Name: Hilton London Heathrow Airport Terminal 5 Hotel Conference Centre
Address: Poyle Road, Colnbrook, Berkshire (comté), GB
Price range: 111 $US–338 $US per night
Rating: 7.55

Ce qu'en disent des voyageurs

L'Hilton London Heathrow Airport Terminal 5 est pratique pour les vols tôt le matin, avec des chambres calmes et spacieuses, mais il est situé à quelques minutes de route du Terminal 5 et le transport implique souvent un bus Hoppa payant, un taxi ou des navettes peu fiables.

Les chambres sont grandes et bien insonorisées, mais le décor semble démodé et des problèmes d'entretien récurrents persistent, notamment des bouchons de baignoire défectueux, des fuites de douche, une climatisation capricieuse et des matelas durs ou affaissés. De nombreux clients soulignent le personnel aimable et professionnel et les surclassements occasionnels, bien que le service puisse être inégal, avec un enregistrement lent, des téléphones sans réponse, une assistance aux bagages limitée et une mauvaise gestion des perturbations telles que les pannes de courant. Les installations suscitent des commentaires mitigés : le spa et la piscine sont souvent fermés ou restreints, les services du salon exécutif varient, et la restauration va de très bons petits-déjeuners à des repas trop chers ou lents avec des frais de service automatiques. Dans l'ensemble, attendez-vous à une étape pratique à l'aéroport offrant commodité et calme, mais un service inégal et des installations vieillissantes.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

L'accès à l'aéroport dépend des bus Hoppa payants ou des taxis ; plusieurs clients signalent des navettes peu fiables ou peu fréquentes. Le spa et la piscine sont souvent fermés ou ont des horaires limités, les services du salon exécutif varient et la salle de sport est bien équipée dans au moins un avis.

Avis de voyageur à ce sujet

8

Julianne

12 août 2025

·

A séjourné 1 nuit

It would be good if they offered a free airport shuttle.

8

Rachael

17 juin 2025

·

A séjourné 1 nuit

Pool was advertised but not available. Maybe take it off the advertising if it’s never open. Staff were nice. Airport transfer was great.

8

Ian

14 juin 2025

·

A séjourné 1 nuit

Great properly. Executive room very nice. Loved the executive lounge. Coffee machine available all day in lounge. 5-7pm includes bar and snacks really good. Breakfast in lounge was just pastries. Would be great to see some warm breakfast options as served in the lounge at the Hilton Gatwick.

10

Veronica

8 nov. 2024

·

A séjourné 1 nuit

They open the spa/pool too late and close it too soon.

4

Sean

23 sept. 2023

·

A séjourné 1 nuit

Shuttle to and from terminal is not reliable and did show up to take us to the hotel. £25 to take a taxi. Front desk apologized and said the service is not reliable. Took a cab back in the morning for another £30. Unacceptable for an airport hotel that advertises and emails shuttle instructions

10

tania

13 déc. 2022

·

A séjourné 1 nuit

Good location near terminal hoops bus to airport but £6 charge

8

Lawrence T

15 avr. 2024

·

A séjourné 1 nuit

I recommend that this hotel provide its own shuttle from the airport because it's too hard to get there. We received a long confusing note from the hotel telling us how to get there but none were satisfactory. It's deceiving to tell potential customers that this Hilton hotel is at Terminal 5. It is not in the airport.

2

Alexander

20 juin 2025

·

A séjourné 1 nuit

We ONLY booked this place for the spa. It is the main thing they advertise, with plenty of pictures of the pool. We planned our travel to have the whole afternoon there so we could relax between flights, but once we arrived we learned that the spa was closed. The pool was closed. It was all closed. They didn’t give a reason. They didn’t say when it would be open again. They made no suggestions for compensation. They didn’t pre-warn us so that we could have booked somewhere else. Having looked online it seems it has been closed for months, yet they are still advertising it as an available amenity. False advertising.

