Tokyu Stay Shimbashi - Ginza area

ホテル内に自販機が無い

客室は清潔でスタッフの対応も非常に良い。部屋に洗濯乾燥機があり、便利だった

自由にコーヒーを飲んで良いところ 朝食が一階のカフェで食べ物が美味しかったところ 部屋が広い コンセントが3個で便利 良かったです。

Great location only a short walk to Shimbashi station. Room was clean, spacious enough for me and my luggage, and had all the amenities needed for a longer stay in Tokyo (washer/dryer, microwave, hair dryer, water boiler, iron, mini fridge). Would definitely stay at this location again. Staff was very polite and nice. Area has lots of restaurants and convenience stores in walking distance.

アクセスがよく、各部屋にドラム式洗濯機があるのも高ポイントです。

エレベーターにカードキーが必要なのは初めてでした。ちょっと使いづらい感じでしたが、セキュリティ的にはよいのかなと思いました。それ以外は、よかったので、また近くに用事があるときは使いたいと思います。

新橋駅に近く交通機関の利用が便利です。受付カウンターは簡素ですが案内は十分でした。室内は全自動洗濯機、電子レンジを装備。１階に無料のドリップコーヒーサービスがあり、嬉しかった。

部屋に洗濯機があるのは嬉しい！

Great location, room had its own washing machine! Breakfast options were great and delicious! Room was small, but comfy and practical!

Overall this is a great place to stay. The rooms are clean, bed is good and the hotel reception area is nice. They have a laundry machine in the room which is a huge plus. It works great and google translate helps if you run into questions or problems. There was a microwave, clothing press, hot water pot and deep sink in the room as well. It is very close to Shimbashi train station which has many main lines running through it. Easy to get around just about anywhere in Tokyo from here. Another plus is there are lots of restaurants and kobinis within a few minutes walking distance. With that being said, here are some of the things that could have been better. The room felt cramped with luggage. I realize it’s a trade off for having the ability to do laundry. It’s definitely manageable but has its moments. The staff is friendly and very helpful. But when we asked for a second key to our son’s room, they said no and sited security reasons. This seemed a little strange to me. Problem is you need a key to access the floor and we were on separate floors. It was a little inconvenient to have to go downstairs to exchange things or meet. A second key could have resolved this easily. The other thing was the hallways were not air conditioned. Your walk to and from the elevator was like being in a sauna sometimes. This is a great hotel to stay near the heart of Toyko. Ginza and Shibuya are just a short train ride away.

10 minute walk from Shimbashi station through a bustling neighborhood. Lots of izakayas, rampant night life. The room is small, but perfect for a solo traveler looking for no frills hotel room. Bathroom has a slight odor, bathoom ceiling hatch was not locked and could peek your head through it. The hotel allows you to check out 11a, however, if you give them a hotel rating/review at check in, they will allow an additional hour to check out at 12p

Room was clean. Amenities were great. Staffs were very friendly and professional. Exceptional service provided. They helped us hold our luggages before and after check-in/check-out, which was very helpful. Convenient location, about 5-min walk to Shimbashi Station.

Das Badezimmer hatte einen sehr unangenehmen Geruch. Das Personal war super freundlich. Insgesamt ok für zwei Nächte. Wir würden es nicht nocheinmal buchen.

The hotel is a 5 minute walk maximum from Shimbashi station, so easy access to Haneda airport and other areas in Tokyo. It’s around a 10 - 15 minute walk to Ginza from the hotel. The bed and shower were wonderful, found the pillows a bit hard though. Was really helpful having a washer/dryer located in the room. The room itself is just the right size for 2 adults with their luggage, but any more than 2 suitcases would be a tight squeeze. While clean in the room and shower area, you could see signs of wear and tear throughout. There was some wallpaper pealing by the toilet in the room and a lot of dust around the washer/dryer. On the last night after strong winds, a squealing started from outside the room and would not stop. We managed to sleep eventually, but it wasn’t a nice way to end our time at the hotel. For a night or two, we would recommend the hotel but for any longer it would not be a comfortable stay if there is more than 1 person staying in the room.

