Is parking available at the property?

Yes, free self-parking is available on-site. The parking is uncovered and limited.

What are the check-in and check-out times?

Check-in is from 14:00 until 23:59, and check-out is at 10:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property is not wheelchair accessible, and upper floors are accessible only by stairs. Step-free entrances are not mentioned.

What is the location of the property in relation to key landmarks?

The property is located in South Grafton, within a national park, approximately 1.8 km from Clarence River and 2.7 km from Grafton Shoppingworld. It is also 1.9 mi (3 km) from Saraton Theatre and 2.1 mi (3.4 km) from Grafton Regional Gallery.

What are the policies for guests staying with children?

Children are allowed at the property, but the minimum age for children to stay for free is not specified.

Hi-Way Motel Grafton - Digital & Contactless

What guests think

At Hi-Way Motel Grafton - Digital & Contactless, travellers praise the convenient contactless check-in and low prices, while others note compact, no-frills rooms, inconsistent cleanliness, aging fixtures, and frequent road, rail, and guest noise that can disrupt sleep.

In-room kitchenettes with cooktops, microwaves and larger fridges, plus smart TV streaming, are appreciated, though parking can be confusing or tight. Access codes and limited onsite support occasionally cause delays or stress, though phone and email assistance is generally helpful. The location is handy to the highway and shops, and some guests felt the immediate area a little run down. Overall, expect a simple, budget stopover best suited to short stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Many rooms include kitchenettes with cooktops, microwaves and larger fridges, plus smart TV/streaming; parking is available but can be confusing or tight.

Related guest reviews

10

Ken

May 21, 2023

·

Stayed 1 night

Low stress good value for money. Netflix and Stan plus the laundry are a bonus

8

Wendy

Dec 23, 2024

·

Stayed 1 night

Car parking very hard to work out no numbers and everybody parking anywhere

8

Marc

Jan 3, 2024

·

Stayed 1 night

Somewhat dated but efforts made to upgrade, the room was clean except the tea towel that had black stains. Kitchenette was new and very functional. The airconditioner was very noisy. The bathroom was clean and functional. All in all for the price it was very good. Would I stay again…yes I would.

6

Sandra

Jan 27, 2025

·

Stayed 1 night

Surprisingly, room had a cooktop (pot & frypan provided), microwave, full length fridge. For an overnight stop room was basic but clean, bed ok. Bathroom could do with an extractor fan. Air conditioner wasn’t brilliant. For price paid was ok.

10

COLIN

Dec 9, 2024

·

Stayed 1 night

We have stayed there many times. Fair pricing. Very comfortable queen bed for my 192cm body. Facilities were very good. Refrigerator was bigger than usual, a 2 door, separate freezer. Everything was very clean. Thankyou.

10

Yvonne

Oct 27, 2023

·

Stayed 2 nights

Im a person used to having a key - But i soon appreciated the keyless way 🙂the room was great! Nice firm bed for problem backs.Also loved the room being fully equipped, even with a stove top. Very happy & RECOMMEND.

6

Adrienne

Jan 12, 2025

·

Stayed 1 night

Priced right. Clean, good shower, reasonable mattress. Has cutlery, china, toaster, Netflix. Not bad really. Just not the best part of town.

10

Sandy

Dec 14, 2024

·

Stayed 5 nights

I will book again, nice clean and easy parking

10

Huanle

Dec 29, 2023

·

Stayed 3 nights

The room is much better than we expected. It has small kitchen and normal size fridge. The staff was very supportive and no late check in time limit. We are happy to come back again. The only concern was the noise from Hi-Way which isn't the property 's fault.

8

Kevin

Mar 10, 2024

·

Stayed 1 night

Have a cooktop

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Several reviewers found rooms very clean, but recurring complaints mention dirty or dusty areas, stained linens, pests, and missed details in kitchens and bathrooms.

Related guest reviews

2

Kerrie

Feb 5, 2025

·

Stayed 1 night

Arrived no reception given a code unable to open door, after a few attempts rang number on website. Once inside very dirty and beds so hard. Again rang number on website put through to Manager Cameron went next door that room exactly the same. Rang number once again given another room unable to get in. Very stressful was told refund will be given. Sent email from Website to ring overseas number Didn’t connect recording wrong number. Left very upset. I hope o get my refund.

4

Penney

Nov 10, 2024

·

Stayed 1 night

Nothing positive to say regarding our family stay except it was easy to book online and the shower pressure was great. Property advertises a pool but there was no access to it if there was one, the kitchenette had fat splatter everywhere from previous visitors cooking in the room, sink sponge had previously been used and was dirty, noisy outdated window air-conditioner, single beds roll around the floor from movement whilst being slept on, car parking was very cramped with short parking spots, not enough cutlery or crockery for the family and the list goes on. Would be one of the worst rooms I've ever stayed in and would not recommend to friends or family. Very very low budget accommodation.

