Is parking available at the property?

Yes, free parking is available on-site, but it is limited.

What type of breakfast is offered and what are the serving hours?

A continental breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately USD 18.75 for adults and children.

Are pets allowed at the property?

Yes, pets are allowed with a maximum of 11 pets per room. The maximum weight per pet is 222 lbs (101 kg). A fee of USD 6.25 per pet per night applies, and service animals are not allowed.

What are the standard check-in and check-out times?

Check-in starts at 1:00 PM and check-out ends at 12:00 PM. Early check-in or late check-out may be available upon request.

Is there an airport shuttle service available?

Yes, airport shuttle services are available. Pricing details and arrangements can be made directly with the hotel.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

Where is the property located in relation to key landmarks?

The hotel is located in La Mariscal, a shopping district in Quito, close to notable landmarks like Foch Square and Independence Square. It is also near Quicentro Shopping and approximately 30 minutes from Atahualpa Olympic Stadium.

What are the policies for guests staying with children?

Children aged 4 years old or younger can stay for free when occupying the parent's or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 30 per night. Extra-person charges may apply and vary depending on property policy.

Hotel Reina Isabel in Quito, Ecuador

Average nightly price at Hotel Reina Isabel by month, last 12 months (USD)
Month	Average price
January	US$69
February	US$68
March	US$71
April	US$73
May	US$72
June	US$64
July	US$62
August	US$80
September	US$66
October	US$73
November	US$80
December	US$65

What guests think

At Hotel Reina Isabel, travelers consistently praise friendly, helpful staff, very clean and spacious rooms, a well equipped gym, and a central location near restaurants and sights, with many also enjoying the on site restaurant and generally good breakfasts.

Several reviews note the surrounding area can feel unsafe after dark. Noise from the street or alarms affects some rooms, and not all rooms have air conditioning; a few guests reported hot water or maintenance quirks and occasional tax or check in issues. Overall, expect a comfortable, value focused stay in a central base.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The gym is well equipped and frequently praised. There is an on-site restaurant and bar, though a few note limited hours or minor shortcomings like missing towels or water in the gym.

Related guest reviews

10

Ian

19 Jan 2025

·

Stayed 14 nights

Fantastic hotel all around. The staff was great, the area was nice (shops, food, markets all close by), a great gym in the hotel and very clean!

10

Alberto

11 Jul 2025

·

Stayed 2 nights

Habitaciones amplias y limpias. Gimnasio muy equipado, personal muy amable. Solo el horario de restaurante muy limitado.

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10

Emily

4 Jun 2024

·

Stayed 3 nights

Great place to stay. Spacious room, clean, nice gym, restaurant open late, quiet, good water pressure. Only wish the gym had a water cooler/jug and towels. Towels were not always available or out

8

Irene

23 Apr 2024

·

Stayed 1 night

Check in was efficient, friendly and helpful. I was given an upgrade to a suite on the 7th floor at no extra charge. It was great after a long travel day that the in-house restaurant was open until 10 pm. The cappuccino and cheese cake was much appreciated and well presented, but just okay in quality. The suite was huge, had a fridge and coffee area, wonderful big bathroom and king size super comfy bed. The air ventilation system was a little noisy. The entire room was spotless! A buffet breakfast was included and it was very good with adequate choice for all. Restaurant service was excellent. First time I’ve tipped for months in Ecuador. Front desk and security staff were so helpful with recommendations and directions for things to do in the area. Front desk staff arranged for my hotel transportation and to my surprise it was a very comfortable SUV at the same price of a regular cab. I was so in need of this pampering after a hard week. Thanks so much to all the staff! I got a great price for the hotel room through hotels.com and I totally recommend this hotel for a stay in the Mariscal district of Quito.

10

Amilcar

13 Feb 2025

·

Stayed 5 nights

Great location, well equiped. Very good service. Good restautant and bar...breakfast is good. Rooms are comfy. We had a good stay. Good management, employees are willing to help.

10

Jack

10 Mar 2023

·

Stayed 8 nights

The staff was a pleasure to deal with the buffet breakfast was good and the gym was very well equipped

10

tim

2 Mar 2023

·

Stayed 2 nights

Modern and upscale hotel, large rooms with a jacuzzi tub for 2. The 2 free drinks offered were gin and tonic only, the guy made them with gin and water and they were undrinkable. The included continental breakfast was good with pastries, toast, cheese, coldcuts, scrambled eggs, cereals, fresh juices.

