TownePlace Suites by Marriott Sudbury

Nice stay. Clean room and friendly staff. Food options are extremely limited in the bar but they do have a couple of things. The pool and water slide were big hits with my kids. The water slide is only open on weekends though which worked fine for us but I don’t think I knew that in advance.

Pool was great, lifeguards are awesome, front staff was super nice. Room was big and had everything we would’ve needed. Really great experience

excellent hotel, great location, EV plug in as well!

Safe location and some very friendly staff, but I booked it because of the hot tub. Hot tub wasn't working on day 1. Was told it would be fine in the morning. Hot tub wasn't working on day 2. Was told it would be working soon. Hot tub wasn't working on day 3, and it was time for me to leave. $700 for two nights and no hot tub. Expressed my frustration at the hotel desk and was told nothing could be done - ie they couldn't give me a room discount because it was booked through Expedia. Lesson learned: Never book using Expedia.

I was just travelling through and needed a room for the night, I booked this particular hotel because I was travelling in an electric vehicle and it advertised chargers. I paid more for this convenience. I had to pay for the charge (not the case in other hotels I stayed in) and did not get a full charge overnight so I had to stop elsewhere to charge before I could get on the road. It was a nice hotel but it did not meet my needs.

We actually booked this property as a staycation for our family. We live about seven minutes away from it and we do this only because our kids love the pool and the staff are always still good to us. That being said this last booking we called to make sure the waterslide was going to be open and upon check-in we were told that they were back to school hours and that it was closed that evening, but was open earlier that day. We decided it was fine. The kids were swimming in the pool and having fun anyways. The next day, heading to the pool, the kids were super excited. We were then told by what I believe was a concierge that the pool was going to be shut for a couple of days. Being from the area and staying at this hotel for specific reasons, it’s a definitely a bit of a bummer. Hopefully there’s a way they can help us on a future stay. Other than this very small issue, the people management front desk staff are extremely extremely knowledgable and polite and friendly. I would highly recommend this hotel being from Sudbury as it’s located in the heart of Sudbury and having stayed at all the other hotels this is definitely by far the best. Patrick Drolet

Pool facilities to small for the property

The “rules” for the water slide/pool were vague and not enforced. They ran out of towels after the pool had been open for only an hour. There was no help from the staff getting any towels to the pool-everyone left dripping wet. And there was easily 30 people

**If you’re booking this hotel for the WATERSLIDE, check the hours it is open first to avoid having disappointed kiddos! We stayed on a Sunday night, it was closed before check-in time and isn’t open at all Mon-Thurs. When it is open, you have to book an 30 min time slot. Otherwise nice hotel, recently renovated and close to restaurants. Very friendly and helpful staff.

Great hotel, room was really nice but the traffic sounds were so loud it was hard to sleep. Kids loved the pool, only criticism I have is that the slide was not open as long as they advertised it would be

Clean and was quiet

Kids loved the waterslide and spent hours in the pool. The room was spotless as was the rest of the hotel. Staff was so friendly.

We came during a weekday it was very quiet. The pool was empty for 2 hours while we swam. Which was lucky. It was very clean. Other then a little mold in the shower. Would definitely come back.

The stay was ok, figured it would have been better for the price that you pay. The housekeeping was lacking - seemed lazy, examples: Only 2 tissues in the tissue box in the bathroom (no extra boxes anywhere in the room) - when housekeeping came, they didn't even replace the empty box on the counter, so I removed the empty box from the box cover and placed it on top of the box cover for the next day. The next day housekeeping replaced the box and left it on top of the box cover. Toilet paper was left low and when I finished it I replaced it with the spare under the sink - two days of housekeeping and the spare toilet paper was never replaced under the sink. Took towels away that were dirty and did NOT replace them with more towels. No conditioner in the dispenser through my entire stay. Not sure what House keeping even did in my room besides make my bed and take my towels. Like I said, with the amount of money this hotel charges per night, I would've expected better service. Front desk staff were very pleasant though.

It was very clean. Super convenient place to stay if you have kids with it having a dishwasher for bottles, elements to cook, almost a full size fridge, cupboards for storage if you have an extended stay, utensils, etc. the free breakfast is great nothing bad about it. It has alot of variety for picky eaters. I will always stay here for the cleanliness alone everything else is a bonus.

Extremely clean and very good breakfast included

Very good stay, accept the washroom The back of the toilet seat had urine on it and noticed a smell.

Convenient location, friendly amd helpful staff, clean room

Clean room, friendly staff

Very friendly staff. Very clean rooms.

Check in experience was one of the better ones that I have had Nathan at the front desk was amazing to work with. Rooms are very clean also quite small. The bed was not comfortable. Made lots of noise coming from what I would assume would be a worn out an older boxspring. There was a pullout couch as an option for a second bed, and it was one of the worst mattresses that I have seen. The pool is very small, especially when it’s during the times that the slide is available and there’s a lifeguard on duty there’s only a very small section if you do not want to use the slide

Loved our stay here. Staff was pleasant, hotel was very clean and our room was very spacious and came with a full kitchen. Ordered chicken wings and nachos from their bar, the nacho order could of fed a family of 4. So good. The breakfast they serve was amazing So many choices. Probably the best hotel buffet I have ever had. Would recommend This hotel with no hesitation.

