the 94 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Location
With a stay at Intelier Palacio de San Martín Hotel by Intelier Hotels & Suites, you'll be centrally located in Madrid, within a 5-minute walk of Gran Via and Puerta del Sol. This boutique hotel is 0.3 mi (0.4 km) from Plaza Mayor and 0.4 mi (0.7 km) from Plaza de España.
What's nearby
Preciados Street(0.1 Miles)
Plaza de Callao(0.1 Miles)
Gran Via(0.2 Miles)
Puerta del Sol(0.2 Miles)
Royal Theatre(0.2 Miles)
Plaza Mayor(0.3 Miles)
El Oso y el Madrono(0.3 Miles)
San Miguel Market(0.3 Miles)
Plaza de Oriente(0.3 Miles)
Lope de Vega Theatre(0.3 Miles)
Calle de Alcalá(0.3 Miles)
Plaza de la Villa(0.4 Miles)
City Hall(0.4 Miles)
Casino Gran Via(0.4 Miles)
Plaza de Canalejas(0.4 Miles)
The preferred airport for Intelier Palacio de San Martín Hotel by Intelier Hotels & Suites is Adolfo Suarez Madrid-Barajas Airport (MAD)(10.4 Miles)
Restaurant
Non-smoking rooms
Business centre
Room service
Tour desk
Dry cleaning
Location
Plaza San Martín, 5, Sol, Madrid, Spain
Preciados Street (0.1 Miles)
Plaza de Callao (0.1 Miles)
Gran Via (0.2 Miles)
Puerta del Sol (0.2 Miles)
Royal Theatre (0.2 Miles)
Plaza Mayor (0.3 Miles)
Room options
5
Junior Suite, 1 Queen Bed, Balcony (Deluxe)
Room details
1 Large Double Bed
Sleeps 2
323 ft²
BalconyBalcony or TerraceAir ConditioningWi-Fi (Free)Private Bathroom
6
Standard Twin Room
Room details
2 Single Beds
Sleeps 2
215 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
7
Junior Suite, 2 Twin Beds, Balcony
Room details
2 Single Beds
Sleeps 2
323 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
5
Double Room
Room details
1 Large Double Bed
Sleeps 2
215 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
5
Double Room, 1 Double Bed (Inner View)
Room details
1 Double Bed
Sleeps 2
151 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
5
Standard Twin Room (With Extra Bed)
Room details
2 Single Beds
and 1 Wall Bed
Sleeps 3
215 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of Intelier Palacio San Martin
8.9
Fabulous
Based on 2,797 verified reviews
Who stays here?
Business
8%
Couple
59%
Family
15%
Group
13%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
At Intelier Palacio San Martin, reviewers consistently praise the unbeatable central, walkable location and generally friendly, helpful staff, while rooms and public spaces feel clean, comfortable, and attractively updated inside a charming historic building.
Read moreWas this helpful?
What guests think
At Intelier Palacio San Martin, reviewers consistently praise the unbeatable central, walkable location and generally friendly, helpful staff, while rooms and public spaces feel clean, comfortable, and attractively updated inside a charming historic building.
Rooms vary in size and outlook; while many are comfortable or spacious, several guests found some compact, noise can carry between rooms, and climate control or Wi-Fi problems cropped up in multiple stays. Service is frequently described as warm and accommodating, though a few report curt front-desk interactions and confusion or non-fulfillment of advertised VIP perks. Breakfast generally earns praise, especially cooked-to-order eggs, though a few guests found variety repetitive. Expect a charming historic hotel with helpful staff and a few potential tradeoffs around room size and maintenance.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Charming historic property with an antique elevator, a lounge/bar, and pleasant plaza seating; several guests noted elevator outages and internal stairs between areas. The fitness room is small, and some felt it below standard.
Related guest reviews
10
Hal
23 Jul 2025
·
Stayed 2 nights
Family of 4 stayed in two rooms. Beautiful hotel , not big but not too small. Very clean looked recently renovated with some touches of the old building. Great location walking distance from main attractions in the center. No parking but a public garage right next door. Would definitely stay there again.
Family of 4 stayed in two rooms. Beautiful hotel , not big but not too small. Very clean looked recently renovated with some touches of the old building. Great location walking distance from main attractions in the center. No parking but a public garage right next door. Would definitely stay there again.
8
Carlos
8 Dec 2025
·
Stayed 2 nights
The staff is dedicated and courteous. They understand hospitality. beware as you expect elevators and stairs to all rooms at a 4 star. not this one. great location.
The staff is dedicated and courteous. They understand hospitality. beware as you expect elevators and stairs to all rooms at a 4 star. not this one. great location.
8
Marisol
24 Feb 2024
·
Stayed 7 nights
Se averió el elevador principal y se tardaron más de 4 días en arreglarlo
Se averió el elevador principal y se tardaron más de 4 días en arreglarlo
10
Paul
27 Oct 2025
·
Stayed 2 nights
We arrived late and check-in was easy. The rooms were tight but very clean and extremely quiet. The location was surprisingly convenient and easy to get to our destinations. We did not try the breakfast buffet but did enjoy drinks in the lounge in the evening. I got a kick out of the antique elevator and used almost every time!
We arrived late and check-in was easy. The rooms were tight but very clean and extremely quiet. The location was surprisingly convenient and easy to get to our destinations. We did not try the breakfast buffet but did enjoy drinks in the lounge in the evening. I got a kick out of the antique elevator and used almost every time!
