Name: THE FOREST AKAN Tsuruga Resort
Address: Akancho Akankoonsen 1-6-1, Japan, Hokkaido Prefecture, JP
Price range: $190–$422 per night
Rating: 8.07

What guests think

Across reviews of THE FOREST AKAN Tsuruga Resort, travellers highlight its scenic lakeside setting and comfortable, often spacious rooms with beautiful views, as well as generally friendly staff and popular buffet meals, though some facilities and rooms feel dated.

The onsen is appreciated, and several guests value shuttle access to larger sister baths. Some guests noted small bathrooms, occasional service or check-in hiccups, weak Wi-Fi, or noisy air conditioning. Overall, expect a relaxing stay with strong meals and occasional quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Guests like the onsen, and several mention shuttle access to larger sister baths. Some facilities feel small or worn; parking may be off-site or paid, and a few mention added amenities like laundry or massage chairs.

Related guest reviews

10

Mao Chuan

Jun 9, 2024

·

Stayed 1 night

湖景房優美的景色，buffet用餐菜色選擇多，大人小孩都開心，泡湯設施還能坐接駁專車到姊妹店去享受多樣設施且有戶外湯，距離觀光船近。

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10

Laszlo

Sep 22, 2023

·

Stayed 2 nights

Akan is an awesome place, and Hanayuuka hotel is a perfect place to stay in it. The lake is literally less than a minute walk from the terrace doors, and so is the cruise ship and motor boat places. The entrance to Kamuy Lumina (a fantastic night show about an ainu legend in the forest) is also very close. There are many dining places and convenience stores nearby, the tourist office is 5 minutes of walk, and the Ainu Village is around 10 minutes of walk. Our rooms very surprisingly big, of course very clean. The place has a playing room for children, laundry room, massage chairs, bike rentals, studio quality photo room, and even a tiny photo museum. I honestly loved our stay here, and want to come back again.

8

SONNY

Jul 30, 2024

·

Stayed 1 night

泊車不能停泊在洒店範圍

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10

YUAN CHING

Jun 18, 2024

·

Stayed 2 nights

房間不是很新穎但很大，面阿寒湖景色優美停車場有接駁車接送如果不想在原飯店泡湯，有接駁車可至附近集團四星的飯店使用（需跟櫃檯拿泡湯券）唯一缺點是WiFi訊號薄弱而已

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10

Ronald

Jun 4, 2025

·

Stayed 2 nights

This is a nice place to stay. The bedrooms were well maintained and the beds comfortable. The staff was very attentive. We had breakfast and dinner included, and the food was of good quality. The onset was good, however worn around the edges a bit. The town is a bit run down (like many of the small towns in Hokkaido), but the area is fabulous if you like walks, hikes, and nature. We rented a car and used the hotel like a base for going on walks and hikes, and for this it is perfect. We would stay here again.

8

Elad

Sep 10, 2023

·

Stayed 2 nights

Nice, clean rooms. Great staff. Somewhat dated facility and a rather small onsen.

8

Setsuko

Jun 26, 2022

·

Stayed 1 night

阿寒湖温泉の他の鶴賀の温泉も利用できるので、温泉巡りが楽しめ、お手頃に宿泊できます。豪華ではありませんが、心地よいホテルでした。

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10

Celia

Sep 22, 2025

·

Stayed 1 night

I spent one night. Everything is wonderful. Very cosy decor. New, clean and tidy. We can choose to go to another bigger Onsen nearby with shuttle bus. Yet still the Onsen here is already good enough for us. Recommend this medium size hotel then the larger ones which are crowed.

10

Chin Shuen Jean Max

Jun 17, 2025

·

Stayed 1 night

Good, clean, big lake-facing room. Hassle-free check in. Excellent breakfast & buffet dinner. Onsen tax is very high though compared to other hotels.