6

Karen

31 janv. 2024

·

A séjourné 1 nuit

Bus from T5 to hotel is not a free shuttle which is a rip off really ! £6.80 !! Travel alot and never had to pay for a hotel shuttle ! Room ok … room service BLT was awful ! Soggy toast - bacon was rock hard ! Don’t think I would stay again if needing a hotel at the airport - there are others !

10

Cathy

9 oct. 2023

·

A séjourné 1 nuit

Clean, quite, great amenities including well supplied gym which I could go workout in at 10pm and friendly/helpful staff.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

La propreté est souvent saluée, de nombreuses chambres étant décrites comme propres et bien rangées. Cependant, plusieurs critiques font état d'odeurs de moisi, de cheveux dans les salles de bains, de finitions tachées ou usées et d'un ménage occasionnel médiocre.

Avis de voyageur à ce sujet

8

DOUGLAS

22 oct. 2024

·

A séjourné 1 nuit

Found a previous Guest's carryout meals inside the fridge, other than that it was fine.

6

Jamie

9 juin 2024

·

A séjourné 1 nuit

Property was very old and outdated. Many things around hotel were broken, including elevator interior panel and door key panels. Room was filthy, and walls were dirty and damaged. Strange creepy speaker in the bathroom. They had a wedding at the hotel and the fire alarms went off twice after midnight due to smoking at hotel. When a guest in the morning questioned that, the staff were very dismissive and rude about it.

10

Angelo

8 juin 2025

·

A séjourné 1 nuit

We had an accessible room which was very spacious, comfortable and clean. Good quality furniture. Good breakfast. We will certainly return

4

Gary

21 mars 2025

·

A séjourné 1 nuit

Room was dirty and tired , damaged furniture, shower full of hair, stains, paper peeling off the walls

8

Mahesh

7 avr. 2025

·

A séjourné 1 nuit

Stayed at Hilton hotel T5 Heathrow. Very clean and friendly staff. You had planes flying over the hotel, but the place was sound proff. Got a good night sleep. Recommended.

10

Laura

31 déc. 2024

·

A séjourné 1 nuit

Terrific hotel, plentiful bathroom products if needed and my bed was extremely comfortable and the room was white glove clean!! I was randomly selected as "the guest of the day" which provided me to an Executive Room, access to the Executive Lounge and a free breakfast! Such a great surprise!! The light snack of fruit, chocolate, cookies and smoothie after a late night arrival was greatly appreciated! Special mention must be made of the night receptionst, Geetanjali Sharma, who is a great asset to this hotel and the epitome of graciousness and professionalism!! I wouldn't hesitate to recommend staying here!

2

Irfan

16 avr. 2024

·

A séjourné 1 nuit

Was given a Accessibility room, told this was what Experian had booked. Bathroom was not clean water stains all.over the floor and power outlets did not work. Went down to.the business center tbat is suppsoe to be 24/7 and the lights were off. Worst Hilton experience to date.

10

David

8 oct. 2023

·

A séjourné 1 nuit

Very nice hotel, perfect for my overnight stay at Heathrow

8

Joseph

4 sept. 2024

·

A séjourné 1 nuit

Difficult to find and nowhere near Terminal 5 as it has stated in its name. Doors were locked and staff very unfriendly. Room was musty and not very clean.

10

John

19 août 2023

·

A séjourné 1 nuit

Hotel very clean, rooms clean & beds very comfortable, staff very attentive & welcoming

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont généralement spacieuses, calmes et bien insonorisées, avec de grandes salles de bains. Le confort et l'entretien varient : beaucoup notent un décor démodé, des matelas durs ou affaissés, des bouchons de baignoire défectueux, des fuites de douche et des bruits ou un dysfonctionnement occasionnel de la climatisation/de la télévision.