10
Mats
12 Dec 2025
·
Stayed 3 nights
Hotellet har en rörig layout med trappor, halvtrappor samt vinklar och vrår, men det får ses som en del av den gammaldags charmen. Det är också det enda gammaldags, i övrigt är allt fullt modernt. Personalen var väldigt trevliga och hjälpsamma, med något undantag. Rent och välskött. Frukosten utmärkt. Läget kunde inte vara bättre, nära till allt men ändå tyst och lugnt. Ett mycket bra hotell som jag gärna återvänder till och rekommenderar andra.
Hotellet har en rörig layout med trappor, halvtrappor samt vinklar och vrår, men det får ses som en del av den gammaldags charmen. Det är också det enda gammaldags, i övrigt är allt fullt modernt. Personalen var väldigt trevliga och hjälpsamma, med något undantag. Rent och välskött. Frukosten utmärkt. Läget kunde inte vara bättre, nära till allt men ändå tyst och lugnt. Ett mycket bra hotell som jag gärna återvänder till och rekommenderar andra.
10
Alice
13 May 2025
·
Stayed 4 nights
The hotel is on a quiet square just off the Gran Via. Convenient to three metro stops. Staff was very friendly, helpful and efficient. Our room was large and well appointed.
The hotel is on a quiet square just off the Gran Via. Convenient to three metro stops. Staff was very friendly, helpful and efficient. Our room was large and well appointed.
10
Jose
20 Oct 2025
·
Stayed 6 nights
Friendly and attentive staff, able to help with any needs like taxi, iron, etc, Nice looking facilities and great location. Restaurant options at hotel were a bit confusing so we do not have a review for dining there.
Friendly and attentive staff, able to help with any needs like taxi, iron, etc, Nice looking facilities and great location. Restaurant options at hotel were a bit confusing so we do not have a review for dining there.
10
Nigel
21 Dec 2024
·
Stayed 2 nights
Central and comfortable. Restaurant of good quality. Staff friendly and helpful
Central and comfortable. Restaurant of good quality. Staff friendly and helpful
10
Mary
24 Oct 2024
·
Stayed 6 nights
I stayed here 9 years ago when I was last in Madrid and for this current stay, it was even better than I remember. The location can’t be beat - walkable in minutes from so many places yet quiet and charming. The lobby is welcoming and beautiful, inviting you to sit and linger with a coffee or glass of wine. The breakfast has a nice spread and the evening tapas and cocktails out on the plaza was a fun way to start the night without breaking the bank. Our room was large by Europe standards, with tall ceilings, and a balcony over the side street. Great storage in the closet, and a well-stocked and nice-sized bathroom. The beds were super comfy and it was very quiet. The only minor issues were the size of the fitness room - it was smaller than our actually hotel room albeit with good weights and bike and treadmill but difficult for more than one person to comfortably use. The bathroom could use a fan as it got steamy after a quick shower and needs more hooks on the wall and a couple on the back of the door. Otherwise, I could not recommend this wonderful place more highly. It was our home away from home during our week-long stay in Madrid. I would stay here again in a heartbeat!
I stayed here 9 years ago when I was last in Madrid and for this current stay, it was even better than I remember. The location can’t be beat - walkable in minutes from so many places yet quiet and charming. The lobby is welcoming and beautiful, inviting you to sit and linger with a coffee or glass of wine. The breakfast has a nice spread and the evening tapas and cocktails out on the plaza was a fun way to start the night without breaking the bank. Our room was large by Europe standards, with tall ceilings, and a balcony over the side street. Great storage in the closet, and a well-stocked and nice-sized bathroom. The beds were super comfy and it was very quiet. The only minor issues were the size of the fitness room - it was smaller than our actually hotel room albeit with good weights and bike and treadmill but difficult for more than one person to comfortably use. The bathroom could use a fan as it got steamy after a quick shower and needs more hooks on the wall and a couple on the back of the door. Otherwise, I could not recommend this wonderful place more highly. It was our home away from home during our week-long stay in Madrid. I would stay here again in a heartbeat!
10
SCOTT
20 Jan 2024
·
We loved everything about this property! Excellent location, staff friendly and helpful, excellent facility and right in the middle of Madrid yet sheltered from any noise or distractions. Loved the outdoor seating in the afternoon and nice breakfast!
We loved everything about this property! Excellent location, staff friendly and helpful, excellent facility and right in the middle of Madrid yet sheltered from any noise or distractions. Loved the outdoor seating in the afternoon and nice breakfast!
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is widely praised across rooms and common areas; most describe the hotel as very clean and well kept. A few report lapses like bathroom hairs, leaks, mould or occasional bugs.
Related guest reviews
10
Sayyed Alisina
7 Aug 2025
·
Stayed 4 nights
Very clean hotel. The location was genuinely perfect, literally steps away from most major areas. It was so convenient to get to all places in the city. Great breakfast and wonderful staff.
Very clean hotel. The location was genuinely perfect, literally steps away from most major areas. It was so convenient to get to all places in the city. Great breakfast and wonderful staff.
10
Aleida D
4 Dec 2024
·
Stayed 3 nights
Muy buena estancia, dormí bastante bien y el personal de recepción es muy atento y me ayudaron con mis dudas. La limpieza en general bien. Los alimentos no los probé pero tomé algunos tragos en el bar que estuvieron muy bien y con buena atencion. Sin lugar a dudas volveria a quedarme en este hotel, ademas por su ubicacion.
