Grand Paragon Hotel Johor Bahru

Firstly, the hot tub was not usable as the stopper was faulty, making it impossible to fill the tub. Secondly, room service closed before 10:00 PM, and we were charged simply for having a bucket of ice delivered, which was unexpected and unreasonable. Lastly, the check-out experience was unpleasant. The staff (a lady at the counter) was rude and reprimanded us for being 15 minutes late past the 1:00 PM check-out time, warning that we would be charged a half-day rate if it happened again. Feedback noted on our end as well, this will be our first and last stay at this hotel.

The hotel is within walking distance to KSL Mall and some of the eateries we visited. Hotel staff are also very friendly. The room upgrades also came as a pleasant surprise for us even though it's only a 1 night stay booking.

Personally I think it still well maintain considering it has been operated for many years, the furniture and room condition are aging, hopefully the management could replace them accordingly. Nevertheless, it still a value for money consider the room space.

Great hotel

Still the best hotel around JB that value for money.