Room was dusty even though it had been cleaned. When we told the staff and asked them to clean the room because it was dusty and causing issues with our allergies they tried to charge us to clean the room. I think there was a disconnect with not understanding our request. They then moved up the cleaning date by 2 days to clean the room that day instead. The room was better but not great and still continued to have a "bathroom" smell even though it was cleaned. Unless you're planning on going to the bars in the area there is not much to eat locally. This isn't a fault of the hotel though just the surrounding neighborhood. Very close and walkable to the train station which was a plus. The noise outside was quite load but once we were in the room you could hardly hear it and didn't cause any problems sleeping.

Great location however the bed has bugs and the room very wet and smelly

Small room with clean bathroom but quite dusty. Walls and furniture are a bit worn and A/C blowing towards the bed. Nice washing machine et good quality amenities. Good breakfast and very nice staff.

The bathroom had a moldy smell to it if you kept it closed

The room was standard but the window does give the wind their way into the room. Overall, the facilities in the room need to be either given a better wash up and cleansing as I do see stain in the bathtub which can't be wash away and the washing machine has dirt in the rubber. That being said, the staffs were wonderful. They are super friendly and kind. Given my broken Japanese, they were able to provide me with wonderful assistance from refilling the washing detergent to collecting my parcel for me. They will also explain to me the cleaning policy and explain me to clear up my room on the day of cleaning if I am not comfortable for their team to see the item. The location of this hotel is also great, it is just a street away from a lot of izakaya. Food is just everywhere. It is also near 2 major station in which can bring you to literally everywhere in Tokyo. So putting away the facilities, this hotel is worth the stay.

部屋は清潔感あり綺麗でした。 掃除も行き届いてると感じました。 不満なことなく宿泊出来ました。

WiFi did not work after first. Night

Good Location. Small Room

The hotel is a 5 minute walk maximum from Shimbashi station, so easy access to Haneda airport and other areas in Tokyo. It’s around a 10 - 15 minute walk to Ginza from the hotel. The bed and shower were wonderful, found the pillows a bit hard though. Was really helpful having a washer/dryer located in the room. The room itself is just the right size for 2 adults with their luggage, but any more than 2 suitcases would be a tight squeeze. While clean in the room and shower area, you could see signs of wear and tear throughout. There was some wallpaper pealing by the toilet in the room and a lot of dust around the washer/dryer. On the last night after strong winds, a squealing started from outside the room and would not stop. We managed to sleep eventually, but it wasn’t a nice way to end our time at the hotel. For a night or two, we would recommend the hotel but for any longer it would not be a comfortable stay if there is more than 1 person staying in the room.

Decent hotel with helpful and professional staff. Has good traffic connections near by and lively neighborhood. We stayed in the highest floor but could hear the traffic to our room, probably common in Tokyo. The bed and pillows were extra comfortable though so that was nice! All in all good price + Quality combo

Very clean room, small as expected (we took the 15sqm room) but sufficient for our needs. It was a great surprise to come out of the train station from the airport and realize it’s less than 5 mins walk to the hotel! The location is very central, lots of Izakayas and restaurants near by, but because it’s so close to the metro you can get literally anywhere in Tokyo. Overall we had lovely stay and would recommend. I did take down one star, as there is an upper train that goes near by and from our room we could hear it till late at night, which I did not know in advance (and I’m not sure you can hear it from every room) - so just be aware and bring ear plugs if needed. But it definitely didn’t affect our trip that much.

wifiの電波がほとんど届かない。

wifiが弱い。冷蔵庫があまり冷えなかった。 次は微妙かな。

Wifi was horrible, but washing machine in the room was a big plus.

Everything are great , but the room too small !