6

YUKIO

Sep 30, 2022

·

Stayed 1 night

まず、駐車場に関して。前日にサロマ湖鶴雅リゾートに宿泊しましたが、そこは駐車料金は無料でした。駐車場から玄関前迄の運転サービスはしてくださいました。５００円と金額は安いけれど、この違いはどういう事でしょうか。全体のサービスには問題なかったと思います。廊下、ロビー、エレベーターホール等の誇りが気になりました。室内に関しては、シャワールームの隅の汚れが気になりました。大浴室には窓がなく、残念に思いました。。夕食のビュッフェは美味しくいただきました。

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Cleanliness

Many describe rooms as clean, but others report odors (including lingering smoke), dust in corridors, or missed bathroom cleaning.

Related guest reviews

8

Masae

Jul 16, 2025

·

Stayed 1 night

ロビーは綺麗でとてもくつろげる感じだった。お風呂も大きくはないが、混雑してなくて良かった。ミラブルのシャワーヘッド、リファのドライヤーはとても良かった。お部屋は清潔ではあったが、古い部屋を改装したのだと思うが、過去にタバコok(今は全館禁煙となっていた)だったのか、タバコ臭が気になった。空気清浄機をずっとつけていたら気にならなくなった。トイレの匂いも気になった。換気が悪い？食事はできればビュッフェじゃないほうが良かったが、宿泊費から考えれば仕方ないかな。一つ一つのお料理は、クォリティが高く、どれも美味しかった。種類も豊富で楽しめた。

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6

Erina

Nov 11, 2023

·

Stayed 1 night

埃とトイレの臭いが気になった

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6

Wu Chung

Oct 2, 2025

·

Stayed 1 night

The room is very old and not well maintained

6

???

Mar 21, 2024

·

Stayed 1 night

エアコン音がうるさくて寝れなかったシャワーキャップがあるはずが実際なかった朝のお風呂のゴミ箱が清掃されてなく、ゴミと水が残ったままだった朝1なのに風呂が綺麗に清掃されていなかった

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10

Yi-Ting

Oct 1, 2025

·

Stayed 2 nights

Clean and comfort room Good lake view in the room Staff so nice and friendly

8

Elad

Sep 10, 2023

·

Stayed 2 nights

Nice, clean rooms. Great staff. Somewhat dated facility and a rather small onsen.

10

Celia

Sep 22, 2025

·

Stayed 1 night

I spent one night. Everything is wonderful. Very cosy decor. New, clean and tidy. We can choose to go to another bigger Onsen nearby with shuttle bus. Yet still the Onsen here is already good enough for us. Recommend this medium size hotel then the larger ones which are crowed.

10

Chin Shuen Jean Max

Jun 17, 2025

·

Stayed 1 night

Good, clean, big lake-facing room. Hassle-free check in. Excellent breakfast & buffet dinner. Onsen tax is very high though compared to other hotels.

6

YUKIO

Sep 30, 2022

·

Stayed 1 night

まず、駐車場に関して。前日にサロマ湖鶴雅リゾートに宿泊しましたが、そこは駐車料金は無料でした。駐車場から玄関前迄の運転サービスはしてくださいました。５００円と金額は安いけれど、この違いはどういう事でしょうか。全体のサービスには問題なかったと思います。廊下、ロビー、エレベーターホール等の誇りが気になりました。室内に関しては、シャワールームの隅の汚れが気になりました。大浴室には窓がなく、残念に思いました。。夕食のビュッフェは美味しくいただきました。

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6

ruriko

Jun 30, 2024

·

Stayed 1 night

別館のお風呂は最高でした。建物古く部屋の畳が洋服に着いていました。

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Rooms

Rooms are often spacious and comfortable with beautiful lake views. Some feel dated and note very small bathrooms, weak Wi-Fi, or noisy air conditioning, and a few mention hard pillows.

Related guest reviews

8

yeen kiat

Jun 11, 2024

·

Stayed 1 night

The room had a fantastic view of the lake. The hotel is located by the lake and to many eateries. Highly recommended.

8

Fatima

Jun 29, 2025

·

Stayed 4 nights

Room is very spacious! Staff really helpful! Hotel looked new and well kept

6

Wu Chung

Oct 2, 2025

·

Stayed 1 night

The room is very old and not well maintained

6

???