10

Paul

3 Dec 2024

·

Stayed 5 nights

Very nice hotel in the best part of Quito. Jacuzzi tub! Restaurant on site. Highly recommend.

8

Barry

23 Sept 2025

·

Stayed 4 nights

Fully-equipped gym :) Delicious dinners, but buffet breakfast lacked variety.

10

Xavier

12 Aug 2025

·

Stayed 6 nights

Overall a great stay. I super recommend! Most of the staff was very nice and friendly. Only one staff member was not that great. But that's ok! They cleaned my room every day and supplies fresh towels. I love that! They also gave two bottles of water complimentary. My stay came with a free breakfast buffet, which was delicious. It came with bread/cereal, fruits, eggs, side dish like sausages or yuca bolitas, coffee, cappuccino, yogurt, cheese and deli meats, and fresh squeezed orange juice. The orange juice was sour though, but good if you don't mind sour. I think I prefer my OJ more sweet. The cappuccino was delicious! Also I loaded up on fruit, pineapple, melon, and papaya. The room was spacious with a desk for work and king size bed. There was also a Jacuzzi and bidet. Fancy! Jacuzzi worked well but you had to press the button at a certain pressure to turn it on. It took me awhile to figure it out. Only downside of my room was it was very loud. Outside I could hear traffic and car alarms. One night a car alarm went off for 2 hours. it was horrible. I had to play something on my phone to drown out the noise. The gym was top of the line. As good as any gym you pay monthly for. And not very busy which was nice. And well air conditioned. I hate a lot of hotel gyms that are so hot! Anyway, great stay! Will definitely come back!

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Cleanliness

Rooms and common areas are repeatedly described as very clean and well kept. A few mentions of towel odor or small issues appear.

Related guest reviews

6

Belen

4 Aug 2023

·

Stayed 3 nights

Toallas con mal olor, espejo de baño alejado para maquillarse

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10

Violeta

23 Jul 2025

·

Stayed 7 nights

Excelente , volvería a hospedarme en este mismo lugar, servicio de excelencia , habitaciones súper limpias y cómodas.

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10

Jerry

21 Aug 2024

·

Stayed 1 night

Very nice and clean hotel with a large room.

10

Raul

9 Feb 2026

·

Stayed 1 night

Clean room, centrally located and good breakfast.

8

Wolfgang

30 Nov 2025

·

Stayed 4 nights

Alles sehr schön und sauber

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10

Joy

30 Apr 2023

·

Stayed 1 night

Excelente el hospedaje, un lugar impecable

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10

miguel

26 Mar 2025

·

Stayed 1 night

Very clean and safe

10

JIANYI

14 Jun 2025

·

Stayed 2 nights

The hotel's public areas and room were clean and tidy. The bed was comfortable. Staff are friendly and helpful. The breakfast was included and was rich in variety. The dinner dishes were very good too. The value for money of this hotel is excellent.

10

Ariel

30 Apr 2023

·

Stayed 1 night

This hotel was very modern and clean. The staff was very friendly and the service was excellent. It has a great view of the city. The breakfast was very good and there was many options to choose from.

10

Benjamin

30 Sept 2025

·

Stayed 3 nights

Great location, very nice clean Hotel.

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Rooms

Rooms are generally large and comfortable, with some featuring jacuzzis and views. Wi-Fi is generally reliable, but some guests reported street noise, and several note that not all rooms have air conditioning or had minor hot-water or maintenance quirks.

Related guest reviews

10

Rufus

15 Jun 2025

·

Stayed 2 nights

not all rooms have AC

2

Silvana

2 Apr 2023

·

Stayed 1 night

Machine sounded ever 3 minutes in the room all night. Probably a water pump. They did not offer a free change and when I checked out, no mention of the complaint made.

10

LaShunda

1 Aug 2025

·

Stayed 3 nights

The hotel was extremely beautiful, well kept, nicely decorated and the staff including the 24hr security at the door were kind and friendly. Our room was located on the 7th floor. Robinson, one of the front desk personnel was helpful with our check in and our check out. One of my only gripes is an alarm from either a car or a commercial property that went off multiple times every single night. It did not keep us awake, but it was a bit of a nuisance to hear it so often each night.

