Name: Grand Hotel Downtown - Frankfurt Central Station - Boutique Design Hotel
Address: Taunusstr. 48-50, Frankfurt, Hessen, Germany, Frankfurt, Hessen, DE
Price range: $45–$279 per night
Rating: 7.7

What guests think

At Grand Hotel Downtown, reviews highlight a central, station-adjacent location overshadowed by the red-light district’s safety concerns, heavy street noise, and rough surroundings, alongside mixed room and facility upkeep and generally polite yet inconsistent service.

Rooms are often small and affected by noise or weak air conditioning, with noticeable wear in corridors and occasional maintenance problems like faulty lights, damaged flooring, or out-of-service elevators. Cleanliness feedback ranges from very clean rooms to serious issues, including odors, mold, and some reports of pests. Breakfast frequently earns praise, though a few guests noted quality or billing concerns. Expect a budget-minded, central stay with trade-offs in comfort and surroundings.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Air conditioning and elevator reliability are recurring issues, and several reviews note worn or damaged corridors. Parking was sometimes unavailable or off site versus expectations.

Related guest reviews

4

david

Apr 24, 2025

·

Stayed 1 night

arrived late after 3 hour train delay & pouring with rain & shocked at surroundings. at first I thought hotel closed & boarded up with unsavoury characters sheltering in alcoves but eventually found front door. check in strange as I normally provide a preprinted label but receptionist insisted I complete the form in handwriting (explaining “you’ve probably noticed it’s a difficult area & I need your handwriting “!). he explained “lift out of action as you’ve been notified” - which I hadn’t- so at age 81 I had to drag suitcases to THIRD floor . I noticed floors on first and second floors in poor repair. this is more like a young people’s hostel than a hotel. However breakfast was of exceptional quality- don’t recommend

2

Mehmet Secil

Dec 11, 2022

·

Only positive aspect was the cleanliness of the room. Otherwise it was a horrible experience. World’s most unprofessional staff and they were highly rude especially the guy in the breakfast room, who treated us like prisoners! Two huge scams: 1. we booked the hotel with breakfast included and they still made us pay for breakfast. 2. Picked this hotel because they had own parking but it tuns out they don’t and they direct us to an ordinary public parking where we had to carry our luggages to/from

2

Aly

Jun 18, 2025

·

Stayed 7 nights

Horrible area full of people doing drugs and partying all night long the air conditioning did not work it was the worst experience of my entire life

2

Laura

Jul 23, 2023

·

Stayed 2 nights

This hotel is in the worst area of Frankfurt, not safe to go out at night at all. The hotel itself is clean and the staff are fine, but the air con did not work well and with the window open the noise outside was so loud that you can not sleep, checked out a day early.

2

Babrak

Jun 18, 2023

·

Stayed 2 nights

A very bad hotel, no ice at all , I booked online but when I went there, they said they don’t have air conditioning, I couldn’t sleep and stayed at the room, very sad really, they just need your money and dishonest, please don’t go to this hotel

6

James

May 23, 2025

·

Stayed 2 nights

Air conditioner was broken the building during our 2 day stay. Drug users and homeless were prevalent in the streets next to the hotel.

6

Resi

Apr 25, 2022

·

Stayed 3 nights

Goede ligging t.o.v. station, 3 min. lopen. Wel unheimlische omgeving, veel lawaai op straat. Twee straten verder en je bent in het ‘betere gedeelte’. Alles is vanaf hier te lopen, geen gebruik hoeven maken van OV maar als je dat wel wilt, genoeg metrostations in de buurt. Zeer warme kamer, airco werkt niet en met de ramen open doe je geen oog dicht. En de kamer was kleiner dan ingeschat vanaf de website. Goed basic ontbijt, vriendelijke medewerker. Prijs/kwaliteit klopt. Uitchecken hoeft pas om 12.00 uur. Al met al een prima verblijf gehad voor 3 nachten …

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2

Melekie

Mar 11, 2023

·

Stayed 1 night

Meer Aufzug ist kaputt und wir mussten alleine unsere Koffer hoch tragen .

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4

Grant

Jul 8, 2024

·

Stayed 1 night

Building was old and in disrepair, room was small and sparse with no AC. Area feels unsafe with lots of drug use and people loitering on the street.

6

Alan

Oct 18, 2024

·

Stayed 2 nights

These hotel itself is very nice and so are the staff. The problem is the location or rather the people who hang around the streets in this location. I am a solo traveler so I wasn't too concerned but it may be concerning to others. The AC did not work, probably because the hotel had isolated it due to the cool temperature outside but the street noise was too great to leave a window open.