Mar 21, 2024

·

Stayed 1 night

エアコン音がうるさくて寝れなかったシャワーキャップがあるはずが実際なかった朝のお風呂のゴミ箱が清掃されてなく、ゴミと水が残ったままだった朝1なのに風呂が綺麗に清掃されていなかった

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10

Yi-Ting

Oct 1, 2025

·

Stayed 2 nights

Clean and comfort room Good lake view in the room Staff so nice and friendly

10

YUAN CHING

Jun 18, 2024

·

Stayed 2 nights

房間不是很新穎但很大，面阿寒湖景色優美停車場有接駁車接送如果不想在原飯店泡湯，有接駁車可至附近集團四星的飯店使用（需跟櫃檯拿泡湯券）唯一缺點是WiFi訊號薄弱而已

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10

Inbar

Sep 22, 2024

·

Stayed 1 night

The hotel is not that new, but is in great condition. The room was very comfortable and with fantastic view. Nice breakfast, and nice public bath.

10

Chikayo

Oct 11, 2025

·

Stayed 2 nights

The buffet was excellent! We had a wonderful view of Lake Akan from our room. The staff was very friendly. An Ainu village was about12 minutes walk away. One issue we had was the bathroom. It was very small! I am petite and even it was tight for me. Otherwise, everything was great! We like the hotel very much!

10

David

Oct 15, 2025

·

Stayed 2 nights

We had a fantastic two nights in October. The staff were incredibly helpful and in particular the manager was wonderful after our car broke down - and helped us out brilliantly. We had a lake view room which was brilliant and the rooms are wonderful. I would thoroughly recommend this hotel. Lake Akan is also beautiful and wlel worth a visit ! 5 Stars

10

Chin Shuen Jean Max

Jun 17, 2025

·

Stayed 1 night

Good, clean, big lake-facing room. Hassle-free check in. Excellent breakfast & buffet dinner. Onsen tax is very high though compared to other hotels.

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Service

Staff are frequently praised as friendly, helpful, and efficient. However, some guests experienced issues with check-in, language support, or inconsistent hospitality during buffet service.

Related guest reviews

8

Tricia

Sep 3, 2025

·

Stayed 3 nights

飯店就在湖邊早上起床就看到美景非常舒服但櫃檯人員不妨給個笑臉

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4

Kitty

Oct 28, 2024

·

Stayed 1 night

Hotel lobby was under construction and had to enter through a gift shop. Very uninviting and unsafe to walk through. No one could understand English. Buffet average. Would not recommend.

10

Yi-Ting

Oct 1, 2025

·

Stayed 2 nights

Clean and comfort room Good lake view in the room Staff so nice and friendly

10

Chikayo

Oct 11, 2025

·

Stayed 2 nights

The buffet was excellent! We had a wonderful view of Lake Akan from our room. The staff was very friendly. An Ainu village was about12 minutes walk away. One issue we had was the bathroom. It was very small! I am petite and even it was tight for me. Otherwise, everything was great! We like the hotel very much!

10

David

Oct 15, 2025

·

Stayed 2 nights

We had a fantastic two nights in October. The staff were incredibly helpful and in particular the manager was wonderful after our car broke down - and helped us out brilliantly. We had a lake view room which was brilliant and the rooms are wonderful. I would thoroughly recommend this hotel. Lake Akan is also beautiful and wlel worth a visit ! 5 Stars