Muy buena estancia, dormí bastante bien y el personal de recepción es muy atento y me ayudaron con mis dudas. La limpieza en general bien. Los alimentos no los probé pero tomé algunos tragos en el bar que estuvieron muy bien y con buena atencion. Sin lugar a dudas volveria a quedarme en este hotel, ademas por su ubicacion.
8
Rosa
28 May 2024
·
Stayed 3 nights
Very nice hotel, but the toilet in my room (underneath the seat) was not clean. I had to clean it myself. Also hairs on the bathroom floor
Very nice hotel, but the toilet in my room (underneath the seat) was not clean. I had to clean it myself. Also hairs on the bathroom floor
2
JACQUELINE
12 Feb 2026
·
Stayed 3 nights
I don't normally go out of my way to write negative reviews but this one has to be said because I'm so surprised this place has such a high rating and is considered a 4 star hotel... When I first checked in, the bathroom in my room was covered in someone else's hair - the amount was excessive and I took photos just in case reception didn't believe me (those aren't my hair because mine are a lot thicker). The wifi in this place also barely works, I've had to hotspot on international data throughout my two days here and I haven't been able to get any work done. The facilities in this hotel are also really dated. Why does the fridge not work? Last night I bought two bottles of fresh squeeze juices to store in the fridge overnight, but because the fridge isn’t working, the juices were spoiled. I’ve asked the front desk to send someone to fix it and so far no one has. The walls have holes, etc. The only redeeming quality about this place is the location, it is quite central to a lot of shopping.
I don't normally go out of my way to write negative reviews but this one has to be said because I'm so surprised this place has such a high rating and is considered a 4 star hotel... When I first checked in, the bathroom in my room was covered in someone else's hair - the amount was excessive and I took photos just in case reception didn't believe me (those aren't my hair because mine are a lot thicker). The wifi in this place also barely works, I've had to hotspot on international data throughout my two days here and I haven't been able to get any work done. The facilities in this hotel are also really dated. Why does the fridge not work? Last night I bought two bottles of fresh squeeze juices to store in the fridge overnight, but because the fridge isn’t working, the juices were spoiled. I’ve asked the front desk to send someone to fix it and so far no one has. The walls have holes, etc. The only redeeming quality about this place is the location, it is quite central to a lot of shopping.
10
Joseph
16 Sept 2025
·
Stayed 4 nights
Very clean room and hotel overall. Great location close to restaurants, shopping, plazas and tourist must-do spots like plaza mayor and the royal palace. Also convenient to 3 metro lines.
Very clean room and hotel overall. Great location close to restaurants, shopping, plazas and tourist must-do spots like plaza mayor and the royal palace. Also convenient to 3 metro lines.
10
Paul
27 Oct 2025
·
Stayed 2 nights
We arrived late and check-in was easy. The rooms were tight but very clean and extremely quiet. The location was surprisingly convenient and easy to get to our destinations. We did not try the breakfast buffet but did enjoy drinks in the lounge in the evening. I got a kick out of the antique elevator and used almost every time!
We arrived late and check-in was easy. The rooms were tight but very clean and extremely quiet. The location was surprisingly convenient and easy to get to our destinations. We did not try the breakfast buffet but did enjoy drinks in the lounge in the evening. I got a kick out of the antique elevator and used almost every time!
4
jongwook
11 Oct 2024
·
Stayed 3 nights
샤워기물이 아주 찬물,,뜨거운물 지멋대로 변합니다. 시설도 낡아보이고 숙박중 벌레도 화장실에서 2번 나왔습니다
샤워기물이 아주 찬물,,뜨거운물 지멋대로 변합니다. 시설도 낡아보이고 숙박중 벌레도 화장실에서 2번 나왔습니다
10
Daniel
5 Nov 2025
·
Stayed 2 nights
Room was spotless, friendly stuff, and great location.
Room was spotless, friendly stuff, and great location.
4
Alexia
9 Aug 2025
·
Stayed 5 nights
Fuite d eau chambre innondée eau qui fuit de la douche .
Fuite d eau chambre innondée eau qui fuit de la douche .
10
mary
10 Sept 2025
·
Stayed 1 night
Excellent staff and clean comfortable rooms. Great location.
Excellent staff and clean comfortable rooms. Great location.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms range from spacious and modern to quite compact with limited views; several guests mention noise transfer between rooms or from bar areas. Comfort is generally good, but recurring complaints include AC performance and inconsistent Wi-Fi, plus occasional shower temperature swings.
Related guest reviews
10
marina
11 Feb 2025
·
Stayed 1 night
The property was very beautiful, and the amenities as well. However, our room did not have any air conditioning. However, the hotel was accommodating and gave us a room with the windows so that we could sleep with the window open to allow cold air to come in.
The property was very beautiful, and the amenities as well. However, our room did not have any air conditioning. However, the hotel was accommodating and gave us a room with the windows so that we could sleep with the window open to allow cold air to come in.
10
Asha
28 Jun 2025
·
Stayed 2 nights
Great hotel. A little noisy unfortunately, walls seem a bit thin and same for doors. Constantly hearing people talking and yelling through the walls and doors. But great location, convenient. Hotel is clean, staff are nice and helpful, lot of taxis always around. Walkable to many things.
Great hotel. A little noisy unfortunately, walls seem a bit thin and same for doors. Constantly hearing people talking and yelling through the walls and doors. But great location, convenient. Hotel is clean, staff are nice and helpful, lot of taxis always around. Walkable to many things.
10
David
27 May 2025
·
Stayed 3 nights
Room and bathroom were both large and lovely, and bed was extremely comfortable.
Room and bathroom were both large and lovely, and bed was extremely comfortable.