Avis de voyageur à ce sujet

6

Dawn

31 juil. 2025

·

A séjourné 1 nuit

Bed was ok but room far tooo hot even with air on on lowest setting - sleep quality poor as a result

8

Sydnee

10 juil. 2025

·

A séjourné 1 nuit

My stay was very nice, and check in was smooth. The large bed was comfortable and I enjoyed having a quiet space to relax in between flights. The only draw back from this stay were a few amenities malfunctioning in my room. The tv, which should display dinning options and help me order room service wasn’t working. My bathtubs’ drain would lift up again after being let down to draw a bath resulting in the bath water not draining. Other than these random problems, the stay was very enjoyable.

4

Danielle

17 sept. 2023

·

A séjourné 1 nuit

It's only when I got into bed that I realised how sagging the mattress was. It offered no support whatsoever in the middle and was non existent on the edges. It was like sleeping directly on the wooden frame. After a few sleepless hours I got up, extremely early, in order to put an end to the torture. Also, when I wanted to watch the news on TV, I looked for the remote control everywhere. There was not one in the room. I helped myself of a tissue; there was only one in the dispenser. Do you really want to stay somewhere which pays so little attention to detail and your comfort? I don't. Hilton Heathrow Terminal 5, you won't see me again. There are plenty of other good hotels around in that area for me to use.

6

Tony

11 janv. 2025

·

A séjourné 1 nuit

The property was fine and what you would expect from a Hilton, however the heat was not working in our room and we made several attempts to contact someone to report this and we were never able to get a hold of anyone. The only way it was addressed was the cleaning staff providing additional blankets. Also the seals in the shower were not working properly and the shower leaved all over the floor.

8

Mahesh

7 avr. 2025

·

A séjourné 1 nuit

Stayed at Hilton hotel T5 Heathrow. Very clean and friendly staff. You had planes flying over the hotel, but the place was sound proff. Got a good night sleep. Recommended.

4

Rae

19 sept. 2023

·

A séjourné 1 nuit

The A/C was out and only 1 of 3 elevators worked in this very large hotel. There was no hand soap in the bathroom, only 1 bath towel and no water cups. The light switches were impossible to sort out. On the other hand the food in the restaurant was quite good, both our dinner and the buffet breakfast.

10

Patricia

30 juil. 2025

·

A séjourné 1 nuit

We stay at this hotel for the location more than anything else. The rooms are a great size though especially when traveling with multiple bags.

8

Erin

25 févr. 2025

·

A séjourné 1 nuit

We were told the room type we booked was not available for us upon arrival. Were told they would “upgrade us” but the room we were put in was clearly not an upgrade at all. The room features were very outdated, half the plugs in the room did not work, the tub wouldn’t drain and the AC didn’t work well.

10

George

18 janv. 2024

·

A séjourné 1 nuit

Nice big room. Great shower. Friendly staff.

6

Janie

22 mars 2024

·

A séjourné 1 nuit

Some of the lights in my room did not work properly and it took a long time to get through to the front desk to report it (the phone rang and rang) and once I did, maintenance never did come. So my room was overly dark. The bed was also quite hard.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est fréquemment décrit comme aimable, professionnel et serviable, avec des surclassements occasionnels. Le service peut aussi être peu fiable, notamment un enregistrement lent ou chaotique, des téléphones sans réponse, une aide limitée aux bagages et une mauvaise gestion des problèmes tels que les pannes de courant ou les surréservations.

Avis de voyageur à ce sujet

10

Lynne

17 sept. 2024

·

A séjourné 1 nuit

Absolutely first class stay. Not only where we upgraded we received a complimentary drink and breakfast. Room was spacious comfortable and perfect for our stay. Breakfast was a great selection the staff all of them helpful happy and willing to make our experience pleasurable thank you Hilton group and thank you to all your staff

10

Dylan

25 juin 2025

·

A séjourné 1 nuit

Amazing stay!! The front desk team were so helpful from start to finish. Thank you ladies. The room and hotel were very enjoyable. You have to try the lamb tandoori burger too. So good I ordered it two in one day lol. Thank you all 🙏

8

Janice

4 sept. 2024

·

A séjourné 1 nuit

Reception staff are wonderful. Restaurant staff need retraining, there were many people complaining whilst we were there. The lady on the desk just said sit over there with a casual wave of her hand. We had to ask for a menu, then ask again for someone to take our order, there were only a couple of other diners there at that point… Then had to ask for the bill… Food was mediocre Terrible service from a Hilton!