4

Erika

Sep 23, 2024

·

Stayed 1 night

子連れで利用しました。バイキングの際まずバイキングの場所から最も遠い席に案内されました。子どもの椅子をつけてほしいと頼み食べ物を取りに行きました。戻ると子供椅子はつけてくれていましたがもともとおいてあった椅子も置きっぱなし。スタッフに下げてほしいとお願いしたくても会場から一番遠い席なのもあり近くにスタッフもいなくて言いに行けませんでした。食事を取りに行くにも大変でしたのでカートがないかと伺ったところあるとのことで用意していただきそこで座席が遠いことに気づき席を変えてくれる提案をもらいました。座席の移動をお願いし、カートでバイキング会場に向かいもどるとその席に子供椅子はついていませんでした。再度スタッフをさがし、子供椅子をつけてもらいましたが、また元々あった椅子は下げていだけませんでした。色々なことに疲れてしまいほとんどご飯を食べられないまま次の時間の人たちも来たので会場をあとにしました。リラックスしにきているはずでしたがとっても疲弊しました。子連れでなければ全く問題ないのかもしれませんが子連れの方には全くおすすめできません。\u3000 鶴賀グループは毎回期待していくのですがホスピタリティがあまりにもなさすぎてがっかりしました。もう行きません

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10

Chin Shuen Jean Max

Jun 17, 2025

·

Stayed 1 night

Good, clean, big lake-facing room. Hassle-free check in. Excellent breakfast & buffet dinner. Onsen tax is very high though compared to other hotels.

10

Jin

Jul 13, 2025

·

Stayed 1 night

5/5. New rennovations, the inside is beautiful and aesthetic. Staff were phenonmenal. Breakfast, dinner and drinks were great. Right on the water, breautiful clean rooms. Recommend staying here over other locations on Lake Akan

10

Mr Barry

Jul 4, 2024

·

Stayed 2 nights

Very relaxing property right on the lake. Food at both breakfast and dinner was very good. Check-in quick and efficient.

4

chiro

Apr 30, 2022

·

Stayed 1 night

良かった点。グループの他ホテルへ温泉を入りに行けること。シャトルバスあり。悪い点。チェックイン機が使えなかった。予約の名前を間違えている。部屋への案内も挨拶もない。wifiはあるものの夕方は一斉に使われていると繋がらない。暖房の調節ができない。

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Location

Lakeside setting is scenic and convenient for boat cruises, the Ainu village, and Kamuy Lumina, with eateries nearby. The town feels a bit run-down to some, but the area suits walks and hikes.

Related guest reviews

8

Tricia

Sep 3, 2025

·

Stayed 3 nights

飯店就在湖邊早上起床就看到美景非常舒服但櫃檯人員不妨給個笑臉

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10

eileen

Oct 1, 2025

·

Stayed 3 nights

Great position by Lake Akan shore

8

yeen kiat

Jun 11, 2024

·

Stayed 1 night

The room had a fantastic view of the lake. The hotel is located by the lake and to many eateries. Highly recommended.

10

YI JOU

May 29, 2025

·

Stayed 1 night

住宿環境優美寧靜，窗戶景色猶如明信片。餐點與服務品質良好，飯店後方就是乘觀光船處，非常方便。有機會會再次入住。

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10

brian

Sep 19, 2025

·

Stayed 2 nights

The buffet breakfast and dinners included with the room rate were excellent. Location was near the boat dock and the Ainu light show. Beautiful views of lake.

10

Tatyana

Aug 11, 2024

·

Stayed 1 night

Amazing buffets and great location.

10

Ronald

Jun 4, 2025

·

Stayed 2 nights

This is a nice place to stay. The bedrooms were well maintained and the beds comfortable. The staff was very attentive. We had breakfast and dinner included, and the food was of good quality. The onset was good, however worn around the edges a bit. The town is a bit run down (like many of the small towns in Hokkaido), but the area is fabulous if you like walks, hikes, and nature. We rented a car and used the hotel like a base for going on walks and hikes, and for this it is perfect. We would stay here again.

10

Chikayo

Oct 11, 2025

·

Stayed 2 nights

The buffet was excellent! We had a wonderful view of Lake Akan from our room. The staff was very friendly. An Ainu village was about12 minutes walk away. One issue we had was the bathroom. It was very small! I am petite and even it was tight for me. Otherwise, everything was great! We like the hotel very much!