10

Kelly

Mar 6, 2025

·

Stayed 1 night

Just a quick overnight stop. Room was clean and comfortable. Air conditioning was a bit noisy but done the job

8

Georgina

Dec 29, 2024

·

Stayed 1 night

A clean, good option if you just need a good bed for the night. We did happen to speak to a staff member - and whilst it’s definitely contact-less, that interaction was great. Very clean, it’s basic but good water pressure, good air con. Great responsiveness to emails.

2

Isabella

Feb 2, 2024

·

Stayed 1 night

There was hair under the covers and the room smelled

2

Laura

Jan 4, 2023

·

The sheets were stained. We chose this motel because the latest reviews said it was clean. It was not. The sheets were stained in both rooms we rented. The bathrooms had black grout. You don't expect much from a motel except a decent night sleep in a clean room. We didn't get that. I don't know if the previous reviews were about renovated rooms. I give it 1 star. Don't go there.

8

Michelle

Dec 28, 2023

·

Stayed 1 night

Property was very dated but clean. TV and air con worked good shower. Contactless no drama booking and checkin.. perfect for a stopover on the way to somewhere else.

2

Sandra

Mar 4, 2025

·

Stayed 1 night

Had bed bugs in the bed and the internet had a light that would flash every five minutes.

10

Lindsay

Feb 7, 2025

·

Stayed 1 night

So clean . Shower was great and very comfortable bed ( loved the sheets )

4

David

Jan 8, 2024

·

Stayed 2 nights

Mattress hard as a rock, had to evict 2 cockroaches.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are small and no-frills with dated fittings and mixed bed comfort; air conditioners can be noisy, showers vary, and Wi‑Fi/Smart TV generally work well with occasional issues. Noise from trains, traffic, and neighbouring rooms is common.

Related guest reviews

6

Sandra

Jan 27, 2025

·

Stayed 1 night

Surprisingly, room had a cooktop (pot & frypan provided), microwave, full length fridge. For an overnight stop room was basic but clean, bed ok. Bathroom could do with an extractor fan. Air conditioner wasn’t brilliant. For price paid was ok.

6

Thomas

Apr 24, 2024

·

Stayed 1 night

Late contactless check in was great. The bathroom was modern, but the sink cramped and weak hot water. Unfortunately the train is very close and at least last night passed every hour.

6

Robyn

Jan 21, 2025

·

Stayed 1 night

Room was small could only just walk around bed. Sliding door to bathroom did not close. It was a very basic room with a bed and not much more, and very old air conditioner that made a lot of noise. Even though contactless, felt like an old lady upstairs was always watching people come and go.

4

John

Jan 4, 2024

·

Stayed 1 night

Just an overnight stay would not like longer. Pretty old and dingey motel. Inside rooms were clean though. Beds are not very comfortable. Shower is good and powerful though.Very noisey with road and train track noise. But over all just an overnight stay which served its purpose.

6

Adrienne

Jan 12, 2025

·

Stayed 1 night

Priced right. Clean, good shower, reasonable mattress. Has cutlery, china, toaster, Netflix. Not bad really. Just not the best part of town.

6

Annette

Aug 21, 2024

·

Stayed 1 night

Beds were very hard, not comfortable at all. There were people talking loudly until 3am. Lots of road and rail noise making it very hard to sleep. It did have a kitchenette which was a bonus.

6

Alex

Oct 2, 2023

·

Stayed 1 night

Wall’s very thin, you can hear the other tenants talking, Trains and transport noise all night

6

LYNETTE

Jun 30, 2024

·

Stayed 2 nights

Noisy on highway Bathroom needs an upgrade

8

maree

Jun 15, 2024

·

Stayed 1 night

Very clean with very comfy bed. Aircon a bit noisy and voices could be easily heard from next room. Overall it suited our needs for 1 night.

8

Margaret

Jul 3, 2024

·

Stayed 1 night

Room small but adequate

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Contactless check-in suits late arrivals and staff are often helpful via phone or email. However, some guests struggled with access codes, slow responses, and rare housekeeping intrusions.

Related guest reviews

8

Warren

Oct 30, 2024

·

Stayed 1 night

In the absence of access code, communication with the receptionist personally and by email was superb.