10
Carrie-Lee
6 Sept 2025
·
Stayed 2 nights
Wish we had had longer in Madrid. We were blown away by the city and by this hotel. It was clean, beautiful, the staff was super friendly, especially when I said in Spanish that I was still learning the language. The receptionist was patient and happy to speak clearly and slowly with me. He really made me feel comfortable and welcome. We were always greeted with a smile. We had a terrace in our suite and it really made our stay extra special. We cant wait to come back to Madrid and when we do, we will absolutely be staying here.
Wish we had had longer in Madrid. We were blown away by the city and by this hotel. It was clean, beautiful, the staff was super friendly, especially when I said in Spanish that I was still learning the language. The receptionist was patient and happy to speak clearly and slowly with me. He really made me feel comfortable and welcome. We were always greeted with a smile. We had a terrace in our suite and it really made our stay extra special. We cant wait to come back to Madrid and when we do, we will absolutely be staying here.
6
Dmitry
19 Dec 2024
·
Stayed 3 nights
Good for close proximity to city centre - really good however some minor issues: Air conditioning didn't work, it would just blast hot air and think room temperature was much lower than it actually was. Whilst power shower was strong, it alternated between hot and cold which was annoying Gold Expedia member, they didn't really seem to give me much of an upgrade (it looked the same as standard room) Worst was the poor sound insulation - from street outside noise to hearing next door neighbour and cleaners early in the morning in corridor
Good for close proximity to city centre - really good however some minor issues: Air conditioning didn't work, it would just blast hot air and think room temperature was much lower than it actually was. Whilst power shower was strong, it alternated between hot and cold which was annoying Gold Expedia member, they didn't really seem to give me much of an upgrade (it looked the same as standard room) Worst was the poor sound insulation - from street outside noise to hearing next door neighbour and cleaners early in the morning in corridor
8
samah
26 Feb 2025
·
Stayed 2 nights
The location of the hotel is awesome. It is close to everything. It is super clean. The room was comfortable but it was very small and it was placed in a part of the hotel with no view what so ever with no elevator to the room.
The location of the hotel is awesome. It is close to everything. It is super clean. The room was comfortable but it was very small and it was placed in a part of the hotel with no view what so ever with no elevator to the room.
6
Luis
28 Jul 2025
·
Stayed 3 nights
The room was extremely small, amongst the smallest i’ve seen in Europe, more like a Venice room than a Madrid room. Check in was somewhat disappointing, maybe because it was at 2am the guy seemed more annoyed than interested in helping in guiding us through the property or highlighting local interest points. Could not recommend if all or most rooms are similar to the one I drew.
The room was extremely small, amongst the smallest i’ve seen in Europe, more like a Venice room than a Madrid room. Check in was somewhat disappointing, maybe because it was at 2am the guy seemed more annoyed than interested in helping in guiding us through the property or highlighting local interest points. Could not recommend if all or most rooms are similar to the one I drew.
6
George
29 Jul 2025
·
Stayed 1 night
The room was small. It did not have an iron and ironing board, but when we asked for it, room service promptly delivered it. Internet connection instructions were not clear, but again staff came to our room right away to help us connect. The location is very central. Staff was helpful and friendly. However, the room was cramped,
The room was small. It did not have an iron and ironing board, but when we asked for it, room service promptly delivered it. Internet connection instructions were not clear, but again staff came to our room right away to help us connect. The location is very central. Staff was helpful and friendly. However, the room was cramped,
10
Chris
24 Sept 2025
·
Stayed 2 nights
The hotel was very close to many attractions. It was a short walk to lots of great restaurants. The room was small, but comfortable and very clean and quiet.
The hotel was very close to many attractions. It was a short walk to lots of great restaurants. The room was small, but comfortable and very clean and quiet.
8
Margarita
14 Sept 2025
·
Stayed 2 nights
The property is clean and the shower head is amazing. The rooms are small. AC was not cooling as it was set.
The property is clean and the shower head is amazing. The rooms are small. AC was not cooling as it was set.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly, attentive and helpful, with smooth check-in and responsive assistance. However, multiple reviews cite curt front-desk attitudes, slow follow-up on issues, and confusion or non-fulfillment of advertised VIP perks.
Related guest reviews
10
Tanner
14 Jun 2025
·
Stayed 1 night
Concierge helped us sort out an issue with another hotel in Cádiz. Amazing recommendations for dinner. Loved the local area. Will stay here again
Concierge helped us sort out an issue with another hotel in Cádiz. Amazing recommendations for dinner. Loved the local area. Will stay here again
10
abelourd
11 Aug 2025
·
Stayed 3 nights
Easy check in and out
Easy check in and out
2
JACQUELINE
12 Feb 2026
·
Stayed 3 nights
I don't normally go out of my way to write negative reviews but this one has to be said because I'm so surprised this place has such a high rating and is considered a 4 star hotel... When I first checked in, the bathroom in my room was covered in someone else's hair - the amount was excessive and I took photos just in case reception didn't believe me (those aren't my hair because mine are a lot thicker). The wifi in this place also barely works, I've had to hotspot on international data throughout my two days here and I haven't been able to get any work done. The facilities in this hotel are also really dated. Why does the fridge not work? Last night I bought two bottles of fresh squeeze juices to store in the fridge overnight, but because the fridge isn’t working, the juices were spoiled. I’ve asked the front desk to send someone to fix it and so far no one has. The walls have holes, etc. The only redeeming quality about this place is the location, it is quite central to a lot of shopping.
