What are the check-in and check-out times?

Check-in time is at 14:00 and check-out time is at 11:00. Early or late check-in/check-out availability and costs are not specified.

Where is the hotel located?

The hotel is located in Shibuya, Tokyo, near a metro station, just a 5-minute walk from Shibuya Station. It is close to shopping areas and attractions like Shinjuku Gyoen National Garden and Tokyo Disneyland®.

Shibuya Granbell Hotel in Tokyo

Average nightly price at Shibuya Granbell Hotel by month, last 12 months (USD)
Month	Average price
January	US$135
February	US$141
March	US$185
April	US$204
May	US$183
June	US$127
July	US$128
August	US$114
September	US$154
October	US$197
November	US$199
December	US$190

What guests think

At Shibuya Granbell Hotel, travellers praise the excellent location steps from Shibuya Station and generally friendly, helpful staff, while feedback commonly notes compact rooms, an aging feel, and occasional issues with cleanliness, odors, and temperature control.

Many guests also mention strong shower pressure, reliable hot water, and small touches like free lobby coffee and helpful luggage handling. However, several reviews note dim room lighting, a hard-to-spot entrance on a slight hill, limited on-site facilities such as no laundry, and occasional street noise. Overall, expect a simple base with reliable basics and trade-offs in space and polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities are basic, with a small lobby and complimentary coffee; several guests mention the entrance is hard to spot and common areas feel dated. A few note there is no on-site laundry, but luggage storage is available.

Related guest reviews

8

Catherine

13 May 2025

·

Stayed 3 nights

First impressions of the outside of the hotel were not good , very dirty, lots of smokers and full ashtrays . Check in was quick and we had a suite and the room was wonderful. We stayed 3 nights and requested not to have the room made up but had fresh towels everyday . Wish we had the coffee replenished daily too as we had to buy coffee as even the machine in reception wasn’t working . Hotel very close to the station and places to eat which was great and yes I would recommend this hotel once you get past initial first impression

8

Christine

30 Nov 2025

·

Stayed 5 nights

Lots of space in our two twin bed hotel room which was rare in my experience staying in Tokyo. Friendly staff. Great location- about a 5-10 minute walk to everything. The train station is very close. Only downside is they don’t have laundry- found one about a 10 minute walk away.

8

Bruce Anthony

19 Nov 2025

·

Stayed 12 nights

I loved that I was able to go downstairs to make a nice strong coffee with the coffee machine any time that I wanted! Please keep this feature. The coffee beans used on the premises were great too. I loved the ambient lighting in the room, how quickly I could get hot water from the faucet, and the water pressure through the shower nozzle. Maybe make it standard practice for staff to check whether the air conditioner is working before guests check in to their room. It was a bit of an inconvenience having to shift from my first room to another in order to access a working air conditioner. Also, I think the appearance of the grout between tiles in the rooms could be improved. Some of the grout in the bathroom had black patches, which looked like mould, although I'm not sure if it actually was mould.

10

Claudia

22 May 2025

·

Stayed 1 night

Difficult to find the entrance, but once inside the hotel was clean, spaceous, and comfortable with helpful staff. Great location for Shibuya Scramble and all the amazing shops and activities in Shibuya

8

Jocelyn

14 Aug 2025

·

Stayed 2 nights

It was a little hard finding this hotel at first. Our room was a bit small. Staff was friendly. Great location because it was close to the station. If you have to request a late check out like one hour late they charge you an additional fee. No laundry facilities.

10

Denise

6 Nov 2024

·

Stayed 4 nights

Hotel location was very convenient to the Shibuya Train Station, Shibuya Scramble, excellent restaurants and shops. Most of the staff were friendly. We did encounter a couple male staff receptionists at checkout who weren't very friendly and didn't appear to enjoy their job. The hotel had a small lounge area with a table that could seat up to 5 guests. The 2 leather sofa chairs should be replaced as its sunken. There was a self-service complimentary coffee which was nice. The lounge area could use a microwave so guests don't have to bother the front desk staff. An ice machine would also be nice. The hotel should also clean up a second table in the lounge area so guests can use the table instead of it being used to store boxes. Hotel rooms were on the smaller side. The interior lighting was dim and could be brighter. The rooms could also use some updating. Our room was missing the floor molding. The bathroom was half the size of the room. The shower was excellent.