2

Christine

Dec 16, 2023

·

Stayed 1 night

Do yourself a favour and don't stay here! Digital check-in was OK for me, although I am no fan of contactless properties. I usually 'avoid them like the plague'. Another lady arrived with the battery of her phone low or zero. I loaned her my phone to help her check-in. The virtual receptionist appeared to have limited command of English and may have been based offshore. That took nearly 15 minutes to get this other guest sorted. Then around 12.30 am and again at 4.00 am noisy guests woke me up with their carrying on outside my door. I contemplated phoning the police on the second awakening. Would I stay at this property again? I would sooner sleep in my car than do so again.

8

Andrew

Jan 1, 2025

·

Stayed 1 night

Roadside motel on the edge of town. We stayed here the night in the drive back to Sydney, overall good (serves its purpase as an affordable place to sleep) and the contactless check in was good.

8

Georgina

Dec 29, 2024

·

Stayed 1 night

A clean, good option if you just need a good bed for the night. We did happen to speak to a staff member - and whilst it’s definitely contact-less, that interaction was great. Very clean, it’s basic but good water pressure, good air con. Great responsiveness to emails.

2

Cheryl

Sep 9, 2024

·

Stayed 1 night

The rooms themselves were small but very clean but don't book in by internet late in the afternoon about 6: no staff on site had to call got onto an answering service. The number for the door wouldn't work tried and tried both my husband and I tried, it took near 45 minutes for someone to call, she told me to try again which I did and it work right away, surprise surprise, she tried to make it my fault anyway if your tied and just want to get in your room don't go here if the office is not open.

2

Doreen

Nov 19, 2024

·

Stayed 1 night

It is not safe from the staff. We were sleeping and 9am cleaner entered the room without knocking justvti ask if we were going to stay tonight. As a husband and wife sleeping in bed this is very bad experience from the staff. After entering the room the number of staff went to the side of the room laughing, talking loidly. No manners.

8

Stephen

Jan 1, 2025

·

Stayed 1 night

Easy check in, great internet and smart tv options

8

Michelle

May 17, 2024

·

Stayed 1 night

Not a bad place but took a while to get room door code via e-mail and had to use a butter knife to unlock bathroom door.

8

Leanne

Jan 28, 2025

·

Stayed 1 night

Contactless checkin when arriving very late

8

Russell

Jan 15, 2024

·

Stayed 1 night

No reception desk for check in. Code given by email 10 mins before check-in.Dark when we got back from dinner and code entered incorrectly which caused anxiety as no way to get in. After phone to booking agent with no help, and waiting for so long door must have reset and code worked. Key box was beside the door BUT NO access to it. Apart from this Motel was ok for 1 night. Would not recommend for a long stay.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Handy to the highway and shops for stopovers. A few guests felt the immediate area somewhat run down.

Related guest reviews

10

Tobi

Aug 21, 2023

·

Stayed 1 night

Loved the super easy self-checkin options. Staff were friendly and helpful on the phone. Very simple for a one night stop over to break up a drive. Just FYI it was in a VERY noisy spot, lots of road noise and train noise all night. It was fairly consistent/not jarring amount of noise so it didn't really bother us but if you're noise-sensitive thought it was worth mentioning.

8

Steven

Jun 16, 2024

·

Stayed 1 night

Great location

6

Robert

Aug 21, 2024

·

Stayed 1 night

Easy access to major roads ,shops

10

Erin

Dec 18, 2024

·

Stayed 1 night

Easy access. Close to hiway

8

Sue

Oct 27, 2024

·

Stayed 3 nights

Great for our few days stay. Located in a quiet area only a few minutes drive into town centre

8

Joy

Jan 13, 2025

·

Stayed 1 night

All we needed for overnight. Pity about the noise from the train, early in the morning

8

Brian

Sep 11, 2024

·

Stayed 1 night

Good value for money. Convenient location.

8

Mark

Mar 24, 2024

·

Stayed 1 night

The beat up car left out the front of our unit immediately made me think is our car going to be safe here, and subsequently made our stay feel a bit unsafe. As it turns out all was fine overnight, the motel unit was clean and the kitchenette was functional.

8

Duc Cuong

Nov 22, 2024

·

Stayed 1 night

Very good price for the room to stay over night. Good location, walkable to Grafton centre. Nice beds

6

Julie

Aug 12, 2024

·

Stayed 1 night

Area was run down and didn't feel very safe. Building was old but rooms were well maintained and adequate facilities.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

Was this helpful?

AI-generated summary based on recent guest reviews

Hi-Way Motel Grafton - Digital & Contactless

About this property

Location

Room options

Standard Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed, Kitchen

Deluxe Twin, 2 Single Beds, Kitchen

Deluxe Triple, 1 Queen Bed, 1 Single Bed, Kitchen

Guest reviews of Hi-Way Motel Grafton - Digital & Contactless

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Hi-Way Motel Grafton - Digital & Contactless