I don't normally go out of my way to write negative reviews but this one has to be said because I'm so surprised this place has such a high rating and is considered a 4 star hotel... When I first checked in, the bathroom in my room was covered in someone else's hair - the amount was excessive and I took photos just in case reception didn't believe me (those aren't my hair because mine are a lot thicker). The wifi in this place also barely works, I've had to hotspot on international data throughout my two days here and I haven't been able to get any work done. The facilities in this hotel are also really dated. Why does the fridge not work? Last night I bought two bottles of fresh squeeze juices to store in the fridge overnight, but because the fridge isn’t working, the juices were spoiled. I’ve asked the front desk to send someone to fix it and so far no one has. The walls have holes, etc. The only redeeming quality about this place is the location, it is quite central to a lot of shopping.
10
Teiry
1 Sept 2025
·
Stayed 10 nights
The services was excellent I don’t have nothing negative to said about excellent location near everything the staff is wonderful always attend to help you I 💯 recommend I will be back
The services was excellent I don’t have nothing negative to said about excellent location near everything the staff is wonderful always attend to help you I 💯 recommend I will be back
10
Sharon
26 Nov 2025
·
Stayed 2 nights
Lobby staff are very helpful and polite.
Lobby staff are very helpful and polite.
2
Maria Salome
14 Jun 2024
·
Stayed 2 nights
I recently stayed at the Intelier Palacio San Martin and was extremely disappointed with my experience. The most glaring issue was the rude and unfriendly attitude of the concierge staff. From the moment I arrived, I felt unwelcome and unappreciated as a guest. Their lack of professionalism and courtesy was both shocking and unacceptable. The overall atmosphere of the hotel was equally unsatisfactory. Despite its promising exterior, the service quality did not meet even the most basic expectations. The staff seemed uninterested in addressing any concerns, and their dismissive behavior made my stay very unpleasant. Given this experience, I would not recommend Intelier Palacio San Martin to anyone. There are plenty of other options in the area where guests are treated with the respect and hospitality they deserve. Save yourself the trouble and book elsewhere.
I recently stayed at the Intelier Palacio San Martin and was extremely disappointed with my experience. The most glaring issue was the rude and unfriendly attitude of the concierge staff. From the moment I arrived, I felt unwelcome and unappreciated as a guest. Their lack of professionalism and courtesy was both shocking and unacceptable. The overall atmosphere of the hotel was equally unsatisfactory. Despite its promising exterior, the service quality did not meet even the most basic expectations. The staff seemed uninterested in addressing any concerns, and their dismissive behavior made my stay very unpleasant. Given this experience, I would not recommend Intelier Palacio San Martin to anyone. There are plenty of other options in the area where guests are treated with the respect and hospitality they deserve. Save yourself the trouble and book elsewhere.
4
kristen
17 Jun 2025
·
Stayed 2 nights
This property is well located and on a quiet square not far from the Gran Via. The building is attractive and the rooms fine. The reason that I am giving it a bad rating is due to the staff at the front desk and the fact that we had no wifi for more than 24 hours. When we checked in we were not notified AT ALL about this issue. (later after trying to connect for 20 minutes we went down to the lobby and noticed a sign saying that there was no wifi). I could not get my hotspot to work in the hotel either so we were VERY inconvenienced by this. The front desk personnel was very sullen and not helpful at all when asked when we might be having service again. I stayed at the Hotel Regina before coming here and I so wish I would have stayed there. Having no wifi for 24 hours and not even offering your guests a free drink for the inconvenience? Wow, that is a poor hotel. The man who runs the breakfast area is a doll and the other staff who work there could learn a lot about service from him.
This property is well located and on a quiet square not far from the Gran Via. The building is attractive and the rooms fine. The reason that I am giving it a bad rating is due to the staff at the front desk and the fact that we had no wifi for more than 24 hours. When we checked in we were not notified AT ALL about this issue. (later after trying to connect for 20 minutes we went down to the lobby and noticed a sign saying that there was no wifi). I could not get my hotspot to work in the hotel either so we were VERY inconvenienced by this. The front desk personnel was very sullen and not helpful at all when asked when we might be having service again. I stayed at the Hotel Regina before coming here and I so wish I would have stayed there. Having no wifi for 24 hours and not even offering your guests a free drink for the inconvenience? Wow, that is a poor hotel. The man who runs the breakfast area is a doll and the other staff who work there could learn a lot about service from him.
2
Wenwei
29 Mar 2024
·
Stayed 2 nights
Worst hotel during three week trip where I visited Spain and Portugal. Though it’s a VIP Assess hotel, they don’t offer VIP member benefits, no free breakfast, no room upgrade. Even after you showed them the reservation and Expedia’s public VIP member benefits summary. Not only they don’t acknowledge that, they gave me the worst attitude. They wanted the client to call Expedia and negotiate the agreement between the hotel and Expedia. I will not recommend anyone stay at this hotel. If you are an Expedia VIP member of any level, don’t expect any treatment at this hotel. Stay away from this hotel, the manager is terrible!
Worst hotel during three week trip where I visited Spain and Portugal. Though it’s a VIP Assess hotel, they don’t offer VIP member benefits, no free breakfast, no room upgrade. Even after you showed them the reservation and Expedia’s public VIP member benefits summary. Not only they don’t acknowledge that, they gave me the worst attitude. They wanted the client to call Expedia and negotiate the agreement between the hotel and Expedia. I will not recommend anyone stay at this hotel. If you are an Expedia VIP member of any level, don’t expect any treatment at this hotel. Stay away from this hotel, the manager is terrible!