6

Naomi

29 Sept 2025

·

Stayed 2 nights

The hotel is very hard to find with very small signage indicating the hotel name.

8

yoshihiro

23 Dec 2024

·

Stayed 1 night

入り口が回転式の木戸で、さいしょはどこが入り口だと迷いました。ホテルのお隣の中華に数十人並んでいました。ちょっと場所が分かりにくいですが、サクラステージの斜め前です。

Translate

8

Alissa

1 Oct 2025

·

Stayed 1 night

Small, efficient, clean room in Shibuya steps from the Metro. Halls seem dark but perfectly fine and safe. Friendly front desk staff with luggage storage available. Price a little high compared to similar sized rooms in Tokyo but the location may be the reason as it is excellent.

8

Noe

23 Aug 2024

·

Stayed 1 night

Extremely convenient as it's right by Shibuya station. The hotel is on a slight incline so with my heavy luggage it was a tad challenging to get up and open the heavy large door into the hotel. The hotel itself is very modern looking. The room was ok, not large but large enough for Tokyo standard. Bath was good and the toiletries were good. The carpet was a bit stained but that didn't bother me. I would stay again if I were staying in Shibuya.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms clean, but reviews also cite worn carpets, odors or smoke, and occasional bathroom mold or stains. Housekeeping quality appears inconsistent across rooms and corridors.

Related guest reviews

2

Bethan

30 Dec 2025

·

Stayed 1 night

The room stank of cigarettes and was unclean. To the point we cancelled our second night and moved hotel. Would not recommend.

10

Morio

31 Jan 2026

·

Stayed 1 night

Staff was great. The room was clean.

4

Peter

8 Oct 2024

·

Stayed 1 night

The rooms are in rough shape. I had what appeared to be black mold on the ceiling of my room. The building is in major need of renovation.

6

Therese

17 Sept 2025

·

Stayed 1 night

Very stale hotel. Carpets stained and dirty. Paint flaking off walls. No teabags provided. Bed comfortable, otherwise very basic hotel . 2500 yen per hour for late checkout. Doors to other rooms opening and closing all night. Is it a pay by hour hotel??. Thankfully only stayed one night

10

Hop Yee

12 Feb 2026

·

Stayed 5 nights

Overall cleanliness. Very smooth across all aspects of the stay

2

shao ming

18 Apr 2025

·

Stayed 1 night

The room is old and worn. Paint peeling off the wall. Stains in the toilet area. Very dusty too. And bedsheets are cheap and poor quality

4

Samantha

5 Nov 2025

·

Stayed 5 nights

This hotel sells itself as a boutique hotel. But our hotel room was horrible. There was a long crack in the wall, and the ceiling was almost in a slight V-shape. There was mold growing in the grout in the shower, and the step up into the bathroom was just plywood. The elevators were also quick to close and closed on my husband several times, the last time he ended up with bruises. It was my husband and I’s honeymoon and we totally got played from the photos. Would not recommend staying there.

4

Kate

8 Dec 2025

·

Stayed 1 night

Check-in and front desk were great, but as soon as we stepped off the elevator into the creepy, dirty and busted hallway I feared we made a mistake. The room was okay, but very hot (no AC in room), so they came up to unlock the window so we could leave it open, which made it a bit noisy to sleep. The last morning when I went to open the curtains I saw spots on them that looked like blood...

10

JOANN

15 Feb 2026

·

Stayed 3 nights

Clean room, excellent reception staff, friendly and respectful . We like the toiletries:), excellent location.

6

Amanda

19 Mar 2025

·

Stayed 3 nights

We chose this hotel for its proximity to Shibuya station and it delivers on this point. We also researched room size and its premium twin room offers much more floor space than other hotels in the price range plus a large wardrobe so that one could unpack rather than living out of a suitcase. The downside is a scruffy reception; no public space and a really grotty carpet in the room. It’s fortunate they provide slippers as I wouldn’t walk with bare feet on that carpet

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are compact by Tokyo standards, with some dark or awkward layouts and glass-partition bathrooms; a few larger rooms and suites exist. Several guests reported aging decor, limited outlets, noise or poor temperature control.

Related guest reviews

8

Lisa

5 Oct 2025

·

Stayed 4 nights

The room was overall good. The bathroom is a little strange as it is glassed in. So you can see the shower from the bed. The location is really great. It’s walking distance to some great areas and just across the way from Shibuya station. There is a great little coffee bar near the lobby. Staff were very helpful and friendly.