8

jeffrey

15 Mar 2025

·

Stayed 1 night

I've been here many times before but two years ago was my last stay. The breakfast didn't seem as good as I remembered. I specifically picked a better room for the tub and it had a broken drain cover where I had to install it and then ask for someone to get it closed so it would fill. I ran out of hot water about one third full. The tub was luke warm having run out of hot. There's a small heater in the room which I appreciated because it's cold in Quito many nights

8

Marcos

20 Oct 2024

·

Stayed 3 nights

Very nice hotel. The room is huge and clean. The only issue I had is the hot water. I couldn’t make it warm. It was either cold or scorching hot. They tried to fix it but it didn’t work. The staff in the restaurant was amazing. The gym looked well equipped. I would stay here again but I’d check on the shower situation first.

8

William A

16 Aug 2025

·

Stayed 4 nights

Good food, comfort bed and reliable internet

10

Pirooz

24 Feb 2023

·

Stayed 4 nights

I had stayed at this hotel ten nights during the last trip and ten nights during this trip. Staff are just amazing, helpful and speak English fluently. The location of the hotel is perfect and safe. Internet speed is a bit low and unfortunately standard rooms don't have A/C. If you prefer a cooler room then don't book a standard room.

10

Edwin

13 Jul 2025

·

Stayed 1 night

This hotel far exceeded our expectations. The room was huge and spacious, and had amenities like the large jacuzzi tub. It is safe and quiet. We go to Quito a lot, and we usually stay at a different hotel. Because of scheduling, we ended up trying this hotel instead. Hotel Reina Isabel is our new go to hotel.

8

Maricarmen

6 Nov 2024

·

Stayed 1 night

Mi habitación no tenía aire acondicionado pero todo lo demás espectacular

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10

Xavier

12 Aug 2025

·

Stayed 6 nights

Overall a great stay. I super recommend! Most of the staff was very nice and friendly. Only one staff member was not that great. But that's ok! They cleaned my room every day and supplies fresh towels. I love that! They also gave two bottles of water complimentary. My stay came with a free breakfast buffet, which was delicious. It came with bread/cereal, fruits, eggs, side dish like sausages or yuca bolitas, coffee, cappuccino, yogurt, cheese and deli meats, and fresh squeezed orange juice. The orange juice was sour though, but good if you don't mind sour. I think I prefer my OJ more sweet. The cappuccino was delicious! Also I loaded up on fruit, pineapple, melon, and papaya. The room was spacious with a desk for work and king size bed. There was also a Jacuzzi and bidet. Fancy! Jacuzzi worked well but you had to press the button at a certain pressure to turn it on. It took me awhile to figure it out. Only downside of my room was it was very loud. Outside I could hear traffic and car alarms. One night a car alarm went off for 2 hours. it was horrible. I had to play something on my phone to drown out the noise. The gym was top of the line. As good as any gym you pay monthly for. And not very busy which was nice. And well air conditioned. I hate a lot of hotel gyms that are so hot! Anyway, great stay! Will definitely come back!

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Service

Service is widely praised as friendly, accommodating and proactive, with helpful front desk and security, late check-outs and occasional upgrades. A few guests mentioned an unhelpful staff member or unexpected tax or check-in issues.

Related guest reviews

10

Hily

15 Sept 2024

·

Stayed 13 nights

Very friendly staff. They allowed me to have late check out at 3:00 PM having my flight still in the evening.

10

Daniel

3 May 2024

·

Stayed 1 night

Excellent hotel, excellent staff.

8

Annefer

13 Sept 2025

·

Stayed 1 night

The staff at Hotel Reina Isabel was very helpful. They helped us find an express laundry service and let us check out late so we have enough time to pick it up and pack before our flight. Our room has a good view of the mountains. The Artisan Market is about 10 minutes walk from the hotel. We had a good stay at Hotel Reina Isabel.

10

Sandra

26 Jul 2024

·

Stayed 2 nights

We enjoyed our stay! The staff were so kind and welcoming, our room was lovely, beds were comfortable, included breakfast was just right! They even made us breakfast to go on the second morning, when we had to leave for the airport before breakfast opened. The area around the hotel had some great restaurants, but also seemed possible a little unsafe at night. I appreciated that there was a 24/7 security guard outside, and during the day there was always another staff member outside to help with taxis and Ubers. I highly recommend!