This is by far the nicest room we have ever stayed at and we have travelled a lot. The noise was ridiculous during the night the doors are very heavy and guests just let them close with a bang this went on to after 2:30 am plus a dog was barking giving us very little sleep

Liked that it was quiet for sleeping. Internet signal was intermittent but resolved eventually. Great stay.

Liked the spacious double queen suite ! Full kitchenette and living room + 3 tv’s !! Very nice storage units in the different closets. Pool had a water slide supervised by lifeguards and a nice little hot tub.

Check in was wonderful. The fully renovated rooms are very nice. I however did not enjoy the bathroom Reno, the light at the mirror is very dim making it difficult to apply make up. The pool facility was clean and the hot tub a great temperature but there were no towels, upon going to the front desk to request some they did not have any to supply and suggested us to use the towels in our room. Having to reserve the pool slide is very inconvenient, if a lifeguard is present anyone should be able to use the slide as it was in the past. The internet was very difficult and took a lengthy amount of time to log into and in the morning we no longer had connection nor could we log back in again . Upon check in when receiving our card/keys they added a paper in the envelope that said to use the regular internet enter your room # and your last name…. OR for better internet you can pay $4.95 per device. If I am paying over $200 for a room I expect functional wifi to be included. The service at the bar was interesting, we went with 2 other couples and the experience was less than favourable, when requesting a drink it was like we were disturbing the staff as she watched tv and having our table sprayed with cleaner while still sitting finishing our drink was unpleasant. My experience at this motel has always been a 5 star experience in the past, which was the reason I chose it this time.

Okay hotel for one night stay Bed was way too soft and pillowy Bathroom was very small

Great hotel, room was really nice but the traffic sounds were so loud it was hard to sleep. Kids loved the pool, only criticism I have is that the slide was not open as long as they advertised it would be

Great kitchenette with hob, dishwasher, refrigerator and freezer Spacious room with 2 Queen beds Air conditioning worked great Sptlessly clean

The complementary breakfast options were delicious but unfortunately, they stopped restocking many of the items around 10am. The pool was clean, the temperature enjoyable but the square footage of usable pool space is minimal due to most being blocked off for the water slide. The king suite was clean, well maintained but about half the size of a regular hotel room. For the cost it doesn’t seem worth it for a family of three.

We called twice in advance to let them know we would be a late arrival and that we’d be checking in around 2am. When we got to the hotel we waited in the vestibule for 20 or more minutes calling the front desk and ringing the door to be let in, no one came. We went to our vehicle, just about to leave when we decided to pull up in front of the main door and call one last time. The front desk attendant returned at the same time therefore we went inside and was given a small credit back for our inconvenience. It was a beautiful hotel, lovely rooms and a great pool area with water slide. We would most likely return.

Newly renovated hotel, friendly staff and very helpful. Roxanne at front desk was very helpful and pleasant to deal with. She was able to accommodate an early check in request. Will come back for sure.

Call me lazy, but I normally don't take the time to leave reviews when I travel, but I felt that this hotel deserved a response. My wife and I travelled to Sudbury for a funeral. We weren't exactly in a jovial mood, and were apprehensive to stay in a hotel that catered to families and children. We've stayed in similar hotels with unescorted kids running up and down the halls, filthy upholstery, and wet tiles from the pool crowd. This place was nothing like that. The hotel is probably the cleanest that we've ever stayed in. Although it's a few years old and shows a bit of wear, you can tell that the staff take the time to clean properly. Even the bathtub was scrubbed to a shine, with no water marks or soap scum. The suite itself was well laid out, small but efficient. A full sized fridge, microwave, dishwasher, toaster, coffee maker, and small two burner ceramic stovetop. The appliances were all pristine. I always wear socks or slippers when I go to hotels, but the tiles and carpet were so clean that I threw caution to the wind and let my tootsies breathe. My wife and I are vegetarian and rarely are sated when it comes to included breakfasts. Not here. Many options for meat eaters and veggies alike. But by far, the best part of our experience (and the only reason I'm writing this review) was the front desk clerk that greeted us. Phillip was absolutely incredible. He was kind, genuine, honest, funny, and made us feel at ease. This hotel is lucky to have him on staff.

Excellent, welcoming staff, very clean rooms. 😊 Nice and quiet, extremely comfy beds and we were accomodated so well. The pool and hot tub were nice and clean and the front staff is on the ball making sure towels are stocked up for visitors. Ill be booking here whenever I travel to Sudbury from now on!!! Its been one of the most relaxing and peaceful stays I've had in a long time. 💗😌💯 Thank you for the lovely service and accomodations 😁😁😁 ⭐️⭐️⭐️⭐️⭐️

I like everything about this hotel. The staff, the beds, the rooms are bright, clean, spacious, the kitchens are stocked with everything you need. The pool and breakfasts are great. Been staying here for years and will continue to do so. Thanks Phil and team.