2

Tuva

16 Feb 2026

·

Stayed 1 night

Room felt old, aircon only did hot air and room was incredibly warm.

8

Naomi

24 Jan 2026

·

Stayed 4 nights

Stayed there for 4 nights. All staff were very respectful and great. Great location with only a few min walk from Shibuya station. The room was rather small, but the location really made it worth staying.

6

Josephine

27 Dec 2025

·

Stayed 3 nights

地點方面，整潔度ok, 但房內插座位太少，插座有點鬆。另外房間太熱，調不到溫度

Translate

6

Ann

15 Mar 2025

·

Stayed 5 nights

It's an amazing location but rooms are dated

8

Bruce Anthony

19 Nov 2025

·

Stayed 12 nights

I loved that I was able to go downstairs to make a nice strong coffee with the coffee machine any time that I wanted! Please keep this feature. The coffee beans used on the premises were great too. I loved the ambient lighting in the room, how quickly I could get hot water from the faucet, and the water pressure through the shower nozzle. Maybe make it standard practice for staff to check whether the air conditioner is working before guests check in to their room. It was a bit of an inconvenience having to shift from my first room to another in order to access a working air conditioner. Also, I think the appearance of the grout between tiles in the rooms could be improved. Some of the grout in the bathroom had black patches, which looked like mould, although I'm not sure if it actually was mould.

8

Christian

10 Nov 2025

·

Stayed 1 night

Good room, the area can be a bit noisy in the night due to local bars

6

Shannon

31 Oct 2025

·

Stayed 2 nights

The lighting in the room was very strange and so dark. Also things were in strange places like plug sockets, a massive step up to get to the toilet. Also there was dust and some places were not cleaned very well. It was conveniently located next to Shibuya station, and the staff were lovely. But I don’t know if I would stay here again because the room wasn’t that great.

6

Shari J.

25 Oct 2025

·

Stayed 1 night

I have stayed there once before and this room was even smaller, so it was not very comfortable. I needed to attend a prayer service on Zoom and the seat in the room does not have a back so I needed to sit on the bed. The walls are not thin, but apparently the ceiling is. The person upstairs was banging on my ceiling while I was chanting from the Bible. I’ve chanted hundreds of times but this was my first heckler. There are better equipped hotels with soundproofing and more space in Shibuya.

8

Brian

2 Jun 2025

·

Stayed 2 nights

The room was pretty spacious and comfortable, but the lighting in the bathroom was too dim. It was hard to put make up in that light. Bed was comfortable and shower was good.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, helpful and English-capable, with staff assisting with transfers and resolving issues. A few guests reported unwelcoming interactions or limited concierge support.

Related guest reviews

6

Iker

3 Jan 2025

·

Stayed 3 nights

El hotel tiene una ubicación excelente. Sin embargo, el servicio de recepción es bastante malo y grosero. La habitación es vieja, huele a humedad y le falta mantenimiento. No vale lo que cuesta.

Translate

10

Evan

13 Aug 2025

·

Stayed 2 nights

Staff was very friendly and knew good english

10

Michael

30 May 2025

·

Stayed 5 nights

Room is exactly what I expected and it’s a wonderful value. The front desk was very responsive and helpful too. The hotel is very centrally located in Shibuya near the train station. Would definitely stay here again!

10

Chasity

1 Nov 2025

·

Stayed 5 nights

Great staff, spoke English and not far from Shibuya and its train stations. Would recommend and most likely will stay for my next visit!!!

4

CHUNHAO

12 Dec 2025

·

Stayed 2 nights

1.辦理入住過程還算順暢 2.房間內部設施老舊，洗澡排水會回流，站著淋浴時，你的腳會站在回流的水中，床頭牆滿多灰塵，飯店的價格高昂（一晚含稅6000NTD)應該是地點的關係。 3.退房過程是一位日籍較資深的男性員工，態度冷漠，不確定是語言溝通的問題還是如何，寄放行李是可以，整體溝通，他完全不發一語，另人害怕，感覺自己做錯事。

Translate

10

annie

27 Sept 2024

·

Stayed 3 nights

The staff are the friendliest and kindest. They’re so helpful. Most staff speaks English and are willing to help.