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Cleanliness

Cleanliness is inconsistent: some rooms are clean, but many report odors, mold, unclean bathrooms, and poor upkeep, with some mentions of pests (bedbugs, roaches).

Related guest reviews

2

Tim

Nov 23, 2025

·

Stayed 7 nights

Hotel location is right in the trashiest place in Frankfurt. Room was smelling bad. Street noises from outside. Floor was broken in the hallway. Hairs in the shower.

2

Adrian

Sep 26, 2023

·

Stayed 1 night

- Milch am Frühstücksbuffet war sauer - Zimmer war schmutzig und hat gestunken, als ich angekommen bin - Handtücher & Badteppich hatten Löcher - Duschkabine liess sich von innen nicht öffnen, da der Türgriff abgebrochen war - Kühlschrank, der in unregelmässigen Abständen nachts grell geleuchtet hat (die Lampe hatten sie versucht, mit Klebeband abzudunkeln - das Problem war also bekannt, aber vom Hotel akzeptiert) Das Schlimmste war sicherlich die saure Milch beim Frühstück; da wollten sie offensichtlich Geld sparen und haben die selbe Milch tagelang ungekühlt aufgetischt. Aber ganz ehrlich: Alles andere war auch absolut schrecklich. Wie um alles in der Welt haben die 4 Sterne bekommen?

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2

kohei

Feb 9, 2026

·

Stayed 1 night

建物がぼろぼろ、部屋は狭い、汚い。

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6

Sevak

Sep 15, 2023

·

Stayed 3 nights

In shower stink , it should bleach clean up!! And towel stink too !!

6

Majandra

Jul 6, 2023

·

Stayed 1 night

Wir hatten ein Zimmer zum Innenhof, sodass es lautstärkemäßig angenehm war. Das Personal war sehr freundlich und das Foyer einladend. Leider war unser Zimmer, trotz Check in nach 15:00, nicht fertig und wir mussten 45 min auf das Zimmer warten. Nach Betreten des Zimmers ist aufgefallen, dass das Badezimmer nicht geputzt wurde. Im Waschbecken waren Haare, sowie die Klobrille fleckig. Die Wände neben der Tür waren zudem stark dreckig und die Fußleisten beschädigt. Das Bett war soweit gut.

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2

Osvaldo

Oct 17, 2025

·

Stayed 1 night

We checked in which was very quick. Got to the room and we found a hole in the wall, dead bug on the floor, holes in the floor and cigarette burns on the bathroom vanity.

2

Naiele

Oct 23, 2025

·

Stayed 1 night

BED BUGS!!!! Disgusting filth ridden MOTEL… they really catfish you would be pictures. There are holes punched in the wall, floor boards coming up, and worst of all, bedbugs! And when I left the Front Desk staff know about this on checkout, they said “well the person before you in that room didn’t complain“. Will probably because the person before me didn’t have sensitive skin and didn’t react as quickly. But I’m pretty sure they got it as well. I have multiple bites on my arms and now instead of resting when I get home, I will have to be sanitizing everything. No accountability whatsoever. Do not stay in this hotel unless you’re absolutely desperate and don’t mind getting bedbugs!!

8

SANTHOSH KUMAR

Oct 3, 2025

·

Stayed 1 night

Good clean room...

4

Lukas

Jun 23, 2023

·

Stayed 1 night

Dusche hatte Schimmelflecken, Haare in der Duschtasse, Kabinentüren haben nicht vollständig geschlossen. Gegend ist nächtens mit Vorsicht zu genießen. Preis - Leistungsverhältnis passt überhaupt nicht.

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4

Daniela

May 30, 2023

·

Stayed 2 nights

Die Zimmer sind eigentlich ok, aber sehen schon ziemlich abgenutzt aus. Meine Zimmertür konnte ich nur mit Gewalt schließen. Ausserdem war das Zimmer nicht sauber - ich fand von dem vorherigen Gast noch einige Dinge im Zimmer. Das Bad ist sehr klein und die Dusche eklig. Das Personal beim Frühstück war eher unfreundlich. Die Umgebung war das allerschlimmste! ich würde nie wieder in dieses Hotel gehen.

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Rooms

Rooms tend to be small with basic decor; street noise and weak soundproofing are common. Comfort varies, with reports of short beds and unreliable AC; Wi Fi was mostly fine but had occasional issues.

Related guest reviews

10

William

Nov 22, 2023

·

Stayed 1 night

Proche de la station de train. Parfait pour une nuit. La rue est par contre très bruyante

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8

Adrian

Jan 29, 2026

·

Stayed 3 nights

The room was good and clean. Soundproofing could be better but overall a good hotel. Very close to the houptbahnhof and about 10 minutes walk to the main shops.