Unfortunately, we had someone check us in who wasn’t paying attention. They sent us up to our room with our children. As we got ready to go swimming, two men opened our door to our hotel room. An apology basket of chips and pop with candy was given to us. This isn’t acceptable. Had it been anyone else, a reimbursement would have been issued. Not thrilled at all this happened due to The front desk rushing everyone. Slow down, pay attention. We even called to confirm our booking 3 hours prior.

I paid $250.00 and we always stay here. I booked online through hotels.com and did not receive anything information or notifications saying that the pool was closed. I was 39weeks pregnant and the whole point of our trip was so I can go float around in the pool. When we arrived there was nothing Expedia or the hotel can do. So we left to another hotel. We are returning customers again and again we stay at this hotel but I will not be going back ever.

Check in was wonderful. The fully renovated rooms are very nice. I however did not enjoy the bathroom Reno, the light at the mirror is very dim making it difficult to apply make up. The pool facility was clean and the hot tub a great temperature but there were no towels, upon going to the front desk to request some they did not have any to supply and suggested us to use the towels in our room. Having to reserve the pool slide is very inconvenient, if a lifeguard is present anyone should be able to use the slide as it was in the past. The internet was very difficult and took a lengthy amount of time to log into and in the morning we no longer had connection nor could we log back in again . Upon check in when receiving our card/keys they added a paper in the envelope that said to use the regular internet enter your room # and your last name…. OR for better internet you can pay $4.95 per device. If I am paying over $200 for a room I expect functional wifi to be included. The service at the bar was interesting, we went with 2 other couples and the experience was less than favourable, when requesting a drink it was like we were disturbing the staff as she watched tv and having our table sprayed with cleaner while still sitting finishing our drink was unpleasant. My experience at this motel has always been a 5 star experience in the past, which was the reason I chose it this time.

Great stay! Hotel staff very friendly and helpful!!

Terrible staff at Swimming pool who were rude especially Grayson. Front office staff was not cooperative as well. No Moisturizer in rooms. Open bathrooms

Clean, convenient and comfortable, would recommend and stay again in the future

Very Friendly staff, but this hotel was undergoing extensive renovations while we were there and so was the road in front of the place. We had difficulty finding it because the access is really from Falconbridge Road even though the address is on the Kingsway. The rooms were large and they had a great breakfast buffet. Also the were very much dog friendly.

excellent hotel, great location, EV plug in as well!

Great location.

Very clean and quiet . Walking distance to restaurants and shopping mall

Great hotel, room was really nice but the traffic sounds were so loud it was hard to sleep. Kids loved the pool, only criticism I have is that the slide was not open as long as they advertised it would be

It was comfortable and was located in a nice spot

The front desk staff was extremely helpful and informative. Hotel location is great, close to all the shopping and dining facilities. Pool was a hit with young kids!

Nice standard property . No surprises . Area is industrial/mall.

Great stay! Staff was great and the amenities were fantastic. A little confusing to get too. Better to turn into from falcon bridge but there is no sign if you turn onto Barry down there a median and you’ll have to do a U-turn

Loved our stay here. Staff was pleasant, hotel was very clean and our room was very spacious and came with a full kitchen. Ordered chicken wings and nachos from their bar, the nacho order could of fed a family of 4. So good. The breakfast they serve was amazing So many choices. Probably the best hotel buffet I have ever had. Would recommend This hotel with no hesitation.

Would stay here anytime. I liked all the amenities in the room. Every staff member we have encountered was friendly. We enjoyed the pool and waterslide during a quiet time. Breakfast was good but it was really busy and it took a bit of time to replenish what was missing.

Great place , clean and in great shape. Pool is a great spot for kids, food for breakfast is very tasty. Rooms are very comfortable and clean with a decent view of the city from top floor. Definitely would stay again.

The overall cleanliness was good, staff was mostly friendly but the breakfast was terrible and dry and cold at 8am..

Breakfast was beyond expectation. Staff was excellent

It was a great hotel, our grandsons really enjoyed the waterslide , the pool and the room. For the breakfast, it would have been nice to have a waffle maker. But otherwise was enjoyable experience.

The breakfast was amazing. Staff super sweet.

Service was great. Staff friendly. Breakfast wasn’t kept on top of. Lots of missing items.

I like the fact that this hotel offers a variety of kitchen utensils. However, my room was very small and tv was not positioned in the center of the room, which caused a neck pain. Furthermore, the breakfast lacked in variety if compared to other 3 star hotels. I would choose another hotel next time.

The hotel was good beds comfortable room was nice size but the restaurant food was in unacceptable the poppers were soggy and cold the wing were still frozen we brought them back and the reheated the but still wasn’t cooked enough to eat them to worried we would get sick eating the uncooked chicken the pizza was good but very small for price we won’t eat there again.