2

Michael

21 juin 2025

·

A séjourné 2 nuits

We were told on arrival that we did not have a reservation because Expedia had cancelled our booking. I made the reservation through Hotels.com for 3 double rooms with 6 adults in January and had confirmation of the booking so I am not impressed by either Hilton or Hotels.com. If the reservation had been cancelled why was I not notified by either company? Why was I embarrassed for my guests by having to find alternative accommodation for 2 nights during Ascot week? We ourselves were there to attend Ascot. Hotels.com tried to find alternative accommodation for me but because your office is outside the UK you could not process the payment. Your customer care needs work. When on the telephone to your office I got cut off several times and could not get back directly to the operator dealing with me nor could they call me back because of policy. Very dissatisfied.

2

turesh

1 août 2025

·

A séjourné 1 nuit

Hotel room was fine but we had a powercut 10 minutes before checkout and the corridors were pitch black along with the stairs. We spent a couple hours in the room trying to work out what to do as we had to carry a lot of luggage down which was heavy without any lifts. not one staff member offered help or gave us an update. we had to search the hotel in the dark using our phone torches to try and find stairs. The first stairs we found we got to the bottom to find a locked door and fire exit so we had to go back up and search the rest of the hotel until we found stairs leading to the reception. there was no sign to stairs and we just wandered around until we found it. Once getting to the reception not one person asked how we were or offered any help. When complaining through expedia to get compensation for this they lied to them and said the power cut was at 1pm after checkout when it was before 12pm and offered us nothing. Absolutely horrible experience from such a high regarded and prestigious hotel brand.

10

John

29 juin 2025

·

A séjourné 1 nuit

Front office was very professional polite and friendly

10

Laura

31 déc. 2024

·

A séjourné 1 nuit

Terrific hotel, plentiful bathroom products if needed and my bed was extremely comfortable and the room was white glove clean!! I was randomly selected as "the guest of the day" which provided me to an Executive Room, access to the Executive Lounge and a free breakfast! Such a great surprise!! The light snack of fruit, chocolate, cookies and smoothie after a late night arrival was greatly appreciated! Special mention must be made of the night receptionst, Geetanjali Sharma, who is a great asset to this hotel and the epitome of graciousness and professionalism!! I wouldn't hesitate to recommend staying here!

2

Tim

30 sept. 2024

·

A séjourné 1 nuit

I was leaving the hotel before breakfast and the receptionist said they’d make me up a takeaway breakfast. When I went to checkout they had no knowledge of what was agreed and said it’s basically tough. A rude woman called Wilma said breakfast doesn’t start till 6 or 6:30 so they don’t have to provide anything. I’ll never stay again.

10

Lorraine

24 mars 2025

·

A séjourné 1 nuit

The staff was so helpful and kind. We really appreciate their team.

2

Mejrem

12 janv. 2025

·

A séjourné 3 nuits

While I appreciated the cleanliness, the lack of staff at the front desk was one of the many complaints I have. 1-2 staff at the desk with an almost full hotel. Staff were very rude and cold. Found a hair in my food TWICE once at breakfast and once at dinner. Extremely inconvenient the way they don't have a vending machine for simple drinks such as soda cans. I had to pay for water which is a joke, £10 per bottle may I add. Really really horrible experience honestly. Honestly I would appreciate compensation thats how bad of an experience I had.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Proche d'Heathrow et pratique pour les vols tôt le matin, avec une bonne insonorisation malgré la trajectoire de vol. Il ne se trouve pas à l'intérieur du Terminal 5 ; pour rejoindre l'hôtel, il faut généralement prendre un bus ou un taxi payant, et le quartier est industriel avec peu de commodités à proximité.