10

David

Oct 15, 2025

·

Stayed 2 nights

We had a fantastic two nights in October. The staff were incredibly helpful and in particular the manager was wonderful after our car broke down - and helped us out brilliantly. We had a lake view room which was brilliant and the rooms are wonderful. I would thoroughly recommend this hotel. Lake Akan is also beautiful and wlel worth a visit ! 5 Stars

10

Esther

Jun 21, 2025

·

Stayed 1 night

It's a very quiet part of the town but as breakfast is included. It made the stay more manageable. It is very near the cruise ships and the rooms were very comfortable. There's also a good selection of laundry and onsen facilities. Wouldn't mind staying here again.

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Dining

Breakfast and dinner buffets are widely praised for variety and taste. A minority found them average or below expectations, or preferred non-buffet options.

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8

Masae

Jul 16, 2025

·

Stayed 1 night

ロビーは綺麗でとてもくつろげる感じだった。お風呂も大きくはないが、混雑してなくて良かった。ミラブルのシャワーヘッド、リファのドライヤーはとても良かった。お部屋は清潔ではあったが、古い部屋を改装したのだと思うが、過去にタバコok(今は全館禁煙となっていた)だったのか、タバコ臭が気になった。空気清浄機をずっとつけていたら気にならなくなった。トイレの匂いも気になった。換気が悪い？食事はできればビュッフェじゃないほうが良かったが、宿泊費から考えれば仕方ないかな。一つ一つのお料理は、クォリティが高く、どれも美味しかった。種類も豊富で楽しめた。

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4

Kitty

Oct 28, 2024

·

Stayed 1 night

Hotel lobby was under construction and had to enter through a gift shop. Very uninviting and unsafe to walk through. No one could understand English. Buffet average. Would not recommend.

10

mitsuyo

Oct 25, 2025

·

Stayed 1 night

食事がとっても美味しかったです

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10

D M

Oct 15, 2024

·

Stayed 1 night

Great hotel, superb service, fabulous lakeview! Only negative is the hard pillows. Dinner and breakfast had many choices, very good quality food. Would stay here again.

8

Megumi

Jun 20, 2025

·

Stayed 1 night

特段不満はないが、食事内容、提供方法は少し期待はずれだった

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10

brian

Sep 19, 2025

·

Stayed 2 nights

The buffet breakfast and dinners included with the room rate were excellent. Location was near the boat dock and the Ainu light show. Beautiful views of lake.

10

Tatyana

Aug 11, 2024

·

Stayed 1 night

Amazing buffets and great location.

8

PIK WAN

Jul 10, 2025

·

Stayed 2 nights

酒店環景很好房間面向阿寒湖空間亦大自助早晚餐選擇多及豐富

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8

Shoji

Sep 2, 2024

·

Stayed 1 night

食事のバイキングが非常に良かったです。大浴場も良かったです。

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10

Chin Shuen Jean Max

Jun 17, 2025

·

Stayed 1 night

Good, clean, big lake-facing room. Hassle-free check in. Excellent breakfast & buffet dinner. Onsen tax is very high though compared to other hotels.

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Month	Average price
January	$181
February	$211
March	$160
April	$152
May	$172
June	$181
July	$196
August	$230
September	$179
October	$192
November	$160
December	$191

Su	Mo	Tu	We	Th	Fr	Sa
				1 $200	2 $212	3 $225
4 $198	5 $223	6 $199	7 $200	8 $213	9 $422	10 $261
11 $261	12 $247	13 $237	14 $237	15 $237	16 $237	17 $275
18 $200	19 $209	20 $209	21 $199	22 $200	23 $190	24 $222
25 $198	26 $198	27 $190	28 $200	29 $200	30 $190	31 $224

THE FOREST AKAN Tsuruga Resort

Prices for THE FOREST AKAN Tsuruga Resort

Monthly average prices

About this property

Location

Room options

Standard Double Room

Japanese Twin Room with Lake View

Japanese-Style Room with Lake View

Superior Double Room

Moderate Twin Room with Lake View

Japanese Twin Room with Town View

Guest reviews of THE FOREST AKAN Tsuruga Resort

Who stays here?

What guests think

Property Policies

Check-in instructions

FAQs about THE FOREST AKAN Tsuruga Resort

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23 $214	24 $213	25 $227	26 $239
27 $226	28 $202	29 $211	30 $203