The hotel was OK. They ask you to pay PER PERSON if you want to check-in early. Which is a little bit ridiculous since our luggages were already in the room (due to Yamato transfer) so, many people were waiting in the small lobby waiting for 3pm. We were all looking at each other like this is ridiculous. The room we had, had a broken window. Mind you we were in the 12th floor and the window could open without a locking mechanism and could open widely. Even I almost fell from the window because I didn’t know it was broken and it opened completely. I wrote immediately to the reception, but asked to come in the morning. I couldn’t sleep that night because I was scared that my son (who could reach the handle easily) would open the window and fall. They do not clean the room, and only provide new towels. We enjoyed the walking distance near a metro. Staff was still friendly.

Staff very courteous. Great location.

Room was clean, check in was easy, the staff spoke enough english and I spoke enough japanese to make any accommodations pretty seamless. Would definitely stay here again.

Room was clean. Amenities were great. Staffs were very friendly and professional. Exceptional service provided. They helped us hold our luggages before and after check-in/check-out, which was very helpful. Convenient location, about 5-min walk to Shimbashi Station.

建物も、フリーの挽きたてのジョージアブランドのコーヒー、など悪くない。でもこのあたりは日本のホテルならどこでもあると思う。けどここの良い点はスタッフの対応。こちらも海外のスタッフらしき方もいたが、不快なことはなく、困った客がフロントに来ても、私がいきます、と積極的に向かい応対し問題を広げないようにする姿勢がとてもよかった。海外なら当たり前かもしれないけど、日本で困った海外客に遭遇するといい気分はしない。でもこのホテルは他のホテルと比べてごく普通の日本人に寄り添ってるかのような対応を海外のスタッフですらやっている感がある。また宿泊したいと思える対応。

Room was dusty even though it had been cleaned. When we told the staff and asked them to clean the room because it was dusty and causing issues with our allergies they tried to charge us to clean the room. I think there was a disconnect with not understanding our request. They then moved up the cleaning date by 2 days to clean the room that day instead. The room was better but not great and still continued to have a "bathroom" smell even though it was cleaned. Unless you're planning on going to the bars in the area there is not much to eat locally. This isn't a fault of the hotel though just the surrounding neighborhood. Very close and walkable to the train station which was a plus. The noise outside was quite load but once we were in the room you could hardly hear it and didn't cause any problems sleeping.

Standard hotel size for Tokyo. The property is about 5-7 minutes walk from Shimbashi station and have easy access to many restaurants! The hotel staff is very friendly and accommodating. The property is clean and serves complimentary coffee each morning at the lobby. Shimbashi station has easy access for trains to many points of interests including Odaiba and Ueno!

Great convenient location. Nice room and great to have a washer/dryer unit in the room. Front desk was very helpful. Was able to easily ship my luggage there as well as ship them out to the airport without any issues. Close to many trains, the Miyazaki clock, Tamiya and a short walk to Ginza as well.

I stayed at this hotel for two nights (October 5–7), & my experience was very mixed. The customer service on my first day was terrible, especially the front desk men working in the afternoon & early evening of 10/5. They were dismissive, unhelpful, and could barely communicate in English. When I asked about storing my luggage for a later date (since I had another reservation for the same week), they made it seem like an inconvenience.When I entered my room, there was an unpleasant smell coming from the toilet. I also realized that the room did not include a washer/dryer as advertised on Hotels.com. When I asked about it, I was told I needed to pay an extra 4,000 yen for both nights to have that feature, something that was never mentioned online. As for the toilet smell, they didn’t offer to clean it or even provide cleaning materials, which was really disappointing. The only positive part of my stay was when I called for help with the air conditioner. The staff member who came to my room was polite, attentive, & genuinely tried to help. On 10/10, when I returned to pick up my stored luggage, the front desk man on duty that evening was completely different, very kind, professional, & accommodating. It made me realize how inconsistent the service at this hotel can be. Unfortunately, the rude & arrogant attitude of the earlier front desk men(especially toward a solo female traveler) left such a bad impression that I decided to cancel my later reservation & stayed somewhere else.

Hotel only offered once a week cleaning for room and yet that weekly cleaning is very superficial and did not clean up properly. Amenities is pathetic and never offer drinking water at all. Service staff is super calculative about check in time and insisted on charging extra for checking in before 3pm even for checking in passed 2pm.