Avis de voyageur à ce sujet

6

Nancy

1 juil. 2024

·

A séjourné 1 nuit

It is frustrating that I received this because we had a very early international flight, and thought we would be staying at a hotel that was really at the airport....The name Hilton Heathrow Terminal 5. It is more than a mile away. It was a pain in the neck getting to our actual terminal in the morning. The hotel is lovely, staff nice, all that but the location is obscure and inconvenient.

10

Ann

8 mai 2024

·

A séjourné 1 nuit

The proximity to Heathrow is a bonus

10

ROSALIND

7 sept. 2024

·

A séjourné 1 nuit

A useful close overnight place before an early flight at Terminal 5. One important fact. Don’t pay for your parking in the car park but pay at reception when you check in, it’s half the price. Very helpful reception. Good early opening Starbucks in the lobby. Basic but handy. Room clean & bed ok. And incredible soundproofed windows. No plane noise at all!!

8

Nicholas

8 sept. 2024

·

A séjourné 1 nuit

It's convenient for Heathrow and usefully outside the ULEZ area

8

Sally

7 mars 2025

·

A séjourné 1 nuit

Property is nice, BUT, getting to and from property is expensive. Taxi 30 GBP each way, public transport (703)1.50 GBP each way 1km walk. Terminal bus 12gpb each way. For the casual traveller don’t do it. Stay at terminal 2 hotels.

10

Craig

10 juin 2025

·

A séjourné 1 nuit

Convenient to the airport but not much else in the area. Staff and rooms were great!

10

Arthur

20 juil. 2025

·

A séjourné 2 nuits

Nice hotel. Easy in and out of Heathrow.

6

Alex

17 juil. 2025

·

A séjourné 1 nuit

Location being over a mile away from Heathrow Termial 5 without proper transportation is misleading calling Hilton Heathrow Terminal 5. We thought it was a walk from the terminal simliar to the Sofitel hotel. Also the showers are lousy and leak all over the bathroom with malfunctioning rubber water repellent between the shower doors. The hotel is barely a 3 star if not lower. Dinner was one of the worst on timing and food quality

10

Patricia

4 oct. 2023

·

A séjourné 1 nuit

The hotel was great. It is in the flight path for the airport. We couldn't hear the aircraft when in our room, but it was a bit unnerving to have planes go directly overhead when outside

8

Ashley

17 août 2025

·

A séjourné 1 nuit

Good breakfast and very comfortable as well as convenient to the airport.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner est souvent salué et certains repas sont très bons, bien que les prix puissent être élevés. De nombreuses critiques mentionnent un service lent ou incohérent, des options de restauration tardive limitées, des frais de service automatiques et des problèmes occasionnels de qualité ou de gestion des allergies.

Avis de voyageur à ce sujet

10

Geraldine

28 août 2025

·

A séjourné 1 nuit

Good welcome at reception Comfortable room with good bathroom facilities and shower accessories Excellent choice of dinner menu and super breakfast.

8

Jas

8 juil. 2024

·

A séjourné 1 nuit

Buffet not enough food

10

Jacqueline

14 juin 2025

·

A séjourné 1 nuit

Restaurant was excellent. All the staff were very professional and helpful. We would definitely stay again.

2

Fleur

8 janv. 2025

·

A séjourné 6 nuits

Breakfast very bad! Tasteless Customer service line from room not reachable.

10

Elizabeth

24 janv. 2025

·

A séjourné 1 nuit

Very nice rooms and areas for guests. Very large choice of delicious options for breakfast. Handy for the airport with frequent service on the Hoppa bus from the front door.