10
David
19 Nov 2025
·
Stayed 5 nights
Hotel location is perfect. Room was clean & neat, great overall with a huge shower, loved it. Ruben at the front desk is an amazing employee, thanks to him.
Hotel location is perfect. Room was clean & neat, great overall with a huge shower, loved it. Ruben at the front desk is an amazing employee, thanks to him.
4
Leonel
18 Jun 2025
·
Stayed 4 nights
I have booked a Junior Suite room with breakfast at hotels.com and when I arrived they said that the breakfast wasn’t included. The room was much smaller than listed in hotels.com. The WiFi service broke down for more than 1 day and they didn’t offer any incentive. They said that it happened and I had to deal with it. Overall a poor experience based on the amount of money that I paid for the room. I will never go back or recommend this hotel. I lost business do to the problem with the WiFi and they didn’t care. I e-mail the same day to hotels.com but I have never received an answer or any help
I have booked a Junior Suite room with breakfast at hotels.com and when I arrived they said that the breakfast wasn’t included. The room was much smaller than listed in hotels.com. The WiFi service broke down for more than 1 day and they didn’t offer any incentive. They said that it happened and I had to deal with it. Overall a poor experience based on the amount of money that I paid for the room. I will never go back or recommend this hotel. I lost business do to the problem with the WiFi and they didn’t care. I e-mail the same day to hotels.com but I have never received an answer or any help
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Location earns consistent praise: central, walkable to Sol, Plaza Mayor, Gran Vía and metros, often quiet in its plaza. A few reviewers were less enthusiastic about the immediate surroundings.
Related guest reviews
10
Vinh
10 Jun 2025
·
Stayed 3 nights
Perfect location to walk to most places (15 mins at most 25 mins). In a quiet neighborhood but walk a couple mins and you’ll be surrounded with a mixture of locals and tourists. Food was easy access and spectacular, none of those tourist traps. Felt safe walking as a couple whether it was 6 am or 12 am. Would recommend and come back to one day. Staff overall were amazing. Kind, helpful, and informative with any and all recommendations. breakfast every morning was great. Lots of fruit, meats, and cheese options.
Perfect location to walk to most places (15 mins at most 25 mins). In a quiet neighborhood but walk a couple mins and you’ll be surrounded with a mixture of locals and tourists. Food was easy access and spectacular, none of those tourist traps. Felt safe walking as a couple whether it was 6 am or 12 am. Would recommend and come back to one day. Staff overall were amazing. Kind, helpful, and informative with any and all recommendations. breakfast every morning was great. Lots of fruit, meats, and cheese options.
10
Jessica
20 Sept 2024
·
Stayed 3 nights
Located central to tourist spots, Intelier is quiet at night and is very clean and atmospheric. A short walk to metro stations (Callao or Sol) and Gran Via for shopping. I'd stay here again! I was very comfortable :)
Located central to tourist spots, Intelier is quiet at night and is very clean and atmospheric. A short walk to metro stations (Callao or Sol) and Gran Via for shopping. I'd stay here again! I was very comfortable :)
10
Claudia
28 Feb 2025
·
Stayed 2 nights
Está muy bien ubicada, puedes llegar caminando a varios puntos importantes, el hotel está muy bonito y atención es muy, muy buena!
Está muy bien ubicada, puedes llegar caminando a varios puntos importantes, el hotel está muy bonito y atención es muy, muy buena!
10
Jurgen
10 Feb 2026
·
Stayed 4 nights
Excellent location, within walking distance of major landmarks and shopping areas. The rooms are comfortable, functional, and beautifully decorated. Highly recommended.
Excellent location, within walking distance of major landmarks and shopping areas. The rooms are comfortable, functional, and beautifully decorated. Highly recommended.
10
Sergio
13 Jul 2025
·
Stayed 4 nights
Location is absolutely 100/100. 2 min walking distance from Sol, Gran Vía, and really close to El Retiro and many places of interest. Hotel is beautiful and comfortable!! Breakfast is delicious.
Location is absolutely 100/100. 2 min walking distance from Sol, Gran Vía, and really close to El Retiro and many places of interest. Hotel is beautiful and comfortable!! Breakfast is delicious.
10
Joseph
16 Sept 2025
·
Stayed 4 nights
Very clean room and hotel overall. Great location close to restaurants, shopping, plazas and tourist must-do spots like plaza mayor and the royal palace. Also convenient to 3 metro lines.
Very clean room and hotel overall. Great location close to restaurants, shopping, plazas and tourist must-do spots like plaza mayor and the royal palace. Also convenient to 3 metro lines.
8
Dean
6 Jul 2025
·
Stayed 3 nights
Location was great and was quiet.
Location was great and was quiet.
8
Yan
23 Sept 2025
·
Stayed 1 night
Convenient location with easy access to shops and restaurants
Convenient location with easy access to shops and restaurants
10
John
29 Sept 2025
·
Stayed 3 nights
Great location. About 200m from the Callao metro. 10 minute walk to Sol or Plaza Mayor. Dignified old building, thoroughly updated. Perfectly quiet room. Excellent breakfast.
Great location. About 200m from the Callao metro. 10 minute walk to Sol or Plaza Mayor. Dignified old building, thoroughly updated. Perfectly quiet room. Excellent breakfast.