2

Chris

Jun 28, 2025

·

Stayed 3 nights

STAY AWAY! This property is truly awful. It's located directly within the red light district. Drug users everywhere, including directly outside the front door every night, a very unsafe area. The bedroom I had didn't even have a full length bed, if you get a room on any floor with the number ending in *14 you will end up with your knees bent all night if you're over 5 foot 9 as the bed isn't long enough. I travel a lot, and I'm genuinely not a picky person, I very rarely leave reviews… but this place is truly awful.

6

Nawaf

Mar 5, 2025

·

Stayed 1 night

Wifi wasn’t working in my room for the first night

6

Barry

Apr 3, 2024

·

Stayed 1 night

Rooms are small. The hotel is in a terrible neighborhood.

8

Aleks

Apr 24, 2025

·

Stayed 1 night

Hotel is normal. Single room is extremely small, especially bed. If you are tall person, do not book this option. Area around is not very nice. Be aware and be safe at night.

6

Dirk

May 12, 2023

·

Stayed 1 night

Für den Preis ein großes und schönes Zimmer. Aber zur Straße hin mit Spielbank und Eros-Center gegenüber, so daß die ganze Nacht Lärm ist.

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6

Kyo Jeong

Oct 12, 2024

·

Stayed 2 nights

It was good location yet it’s very loud outside

4

Angel

May 13, 2025

·

Stayed 2 nights

The room and the hotel were fine, No Ac and the people on the streets are making noise and doing stuff till 7am

10

Robin Moises

Jul 9, 2024

·

Stayed 2 nights

The hotel had everything, such as an elevator, lots of amenities, and close to the main rail station. Just be aware that the rooms are small, but that was not an issue for me. Who goes on vacation and spends all day in their hotel room ?

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Service

Staff are frequently described as friendly and helpful, but professionalism and security feel inconsistent. Some reports cite poor issue handling, lax ID checks, and an unauthorized room entry.

Related guest reviews

10

David

Jul 7, 2025

·

Stayed 2 nights

The hotel itself was great. Very near to the station which was what we were after, the room was clean and tidy, though some of the flooring was quite damaged on the 5th floor where we stayed. We loved the decor of the hotel which was very well done. The only downside was that the hotel is surrounded by strip clubs and walking back to the hotel in the evening did not always feel totally safe. This is not the hotel’s fault but worth thinking about if you are travelling alone. Staff were courteous and we were checked in quickly. They also held our bags before check into we could explore which was great. Overall, a good experience - it’s shame about the neighbourhood!

8

Matthias

Apr 11, 2025

·

Stayed 2 nights

Of course you can't expect a high classl 4 star hotel, but absolutely worth it for the price. Our room was clean and the bed was comfortable. Furnishing and equipment was ok with nice ambient lighting. Only the refrigerator was not working. Stuff was friendly and it's super close to central station. Great for a short stay.

10

Carolina

May 17, 2025

·

Stayed 5 nights

Wonderful check & check out experience with welcoming Silvio at reception, very helpful with tips for Frankfurt travel and sights. The lovely couple running the breakfast buffet were outstanding and always had the most beautiful breakfast set up for the hotel, we looked forward to it every morning. Thank you all for making our stay a positive experience.

4

Cengiz

Jun 25, 2023

·

Stayed 1 night

Personal unfreundlich, schmutzig, laut, vor der Tür muss man Angst haben abgestochen zu werden.

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4

john

Dec 6, 2022

·

Stayed 2 nights

This hotel has a no change no refund policy so as long as nothing comes up and your plans don’t change you’re OK but Aer Lingus flight from LA was so delayed. I missed the connection to Frankfurt and my two night reservation at the grand hotel was canceled because I didn’t inform them that I would be late by one day, I’m not sure how I was supposed to call them while I was on a flight coming from LA? The man at the desk laughed at me and said the hotel is booked. Sorry we gave your room to someone else. Instead of booking a reservation for three nights, maybe it’s better to make three separate reservations for the three nights in a row?

4

Jordan

Dec 16, 2024

·

Stayed 2 nights

The surrounding area is the red light district of Frankfurt. Leaving the hotel I witnessed a drug deal and got screamed at or approached by beggars every time. I've never felt more unsafe in a city. The hotel itself is okay. The staff are nice enough but there's a serious lack of security at the front desk. For example, our key stopped working so we asked for them to reboot it and they didn't check ID or anything and when our bags were behind the desk and we came to get them they basically just said 'take whatever bags you want' with no way to check who's bag belongs to who. The rooms have the bare minimum amenities and the shower was a bit gross.