6

Cristobal

18 Jun 2025

·

Stayed 2 nights

Cobran IVA sin ser ecuatoriano pese a que la ley indica que no deben hacerlo. Una persona de recepción creo que era venezolano, se portó muy poco amable. Realmente muy costoso y muchos problemas para check in.

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8

Irene

23 Apr 2024

·

Stayed 1 night

Check in was efficient, friendly and helpful. I was given an upgrade to a suite on the 7th floor at no extra charge. It was great after a long travel day that the in-house restaurant was open until 10 pm. The cappuccino and cheese cake was much appreciated and well presented, but just okay in quality. The suite was huge, had a fridge and coffee area, wonderful big bathroom and king size super comfy bed. The air ventilation system was a little noisy. The entire room was spotless! A buffet breakfast was included and it was very good with adequate choice for all. Restaurant service was excellent. First time I’ve tipped for months in Ecuador. Front desk and security staff were so helpful with recommendations and directions for things to do in the area. Front desk staff arranged for my hotel transportation and to my surprise it was a very comfortable SUV at the same price of a regular cab. I was so in need of this pampering after a hard week. Thanks so much to all the staff! I got a great price for the hotel room through hotels.com and I totally recommend this hotel for a stay in the Mariscal district of Quito.

10

Mitchell W

11 Nov 2024

·

Stayed 4 nights

The front desk staff was very friendly. The restaurant food was very good and there were many places to eat and drink around the hotel.

10

Lyn

17 Mar 2023

·

Stayed 1 night

Its a decent mid-range full service hotel with a restaurant. Staff is very helpful and attentive. It’s in an area that’s rough after dark but there’s a guard 24/7 and the staff is very protective. Nice hotel, clean and mid-update. No complaints.

10

jason

30 Aug 2025

·

Stayed 3 nights

The suites in this place are nice, good space. The staff top to bottom was great, except the older lady who works day shifts in the front desk. She might be the only person there who didn't like her job and she didn't seem to care. Just as long as you stay away from her, all else are good there.

4

NORMA

23 Mar 2023

·

Stayed 1 night

Me cobraron un rubro extra por impuestos en la reserva decía precio final y no fue así

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Location

Central and walkable to restaurants, markets and attractions. Multiple reviews caution that it can feel unsafe at night, so many rely on taxis or Uber after dark.

Related guest reviews

10

Carrie

28 Oct 2024

·

Stayed 6 nights

Modern hotel close to one of the entertainment districts with several dining options and approximately 4 km from the historic city centre. Rooms are clean and spacious. All staff I interacted with were pleasant and courteous. An enjoyable stay and I would stay at this hotel again.

10

Bolívar

9 Mar 2024

·

Stayed 1 night

Excelente las instalaciones internas, pero los alrededores demasiado inseguro. Deberían poner mas seguridad al ingreso

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8

Annefer

13 Sept 2025

·

Stayed 1 night

The staff at Hotel Reina Isabel was very helpful. They helped us find an express laundry service and let us check out late so we have enough time to pick it up and pack before our flight. Our room has a good view of the mountains. The Artisan Market is about 10 minutes walk from the hotel. We had a good stay at Hotel Reina Isabel.

10

Raul

9 Feb 2026

·

Stayed 1 night

Clean room, centrally located and good breakfast.

8

Silvio

3 Feb 2024

·

Staff at front desk really nice and helpful. Room with lots of space. The hotel is very centrally located.

10

Ian

19 Jan 2025

·

Stayed 14 nights

Fantastic hotel all around. The staff was great, the area was nice (shops, food, markets all close by), a great gym in the hotel and very clean!

10

Jerome

27 Nov 2024

·

Stayed 8 nights

Wonderful hotel and staff, has to be one of the nicest hotels in Quito. The area around the property is unsafe after the sun goes down so either have a car or Uber, during the day it’s not as bad. The power outages also make some streets very dark.

10

JESUS

24 Sept 2024

·

Stayed 4 nights

Quiet place, nice area, plenty of dinning options where to eat in the area, the hotel is very very clean and there is a nice souvenir market walk distant from the hotel. Their breakfast I miss it now….. Good Wi-Fi connexion even to wait for your Uber ride right outside the building…..