8

Jason

29 Oct 2024

·

Stayed 7 nights

This was our first hotel in Japan and it took us a few days to adjust to the business of Tokyo. Concierge were kind and polite, but unable to offer any real assistance with things like locating the closest facilities, like grocery store and coin laundry, or pillow choices, or any of the small things on offer by a concierge. This includes restaurant recommendations. It took us a few days to realise that the actual best restaurants are up the street. Our room was clean, quiet, in good repair and quite comfortable. I didn’t like how a curtain has to be drawn in the bathroom for privacy, but opened to get some natural liight. Location is good and easy to access many local attractions train station is close, coin laundry 5min walk.

10

Regan

6 Apr 2025

·

Stayed 1 night

Exactly what we needed, a simple and clean room to store our bags and put our feet up when we needed. Staff were amazing, Saya at the front desk was especially friendly and helpful during our stay. Will definitely be back here on our next trip to Japan.

10

Connor

19 Oct 2025

·

Stayed 4 nights

I left some of my valuables in the safe after I had checked out, and the hotel staff were so great at helping me get my things back on my trip. They shipped it out to my next hotel and made for a great experience.

10

Jenna

19 Oct 2025

·

Stayed 5 nights

Staff very accommodating

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Location is a standout: steps from Shibuya Station, Shibuya Scramble and many shops and restaurants. Some first-time visitors found the entrance hard to find or uphill, but overall city access is easy.

Related guest reviews

10

Riadul

26 Nov 2025

·

Stayed 3 nights

Hotel is in an extremely convenient location - right next to shibuya station new south gate exit!, can easily walk to shibuya scramble too which was nice. 7-eleven on one end and a family mart on the other. Staff also help out with luggage transfers, can't really ask for more really.

8

Pauline

25 Aug 2025

·

Stayed 4 nights

Great location! Near Shibuya train station.

10

Haig

26 Nov 2025

·

Stayed 6 nights

Very well located.

8

ナオコ

13 Aug 2025

·

Stayed 1 night

渋谷駅のすぐ近くでとても便利でした。

Translate

10

Corey

1 Nov 2025

·

Stayed 4 nights

Excellent location right beside the New South Exit of Shibuya Station. Room was small, but perfect for a solo traveller like me. Location meant that I was able to make pit stops to deposit and retrieve belongings while moving between different attractions and areas. I also ate in the Ginza Steak restaurant located on 2F of the hotel. It was a lovely meal, and the all you can eat steak and alcohol provided great value.

6

Naomi

29 Sept 2025

·

Stayed 2 nights

The hotel is very hard to find with very small signage indicating the hotel name.

10

Chris

26 Jul 2025

·

Stayed 2 nights

Great location with access to shopping and eateries but in a relatively quiet area.

10

Manpreet Mala

13 Jul 2025

·

Stayed 1 night

We had a wonderful time but as first timers we got very lost. Hotel is little difficult to find due to signage being hidden. We actually walked by it twice but otherwise we had a wonderful stay and staff were very helpful!! It is also slightly on hill. But very close to everything. Excellent location!!

8

T

7 Jun 2025

·

Stayed 2 nights

Location is good walking distance to Shibuya station however for 1st timer finding the hotel can be a challenge even with a google map, functional room and clean with all necessary in room facilities. Many eatery and convenient store Lawson and 7-11 nearby. Staff is polite

10

Ranil

23 Feb 2025

·

Stayed 7 nights

Great location. Easy walk to Shibuya station. Plenty of shopping and food options that you could walk to. Friendly staff. If you take the train to the hotel, exit through the Shibuya station West gate.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

On-site dining feedback is limited; guests appreciated the free lobby coffee and one praised an in-house steak restaurant. Most relied on plentiful nearby eateries rather than hotel dining.

Related guest reviews

8

Catherine

13 May 2025

·

Stayed 3 nights

First impressions of the outside of the hotel were not good , very dirty, lots of smokers and full ashtrays . Check in was quick and we had a suite and the room was wonderful. We stayed 3 nights and requested not to have the room made up but had fresh towels everyday . Wish we had the coffee replenished daily too as we had to buy coffee as even the machine in reception wasn’t working . Hotel very close to the station and places to eat which was great and yes I would recommend this hotel once you get past initial first impression

10

Jason

27 Feb 2025

·

Stayed 3 nights

Overall it was a great stay here. The coffee machine in the back made my life so much easier every morning and everytime I needed to head back to the hotel for a bit of a break from exploring and walking.