2

Chantele

Jun 30, 2025

·

Stayed 1 night

When we checked into the property, everywhere around us was people strung out and using drugs. They were shooting up with needles in front of the building. There was trash everywhere. When we got to the room there was water damage from the ceiling in the bathroom. The floors were wet and it smelled of urine. The toiletries were empty in the bathroom as well. The air conditioning did not work in the room, and you couldnt open the window to let in fresh air because of the stench and noise from outside. While i was changing, a man entered my room with a key while i was nude. I yelled at him and he slowly shut the door while watching me. Very unsafe and filthy hotel. The pictures advertised does not show what you get.

10

Patrea

May 17, 2025

·

Stayed 1 night

Everything was great! I even got upgraded! The front desk staff we’re very friendly!

2

Rizwanullah

Feb 24, 2025

·

Stayed 1 night

First of all when we arrived there was a fire alarm on and emergency fire brigade team was there and everyone leaving the building. Then after sometime we came back and ask for the room early check in around 12:30 which we requested through Hotel.com team but the refused as and ask us for wait. Then we ask tea bags for room but their attitude was too bad and not respect water was too could in the bathroom when asked no response I am very disappointed and embarrassed front of my guests. Which I am not happy

10

Wolfgang

Aug 11, 2022

·

Stayed 1 night

Alles bestens, gerne wieder, sehr freundlicher und hilfsbereiter Empfang

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Location

Very close to Frankfurt Hauptbahnhof, but directly in the red light district with heavy street noise, visible drug activity, and widespread safety concerns, especially at night.

Related guest reviews

2

Kimberly

Jul 7, 2023

·

Stayed 2 nights

This hotel is in the middle of the red light district. The area surrounding this hotel is extremely unsafe, and the noises throughout the night were terrifying. We had a reservation for two nights and left after the first. Even in the morning when we tried to leave, the scene outside was very concerning.Do not stay here.

8

Adrian

Jan 29, 2026

·

Stayed 3 nights

The room was good and clean. Soundproofing could be better but overall a good hotel. Very close to the houptbahnhof and about 10 minutes walk to the main shops.

10

Robert

Dec 30, 2023

·

Stayed 1 night

Lovely hotel just a short walk from the train station

2

Albert

Jun 19, 2024

·

Stayed 1 night

It's in the middle of the redlight district

2

albert

Jun 19, 2024

·

Stayed 3 nights

the place is in the middle of the red light district, crack heads everywhere. totaly unsafe.

2

Chris

Jun 28, 2025

·

Stayed 3 nights

STAY AWAY! This property is truly awful. It's located directly within the red light district. Drug users everywhere, including directly outside the front door every night, a very unsafe area. The bedroom I had didn't even have a full length bed, if you get a room on any floor with the number ending in *14 you will end up with your knees bent all night if you're over 5 foot 9 as the bed isn't long enough. I travel a lot, and I'm genuinely not a picky person, I very rarely leave reviews… but this place is truly awful.

10

Thomas

May 14, 2025

·

Stayed 2 nights

The property is walking distance (one block) from the Frankfurter Hauptbahnhof and its connections to the U- and S-Bahn systems, so requiring a car to get around town is not essential. The flooring in front of the elevator on the floor where my room was located is in disrepair; otherwise accommodations were good.

2

Laura

Jul 23, 2023

·

Stayed 2 nights

This hotel is in the worst area of Frankfurt, not safe to go out at night at all. The hotel itself is clean and the staff are fine, but the air con did not work well and with the window open the noise outside was so loud that you can not sleep, checked out a day early.

8

Adolfo

Jun 24, 2023

·

Stayed 1 night

Very convenient hotel near the Frankfurt Hbf.

8

Millie

Dec 13, 2024

·

Stayed 2 nights

Property itself was good. Location is terrible, surrounded by adult buildings, a lot of homeless people and drug addicts

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Dining

Breakfast is generally well liked and considered good value, though some guests noted subpar items or billing confusion.

Related guest reviews

8

Fahim

Nov 24, 2024

·

Stayed 1 night

The staff were nice. The breakfast was very good. The facilities were not the best, but were clean. The area around the hotel is very much a redlight district.

10

Carolina

May 17, 2025

·

Stayed 5 nights

Wonderful check & check out experience with welcoming Silvio at reception, very helpful with tips for Frankfurt travel and sights. The lovely couple running the breakfast buffet were outstanding and always had the most beautiful breakfast set up for the hotel, we looked forward to it every morning. Thank you all for making our stay a positive experience.