10
deborrah
2 Sept 2025
·
Stayed 7 nights
The location is awesome! Close to so many must see and must eat places! There is never a shortage of restaurant/cafe, very diverse in food selection as well. It’s also near 3 of the must try churros (I love churros!). Breakfast though could have been better. I love that they make your eggs and bacon upon request but I wish the food selection for the buffet was different everyday or at least every 2 days but it was the same every single day for the 7 mornings we were there. Even the fruits didn’t change. Overall, we had a fantastic time!
The location is awesome! Close to so many must see and must eat places! There is never a shortage of restaurant/cafe, very diverse in food selection as well. It’s also near 3 of the must try churros (I love churros!). Breakfast though could have been better. I love that they make your eggs and bacon upon request but I wish the food selection for the buffet was different everyday or at least every 2 days but it was the same every single day for the 7 mornings we were there. Even the fruits didn’t change. Overall, we had a fantastic time!
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Breakfast is generally well liked—fresh, plentiful, and with cooked-to-order eggs—though some found selection limited or repetitive and low-carb options sparse. On-site restaurant and plaza seating receive positive notes.
Related guest reviews
10
Daniel
19 Dec 2025
·
Stayed 3 nights
Great hotel! Very clean, Great location, Great service. The breakfast is limited but of good quality. The location shines above all. Highly recommended!
Great hotel! Very clean, Great location, Great service. The breakfast is limited but of good quality. The location shines above all. Highly recommended!
10
Sayyed Alisina
7 Aug 2025
·
Stayed 4 nights
Very clean hotel. The location was genuinely perfect, literally steps away from most major areas. It was so convenient to get to all places in the city. Great breakfast and wonderful staff.
Very clean hotel. The location was genuinely perfect, literally steps away from most major areas. It was so convenient to get to all places in the city. Great breakfast and wonderful staff.
10
Jerome
3 Oct 2024
·
Stayed 2 nights
Spent two nights at the Intelier and I had a pleasant experience. Located super downtown. Easy to navigate anywhere from it. Close to the Teatro Real which makes it really convenient may you have tickets for the Opera/Concert. Loved the old charm of the hotel with its wooden staircase. Took the breakfast to option and would recommend it as everything was fresh and tasty.
Spent two nights at the Intelier and I had a pleasant experience. Located super downtown. Easy to navigate anywhere from it. Close to the Teatro Real which makes it really convenient may you have tickets for the Opera/Concert. Loved the old charm of the hotel with its wooden staircase. Took the breakfast to option and would recommend it as everything was fresh and tasty.
8
Stephan
15 Nov 2025
·
Stayed 3 nights
Great location. The rooms are on the average side but nothing to complain about. I had a room at the front of the hotel, but no noise at all. The breakfast was very good with plenty of options.
Great location. The rooms are on the average side but nothing to complain about. I had a room at the front of the hotel, but no noise at all. The breakfast was very good with plenty of options.
10
Ella-Marie
15 Nov 2024
·
Stayed 1 night
Very well-situated and convenient. Great breakfast.
Very well-situated and convenient. Great breakfast.
10
Mats
12 Dec 2025
·
Stayed 3 nights
Hotellet har en rörig layout med trappor, halvtrappor samt vinklar och vrår, men det får ses som en del av den gammaldags charmen. Det är också det enda gammaldags, i övrigt är allt fullt modernt. Personalen var väldigt trevliga och hjälpsamma, med något undantag. Rent och välskött. Frukosten utmärkt. Läget kunde inte vara bättre, nära till allt men ändå tyst och lugnt. Ett mycket bra hotell som jag gärna återvänder till och rekommenderar andra.
Hotellet har en rörig layout med trappor, halvtrappor samt vinklar och vrår, men det får ses som en del av den gammaldags charmen. Det är också det enda gammaldags, i övrigt är allt fullt modernt. Personalen var väldigt trevliga och hjälpsamma, med något undantag. Rent och välskött. Frukosten utmärkt. Läget kunde inte vara bättre, nära till allt men ändå tyst och lugnt. Ett mycket bra hotell som jag gärna återvänder till och rekommenderar andra.
10
mary
18 Sept 2025
·
Stayed 2 nights
Exellent location, outstanding staff, food is fabulous in their restaurant - love everything about it.
Exellent location, outstanding staff, food is fabulous in their restaurant - love everything about it.
10
Juho
15 Jan 2024
·
Stayed 2 nights
A great hotel. Breakfast does not have a lot of options for a low-carb diet. Otherwise not really anything to complain about.
A great hotel. Breakfast does not have a lot of options for a low-carb diet. Otherwise not really anything to complain about.
10
deborrah
2 Sept 2025
·
Stayed 7 nights
The location is awesome! Close to so many must see and must eat places! There is never a shortage of restaurant/cafe, very diverse in food selection as well. It’s also near 3 of the must try churros (I love churros!). Breakfast though could have been better. I love that they make your eggs and bacon upon request but I wish the food selection for the buffet was different everyday or at least every 2 days but it was the same every single day for the 7 mornings we were there. Even the fruits didn’t change. Overall, we had a fantastic time!
The location is awesome! Close to so many must see and must eat places! There is never a shortage of restaurant/cafe, very diverse in food selection as well. It’s also near 3 of the must try churros (I love churros!). Breakfast though could have been better. I love that they make your eggs and bacon upon request but I wish the food selection for the buffet was different everyday or at least every 2 days but it was the same every single day for the 7 mornings we were there. Even the fruits didn’t change. Overall, we had a fantastic time!
10
Nigel
21 Dec 2024
·
Stayed 2 nights
Central and comfortable. Restaurant of good quality. Staff friendly and helpful
Central and comfortable. Restaurant of good quality. Staff friendly and helpful
Was this helpful?