10

Justin

2 Sept 2024

·

Stayed 1 night

Good location in Shibuya, can walk to Shibuya scramble in 7-12 minutes depending on all the construction on the way there. Front desk staff friendly, professional and proficient in English. Free espresso and coffee in lobby.

8

Gigi

9 Mar 2025

·

Stayed 2 nights

Buen cafe. Limpio.

Translate

8

Bruce Anthony

19 Nov 2025

·

Stayed 12 nights

I loved that I was able to go downstairs to make a nice strong coffee with the coffee machine any time that I wanted! Please keep this feature. The coffee beans used on the premises were great too. I loved the ambient lighting in the room, how quickly I could get hot water from the faucet, and the water pressure through the shower nozzle. Maybe make it standard practice for staff to check whether the air conditioner is working before guests check in to their room. It was a bit of an inconvenience having to shift from my first room to another in order to access a working air conditioner. Also, I think the appearance of the grout between tiles in the rooms could be improved. Some of the grout in the bathroom had black patches, which looked like mould, although I'm not sure if it actually was mould.

10

Denise

6 Nov 2024

·

Stayed 4 nights

Hotel location was very convenient to the Shibuya Train Station, Shibuya Scramble, excellent restaurants and shops. Most of the staff were friendly. We did encounter a couple male staff receptionists at checkout who weren't very friendly and didn't appear to enjoy their job. The hotel had a small lounge area with a table that could seat up to 5 guests. The 2 leather sofa chairs should be replaced as its sunken. There was a self-service complimentary coffee which was nice. The lounge area could use a microwave so guests don't have to bother the front desk staff. An ice machine would also be nice. The hotel should also clean up a second table in the lounge area so guests can use the table instead of it being used to store boxes. Hotel rooms were on the smaller side. The interior lighting was dim and could be brighter. The rooms could also use some updating. Our room was missing the floor molding. The bathroom was half the size of the room. The shower was excellent.

10

Luther

10 Sept 2024

·

Stayed 2 nights

Just typical small room...clean, staff are nice...hotel has nice free coffee

10

Corey

1 Nov 2025

·

Stayed 4 nights

Excellent location right beside the New South Exit of Shibuya Station. Room was small, but perfect for a solo traveller like me. Location meant that I was able to make pit stops to deposit and retrieve belongings while moving between different attractions and areas. I also ate in the Ginza Steak restaurant located on 2F of the hotel. It was a lovely meal, and the all you can eat steak and alcohol provided great value.

10

Henry James

18 Jun 2025

·

Stayed 13 nights

The staff were brilliant and this really became our small home away from home! Fantastic surrounding areas and transport links too. If you’re headed for a local Family Mart or 7-Eleven for some midnight snacking, you’re spoilt for choice in this department too!

10

Edward

26 Dec 2024

·

Stayed 2 nights

Convenient location to transit. Super clean, modern, excellent breakfast.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12	13 $235	14 $523
15 $174	16 $200	17 $236	18 $176	19 $182	20 $483	21 $406
22 $203	23 $406	24 $209	25 $363	26 $184	27 $183	28 $406
29 $400	30 $165

Su	Mo	Tu	We	Th	Fr	Sa
		1 $144	2 $180	3 $146	4 $157	5 $178
6 $236	7 $157	8 $132	9 $130	10 $167	11 $187	12 $280
13 $110	14 $110	15 $117	16 $119	17 $123	18 $206	19 $178
20 $151	21 $117	22 $146	23 $134	24 $137	25 $215	26 $191
27 $143	28 $134	29 $147	30 $161	31 $257

Shibuya Granbell Hotel

Prices for Shibuya Granbell Hotel

Monthly average prices

About this property

Location

Room options

Premier Double Room

Single Room - Annex (2 Adults)

Premier Double Room Smoking

Single Room Smoking

Economy Double Room

Double Room

Single Room

Double Room Smoking

Twin Room Smoking

Single Room Smoking Annex (2 Adults)

Twin Room

King Suite Smoking

Twin Room

Economy Double Room Smoking

Guest reviews of Shibuya Granbell Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Shibuya Granbell Hotel

Considering this hotel for your Tokyo trip?

Prices for upcoming dates