6

Nico

Mar 16, 2025

·

Stayed 1 night

Sehr entäuschend, Zimmer sehr dreckig und Runtergekommen. Bei einen Bett haben die Füsse gefehlt, Abdeckung an Elektrischen Einrichtungen haben gefehlt und und und. Beim Frühstück waren die ganzen Salate und Wurst ausgetrocknet und das schon um 08:30 Im Bad alles voller Schimmel . Dieses Hotel hat keine 4 Sterne verdient.

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2

Adrian

Sep 26, 2023

·

Stayed 1 night

- Milch am Frühstücksbuffet war sauer - Zimmer war schmutzig und hat gestunken, als ich angekommen bin - Handtücher & Badteppich hatten Löcher - Duschkabine liess sich von innen nicht öffnen, da der Türgriff abgebrochen war - Kühlschrank, der in unregelmässigen Abständen nachts grell geleuchtet hat (die Lampe hatten sie versucht, mit Klebeband abzudunkeln - das Problem war also bekannt, aber vom Hotel akzeptiert) Das Schlimmste war sicherlich die saure Milch beim Frühstück; da wollten sie offensichtlich Geld sparen und haben die selbe Milch tagelang ungekühlt aufgetischt. Aber ganz ehrlich: Alles andere war auch absolut schrecklich. Wie um alles in der Welt haben die 4 Sterne bekommen?

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2

Mehmet Secil

Dec 11, 2022

·

Only positive aspect was the cleanliness of the room. Otherwise it was a horrible experience. World’s most unprofessional staff and they were highly rude especially the guy in the breakfast room, who treated us like prisoners! Two huge scams: 1. we booked the hotel with breakfast included and they still made us pay for breakfast. 2. Picked this hotel because they had own parking but it tuns out they don’t and they direct us to an ordinary public parking where we had to carry our luggages to/from

4

Benjamin

Feb 26, 2023

·

Stayed 1 night

Gute Lage (am Bahnhof) daher wenig Ruhe, Zimmer nicht Sauber: Handtuch einfach über die Dusche geworfen, viele Streifen an der Wand, Fernseher ging nicht (war dem Hotel bekannt), Fenster ließ sich nicht Richtig verdunkeln, Frühstück maximal Standard!

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6

carla

Nov 27, 2024

·

Stayed 3 nights

Common areas quite dated. Breakfast ok

8

Halysson

Jan 23, 2026

·

Stayed 3 nights

Clean room and good breakfast.

10

wi

Nov 6, 2024

·

Stayed 2 nights

great Breakfast Buffet, quiet room, blue anti stress lights in room, no complain, clean, all went perfect, hot water to boil and make my tea was available, very generous property.

8

Nikki

Dec 13, 2022

·

Stayed 2 nights

De accommodatie zelf is mooi en leuk ingericht. Het is alleen jammer dat deze zich in een vieze wijk bevindt. Veel zwervers/junks op straat, hoewel we niet zijn lastiggevallen door deze mensen. Bij de receptie zitten aardige mensen, maar ze zijn niet erg behulpzaam uit zichzelf. Veel informatie uit ze moeten trekken, zoals waar de ontbijtzaal bevindt en wat er in de nabije omgeving te doen is. De kamer was prima, niet te groot, maar dat is ook niet per se nodig als je er alleen slaapt en voornamelijk buiten de deur bent. De netheid was over het algemeen ok, alleen de bedrok was erg smerig. De bedden zelf waren gewoon schoon en lagen prima. Het ontbijt was goed geregeld: een buffet met veel keuze uit broodbeleg, diverse broodjes en drinken.

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Month	Average price
January	$55
February	$83
March	$73
April	$59
May	$62
June	$74
July	$55
August	$48
September	$62
October	$134
November	$78
December	$51

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8 $224	9 $279	10 $240	11 $106	12 $74
13 $47	14 $51	15 $47	16 $112	17 $112	18 $77	19 $70
20 $54	21 $75	22 $75	23 $76	24 $76	25 $107	26 $106
27 $46	28 $49	29 $48	30 $54

Su	Mo	Tu	We	Th	Fr	Sa
				1 $54	2 $60	3 $63
4 $51	5 $61	6 $66	7 $221	8 $181	9	10 $190
11 $54	12 $54	13 $51	14 $53	15 $51	16 $62	17 $62
18 $59	19 $53	20 $54	21 $59	22 $50	23 $61	24 $58
25 $45	26 $54	27 $54	28 $50	29 $54	30 $62	31 $58

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About this property

Location

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What guests think

Property Policies

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