AI-generated summary based on recent guest reviews
10
Daniel
4 weeks ago
·
Stayed 2 nights
Amazing hotel , excellent location Wonderful staff great rooms It is from now my personal favorite in Madrid
Amazing hotel , excellent location Wonderful staff great rooms It is from now my personal favorite in Madrid
10
Gilberto
30 Sept 2026
·
Stayed 1 night
.........................
.........................
10
Nanette
27 Sept 2026
·
Stayed 1 night
This is a great hotel with outstanding staff and wonderful amenities.
This is a great hotel with outstanding staff and wonderful amenities.
10
Baxter
25 Sept 2026
·
Stayed 2 nights
Enjoyed the hotel. Great location
Enjoyed the hotel. Great location
6
Candida Rosa
22 Sept 2026
·
Stayed 1 night
The hotel personnel were not able to obtain a taxi at 9:30 AM. No taxis were available to come to the hotel. We have to walk to the Gran Via with the luggage.
The hotel personnel were not able to obtain a taxi at 9:30 AM. No taxis were available to come to the hotel. We have to walk to the Gran Via with the luggage.
FAQs about Intelier Palacio San Martin
What type of breakfast is offered and what are the serving hours?
Buffet breakfasts are available daily from 7:30 AM to 11:00 AM for a fee of approximately EUR 23 for adults and children.
What are the standard check-in and check-out times?
Check-in is from 2:00 PM to 12:00 AM, and check-out is by 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including accessible facilities in public areas and rooms.
Where is the property located in relation to key landmarks?
The hotel is centrally located in Madrid, within a 5-minute walk of Gran Via and Plaza de España - Princesa, and 0.3 miles from Plaza Mayor and Puerta del Sol.
What are the policies for guests staying with children?
Children are allowed at the property, but specific age policies for free stays are not provided.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-07: NO DATA
- 2026-11-08: 380.47525427636714USD
- 2026-11-09: 171.97029349658203USD
- 2026-11-10: 164.03990007910156USD
- 2026-11-11: 183.5003678486328USD
- 2026-11-12: 224.4522206630859USD
- 2026-11-13: 245.3866940986328USD
- 2026-11-14: 270.3888542841797USD
- 2026-11-15: 185.2950706293945USD
- 2026-11-16: 165.28352643749997USD
- 2026-11-17: 183.29113471435545USD
- 2026-11-18: 199.3275385625USD
- 2026-11-19: 169.68672793457029USD
- 2026-11-20: 283.23734065673824USD
- 2026-11-21: 301.2096656162109USD
- 2026-11-22: 190.6531162705078USD
- 2026-11-23: 209.35210064111325USD
- 2026-11-24: 227.13763156738278USD
- 2026-11-25: 478.9887601914062USD
- 2026-11-26: 237.94262864355466USD
- 2026-11-27: 277.1119934418945USD
- 2026-11-28: 261.8609411191406USD
- 2026-11-29: 127.79508677929687USD
- 2026-11-30: 141.00408733715818USD
- 2026-12-01: 181.6994215878906USD
- 2026-12-02: 181.6994215878906USD
- 2026-12-03: 155.51545740429685USD
- 2026-12-04: 261.8609411191406USD
- 2026-12-05: 303.2777035273437USD
- 2026-12-06: 237.8124852597656USD
- 2026-12-07: 160.58876973632812USD
- 2026-12-08: 159.73846560449218USD
- 2026-12-09: 154.87346774755858USD
- 2026-12-10: 190.78380404492185USD
- 2026-12-11: 212.06588790673825USD
- 2026-12-12: 229.7963333066406USD
- 2026-12-13: 159.99773163964844USD
- 2026-12-14: 173.04209656396483USD
- 2026-12-15: 183.37461361425778USD
- 2026-12-16: 178.04331116259763USD
- 2026-12-17: 181.6994215878906USD
- 2026-12-18: 209.75595342382812USD
- 2026-12-19: 213.7640294003906USD
- 2026-12-20: 161.21762596923827USD
- 2026-12-21: 165.2333404267578USD
- 2026-12-22: 181.6994215878906USD
- 2026-12-23: 180.98902584667968USD
- 2026-12-24: 213.7640294003906USD
- 2026-12-25: 240.48452456933592USD
- 2026-12-26: 299.26962755078125USD
- 2026-12-27: 280.5652843349609USD
- 2026-12-28: 239.14850491455076USD
- 2026-12-29: 272.54913238183593USD
- 2026-12-30: 364.7348798427734USD
- 2026-12-31: 426.192022133789USD
- 2027-01-01: 282.20784694824215USD
- 2027-01-02: 286.24804197167964USD
- 2027-01-03: 161.9530126425781USD
- 2027-01-04: 161.27242228808592USD
- 2027-01-05: 176.35532595654294USD
- 2027-01-06: 177.04306143798826USD
- 2027-01-07: 173.04209656396483USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for buffet breakfast: approximately EUR 23 for adults and EUR 23 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Restaurant
Non-smoking rooms
Business centre
Room service
Tour desk
Dry cleaning
Services
Business centre
Tour desk
Dry cleaning
Housekeeping
Banquet facilities
Safe-deposit box
Bicycle rental
Self laundry
24-Hour Front Desk
Concierge Services
General
Room service
Restaurant
Non-smoking rooms
Sauna
Breakfast in the room
Allergy-free room available
Wheelchair Accessible (Limited)
Activities
Terrace
Fitness Center (nearby)
Internet
Free wi-fi