8

Charles

21 Apr 2025

·

Stayed 4 nights

Hotel great. Area not safe

10

Benjamin

30 Sept 2025

·

Stayed 3 nights

Great location, very nice clean Hotel.

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Dining

Breakfast is widely reviewed as good with plenty of options and fresh juice, and dinners at the on-site restaurant are praised. Some note limited variety or replenishment, and occasionally limited restaurant hours.

Related guest reviews

10

William

13 Nov 2025

·

Stayed 1 night

Nice room. Easy check in. Nice breakfast.

10

Raul

9 Feb 2026

·

Stayed 1 night

Clean room, centrally located and good breakfast.

10

Alberto

11 Jul 2025

·

Stayed 2 nights

Habitaciones amplias y limpias. Gimnasio muy equipado, personal muy amable. Solo el horario de restaurante muy limitado.

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8

Irene

23 Apr 2024

·

Stayed 1 night

Check in was efficient, friendly and helpful. I was given an upgrade to a suite on the 7th floor at no extra charge. It was great after a long travel day that the in-house restaurant was open until 10 pm. The cappuccino and cheese cake was much appreciated and well presented, but just okay in quality. The suite was huge, had a fridge and coffee area, wonderful big bathroom and king size super comfy bed. The air ventilation system was a little noisy. The entire room was spotless! A buffet breakfast was included and it was very good with adequate choice for all. Restaurant service was excellent. First time I’ve tipped for months in Ecuador. Front desk and security staff were so helpful with recommendations and directions for things to do in the area. Front desk staff arranged for my hotel transportation and to my surprise it was a very comfortable SUV at the same price of a regular cab. I was so in need of this pampering after a hard week. Thanks so much to all the staff! I got a great price for the hotel room through hotels.com and I totally recommend this hotel for a stay in the Mariscal district of Quito.

8

Gilbert

4 Oct 2024

·

Stayed 5 nights

Nice place, excellent breakfast

10

Edwin

10 Jul 2025

·

Stayed 1 night

This hotel was amazing! The rooms were spacious and beautiful, and the bedding was so comfortable. I loved the jacuzzi tub. What i would suggest is that staff do a better job of attending to breakfast. You know how many people are staying in your hotel. Make enough empanadas and keep the coffee urn full.

10

Eva

4 Sept 2025

·

Stayed 2 nights

Hotel recomendado. Las habitaciones amplias y limpias. El baño impecable. El desayuno súper bueno. Les recomiendo el jugo de naranja natural. En fin todo el desayuno es delicioso.

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10

tim

2 Mar 2023

·

Stayed 2 nights

Modern and upscale hotel, large rooms with a jacuzzi tub for 2. The 2 free drinks offered were gin and tonic only, the guy made them with gin and water and they were undrinkable. The included continental breakfast was good with pastries, toast, cheese, coldcuts, scrambled eggs, cereals, fresh juices.

10

JIANYI

14 Jun 2025

·

Stayed 2 nights

The hotel's public areas and room were clean and tidy. The bed was comfortable. Staff are friendly and helpful. The breakfast was included and was rich in variety. The dinner dishes were very good too. The value for money of this hotel is excellent.

8

Barry

23 Sept 2025

·

Stayed 4 nights

Fully-equipped gym :) Delicious dinners, but buffet breakfast lacked variety.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12 $70	13 $70	14 $70
15 $72	16 $69	17 $69	18 $68	19 $69	20 $72	21 $74
22 $69	23 $74	24 $72	25 $70	26 $71	27 $75	28 $72
29 $75	30 $74

Su	Mo	Tu	We	Th	Fr	Sa
		1 $72	2 $75	3 $71	4 $74	5 $71
6 $71	7 $75	8 $75	9 $75	10 $75	11 $75	12 $65
13 $65	14 $64	15 $66	16 $68	17 $64	18 $65	19 $64
20 $64	21 $64	22 $65	23 $64	24 $64	25 $68	26 $63
27 $57	28 $64	29 $65	30 $64	31 $68

Hotel Reina Isabel

Prices for Hotel Reina Isabel

Monthly average prices

About this property

Location

Room options

Standard Room

Premier Room

Premier Room Twin

Deluxe Room (Deluxe Room Twin)

Standard Twin Room

Deluxe Room

Guest reviews of Hotel Reina Isabel

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hotel Reina Isabel

Prices for upcoming dates