2

Adam

20 août 2024

·

A séjourné 1 nuit

It was horrible. Our daughter suffers with a milk allergy, we asked the restaurant to provide an allergen menu to cater for her which they did not have. They said they can just ask the chef which was not good enough, and totally illegal. If your children or yourself have an allergy, don’t eat or stay, will never be staying again.

6

Amy

15 févr. 2025

·

A séjourné 1 nuit

Nice staff at reception and booked so we could use the hydro pool after an 11 hour overnight flight. After staying in a doubletree in the US in an extremely comfy bed we were disappointed in how rock hard the mattress was at this Hilton, we had a better sleep and were comfier at the Premier Inn at less than half the cost. We had to eat at the hotel at dinner time, food was nice but very expensive but I can understand that at an airport hotel, we were disappointed that a service charge had been added to our bill before we had even eaten and been served and after going up to the bar to order, therefore not even being serviced yet. Rooms are nice and spacious and modern but the walls are paper thin, not great for people getting up and about at all hours to catch their flight. We used rewards to pay for this trip so we are not out of pocket but I would have been disappointed if I had paid full price.

2

Ian

25 sept. 2024

·

A séjourné 1 nuit

Your restaurant maid everyone on Tuesday night wait 45 minutes from order to course delivery....there just were not enough staff in the kitchen and the price was outrageous for what was, when it eventually came, very indifferent cooking. Sadly I think you alrewdy know that and consider guests at this Hotel as suckers to be fleeced.

10

Rita

15 sept. 2024

·

A séjourné 1 nuit

Great place to stay by airport. Restaurant food very good.

6

M

25 janv. 2023

·

A séjourné 1 nuit

The rooms are pretty basic, the beds are horrible, one movement from one person on the bed disrupts the other, the duvet is the noisiest ever. Neither of these lead to a good nights sleep, which is the entire point of a hotel. Only one of the bars was open and only the hotel restaurant and not the award winning, celebrity chef's Indian restaurant. Additionally, I parked here for 6 nights whilst on holiday and returned to find rats had got into my car and started to eat the dashboard and rear seat belt buckle!!

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	105 $US
février	132 $US
mars	114 $US
avril	116 $US
mai	125 $US
juin	159 $US
juillet	157 $US
août	121 $US
septembre	170 $US
octobre	138 $US
novembre	112 $US
décembre	119 $US

di	lu	ma	me	je	ve	sa
1 $115	2 $151	3 $132	4 $151	5 $147	6 $116	7 $111
8 $111	9 $134	10 $136	11 $144	12 $135	13 $111	14 $114
15 $112	16 $135	17 $151	18 $146	19 $131	20 $113	21 $131
22 $112	23 $135	24 $146	25 $146	26 $151	27 $114	28 $234
29 $114	30 $136

Hilton London Heathrow Airport Terminal 5 Hotel Conference Centre

Prix pour Hilton London Heathrow Airport Terminal 5 Hotel Conference Centre

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Exécutive, 1 grand lit, accessible aux personnes à mobilité réduite, baignoire

Suite Deluxe, 1 lit double

Suite, 1 très grand lit

Chambre Familiale, plusieurs lits

Chambre Exécutive, 1 très grand lit

Chambre, 1 grand lit, accessible aux personnes à mobilité réduite, baignoire

Chambre Familiale, 1 très grand lit et 1 canapé-lit, baignoire

Chambre Exécutive, 2 lits une place, baignoire

Chambre, 2 lits une place, baignoire

Chambre, 1 très grand lit, baignoire

Avis des voyageurs sur Hilton London Heathrow Airport Terminal 5 Hotel Conference Centre

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Vous envisagez cet hôtel pour votre voyage à Colnbrook ?

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $199	21 $338	22 $287	23 $151	24 $177
25 $121	26 $126	27 $151	28 $145	29 $120	30 $116	31 $115