The hotel was OK. They ask you to pay PER PERSON if you want to check-in early. Which is a little bit ridiculous since our luggages were already in the room (due to Yamato transfer) so, many people were waiting in the small lobby waiting for 3pm. We were all looking at each other like this is ridiculous. The room we had, had a broken window. Mind you we were in the 12th floor and the window could open without a locking mechanism and could open widely. Even I almost fell from the window because I didn’t know it was broken and it opened completely. I wrote immediately to the reception, but asked to come in the morning. I couldn’t sleep that night because I was scared that my son (who could reach the handle easily) would open the window and fall. They do not clean the room, and only provide new towels. We enjoyed the walking distance near a metro. Staff was still friendly.

Great location only a short walk to Shimbashi station. Room was clean, spacious enough for me and my luggage, and had all the amenities needed for a longer stay in Tokyo (washer/dryer, microwave, hair dryer, water boiler, iron, mini fridge). Would definitely stay at this location again. Staff was very polite and nice. Area has lots of restaurants and convenience stores in walking distance.

Hotel is a short walk from Shimbashi station. Quiet and comfortable. Walking distance to the popular Ginza area as well. Lots of dining options available. Conveniently located and easy quick access by metro / monorail to HND airport.

Staff very courteous. Great location.

It is really good location, I will back again.

駅が近く、コンビニも近いので良いと思いますよ。駅周辺まで行けばいろいろな面白いお店もあるので夜も楽しめます。

Very clean room, small as expected (we took the 15sqm room) but sufficient for our needs. It was a great surprise to come out of the train station from the airport and realize it’s less than 5 mins walk to the hotel! The location is very central, lots of Izakayas and restaurants near by, but because it’s so close to the metro you can get literally anywhere in Tokyo. Overall we had lovely stay and would recommend. I did take down one star, as there is an upper train that goes near by and from our room we could hear it till late at night, which I did not know in advance (and I’m not sure you can hear it from every room) - so just be aware and bring ear plugs if needed. But it definitely didn’t affect our trip that much.

便利が一番！　夜駅から出てすぐ、上の方に青色の看板ネオンがわかりやすく、ホット！した。

Very convenient place from Shinbashi station. And hotel was well balanced between quality and price in this place.

Room was as described. Location was convenient

Good access to both airports via TOEI subway. Walkable to Ginza. Lots of eating options nearby.

Good hotel for the rate payed. All rooms were very clean and comfortable. Personnel was very good. there was not a lot of variety in the breakfast. I suggest usually to go and have it outside. Will get better quality and variety.

Excellent location, wonderful breakfast, helpful people.

清潔感のあるいいホテルでした。朝食も美味しかったです。

Property and staff was great. Loved the cafe downstairs for breakfast

食べなかったけど、食事代が高そうであった。

The hotel was outstanding. The staff were professional, friendly and helpful. I also purchased the breakfast with the stay that made it easy to start the day.

これはホテルの精ではないかもしれませんが、朝食あり、という説明で予約をしました。実際には朝食ありの設定にしていなかったようですが、朝食ありなしかを選ぶ選択項目が表にはありませんでした。お客様に泊まってもらったので、大変失礼な対応となってしまいました。本人からは言いにくかったですし、ホテル側も入ってないことをチェックイン時に確認してもらえるレベルのホテルではなかった、ということです。残念でした。

Stayed here for 3 nights for a business trip. Location is great, 5 min to Shinbashi station, 10 min to Ginza. The room is tidy and the bed is quite comfortable. The window view is not bad, can see a little night view of Tokyo. My only complain may be the breakfast. Not many choices, the food is so so and not many seats available. But overall I have a great experience here :)

Great location, room had its own washing machine! Breakfast options were great and delicious! Room was small, but comfy and practical!

連泊として使用時間自由な洗濯機あるの便利すぎ。 ただ朝食の内容毎日同じなのはちょっと残念だった。